Comentarios del cliente para U-Haul Moving & Storage of Abington

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Abington

Grado total:

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rudy M.
Grado:

the service gentleman was very nice and helpful. I needed a few tools to move and was able to purchase them from u-haul. i will continue to rent from the abington location.

Lucy W.
Grado:

El cliente no dejó un comentario.

Roberta M. | Overall Experience |
Grado:

I greatly appreciate that I was always pleasantly and kindly helped by all staff. Leadership models a great attitude and I always felt safe. As an elderly woman, I was assisted with items to my car to save me time, etc. The units I rented were near loading area and had ne stairs. As I need, where elevators are limited. I have told several family and friends that your packing products and boxes are the BEST for many uses besides, obviously, moving or storage. U,haul and its commitment to moving g needs has made my challenging and potentially emotional season of selling and buying and relocating for a late in life big move a MUCH more enjoyable period. With gratitude, I applaud you all!

chris M.
Grado:

El cliente no dejó un comentario.

Kristen Z.
Grado:

They charged me double for Avery thing and for a two day rental when I had the truck from 11:19 to 2:45 had to file a claim for a refund.... horrible

Toby A.
Grado:

The vehicle was not ready upon my scheduled arrival as instructed when reservation was made 36 hours prior to pickup, waited 35 minutes for people to move things around the lot to get my equipment ready. It was less than a satisfying contractual experience.

Jonathan K.
Grado:

Ensure a better return policy so that customers get their trucks checked in properly to avoid issues moving forward/a more streamlined return of money placed on hold

Joe D.
Grado:

Again only use the trailer for 2 days they give you five on the one-way rental would rather pay for only the two days I used it I think that would be fair

LISA M.
Grado:

One of your employees saying he had the virus in February very unprofessional I don’t remember his name in Abington location

Stuart P.
Grado:

Did not disclose the extra fees when I had called about the cost. Owner/manager was far from friendly, not customer friendly to say the least. I'll never go here again

Jeffrey R.
Grado:

El cliente no dejó un comentario.

Noemi B.
Grado:

El cliente no dejó un comentario.

Eric P.
Grado:

The van was covered with snow and ice. I asked for a scraper or brush and they told me they don’t have one. No frills for the rental...... no basics.

stephen C.
Grado:

I had a very basic van rental and was in and out in no time. Very efficient, no bs, friendly enough and the facility is impressive. I will definitely be coming here for future rentals and will recommend it.

jared C.
Grado:

El cliente no dejó un comentario.

Joel G.
Grado:

El cliente no dejó un comentario.

Jeffrey B.
Grado:

Great staff who are always ready to help. Can't beat them for price and customer service. Repeat customer.

Jonathan S.
Grado:

I give the best rating because surveys are weapons for shit head customers. Hopefully this balances something out for the manager. That said, open on time that's retail 101. Also, why do I pay more for a truck that I HAVE to bring back somewhere less convenient? $125 for a $39.95 truck just because you dont want it back on the same lot is robbery.

Judith A. | Overall Experience |
Grado:

Everything went great. The staff is very helpful and very good mannered, always right there offering best advice and help.

Philip P.
Grado:

El cliente no dejó un comentario.

Erin H.
Grado:

El cliente no dejó un comentario.

Joseph D.
Grado:

El cliente no dejó un comentario.

Jennifer S.
Grado:

I was very offended once by a young man with his profanity and unprofessionalism. Secondly I felt the manager, Joe stereotyped me and my help. He made a comment and gesture that highly inappropriate. I only got the truck ..because I was in a pinch but I took my stored business to another company. I promise to never this company.

Michael E.
Grado:

We requested an appliance dolly and did not receive one

altamiro B.
Grado:

El cliente no dejó un comentario.

Joanne C.
Grado:

El cliente no dejó un comentario.

Andrew D. | Overall Experience |
Grado:

El cliente no dejó un comentario.

Richard C.
Grado:

El cliente no dejó un comentario.

Richard Z.
Grado:

El cliente no dejó un comentario.

Thomas K.
Grado:

Fine Just As They Are. Great Experience Would Definitely Recommend and Use In The Future. ????

David R.
Grado:

El cliente no dejó un comentario.

eathin S.
Grado:

Passenger sun visor was broken but otherwise everything was great. Wish it was a bit cheaper though

Richard G.
Grado:

El cliente no dejó un comentario.

Michael J.
Grado:

Nothing comes to mind, I've always found my experiences to be positive with this U-Haul location.

joseph L.
Grado:

El cliente no dejó un comentario.

