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ROBERT L.Customer Reviews for U-Haul Moving & Storage of Abington
Testimonials From Recent Customers
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Nothing.
Lisa E.Place is huge and plenty of options. The only issue is the check in process. That takes way too long. Usually only one employee checking customers in. Other than that, I do recommend this place.
JONATHAN F. | First ImpressionsThe only issue was the inside of the van was very dusty. The dashboard and controls were very dirty..
David F.I am not one to complain but the truck I rented this time had nearly 200k miles, passenger door could not be easily closed and was open for a good portion of the time. Being a regular customer, I often find the vehicles clean and well maintained but this time was a miss. We did not feel safe nor like there was good value for our money.
Walter V.Systems down which delayed access and notification of arrival for 3 days . Unable to get to stuff as soon as wanted. Staff helpful but hands tied due to company rules. Tv broke in transit.
Some confusion with my storage reservation, but staff, particularly David, was very helpful
Thomas H.I can't think of a thing! I booked a trailer rental online. When I arrived, I was greeted and helped immediately. Your employee (I feel terrible that I don't know his name) directed us to our trailer, helped hook it up and made sure all connections were correct for taillights and directionals. Upon our return, an employee directed us where to pull over and he unhooked the trailer and thanked us for choosing you. âï¸âï¸âï¸âï¸âï¸
PAT D.Thank you for a stress-free experience! Your staff was very courteous, fast, and helpful.
Bonnie B.I always had a problem with the card to enter and exit. It mostly did not work so when I opened my unit the alarm would go off, and again when I locked it up. Very annoying. If the card is not working right you cannot get in after business hours or Sundays as the doors do not open automatically.
kathy n. | Overall ExperienceNothing.
Virginia W.truck was on E, had to put gas right after leaving location and returned it with gas in it, not requested refund than have charged for dolly and pads even though dolly was not requested and pads were not given. Person should walk customer to truck and inspect it before handing keys to customer.
Derek P.Not the locations fault but I tried calling to extend the time I had the truck for. For some reason the phone system was down all day.
Trevor C.The vehicle was as described and the employees I felt with were very nice and helpful! I would definitely use this location again for any future needs
Ronald R.Very good
HAROLD M.Excellent; no improvement needed.
Jason H.Can not thank you enough love your price and service thank you again
Donald B.Within 30 seconds of pulling into the drop-off stall, the associate was right there to assist in detaching the trailer and had me on my way in about 2 minutes. Very professional and quick.
Bradley D.I was assisted by David at the Abington location. He was totally professional and helpful in accommodating all of my needs. Thank you Dave!
Robert M. | First ImpressionsYour smaller motorcycle trailers are pretty much worthless when trailering larger motorcycles.
ROGER K.There is always a long wait to check in/out. There needs to be a second person at the desk.
Jonathan F.Truck condition was horrible. Wind noise from drivers door, passenger wiper falling off vehicle, terrible tire vibration on highway and front end suspension issues. Truck should be removed from service
Carl B.Speedometer was broken. Window crank was broken
Matthew C.Excellent WOMEN you have working for you👍😃
Janet B.May be more furniture pads required. Access to the container required 48 hour notice which is sometimes long. Especially when you need to access the container immediately to retrieve urgent documents etc..
PRAVEEN T.I was very impressed with the entire rental experience, especially the efficient rental return. I can't think of anything you could do to improve it.
Warren R.David was a great help.
Ronda C. | Overall ExperienceThe driver's door on the truck would not close properly and should not have been rented. They did not seem to care about that and did not offer a discount because of the issue.
Chad J.The Staff at this location are fantastic and extremely helpful. I will definitely rent from them again and recommend them to friends and family.
