Customer Reviews for U-Haul Moving & Storage of Albany

10,883 comentarios

139 Broadway   Albany, NY 12202
(USS Slater)

(518) 449-2034

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(518) 449-2034

139 Broadway
Albany, NY 12202
(USS Slater)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de vehículos
  • Almacenamiento para vinos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

We planned a moving day and made a reservation for a 20 foot truck. When I arrived the only vehicle left was a 10 foot truck that I was lucky to get. Other customers at the store at the same time were turned away. The truck was a mess, 95,000 miles, no A/C and a broken hand window crank. Since the truck was smaller I had to make two trips. I then had to pay an addition .99 per mile. Not fair. I ordered a 20 foot truck. Very sad

mary B. 
Clasificación:
4.0

Unfortunately, and employee left with the facility keys, blocking customer access to the stairwell and elevators. This prevented me from moving into the unit I rented while I had a uhaul truck full of my possessions. However, the Staff were able to creatively and quickly address my issue to my satisfaction. Their kindness was much appreciated as well!

Russell K.  |  First Impressions 
Clasificación:
5.0

The gentleman who received my trailer was extremely professional and kind.

Donald H. 
Clasificación:
5.0

The men outside giving and receiving the truck was so kind and helpful. Especially Darrell. If all the workers can be like him. Great experience and will definitely use them again. The front office can use a little more help. But the one gentleman who was there was good at his job. Worked quickly and efficiently. Didn't catch his name but I noticed he shake his legs alot. Great job guys.

Schenell B. 
Clasificación:
1.0

I moved on 6/25/2022. I went to pick up the truck at 7:00 am and the store was not open. Me and other customers had to wait for the manager to arrive who did not arrive until 7:30-7:45. I had to wait in line for another 15 mins. and then your offices wanted to charge me a late fee because I return the truck at 11:30 instead of 11:00. The late return was due to U-Hauls negligence and inability to provide me with services in a timely manner.

Lisa N. 
Clasificación:
1.0

El cliente no dejó un comentario.

aine H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES U. 
Clasificación:
2.0

Given a damaged cargo van - driver door & front quarter panel dented w/ Claim Settled stickers This caused the door to not close completely & was so so loud for the 4 hour rental. Unable to have a conversation with passenger or hear radio at full volume!! Employee's never mentioned this issue & discovered when driving highway speeds?!?

Brain R. 
Clasificación:
5.0

Quick and easy. Used the online app to check-in and made things even quicker than normal. Drop-off took 5 minutes. Great experience.

Michael O. 
Clasificación:
1.0

After reserving an auto transport almost a week ahead, i went to pick it up and i was told there aren't any available, and i was told just to take the refund with no sympathy. I was moving to another state and already packed everything I own. And the girl in the front desk needs to learn how to be professional and say sorry when the company has done such big mistake instead of giving me attitude.

Oday E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary C. 
Clasificación:
4.0

El cliente no dejó un comentario.

jocelyne R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cydele D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
5.0

The truck was not cleaned and had a strong cigarette smell to the point that affected my sinuses. The truck needed to be vacuum clean and wipe it with a wet rag.

Ronaldo O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gianna R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

maribel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ira S.  |  Overall Experience 
Clasificación:
3.0

The truck I rented was soaked in cigarette smoke even though there were "No Smoking" stickers on the door. It made me want to vomit. Overall a very unpleasant experience.

Kurt L. 
Clasificación:
5.0

Great service. Highly recommend uhaul and the Albany location for your moving needs. The pickup was fast, agents and yard guys very good and dropoff took around 5 mins.

Michael O. 
Clasificación:
5.0

Some mouse droppings in our unit which may have been brought in so I understand and your elevator was down a few times. Overall your staff was great!!!! The young lady with pretty nails was very courteous and professional.

VIOLETA V.  |  Overall Experience 
Clasificación:
1.0

When I had booked the vehicle, I asked for 8 days, they said I get 750 miles, I said that's fine, they told me 295 plus taxes and feeds. I had to go an hour out of town to be able to pick it up. There was dents on the vehicle that did not have the little “X” stickers stating it had been seen by the uhaul company. When going to return the vehicle I found a zippered bag of marijuana under the seat, mind you, It's illegal in NY. So that would have been a fun turn of events if I had been pulled over while on the highway. Then while I'm driving out to return the truck a day early, I receive a call from the uhaul company saying I was suppose to return the truck 3 hours ago and they're wondering where it is. I refused to get into it with them on the phone while driving. When I had gotten there, they charged me an extra 79$ stating that my rental was only 7 days when I had booked for 8 to give me an extra two days incase it had rained during the time I was moving things. Overall, I've used uhaul several times through out the years, never once have I ever had a bad experience until now. Very off putting, will most likely end up using a budget truck next time to avoid issues such as these.