David D.
Grado:

Newer trucks Would be better but I was told they are phasing out this size truck so that’s probably why. Otherwise it was a great experience!

Matthew P.
Grado:

El cliente no dejó un comentario.

Nicholas E.
Grado:

Employee insisted on hooking up car transport trailer to my truck. I pointed out that my tri ball hitch was on 1-7/8” and that trailer neck said 2” ball and she said its fine it works on both . I left with trailer and went to load up car. The trailer popped off the hitch ball and slammed into my truck tail gate. Deep scratch and dent. I swapped the ball to a 2” and reattached the trailer. It loaded this time fine. Incompetent employees should not be insisting on connecting trailers. I am wondering what my recourse is here.

Brenda V.
Grado:

El cliente no dejó un comentario.

Edward H.
Grado:

Excellent service at the counter.

alex c. | Overall Experience |
Grado:

They were good

Caroline L.
Grado:

El cliente no dejó un comentario.

Paul M.
Grado:

El cliente no dejó un comentario.

Glenn H.
Grado:

The Abington staff was friendly and very prompt, good folks to deal with

Kevin C.
Grado:

Manager was very attentive and had a casual but professional attitude. I will definitely this location recommend to people.

Robert R.
Grado:

Nothing. JD is a real pro when it comes to taking care of customers. His manner and attitude are a breath of fresh air. He registered me both times I rented from this facility during my recent move and was exceptional.

Geoff A.
Grado:

When one representative calls to tell you that there are no trucks of the size you need at one location and promises you an extra day of usage if you pick it up at a new location, maybe recommend that that representative tell those people at the other location. Also, it would be extremely helpful if, when reserving online, the full gambit of what I bought (like furniture covers) were included with my truck instead of just the dollies. Oh, and the $59 SafeTrip insurance should be $59 regardless of whether it was done online or in store. I got charged an extra $20 or so for the coverage instead of what it was advertised online.

Nilson F.
Grado:

El cliente no dejó un comentario.

Robert G.
Grado:

Check the tire pressure before renting anything. Improve the latch mechanism on the roll up rear door of the RV trailer

Ryan M.
Grado:

Checking back in the was a hastle, no one was at the outside check in. I went in though and the person at the desk was helpful. Also there is a side exit that could use a sign saying it’s locked. Dozens of people try to enter that

nabil S.
Grado:

JD is very friendly

Joao S.
Grado:

Check their information as someone has falsified info to gain a u haul rental in my name

Francis Q.
Grado:

I have rented trucks from this location several times and each time has been a pleasant experience. The trucks are good, newer, clean and I have had no problems. The people who work there are always pleasant and helpful. I would highly recommend U-Haul in general and definitely I would recommend this location.

Mark D.
Grado:

El cliente no dejó un comentario.

Toni M.
Grado:

El cliente no dejó un comentario.

Peter D.
Grado:

I first got great service support from U-Haul Hanover, Massachusetts, where I initiated my rental. U-Haul Abington, Massacusetts, where I picked up the trailer continued this excellent experience.

Derrick W. | Overall Experience |
Grado:

The staff was great an extremely helpful!

Dave C. | First Impressions |
Grado:

JD handled my transaction , he was excellent in all regards and very friendly, I think he was the manager but I’m not sure. Thank you Sir !

Dave C.
Grado:

JD was excellent to deal with very knowledgeable and friendly

Danielle L.
Grado:

El cliente no dejó un comentario.

James B.
Grado:

The gentleman who helped me was excellent. Thank you.

Thomas M.
Grado:

El cliente no dejó un comentario.

mark s. | Overall Experience |
Grado:

Clean Facility and staff was very helpful especially JD .

John H.
Grado:

J D Lee was very kind and friendly. He's a great person working with your team.

Edilon R.
Grado:

Only complain I would have is the truck leads o. The rainy day

Chandra A.
Grado:

El cliente no dejó un comentario.

Samantha B.
Grado:

El cliente no dejó un comentario.

thomas E.
Grado:

I get a good clean truck just what I needs and I will recommend and probably use them again

Jean M.
Grado:

El cliente no dejó un comentario.

Michael O.
Grado:

El cliente no dejó un comentario.

Brian M.
Grado:

Very happy with service no need of improvement s very impressed with the service professional at all times

Susan C.
Grado:

Only one person working. He was great but need more staff.

rich D.
Grado:

El cliente no dejó un comentario.

Eileen C.
Grado:

The man at the counter was so helpful, friendly and professional. He also checked me in the following day and was just great.

adrienne R.
Grado:

El cliente no dejó un comentario.