kinnon R.The self rental app kept crashing when I was picking up my rental and wasn't very user friendly and staff didn't seem to want to help fix the issue to help smooth the rental pick up process
Barry G.I have NEVER experienced a WORST CUSTOMER SERVICE experience in my entire life. I have been storing a small motorcycle for the past month at the Abington Uhaul Storage location. Today, when returning my motorcycle after a ride, as I have done at least 5+ times in the past month, myself and my 4 month pregnant Girlfriend were confronted extremely aggressively by a lady who said that she was the Manager of this Abington location. She had purple hair and little to no teeth. She would not give me her name because she knew she was TERRIBLY WRONG. She started off by saying "you have a couple bikes?" to which I responded "Yes I have one motorcycle?". She immediately raised her voice, and began to verbally attack me and my pregnant Girlfriend about storing a motorcycle, saying that "it was illegal, and that I needed to remove the motorcycle immediately, otherwise she was going to call the police and have me arrested". At this point, I asked if she was the Manager, to which she told me yes. I knew that she wasn't the GM, because his name is Dave Post and he was there when I rented to unit originally. After telling her I rented the unit from the GM, she then took back her statement and said she was the Assistant Manager. To put this into perspective, when I rented the unit originally, Dave Post - THE GM - was there during the process. I made it very clear that it was for personal storage which would include a motorcycle. There was no issue whatsoever from the GM and the team there that day. Uhaul allows motorcycle storage which I also confirmed with their Corporate team after this situation. Not only was this attack the rudest and most aggressive way to come at a customer, it was ALL FOR NOTHING!!!!! At this point, she continued to ask what unit was mine, so I proceeded to show her myself. I showed her that the motorcycle was stored (sit perfectly in the unit, clean, no issues, etc.) and there was nothing wrong with this. She continued to say that this was illegal, that I had to remove it immediately, and that she was going to call the police to have me arrested. At this point, I am fuming and told her to please get out of my face and that I would gladly remove all of my property and never rent here again. I requested her business card, to which she said I was NOT allowed in the office. I then asked for her name, to which she again would NOT provide it. She started to call another employee on a phone saying that she had a "terrible customer here" and "to keep his finger on the panic button" LOL. I then got in my car to transport items out of the storage unit (because frankly I DON'T WANT TO RENT FROM SOMEONE SO BLANTANTLY RUDE AND AGGRESSIVE), and as I was driving away she started screaming "5MPH, 5MPH, 5MPH" (I was going about 2MPH lol) and she was calling the other employee on the phone screaming "HIT THE PANIC BUTTON" (Can you believe this?!!!!). During this time, my PREGNANT GIRLFRIEND was standing next to the storage unit, in which the Assistant GM continue to attack her screaming she was going to have me arrested, the cops were on their way, the motorcycle storage was illegal, among several outwardly and extremely aggressive claims that were incorrect. This caused significant stress on my girlfriend which in turn can affect our unborn child - ALL FOR ABSOLUTELY NOTHING!!!!! I got my items and motorcycle out of that storage unit as fast as I could so she would leave us alone. I HIGHLY, HIGHLY SUGGEST NEVER USING THIS UHAUL LOCATION TO RENT ANYTHING!!! The outright worst customer service experience of my entire life. This lady verbally attacked me and my family with a claim that was PROVED INCORRECT BY THEIR CORPORATE OFFICE (filed complaint to their corporate team, and they were ABSOLUTELY ASTONISHED by how we were treated). The worst Uhaul location I have ever used in my life, and again the worst customer service I have ever dealt with. THEIR ASSISTANT GM NEEDS TO BE FIRED AND SHOULD NEVER HAVE A JOB IN CUSTOMER SERVICE FOR THE REST OF HER LIFE!!!!