MICHAEL S. 
Clasificación:
5.0

Reps really helpful at drop off, quality/sturdy trailer rented, very reasonably priced. Very pleased and will rent there in future.

MICHAEL B. 
Clasificación:
5.0

The rep Danielle was truly a blessing and refreshing. She truly made my final drop off easygoing. Thank you for your time and attention to our struggles with U-Haul and the moving help.

Teresa S. 
Clasificación:
3.0

Your truck share 24/7 app and system are horrible!!! Their weren't any signs telling you were to go with your car to start the process. The app was ridiculously slow to upload docs and then after uploading the pics, the system said your Free wireless service which I connected to, was too slow of a connection to upload the docs. I then had to do the entire process over as all my information was not saved when I switched to using my cell phone internet service to connect to your website through your app. The final strive frustration was when I have to finally getting through the entire process, I still had to go inside, wait in line, and deal with salesperson who had trouble finding my records in the computer. I would have been in and out and way less time if I had just skipped your app and done my rental the old way. The app also asked for more information that was not requested when I made the reservation, regarding the second contact person.

Dominic I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Srikanth S. 
Clasificación:
5.0

Thank you for the space and overall convenience of your rental trucks as well.

Joelle P.  |  Overall Experience 
Clasificación:
3.0

The trucks could be cleaner..

WAYNE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Akshay P. 
Clasificación:
1.0

Dirty truck. Used the app but still had to wait at a long line at the counter to get key. No pads as ordered walked w a worker to every truck and trailer on the lot for 20 mins and eventually another worker arrived from going to another store w borrowed pads. My consistent experience at this location. Sad to say

George H. 
Clasificación:
5.0

El cliente no dejó un comentario.

sylvester b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel A. 
Clasificación:
4.0

Only had 1/4 of a tank of gas which could have been filled more. Oil warning kept appearing. Not sure it was cleaned before renting. Staff was awesome.

THOMASEDWARD M. 
Clasificación:
5.0

Great Customer Service. Everyone was helpful, informative and friendly.

Elaine M. 
Clasificación:
3.0

Good morning I have to honestly say it was a very bad experience for myself and my family. I reserved a 26' truck for 9AM. I spoke to a representative who confirmed the reservation the day before my pickup. When I arrived my truck was nowhere to be found. It was somehow rented out to someone else. Due to my time restraints, I hired movers through your site to arrive at my home for 10AM, I had to settle for a 20' with a trailer. The trailer was given for free but still an inconvenience because I had never was one before. It raining and the wipers were horrible. If you hit a bump the emergency lights come on on their own. I finally got back to the house and unhooked the trailer as directed and then pulled the truck up to my home. I waited for the movers for 2 hrs. They finally showed up at about 12:15PM. No one reached out to me until I sent an email and text message to find out if they were going to show up or not after paying over $500 for 2 people for 4 hrs of labor of which was confirmed the day before as well. Mind you I hadn't slept almost 2 days trying to make sure I completed everything I could due to the fact that I'm packing up a whole house in my own. The way they packed the truck was great but the trailer a whole different story. I now have a $1400 computer that has a dent on top of the frame of the screen and the screen has a scrape across it. A second one has a scrape across that screen as well. They somehow acted all the monitors/computers on top of each other. I had plenty of covering but somehow they were only used for the big furniture. My son's dresser is broken, his brand new mattress has huge black stain on it. One of my bar chairs has a hole in it so I had to throw away the set. The headboard of my bed and one of the side beams that hold the mattress is broken. I'm missing a bag of screws that I strategically taped to the bed so that wouldn't get lost. That's going to be a mission. They broke my $90 fishing pole in half. But as I was informed in the email the day prior, “they are not insured” so anything damaged they're not responsible. I arrive to my destination and the movers I hired were so late I did the work myself due to the weather I couldn't wait like I did in the morning. I call to trying and cancel the second team but they were no help due to some glitch in the system at the time of my booking them, I never received a code to release the funds so it can go back into my account. So it is still on hold today. I emailed the Movers Help support to request them to release the $320.95 on their end I also included a picture of the JB-48581254 confirmation number that was sent to me so they can release that correct funds for the evening team. Somehow the support team apparently didn't pay the attachment any mind because refunded the movers payment from the morning team. I was unaware due to unpacking an entire house and not looking at my phone, Affordable Reliable Moving Service JB-53675a40 sent me two very rude emails of which I felt verbally attacked and disrespected. Adding salt to injury they also harassed me by calling me 7 times within 45 minutes. I responded right away to the support team first then informed the moving team of that fact that none of this was on me nor was I aware. He made me feel like I had intentionally stealing from them. I'm waiting to hear from the Movers Help rep as to when this will all be rectified. To see how your company treats us Marine vets is an eye opener. Needless to say, it has been a truly horrible experience of which is still ongoing.

