Comentarios del cliente para U-Haul Moving & Storage of Abington

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Abington

Grado total:

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Paul F. en

Grado:

Whenever I drop off after hours, the button on the mobile app to locate my truck via GPS has never worked. It's really annoying.

BRIAN M. en

Grado:

Everything was great ! Could not have been better. Thanks ‘

Jill P. en

Grado:

Employees were helpful every step of the way. Lots of communication. End to end your staff made a stressful move as pleasant as possible. This was the easy part! Thank you!!

Eileen S. en

Grado:

Everyone was helpful.

Connor B. en

Grado:

El cliente no dejó un comentario.

Christopher E. en

Grado:

break pedal and accelerator pedal are same height and too close together, took a while to get used to, sort of dangerous..side mirrors do not "see" merging roads

Danielle R. en

Grado:

Staff didn’t seem educated. Pick up time changed twice from original booking so we had to go with a smaller vehicle. Luckily, there was s truck a sky when we picked to. Drop off was great!!!

robert d. en

Grado:

Very easy operation, nice people

Hannah M. en

Grado:

I didn't actually end up dealing much with Abington - I booked a u-box online far in advance of my move and was assigned to that location, not by choice, but by whatever logic U-haul applies to online bookings. The day before the box was scheduled to be delivered to me, they called to say that they couldn't deliver it because my street was too narrow for their truck, and I would have to make other arrangements. After some time on hold and being transferred to some other U-haul call center, they were able to switch my reservation to the Hyannis location (which is honestly where it should have been in the first place), and those folks were very helpful and understanding. Luckily I did get my box on time, but honestly, if you can't make a delivery you should give your customers more than a single day of advance warning. Moving is stressful enough as it is.

John H. en

Grado:

El cliente no dejó un comentario.

Richard B. en

Grado:

Whoever (man) was working at 10:30am on August 20th should be fired. I received a call that they needed to change me reservation from 24hrs to 6 hours. When I asked to speak with the manager, I was told he wouldn’t be available until 4pm so I said I would wait. At that time I was told I either needed to update my reservation to 6hrs or cancel, I asked him not to change my reservation until I spoke to the manager. He agreed; however, when I logged in to prepare for my call with the manager - my reservation had been canceled. After many hours on the phone I was able to get my reservation back and confirmed it for the 24hr rental I had chosen. I heard multiple times while on the phone that the people I was speaking to had nothing to do with the online registration system. I understand they personally were not responsible for it; however, they kept telling me it was often wrong and that I should have called. I find it very frustrating that the people on the phone and the online system seem to work independently, this is one company. The entire reason I chose the Abington location was because they had 24hr rentals listed and even stated it was a guaranteed rental. This option should not be listed on the website if it doesn’t actually exist. Moving is an incredibly stressful time and this experience made it even worse.

Shain R. en

Grado:

El cliente no dejó un comentario.

Michael R. en

Grado:

Very clean & customer service was excellent. Would def recommend.

meredith B. en

Grado:

The customer service at Abington location was great, BUT, the customer service on the phone for UHaul was horrendous. The first truck broke down and road repair service was unacceptable, they were incompetent, rude and passed the buck, no one would take care of the problem. I would never recommend UHaul because of this. In fact, if the manager and employees at the Abington location were not as helpful as they were ( and they went above and beyond), I would seriously have disputed the charges on my credit card. We ended up getting a larger truck, which worked out fine, but the employees that work on the road assistance dept were the worst I have ever dealt with. We had to be in Somerville by a certain time, and they could have cared less, and were snippy about it. As I have stated,, the manager and employees at the Abington location were friendly, accommodating, and we were able to get to Somerville MA. 5 Stars to Abington location, negative numbers for the rest of UHaul!

Scott L. en

Grado:

Said they were supposed to call. But we couldn’t have truck for the time rented..was very strange

Stephen P. en

Grado:

El cliente no dejó un comentario.

BRIAN M. en

Grado:

She went out of her way to help me very pleased with service

jarid M. en

Grado:

El cliente no dejó un comentario.

Kent M. en

Grado:

I felt the employees where lazy. They were not customer centric at all. It wasn’t clear which door was for rental, no parking up front for costumers, no one to tell or direct you to the proper rental drop off. When I got it the vehicle the sign was still in the window. The person at the desk spoke English but poorly and didn’t seem to car that customers had to keep asking her to repeat herself. When you walk in the front door the desk is in the back and half of it is block from view. Revenue might increase if you had a manager who gave a shit or had a clue.

