Customer Reviews for U-Haul Moving & Storage of Akron

5,265 comentarios

1570 V Odom Blvd   Akron, OH 44320
(I-77 off exit 130)

(330) 869-0837

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(330) 869-0837

1570 V Odom Blvd
Akron, OH 44320
(I-77 off exit 130)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Angelo J. 
Clasificación:
4.0

The first clerk I encountered was too interested in eating her McDonalds breakfast and became rude and insulting towards me. I was then assisted by the General Manager who was friendly and professional. He assured me that he would deal with the rude and unprofessional McDonalds eating clerk as he witnessed the exchange that occurred.

Gary E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda L. 
Clasificación:
4.0

El cliente no dejó un comentario.

terence C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vladimir A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lisa F. 
Clasificación:
5.0

Excellent overall experience during check in and return. Great service!!!

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

tracey F. 
Clasificación:
5.0

Quick checkout and very nice staff. Truck was very clean.

jeffrey R. 
Clasificación:
5.0

I was so happy with my experience at this Uhaul location that I will be going out of my way to frequent this location for all my rental truck and trailer needs. Keep up the outstanding customer service!

Corey N. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA P.  |  Overall Experience 
Clasificación:
2.0

The customer service representative was rude and not welcoming. Will not return

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cory S. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIANA H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

gary F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Saber S. 
Clasificación:
4.0

El cliente no dejó un comentario.

michelle S. 
Clasificación:
1.0

The people who work at said location are rude and have attitudes.

tracy T. 
Clasificación:
5.0

Better direction as to where to go when arriving on location.

Kevin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

christan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin D. 
Clasificación:
1.0

Worst service I've experienced in U-Haul. Ridiculous staffs and system.

ye W. 
Clasificación:
5.0

The only problem was that I had reserved two utility carts but none were available. This was a big inconvenience. All the staff were very helpful and friendly.

Meagan R. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
1.0

The truck I was rented had alignment issues and a broken passenger mirror. Then I was charged twice. I tried to call and no one would answer. Now I have to go in person to deal with this.

Marissa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

NARAVAHN P. 
Clasificación:
3.0

Have dollys available when ordered or notify customers in advance if not available

david B. 
Clasificación:
5.0

N/a

Jennifer W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cameron F. 
Clasificación:
2.0

Reserved equipment online; 20' truck and 1 refrigerator dolly; upon checking in the young lady at the counter informed me that they do not have a refrigerator dolly. I explained I made a reservation and nothing on there told that this reservation and equipment may not be there when I get. She stated I could go to another location and possibly get one. This was totally unacceptable, why have me make a reservation secure it with my credit card but equipment. Another employee heard me voice my complaint and frustration. He found one that had been in a fire  I took it not having a choice at that point, but upon using it so it came off on our hands. That's getting it on our appliances unacceptable experience.

Pastor N. 
Clasificación:
5.0

El cliente no dejó un comentario.

barry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL D.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

SHARESE W. 
Clasificación:
4.0

Either install larger “return equipment here” signs or better yet just have the people that rent the equipment (in this case a truck) tell you where to bring it back. It's a very large facility and when I returned the truck I parked it where I found it at the far end of the lot. Then walked about 100 yards to the counter only to be told that I needed to return it to the building where I now was. So another hundred yards back to the truck and drove it to the building. Not a big deal except I have a bad back and felt every step I took.

larry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Franklin R. 
Clasificación:
2.0

They didn't tell me the dolly and pads were a daily charge. I rented the truck for 2 days. Its not listen on the signs either that its a daily rental. The truck had a bad exhaust leak. Asked about a partial refund they said probably not. Will not recommend to anyone else.

john H. 
Clasificación:
5.0

Very helpful to a Grandma and her Grandson. Thank you so much.

Pamela P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL F. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
5.0

Very friendly staff. I reserved online and made an error with my reservation. The staff there understood my dilemma and allowed me to have the rental for the day and not just 4 hours.

John N. 
Clasificación:
5.0

Good communication and efficient!

