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Nicholas H.Customer Reviews for U-Haul Moving & Storage at West Maple St
Testimonials From Recent Customers
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The line at pick up was long and only one person waiting on people.
Doris M.🙏🏾🙏🏾
Jaqueline J.Be more clear about policies and extra charges. I felt like explanations and expectations were vague and this led to some confusion when returning the vehicle. The guy who check out and in the vehicle was clear that he could care less about customer service and did the bare minimum to help facilitate the process.
stephen L.Be sure to ask about the truck you are getting. Ours had 99,300 miles on it and didn't like to go above 60 on the highway without shaking. The steering wheel was out of alignment - you had to hold it at 10 o'clock in order to go straight. The customer service was good at this location, although they forgot to tell us that they wouldn't be open when we needed to drop the truck off. We thought you just drop the keys, but then found out you needed to go to a website to check the truck in, and that included taking a picture of the gas gage and odometer, which we couldn't do because we had already dropped the keys. We had to go back when they opened to ensure we weren't getting charged for an extra rental period due to not being able to take the needed picture. All was fine, but it was an extra step that could have been avoided.
Sheri B.Uhaul as a company needs to do better on knowledge and upkeep of their vehicles, not this location specifically, overall though. It's not this locations responsibility that the truck started with extra miles but uhaul should work unanimously so as any issue started somewhere can end wherever the complaint party is at. It shouldn't be "that locations issue" it should be a company wide issue. Because that is not fair to the customer to have to deal with issues left and right and then have to pay the original bill plus another 350$
Christopher S.Gary is a phenomenal dude! Very friendly, very helpful- give the man a raise!
Nicholas P.N/a
Willie H.Manger was not cooperative with this special request from another GM ...
STEVE H.Quick return check in. Quick check out with internet app.
Jeffrey K.Trailer had a LOT of leftover dirt and I had to sweep it out, not cool
ROGER Q.Have truck ready at promised time, have dollies available as reserved
dan C.Great service. Easy in and easy out. Today the representative showed me how to figure out how much gas to put in by the little chart on the pamphlet and that was very helpful for me.
madelyn C.Thanks guys
joseph C.They were under staffed
Timothy G.I was charged twice for a single rental. I checked in and paid online and should've been able to walk in and grab the key and leave. Instead, I was forced to fill out a second contract and pay a second time. I was given a vehicle that did not match the contract I finished online and tried to talk to the manager of the location about it. He was incredibly condescending and tried to tell me the second charge was just a hold even though I could see two separate contracts with two separate vehicles listed (one paper, one online). I asked him to put in writing that I would only be charged once for one contract, and he called that “a waste of time.†I told him it wasn't a waste of time for me since I had been charged twice at that point. It's THREE days later, and I still haven't been refunded the $58.59 that I should never have been charged. You all owe me $58.59. This was a horrible experience and I will never use this location again. And if uhaul doesn't refund the overcharged amount in the next couple of days, I'll never use uhaul again.
ERIN H.Employees were very helpful
Nancy S.Everyone was very nice to deal with .
Jolene C.Since the adjoining streets have center island at the entrance and exit to the U-Haul pick-up and return parking lot, it's tricky getting into and out of the parking lot.
Jerald T.Third time I've used this location it is efficient, staffed unprofessional. Could not have been easier
E James S.Really friendly and professional. Would like it to be open later.
Linda L.Awesome employees, rented wrong equipment and the helped solve the problem.
CARRIE V.Renting many yesrs this location. Gary is one of the outside guys who makes certain you get hooked up and safe to go. Everyone inside gets you signed up and out the door.
Evan M.I didn't make a reservation for a truck but they greatly helped me in my situation. Thanks to the team you have at that location! Awesome business knowledge they have! Thanks!!
Terence C.Ordered an appliance dolly. Was not provided. Called the store and was offered a free one if I came back to get it. Nice gesture but no compensation for the additional milage that I would have to pay for. Overall no effort was made to correct the situation. Need to do better.
richard O.The work is inaccurate. There are some errors in the rental scheduling. An extra amount was taken without right
alamalhda A.Oily floor in the back of truck, made it very slippery.
