Customer Reviews for U-Haul Moving & Storage of Abington

2,432 comentarios

403 Bedford St   Abington, MA 02351
(Lowe's Home Improvement across the street)

(339) 469-2970

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(339) 469-2970

403 Bedford St
Abington, MA 02351
(Lowe's Home Improvement across the street)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

FLAVIO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARILYN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTINE N. 
Clasificación:
5.0

It was easy and quick, the only comment I would make is to take prepaid debit as part of payments.

PAMELA M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALFRED M. 
Clasificación:
1.0

I was charged fir gas I did not use the truck had between a quarter and a half tank when I picked. I was told to return with the truck with e same amount of gas which I did and got a receipt saying I was charged over a $100 for a full tank of gas and never received a response to email asking for an explanation. Also the front left tire on the truck was bald. I am very disappointed.

David D. 
Clasificación:
5.0

Uhaul at my pick up location in Abington was awesome! I ordered uboxes for my upcoming long distance move. Adam was attentive and super helpful to make sure everything went smooth! The only poor review I can say is that once I arrived to my new location, there was a mix up on the ordering of moving help for one of the boxes, which is okay, it happens, but the woman I had called (Nadine) was literally zero help! I understand the system was down through uhaul but not moving help. She emailed me instructions on how to cancel my whole order and then reorder it. However, she obviously wasn't listen to my issue because I couldnt cancel the whole order because one ubox was already delivered. She was horrible. I waited an hour and called movinghelp. Alyssa was wonderful! She explained everything, worked through the issue and handled it. If it wasn't for her I would'nt have the rest of my furniture! She truly made the move a success! Furthermore, there seems to be a communication issue between uhaul and their third party movers! If they get on the same page the whole experience would be effortless.

Stefanie M. 
Clasificación:
5.0

Always Excellent, staff is great. Please let them know.

CHARLES Y. 
Clasificación:
4.0

Not enough fground level units and no elevators makes storage in upper units much more difficult. Climate control is essential for winter storage here so options are few.

James M.  |  First Impressions 
Clasificación:
5.0

This part of the experience was great.

Kirtland R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugenia S. 
Clasificación:
4.0

onl;y issue was item i was renting was not returned on time and i had to wait. remind customers the importance of returning items at the stated time or styart charging a late fee in 15 minute incremints

TYLER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TEKA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Diane O. 
Clasificación:
5.0

Great van brand new! Service was great! Extended a day no problem. All great!

ARTHUR B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DREW R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN R. 
Clasificación:
3.0

I was told to remove my property without being contacted. I was never called and never emailed. I had the number changed in the system twice and was still told the number was the same. It was inconvenient for me since I live in another state and had to figure it out and cost me a lot out of pocket to move.

Sara B.  |  Overall Experience 
Clasificación:
5.0

The employees were so friendly and helpful . I was impressed with my overall experience. I would definitely recommend using this location to anyone.

DANIEL A. 
Clasificación:
5.0

Get rid of the screw down hitch

JOHN H. 
Clasificación:
3.0

The service was beyond slow. Waiting for at least 20-30 mins both at pick up and drop off. People that wanted to buy packing supplies actually left the store because there was no one to assist them.

John A. 
Clasificación:
5.0

Nicole and Barbara were super stars. I especially liked Nicole's cute smile;)

Sean H. 
Clasificación:
1.0

1/4 tank of gas when I picked it up. I should be refunded for the gas I put in it since I didn't have the opportunity to gauge what I needed.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Moira T.  |  Overall Experience 
Clasificación:
3.0

Disorganized. This is the 3rd time I have returned equipment and they keep calling asking where the trailer is.

NILS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORCENIL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhett S. 
Clasificación:
5.0

Very helpful staff.

JANAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD R. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM K. 
Clasificación:
5.0

Nothing. Everything was easy. Good people helping me with the trailer.

STEPHEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ESAYAS G. 
Clasificación:
3.0

The facility has storage options that involve the customer climbing a ladder for access this is silly, unsafe and not clearly explained in the website. The staff was very helpful but extremely slow to the point of annoyance. This was after I had pre registered online to save time. Staff advised me to get a certain type of lock but then did not have any in stock for purchase I had to buy a lesser lock and hope my things are safe. This experience led me to think the staff is poorly trained which is sad because training your staff is the easiest thing to do to avoid a bad customer experience

AMY W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL L. 
Clasificación:
1.0

customer service horrible was treated very bad by staff and gm young man named Carlos was very immature and not very friendly very inexperienced and was constantly on cell phones also other staff vulger language coming from female staff was disheartening also Phillip the gm was not helpful by dismissing all of this by saying it happens will never use this location again and i am a frequent user

JAMES H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rosa u.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arthur L. 
Clasificación:
5.0

Just take care of their needs and never over charge them.

JONATHAN K. 
Clasificación:
4.0

I have used Uhaul for decades. In the past, an employee would do a "walk around" before handing you the keys. This did not happen. The vehicle only had 760 miles on it...brand new!! but I still think that an inspection before leaving the lot would remove any questions if there was any prior damage. The Ford Transit is A+++ Thanks, Ross

ROSS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marva M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PING Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

Breneley B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

MARK S. 
Clasificación:
5.0

My sister passed away and we needed a van to pack up her apartment in NY. Ihad made some calls ro get information and the first two people were not very helpful or friendly. Finally a gentleman named Matt was very empathetic, walked me through options, cancelled a reservation for me that I made previously and booked me a far better reservation. When we went to pick up the vehicle, the helpful young man behind the counter had no idea why we needed the van or the difficult circumstances, but his manner, customer service skills and smile made this part so easy. One less worry. And the cost was so reasonable, I will never use another company for storage or moving!!! Thank you, Matt and Myles. You never know who you are helping, or how, but I hope UHaul hires more like you!

PAULA M. 
Clasificación:
5.0

Barbara did an excellent job today as well as the trainees Amber working to provide excellent service,as well as all the employees at your store,thank you for a great experience.

JOHN R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
5.0

The Box did not arrive on time, but the delivers kept me updated with ETA.

Oliver S. 
Clasificación:
4.0

The equipmenthas come a long way

patrick C. 
Clasificación:
3.0

Our interaction started with a crew that looked like they wanted to be anywhere else but at work. We had a reservation for 11 am and after a checkout process that took entirely way too long due to lack of knowledge on their POS; no one bothered to give us a general idea of where our truck might be. Once we found it, our truck was blocked in by construction vehicles. We had to walk all the way back to the main office to tell them which was painful to watch them fluster and not know what to do next. What's the point of having 4 employees if they're not there to make sure reservations and transactions run smoothly? An app could do a better job.

CASSIE M. 
Clasificación:
3.0

Issue I have is pricing not clear 9 hours rental double the cost. I rented and returned same day also very confusing on pricing.

Kurt K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregg F. 
Clasificación:
4.0

Always a problem paying monthly charges.

john r.  |  Overall Experience 
Clasificación:
2.0

Management is very unprofessional.

john d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole M.  |  Overall Experience 
Clasificación:
5.0

Customer service is awesome I came an hour before closing time and he was able to get my storage situation handled as well as rent me a van.

ANDREW J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN M. 
Clasificación:
1.0

Communication is everything especially when dealing with customers. How did the general manager not know what the claim I made was about and as to why I made it? She got the audacity to call me and tell me that everything was fine and it was shipped on time not knowing they had been 21days late from the first guaranteed date. Also I was charged for 2 boxes because someone was too fucking lazy to correct the error. The 2nd ubox costed me more money because U Haul decides to PUNISH me for their own mistake of moving my box farther than it had to be. Also the staff did not know the difference between guaranteed shipping TO MY DESIGNATIONS or $50 refund pre day late and thought it ment to the State facility. Over all a bad experience. Seems to me like a scamer business with what I went thru. Also the emails and phone called I received were all off and not the same information. Over all a 0/10 from a well known business like UHaul.

Kong H. 
Clasificación:
4.0

Need to check the brakes

GENE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sirena A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORCENIL P. 
Clasificación:
5.0

I believe someone had either a cat or dog in the vehicle, because my eyes wouldn't stop watering, until I turned off the AC and opened the windows. There were also small hairs all over the passenger seat. This is not the first time I've had this type of experience renting a van from this location. I believe the pet dander is just as bad as someone smoking in the vehicle. I was fortunate it wasn't that hot while renting the van and I could deal with just keeping the window open.

