Staff very helpful and accommodating! Definitely come back again.
rosemary cCustomer Reviews for U-Haul Moving & Storage of Altadena
Testimonials From Recent Customers
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Great service
NONJA MAngel was wonderful and gave excellent customer service. Everyone at this location is polite and patient, especially for some like me that is not familiar on how to rent a U haul.
DORIS SN/C
WILLIAM ZVery helpful best customer service what more can u ask for I will highly recommend U-Haul Altadena ca
PAUL F | Overall ExperienceAlways helpful and friendly. I like that there is a place to park your vehicle if you can't be dropped off.
JEFFREY GI don't see anything to improve this is my favorite place to rent
ELENA OAll is well
THOMAS BUnfortunately I was not informed by this store that my rental had a mileage limit. I've driven with Uhaul many times, that has never been the case. It was explained to me after the fact that I had a limit. I'm really not pleased about the extra charge and that it wasn't pointed out to me in the Altadena store
CONNOR SThe Absolute Best Team to work. They made it easy for me in such a time of need since the passing of my Beloved Sister who Memorial Service will be held on this coming Saturday. Thank goodness for an Honorable Manager who has an incredible Team working together to make sure their Customers are treated with respect and dignity. Keep up the Great work.
Vicky GLogan provided amazing support administratively and technically. I received an overview of billing, the technical install, and aftercare. I had an amazing customer customer experience. Gracias.
Anthony SAll is well
thomas bLogan is amazing!
THOMAS Severything went smoothly and without issue. only complaint would be the cleanliness of the exterior of the cargo van. check-in process was great and check-out process was also great.
Christopher QThe location itself was fine, however…. Being charged $20 for fuel after returning the truck with more fuel than I picked it up with is frustrating.
Matthew SThis was the 3rd location you sent me to get my trailer because you were short on them. It was 15 miles away and difficult to get to. 36 hrs. after it picked up the trailer, I drove past the Corp offices in Phoenix and counted 22 of the trailer I needed just sitting there. I suggest you have a distraction problem.
GEORGE MQuick and easy. Thank you for your service.
ARMANDO BU have kind, resourceful wonderful helpful people. Thank u
Cynthia E | Overall ExperienceThe uhaul I got is not safe for driving, it got a really bad pulsation when applied brakes at 55 MPH. When I spoke with altadena location, they told me they were going to investigate and let me know the resilts. I returned the uhaul on 23rd of Aug still didn't hear from you.
Ming KYour guys did great! Very helpful and polite. They were very good with check out and check in. Don't change a thing!
MARK DService was absolutely excellent from the 2 employees I interacted with. Equipment was arranged very well and it was easy to back up to my trailer and get hooked up and get out of the parking lot... and equally smooth on the return.
Ryan VThe van was in good shape and the check in and check out was smooth. No issues
LESLIE MThey forgot to set aside the keys so I had to wait until they opened to pick up my truck. This caused several delays with loading the truck and the long drive I had to do that day.
Daniel OLogan the GM and his team are the best!!
DIEGO FIt took over an hour for me to get the van checked in when I returned it. I needed a receipt to give to my work and so I had to stay and wait. The one employee present was working really hard but your computer system was down. You need to make some other way to check in vehicles and take payment, there was no way this should have taken an hour of my time.
KATHRYN PNot one improvement noted. Customer service by your reps was excellent. Thank you. We use your service in Altadena CA again.
PAULA BDoing great.
KRIS MNothing. Service was excellent and the van was clean and awesome. Thanks for making my life a little easier. Rose F.
FRANCES FNothing. Manager and staff were prompt, friendly, and knowledgeable. Great experience!
MICHELLE SThe U-haul website did not work to make an online trailer reservation. The website from a desktop PC or the smartphone app would not let me complete registering for an account. I proceeded by phoning in my reservation.
JOSEPH ELogan and his team gave us excellent attention to our storage needs. Thank you for all your help.
GONZALO M | Overall ExperienceAbsolute worst experience of my life. This specific Altadena location itself was fine, but I will never be using the 24/7 rental service again. I made a reservation at a different location for pick up, only to be told (after waiting on hold with support for 30 minutes) that they didn't have the equipment I needed at that location. I was then told to go to this Altadena location instead, but the truck was parked in a side alley (neither of the two main parking lots) which made it difficult to find. I had to call support again and wait on hold for another 30 minutes. Then, when I was able to finally locate the truck, the lock box locks were rusted and extremely difficult to open. Why was I able to schedule 24/7 pickup at a location that didn't have my equipment? Why was the truck in such a difficult area to find? More than 2 hours of my time was wasted before I actually got in the truck I had paid for. Terrible experience, please fix your reservation-booking technology and hire some more people for your support phone lines.