John B.Technician inspecting equipment during drop off was very helpful and courteous. Very good customer service!
Michael P.I had the truck scheduled for Saturday and I was told I was late to pick up. Luckily I was able to get it on Sunday. Not very happy with people on Saturday.
Shalene S.Drop off area is congested after regular business hours
Shawn R.Both my check in and check out experience were amazing. The kind lady who took my information at the front desk was incredible. She said she was a computer person by trade and a graduate of emporia State University and was as nice as can be and helpful, too. An outstanding employee and a great experience for me. Also the person who signed me back in when I returned the vehicle was nice ,too and efficient. Thank you U-Haul for a great experience
Paul D M.Very smooth process from start to finish. Personal amable
Jon T.All questions were answered. I was very satisfied. Would come back.
Patricia M. | First ImpressionsEdward was amazing, very knowledgable and efficient. He was able to problem solve on the spot making me ready to go in just under a few hrs. I will tell everyone that I know to head his way.
Jonathan A.Good service
TANYA B.Reduce rates for short term (less than 4 hours) rentals. Create a rewards system for frequent users.
Terrance C.Friendly staff and were very helpful.
Craig N.Everything worked smoothly. We couldn't have had a better experience. Jake Flores was knowledgeable, friendly and patient with any questions we had.
Linda F.It was raining the night I used it. I went to use the windshield wipers, and they broke immediately. This made my ride dangerous. The vehicle felt like the transmission was slipping. This location needs to take better care of its trucks.
Yshall D.All of the staff have gone far above and beyond to help individual customers with individual needs. Those who have mobility issues are treated with dignity, and if situations crop up they are quick to find ready solutions. An enthusiastic and helpful team of people.
Debra B. | First ImpressionsI had my storage broken into twice. I cancelled my storage and yet got billed or it and messed up my credit. The staff isn't listen at all to my concerns. It was a horrible experience
Cassandra O. | Overall ExperienceMan who helped me was very good & explained it well.
Sara P. | First ImpressionsI paid faithfully until my health started failing (9 months later) I was in the hospital fighting for my life and what happened they auctioned my ONLY BELONGINGS.. I lost everything and still recovering in a shelter.
CHARITY H. | Overall ExperienceHad frequent issues with electronic gate to get in. No one answered on call button or came to help
Connie L. | Overall ExperienceI originally moved in on 7/26/22. The entire process took an hour and a half, from the time I arrived with my truck to the point where we actually had the unit and could begin unloading. The staff were completely incompetent, I was passed around like a hot potato until I finally got to someone who seemed to know what they were doing. Once we -finally- got the unit and opened the garage door, we saw at least 15 roaches scatter into the walls. When I brought this up originally to the staff they told me that pest control would be out within the week. Fast forward to Thursday, August 18th - I arrive at the unit to pick up some of my things. There are roaches absolutely everywhere - on my things, on the floor. I'm not thrilled, but I take my things and go as I was in a rush. I called on Friday the 19th to report the roaches and to pay my bill for the unit and then discover that not only can they not find me in the system, but they've rented my unit out to someone else! Eventually, after two hour long phone calls on 8/19 and 8/22, they found "my" unit (wrong unit number, my stuff is not there), and it was listed as being rented by my Dad, who lives in Chicago, and had nothing to do with the rental whatsoever. I had to physically walk to the storage building, open my unit, and show them that I was in the unit that I said I was. I told them about the roaches again, and was told -again- that pest control would be out within the week, which I can only assume at this point is a bald-faced lie. I was given a month of "free rent," but I plan to leave a very public review unless the bug situation is resolved permanently. I have spent a total of 3 hours out of my life trying to deal with U-Haul's incompetence, and now will have to spend countless more cleaning and re-packing my things because they are probably infested with roaches. I am disappointed and upset, to say the least. I rented this unit in the first place because I'm disabled and needed a place to put my things after escaping an abusive ex. Moving and a legal separation are already difficult enough, this storage unit fiasco is absolutely the last thing that I need to deal with. Shame on you, U-Haul.