LESTER W. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN D. 
Clasificación:
4.0

You could inform your loading and unloading companies what the hell is going on. Neither had any idea, we had to inform them about what they were doing. Also, the loading company showed up with 2 uboxes which was fine and we only used two...we had requested 4. It literally took weeks to get the 2 unused uboxes off our initial bill. Again, seems like you don't communicate with the loading/unloading companies. Overall, the move worked, the loader/unloader companies were spectacular. Also, there seemed to be confusion about the 2 uboxes delivered to Fountain Hills...your Uhaul people had no idea what to do with them, what we wanted done, or why they had received them. You could do better about communicating...

Terry S. 
Clasificación:
4.0

Location seems understaffed in the front office. I waited 5-10 minutes or so with another customer before any staff was even in the register area. Friendly people and decent equipment. I would recommend.

William G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph G. 
Clasificación:
3.0

It was a Uhaul Saga trying to rent from them. I went online and reserved a truck from a Uhaul location that was a half a mile from my house. I got the confirmation email for that pick up and drop off location for the date and hours I reserved. When I went to complete my early check-in online it said I had a truck reserved that was 1.5 HOURS away from my house. I called the customer service number and waited on hold for about a half hour for a representative. The representative told me that there were no trucks available at the location close to my house and the only available truck was 40 minutes away. At that point I didn't have a choice because I had already hired the movers to come, so I reserved a truck. The customer service rep took me through the features and I ordered moving pads, but not the roadside service insurance as I have AAA. (If I'm renting a moving truck isn't there an implied warranty that the truck won't break down? And if it does break down isn't that the company's responsibility?) I got the confirmation email for my new order and it had the correct information. On moving day I went online to do the self-check-in. The website was really slow and it took me a while to upload my driver's license and complete the check-in. When I got to the location it was clean-looking and there was only 1 party in front of me and only 1 customer service rep. I get to the counter and the customer service rep starts to check me in again, asking for my license, etc. I told them I already did this online. They said the computer system was having problems and they need to do it again. They ask me if I want the roadside insurance, I say, "No, I have Triple AAA." They tell me that I can't use Triple AAA providers on their trucks they have their own service providers and I have to use them. I told them I'll take my chances that they're not going to give me a bum truck. Then the customer service rep says, "Oops. I already signed you up for the roadside assistance and when I tried to delete it from your order, I deleted the entire order. We need to start from scratch and create a new order for you. Then the rep needs to create a whole other order for the moving pads that I originally ordered! Meanwhile the place is getting busier and the Manager comes in and starts helping people. He gives 3 parties their trucks and I'm still getting my order processed. So 45 minutes later they hand me the keys. I ask, "Is there anything I should know about the truck or your policies? " They say, "No it's all in the contract, you can read it all right here." By that time I'm running late, the helpers are already waiting for me at my house and I don't have the bandwidth to read the contract. So I get outside and realize I have no idea where to even start looking for my truck - this is a big location and there are a lot of trucks spread out all over the lot. So I go back in and ask them where is the truck so I don't have to hunt for it. They tell me, "It's right out front," with an attitude like I should have known that. I check out the truck and there's no moving pads in it. So I go back in and ask them for pads. The manager asks me, "How many did you order?" I said. "I don't remember. I ordered them online a couple of weeks ago. How many did you charge me for?" And I hand him my receipt. But the pads aren't on that receipt because the customer service rep put them on a different order and didn't give me that receipt. So he hands me 2 bags of pads and off I go. The kicker is, a few days later when they email me my receipt I notice that they charged me for the roadside assistance so the whole saga of deleting my order and having to re-create it was all for naught!

