Customer Reviews for U-Haul Moving & Storage Cicero North Syracuse

2,410 reviews

7803 Brewerton Rd   Cicero, NY 13039
(Between Burger King and Pizza Hut, Near Coppertop Tavern)

(315) 849-0923

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(315) 849-0923

7803 Brewerton Rd
Cicero, NY 13039
(Between Burger King and Pizza Hut, Near Coppertop Tavern)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Staff was friendly and knowledgeable. Excellent experience!

Jeffrey B.  |  First Impressions 
Rating:
5.0

I don't think anything. The staff was great !

Jeffrey B. 
Rating:
5.0

Nothing at this time. Everything went well.

Gary O. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

easy and friendly staff

daria Y. 
Rating:
5.0

Customer did not leave a comment.

Raice A. 
Rating:
5.0

Rented twice in the past two weeks. U-Haul had the truck I needed when I needed it. Staff at this location is professional, helpful and friendly.

RANDY S. 
Rating:
5.0

Customer did not leave a comment.

jorge G. 
Rating:
5.0

Having to pay extra for 24 hr access is ridiculous. And $60 for 5x5 is ridiculous, but we needed something immediately, but we'll be moving it ASAP.

BRETT M.  |  First Impressions 
Rating:
4.0

Nothing...everyone was very nice and no problems at all.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

I was not sure if there was something I needed to do for my return after hours. I was exhausted and tired from a long day of moving and it was cold out. I wish the app was more after hours drop off friendly.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Tom D. 
Rating:
5.0

Customer did not leave a comment.

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

Donna B. 
Rating:
5.0

Alicia and Phil are excellent, provide great customer service and very friendly. Our family really enjoyed going to this location to rent equipment. The newer guy seems pretty nice too. It was very helpful loading and unloading the trailer.

Michael O. 
Rating:
5.0

Great customer service. Helped me out immediately when I arrived. Thank you.

VICTOR N. 
Rating:
4.0

Customer did not leave a comment.

Jesse H. 
Rating:
1.0

You can tell your workers to stop tricking the customer into getting the insurance, when he "helped" me when checking in by clicking the the yes button. Also, they added 2 gallons of gas to the bill when I clearly filled the tank to the 3/4 full. Your company has always employed assholes and I hope I never need you again.

BARBARA D. 
Rating:
1.0

Drop off was a nightmare! I received a phone call from our return location -Cicero. She said that she wanted to see if I could return the trailer to a different location tomorrow because they were out of space. I told her that the trailer was on its way because we were done with it early. She asked me to drop it off in Liverpool instead, but my father, who was dropping it off was already on his way. When I called him to tell him the situation, the lady at uhaul asked him to go home and return it tomorrow, (Sunday) because she was out of space. According to my conversation with her, even if he brought it back on Sunday, she still wouldn't have space. My father said the same thing to her (poor planning, poor communication, not our problem) as I did when she call me. He said you have a huge parking lot here, I'm leaving it. Where would you like it. He left the trailer.

Suzanne D. 
Rating:
5.0

Customer did not leave a comment.

Christine D. 
Rating:
5.0

All equipment and supplies were great. Advice and courtesy of staff much appreciated

Robert D. 
Rating:
5.0

Customer did not leave a comment.

karen h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jereick W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE H. 
Rating:
5.0

Great people to work with , no Issues, Thanks

Michael C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

alex V. 
Rating:
5.0

Customer did not leave a comment.

SUSAN M T.  |  Overall Experience 
Rating:
5.0

Could not believe it cost me almost 320.00, just to go to rochester. N back to Central Square, waw

marybeth G. 
Rating:
5.0

Very helpful staff!

tereaha S. 
Rating:
5.0

Unfortunately check in was slow due to a worker coming in late. We had a 9am reservation and we did not leave until 9:30 because there was only 1 person checking people in. I got there at 9 and there were 3 people ahead of me.

David B. 
Rating:
5.0

Customer did not leave a comment.

Jeff P. 
Rating:
4.0

Customer did not leave a comment.

Ruth R. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

Everyone should be informed that there is a bathroom in the back with the storage units. My furniture was moldy when I removed it and there was some water in one of the bins that I had stored.