Jill O. en

Grado:

Very organized, very clean and well run organization. Very polite & helpful staff. They follow through and when I called ahead to pick up purchased boxes the evening before my rental, they were all waiting for me when I got there. Check in & out was easy and stress-free. The employees notice and greet customers who enter. Find more staff like these guys. I’d recommend this location very highly. They run a tight ship.

Paul M. en

Grado:

El cliente no dejó un comentario.

Fred S. en

Grado:

Staff was professional, excellent experience. Best location for U-haul products.

Michael R. en

Grado:

fantastic experience, from the help at the desk to the cleanliness and ease of storage facility to drop off of truck

Michael P. en

Grado:

This is one of the best run and professional storage facilities I have ever worked with. I can not recommend this place enough.

wallace S. en

Grado:

El cliente no dejó un comentario.

Gwenn H. en

Grado:

The staff was friendly and efficient. I had a great experience.

Lisa H. en

Grado:

El cliente no dejó un comentario.

Annemarie S. en

Grado:

My nephew's employee number was in the system but the discount was not applied. Also, when making a reservation I feel customers should be notified that they over-book the trucks. First come first serve. Just because you reserved doesn't mean a guarantee you will get a truck. thankfully this wasn't the case for us. That could have affected a closing on a home. Everyone at this location was very kind and personable. Would definitely use again.

Arthur M. en

Grado:

El cliente no dejó un comentario.

Bernard D. en

Grado:

El cliente no dejó un comentario.

Kevin L. en

Grado:

Very accomodating

MARC S. en

Grado:

El cliente no dejó un comentario.

Paul O. en

Grado:

El cliente no dejó un comentario.

Daniel K. en

Grado:

El cliente no dejó un comentario.

alccia C. en

Grado:

El cliente no dejó un comentario.

Eugena S. en

Grado:

No complaints, excellent staff. The only reason I switched facilities was the cost of the unit.

Christine J. en

Grado:

The staff at U-Haul in Abington are fantastic. They are very pleasant to deal with and are very helpful. The store and storage area are very clean.

JOHN I. en

Grado:

I had an excellent experience storing my rv here. The facility as well as staff were always helpful. I may have gotten rid of my rv but do and will continue renting the trucks from here. Thank you

Doris T. en

Grado:

Friendly and knowledgeable

Julie G. en

Grado:

Jd was amazing. Super helpful answered all my questions

Jennifer G. en

Grado:

Great service from manager Shady and the woman cleaning out the truck. Front desk service could use improvement. A large, well-lit, clean facility. My stuff feels safe and secure and in good hands.

richard l. en

Grado:

I needed a storage unit for nearly 2 years, very easy experience. Loading dock area was always available, covered area for rainy days. Thanks to the Abington crew for a job well done.

Liana B. en

Grado:

Easy breezy experience to rent and return a vehicle. Upon returning the van I decided to rent a storage unit and moved in the same day. The gentleman with the beard was very helpful.

Stephen S. en

Grado:

JD and Megan are AWESOME!!!!!

Mark L. en

Grado:

Always friendly and an awesome experience with the people from 872!!!

EVAN P. en

Grado:

All in all my experience at the facility was great. Everyone was very helpful. It would be great if you could set up a system for first right of refusal as stalls become available for current rente

Laura H. en

Grado:

Very friendly, helpful and knowledgeable... I had called multiple times with “dumb questions” before I arrived and I was still made to feel very comfortable. Great service and would highly recommend.

Michael D. en

Grado:

Yes you have a well setup clean facility. Your staff has always been professional and extremely nice. I cannot recall the young lady that assisted me last evening. She was great !!

Joseph W. en

Grado:

The staff there are awesome

james c. en

Grado:

I would recommend U-Haul to anyone in transition of moving,and needed to store some things in that process. 👍👍👍

ronald s. en

Grado:

Couldn't ask for better.

Krystal P. en

Grado:

JD was super awesome!

Mark L. en

Grado:

Highly recommend!!! Awesome staff!!!

lance s. en

Grado:

We are very happy with the facility.