Elizabeth T. 
Clasificación:
4.0

I have never been able to make my swipe card work. Therefore, every time I unlocked my storage unit, alarms sounded. I reported this issue to the office in at least 3 occasions but still, the alarms kept sounding.

kathleen b.  |  Overall Experience 
Clasificación:
1.0

We were a paying customer since the place opened. We were given 30 days notice to leave because UHaul wanted to use the space for other priorities. I didn't have any where else to store my vehicle. After talking to a woman in the office trying to see if there was anything that could be done, any other space on the property I could move to or if she had any suggestions of what to do or where to go, I pretty much got the cold shoulder and was told to vacate. She could have cared less. This place just doesn't care about good paying customers. I'll never do business with this facility for any storage or moving needs again.

jason h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID P. 
Clasificación:
5.0

Make it easier as u drive in- where to pu truck? Arrows?? Thank you to your Robert who was great! We had to extend our rental unexpectedly & he was Very accommodating. :)

BONNIE S. 
Clasificación:
5.0

Barbara Kelly was such a big help. She made a tough reason for my moving that much easier. You're lucky to have her.

JOHN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

jason s.  |  First Impressions 
Clasificación:
5.0

In my opinion everything is great. The crew are awesome. Nice and polite.

JORCENIL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tajuddin S.  |  Overall Experience 
Clasificación:
5.0

Wipers were horrible. Driving in the downpours was very difficult. Poor visibility. Also, windshield inside had a film that decreased visibility as well, making it more difficult.

CAMARON W. 
Clasificación:
5.0

The Abington store is huge! I mean they have tons of storage and trucks in the lot. It is a real operation. We dropped off the truck and received an email later saying we were all set and what the extra day's charge would be. Nice experience. No lines, no waiting.

Anne B. 
Clasificación:
5.0

Keep doing what your doing

Robert P. 
Clasificación:
3.0

Everyone in company needs a manager or someone to help when a call is being escalated.

Nicole A. 
Clasificación:
4.0

They were efficient and helpful. I'd prefer to have not gone to the location because it was further away for me - but since I had no closer choice - they were very good.

Clifford M. 
Clasificación:
1.0

Extremely unprofessional service from the front desk

RYAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUISE N. 
Clasificación:
5.0

Very good service

THERESA T. 
Clasificación:
5.0

Helpful and knowledgeable staff, easy access to facilities

Alexander S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Debra A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
3.0

I was guaranteed pickup in Quincy as there was still 2 vans available at the time. I even got confirmation on it. 13 days later I got a text/ email saying I now had to pickup in Abington AND drop it off in Abington. I needed the vehicle so I had no other option. Huge inconvenience as it was not what I had signed up for and promised. The man who helped us in Abington was decent in his job. He apologized and got us in a van after looking for the keys for 15min while the other associates played on their phones and didn't acknowledge anything he was asking them. The tv covers I ordered were not in the van and was also told the dolly I pre ordered was not available. My whole experience was very unpleasant which shouldn't be the case when moving itself is very stressful. This company is supposed to benefit the move, not add more stress and headache.

ARLENE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGUERITE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINIC A. 
Clasificación:
5.0

The online system to change reservations never worked each of the times I tried it.

ANGEL K. 
Clasificación:
3.0

The unit was locked and dirty but one of the employee did a good job cleaning it up

Helmer S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven H. 
Clasificación:
5.0

Phil was extremely Accommodating and informative.

Lisa H.  |  First Impressions 
Clasificación:
3.0

Truck had tons of dog hair from previous rental. When returning the van, I waited for ever for someone to assist me.

KEVIN H. 
Clasificación:
1.0

I had a problem with the guy help me he's so rude to me and wasn't my fault their didn't have the trucki did reservation….but instead his try to help he was so rude…

DINAMERICA J. 
Clasificación:
5.0

Nothing ,All is well!🙏

MONA C. 
Clasificación:
5.0

My service was great ! I was informed and it was quick and easy. The young gentleman that helped me( I forget his name was amazing!!!! )

PAULA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Washington R. 
Clasificación:
3.0

El cliente no dejó un comentario.

IVANISE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C.  |  Overall Experience 
Clasificación:
5.0

Just keep keepin' on. Everyone was attentive, hustled, and made me feel right at home. Great place!

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCINE T. 
Clasificación:
3.0

Wait time on a Saturday with only one employee working was too long .

KATELYN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam B.  |  First Impressions 
Clasificación:
4.0

On return,the sign says stay in your vehicle and someone will assist you. I waited over 20 minutes and nobody came out so I left.