Jeanne M.  |  Overall Experience 
Rating:
5.0

Everyone is great and everything went great too!

Aleasha M. 
Rating:
5.0

Customer did not leave a comment.

Diana K. 
Rating:
5.0

Customer did not leave a comment.

eric H. 
Rating:
5.0

Customer did not leave a comment.

wendy M. 
Rating:
3.0

When the truck was brought back it should'vebeen checked in the back of the truck from last customer they left a 65" TV and a box that I had to take care of by going to the dump and the storage place on top inside of truck weaked got some boxes wet

Ronald N. 
Rating:
5.0

Ur call center stinks

alex V. 
Rating:
4.0

Awesome! Great staff, super simple process

Michael C. 
Rating:
5.0

Customer did not leave a comment.

ken P. 
Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
5.0

Staff were friendly and very helpful and informative. Thanks for taking care of our things these past few years.

CARLOS/VICTORIA C.  |  Overall Experience 
Rating:
5.0

I have had trouble enabling my location. The website and computer system could use an upgrade.

SM W. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

stephen M. 
Rating:
5.0

Had the trailer unhooked before I got out of the truck cab. Friendly. I was able to depart 6 minutes after arriving. Got an email receipt a little while later. The best...

Charles R. 
Rating:
4.0

Overall it was a good experience. Wanted a lot of information though.

james edward s.  |  Overall Experience 
Rating:
5.0

Staff was really friendly and helpful. Made for an easy rental.

Joseph M. 
Rating:
5.0

The two people I dealt with were wonderful. They had excellent knowledge of your equipment and were very helpful in setting me up to rent the truck. The truck was clean and worked flawlessly. Pick up and delivery was seamless and I highly recommend you guys. Thank you.

Robert G. 
Rating:
5.0

Nothing. Love U-Haul.

Michael C. 
Rating:
5.0

Perfect experience, both equipment and customer service.

Mike K. 
Rating:
2.0

Needed to change unit after the ceiling fell out and damaged my things but after attempting to many times by visiting the workers in the office and making phone calls no change was made. I also asked several times about getting refunded for the last full month of October and 11 days of November. At the very least I wanted the remainder of November refunded since I was moved out on the 11th but have still not gotten a response. Uhaul is not the storage facility I would ever choose again or ever tell friends and family to use.

David L.  |  Overall Experience 
Rating:
3.0

Representative should walk to the vehicle to confirm fuel and odometer which were incorrect. I took a picture upon return and was informed that pictures were not acceptable and I should have came back into the store??? Maybe they should have come out to confirm . Must have been an overnight drop off return.

maurice J. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Always going above and beyond to accommodate my needs

Mathew S. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
1.0

Horrible experience

Heidi M. 
Rating:
5.0

be aware of the after hours return instructions! I had trouble because the app never found my location.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Aleasha M. 
Rating:
5.0

Owner was very helpful. Will use this location again!

Maureen N. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

My sale rep was the best in the business.

Sokha K. 
Rating:
3.0

My storage unit was infested with bugs. I stayed with insect killer and got most of them. The item I kept in your storage unit had bugs.

conrad z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANNONLYNN C. 
Rating:
4.0

I wish there was a direct phone number to you instead of a call center. I also think the price was raised too often. Sorry just my opinion. Your staff was very good and a pleasure to deal with.

Christine H.  |  Overall Experience 
Rating:
5.0

Needed a unit for a quick move. Cicero location was perfect and only a few minutes away from new place. Storage unit was overall clean and very accessible. Biggest plus was the price - U-Haul was cheaper than other close by companies.

John T.  |  Overall Experience 
Rating:
5.0

We did mention that the front end was "loose" (sloppy steering wheel, wandered a little in the lane, driving could have been easier). Also a "dead spot" between first and second gear before it caught when accelerating, also mentioned to staff on return. Both were manageable. Our vehicle had over 90K miles on it and I know some people are kind of rough on them. Engine ran great, braking was fantastic. The facility was exceptional and all of those working there were pleasant and very professional.