GARRETT G. | Overall ExperienceThe whole experience could not have been better. They make it so easy
Cathy M.DATE OF INCIDENT - 04/15/2023 - I have NEVER experienced a WORST CUSTOMER SERVICE experience in my entire life. I have been storing a small motorcycle for the past month at the Abington Uhaul Storage location. Today, when returning my motorcycle after a ride, as I have done at least 5+ times in the past month, myself and my 4 month pregnant Girlfriend were confronted extremely aggressively by a lady who said that she was the Manager of this Abington location. She had purple hair and little to no teeth. She would not give me her name because she knew she was TERRIBLY WRONG. She started off by saying "you have a couple bikes?" to which I responded "Yes I have one motorcycle?". She immediately raised her voice, and began to verbally attack me and my pregnant Girlfriend about storing a motorcycle, saying that "it was illegal, and that I needed to remove the motorcycle immediately, otherwise she was going to call the police and have me arrested". At this point, I asked if she was the Manager, to which she told me yes. I knew that she wasn't the GM, because his name is Dave Post and he was there when I rented to unit originally. After telling her I rented the unit from the GM, she then took back her statement and said she was the Assistant Manager. To put this into perspective, when I rented the unit originally, Dave Post - THE GM - was there during the process. I made it very clear that it was for personal storage which would include a motorcycle. There was no issue whatsoever from the GM and the team there that day. Uhaul allows motorcycle storage which I also confirmed with their Corporate team after this situation. Not only was this attack the rudest and most aggressive way to come at a customer, it was ALL FOR NOTHING!!!!! At this point, she continued to ask what unit was mine, so I proceeded to show her myself. I showed her that the motorcycle was stored (sit perfectly in the unit, clean, no issues, etc.) and there was nothing wrong with this. She continued to say that this was illegal, that I had to remove it immediately, and that she was going to call the police to have me arrested. At this point, I am fuming and told her to please get out of my face and that I would gladly remove all of my property and never rent here again. I requested her business card, to which she said I was NOT allowed in the office. I then asked for her name, to which she again would NOT provide it. She started to call another employee on a phone saying that she had a "terrible customer here" and "to keep his finger on the panic button" LOL. I then got in my car to transport items out of the storage unit (because frankly I DON'T WANT TO RENT FROM SOMEONE SO BLANTANTLY RUDE AND AGGRESSIVE), and as I was driving away she started screaming "5MPH, 5MPH, 5MPH" (I was going about 2MPH lol) and she was calling the other employee on the phone screaming "HIT THE PANIC BUTTON" (Can you believe this?!!!!). During this time, my PREGNANT GIRLFRIEND was standing next to the storage unit, in which the Assistant GM continue to attack her screaming she was going to have me arrested, the cops were on their way, the motorcycle storage was illegal, among several outwardly and extremely aggressive claims that were incorrect. This caused significant stress on my girlfriend which in turn can affect our unborn child - ALL FOR ABSOLUTELY NOTHING!!!!! I got my items and motorcycle out of that storage unit as fast as I could so she would leave us alone. I HIGHLY, HIGHLY SUGGEST NEVER USING THIS UHAUL LOCATION TO RENT ANYTHING!!! The outright worst customer service experience of my entire life. This lady verbally attacked me and my family with a claim that was PROVED INCORRECT BY THEIR CORPORATE OFFICE (filed complaint to their corporate team, and they were ABSOLUTELY ASTONISHED by how we were treated). The worst Uhaul location I have ever used in my life, and again the worst customer service I have ever dealt with. THEIR ASSISTANT GM NEEDS TO BE FIRED AND SHOULD NEVER HAVE A JOB IN CUSTOMER SERVICE FOR THE REST OF HER LIFE!!!!
Garrett G.The manager David Post is the best manager you have in your company. But the staff at Indian River, SC is the worst. They held my pods (I did call them and ask them to deliver them) for 5 days do they could change me the extra 275.00 on the pods. Then they didn't pick up the pods on time.
Edward R.Everything was perfect up until closing out our unit. The lady yesterday afternoon was rude unprofessipnal and very condescending. The gentleman who ended up helping was extremely nice and helpful
Jenny M. | Overall ExperienceAlways rent uhaul from Abington ,GREAT SERVICES!
jack S.Everyone I spoke with was great, my entire storage stay there. Besides the man I spoke with to make sure my account got closed out properly. I wasn't on site for the move and he was not at all friendly. More annoyed with my call but other than him. Everyone else was great and the storage space was clean and well lit. Gracias
MONIQUE R. | Overall ExperienceThe only reason I wasn't satisfied with U-HAUL was because most of my items got ruined. So that's why I wouldn't refer my family or friends to rent from U-Haul.
Christina C. | Overall Experience¡Gracias!
Jessica P. | Online Move InVery friendly and accommodating. Also easy help on the website extending my move and securing another storage unit when needed. Gracias
JESSICA P. | First ImpressionsGreat experience! Thank you!
JESSICA P.The app didn't work but the people that work there were great
Bradley R.The return process is a little confusing with all the irrelevant parts of the check in and check out process.
Scott L.The staff was always friendly and helpful. Only one issue, tried to access unit after office was closed but well before access hours and couldn't get in. Called a couple of numbers posted but couldn't help me.