ALEX B. 
Clasificación:
1.0

I was charged for 180 miles. I drove 15. When I expressed that to the manager he said “well did you take a picture of the mileage when you dropped it off?” That is not my responsibility. He is calling me back today and I WILL BE getting that money back. Unprofessional, uncaring workers. Do not use this u-haul. I will never be using any u-haul again.

VINCENT B. 
Clasificación:
5.0

Every time I rent, no one is in the rental / retail area. Although things work out, some people would be less tolerant.

PATRICK M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas G. 
Clasificación:
5.0

We had a really nice staff person help us with our rental and we where put into a new and clean van to use for the day.

SEAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORCENIL P. 
Clasificación:
5.0

Office stuff was communicative and delivered / picked up on schedule. Driver was pleasant and professional. No issues at this end of the move.

Zachary W. 
Clasificación:
5.0

I love this storage facility. Everything has always been clean, it's well lit and felt safe when I was there at night, and the loading area is convenient. Never had an issue with pests, water damage, or temp changes in the facility. Fully recommend to anyone looking for storage.

Jessica Y.  |  Overall Experience 
Clasificación:
5.0

Great place and people. Myles and Eddie very nice guys did a great job

elvis b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sandra b.  |  First Impressions 
Clasificación:
5.0

I rented a storage unit as well as a truck on two occasions. Facility is great. Easy accessibility and very secure. Employees are very friendly and helpful. Great customer service. I will definitely use this facility again.

Dennis O.  |  Overall Experience 
Clasificación:
3.0

Very poor local management still getting pass do amounts billed to me all though have moved out your company needs new manager

Richard S.  |  Overall Experience 
Clasificación:
3.0

The staff at the front wasn't very friendly and I felt like I was bothering her. I had never secured a storage unit before so I wasn't aware of the ins and outs and details of what comes into renting a place. I received bits and pieces of information and it was a bit frustrating. The manager was very helpful and I felt more comfortable asking him for help because he was more welcoming.

FRANCINE C.  |  First Impressions 
Clasificación:
5.0

Office staff was professional and respectful. I was pretty confused with the process before coming in but he was extremely patient and helpful.

Keryn L.  |  First Impressions 
Clasificación:
5.0

Everyone was so friendly and helpful. Was glad to see a cleaning person while I was there

Mary Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Moira T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Caterina S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicolas M.  |  First Impressions 
Clasificación:
5.0

I miss it already

BRIAN M.  |  Overall Experience 
Clasificación:
5.0

A Elevator would be nice to be able to use.

Jonathan C.  |  First Impressions 
Clasificación:
1.0

Place was very clean could NEVER get anyone on the phone very frustrating

Shaique L.  |  Overall Experience 
Clasificación:
2.0

I have been a customer for over 2 years and pay automatically by credit card. My credit card got hacked and I brought over the new one which was added to my account, but old one was not deleted. Auto payment was declined on old card, so I was charged a late fee. Again, came to office and the desk staff deleted hacked card, it then accidentally deleted my account so had to set up a new one. I then paid for the month , but then got another late fee notice. In the meantime , every day I get 2 emails from you asking me to say why I left and how did I like being a new customer. Please train the staff to do a complete transaction when this occurs as this whole situation has left a bad taste in my mouth.

diane m.  |  First Impressions 
Clasificación:
5.0

Edward McCarthy was a great help. This was my first experience with the company. I showed up early for the truck rental and Edward took good care of me. When I returned with a full truck, Edward once again walk me through the storage locker. Great customer service. I will be back for another truck rental soon. Thanks again Edward!

Dennis O.  |  First Impressions 
Clasificación:
5.0

Excellent customer service

Odesty M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sara S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TAIWO B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Job D.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Francisco R.  |  Overall Experience 
Clasificación:
3.0

Person behind the desk was not wearing a mask even though I was right up at the counter and the other employee wasn't covering his nose. The maskless one was also walking around in the storage area with no mask. Not very considerate during a pandemic. I had never used storage here before and had to ask over and over how I got to the storage unit.