FRANCISCO M.
Grado:

El cliente no dejó un comentario.

Justin K.
Grado:

El cliente no dejó un comentario.

Bruce M.
Grado:

Third time using U-BOX shipping with excellent results. Both Abington MA and Fullerton CA locations are outstanding.

James K.
Grado:

El cliente no dejó un comentario.

JEFFREY L.
Grado:

El cliente no dejó un comentario.

Jaycee C.
Grado:

El cliente no dejó un comentario.

danny S.
Grado:

These guys are the best...

Alene M. | Overall Experience |
Grado:

Thank you for your clean and excellent service. Very satisfied.

Conchita M.
Grado:

El cliente no dejó un comentario.

Joe S.
Grado:

El cliente no dejó un comentario.

Jeffreye B.
Grado:

My second visit there and it too was outstanding. The gentleman checking me in was tremendous. On both visits the customer service was like something from the old days -cheerful, friendly, just great. It's hard to find a businesses like that anymore.

Jennifer G. | Overall Experience |
Grado:

Wonderful manager and staff, clean and secure facility. What more can you ask for? I would definitely recommend this location to anyone needing storage space.

Julie D.
Grado:

Can they please not use Armor All on the floor mats area. The windows really needed to be cleaned.

Chamandre F.
Grado:

El cliente no dejó un comentario.

Conchita M.
Grado:

El cliente no dejó un comentario.

Christopher D.
Grado:

We ordered a 26’ u-haul on 11/7 for this morning at 6am. When I arrived at the Weymouth bridge street facility at approx 7am to pick up my ordered vehicle using my phone as outlined in the instructions it said that my reservation that I had made over two weeks ago was expired. There is nothing outlined in my confirmation emails about showing up at exactly 6am however that isnt even an issue due to the following. I called customer service who was unable to help me due to the ‘expired’ reservation. We then had to wait two hours for the store to open at 9am. We were told by Matthew Lee the employee on duty that this truck was ‘down’ and unavailable. Also that the facility knew this truck was inoperable YESTERDAY. We received no notifications via phone or email, and no preparations were made by U-Haul to make any changes. So here we are at 930am with no truck and behind schedule. We then had to drive to Abington to pick up a SMALLER U-haul which did not fit all of our intended items to move. May I also mention this is our ONLY day we are available to move which is why we ordered this on 11/7. Now during inclement weather we were required to make extra trips and store another couch somewhere different because it couldn’t fit in the smaller truck and we were told there were no other options. Today was an absolute nightmare. The stress of moving is enough but to be met with these surprises was completely unprofessional especially when the facility already knew in advance that this vehicle would not be available. We did not get home to start moving until 1030am, with four people waiting for us since 8am to help move. On top of that, we were told we would be given a 50 dollar ‘guarantee’ for the reservation then when we got to the Abington store they said Weymouth should have done that not them (which I do not think is adequate compensation) To say we are furious with this ordeal is an understatement. It was incredibly inconvenient. I strongly believe we are entitled to compensation for this transaction based on the lack of coordination and oversight with our order. We received a 50 dollar refund which I don’t think is adequate enough compensation based on the above mentioned incidents.

William H.
Grado:

El cliente no dejó un comentario.

Susan C.
Grado:

I was very surprised when I read the final bill and there was a $20.00 fee for after hours drop off. We asked about after hours drop off and were told just put the key in the box. Nothing about $20. 00 in the contract. He should of told us this.

Mark T.
Grado:

Excellent customer service all around

Brian M.
Grado:

Cleanist and best uhaul operation around very Happy with service plus I store my boat there witch I'm very grateful for your services V/ R Brain R Muello

chris A.
Grado:

JD and Hector are true professionals. Best UHaul dealer in the state. I wouldn't go anywhere else as I'm treated with respect and prompt service each and every time I step in there. Great people you have working there. Very impressive place. Kudos to you.

Sean A.
Grado:

Nicest staff and manager in this store! I like the way the 10 foot trucks drive too.

Nicolas D.
Grado:

My review isn’t related to the exact location but overall booking experience. I will never work with U-Haul again. Getting bumped to another location 15 minutes prior to my reservation is not acceptable in my opinion. I still can not get anyone to answer my call or return my call to discuss this inconvenience.

Kimberly R.
Grado:

El cliente no dejó un comentario.

Joshua M.
Grado:

El cliente no dejó un comentario.

Mark S.
Grado:

Cleanest UHaul I have ever been it .Staff was professional and friendly . Rental van and storage clean and new .

Gary B.
Grado:

Staff here is great....friendly, efficient each time I have rented from here.