Teresa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary P. 
Clasificación:
5.0

You're doing a great job

STEVE G. 
Clasificación:
5.0

Very pleasant experience at this location. Counter people were very nice and helpful. I have used this location before and was pleased then as well.

diane O. 
Clasificación:
5.0

Your rental process is like a well loop machine is so small it's like boring a vehicle from a very good friend. I.Knight.

IVANJ K. 
Clasificación:
5.0

The people were friendly and helpful. We dropped off our truck in the early morning and the person in charge called me and confirmed that all was well with our truck return and quickly issued my receipt. I would definitely recommend this station also.

renee V. 
Clasificación:
3.0

I don't like the fact I had to call multiple times to have my contract closed 6 days after moving out. Customer service is a joke. Hung up on me and didn't bother to call back.

naiema E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany T.  |  Overall Experience 
Clasificación:
5.0

Great service - fast, courteous and friendly.

Tony M. 
Clasificación:
4.0

Check inside of the trailer,, I shouldnt have to clean out the inside before i use it.

Carl R. 
Clasificación:
5.0

The representatives at this location, Albany NY, are not paid enough for what they do. They were under constant pressure from customers to provide rentals when none were available. They were professional, courteous and helpful at all times. Especially Jada who was able to get me a rental after I was told by a representative from a central location that my reserved vehicle would not be available.

Don L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harold F. 
Clasificación:
5.0

David Jones was awesome to work with. I've worked with him several times before. He's attentive, friendly, and sends you off with a pleasant smile.

Charlene W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew P. 
Clasificación:
5.0

The app was horrible to use and I should have just rented from the counter

Edward H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradley H. 
Clasificación:
5.0

Ya rock

Lamika S. 
Clasificación:
5.0

The same

Sharena J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

David J. 
Clasificación:
1.0

People in the store were very unprofessional. Rude from the moment we walked in. Not sure why the employees all walk around with an attitude smelling like weed. The guys that clean out the truck were nice. I'll give them credit for that. Otherwise I will never go back there.

ADAM W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fabian V. 
Clasificación:
3.0

El cliente no dejó un comentario.

PATRICKJ D. 
Clasificación:
5.0

animal hair on the seats, and the back had dry spaguetti noodles

Ernie C. 
Clasificación:
3.0

El cliente no dejó un comentario.

TAMESHA S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Carlie C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeffrey B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Denika F. 
Clasificación:
5.0

Rob was friendly and professional and very knowledgeable. I am confident in his work.

john G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Oday M. 
Clasificación:
5.0

Not the sites fault but Uhaul in general. I was charged an extra $25 for over-mileage which is bs. It's 92 miles from the pickup location to the drop off location. I was only allowed 109 miles total, leaving 17 miles to retrieve and drop off items. It's 8.5 miles from my house to the drop so that only leaves 8.5 miles to pickup my stuff. There were no 15' trucks available anywhere near where the items were located. I will not be using Uhaul in the future over $25 dollars. I hope it's worth it to you.

David N. 
Clasificación:
2.0

I was told that I returned the gas tank to the appropriate level (which was ¼ full because that is how I picked it up) and that I wouldn't have any issues with being charged. One hour after I leave I get a $150 bill for 20 gallons of gas. I returned it more full than when I picked it up! Don't listen to what they say here.

Mike D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori L. 
Clasificación:
5.0

should be clearer about what rate change i'll see if i'm late by a couple hours returnnig and have it 27 rather than 24 hours...