Brian C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

brian o.  |  Overall Experience 
Clasificación:
2.0

When I got to the storage unit at our end destination they did not have the unit I RESERVED and I had to pay more because they only had a bigger option that would be able to fit all our things.the smaller option was not suitable. I am not happy with that at all because we are paying over $70 more for a storage unit then we planned

Brooke T.  |  First Impressions 
Clasificación:
5.0

Very pleasant experience

Francisco R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric M.  |  Online Move In 
Clasificación:
2.0

What a mess. The alarm went off when I open ed the door. My card did not work. And so on 

Charlotte L.  |  First Impressions 
Clasificación:
4.0

I wasn't given clear instructions on how to enter the building so we set alarms off by mistake and they weren't shut off right away. We were impressed that the facility had alarms, a covered loading dock, carts, cameras, drinking fountains and bathrooms! We were disappointed that there wasn't an elevator or item lift for the upstairs units.

Jessica C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

patricia f.  |  First Impressions 
Clasificación:
1.0

We were sent to the unit only to find a plastic tie holding it closed. When calling the Abington number, an out-of-state person finally answered and told me to go to the office. I was in the office for more than 5 minutes calling out for someone, but it was completely empty. I called again and got someone from Arizona, who said they must be helping someone elsewhere. I took a pair of scissors from the workstation and went to cut the tie. Also, the mattress cart was too small for our mattress (most are now more than 8 inches thick), and the loading area was literally a sheet of ice.

Alyssa P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheryl L.  |  First Impressions 
Clasificación:
3.0

The customer service was excellent and the place was clean and clearly well maintained. The reason for the 3 star rating is because we got a 10x10x8 unit and there is a big I-beam toward the back right of the unit making it impossible for us to organize the unit the way we intended and not giving us the full amount of space we are paying for.

Michaelia C.  |  First Impressions 
Clasificación:
3.0

I would rate this as "excellent" or "above average" if not for the fact that I was unable to confirm my reservation on Tuesday or Wednesday for my Thursday move-in. The two people I was able to connect with (by phone) just transferred me elsewhere; one also said she would have her manager call me since she couldn't find the reservation. The manager never called. There was no problem when I arrived with my movers yesterday, and the clerk was helpful and professional - but I had some extra anxiety over those two days that I didn't need in the midst of moving from one state to another.

Mary Jo C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

David D.  |  First Impressions 
Clasificación:
5.0

Awesome service great facility

Gregg J.  |  First Impressions 
Clasificación:
5.0

We have been doing business in the Abington until since sept 2020. I cannot express the experience in just one word. Friendly convenient and reasonably price related to surrounding storage facilities.

jeanne c.  |  First Impressions 
Clasificación:
5.0

I was impressed as to how clean it was.

Timothy C.  |  Online Move In 
Clasificación:
4.0

Will rate more after using

William E P.  |  First Impressions 
Clasificación:
5.0

Facility looks new and clean, access was easy.

Michael S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C.  |  First Impressions 
Clasificación:
5.0

The lady who checked me in was extremely helpful and didn't try to sell me a bigger unit. She was so so nice and professional.

Kimberly L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Randolph A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kelly v.  |  First Impressions 
Clasificación:
5.0

Very helpful staff, manager especially

Trevor N.  |  First Impressions 
Clasificación:
5.0

Joe was extremely helpful funny nice. Place is spotless

Christine D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rafael S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rosa u.  |  First Impressions 
Clasificación:
5.0

Great facility

JEFFREY O.  |  First Impressions 
Clasificación:
5.0

The staff at U-Haul in Abington are fantastic. They are very pleasant to deal with and are very helpful. The store and storage area are very clean.

Christine J.  |  First Impressions 
Clasificación:
5.0

Great professional service

Tim C.  |  First Impressions 
Clasificación:
5.0

J D helped me select a unit answered a lot of questions. He treated me like family. It was very appreciated. My experience was wonderful

sharon b.  |  First Impressions 
Clasificación:
5.0

Excellent communication & helpful friendly service

elizabeth S.  |  First Impressions 
Clasificación:
5.0

Very helpfui

Edward D. | Reservación
Clasificación:
5.0

Place is very secure and clean and Roy and his moving crew were excellent,I highly recommend them

William B. | Reservación
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