Jeniveve M. | First ImpressionsStaff were very helpful and understanding and courteous actual rental date was 8.17. 2022
Marsha M. | First ImpressionsI'd definitely recommend this storage place to others
cindy t. | Overall ExperienceA bit too high on rates
Tambra E. | Overall ExperienceOil leaked into my unit from the unit next to mine. I appreciate you putting down some stuff to soak it up. A couple of dead mice, but nothing major. Very convenient.
Marianne M. | Overall ExperienceThe unit was full of mouse droppings and we had to request another unit. the manager did however seem concerned and did he best to find another mouse free unit
Jordan C. | Online Move InAll was good for the past 9 years but if I rent again a storage unit I would go somewhere with an elevator. Those steps are horrible.
DEBBIE P. | Overall ExperienceMeets all expectations. Thank you!
kimberly j. | First Impressionsthe move in experience was frustrating. I had to go back and forth from the unit to the office 3 times before I could access the unit. I was not given proper information about the unit and the staff seemed unwilling to assist and one member treated me as if I were stupid.
Kim S. | Overall ExperienceLove these guys, great vibes. Well done
CHAYSE K. | First ImpressionsI really appreciate you working with me times was hard
Brenda D. | Overall ExperienceWe asked for help from the staff & they left and never came to help us . Also we found 3 rats in our unit . But before that The facility was very nice & clean until the incident
Nyachangkuoth J. | Overall ExperienceNo after hours access. Staff very, very friendly. But, hard to get ahold of someone at the store over the phone.
Jody W. | Overall ExperienceHello everything was good except one thing. The old lady promised us a low level storage and that never happened. We had to end up going upstairs to a different storage unit. I dont understand why you would be promised a downstairs and then you end up upstairs.
SHIRLENE H. | First ImpressionsI purchased the 24 HR access to my storage unit, yet on two separate occasions I was not able to gain access. Not only that. I chose this location due to the fact it had an additional security fence around the perimeter. For over a month the gate to this fence was left wide open due to construction. I was never notified of this or that we wouldn't have access due to construction/pouring concrete. I tried to reach the store by phone on multiple occasions, which is not possible due to the fact that I'm routed to a call center. After you wait on hold for 45 minutes the call center informs you that they know nothing about these units due to the fact that they are managed on the local level. Which it is impossible to reach them due to the fact all the calls are forwarded to a call center. In an effort to find answers I sent an email to the store with my questions about the security gate and not having access. My email was never responded to (over a 2 month period). I then receive an email and text notification from the store saying "there is an emergency with your storage unit, please contact us right away at 402-932-0440." The number was incorrect. It's is not the store number or any number for U-haul. Due to the message, I was concerned about the state of my items, especially since the number I called only ever ringed without answer. I took off work and drove to Omaha to find out what was wrong. Turns out nothing was wrong and my payment was just late. Upon arriving at the store and finding out that the store is apparently using emergency messages to trick people into coming into the store, I went over my issues. The response I received was that I must have not been doing it right because that was impossible for me to not have access. Even though the movers that I payed to move my items (for no reason since I couldn't access to my unit) also tried multiple times. I closed my account and moved my items to another location. It is a shame to see U-haul having such poor business practices, especially when they used to have such high standards.
SETH B. | Overall ExperienceThe guys were quick with the paperwork to get you on your way!
KRISTINE H. | Overall ExperienceI was amazed how clean my storage unit was when I moved out. I was an occupant much longer than I expected. Staff was always helpful and accessible. I would recommend this particular location to anyone. Only drawback was no elevator.
TAMI M. | Overall ExperienceMy items were contaminated with mice, mice urine and droppings. I loss some very valuable items due to this.
Tara B. | Overall ExperienceBoth locations in Las Vegas and Omaha Nebraska where the best
eugene m. | First Impressionshad mice in bedding and other things..had to throw out. The smell was very bad and big house flys.. would not recconded to anyone. didnt not help me in anyway.