Victor K. 
Rating:
3.0

Interior smelled of stale cigarette

Mary Ellen C. 
Rating:
3.0

Can't believe that the wire harness and connector is not mounted next to hitch! They said just run it outside the door and let the door pinch it when needed?

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

gerald C.  |  Overall Experience 
Rating:
5.0

Job was done quickly and there have been no problems with the hitch.

Mark B. 
Rating:
5.0

The folks did a great job. The vehicle was on the older side with high mileage but I only drove 10 miles. All good.

Anthony L. 
Rating:
5.0

Fast, friendly and convenient.

Victor M. 
Rating:
5.0

Everything was good as is.

James O. 
Rating:
5.0

??

Raymond S. 
Rating:
5.0

Not only was the truck clean and in great shape, staff was friendly and understanding.

Dale A J. 
Rating:
5.0

The truck and staff were great. The website to do online checking failed halfway through and would not let me complete checkin

Michael M. 
Rating:
5.0

This location always does an excellent job answering my questions and providing the right equipment that is clean and safe.

Ken K. 
Rating:
2.0

I was supposed to wait over 48 hours for a scheduler to maybe call me and tell me if there even was a truck available. Yeah - that's a no. I called Enterprise and immediately had a truck. Was going to complain in oerdin to the scheduler when I hit a call but at well over 40 hours still no call so I called number and cancelled explaining why. I get it you need to juggle schedules and balance things but this is ridiculous. It cost you a customer this time and frankly probably won't be first place I try next time I need to rent a truck.

Helen C. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

DAVIDD A.  |  Overall Experience 
Rating:
5.0

It was a great experience. No hassle friendly experience.

Dean B. 
Rating:
5.0

Everything was great at this location

John M. 
Rating:
5.0

Customer did not leave a comment.

Jana G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

Andrea M. 
Rating:
4.0

More staff to wait on us other than that everything was excellent

Sharon M. 
Rating:
5.0

Maybe add another person in the morning when it's busy. This location seems to be busy most of the time.

Carl F. 
Rating:
5.0

Aleasha was absolutely fantastic. Professional, detailed, knowledgeable and articulate. She explained the entire process to me and even walked to the van I was renting to explain additional details. I will continue to utilize the services and equipment offerred by this location and refer others here for fast efficient equipment rental.

Ken K. 
Rating:
5.0

Customer did not leave a comment.

Carl F. 
Rating:
5.0

Very nice

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Hannah M.  |  Overall Experience 
Rating:
5.0

In and out in just a few minutes when we picked up the trailer and attached to our vehicle.

Joe M. 
Rating:
3.0

Customer did not leave a comment.

Kenny S.  |  Overall Experience 
Rating:
5.0

Nothing really. Everyone was friendly and helpfull.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

The rep was very informative and helpful.

Bill R. 
Rating:
4.0

Customer did not leave a comment.

Howard C. 
Rating:
5.0

Best U-Haul location around me by far!

Larry O. 
Rating:
5.0

Very helpful staff, process to get rental and return were as smooth as ever. Best location I've been to across 5 different states.

Colin S. 
Rating:
5.0

The two guys working today were great!

Kathleen M. 
Rating:
5.0

Everything was excellent, and the staff was helpful! Thank you!

Jerry T. 
Rating:
2.0

Customer did not leave a comment.

Emily J. 
Rating:
5.0

Nothing that I can think of. Staff was excellent, very courteous, explained everything perfectly. Gave me precise information on damage insurance and my responsibilities. I would definitely recommend this to everyone. And hours of operation were very pleasing.

NORMAN C. 
Rating:
4.0

not a thing...very good service

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
4.0

Job well done well. Thank you for your service.

Debra P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

This service was excellent.

Tim H. 
Rating:
5.0

The only problem is that it is almost impossible to make a left turn out on to rt 11 due to heavy traffic.

Denise B. 
Rating:
5.0

We had a very positive experience when renting the U-HAUL van. The van was great ! Checking in and checking out was fast and easy. Everyone we spoke with was courteous and efficient. We would certainly do this again if needed.

Sue F. 
Rating:
5.0

The person who checked me in was friendly and helpful

Tammi F. 
Rating:
5.0

Our U-Haul experience at the Cicero North Syracuse location was professional and efficient. Not only will we recommend U-Haul (specifically this location) to our friends and family, but we will return as loyal customers as well.