ANN M. | Overall ExperienceI wasn't sure the date of my billing so I came in and paid it. After paying for the unit I went to my locker and waited for somebody to come take the lock off which they never did then I came the next. Day with all my stuff and the lock was still on that after I paid the money plus $20 fee. Yeah if I pay all that with $20 fee some one should have taking off the right then? I really hope it's not on there tomorrow or i will be asking for a refund
JOSEPH K.the truck we were given the back was covered in oil and gas . we had to put down boxes so it wouldnt get on our furniture, the truck was given to us with the gas cap missing also .
MARGARET M.Awesome customer service as always!
GARRETT G.David was very helpful and the U-Box to storage unit move could not have gone smoother. U-Haul and David made a CA-Mass move super easy!
Kajetan M. | First ImpressionsWe paid for a dolly and cart. We did not receive both items. They couldn't even find the keys to the truck. So disappointed.
JASANAY M.Everything was perfect for
sherita r. | Overall ExperienceGreat customer service, clean location with many options available.
Michael L.Worst experience ever. Dealt with person who claimed to be the owner. First he played games with prescheduled appointment. Claimed his employee messed up on item, time and drop of time. Claimed he would have to search for trailer even though they had 4 in stock, not rented. Then claimed my vehicle was to light duty for attaching trailer. Then had to rent truck to pull trailer that was dirty and unsafe with large crack or slice in right front tire. I will never ever rent from these scumbags at that location.
Sam B.Friendly and helpful staff answered questions cheerfully.
John L. | Online Move InAfter calling 24 hours in advance to gain access to my pod it was not ready at the time of our arrival. It was however recovered an hour later. At this point my entire day behind by an hour. Having only one qualified forklift operator at this location that didn't arrive until noon also made the day fall behind. I would not recommend this location due to the lack of effort put forth by the younger employees.
William F.Get more help, took 1 truck all the braintree to my pick up location. The truck started running bad, i called the location i rented from. They told me to bring back to swap, that was a hour of waiting. The next truck was on dead empty and had a starter. The 3 rd truck was a peach, wasted 3 hrs of my moving day from the start. I was not offered any discount for my loss time.i have rented mostly from this location.
Albert B.Excellent A+
Lynne R.The employee who gave me my paperwork and truck, was great. Had the cars being rented running and kept warm. Cabin was immaculate. Great employee, take care of him
Benjamin H.My negative rating is a reflection of my opinion of U-Haul as a company, not necessarily the employees at this particular facility, although I question the ability of some of them to follow simple procedures. In July 2022 I went into the office to make the final payment for my unit and to notify staff that I was emptying the unit and canceling the rental. Over the last several months I've received countless voicemail messages, emails and physical mailings notifying me that I'm delinquent on rental payments and the contents of the unit will be auctioned off. These correspondences have continued even after a fall was made to clear this up, which I was assured had happened. I wish I could see the looks on the faces of those auctioning off the "contents" of this unit, as all it contains is empty space. If this situation ever comes up as a black mark on my credit report, you can be assured that I will take legal action against U-Haul. I would suggest that you get better control of your employees and train them better so that you don't end up auctioning off more empty units.
jeff b. | Overall ExperienceOne of the staff hangs off on me. By asking explanation to which I was charged extra, and I called several times they refuse to pick up the phone when they finally pick up and they hanging it off again. I was not mean to them or uses slang to them. That a a bad experience thanks.
Marie G. | Overall ExperienceBroken rear door, unable to use the truck
Matthew W.I accidentally rented the wrong trailer. The staff that helped me went above and beyond to make sure I was all set and got what I needed. I will definitely come back to the Abington store whenever I'm in need of a rental
Brian C.We had more than enough furniture pads and the boxes were more spacious than they look. Both the delivery and pickup drivers were on time and a pleasure to work with. We were always notified when a driver was on the way. It was a great experience at a fantastic price. U-Haul not only saved us a bundle but made the whole process less stressful than it would have been. I also wanted to note that, unlike other similar companies, we weren't badgered with constant sales calls and emails. Thank you!!
john Z.everything went well- we were greeted and was on our way promptly. rep explained the rental procedure to us: cost, mileage, return, etc. I would use U_HAUL again in the future.