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deonna B. 
Clasificación:
5.0

Fast and easy. Thank you 🙏

Sandra R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omer K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray H. 
Clasificación:
5.0

Wonderful service start to finish

Lucias K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan L. 
Clasificación:
4.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

iPhone UHaul app difficult to use and refused to complete the 'return' transaction. Fortunately there was someone at the UHaul site who handled it manually.

ronnie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Raheem C. 
Clasificación:
5.0

Great team in Albany!

Howard B. 
Clasificación:
4.0

El cliente no dejó un comentario.

frank V. 
Clasificación:
1.0

El cliente no dejó un comentario.

Hakeem D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

FARZIN Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

john M. 
Clasificación:
3.0

Make sure vehicle is in proper working condition.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa A. 
Clasificación:
4.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

have rep go over LOCKING van doors. i didn't know there was a side door or that the front door was not locked when i exited after street parking. locks required using the key each time, not a fob, so a demo would have helped. ALSO, my van needed 2 gal gas added after total 25 miles driving to reach start level. Vans = 12.5mi/gal?

Kathryn G. 
Clasificación:
5.0

David Jones was helpful and really knew what he was talking about. Highly recommend the Broadway Albany Uhaul.

Adam B. 
Clasificación:
5.0

I've rented from this location many times and have always found them to be friendly and efficient.

Byrgen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Umesh M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMAARRIANE C. 
Clasificación:
2.0

Went there didn't have van. Left called minute later said they did. Went back rented one. Waited 10 mins in hot sun for it. Then they had to find keys 5 minutes later brings van, tire pressure off. Waited again to be sent to garage for air. Person totally clueless on how much air he was putting in. In the end, waited 30 minutes to get it. Have rented often from haul with much better service. Maybe was a one off.

CRYSTAL J P. 
Clasificación:
2.0

The people inside for pick up were good. Out side there was no one around and it was pouring rain went over to the return area to get blankets from no one but they were mostly wet and used . Waited looked around then just help myself to 2 dryer in an open plastic bag.

Ronald S. 
Clasificación:
4.0

Staff at this location was excellent. Friendly and helpful.

Peter M. 
Clasificación:
2.0

El cliente no dejó un comentario.

James C. 
Clasificación:
2.0

Just bad service

Niles F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fanta B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janis s.  |  First Impressions 
Clasificación:
5.0

Nice and helpful with my storage

david w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC G.  |  Overall Experience 
Clasificación:
5.0

In the 2 years I've maintained a unit at this specific facility I haven't had a concern or question these employees couldn't answer or resolve with ease keep up the good work

william g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ravon P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ashante b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

luciana o.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

KYLEM B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yervi a D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DIVARDWILLIAM T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

AMANDAS S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RENEELYNNE A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

francis B.  |  Overall Experience 
Clasificación:
4.0

Everything feels secure and safe

SHAMILA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne H.  |  First Impressions 
Clasificación:
1.0

There was construction work going on with loud noise and debris in the air. We were there for over 1 1/2 hours. Our representative was helpful but easily distracted. None of the other 6 employees were doing anything to help. One employee was disrespectful to me by telling me I shouldn't be getting the 1 month free storage unit offer despite not managing my rentals. She just sat there and was making rude comments. We then were given a uhaul that was not accessible. It was one of the most unpleasant and unprofessional experiences I've ever had.

april s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tyler m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

AIDA R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shontalasia J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

marc j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Desmond A.  |  Overall Experience 
Clasificación:
5.0

I love u-haul

yanisbel V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELLY F.  |  Overall Experience 
Clasificación:
5.0

David thank you for ur help 🥰

shalonda w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LaTeefa J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sheldon g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Precious H.  |  Overall Experience 
Clasificación:
5.0

She was very kind

TIFFANYT W.  |  First Impressions 
Clasificación:
5.0

The salesperson Miss Adriana was very very helpful. She helped me in so many good ways I can't even tell you

STANLEY J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

teddy w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

sherelle j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Khaliah H.  |  Overall Experience 
Clasificación:
5.0

I received excellent service from the staff, who were very attentive and heloful. ¡Gracias!

Anne B.  |  Overall Experience 
Clasificación:
5.0

The manager at the Broadway location in Albany NY Shannon is absolutely a 10 plus !!

LYNN C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron C.  |  First Impressions 
Clasificación:
2.0

This is the second time I got a storage unit from you guys and it has a lock on it this real stressful

Alex c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kynya C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

shakira a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Desmond A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dania O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lynne L.  |  First Impressions 
Clasificación:
5.0

Servicio al cliente de excelencia. Quick, easy, and professional experience. Things moved quickly, smoothly, and easily. Excellent experience.