Laura C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry A. 
Rating:
5.0

The storage facility was exactly what we needed. Secure and easy to access when we needed to. The staff at the facility were great- helpful and courteous.

Kenneth W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Johnny P.  |  Overall Experience 
Rating:
1.0

First when call would always get sent to the 1800 number. The bathroom was dirty trash can always full was nice to have a bathroom thou. Next I understand it’s next to woods but the amount of damage done to my stuff in storage was crazy. There should be a dumpster in the storage for customer to use. I would go there and would be food wrappers in my unit from the animals

MICHELLE L S.  |  Overall Experience 
Rating:
5.0

Staff was friendly and more than helpful.

Joseph L.  |  Overall Experience 
Rating:
5.0

Easy access to unit. Very clean and secure. Very helpful even when your late on payment. Only gave up the unit because I moved to another part of town.

joseph g.  |  Overall Experience 
Rating:
5.0

The entire process from front to back was effortless. I would definitely use uhaul as my primary rental service for storage and trailer/truck.

Ryan D.  |  Online Move In 
Rating:
5.0

Easy online ability to rent storage unit and to close out account when cleanout completed.

Marlene O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manish K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN/MICHELE V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mara Y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amanda D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Avriel W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angela b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alison B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Todd F.  |  First Impressions 
Rating:
5.0

Very friendly staff, I'm well satisfied.

Sandra L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Loisa O.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Jacqueline D.  |  Overall Experience 
Rating:
4.0

Anyone can get in the gate.. As soon as one car passes through other cars pass through Without even putting their code in... It says one car at at time. But that's not the case .

Shelly M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ronda C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mario r.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Janice S.  |  Overall Experience 
Rating:
2.0

Although the woman was very nice when I was there I had to unlock my card and did not have my phone with me she said she would put the payment through after I got it unlocked. It it was only about 5 minutes later and she did not put the payment through, so when I went back to put my stuff in the unit I could not get in. Left a message with the GM who did not call back and missed a day of work the next day to get into the unit.

Tina G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian C.  |  Overall Experience 
Rating:
5.0

It was a small transaction wonderful people to work with I would recommend to anyone to use you how is there moving services anytime I will use them again in the future when I get to move into my new home hopefully soon

ROBIN M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patty F.  |  Overall Experience 
Rating:
1.0

Just yesterday I emptied my storage unit out I had to stop at the dump to throw a practically brand new loveseat sofa worth $700 because it was soaking wet absorb ton of water had mold between the cushions very displeased I will never recommend anybody ever use a storage unit I called to see what kind of recourse I could take in a lady pretty much said nothing we also paid for the monthly insurance sick to my stomach for having to throw it out

Ernest O.  |  Overall Experience 
Rating:
5.0

So far very pleased. Easy instructions to unit

Randall D.  |  Online Move In 
Rating:
2.0

Locked in once due to gate issues. Rude female manager. Never smiles and made me feel like I was bothering her.

Linda E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah T.  |  Overall Experience 
Rating:
5.0

I was so impressed with the level of customer service I received from Aleasha at the Cicero Brewerton Road location. She was so helpful, knowledgeable and thorough with my truck and storage rental. She left no questions unanswered and made the process so easy for me. She is a 5 star employee!

JANINE M T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeanne B.  |  Overall Experience 
Rating:
1.0

Customer service was non existent at this location. I would drive over to the Taft road store before dealing with the woman in charge here. She needs a class in dealing with the public, ie. saying, “”Sorry for the wait”; “Sorry for your trouble in the yard (gate wouldn’t open, broken lock) . Waiting lines very long. Get some extra help for her!

Linda E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luella N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeanne B.  |  First Impressions 
Rating:
5.0

Great customer service at Brewerton road UHaul.

John H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

june c.  |  Overall Experience 
Rating:
5.0

Great Service!!!

