Comentarios del cliente para U-Haul Moving & Storage at White Ln

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at White Ln

Grado total:

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Richard T.
Grado:

El cliente no dejó un comentario.

Cirilo P.
Grado:

El cliente no dejó un comentario.

Doneta S.
Grado:

As hectic as things were, the customer service was efficient and friendly. Will definitely use the location again.

Laura O.
Grado:

El cliente no dejó un comentario.

John C.
Grado:

Even with agitated customers do to Covid19. The ladies were very friendly and worked so hard to meet not just my needs but all the customers needs. Great service from start to finish. Highly recommend.

Micheal C.
Grado:

El cliente no dejó un comentario.

Masson G.
Grado:

Thsnk you

Hersal T.
Grado:

Might warn customers what poor gas mileage your vans get. I was shocked at how much gas I used on my 87 mile trip I made. Wow, my vehicle got about 9 miles per gallon!

Alfredo G.
Grado:

El cliente no dejó un comentario.

Michael H.
Grado:

was really easy to pick up and drop off the truck,thanks.

Jeremy F.
Grado:

The gentlemen who checked me in was great, helped me unload my vehicle from the car transport.

Crystal R.
Grado:

El cliente no dejó un comentario.

Alejandra B.
Grado:

El cliente no dejó un comentario.

MAYA S.
Grado:

the worker was very rude. I asked her where do I go to check out and she told me that she would help me after she was finished cleaning out the truck she was working on. After standing there for 10 minutes while she blew dirt all over me I asked her if there was another employee that I could check out with. she said no but I could just leave the keys with her and go if I didn't want to wait. so I did. I will not use this location again.

Jennie G.
Grado:

Staff is extremely friendly. Great customer service from each person I interacted with. Thank you!

Antione A.
Grado:

Poor customer service and lack of understanding

Craig M.
Grado:

Your in need of more customer reps

Angel M.
Grado:

Staff was very friendly and were well informed.

ALMA A. | First Impressions |
Grado:

El cliente no dejó un comentario.

Eva H.
Grado:

My equipment broke down on the way the tires we're not filled with air properly and we spend a whole lot of time trying to get service on the road

Brandi M.
Grado:

I use UHAUL every time I move or just need a truck for an afternoon to pick something up. Great service Prices are great also. I have used UHAUL all my life and I am 47 years old. Thank you for your service

Hugo G.
Grado:

Even though they were very busy and there was a wait time the service was excellent.

linda S.
Grado:

El cliente no dejó un comentario.

Tira R.
Grado:

When I picked up my rental I had a Dali toe as well needed to tow my car well after I loaded my truck it’s had started raining so bad I went the next morning my order was canceled so I had to pay are drive my car so I ended up driving my vehicle to az.

Mefi N.
Grado:

None

Palmajean M.
Grado:

The concerns I had were with the pick up location. I think they could of made sure I was hand given my contract and not assume I know their procedures. Drop off location was great and did some adjusting for the blankets and extra miles. Young man that checked us in was professional and yet smiling and with excellent attitude.

Armando V.
Grado:

El cliente no dejó un comentario.

JEAN C.
Grado:

unprofessional, un plaisant and rude, fire them and hire someone who is happy to have a job!!!

Olga V.
Grado:

El cliente no dejó un comentario.

Andrew H.
Grado:

El cliente no dejó un comentario.

Mona M.
Grado:

Thank you!

Samuel T.
Grado:

El cliente no dejó un comentario.

Felix R.
Grado:

El cliente no dejó un comentario.

David S.
Grado:

Perhaps have the staff take a little time to help the customer get familiar with the equipment.

panpalion R.
Grado:

The staff inside was not organized . Poor customer service very rude . management was rude did not want to assist with reservation.Will never go back to location no recommend anyone. I have been going to u haul for yrs never in all my life have I had horrible service . I strongly feel differently about u haul.

Steven G.
Grado:

The counter people generated an incorrect reservation, lied about equipment availability, did not return telephone calls, and required me to travel to another U-Haul location to pick up the car carrier. They appeared to treat other customers in a similar way.

Mefi N.
Grado:

El cliente no dejó un comentario.

Teri F.
Grado:

Nothing was honored that I asked for. I’m so frustrated and will tell my friends!

Gregory D.
Grado:

The staff was very professional, helpful, and personal. The general manager Luis Gonzalez has especially good customer service attributes and does a very good job managing that facility it appears.??

Smith E.
Grado:

This location is always excellent

Naimul Islam N.
Grado:

First time to use Your services and it was a great experience! We'll be using you again soon. ????