Rafael R.Nothing everything was great
Meghan M.everything went well the young man was so helpfull I just wanted to hug him and take him home with me. Love your Customer Steve!
Steven M.Satisfied with the storage bin. However I came back on Sunday to see if I could use a dolly for the day to carryout boxes which were quite heavy from my apt to my car but the carriage I was using broke and I wanted to see if I could borrow a dolly for the day and would pay for it the next day when I returned it. I even offered to give them a check as a hold but they said they couldn't help me out even though I am female doing this entire move on my own. Was somewhat disappointed as they are getting a monthly payment for the time that I have the unit.
Patricia P. | First ImpressionsGood natured folk and got me in and out quickly.
Stephen S.No one ever called me back about toll payment. The young man I spoke to on Saturday didn't know how the toll payment worked since I didn't have a transponder and I went through several EZ Pass tolls in New Hampshire and Maine. Could you pls let me know?
Lisa S.Superb! I've been to dozens of uhaul locations and have never been in and out so quickly and it was spectacular. The older gentleman with a slight accent hats off to you sir
FERNANDO M.Great!!!
Alexandro B.Staff was friendly and efficient.
Ernest W.The person at the desk was very helpful and nice. The unit i rented was not what I thought I was getting. Didn't see til I paid and went to look. It is ADA I wanted regular 5x10. He did offer to upgrade me but I didn't need bigger unit.
ANN M. | First ImpressionsVery well run! Very clean! The best one I've ever rented
DANIEL D. | Overall Experienceno elevator or 2 wheelers !!! Impossible to get property up or down to the unit! Promised the fee would not increase but it did 2x
Dianne C. | Overall ExperienceDavid was friendly knowledgeable and helpful.
ANN M. | Overall ExperienceVery good. You tried to raise my monthly rate 3x when I had a contract, that wasn't good.
cort s. | Overall ExperienceGreat service and very clean units thanks.......
thomas m. | First ImpressionsDavid was very helpful and friendly.
ANN M. | First ImpressionsEverything was good except my monthly rate seemed to go up in price every few months so not too happy about that
Shawn D. | First ImpressionsWe had a great experience with Uhaul in Abington! The facility was always clean and bright. The carts provided were super helpful. The staff was always willing to help with any issues with billing or the unit. I would definitely recommend them!
Jessica C. | Overall ExperienceDavid was friendly and knowledgeable and it was an easy transaction
Dana M. | First ImpressionsI was disappointed in the fact that I reserved a 5x10x10 and when I got there they told me that there was none available. Not sure why you offer to reserve storage units and then you give them to someone else that doesn't have one. I ended up with a 5x4x7 which is smaller.
Cynthia T. | First ImpressionsStaff and Mr Post were courteous and helpful. It was a nice to greeted with upbeat employees. Definitely will use this facility again. Transactions are smooth and the property is spotless. Thank you Dave and staff
Deborah S. | Overall ExperienceGreat job 👍 thank you 😊 bb
RONALD W. | Overall ExperienceThrew out the last 23 years the Abington Uhaul facility regardless of changes in life! Moving and storage has been a landing home always. When I arrive I'm always assured me and my belongings will make it threw.
John M. | Overall ExperienceFor the most part staff were friendly and helpful. But there was a particular day where a staff member (fm) was very condescending and rude for no reason.
Indira M. | Overall ExperienceThe facility was always clean and well lit and I always felt safe there. The person who helped me clean out my unit yesterday, TWICE said to me how nice the facility was.
Edward B. | Overall ExperienceI would use them again and highly recommend them.
Alexander Z. | Overall ExperienceThere were no elevators and my unit is on the second floor. This was not communicates to me, and there were signs in the building stating there were elevators. But there was nothing. And we were storing a deceased relative's belongings which included a very heavy couch and mechanical beds. The man who was working was quite rude, too.
Katherine C. | Online Move InGreat service. My only complaint was I moved out 2 days after prepaying for month, and when I called they said I still had to pay for the entire month.
Doreen D. | Overall ExperienceMolly was absolutely amazing, and made the experience easy and stress free!