Tim C. en

Grado:

Great professional service

Scott F. en

Grado:

Staff was great to work with friendly and helpful, would go back any time

jamie k. en

Grado:

Great Customer Service, very fast, friendly and convenient

sharon b. en

Grado:

J D helped me select a unit answered a lot of questions. He treated me like family. It was very appreciated. My experience was wonderful

ronald s. en

Grado:

Customer service man Jonathan, was very professional, and attentive.

Alishia E. en

Grado:

None

Donna S. en

Grado:

The gentleman who helped us was very helpful with setting up the truck and storage unit. Showed us how everything worked. If I need another truck to rent I will definitely return to this location.

luiz p. en

Grado:

Great, friendly and professional service. I m so happy I feel all my belongs are kept safe for a reasonable affordable price.

John E. en

Grado:

Great facility.

Katie G. en

Grado:

I had a wonderful experience there, thru moving several different storage units, truck rentals, and working with multiple members of the staff. This is the best Uhaul facility I have worked with.

elizabeth S. en

Grado:

Excellent communication & helpful friendly service

John E. en

Grado:

Should have a military discount.

Greg K. en

Grado:

Great place to go for storage the peaple that work there are pleasant and make things easy to get done

Annemarie K. en

Grado:

Jonathan was amazing.

Michael W. en

Grado:

I would highly recommend using this Uhaul facility to store your household items. Rental prices seemed much less than other places. Very convenient access to my storage unit.

Robin Q. en

Grado:

I could not have asked for a better experience. The young lady (blonde) Got a cart filled it with everything that I needed as I was on crutches. Help me load the car. I even got a storage unit !

Edward D. en

Grado:

Very helpfui

Za T. en

Grado:

Great service!!!

Frantz M. en

Grado:

that was an excellent service and will recommanded U Hall to my friends thanks!!!!

Reed S. en

Grado:

Incredibly friendly, helpful and accommodating staff!!!!!!!

janice n. en

Grado:

Abington had a problem with the computer system. So when the computer system is down they have no way to enter unit or verify rental. threatened to call police--so I canceled 3 month rental

Martin R. en

Grado:

called for time to gain access to Ubox. When arrived not located or pulled. Arranged to have trailer for ubox next day. Arrived, not on trailer another wait time. Ubox put on backwards, couldn’t ope

john c. en

Grado:

rented a ubox, brought on time, picked it up early when i requested it. and in pouring rain, so my experience was great. ty

MARK L. en

Grado:

I rented U-boxes for 3 mo. The delivery & pickup at the end of the paid month.was on time,the boxes were clean & worked well. I am still being charged & cannot get anyone on the phone. Not good!

Kevin C. en

Grado:

Staff complained about taking the trailer off the truck

Katie G. en

Grado:

Great staff

Kevin C. en

Grado:

Staff complained about disconnecting auto transport trailer . Said customers are supposed to take it off the truck

William B. en

Grado:

Place is very secure and clean and Roy and his moving crew were excellent,I highly recommend them

Patrick O. en

Grado:

Very disappointed with service, being billed for things, pick up and delivery was wereblate, miscommunication.

Dianne M. en

Grado:

I used U boxes. The service was excellent.

Paul W. en

Grado:

I didn’t go to the facility. On the phone the lady carefully discussed Appropriate size, cost and schedlue. I was satisfied with me whole experience.

Ben G. en

Grado:

Drove 40 min with my RV to get a spot which it can’t fit in.

Bruce B. en

Grado:

Alarm went off alot

Richard C. en

Grado:

none at this time

Celest H. en

Grado:

Everyone at UHaul Hyannis was very helpful and courteous. A special shout out to Hector of Abington UHaul. Hector went above and beyond with his UBox program. Saved $1000's in moving expenses. 👍😊

Arthur A. en

Grado:

Staffs are very helpful and coorparative and facility very clean and secured.

Jenna W. en

Grado:

The Abington UHAUL was an unbelievable customer experience. I had delays with moving and they were flexible and every single employee was beyond helpful. I would use again and recommend to everyone.

marguerite g. en

Grado:

Great storage facility Would recommend to friends/family. The only downside was no elevator to 2nd fl but since we rented a 1st fl unit we were fine, but if a 1st fl unit wasn’t available elsewhere.

Sean D. en

Grado:

Thought it was a bit pricey but that is the only negative. I recommend Abington uhaul.

james a. en

Grado:

No comment.