Sherrel A.
Grado:

Everyone is very professional and super friendly.They have you in and out quickly

Jon B.
Grado:

El cliente no dejó un comentario.

David Z.
Grado:

The staff were professional and courteous. I was in and out in 15 minutes with a auto hauler.

cindy M.
Grado:

Open early on sunday. Great service, very informative and kind .

Michael B.
Grado:

You need more counter help!!! Desperately

Ilyas B.
Grado:

El cliente no dejó un comentario.

terrie C.
Grado:

The parking lot is a dangerous mess. Trying to navigate between customer vehicles and the rental pickup is ridiculous. Visual queues are not clear...re: travel path through parking lot. We were blocked in by rental vehicles while we were in the designated customer parking. We had to leave the van we rented in a random parking space because the people cleaning the rental equipment were blocking the entrance/exit and all of the cars in the customer parking area were blocked in. What a mess.

Christopher L.
Grado:

El cliente no dejó un comentario.

Bradley B.
Grado:

El cliente no dejó un comentario.

Lydia C.
Grado:

El cliente no dejó un comentario.

Brian M.
Grado:

Very quick and easy process

Joanna O.
Grado:

El cliente no dejó un comentario.

Brian M.
Grado:

El cliente no dejó un comentario.

Ellie H.
Grado:

El cliente no dejó un comentario.

isaac N.
Grado:

El cliente no dejó un comentario.

Darron M.
Grado:

Parking lot is very tight. Was a little difficult to return trailer in such tight space.

Phillip Y.
Grado:

El cliente no dejó un comentario.

Anita G.
Grado:

Too busy and not enough help on a Saturday!

Frances G.
Grado:

as a uhaul patron for many years with many rentals on my record, i am confused as to why personal contact with my alternate contact is necessary before i am allowed to take the vehicle reserved....if you're a proven valued customer, this step would, by default, be unnecessary....please explain

David R.
Grado:

El cliente no dejó un comentario.

David G.
Grado:

Quick check in and out. Surprised with request for referral contact person. Don't see how this helps prevent equipment to be not return.

Sylvester S.
Grado:

All’s well

Richard D.
Grado:

El cliente no dejó un comentario.

Jiar H.
Grado:

El cliente no dejó un comentario.

Supun W.
Grado:

El cliente no dejó un comentario.

Michael B.
Grado:

Great customer service

George F.
Grado:

El cliente no dejó un comentario.

Zachariah Z.
Grado:

El cliente no dejó un comentario.

Shiree M.
Grado:

El cliente no dejó un comentario.

Jason A.
Grado:

I reserved a uhaul to use for my daughters girl scout troop for cookies. They didn't reserve the right vehicle and also put me down for a month rental. Donna the lady who I checked in with the day of pick up was very rude and argumentative about what I needed. She seemed very annoyed that I told her it was wrong and needed it adjusted. When the van came out to ke she sent me out without a rep to inspect it. Told me it's ready and i can go. When inspected the van I pointed out several issues including a cracked window. She again gave attitude and told me to go outside and someone would come to me. They guy I spoke with told me it's how they received the van and it is what it is and it has been noted there was a crack from a previous rental. My daughter's troop uses uhaul to pick up a large amount of cookies and take them to booths they are scheduled to be at. If this is how they treat repeated paying customer then we are more than happy to use another rental place in town for future rentals. Maybe she needs to be taken off the front counter and used elsewhere if this is how she wants to treat people.

Michael H.
Grado:

Brady found a wiring problem in my car that needed repair before I could rent a trailer. He provided outstanding customer service at a very fair price.

Eddie V.
Grado:

I have used Uhaul for years and years and NEVER have I had to give a reference number, and then to actually call the reference number, and then tell me no reference number, no trailer...this is absolutely ridiculous.

Lazarus G.
Grado:

El cliente no dejó un comentario.

John W.
Grado:

I'm sending this complaint in regards to your policy about having to call a second person to verify on a rental. I have used your company for many years and always returned or paid for my rentals. I'm 54 years old and having to call my father to verify is frankly humiliating. I could possibly see why this policy would be required for someone who does not have a relationship with your company or who has in the past violated their contract. This is not the case with me. This seems to only be a policy at your Bakersfield, White Ln. facility. I've used others from Sacramento to Monterey to New Mexico. Never have I been asked for this. Please review this policy and change it so that frequent customers in good standing do not have to call their parents to rent equipment from your company.

Manuel S.
Grado:

El cliente no dejó un comentario.

Isaac C.
Grado:

El cliente no dejó un comentario.

Bertha D.
Grado:

Customer service was personal, courteous and felt like they truly understood my needs. There suggestions were right on point. I I appreciated all there recommendations and graceful patience they had eventhough the computer was slow.

Ronald F.
Grado:

Nothing

Michael H.
Grado:

El cliente no dejó un comentario.

Noelia A.
Grado:

El cliente no dejó un comentario.

Jesus T.
Grado:

Uhaul mechanic came right away and said fuel pump quit. Stayed with truck and waited for tow truck so that we could go home.

Myra S. | Overall Experience |
Grado:

I secured the storage, on White Lane for1 1/2 years. I did not have any problems with rodents are bugs. I never had any break-ins are disruption of service. The staff have been friendly and helpful

jon S.
Grado:

El cliente no dejó un comentario.

David T.
Grado:

El cliente no dejó un comentario.

Albert K.
Grado:

El cliente no dejó un comentario.

Thomas L.
Grado:

Inform if uhaul can be dropped off at any location.

Robert G.
Grado:

I disagree with the need to call 2 references especially since they have records of recent previous business. Maybe a credit check might be an good alternative. Time consuming and many people just do not answer unfamiliar numbers. I have to rent again in a couple of weeks and have to go through that process again despite the fact they have made the calls before and with the record of successful returns.

Dickie C.
Grado:

its great just the way it is.

James R.
Grado:

El cliente no dejó un comentario.

Glendora K.
Grado:

El cliente no dejó un comentario.

Kenneth M.
Grado:

The store tried to put scratches on the u haul my fault. Also the girl that was checking the vehicle in didn’t know what a 1/4 tank was and was trying To get me To pay more. I know Next time to video tape The entire truck on every scratch it was a horrible experience

Daniel L.
Grado:

El cliente no dejó un comentario.

Michael F.
Grado:

I was in and out in less than 10 minutes, absolutely no hassle. When asked about the damage to the trailer, fortunately I had timestamped photos documenting all damage. I learned from the employee who handled my return that the pick up facility had no photos documenting the damage uploaded for verification and remarked to another employee that they (pick up facility) should have never let it leave their yard.

Francisco G.
Grado:

never in my existing life will I ever rent from uhaul again, the people at the Bakersfield location committed fraud charged me whit damages that I never committed. if I had the time I would pursue legal action. I talk to management and they always ignored my calls. what a disgrace of a company. I should create a company and put u out of business thank again for ignoring my calls

Cody K.
Grado:

I was told I would not be getting a deposit back when I was told by the location I rented from I would be getting it back so now I’m out $75, I will never rent from uhaul and I will let all my friends and family about what happened

Rodney B.
Grado:

More ppl checking in and out the equipment and more help at the front desk

Maria P.
Grado:

The rep who help me didn’t even go over the contract No happy about the service at all

Jorge B.
Grado:

Made reservation on-line because when phone lines are too busy at location they automatically roll to call center. Was give pick up location of White Lane in Bakersfield, CA. Showed up at 8am as scheduled only to stand in line 45 minutes and be told just go and get your trailer hooked up then come back and check out. Very frustrating. Had a 24 hour reservation (8am - 8am). Was told to return to same location by 8am Sunday, 01/26/2020. Showed up at 8am and office did not open until 9am. Really! Again, had to stand and wait around. Once office opened I stood in line to be checked back in. When I got to the counter it took the rep a bit to pull my reservation up because the rep next to her who checked me out the day prior noted "one way" when I clearly told her I was returning to the same location. Once we cleared the issue I was then told I'd have to wait because the lot person was by himself and not available to disconnect the trailer. I didn't bother at this point. I told the rep to finalize my paperwork and I would disconnect the trailer myself. I will not use this location again, and probably not use U-Haul again. I'm told by other customers who were waiting they've experienced same issues with U-Haul. As large of a company as this is, it should be better managed.

Michael W.
Grado:

I've been renting from uhaul for years, getting way over priced! And to be honest false advertising too! Sure $29.95 for the truck but mileage is where you get dinged!

David P.
Grado:

El cliente no dejó un comentario.

Brian M.
Grado:

Uninformed employees. Truck that I reserved was not available, then the truck to replace, the employee couldn’t back it out of the parking space. It took almost an hour just to get a truck, even though we had an appointment. Then when we finally got a truck, it had no gas in it. The original truck we were promised was still on our contract as “half tank” so when we returned the truck, we were charged for not having it at half tank, even though we received the truck on an empty tank.

Jim F. | Overall Experience |
Grado:

Staff was great. Storage area was sometimes overcrowded especially with passenger vehicles and made for tight driving through to get to my unit

Jerry M. | Overall Experience |
Grado:

Safe and secure.

JONATHAN LEIGH R. | Overall Experience |
Grado:

Excellent facility and friendly and helpful staff. The wait for service can be long.

dixie a. | Overall Experience |
Grado:

CSRs are friendly however there never seems to be enough CSRs onhand during peek periods. They don't have a sense of urgency when it's several customers deep.

Lexi W. | Overall Experience |
Grado:

Not the best experience

rena z. | Overall Experience |
Grado:

All my stuff was stolen out the unit they're the only ones with the key said they had cameras cameras did not work inside job they need to find a thief within their company

Daniel N. | Overall Experience |
Grado:

Very friendly and helpful staff. Would go to them again.

siddiqua r. | Overall Experience |
Grado:

Luis was extremely helpful through the entire process and made me feel secure about my storage needs! Great staff

Javier R. | Overall Experience |
Grado:

Prince increase by $5 a month immediately after moving in. When asked for an explanation I was told by Assistant Manager because we can increase the price. Cold Customer Service and poor communication

Angilique R. | Overall Experience |
Grado:

Great place to store your belongings.

Christine G. | Overall Experience |
Grado:

Enjoyed renting in a clean and very friendly Place

Beatrice H. | First Impressions |
Grado:

Great place, everyone was very nice and helpful. Thanks to the manager, Luis Gonzalez, he was very efficient.

Beatrice H. | Overall Experience |
Grado:

Everyone was nice, friendly, and helpful...… Made it easy for me. First time I've used storage facility.

jesse m. | Overall Experience |
Grado:

Thanks we had a good service.

HAYDEE M. | Overall Experience |
Grado:

Thank you for your wonderful customer service

carmen c. | Overall Experience |
Grado:

The only thing that wasnt good their was no trashcans for people to throw. Stuff away like a few black garbage bags .not a sofa or anything big it would have been convenient for us .so I think having

laquenta g. | Overall Experience |
Grado:

I could never understand why my rent was raised ever year.

CHRIS H. | Overall Experience |
Grado:

The staff @ the White lane facility in Bakersfield has gone out of their way numerous times to help my wife and I during our move and transition. Thank you

Christopher H. | First Impressions |
Grado:

We are beyond happy with our experience with the Uhaul on White Lane. Every employee has gone above and beyond to assist us and are very pleasant to communicate with.

Chrystal M. | First Impressions |
Grado:

5x10 Storage unit states fits 1-2 bedroom home. Barely fit a one bedroom home. But had good customer service

gail d. | Overall Experience |
Grado:

Calls were not answered by the facility itself, but rather the main line. Very difficult to get a hold of someone at the specific location. Also, no response to written text messages.

Marian W. | First Impressions |
Grado:

.

Lorraine K. | Overall Experience |
Grado:

Excellent Service

Shida L. | Overall Experience |
Grado:

Thank you U-Haul

Marion Y. | First Impressions |
Grado:

Robert and Kristine are great and helpful. However, I lost about $50 with gas overfill. Long time processing in. Lock mechanism on storage unit broken. No instructions on box to leave storage area.

Terry M. | Overall Experience |
Grado:

Very helpful and great customer service

Donna M. | Overall Experience |
Grado:

My unit along with several others was broken into on or before 4/19/2019. I was sent an email stating they put an additional lock on my unit but I was never told why. Most of my stuff had been stolen

Michael M. | First Impressions |
Grado:

Friendly, courteous, great experience!

Santos C. | Overall Experience |
Grado:

Great customer service and facilities.

Patricia M. | First Impressions |
Grado:

They were completely professional and helpful!

wynter s. | First Impressions |
Grado:

Ethel was great. Very friendly an helpful. Thank Ethel and tgeam at Uhaul

terry w. | Overall Experience |
Grado:

My phone reservation was unit 440? When I arrived, was told its not available & given 2 units. I had 2 purchase an additional lock. I was told return truck Panama Ln, had to take to back to White Ln.

Jim W. | Overall Experience |
Grado:

I was pleasantly surprised and told my wife no wonder U-Haul is nationwide it’s a great organization ran very efficiently with a good product

janet b. | Overall Experience |
Grado:

Other then having to wait from Feb 26 to march 12 2019 to get the pod delivered everything was good

Frank E. | Overall Experience |
Grado:

Check in process needs to be streamlined for faster check in.

Sapina R. | First Impressions |
Grado:

It was quick fast service

Steve Lee W. | First Impressions |
Grado:

This place is great and the staff are friendly and helpful. The best storage experience I've ever had. Recommending to everybody I know. Thank you.

margie c. | Overall Experience |
Grado:

We had no problems at U-hall storage.

Nelda T. | Overall Experience |
Grado:

I would recommend your storage units to anyone that is looking for storage. Thank you once again for all the help & energy you put in by helping me.

Lucas h. | Overall Experience |
Grado:

Autopay did not work but we tried to fix it MULTIPLE TIMES & it still failed. Staff treated me like a deadbeat even though it was autopay not working (exception: Amanda). I expected better from U-Haul

jesse m. | First Impressions |
Grado:

The waiting time for pick up was more than an hour. To respect what they offered they asked to drop off at a different location saying the address was on the contract. No address to drop off.

steve s. | First Impressions |
Grado:

Great staff, your storage manager was very helpful. Considering the construction in your parking lot, it did not hinder there ability to give great customer service.

LIZABETH F. | Overall Experience |
Grado:

I noticed after all my belongings were cleared out, how “clean” the empty storage space looked. No bugs or vermin droppings...I had never even thought about it before-my things were kept “bug free”!

Debbie V. | First Impressions |
Grado:

I was impressed. The facility was well maintained. There are security cameras. The associate that helped me was knowledgeable, personable, & she made the experience a good one.

chelse m. | Overall Experience |
Grado:

They were always very efficient

Angilique R. | First Impressions |
Grado:

Great storage place

MARISOL R. | Overall Experience |
Grado:

Staff is friendly and very helpful.

Robert K. | Overall Experience |
Grado:

Very good experience

lisa s. | Overall Experience |
Grado:

Thank all of the staff for the help they gave me.

Kara R. | Overall Experience |
Grado:

Great!! You guys were awesome.

patrica p. | Overall Experience |
Grado:

Very well organized. Thanks Patricia Parks

Lynn W. | Reservación |
Grado:

Thank you for your care this time We were very happy to have the confidence that you did have our truck ready on the day we reserved it. Thank you and we will most likely call again. Thank you L

MICHELLE W. | Overall Experience |
Grado:

I am a U-Haul fan, my recent storage location on White Lane, in Bakersfield, had a crew that all U-Haul employees should model after. They were so intuned to my specific issue.

Leefa C. | Reservación |
Grado:

So far our only contact has been renting a storage unit. The store manager was accommodating as were staff. That process was easy.

William K. | Overall Experience |
Grado:

The door I had to get into my storage was small. I was told that it has a way to keep it open, but it didn't. Your free storage should be large enough to fit the size of the truck rented.

Martha C. | Overall Experience |
Grado:

Staff are well trained and very helpful

MICHELLE W. | Reservación |
Grado:

On my way to finalize my storage reservation rental, I thought, "I'll compare prices I was quoted to those along the way, in case I find lower rates and closer distance." Wow, no doubt, U-Haul wins!

Napoleon M. | Overall Experience |
Grado:

good help. Awesome.

Michael M. | Reservación |
Grado:

Great customer service! Thank you

Lesly W. | Reservación |
Grado:

Area is a little tight coming into center because of all the uhaul rental vehicles ready to rent out so it a little overwhelming. Workers are good at what they do and are good with helping you out.

Leticia G. | Overall Experience |
Grado:

Staff were very nice and professional and friendly thanks for making my move easier.

Margo D. | Overall Experience |
Grado:

Employees at this store work like clock work .....very happy friendly professional and helpful...NICE JOB!

anita j. | Overall Experience |
Grado:

Most unorganized company I have ever dealt with, will never use Uhaul

janet o. | Reservación |
Grado:

I had the utmost BEST experience ever at White Ln Uhaul. Monica was very helpful, knowledgable and her customer service was perfect! She explained everything to me as I got my storage unit.

norma w. | Overall Experience |
Grado:

For the last 6yrs. I have used your facility. Always very accommodating to my needs. Thank you, Norma Williams

Samuel c. | Overall Experience |
Grado:

I'd rate my experience a one star if it wasn't for the friendly staff. Box was late, compensation money late. I shouldn't have to call Uhaul to find out box status, they should initiate the call

Robert C. | Overall Experience |
Grado:

Please reply to letter send 6/9/2018 concerning my moving experience from Bakersfield to Georgia and my requests. Robert Cummings 661-364-6730

JIM M. | Overall Experience |
Grado:

Very helpful, clean facilities easy access. Would recommend to a friend.

robert f. | Overall Experience |
Grado:

no comment

SHARON I. | Overall Experience |
Grado:

Great customer service!

No reviews have been submitted for this location.

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