The women who checked me out was very polite and courteous.Jason W.
Customer Reviews for U-Haul Moving & Storage of Akron
Akron, OH 44320
(I-77 off exit 130)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.dan K.
El cliente no dejó un comentario.john C.
Tiara was super nice and helpfulNikia B.
Everything went completely smooth! Customer service was great.Teri F.
Charged for another day because I brought it back after hours. It ain't like they lost a day ripping people off with it. Just double dipping corporate greed served with a side of scam. Didn't bother to email me a receipt with their extra b.s. charges on it. I wonder why not.Ron G.
Over charged me mileageSHAHALEY H.
Don't send poorly maintained, dangerous vehicles out with a customer. At least pretend to be more concerned and helpful.Richard S.
Everything was quick. we were in and out. Wouldn't changeyvonne A.
Staff most helpful and courteousRonald S.
Everyone was very helpful and niceKate C.
El cliente no dejó un comentario.Megan L.
Nothing! Our truck was ready when we arrived. We returned it after hours and the website made our drop-off easy and quick! It was a great experience all around.William G.
Getting more help for your existing workers and increasing your comeback customers.David G.
El cliente no dejó un comentario.Andre W.
El cliente no dejó un comentario.Timothy D.
El cliente no dejó un comentario.Logan C.
El cliente no dejó un comentario.clifford B.
El cliente no dejó un comentario.John S.
This is my second season renting a tn railer from this location. I enjoy working with the staff at the V Odem store. I am looking forward to 1 more summerAnthony K.
El cliente no dejó un comentario.Leah W.
El cliente no dejó un comentario.Nathan A.
Everyone was so nice 😊Tina H.
El cliente no dejó un comentario.Catherine C.
NingunoDENNIS W. | First Impressions
It's very hard for a novice tower to back a trailer into a small spot. I think the location could do better at assisting with an easier return.Steven S.
Keep being friendly and continue to provide excellent professional customer service. All staff members do their jobs well!Yalonda G.
They women at this location went above and beyond to help me at the last min Before they closed ever they showed understanding and conpassion I give this Uhaul location a 5 star rating !!! Thanks for Al of your hard work and help !!! Y'all are awesome!!!LEAH W. | Online Move In
El cliente no dejó un comentario.deshawn H.
Direct phone number to location.SHARENE E.
Your staff were each polite and professional on the phone and in person. Chris did a very good job explaining to us the cost, coverage, etc Thank you.Deborah B.
El cliente no dejó un comentario.Tara B.
El cliente no dejó un comentario.Timothy F.
El cliente no dejó un comentario.lynnette R.
El cliente no dejó un comentario.Peter Y.
The nice young lady who did my return was awesome. Gracias.Jacqueline B.
El cliente no dejó un comentario.David H.
GraciasDEBORAH H. | Overall Experience
El cliente no dejó un comentario.TANYA L.
El cliente no dejó un comentario.FrankA P.
El cliente no dejó un comentario.Kathy P.
Truck was a bit rickety. Drivers side window and door rattled. But person who checked us back in lustened to our concerns. Nice staffPatrice M.
El cliente no dejó un comentario.SHANNON W.
El cliente no dejó un comentario.Todd N.
El cliente no dejó un comentario.elizabeth B.
El cliente no dejó un comentario.Jennifer D.
El cliente no dejó un comentario.Robert R.
El cliente no dejó un comentario.Elizabeth W.
El cliente no dejó un comentario.Sheila J.
El cliente no dejó un comentario.Virginia C.
The experience went well. The issue I had was with using the mobile app to complete the return. I made about six attempts to take a photo of the odometer as part of the process but the app would not allow it to happen. I had to abandon the attempt and then got charged $17 for not completing it.Robert B.
El cliente no dejó un comentario.SHARENA Y. | First Impressions
The woman that helped us when dropping off the U-Haul was great!Elizabeth B.
Staff was nice and very friendly. I always enjoy picking up from this locationâ€¦however the truck I was given was a piece of shit. It ran terribly and was falling apart. When I got it the gas was on 1/8 of a tank of gas and wouldn't go faster than 40mph without making a terrible noise. The gear selector would get stuck and would be very difficult to use. The only good thing about this specific truck was the brakes. They were phenomenal. Overall it was a 4/10 experience.Brandon T.