Jeffrey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andtea H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed V. 
Clasificación:
4.0

El cliente no dejó un comentario.

larry H. 
Clasificación:
5.0

Your mobile pickup/drop off process is awful and quite frustrating to be honest.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
5.0

Staff was knowledgeable and helpful . And don't forget, courteous

Jeffrey C. 
Clasificación:
4.0

El cliente no dejó un comentario.

shannon H. 
Clasificación:
5.0

The rental process was easy and convenient.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kesha J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie S. 
Clasificación:
4.0

El cliente no dejó un comentario.

TEENA N. 
Clasificación:
3.0

Storage unit had bugs and was filthy.

CRYSTAL N.  |  Overall Experience 
Clasificación:
3.0

Pretty Jenkee operation, didn't seem like it had anywhere enough people working and I did a quick look on the trucks they also look to be trash

Conor M. 
Clasificación:
5.0

Great service. Clean location.

Jerome P. 
Clasificación:
5.0

El cliente no dejó un comentario.

melissa G. 
Clasificación:
2.0

Better customer service

Nicole W. 
Clasificación:
5.0

Worker I dealt with was knowledgable and friendly.

Ava W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda G. 
Clasificación:
3.0

Customer rep behind the counter was tired and kept yawning during check out. The check engine light in the truck was on. Went in to tell the rep and they didn't seem to care. Said it was fine. While I was in side telling the rep about the check engine light my wife was sitting and waiting in the truck and another truck driven by an employee hit the back of the truck my wife was in (I believe hit the hitch) it rocked the truck. My wife came into the store to let me and the rep at the desk know and they didn't care. Then the employee came in and said she hit another truck. Again no one really cared. Check out was rough but the truck experience was fine.

Greg P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

Customer Service was WONDERFUL! Very friendly and helpful. Thanks ladies!

stacey S. 
Clasificación:
1.0

Have your equipment in better shape and your app's working properly .

shane O. 
Clasificación:
5.0

El cliente no dejó un comentario.

William R. 
Clasificación:
4.0

Vacuum seats & wipe down mats

DANNETTE H. 
Clasificación:
5.0

The price estimate and scheduling were easy. Tye appointment was on time. The installer (manager?) was professional and personable. No issues. Great result.

George R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Da'Quan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Geoffrey W. 
Clasificación:
5.0

Everything was great, don't change anything

JOHN W. 
Clasificación:
3.0

They had nothing to do with the issues that arose during this move

Gilda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Woodry W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Amanda M. 
Clasificación:
5.0

The staff there are very professional and kind - when I told them about my furniture mildewing in the storage was left it there until I could figure out a way to get rid of it - they said they would discard it for me and didn't charge me for that time it was in there ! I really appreciated them understanding fully and caring enough to create a solution to my situation.

CARMEN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

wava P. 
Clasificación:
3.0

El cliente no dejó un comentario.

FrankA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose O. 
Clasificación:
5.0

Tiera was always the best. She really went above and beyond with a great deal of professionalism. ¡Gracias!

LOTTIE H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES G.  |  First Impressions 
Clasificación:
2.0

T inside of the rear of the truck was dirty. Most of the employees I dealt with were poorly trained.

GEORGE C. 
Clasificación:
1.0

The reason for the poor rating is that my appointment was moved without notifying me. I even called ahead less than 24 hours before the appointment just to ensure all the parts and resources were available before I organized all the things on my end (e.g. movers, overnight accommodation, etc.). While the nice lady behind the counter was trying to be helpful, management did nothing to try to make the situation better. In the end I had to rearrange all of my plans due to a U-haul scheduling error. Just awful leadership at this location. I will look to Penske next time and will also warn others when they are considering using U-haul.