Benjamin CEveryone who worked there was helpful and friendly. It was a great experience!
Lisa QLogan the Manager and his staff great customer service never a long line always pleasant ⭐️⭐️⭐️⭐️⭐️
sasha t | Overall ExperienceNothing. Fast, friendly service.
David BExtraordinario servicio al cliente
Chebet W | First Impressionseverything is perfect if I qualify From another U-haul locations. Definitely this is way better to anothers Service efficiency make the life easy for customers
CARLOS BEverything is great! Keep it this way!
MIHAI DContinue your grate and knowledgeable services. They are much appreciated. May God Bless You Always.
JOSEPH BExcellent service! friendly staff.
Marie LThe staff was very pleasant and helpful they made my rental experience very pleasant thank you !
CRAIG Jgood customer service, e
KEVIN RGuy who checked me in was excellent and very knowledgeable.
Emanuel MLogan and crew always have my back! Super helpful, well stocked with packing materials, and they get me in and out quickly! I don't go anywhere else!
ALLISON CNothing great service
James WAngel was awesome! So helpful!
Ann WNothing it appears every thing running smoothly great service
James WGreat customer service I needed a U-Haul unexpectedly. And Lin a hour I had one excellent service thanks
edward tWas quick and people are friendly and helpful will definitely return when I need there services
jorge aThe guy who checked me in was excellent.
Emanuel MExcellent and friendly customer service. Always a pleasure to visit this location.
James PThe steering column on the truck was loose. I had to hold the wheel extra tight to stay in my lane.
Dionna Fall good.
jaime gThe employee who helped me at 7 am on July 1 was the most knowledgeable, quick and efficient Uhaul employee that I've ever dealt with.
James DPeople are really nice, efficient, patient.
Lauren HThe process was very simple and straight forward and easy to use. I would definitely use them again
Wesley PTruck was delivered with trash in the back. Store manager decision to force anyone renting a pickup truck to take the LDW - not in the contract and was not part of the reservation. I am very disappointed.
Gregory GKeep up the good work.
Roberto PThe people were very nice and efficient and very cool!
Lauren HThe last two times I rented a van was very duty
Mario HGreat customer service.
Alfonso REveryone I spoke to both at this location and when I needed to call the general number for questions or help we’re all very helpful and polite.
Tama RThis is a compliment and not a complaint. The young lady that assisted me today is a welcoming change for this location. Her customer service skills are top notch and she deserves recognition for that. I was this location on 6/15 @ 8 am
Tiffany TI rent at this location often. The staff is always friendly and efficient. Very please using this U Haul location
Robert CThe gentleman who checked me in was fantastic. The truck has all sorts of fast food trash in it when we rented it which we cleaned all out. We also went to great lengths to return the truck cleaner than when received as well as with more gas than when checked our. Imagine my disappointment when I received a $15 cleaning bill on my receipt. Thx.
STEPHEN BThe staff was very friendly and efficient. The truck had 143,000+ miles on it. It got the local job done very well. I wouldn't want to take it on a long distance move. The truck was not very clean, however it most likely gets a lot of use. I was impressed most with the staff at this location.
Scott WCustomer service could be a little nicer
javier dMost everything was alright. My main issue was the quote online did not adhere to the quote in person and that there were a lot of penalties and fees that were not communicated up front. I hate feeling like I'm being nickled and dimed at every junction
Matthew LVery nice guys who got me in and out politely.
Nyle EHonestly my experience at the Altadena U-Haul was life changing. From the quick reservation adjustment, to the procurement of the perfect truck, every aspect of my customer experience was optimized to perfection. The only way my experience could have been better would be if Jesus himself handed over the truck.
Mark FWhen I picked up the trailer, there were no way to exit from the facility. The sales person was with attitude, acting all smart.
Gevork KHad to switch pick-up locations twice due to the reserved truck not being available with other locations; however, Daniel was super helpful in making sure the process ended smoothly. He made sure to give me the truck that I needed and confirmed that it was available when I picked it up. He even went out of his way to provide some compensation for the mishap. Amazing customer service and very friendly! The truck was very clean and well maintained. What started as a frustrating experience ended very well thanks to Daniel.
Raymond ANinguno
STEPHAN L | Overall ExperienceMilton was good and patient, answering all my questions when I needed help or assistance.
DAWNA W | Overall ExperienceVery personable staff and owner. Professionally run.
Eric L | Overall ExperienceFriendly & helpful staff at this location.
Sandra S | First ImpressionsThe storage space was extremely small for the monthly rate I paid.