Mark B.
Grado:

You cant even get in touch with this uhaul place dont use it!

BRIAN M.
Grado:

Best uhaul and the cleanest in New England

Roger H.
Grado:

El cliente no dejó un comentario.

Ginger S.
Grado:

Both representatives that assisted me in my rental needs were the best representatives of your organization that I have ever met. I have been renting your trucks in the past 30 years, Bridgewater location and employees are the best in the U.S.A. Thank you for great service, I am looking forward to rent soon.

RICH K.
Grado:

Great staff, VERY clean facility! They helped us with a lockout issue.Shady was great!

Richard K.
Grado:

Great staff, especially Shady

Richard K.
Grado:

Staff was great. Shady was personable!

lorette m. | First Impressions |
Grado:

Storage are a little pricey but its convenient and large enough . Also the drive up to your storage was a plus made it easy for us to unload the truck. Customer service is good as well.

Eileen S. | Overall Experience |
Grado:

Everyone was helpful.

robert d. | First Impressions |
Grado:

Very easy operation, nice people

Michael R. | Overall Experience |
Grado:

Very clean & customer service was excellent. Would def recommend.

Michael R. | First Impressions |
Grado:

fantastic experience, from the help at the desk to the cleanliness and ease of storage facility to drop off of truck

Michael P. | Overall Experience |
Grado:

This is one of the best run and professional storage facilities I have ever worked with. I can not recommend this place enough.

Kevin L. | Overall Experience |
Grado:

Very accomodating

Eugena S. | Overall Experience |
Grado:

No complaints, excellent staff. The only reason I switched facilities was the cost of the unit.

Christine J. | First Impressions |
Grado:

The staff at U-Haul in Abington are fantastic. They are very pleasant to deal with and are very helpful. The store and storage area are very clean.

JOHN I. | Overall Experience |
Grado:

I had an excellent experience storing my rv here. The facility as well as staff were always helpful. I may have gotten rid of my rv but do and will continue renting the trucks from here. Thank you

Doris T. | First Impressions |
Grado:

Friendly and knowledgeable

Julie G. | First Impressions |
Grado:

Jd was amazing. Super helpful answered all my questions

Jennifer G. | First Impressions |
Grado:

Great service from manager Shady and the woman cleaning out the truck. Front desk service could use improvement. A large, well-lit, clean facility. My stuff feels safe and secure and in good hands.

richard l. | Overall Experience |
Grado:

I needed a storage unit for nearly 2 years, very easy experience. Loading dock area was always available, covered area for rainy days. Thanks to the Abington crew for a job well done.

Liana B. | First Impressions |
Grado:

Easy breezy experience to rent and return a vehicle. Upon returning the van I decided to rent a storage unit and moved in the same day. The gentleman with the beard was very helpful.

Stephen S. | First Impressions |
Grado:

JD and Megan are AWESOME!!!!!

Mark L. | First Impressions |
Grado:

Always friendly and an awesome experience with the people from 872!!!

EVAN P. | Overall Experience |
Grado:

All in all my experience at the facility was great. Everyone was very helpful. It would be great if you could set up a system for first right of refusal as stalls become available for current rente

Laura H. | First Impressions |
Grado:

Very friendly, helpful and knowledgeable... I had called multiple times with “dumb questions” before I arrived and I was still made to feel very comfortable. Great service and would highly recommend.

Michael D. | Overall Experience |
Grado:

Yes you have a well setup clean facility. Your staff has always been professional and extremely nice. I cannot recall the young lady that assisted me last evening. She was great !!

Joseph W. | Overall Experience |
Grado:

The staff there are awesome

james c. | First Impressions |
Grado:

I would recommend U-Haul to anyone in transition of moving,and needed to store some things in that process. 👍👍👍

ronald s. | Overall Experience |
Grado:

Couldn't ask for better.

Krystal P. | First Impressions |
Grado:

JD was super awesome!

Mark L. | Overall Experience |
Grado:

Highly recommend!!! Awesome staff!!!

lance s. | Overall Experience |
Grado:

We are very happy with the facility.

Tim C. | First Impressions |
Grado:

Great professional service

Scott F. | Overall Experience |
Grado:

Staff was great to work with friendly and helpful, would go back any time

jamie k. | First Impressions |
Grado:

Great Customer Service, very fast, friendly and convenient

sharon b. | First Impressions |
Grado:

J D helped me select a unit answered a lot of questions. He treated me like family. It was very appreciated. My experience was wonderful

ronald s. | First Impressions |
Grado:

Customer service man Jonathan, was very professional, and attentive.