Jerome P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hubert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaymes C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RaviTejaReddy T. 
Clasificación:
5.0

Original Kent location was changed to here for truck pickup. I was at first angry, but actually this location worked out better, as it was on our way, just off the freeway-quick detour for our one way trip. Great, quick service. When we arrived everything was ready to go. The girl at the counter was very professional and knowledgeable and explained everything even asked if we needed anything else for our move ( this location was filled with moving boxes and so many other moving supplies- so if you forgot anything it was there). Truck was clean, filled with gas and drove excellently.

Joe C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter I. 
Clasificación:
3.0

Right after I returned the truck as I returned to my car tge person removed the dolly from the back of the truck and said we did, but I watched them do it. I also tried explaining tge situation to them about the truck and mix up and I don't think I should have to pay extra miles, but the person did not listen.

Katie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA M. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN R. P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT C.  |  Overall Experience 
Clasificación:
5.0

Efficient check in and out

Joseph M. 
Clasificación:
4.0

turn in was completed in a time matter

larry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom S. 
Clasificación:
1.0

The return process does not work. First, the U-Haul app could not verify my location even though I had location services turned on in my web browser. Second, I couldn't find the barcode to scan at the facility to verify my location. So I had no idea how to return the equipment. So I parked the truck and locked the keys inside. Apparently they only have one set of keys (!!!!) so they're charging me $100 to get the keys out the locked truck. Zero stars.

Dan S. 
Clasificación:
5.0

The team there has an attitude uncommon for a customer centric/ retail environment. The staff was exceptional, friendly, and a normally crappy process pleasant.

MARK S. 
Clasificación:
1.0

The girl who waited on us yawned in our faces multiple times and had her cake pen in her hand. The truck was blocked in for several minutes as well.

Dennis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hildegard B. 
Clasificación:
2.0

The staff was nasty and not easy to work with. Not helpful at all will not return or recommend any one

PAMELA H.  |  Overall Experience 
Clasificación:
5.0

The folks at the V Odom location were friendly and helpful.

Gerald M. 
Clasificación:
3.0

Worker was very helpful

HERMAN F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DUVELYN D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VELIMIR J.  |  Overall Experience 
Clasificación:
1.0

Was lied to by the staff, then flagged to not rent another uhaul for move home for a bill they never sent me. Then basically called a liar as thwy claimed I did get it despite checking my e mail in front if them. Then spoke to sarcastically by the general manager. Poor poor customer servive

DAWN C.  |  Overall Experience 
Clasificación:
2.0

Did not feel safe here. A man with a unit close by was always there & cooking food in the parking area. He was there every single time I went to my unit while I was cleaning out. The gate was damaged & left open on one of my last visits.

KAREN D.  |  Overall Experience 
Clasificación:
4.0

Easy transaction

CONSTANCE S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TOMMY K.  |  Overall Experience 
Clasificación:
1.0

I didn’t get anything

KRYSTLE M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEX A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

NICOLA T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

LENEA D.  |  Overall Experience 
Clasificación:
2.0

1. Many times the gates were open for a few days and or nights. Many cuts in fence. 2. 24 hour access would have been nice. 3. Office hours did not hinder me. 4. I got your truck and 2 days later came down with covid. Had truck 18 days but communicated with you. Made it to Akron and being still sick could not go further. Changed destination from Georgia to Akron and was charged $800 plus and then $1,700 plus To go 200 miles. You could give no consideration to me for uncontrollable sickness. I was raped by U-Haul. All thru pandemic I did my part but so many took advantage an we're unethical. The kid that checked me in was rude and disrespectful. Can't prove it 100% per say but was harassed by some staff and experienced gang stocking. Have pictures of cars at U-Haul were same cars following me. Was advised by attorney to move my belongings to different storage company but they are all the same. I think inside my unit was being video taped - and I am not being paranoid. Almost on every arrival, a siren would go off saying I was trust passing and enter the code and saying I was being video taped. Approached management but they were no help from beginning to end of my stay. Complained about all the cuts in the fence. 5. I came in winter. The units are old and dirty. I left it cleaner than when moved in. 6. 3 different people told me they had stuff missing. I am ocd and noticed things moved in my unit. So, between possible theft and the harassment, NO I would not recommend to someone I cared for.