Lisa C | Overall ExperienceA wonderful experience it was. Leo first greeted us and assisted us too the fullest and addressed all our needs and more. Knowledgeable customer service was on point we knew we be at right uhaul end up even getting a space. Thank You Appreciative Of All For Assisting Me. RFE I approve my comments respectfully !!!
Robin E | First ImpressionsEntry to storage area often wide open during business hours. Excellent besides that, great facility and staff.
Lauren L | Overall ExperienceThank you UHAUL Altadena for keeping my personal possessions safe! Logan is professional and the best hardest worker at UHAUL!
Josie f | Overall ExperienceExtraordinario servicio al cliente
Leishawn C | First ImpressionsGeneral Manager deserves to be regional.
Fernando R | First ImpressionsStaff was very helpful and up beat
John G | First ImpressionsLogan has been so helpful and accommodating throughout the 2years of my storage. Wish other establishments demonstrated the same passion and professionalism as Logan.
SHARON S | Overall ExperienceU-Haul of Altadena was the best! Everyone there was considerate, professional, and hard working . There was never a response of no. The tenacity of the staff was impressive. They went above and beyond to find a way to satisfy any requests. I truly appreciate seeing men working together with ease and I truly appreciate the General Manager Logan. He is such a leader with outstanding communication skills and passionate about serving his community. Thank you U-Haul
Lolita S | Overall ExperienceEveryone is very nice and accommodating at the Altadena Uhaul. Logan the GM is a fixture in our neighborhood. His staff are all well spoken and assist very well. Top notch employees. It's a pleasure to be a customer.
David M | Overall ExperienceAll staff members were so helpful. Especthe manager Logan went above and beyond to secure my storage unit. ¡Gracias!
Honey Z | Overall ExperienceLogan was absolutely outstanding. What a great facilities manager.
Terry F | Overall ExperienceMy storage was not ready. Nothing comparable to offer me. They said if they could open it. I would need to move out another persons stuff to another unit and then move my stuff in. They said it was a drive up location. It was not. Wasted time and money. Bad experience overall.
RYAN C | First ImpressionsThe staff and management were great and do everything they can to help all patrons. The best experience.
Micah W | Overall ExperienceGM was a great person to work with.
TYSON P | Overall ExperienceDoing awesome there thanks again
Linda S | Overall ExperienceThis is my second storage unit at this location. Each time I come in I am well greeted. Everyone has a warm spirit and is always ready to help out. They all appear to take their job serious and are well groomed and smell fresh.
Linda B | First ImpressionsHighly recommended
Linda S | First ImpressionsLogan is a great guy. He definitely went above and beyond to make sure I was taken care. I lost my key and he helped me break my lock and got me into my unit. Dude was professional and a class act. Salute to you sir.
EDUARDO C | Overall ExperienceI find the storage convenient...
BRENDA L | First ImpressionsEntire staff was very helpful and completely went out of their way for me in a serious time of need. Everything was easy convenient and I definitely recommend altadena uhaul to everyone for truck rental or storage needs. Thank u Logan and the rest of the staff at uhaul
Princess P | First ImpressionsEverytime I purchase a storage at one of your facilities I always have continuous problems checking in on the outer doors. It doesn't matter what my pin number is or if I had the access card to swipe. It has started again with the new storage already; what a headache.
Courtney J | Overall ExperienceVery nice
Benjamin S | Overall ExperienceOnly had a few issues during the almost 2 years we used. We were unaware the facility closed and there as no after hours availability and we switched payment types and gave them the information via phone 2 times but it didn't register in the system. When we went to the facility and the gentlemen quickly fixed the issue. That's the only issues we had. Overall very good service. Above average/ Excellent.
Anthony C | Overall ExperienceGreat team of guys working together to get you in and out quickly.
George G | First ImpressionsFriendly service attentive to my need as far as space and location I rented a 5x5 storage this location has a great staff👍
sasha t | First ImpressionsThe door wouldn’t open for me although I was at the storage facility 30 mins before close
MORGAN M | First ImpressionsThe guys are always friendly and professional, going the extra mile to accommodate their customers. There are many Uhaul offices closer to my home But my preference is the Altadena office to do business.
SHARON S | First ImpressionsFriendly staff, efficient, convenient. Everything ready :)
Boris B | First ImpressionsLogan the manager and staff was friendly and a pleasure to deal with
gregory w | Overall ExperienceGreat branch
Immanuel C | Overall ExperienceTwo things would make this place better: lighting INSIDE the storage units. (once we forgot a flashlight--impossible) and a dumpster (we had to take all our old boxes/packaging and search for another place to dump them.) Better yet: offer a recycling bin! Everything was clean/safe/friendly! ¡Gracias!
navin p | Overall ExperienceThe manager and staff were extremely helpful.