Amber F.  |  Overall Experience 
Clasificación:
3.0

I've been beal with U-Haul off and on for a couple of years specifically the Broadway location. I've have always had an horrible experience. But yesterday Arianna handled everything I needed with no attitude no delays nothing. I was in and out. Thank you

Amani f.  |  Overall Experience 
Clasificación:
3.0

It was better than other places. Nothing over the top but the job was done in a timely manner and the workers were courteous and knew what they were doing.

Lisa C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Paul S.  |  First Impressions 
Clasificación:
4.0

Danielle, Adriana and Shannon at the Broadway, Albany storage were great handling everything. I'll go there and will refer my family and friends.

Jesse W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyron H.  |  First Impressions 
Clasificación:
3.0

Overall, the convenience was ok. Not enough flat carts for storage items. Elevator entry takes a while, when someone else gets to on, I had to swipe my card again.

leslie p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda s.  |  Overall Experience 
Clasificación:
3.0

8x8 was the smallest unit possible for a 1BR apartment.

AYSHA MARCELL W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELLOUIS M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

JESSICAL O.  |  Overall Experience 
Clasificación:
2.0

I asked for an 8 by 16 and completed the paperwork, purchased the required lock, which no other storage facilities require, and attempted to access the Unit. When I got to the 5th floor, there was a lock on it. I had to go all the way back downstairs, then outside back to the counter. There were at least 4 staff available who could have told me the unit was locked, or better yet, actually unlocked for me once it was reserved. When I came back to put my items in storage, I accessed the facility but then was denied elevator access. I had rented storage at this facility in the past and had elevator access problems EVERY time I was in the building. It's aggravating, and unnecessary. Nobody offers to fix it, they just have a staff person get on and use their card to get you to your floor. The office was not busy when I was there. My unit could have been unlocked for me once I completed my reservation. I had back surgery a few weeks ago and it is difficult to walk long distances. I don't know why I had to go back and forth up and down 5 floors so I could tell the front desk there was a lock on the unit. They already knew. Waste of time and unnecessarily difficult.

Michelle L.  |  First Impressions 
Clasificación:
5.0

Staff were friendly and helpful despite being very busy. Professional through and through. The employees ALL deserve to have their praises sung. Made an annoying task a little less awful thank you!!

Amber F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William O.  |  Overall Experience 
Clasificación:
5.0

I used to be scared to rent storage units because I never knew what they were like but my unit and the facility settled my fears. Originally we only planned to use it a month or two but ended up keeping it almost 1.5 years. ¡Gracias!

Monroe M.  |  Overall Experience 
Clasificación:
5.0

Staff is very helpful and actually listen to what you have to say and what your questions and concerns are. The employee I mostly dealt with was David. I hope to encounter David the next time I need assistance or have a question.

William O.  |  First Impressions 
Clasificación:
5.0

I have been complaining about the hallway lights for about a year for unit 6176 not working. I've been told repeatedly they will be fixed. Rent increased according to the letter to upgrade electrical abs lighting but still the hall lights do not work. I worked like to thank Shannon, Laurie and David for going above and beyond to help me and make me feel valued. Jonathan Knapp. Trucker.

Jonathan K.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and friendly.. would definitely recommend them to a friend or family member 👍🏾👍🏾

Charles W.  |  First Impressions 
Clasificación:
1.0

Still waiting for a call from store manager. It's been almost a week.

RAEBETH R.  |  Overall Experience 
Clasificación:
5.0

Arianna and nauti gave excellent service and had a great attitude as they were preparing to close yet still made sure I was able to get a unit

Cateria F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

taylor g.  |  Overall Experience 
Clasificación:
5.0

I am so happy you were able to provide a place to store my belongings when I had no other options it works

Cleva D.  |  Overall Experience 
Clasificación:
5.0

Thank you. Back next year!

David B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy F.  |  Overall Experience 
Clasificación:
5.0

The voice mail system is very frustrating, so I have up and drove down there.

Maureen S.  |  First Impressions 
Clasificación:
3.0

The first space I was given was in use. The staff helped to find another eventually. The facility was incredibly hot and humid, with water dripping in some places.