JOHN G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANARA S.  |  First Impressions 
Clasificación:
5.0

Best U-Haul I dealer with in threee years. Gracias

GEORGES W.  |  Overall Experience 
Clasificación:
5.0

I appreciated the great customer service and the great access whenever I needed it. I only closed out the unit as my son relocated out of state and we no longer needed the storage. Gracias.

LINDA M.  |  Overall Experience 
Clasificación:
5.0

Great prices. Knowledgeable and courteous staff! Thank you for making a tough move more manageable!!

CHRISTINE A.  |  Overall Experience 
Clasificación:
5.0

VERY FRIENDLY STAFF

SAMUEL S.  |  Overall Experience 
Clasificación:
4.0

Good service

JOSEPH H.  |  Overall Experience 
Clasificación:
2.0

I tried to rent a rental truck they told me I couldn't because I owe $67 from 2019 are you serious.

TOMMY K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GLADYS L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

EDITH G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TAISHAY A.  |  Overall Experience 
Clasificación:
5.0

It was a great experience no problems at all.

PRIEST G.  |  Overall Experience 
Clasificación:
3.0

Never felt unsafe until the gate was broken and it was not fixed Right away. Really felt unsecured.

DOROTHY J.  |  Overall Experience 
Clasificación:
5.0

It’s two ladies that’s very helpful there

MONICA J.  |  Overall Experience 
Clasificación:
1.0

PLOW THE SNOW!!!!!!!!!!!!!!!!!! HOW ARE WE SUPPOSED TO GET TO OUR UNIT????????????? YOUR MARKETING MANAGER TOLD THE STAFF TO NOT PLOW THE SNOW!!!!!!!!!!!!!! DO MARKETING! DONT MAKE FACILITY MANAGEMENT DECIONS!!!! I FELT SORRY FOR YOUR STAFF. CUSTOMERS WERE VERY LEGITIMATELY IRATE!!! IT'S YOUR BUSINESS MODEL - PROVIDE A GARAGE, AN ACCESS STREET, AND A SECURITY FENCE AND WE'RE HAPPY. BUT IF YOU CAN'T ACCESS THE ACCESS STREET... HELLO! WE FOUND SOMEWHERE ELSE TO TAKE OUR BUSINESS.

ALEZA B.  |  Overall Experience 
Clasificación:
1.0

Couldn't get to storage unit because the company wouldn't plow the snow in the lanes in front of them!!!!!!!!!!!!!!! Horrible!!!!!!!!!!!!

ALEZA B.  |  First Impressions 
Clasificación:
3.0

Everything was good except gor your gate for the storagebunitsbwasnnotnworking and I couldn't get out the storage area after making sure my unit was cleaned out at checkout.

JOHN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AMOS C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TINA C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ANTHONY B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY R.  |  Online Move In 
Clasificación:
5.0

I was happy with my experience with UHaul storage. I am in a position that I do need to cut back on my expenses so my storage unit was one area where I cut back on. I would be willing to do business with U-Haul in the future if the need arises.

MARGARET B.  |  Overall Experience 
Clasificación:
5.0

Sales person was excellant

GARY F.  |  First Impressions 
Clasificación:
5.0

Thank you for your assistance.

TALECHER L.  |  Overall Experience 
Clasificación:
4.0

Very friendly staff

RACHELLE R.  |  Overall Experience 
Clasificación:
3.0

Still a little higher then other’s on rent

DON L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGELA P.  |  Overall Experience 
Clasificación:
5.0

The young lady that assisted me was outstanding. She actually took time to show us the units before we decided which one to rent.

THERESA W.  |  First Impressions 
Clasificación:
5.0

I really enjoyed the staff that worked on September 24th & 25th. Great personality, customer conversation, helpful in every aspect and good mood, ALWAYS SMILING. GREAT EMPLOYEES

COLLEEN P.  |  Overall Experience 
Clasificación:
4.0

If needed would use this service again…..