DAWNA W | First ImpressionsExcellent customer service at this location.
Debra M | First ImpressionsPricing is high. Hours are limiting. I should have access until 10pm.
ryan b | Overall ExperienceHave not moved into space yet
DAWNELL H | First ImpressionsSliding doors are usually left open after business hours , after being a loyal customer my storage acces was blocked and denied , after I was terminated as an employee. Not taking into consideration that I was still a paying storage customer.
Christyan M | Overall ExperienceWhen I need a Storage I will always come to U-haul thank you for your service.
Loretta P | Overall ExperienceEsmeralda was very knowable and super helpful. She explained in detail the requirements that are expected of me as far as payment schedules. She was so helpful and she professional
Sheridon D | First ImpressionsCesar was most helpful
Eric B | Overall ExperienceThis is an extremely well-run facility and the staff has always been very helpful. The rental trucks, which I've used several times, are always very clean, and the storage area is immaculate, well lit and secure. If I ever needed to rent storage space again, this would be my first choice. And I'll continue to use the truck rental services whenever needed.
Paul C | Overall Experienceeveryone at the facility was friendly and helpful. I enjoyed doing business and will recommend it highly.
Kelly K | Overall ExperienceI love the service and I will do business with you guys again and recommend to others as well.
JORDAN L | First ImpressionsThe employees have no clue what’s going on at all only when the boss is in there can you get anything done.
Shawn S | Overall ExperienceThe staff was very helpful. When I was there it was busy and they could use more help.
Kelly K | First ImpressionsExcellent and friendly service from all the staff!
Andrew J | Overall ExperienceI've been with you all since 2015 and from day one it's been great. The staff is different now but still nice.
DEBORAH J | Overall ExperienceI had no problems ever at all with my storage or the staff. It was easy and convenient for me. thank you U-Haul.
Krista R | Overall ExperienceEveryone was very courteous and explained the process to me.
Sally J | Overall ExperienceGreat experience.
Donald T | First ImpressionsThere was no light in unit 098 so that was a challenge. Everything else was fine.
UP S | Overall ExperienceAll staff was very helpful!
NEEKO M | Overall ExperienceStaff are great. I kept my belongings there for waaay too long so I often forgot how to get in to my unit. They always patiently reminded me how to do it.
LUCY V | Overall ExperienceAfter paying for unit first, it was rented to someone else also. Came to check my space, was occupied and locked. No other unit that size available. Manager wouldn't vacate. Unprofessional!
fern b | First ImpressionsVery professional staff.
timothy d | Overall Experience05-13-2019: Chris and his staff were always helpful, courteous and very easy to do business with. I would recommend this U-Haul Storage Facility to everyone.
Lydia L | Overall ExperienceThank you for all your support, patience and assistance during my stay and move out at the Altadena facility. Great customer service . Staff was great. Thanks to all for everything.
Linda K | Overall ExperienceFacility is well maintained and the staff is helpful. An improvement would be to extend the hours of operation until 9:00pm!! Thank you for your service. (Also the late fee of $65 on $85 unit is high)
Peter d | Overall ExperienceThese guys always do a great job of getting you outfitted and out the door quickly.
Russ S | Overall ExperienceStorage unit was always clean and well maintained. I had my storage unit for over 3 years and all my things were in excellent condition when I removed them. I recommend this facility to anyone looking
KANDACE F | Overall ExperienceThe woman I spoke with could not have been nicer, more professional or helpful. Very sweet on the phone and very nice.
Jonathan W | Overall ExperienceNo callback from manager for message left
Eric A | Overall ExperienceChris the manager when above and beyond I was going to loose my storage unit but thanks to him I dint he work out a payment plan with me I was able to move out and keep my things. Thank u altadena uha
Mariela v | Overall ExperienceThe staff was great
ramon m | Overall ExperienceThe staff is exceptional! Christian was always friendly, helpful, professional and just an all around great guy.
Candace C | Overall ExperienceGreat and very helpful staff. They just need more help/staff.
Eddy P | ReservationThe on-site manager Chris was extremely helpful and always friendly - great customer service!
jo d | Overall ExperienceI've checked out before my month was up, the young man at the counter told me he would email my receipt, but all I got was another monthly charge... Please fix thi
Philip C | Overall ExperienceThe staff is extremely helpful and proactive. They know and like their work. Every visit to facility have been a nice experience. Thank you so much!
INOCENcIA C | Overall Experience