Emma P. | First ImpressionsThe staff was great and explained everything to me
Joseph D. | First ImpressionsThe staff was so nice I am so grateful they were patient and understood my needs and they gave me the best option and they made me feel so comfortable. The staff at the front desk all three were courteous and professional and they showed me so much love I will be a customer for life.
Derek G. | First ImpressionsGreat Help. Customer service was Great. Thank you
RONALD W. | First ImpressionsThis is not a complaint for the Abington location, but more for the U-Haul process. Why allow people to make a storage reservation when it doesn't guarantee anything. The employees at U-Haul helped me solve the issue, but U-Hauls website and customer service made me believe I had secured a storage unit. It did not even mention in the email that it's was just a request and not a guaranteed spot. That's unacceptable
Hannah C. | First ImpressionsWe especially appreciated how clean it was and dry.. no humidity or odors present.
joan D. | Overall ExperienceEveryone there was so friendly and helpful. Facility was very clean
Mary Y. | Overall ExperienceSuper staff very courtesy Restroom Super clean
james p. | Overall ExperienceI had to put gas in the truck when i picked it up. Was a bit inconvenient having to make an extra stop in the beggining of my the trip from your lot.
TAMARA S. | Overall ExperienceThe guys working were nice and chill.
Autumn C. | First ImpressionsPaul was amazing! He was professional, knowledgeable and beyond kind as our situation for a storage unit was a dire need. Compassion for our time of difficultly made the experience outstanding.
Tammy L. | First ImpressionsPaul from the Abington store was AMAZING. He was so unbelievably amazing and made our move process go smooth by staying in contact with us and making arrangements for storage unit availability. I strongly recommend using UHAUL in Abington
PATRICIA G. | First ImpressionsExtremely helpful staff! Thank you!
Karen m. | First ImpressionsThe access cards were troublesome & the double check in & check out was confusing & at Times trying to find help wasn't easy
James K. | Overall ExperienceYou would not help me get into my unit 5 months ago but you will cut the lock to sell my stuff
Charlotte L. | Overall ExperienceI only wish you had a facility near where we moved. We would definitely continue to use U-haul storage if it was available in Plymouth, Ma. Your prices are reasonable compare to competitors but your amenities far exceed them.
Joyce H. | Overall ExperienceI was very disappointed that I did not receive a pro-rated refund for the days that I had already paid for when I cancelled my account.
ORIANNE G. | Overall ExperienceI been a client for many years and never had a problem with renting storage-trucks. Staff is friendly and helpful. I will recommend U-Haul 100%.
doris V. | Overall ExperienceThanks for everything
Nadia F. | First ImpressionsMy 11/25/21 move in experience was excellent! My attempted 11/24 experience was extremely frustrating! When I got to the unit I had previously reserved there was still a lock on it. Then I was told there were no other units that size; yet, that same night I was able to reserve a unit online and go in the next day and complete the move in process.
Sharon P. | First Impressions¡Gracias!
Melice B. | First ImpressionsAll three of the employees including the manager went above and beyond to help me find the perfect size unit I needed. They all were very nice and professional..
Kimberly L. | First ImpressionsNot enough fground level units and no elevators makes storage in upper units much more difficult. Climate control is essential for winter storage here so options are few.
James M. | First ImpressionsI was told to remove my property without being contacted. I was never called and never emailed. I had the number changed in the system twice and was still told the number was the same. It was inconvenient for me since I live in another state and had to figure it out and cost me a lot out of pocket to move.
Sara B. | Overall ExperienceThe facility has storage options that involve the customer climbing a ladder for access this is silly, unsafe and not clearly explained in the website. The staff was very helpful but extremely slow to the point of annoyance. This was after I had pre registered online to save time. Staff advised me to get a certain type of lock but then did not have any in stock for purchase I had to buy a lesser lock and hope my things are safe. This experience led me to think the staff is poorly trained which is sad because training your staff is the easiest thing to do to avoid a bad customer experience
AMY W. | First ImpressionsBarbara did an excellent job today as well as the trainees Amber working to provide excellent service,as well as all the employees at your store,thank you for a great experience.
JOHN R. | Overall ExperienceAlways a problem paying monthly charges.
john r. | Overall ExperienceManagement is very unprofessional.
john d. | Overall Experience