Patrick S.  |  Overall Experience 
Clasificación:
5.0

It a good

Wesely W.  |  Overall Experience 
Clasificación:
5.0

Y’all were awesome, when I experienced an issue after hours you were still super responsive and helpful

Emily E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Manuel R.  |  Overall Experience 
Clasificación:
2.0

While I could easily answer yes to your questions above, I simply can't give U-Haul of Albany more than 2 Stars. Accessing my unit (located on the 2nd floor) was incredibly frustrating because the elevator/key card/punch code system wouldn't work and every time I had the issue staff said "yeah, the second floor doesn't work." While the staff was helpful in solving the issue each time, it's clear U-Haul of Albany isn't investing in upkeep of their facility. U-Haul of Albany needs to: 1) fix its elevator service, or 2) fix the key card system.

Bob D.  |  Overall Experience 
Clasificación:
5.0

The facility was as secure as some military access points. I loved it.

Carlton B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy G.  |  Overall Experience 
Clasificación:
4.0

Unfortunately I wasn't given the key to access the unit. Causing me to keep the the rental an additional day.

DEBORAH P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

glenda v.  |  Overall Experience 
Clasificación:
5.0

I LOVE the fact that you can only go where you are supposed to!

Carlton B.  |  First Impressions 
Clasificación:
4.0

Fortunately, I arrived before your employee gave away my storage unit, which she had apparently promised to another customer despite my having a reservation.

Bob D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Dominique B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tujlah n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashauna J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marelyn A.  |  First Impressions 
Clasificación:
5.0

Excellent all around! Would use them again

Catherine D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith S.  |  First Impressions 
Clasificación:
5.0

Just love working with Uhaul staff there services.

Jerry R.  |  First Impressions 
Clasificación:
5.0

Staff was friendly and helpful

Cleva D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

leslie p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

roderick f.  |  First Impressions 
Clasificación:
1.0

I will never use the u haul storage again. I had a really bad experience. Really disappointed

Gloria A.  |  Overall Experience 
Clasificación:
4.0

Extraordinario servicio al cliente

wanakea c.  |  First Impressions 
Clasificación:
1.0

Horrible rude and almost willfully unhelpful staff, facility dangerously hot in summer months with no access to water free or otherwise like in vending machine. Suffered heat stroke while moving into unit. And then treated as a criminal element every time I returned to access unit, which was a great deterrent to continuing a service contract with U-haul your employee's are your public face. Fix your face.

Sarah B.  |  Overall Experience 
Clasificación:
5.0

My address is wrong I live at 9 lincoln Ave Albany ny 12206 apt 1

Sheila B.  |  First Impressions 
Clasificación:
3.0

I was not able to move my stuff into the storage unit due to the fact that there was a lock that wasn’t removed on the unit previously nor was it mentioned how to gain access to my unit.

thomas c.  |  First Impressions 
Clasificación:
1.0

We signed up online and paid for a unit in your Erie St facility. We received an email with the access codes (but no instructions on how to use them) and were told that our unit was unlocked and ready for us. When we arrived, we had trouble figuring out how to get in due to poor instructions and were only successful after another customer helped us. When we got to the unit, it was locked,. Repeated calls to customer service wen unanswered. The cell of the GM went to a voice mail and was never answered. The intercom was never answered and there was no one on site to help. We drove to the Broadway Office where Megan was very helpful, switched our rental to that building, and then showed us how to work the security system. A process that should have been easy took two hours in total.

Jack T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose B.  |  First Impressions 
Clasificación:
1.0

The elevator was broken. We were not able to access our storage unit.

nancy m.  |  Overall Experience 
Clasificación:
5.0

I want to thank you for having this facility available to me in times of need that was awesome

Richard C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tracy a.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Sophiyyat A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NAQUIES P.  |  First Impressions 
Clasificación:
3.0

I was charged a different price than what was quoted in my reservation. The manager was supposed to call me but never did. I'm definitely disappointed that I had to pay more than I expected, and no one ever reached out to me even after my numerous attempts at having this issue resolved.

Akilah S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zenaijha H.  |  First Impressions 
Clasificación:
3.0

Had to wait at least an hour and a half just to see my storage unit and had to wait another 30 minutes just to speak to another staff member even though I have already waited the hour and a half. I was also put in back of a very long line for no reason when my situation was simple and no work was needed. Did not like the service but the storage unit was clean, just did not like the pillars in the way.

oscar p.  |  First Impressions 
Clasificación: