The staff was great had to reschedule my pickup day and changed the time I was going to pick the truck up. Overall it was a pleasant experience.
SHANDELL BCustomer Reviews for U-Haul Moving & Storage Cicero North Syracuse
Testimonials From Recent Customers
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Experience could not have been better.
STEPHEN KI was very happy with service.
MAUREEN AEverything worked, clean and neat and easy to maneuver.
WILLIAM MSuper nice.. great experience
Erica SRental process was very quick and the van was clean and in great condition.
JAMES Dover charged , based on what the online quote showed
Laurence kNinguno
MICHAEL JThis was the worst Uhaul truck I've ever rented. It stuttered while driving on the freeway and the drivers side door had wind blowing through it at high pitches the entire 6 hours I was driving!!
Shawn CClean place. Nice people.
ANDREW TFriendly staff, and very clean trucks.
JONATHAN MBoth employees I encountered were outstanding! Very friendly, knowledgeable and helpful.
Stacey B | First ImpressionsBoth employees I encountered were outstanding! They were friendly, knowledgeable, and helpful! Was truly a pleasure doing business there.
STACEY BGreat service and great equipment thank you
ALAN MFigure out how to keep the mice out
DENISE AWhen i emptied my unit out there was insulation and mouse dropping all over my stuff which was definitely not there when i moved it in. The gate to get in was wide open and no code was needed so anyone could go back there. Only good thing was going inside to tell the workers I'm closing my unit out. Never again.
Nikkole D | Overall ExperienceIt was very good , it served well and the price was great and everyone was easy to get along with.
barry h | Overall ExperienceThe one way rental and no bells and whistles. Cruise control. USB ports. Etc. really a crappy service for that money and that distance. Wasn't my choice of location but I'd been there before. I won't order again online. My local place (where the vehicle was originally reserved, and I still had to pick up the mattress bag because your website didn't transfer it with the truck) told me that they had the same truck for me to make the trip.
DEREK JExcellent service
ALAN HWorker was polite. Quick to check me out and send me my online receipt.
Kyler HGreat service associate.
DAVID ANice people and nice trucks
TIMOTHY AThe truck I was scheduled to pickup clearly had something dead inside it recently or still in it. The cab and the back of the truck were literally filled with flies. The guy working didn't seem to care. I tried switching trucks but couldn't take the larger truck. Do to restrictions where I was moving to. He had other 20' trucks there but said he couldn't switch it and instead made me go clean out the flies with a broom myself. He didn't even offer to help me. He could have easily give. Me another truck and left that one with the windows and back door open for awhile. I worked through it but was not happy about it. The truck wasn't the cleanest. Like there was no trash it but the surfaces were pretty dirty. Definitely the worst U-Haul experience yet. Suggestion is to make sure the trucks actually get cleaned and don't have a colony of flies in them when your customers come for pickup.
Sean BI didn't have a single bad experience,not with the equipment,storage,or employees. I highly recommend this location..
henrey w | Overall ExperienceI don’t know of any improvement, everything went fine, very polite and helpful
RICKY DThe pick-up experience was subpar. It would have been helpful if we could have picked up the van we reserved one month prior to our pick up date instead of frantically driving around Syracuse trying to get a vehicle that suited our needs. We reserved a van for a one-way trip. The day before pick up, we received a text that only a 10 foot truck was available at the Thompson Road location. When we got to the Thompson Road location, only a 15 foot truck was available. The uhaul employee tried her best to give us a 10 foot van from her lot, but the system would not let her do it. She found a 10 foot truck suitable for a one-way trip in the Cicero location. We then drove 15 minutes to the Cicero location and picked up the 10 foot truck. L8 hours later, my husband realized that we needed a lock for the truck, so I drove from our hotel back to Thompson Road to buy a lock. It would have been helpful if the Cicero employee suggested that we buy a lock.
HELEN LHe said he would make sure this truck was in for service but I hope that's true
KRISTEN MThe office was well lit. The area around my storage unit had no lighting, neither did the space.
RACHEL T | Overall ExperiencePark the vans farther apart to reduce potential damage to mirrors
Lauren KSlide on lock mechanism did not work well. Sometimes it was very hard to move.
conrad z | Overall ExperienceThe person who checked us in and dealt with us was the friendliest ever!
KAREN MBoth the men we worked with were absolutely wonderful. Hands down it was the best U haul experience I have ever had. You have some amazing employees.
ANDREW MAppreciated the quick service and affable man. Really good experience. ¡Gracias!
Kenneth LThe guy that helped me was nice, explained things clearly, helped get the car on the trailer by guiding us and even got out on his hands and knees and showed me how to hook up the chains to do it the right way. Sorry i cannot remember his name but you need more of him.
ROSS PHonestly I wasn't impressed at all and for what u pay u would think that the units would be better my door was broken the whole time and no one bothered to fix it and Honestly if u are. A Day late they call u 12 time a day it is a storage unit not a car payment just not good at all gave it 2 stars for the simple fact that icleast nothing got stolen
Jeremy G | Overall ExperienceI was charged for the insurance even though I declined it. The truck had no air , nothing blowing out of vents. Seat was broken and in the furthest back position, hard to drive like that when you're 5'3. Window crank kept falling off. I didn't expect a luxury ride but I did expect everything to be in working order.
Marie WWe always use U-Haul and will be using them again in October for another move.
Edward NVery accommodating, equipment was good.
JESSE TI believe everything was handled very well and in a professional manner. Everything I was told was just how the truck and storage rental was going to be . Counter help did a great job . I will be using them again , and I will reach out to friends about my experience with U Haul.
barry h | First ImpressionsPick up was great. We rented a car trailer and had to unhook it ourselves despite being told Uhaul employee would do it.
JAMES Uthis gentleman looked in the back of the truck I informed him that I had to clean it before I used it and I forgot to tell him about the floor
RICHARD AThanks, will use your storage again
Johnny P | Overall ExperienceVery nice and helpful. Had something to throw out and they took care of it.
LISA CHave the check in person do a walk around of the vehicle when given the keys….yes there are pictures but it would be nice to do a walk around like the car rental vehicles do.
rick cRenting a unit online was easy to complete and move in day was smooth and easy. Unit was clean and a brand new lock was inside the unit.
Michael M | Online Move InEven the floor in the cab was clean...always my go-to location, have never been disappointed.
DAVIDCHARLES AIn my opinion, nothing to improve. It's all great service.
LAKPA SAleasha was great!
JAMES DNothing much. I got served quick andallowed to get my trailer earlier than the. reservation.
Brent HI booked online for mobile pickup, but then still had to go through a ton of steps online to pick it up, only for it to freeze and the employee to have to check me in anyway. I thought the whole point of booking in advance is you're all set up. Then it required calling an alternate contact??? Why? I'm 36 years old I don't need a babysitter to drive a vehicle. THEN I got a txt on my way out of the parking lot and had to stop to do my own confirmation and review of the vehicle - in the past done by/with the employee. It was all just incredibly cumbersome and time consuming. The employee however was very nice and helpful. The process and your website suck.
Kirsten JWait times
Jessica MBoth people I dealt with were amazing. 20’ truck ran perfect
brenden sFrom my first phone call inquiring about the hitch installation and pricing, to the drop off and pick up, everyone was so nice and very knowledgeable. No surprises with the quote was done in the time they said, very pleasant experience. I would highly recommend
Kathleen MOnly problem is the truck ran rough around 30 35 miles per hr.
Ben DNinguno
joe zThe guy who helped me was super nice and very helpful. Will absolutely come here again.
Anthony TThere was a misunderstanding on two storage units that I reserved. When I spoke to the associate that answered the phone, she was courteous and understanding. She said she had to check somethings and would get back to me. She was not able to complete the transaction that day but did return a call and said she would get it taken care of. The next day she was able to complete it and responded by phone. GREAT customer service!
Paul W | Overall ExperienceThe only positive was u-haul allowed me to settle what I owed before I moved out of my inside storage container. ALL of my furniture had mold and bugs all through it. King size serta icomfort mattress ruined. Solid wood table & chairs ruined to mold, dressers ruined to mold. Bugs (spiders, stink bugs, centipedes) and signs of mice. Also through the container and belongings. This is the Cicero NY on brewerton road, location.
Kevin S | Overall ExperienceNo problem at all
richard l | Overall ExperienceThe one thing that we were not okay with was the amount of rat poop that was all over our stuff. Other then that our stuff was safe and nothing was ruin other then seeing the large amount of rat poop that was in or on our stuff.
Sammy B | Overall ExperienceWaived the fee extra miles I ended up driving after a long haul 1 way rental. The unit was large and easily accessible. The staff were amazing and helpful. Highly recommend
travis c | First ImpressionsDefinitely recommend and also use again when needed!
Jeffrey B | Overall ExperienceGood customer service and very friendly service 😊
carmen n | Overall ExperienceStaff was friendly and knowledgeable. Excellent experience!
Jeffrey B | First ImpressionsHaving to pay extra for 24 hr access is ridiculous. And $60 for 5x5 is ridiculous, but we needed something immediately, but we'll be moving it ASAP.
Kelley M | First ImpressionsEveryone should be informed that there is a bathroom in the back with the storage units. My furniture was moldy when I removed it and there was some water in one of the bins that I had stored.
Jeanne M | Overall ExperienceStaff were friendly and very helpful and informative. Thanks for taking care of our things these past few years.
CARLOS/VICTORIA C | Overall ExperienceOverall it was a good experience. Wanted a lot of information though.
james e | Overall ExperienceNeeded to change unit after the ceiling fell out and damaged my things but after attempting to many times by visiting the workers in the office and making phone calls no change was made. I also asked several times about getting refunded for the last full month of October and 11 days of November. At the very least I wanted the remainder of November refunded since I was moved out on the 11th but have still not gotten a response. Uhaul is not the storage facility I would ever choose again or ever tell friends and family to use.
David L | Overall ExperienceMy storage unit was infested with bugs. I stayed with insect killer and got most of them. The item I kept in your storage unit had bugs.
conrad z | Overall ExperienceI wish there was a direct phone number to you instead of a call center. I also think the price was raised too often. Sorry just my opinion. Your staff was very good and a pleasure to deal with.
Christine H | Overall ExperienceNeeded a unit for a quick move. Cicero location was perfect and only a few minutes away from new place. Storage unit was overall clean and very accessible. Biggest plus was the price - U-Haul was cheaper than other close by companies.
John T | Overall ExperienceJob well done well. Thank you for your service.
Debra P | First ImpressionsOur U-Haul experience at the Cicero North Syracuse location was professional and efficient. Not only will we recommend U-Haul (specifically this location) to our friends and family, but we will return as loyal customers as well.
Laura C | Overall ExperienceThe storage facility was exactly what we needed. Secure and easy to access when we needed to. The staff at the facility were great- helpful and courteous.
Kenneth W | Overall ExperienceFirst when call would always get sent to the 1800 number. The bathroom was dirty trash can always full was nice to have a bathroom thou. Next I understand it's next to woods but the amount of damage done to my stuff in storage was crazy. There should be a dumpster in the storage for customer to use. I would go there and would be food wrappers in my unit from the animals
MICHELLE L | Overall ExperienceStaff was friendly and more than helpful.
Joseph L | Overall ExperienceEasy access to unit. Very clean and secure. Very helpful even when your late on payment. Only gave up the unit because I moved to another part of town.
joseph g | Overall ExperienceThe entire process from front to back was effortless. I would definitely use uhaul as my primary rental service for storage and trailer/truck.
Ryan D | Online Move InEasy online ability to rent storage unit and to close out account when cleanout completed.
Marlene O | Overall ExperienceVery friendly staff, I'm well satisfied.
Sandra L | First ImpressionsAnyone can get in the gate.. As soon as one car passes through other cars pass through Without even putting their code in... It says one car at at time. But that's not the case .
Shelly M | Overall ExperienceAlthough the woman was very nice when I was there I had to unlock my card and did not have my phone with me she said she would put the payment through after I got it unlocked. It it was only about 5 minutes later and she did not put the payment through, so when I went back to put my stuff in the unit I could not get in. Left a message with the GM who did not call back and missed a day of work the next day to get into the unit.
Tina G | First ImpressionsIt was a small transaction wonderful people to work with I would recommend to anyone to use you how is there moving services anytime I will use them again in the future when I get to move into my new home hopefully soon
ROBIN M | First ImpressionsJust yesterday I emptied my storage unit out I had to stop at the dump to throw a practically brand new loveseat sofa worth $700 because it was soaking wet absorb ton of water had mold between the cushions very displeased I will never recommend anybody ever use a storage unit I called to see what kind of recourse I could take in a lady pretty much said nothing we also paid for the monthly insurance sick to my stomach for having to throw it out
Ernest O | Overall ExperienceSo far very pleased. Easy instructions to unit
Randall D | Online Move InLocked in once due to gate issues. Rude female manager. Never smiles and made me feel like I was bothering her.
Linda E | Overall ExperienceI was so impressed with the level of customer service I received from Aleasha at the Cicero Brewerton Road location. She was so helpful, knowledgeable and thorough with my truck and storage rental. She left no questions unanswered and made the process so easy for me. She is a 5 star employee!
JANINE M | First ImpressionsCustomer service was non existent at this location. I would drive over to the Taft road store before dealing with the woman in charge here. She needs a class in dealing with the public, ie. saying, ""Sorry for the wait"; "Sorry for your trouble in the yard (gate wouldn't open, broken lock) . Waiting lines very long. Get some extra help for her!
Linda E | Overall ExperienceGreat customer service at Brewerton road UHaul.
John H | Overall ExperienceGreat Service!!!
Jody R | Overall ExperienceMy unit had insulation droppings all over my belongings for over a year. I complained in person to the person at the counter and also online. Was never given any solutions other than my own follow up to contact them during the week to "schedule" a time for me to move my belongings so the could clean it up. I had to clean it up myself several times and clean off my personal items of the droppings. The unit had insulation damage at the time of issue and should not have been given to me. As I travel for a living I am not always available and is why I haven't moved out before. Very unprofessional and is main reason I removed my items and rented space elsewhere.
Robin C | Overall ExperienceWhile the online process is extremely convenient The page set up is very confusing at the very least. Spent just over an hour Reserving. Most definitely the web site can use an update Or OVERHAUL ( see what I did there ) I should get paid for that slogan You can never overhaul with Uhaul
Ernest O | Online Move InI want to thank all of the staff at this U-Haul site and the one on East Taft for helping my move go smoothly. They were more than helpful, very courteous and friendly and made a very stressful time so much better. Thank you so much. Also, the folks that helped with the labor part of unloading the trailer in North Syracuse for me were fast, efficient, and very friendly and I really appreciate them too. Their name work was Costello
Jody R | First ImpressionsI worked with Nick I believe his name was and he was outstanding. He was helpful, caring, and informative. Please let him know what a great job he did. Thanks, Kara Shore
kara s | First ImpressionsNeeded to cancel and was unable to do so without paying a whole month! Unfair
joyce G | Overall ExperienceMovers Kara and Jake were great.
Robert M | First ImpressionsOverall a great place to store your belongings and a central location. My only suggestion would be a better rent cost for long term renters.
Thomas M | Overall ExperienceVery friendly staff!
KIM C | Overall ExperienceWill use this establishment services frequently.
EDD T | First ImpressionsOverall great experience. There was quite a bit of ice on the road in front of the unit that made walking around a challenge.
Jeanette K | Overall ExperienceStaff was friendly and efficient. Thank you!
Cathy/John B | Overall ExperienceI didn't like the person that helped me initially, and after seeing the unit, I decided it was not a good fit for me. The unit had insulation falling down that looked like there was a leak in the roof, and the unit was dirty. Not a pleasant experience. I was looking to stay for a long term, but have found another facility.
William/Chris M | Overall ExperienceExcellent customer service
Gene V | First ImpressionsMy entire experience with UHaul for moving and storage for the last 4 years was really great and exceeded my expectations in every way. The drive-up storage facility in Cicero is gated with video security, and accessible 24-7 through electronic passes. Super convenient with great service from move in to move out. Gracias.
Jay G | Overall ExperienceEverything was ready to go. Love the attention to detail, I hope to stay in my unit for a long time if this keeps up.
Carlos N | Online Move InMy storage unit had a leaky roof. It ruined some of my belongings. I was forced to move my things to a different location. I was offered no help to move my things. I was forced to rent a truck from U-Haul and only given a $15 discount towards the truck. After paying for the truck and movers it cost me $254. Very unfair. I was told by the GM Philip that the MCP will not do anything else to help me. I had insurance on my storage and they do not provide any cost to move my things out of a broken storage unit.
Matt T | Overall Experience