ANTHONY B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

TERRENCE M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

HUMBERTO B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DENAE T.  |  First Impressions 
Clasificación:
4.0

Truck was dirty when picked up, seat had a tear, dusty & looked like sticky stuff on dashboard

LISA F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LAWRENCE W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANN P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TALECHER L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

DEBRA N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LAURA A.  |  Overall Experience 
Clasificación:
5.0

Yes sir keep it up I was in and out love it

SILAS J.  |  First Impressions 
Clasificación:
3.0

Regarding question.... #4 Many staff was friendly and helpful that I encountered over the past year of renting my storage, but I have run into just two that were pretty rude. #6 I wouldn't recommend it for two reasons...first, I felt that the cost was high. Also, it would have been extremely nice if there were dumpsters available to put trash in (possibly even just a recycle pile for boxes/cardboard, papers, etc.) especially since I felt that the monthly cost was high and it would be a reasonable service to provide.

MONICA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAYLOR D.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

TALECHER L.  |  First Impressions 
Clasificación:
5.0

My only complaint is : the young guy (with glasses) need NOT to work the customer service counter or have NO CUSTOMER CONTACT. NO EXCUSES EXCEPTED. CHRIS Run the camera for yourself to see his whole demeanor and attitude. I was told there were moving carts for assistance to help with transporting items to inside units WHERE?? I need to unload more into my unit. Plz let me know where. Chris everything else was great!!!

COLLEEN P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH S.  |  First Impressions 
Clasificación:
5.0

Eileen was very helpful in helping make a decision on my storage unit she took me to each size. Great employees, great experience

DORETHA D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DEIDRA W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DAWN S.  |  First Impressions 
Clasificación:
5.0

Over the past few months, I've not only rented storage space but trucks and vans. I felt like I should have purchased some stock. Everyone was super helpful and extremely kind! Absolutely the best customer service & Uhaul facility in town!!

ANGELA B.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

STEFANIE K.  |  Overall Experience 
Clasificación:
2.0

Most of the experience was fine. Your survey fails to ask 1 important question. Price. I moved because I found a same size unit with all of the above for under 100/mo. Half your price.

STEVE P.  |  Overall Experience 
Clasificación:
1.0

I don't not like that you guys don't prorate. It's sicking to spend 80+ dollars on a full month rent and didn't need it. It was also a inconvenience that my keys where stolen and that I had to spend additional money for a lock I was MADE to get. Poor service as a whole. I would not recommend you guys to no one

NICOLE C.  |  Overall Experience 
Clasificación:
5.0

The manager is very customer service oriented.

TIFFANY L.  |  Overall Experience 
Clasificación:
5.0

My moving experience was less than error free but this Uhaul facility and Team made my experience stress free and were so accommodating. Great Place!! Great People!

RACHAEL H.  |  First Impressions 
Clasificación:
4.0

I had trouble with the 24 hour access.

STEPHANIE P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CEPHAS H.  |  Overall Experience 
Clasificación:
1.0

Key card did not work call several time about card spoke with manger did not get any results. Finally 2 days before I move out was given a card that worked . There was a nest int the storage complained about that nothing was done. I had a hard time getting into my staorage the lock was bent just one problem after another. I called main office no one seem to care. I just found another place to store my stuff., better and cheaper.

JANICE F.  |  Overall Experience 
Clasificación:
5.0

All the staff were very helpful and understanding! Went above and beyond for great customer service

KENYA E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

STEFANIE K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICKA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RUTH ANN N.  |  First Impressions 
Clasificación:
3.0

Everything was good besides they never gave me a key card until my 3 rd time not being able to get in my unit ..

QUESETTA B.  |  Online Move In 
Clasificación:
3.0

On a trip to storage noticed mouse droppings. I mentioned it to staff who put some poison in. When I went and removed all belongings a short time later there was mouse droppings in everything. Apparently what they use for rodent control doesn't work very well.