Staff knowledgeable and helpfulDan R.
It would have been alright aside from the pest and price problem. The price kept rising but there was rat feces in my indoor climate controlled unit. Definitely could not see why the price kept increasing every few months.CHYINA P. | Overall Experience
First start by not hanging up on people when they have a concern especially when you guys are ripping people off. No one explained I had to do a vehicle return paper myself and I only used 13 miles and a day in a half. I payed for two days and returned early. How does my payment get bigger if returned earlyAndrew Y.
I can't believe a middle age woman and customer would be expected to pickup a trailer hitch that weighs 80 lbs and hook it up to truck how can a trailer that weighs this much not have a crank lift. If I didn't have appointment with loading people I wouldn't have loaded which my back still hurts it's evident that supervision is extremely lacking unhappy customer I am 80 years old!Robert K.
The young man that assisted me was very helpful.ROBERT F.
El cliente no dejó un comentario.BEN C.
Pick up was easy and I received help hooking up trailer. However, on return, about 3pm I was met with no help in the yard and no help disconnecting the trailer. In fact, the women made me move the trailer several times to find the right parking spot. When I ask if they had a dolly to move trailer they just laughed and did not help me!Mike M.
Nothing, everyone was great, but; the clear shipping tape you sell is the worst, we ended up with Ace Hardwsre's tape that worked so much better.Erik F.
El cliente no dejó un comentario.Stefan S.
Love the all female rental crew!!TERRI S. | Overall Experience
Customer service at this location is amazing and very much appreciated. Thank you U-Haul!Kevin S.
The original reservation, no one was there. I was unable to get the product I reserved. I was then sent to a second u haul who at least had staff there but didn't have the right equiptment for me to use. I was then charged again for my rental even though I had paid through my reservation and I was on my way. This entire process took me almost two hours to get what I reserved and I never even got the trailer I had to use a dolly. Beyond disappointedRachel W.
The outside storage area was never really secure. The gate never worked 3/4 of the time and the last few months was completely destroyed from someone wrecking into it. I hired a moving company to move me out and they couldn't even get to my unit because of all the wrecked Uhaul vehicles strung out everywhere. When the service manager was asked to have the vehicles moved, he refused causing a delay in the company I hired to move me from getting the job done! If it weren't for the awesome ladies of the rental/storage department going above and beyond to help get the vehicles moved, I would've incurred extra time charges from the moving company. As much as they helped, I'm still going to have to say that I will not be recommending this location to anyone.BRYAN A. | Overall Experience
El cliente no dejó un comentario.Letia N.
El cliente no dejó un comentario.CONNIE L. | First Impressions
I bought a drawtite hitch and uhaul took upon themselves to install a curt hitch,the electrical cord is inside the truck so now I have to open back door pull cord out and close hatch so now the cord hangs out backend of suv like ghetto trash.so overall opinion I would not go back,recommend,or buy any products from uhaul after this disaster install complete trash people talked in circles at this location.i wanted a specific hitch and they decided to change order without telling me and just refunded me.all I wanted was the hitch I boughtRyan K.
Staff was great. Thank you so much!Allan S.
The workers were excellent and very helpful. Great experience.Damon M.
I needed a trailer to pick up my lawnmower from Home Depot today and got online to setup a rental. Online was very convenient and fast. The lady that helped me hook up and unhook the trailer was very nice and a joy to talk to. She handled my entire experience today from counter to rental lot. I will definitely be back. She was the nicest and most helpful U-haul person I ever met and I have rented from several locations. Thank you for a great experience.John O.
Go with customers to make sure the truck info is correct. Not all of us understand how to changthe info if incorrect.yvonne A.
Have clean and friendly employees thst know how to work respectfullyapril A.
El cliente no dejó un comentario.Paul U.
There was a mix up on my part with y move and needed the day that I picked up the truck changed. I called and without hesitation they changed it for me. I also needed the number of days of the rental changed and again it was changed without any problems. They understand customer service at this location for sure.Mark H.
El cliente no dejó un comentario.KENNETH O.
The location is easy to access right off I-77, and the personnel were very polite and friendly.Andy H.