Alishia E. | First Impressions |
Grado:

None

Donna S. | First Impressions |
Grado:

The gentleman who helped us was very helpful with setting up the truck and storage unit. Showed us how everything worked. If I need another truck to rent I will definitely return to this location.

luiz p. | First Impressions |
Grado:

Great, friendly and professional service. I m so happy I feel all my belongs are kept safe for a reasonable affordable price.

John E. | Overall Experience |
Grado:

Great facility.

Katie G. | Overall Experience |
Grado:

I had a wonderful experience there, thru moving several different storage units, truck rentals, and working with multiple members of the staff. This is the best Uhaul facility I have worked with.

elizabeth S. | First Impressions |
Grado:

Excellent communication & helpful friendly service

John E. | First Impressions |
Grado:

Should have a military discount.

Greg K. | Overall Experience |
Grado:

Great place to go for storage the peaple that work there are pleasant and make things easy to get done

Annemarie K. | Reservación |
Grado:

Jonathan was amazing.

Michael W. | Overall Experience |
Grado:

I would highly recommend using this Uhaul facility to store your household items. Rental prices seemed much less than other places. Very convenient access to my storage unit.

Robin Q. | Reservación |
Grado:

I could not have asked for a better experience. The young lady (blonde) Got a cart filled it with everything that I needed as I was on crutches. Help me load the car. I even got a storage unit !

Edward D. | Reservación |
Grado:

Very helpfui

Za T. | Overall Experience |
Grado:

Great service!!!

Frantz M. | Overall Experience |
Grado:

that was an excellent service and will recommanded U Hall to my friends thanks!!!!

Reed S. | Overall Experience |
Grado:

Incredibly friendly, helpful and accommodating staff!!!!!!!

janice n. | Overall Experience |
Grado:

Abington had a problem with the computer system. So when the computer system is down they have no way to enter unit or verify rental. threatened to call police--so I canceled 3 month rental

Martin R. | Overall Experience |
Grado:

called for time to gain access to Ubox. When arrived not located or pulled. Arranged to have trailer for ubox next day. Arrived, not on trailer another wait time. Ubox put on backwards, couldn’t ope

john c. | Overall Experience |
Grado:

rented a ubox, brought on time, picked it up early when i requested it. and in pouring rain, so my experience was great. ty

MARK L. | Overall Experience |
Grado:

I rented U-boxes for 3 mo. The delivery & pickup at the end of the paid month.was on time,the boxes were clean & worked well. I am still being charged & cannot get anyone on the phone. Not good!

Kevin C. | Reservación |
Grado:

Staff complained about taking the trailer off the truck

Katie G. | Overall Experience |
Grado:

Great staff

Kevin C. | Reservación |
Grado:

Staff complained about disconnecting auto transport trailer . Said customers are supposed to take it off the truck

William B. | Reservación |
Grado:

Place is very secure and clean and Roy and his moving crew were excellent,I highly recommend them

Patrick O. | Overall Experience |
Grado:

Very disappointed with service, being billed for things, pick up and delivery was wereblate, miscommunication.

Dianne M. | Overall Experience |
Grado:

I used U boxes. The service was excellent.

Paul W. | Overall Experience |
Grado:

I didn’t go to the facility. On the phone the lady carefully discussed Appropriate size, cost and schedlue. I was satisfied with me whole experience.

Ben G. | Reservación |
Grado:

Drove 40 min with my RV to get a spot which it can’t fit in.

Bruce B. | Overall Experience |
Grado:

Alarm went off alot

Richard C. | Overall Experience |
Grado:

none at this time

Celest H. | Overall Experience |
Grado:

Everyone at UHaul Hyannis was very helpful and courteous. A special shout out to Hector of Abington UHaul. Hector went above and beyond with his UBox program. Saved $1000's in moving expenses. 👍😊

Arthur A. | Overall Experience |
Grado:

Staffs are very helpful and coorparative and facility very clean and secured.

Jenna W. | Overall Experience |
Grado:

The Abington UHAUL was an unbelievable customer experience. I had delays with moving and they were flexible and every single employee was beyond helpful. I would use again and recommend to everyone.

marguerite g. | Overall Experience |
Grado:

Great storage facility Would recommend to friends/family. The only downside was no elevator to 2nd fl but since we rented a 1st fl unit we were fine, but if a 1st fl unit wasn’t available elsewhere.

Sean D. | Overall Experience |
Grado:

Thought it was a bit pricey but that is the only negative. I recommend Abington uhaul.

james a. | Overall Experience |
Grado:

No comment.

No reviews have been submitted for this location.

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