LINDA V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGELA H.  |  Overall Experience 
Clasificación:
1.0

The employees would leave the inside of the store while they had a line to the door and no one was servicing the customers. One employee answered her personal phone in the middle of helping a customer after the customer waited in line for almost an hour. I had a reservation for 1:00 I did not leave the facility until 3:40. The employees were arguing with eachother in front of the full line of customers also there was no manger on the shift. All 3 employees abandon the inside of the store multiple times. This occurred on May 30,2020

RHIANE E.  |  First Impressions 
Clasificación:
1.0

Horrible experience while this covid-19 took over I tried to explain that to them I lost my job they did not work with me I was so dissatisfied I even paid the $500 and the store manager would not work with me

MARVANTOINETTE G.  |  Overall Experience 
Clasificación:
1.0

Mice dropping found on my storage!

GWEN S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BARCLAY N.  |  First Impressions 
Clasificación:
4.0

When I was provided my card access to the gate it did not work, and still does not work. The attendant had to let me in and out. I will get this resolved when I go back

ROBERT M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT K.  |  Overall Experience 
Clasificación:
4.0

Other then climate control or indoor units, the only think that would help is light in unit to look for items if need things after dark. Over all very nice unit and I'm sure one of the indoor/lit units may be my next choise.

JANET M.  |  Overall Experience 
Clasificación:
5.0

A pleasure to work alongside you!🥰

MARIAN H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JACKSON S.  |  Overall Experience 
Clasificación:
5.0

Only issue was the mice and 2 years worth of there poop but I should have put lots of traps in there

CURLEY W.  |  Overall Experience 
Clasificación:
1.0

All my items was heavily covered in rodent droppings and urine. All my clothing, family photos, furniture, and child's things are ruined and needs to be thrown away.

ADRIAN H.  |  Overall Experience 
Clasificación:
5.0

IT WAS A PLEASE WORKING WITH MISS LAURIE.

MARIAN H.  |  First Impressions 
Clasificación:
4.0

I never had a problem there. I was always happy with the facility and staff. Good review.

BONNIE T.  |  Overall Experience 
Clasificación:
1.0

The workers at this location are liars and thieves. The management teams supports this culture. I will never patronize U-Haul again.

TRACI S.  |  Overall Experience 
Clasificación:
1.0

Manager very rude and disrespectful. Would rent from uhaul again but not this location

ALYSSA S.  |  Overall Experience 
Clasificación:
4.0

Lines can become long

CHRISTOPHER G.  |  Overall Experience 
Clasificación:
5.0

Great place

DEBBIE E.  |  Overall Experience 
Clasificación:
5.0

Friendly knowledgeable staff. Storage unit clean and temperature control was a plus

CATHLEEN B.  |  Overall Experience 
Clasificación:
5.0

The staff at this facility is the best, polite, knowledgeable, efficient. I cannot say enough good things about them. Give them all raises/promotions/bonuses.

LINCEDA S.  |  First Impressions 
Clasificación:
2.0

Horrible Customer Service and really no help from staff at all.

VICKI M.  |  Overall Experience 
Clasificación:
4.0

Great customer service experience. Thank you

DIEDRE N.  |  Overall Experience 
Clasificación:
4.0

Need more service agents as it is a stressful time for all. Team did well considering circumstances

CHRISTOPHER G.  |  First Impressions 
Clasificación:
5.0

During the short period of time that I rented from Uhaul, it was absolutely amazing and convenient. Staff were always accommodating, and I will definitely recommend them for storage services.

CHARLES K.  |  Overall Experience 
Clasificación:
5.0

Staff is always available to assist, very helpful and patient. ¡Gracias!

KANDI S.  |  Overall Experience 
Clasificación:
5.0

Couldn't have had a better experience at this location. Used for storage and returning a van. Everything was quick, professional, and overall wonderful customer service. Would definitely use again!

Briana V.  |  First Impressions 
Clasificación:
5.0

Perfect in every way!!!

CHRISTINA F.  |  Overall Experience 
Clasificación:
4.0

So far so good