The truck was empty and they told me there was 3/8 tank of gas in it. Vehicle was not mechanically sound. Dirty diapers and a gasoline smell in the cargo area. I was 30 minutes late to my meeting.Anthony N.
El cliente no dejó un comentario.Ralph W.
El cliente no dejó un comentario.Michelle P.
El cliente no dejó un comentario.Elisebeth B.
El cliente no dejó un comentario.DIONNE P.
Well, I understand you keep your rates low by keeping your trucks with high mileage, this truck is an accident waiting to happen. Besides the fact that the interior is as clean as a 20 year old, slobs car with caked on food residue in all the cupholders and storage areas, the truck itself is in need of Maintenance and repair and actually felt unsafe to drive. I know I'm not a mechanic, it definitely needed an alignment and was constantly pulling.Michael P.
El cliente no dejó un comentario.Brian R.
There were 2 different young ladies who expedited me. The lady who worked on the morning, was too lazy to show me anything on the truck, but at least she was not completely unfriendly. The young lady who worked on the afternoon, she was rude.. No personality, no kindness. These ladies forget that without us customers they would not have a job. Unacceptable behavior..Valeria V.
El cliente no dejó un comentario.Debrah A.
Very helpful and friendly staff. Even backed the trailer back into the spot for me when I returned it.Stephen G.
El cliente no dejó un comentario.JAY V. | First Impressions
Would not give me a credit for ball and reciever.john D.
My truck had a check engine light and air bag light . Front suspension 3 in play and swore mirror was gunna fall off due to lack of suspension in front. I got job done . TRUCK INTERIOR WAS VERY CLEAN THOUGH. Just lacked maintenance.Steven W.
El cliente no dejó un comentario.Brian D.
The worker was nice.SHANAE W. | First Impressions
El cliente no dejó un comentario.Ralph W.
I was running late to return. They said that they needed my truck for someone else, even though there were about 15 identical trucks just sitting in the lot. Told $50 bump fee and if I don't return now get charged extra day too. They lied and there was no bump fee but was charged another day but I returned it 18 hours early now and now I need to pay another day to finish moving.Julia G.
El cliente no dejó un comentario.MELANIE C.
Service was very efficient. Amy, hooked us up made some recommendations and we were ready to roll.MARY G.
El cliente no dejó un comentario.Timothy O.
El cliente no dejó un comentario.Deborah E.
I had a bent tire and I stopped at a uhaul operation in Arkon Ohio and they said they couldn't help me piss poor.Christopher P.
El cliente no dejó un comentario.RICHARD B.
El cliente no dejó un comentario.Frankie B.
El cliente no dejó un comentario.Yvette A.
my 2015 Ford Flex w/ factory tow package is rated by Ford for 4000 lbs but your agent rated it for 2500 lbs what gives? Is this so I would rent a truck as well?bill C.
I wouldn't recommend none of U-Haulâ€˜s businesses to people they are overcharging people when they get these trucks I am getting ready to get on yelp and blast the U-Haul out because they're telling you these trucks are $20 and then if you go to one place you keep getting bills for 50 is 60 bucks there's no way that this truck should cost 50 to 60 bucks. I want to speak to a manager around here they are they have nasty attitude especially Ashley.LaTosha D.
Don't put your vehicle on the road with check engine light inTOMMY T.