Jody R.  |  Overall Experience 
Rating:
1.0

My unit had insulation droppings all over my belongings for over a year. I complained in person to the person at the counter and also online. Was never given any solutions other than my own follow up to contact them during the week to "schedule" a time for me to move my belongings so the could clean it up. I had to clean it up myself several times and clean off my personal items of the droppings. The unit had insulation damage at the time of issue and should not have been given to me. As I travel for a living I am not always available and is why I haven't moved out before. Very unprofessional and is main reason I removed my items and rented space elsewhere.

Robin C.  |  Overall Experience 
Rating:
5.0

While the online process is extremely convenient The page set up is very confusing at the very least. Spent just over an hour Reserving. Most definitely the web site can use an update Or OVERHAUL ( see what I did there 🙂) I should get paid for that slogan 😂 You can never overhaul with Uhaul

Ernest O.  |  Online Move In 
Rating:
5.0

I want to thank all of the staff at this U-Haul site and the one on East Taft for helping my move go smoothly. They were more than helpful, very courteous and friendly and made a very stressful time so much better. Thank you so much. Also, the folks that helped with the labor part of unloading the trailer in North Syracuse for me were fast, efficient, and very friendly and I really appreciate them too. Their name work was Costello

Jody R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cyril j.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melissa G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kristi B.  |  Online Move In 
Rating:
5.0

I worked with Nick I believe his name was and he was outstanding. He was helpful, caring, and informative. Please let him know what a great job he did. Thanks, Kara Shore

kara s.  |  First Impressions 
Rating:
4.0

Needed to cancel and was unable to do so without paying a whole month! Unfair

joyce G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tasha J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Earl S.  |  Online Move In 
Rating:
5.0

Movers Kara and Jake were great.

Robert M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jennifer g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doris T.  |  First Impressions 
Rating:
5.0

Overall a great place to store your belongings and a central location. My only suggestion would be a better rent cost for long term renters.

Thomas M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary Ann B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRIS N.  |  Overall Experience 
Rating:
5.0

Very friendly staff!

KIM C.  |  Overall Experience 
Rating:
5.0

Will use this establishment services frequently.

EDD T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Laura A.  |  First Impressions 
Rating:
5.0

Overall great experience. There was quite a bit of ice on the road in front of the unit that made walking around a challenge.

Jeanette K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gene V.  |  Overall Experience 
Rating:
5.0

Staff was friendly and efficient. Thank you!

Cathy/John B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosario H.  |  Overall Experience 
Rating:
2.0

I didn't like the person that helped me initially, and after seeing the unit, I decided it was not a good fit for me. The unit had insulation falling down that looked like there was a leak in the roof, and the unit was dirty. Not a pleasant experience. I was looking to stay for a long term, but have found another facility.

William/Chris M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paula K.  |  First Impressions 
Rating:
5.0

Excellent customer service

Gene V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Connor K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanette K.  |  First Impressions 
Rating:
5.0

My entire experience with UHaul for moving and storage for the last 4 years was really great and exceeded my expectations in every way. The drive-up storage facility in Cicero is gated with video security, and accessible 24-7 through electronic passes. Super convenient with great service from move in to move out. Thank you.

Jay G.  |  Overall Experience 
Rating:
5.0

Everything was ready to go. Love the attention to detail, I hope to stay in my unit for a long time if this keeps up.

Carlos N.  |  Online Move In 
Rating:
1.0

My storage unit had a leaky roof. It ruined some of my belongings. I was forced to move my things to a different location. I was offered no help to move my things. I was forced to rent a truck from U-Haul and only given a $15 discount towards the truck. After paying for the truck and movers it cost me $254. Very unfair. I was told by the GM Philip that the MCP will not do anything else to help me. I had insurance on my storage and they do not provide any cost to move my things out of a broken storage unit.

Matt T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy B.  |  Overall Experience 
Rating:
5.0

I want to mention that the young lady in the office that handled my rental was amazing! She really took the time to thoroughly explain everything, from the contract to accessing the unit! I’m sorry that I didn’t get her name-she was friendly, knowledgeable and efficient! Thank you!

Cathy/John B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NATHAN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul P.  |  Overall Experience 
Rating:
3.0

Staff was left very understaffed. Took over an hour for them to find my reserved unit.

Jonathan C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

R D.  |