El cliente no dejó un comentario.AUTUMN C. | Overall Experience
Customer Service could be betterMARCEDES R. | Overall Experience
El cliente no dejó un comentario.ROBERT C. | First Impressions
Awesome as always! Thank you!CHRYSTENE T. | Overall Experience
El cliente no dejó un comentario.MARK H. | First Impressions
El cliente no dejó un comentario.LAURITA W. | Overall Experience
The women at V. Odom Blvd were outstanding!TAMMY T. | Overall Experience
Staff does not communicate well.DIANE A. | Overall Experience
The young lady that help me explain everything perfectly...I was really grateful....thank u so much!TRACI B. | First Impressions
Thank you!!!FREDDY J. M. | First Impressions
Facility is clean and well lit. Staff are helpful.KELLY R. | Overall Experience
Great staff and great teamwork. THANK you so much.CHRYSTENE T. | First Impressions
El cliente no dejó un comentario.SANDRA W. | First Impressions
El cliente no dejó un comentario.LISA P. | Overall Experience
El cliente no dejó un comentario.TIANA H. | Overall Experience
El cliente no dejó un comentario.DANIEL D. | First Impressions
Storage unit had bugs and was filthy.CRYSTAL N. | Overall Experience
The staff there are very professional and kind - when I told them about my furniture mildewing in the storage was left it there until I could figure out a way to get rid of it - they said they would discard it for me and didn't charge me for that time it was in there ! I really appreciated them understanding fully and caring enough to create a solution to my situation.CARMEN S. | Overall Experience
Tiera was always the best. She really went above and beyond with a great deal of professionalism. ¡Gracias!LOTTIE H. | Overall Experience
El cliente no dejó un comentario.JAMES G. | First Impressions
El cliente no dejó un comentario.JOHN R. P. | First Impressions
El cliente no dejó un comentario.ROBERT C. | Overall Experience
The staff was nasty and not easy to work with. Not helpful at all will not return or recommend any onePAMELA H. | Overall Experience
Worker was very helpfulHERMAN F. | First Impressions
El cliente no dejó un comentario.DUVELYN D. | Overall Experience
El cliente no dejó un comentario.VELIMIR J. | Overall Experience
Was lied to by the staff, then flagged to not rent another uhaul for move home for a bill they never sent me. Then basically called a liar as thwy claimed I did get it despite checking my e mail in front if them. Then spoke to sarcastically by the general manager. Poor poor customer serviveDAWN C. | Overall Experience
Did not feel safe here. A man with a unit close by was always there & cooking food in the parking area. He was there every single time I went to my unit while I was cleaning out. The gate was damaged & left open on one of my last visits.KAREN D. | Overall Experience
Easy transactionCONSTANCE S. | First Impressions
El cliente no dejó un comentario.TOMMY K. | Overall Experience
I didn’t get anythingKRYSTLE M. | Online Move In
El cliente no dejó un comentario.ALEX A. | Overall Experience
El cliente no dejó un comentario.NICOLA T. | Online Move In
El cliente no dejó un comentario.JESSICA C. | Overall Experience
El cliente no dejó un comentario.LENEA D. | Overall Experience
1. Many times the gates were open for a few days and or nights. Many cuts in fence. 2. 24 hour access would have been nice. 3. Office hours did not hinder me. 4. I got your truck and 2 days later came down with covid. Had truck 18 days but communicated with you. Made it to Akron and being still sick could not go further. Changed destination from Georgia to Akron and was charged $800 plus and then $1,700 plus To go 200 miles. You could give no consideration to me for uncontrollable sickness. I was raped by U-Haul. All thru pandemic I did my part but so many took advantage an we're unethical. The kid that checked me in was rude and disrespectful. Can't prove it 100% per say but was harassed by some staff and experienced gang stocking. Have pictures of cars at U-Haul were same cars following me. Was advised by attorney to move my belongings to different storage company but they are all the same. I think inside my unit was being video taped - and I am not being paranoid. Almost on every arrival, a siren would go off saying I was trust passing and enter the code and saying I was being video taped. Approached management but they were no help from beginning to end of my stay. Complained about all the cuts in the fence. 5. I came in winter. The units are old and dirty. I left it cleaner than when moved in. 6. 3 different people told me they had stuff missing. I am ocd and noticed things moved in my unit. So, between possible theft and the harassment, NO I would not recommend to someone I cared for.JOHN G. | Overall Experience
El cliente no dejó un comentario.SHANARA S. | First Impressions
Best U-Haul I dealer with in threee years. GraciasGEORGES W. | Overall Experience
I appreciated the great customer service and the great access whenever I needed it. I only closed out the unit as my son relocated out of state and we no longer needed the storage. Gracias.LINDA M. | Overall Experience
Great prices. Knowledgeable and courteous staff! Thank you for making a tough move more manageable!!CHRISTINE A. | Overall Experience
VERY FRIENDLY STAFFSAMUEL S. | Overall Experience
Good serviceJOSEPH H. | Overall Experience
I tried to rent a rental truck they told me I couldn't because I owe $67 from 2019 are you serious.TOMMY K. | Overall Experience
El cliente no dejó un comentario.GLADYS L. | First Impressions
El cliente no dejó un comentario.EDITH G. | First Impressions
El cliente no dejó un comentario.TAISHAY A. | Overall Experience
It was a great experience no problems at all.PRIEST G. | Overall Experience
Never felt unsafe until the gate was broken and it was not fixed Right away. Really felt unsecured.DOROTHY J. | Overall Experience
It’s two ladies that’s very helpful thereMONICA J. | Overall Experience
PLOW THE SNOW!!!!!!!!!!!!!!!!!! HOW ARE WE SUPPOSED TO GET TO OUR UNIT????????????? YOUR MARKETING MANAGER TOLD THE STAFF TO NOT PLOW THE SNOW!!!!!!!!!!!!!! DO MARKETING! DONT MAKE FACILITY MANAGEMENT DECIONS!!!! I FELT SORRY FOR YOUR STAFF. CUSTOMERS WERE VERY LEGITIMATELY IRATE!!! IT'S YOUR BUSINESS MODEL - PROVIDE A GARAGE, AN ACCESS STREET, AND A SECURITY FENCE AND WE'RE HAPPY. BUT IF YOU CAN'T ACCESS THE ACCESS STREET... HELLO! WE FOUND SOMEWHERE ELSE TO TAKE OUR BUSINESS.ALEZA B. | Overall Experience
Couldn't get to storage unit because the company wouldn't plow the snow in the lanes in front of them!!!!!!!!!!!!!!! Horrible!!!!!!!!!!!!ALEZA B. | First Impressions
Everything was good except gor your gate for the storagebunitsbwasnnotnworking and I couldn't get out the storage area after making sure my unit was cleaned out at checkout.JOHN S. | Overall Experience
El cliente no dejó un comentario.AMOS C. | First Impressions
El cliente no dejó un comentario.TINA C. | Overall Experience
El cliente no dejó un comentario.ANTHONY B. | Overall Experience
El cliente no dejó un comentario.KELLY R. | Online Move In
I was happy with my experience with UHaul storage. I am in a position that I do need to cut back on my expenses so my storage unit was one area where I cut back on. I would be willing to do business with U-Haul in the future if the need arises.MARGARET B. | Overall Experience
Sales person was excellantGARY F. | First Impressions
Thank you for your assistance.TALECHER L. | Overall Experience
Very friendly staffRACHELLE R. | Overall Experience
Still a little higher then other’s on rentDON L. | Overall Experience
El cliente no dejó un comentario.LISA A. | Overall Experience
El cliente no dejó un comentario.ANGELA P. | Overall Experience
The young lady that assisted me was outstanding. She actually took time to show us the units before we decided which one to rent.THERESA W. | First Impressions
I really enjoyed the staff that worked on September 24th & 25th. Great personality, customer conversation, helpful in every aspect and good mood, ALWAYS SMILING. GREAT EMPLOYEESCOLLEEN P. | Overall Experience
If needed would use this service again…..ANTHONY B. | First Impressions
El cliente no dejó un comentario.TERRENCE M. | Overall Experience
El cliente no dejó un comentario.HUMBERTO B. | Overall Experience
El cliente no dejó un comentario.DENAE T. | First Impressions
Truck was dirty when picked up, seat had a tear, dusty & looked like sticky stuff on dashboardLISA F. | First Impressions
El cliente no dejó un comentario.LAWRENCE W. | Overall Experience
El cliente no dejó un comentario.ANN P. | Online Move In
El cliente no dejó un comentario.MICHAEL D P. | Overall Experience
El cliente no dejó un comentario.TALECHER L. | Overall Experience
El cliente no dejó un comentario.DEBRA N. | Overall Experience
El cliente no dejó un comentario.LAURA A. | Overall Experience
Yes sir keep it up I was in and out love itSILAS J. | First Impressions
Regarding question.... #4 Many staff was friendly and helpful that I encountered over the past year of renting my storage, but I have run into just two that were pretty rude. #6 I wouldn't recommend it for two reasons...first, I felt that the cost was high. Also, it would have been extremely nice if there were dumpsters available to put trash in (possibly even just a recycle pile for boxes/cardboard, papers, etc.) especially since I felt that the monthly cost was high and it would be a reasonable service to provide.MONICA R. | Overall Experience
El cliente no dejó un comentario.TAYLOR D. | Online Move In
El cliente no dejó un comentario.TALECHER L. | First Impressions
My only complaint is : the young guy (with glasses) need NOT to work the customer service counter or have NO CUSTOMER CONTACT. NO EXCUSES EXCEPTED. CHRIS Run the camera for yourself to see his whole demeanor and attitude. I was told there were moving carts for assistance to help with transporting items to inside units WHERE?? I need to unload more into my unit. Plz let me know where. Chris everything else was great!!!COLLEEN P. | First Impressions
El cliente no dejó un comentario.MICHAEL D P. | First Impressions
El cliente no dejó un comentario.SARAH S. | First Impressions
Eileen was very helpful in helping make a decision on my storage unit she took me to each size. Great employees, great experienceDORETHA D. | First Impressions
El cliente no dejó un comentario.DEIDRA W. | Overall Experience
El cliente no dejó un comentario.DAWN S. | First Impressions
Over the past few months, I've not only rented storage space but trucks and vans. I felt like I should have purchased some stock. Everyone was super helpful and extremely kind! Absolutely the best customer service & Uhaul facility in town!!ANGELA B. | Overall Experience
¡Gracias!STEFANIE K. | Overall Experience
Most of the experience was fine. Your survey fails to ask 1 important question. Price. I moved because I found a same size unit with all of the above for under 100/mo. Half your price.STEVE P. | Overall Experience
I don't not like that you guys don't prorate. It's sicking to spend 80+ dollars on a full month rent and didn't need it. It was also a inconvenience that my keys where stolen and that I had to spend additional money for a lock I was MADE to get. Poor service as a whole. I would not recommend you guys to no oneNICOLE C. | Overall Experience
The manager is very customer service oriented.TIFFANY L. | Overall Experience
My moving experience was less than error free but this Uhaul facility and Team made my experience stress free and were so accommodating. Great Place!! Great People!RACHAEL H. | First Impressions
I had trouble with the 24 hour access.STEPHANIE P. | Overall Experience
El cliente no dejó un comentario.CEPHAS H. | Overall Experience
Key card did not work call several time about card spoke with manger did not get any results. Finally 2 days before I move out was given a card that worked . There was a nest int the storage complained about that nothing was done. I had a hard time getting into my staorage the lock was bent just one problem after another. I called main office no one seem to care. I just found another place to store my stuff., better and cheaper.JANICE F. | Overall Experience
All the staff were very helpful and understanding! Went above and beyond for great customer serviceKENYA E. | Overall Experience
El cliente no dejó un comentario.STEFANIE K. | First Impressions
El cliente no dejó un comentario.ERICKA W. | Overall Experience
El cliente no dejó un comentario.RUTH ANN N. | First Impressions
Everything was good besides they never gave me a key card until my 3 rd time not being able to get in my unit ..QUESETTA B. | Online Move In
On a trip to storage noticed mouse droppings. I mentioned it to staff who put some poison in. When I went and removed all belongings a short time later there was mouse droppings in everything. Apparently what they use for rodent control doesn't work very well.LINDA V. | Overall Experience
El cliente no dejó un comentario.ANGELA H. | Overall Experience
The employees would leave the inside of the store while they had a line to the door and no one was servicing the customers. One employee answered her personal phone in the middle of helping a customer after the customer waited in line for almost an hour. I had a reservation for 1:00 I did not leave the facility until 3:40. The employees were arguing with eachother in front of the full line of customers also there was no manger on the shift. All 3 employees abandon the inside of the store multiple times. This occurred on May 30,2020RHIANE E. | First Impressions
Horrible experience while this covid-19 took over I tried to explain that to them I lost my job they did not work with me I was so dissatisfied I even paid the $500 and the store manager would not work with meMARVANTOINETTE G. | Overall Experience
Mice dropping found on my storage!GWEN S. | First Impressions
El cliente no dejó un comentario.MARK Z. | Overall Experience
El cliente no dejó un comentario.BARCLAY N. | First Impressions