Rachel T. | Overall ExperienceThe lady that helped me was beyond fantastic. And she legit helped me, , I wasn't sure what to do or how to proceed with some things, but she laid out my options for me and helped me figure it out and couldn't be more friendly and patient I had a great experience and will use U-Haul again.
Ryan N. | First ImpressionsSome of the most helpful and caring people I've had the pleasure of dealing with. We had a serious accident and totaled our truck and travel trailer in June. We drove back out from Oregon and retrieved our belongings in August. These folks were so wonderful.
gary d. | Overall ExperienceThe initial phone contact was excellent. Upon arrival all went downhill from then on. Staff was friendly but not as helpful as a customer would expect.
Kim S. | First ImpressionsGracias
Zachary G. | First ImpressionsMy storage unit had accumulated sand along a north wall, somwhow under the wall?
maureen r. | Overall ExperienceThis place is terrible
Jeff F. | Overall ExperienceMatt and his team are always extremely helpful. I have used maple street uhual for the 3rd time this year and have never had issues. Thank you so much!!
Allanah M. | First ImpressionsThe staff and the storage manager, Jim, were very helpful. Very courteous and informative when explaining my options.
Felisa D. | First ImpressionsThey were understanding of my needs and very accommodating.
Jacqueline W. | First Impressions4003 was dirty outside and in, and the seal was ripping. It took a foot to the handle to help it slide to locked, yet we were very satisfied for the money, and the staff were extremely kind and helpful.
Simon L. | Overall ExperienceDale is an AWESOME human being and he went above and beyond for me and my situation. I would definitely recommend this particular site just because of Dale.
Rosetta B. | First ImpressionsAlmost every time I visited the storage unit I had problems getting the latch to slide into position so I could attach my padlock. Therefore I'm hesitant to use the facility in the future.
dennis b. | Overall ExperienceZero stars seems more appropriate. I find it really bad business when a debit card that isnt on file gets ran without permission. Not only has this happened once it has happened twice now. I would never refer anyone after this. When I got the storage unit all the above questions applied.
QUINN G. | First Impressionskeep up the great work thank you
Janice J. | First ImpressionsThankyou U Haul @ 90th and Maple Omaha Nebraska . Matt Philips And his staff took Care of me . They are a professional well Managed . Team at the 90th @ maple Thankyou all .
James S. | Overall ExperienceI came into the facility 10 minutes before closing and was greeted and treated very well. I was able to book a truck and a storage unit within 6 minutes. The gentleman at the desk was friendly and very professional. He deserves a raise and a promotion! I love U-Haul - thank you for helping me.
chris m. | First Impressionsprice for storage is ridiculous.
Brenda D. | First ImpressionsYou said that I had $175 coming back refund but when I get down here they only give me $100 refund. So I rate it semi satisfactory
GLYNN Y. | Overall ExperienceI had no problems what-so-ever, however it was a bit pricey.
Jennifer J. | Overall ExperienceFriendly and excellent service. Thankyou
arlan s. | First ImpressionsI have no desire to even look into other facilities! This team has all the bases covered, even if the customer doesn't have an understanding of else to expect. They have your back.
Ron A. | First ImpressionsVery helpful staff
Mahalia M. | First ImpressionsThe email I was sent about access hours and the actual access hours at the facility was wrong.
Curtis H. | Online Move InEveryone was courteous and helpful. Thank you!
Brad M. | First ImpressionsWould not recommend you haul because your prices are too high that's all
nicole r. | Overall ExperienceThe staff was friendly and helpful. They went out of their way to find the right unit for me.
MARK N. | First ImpressionsMy only complaint is that I showed up one day at about 6:45 p.m., and the access was already locked. It should've been open until 7. The staff let me in, but I did have to drive up to the store and then back down to the storage area before I could get into my unit. But otherwise, the process went smoothly and we got a unit with a really convenient location.
Anna R. | Overall ExperienceFrom the moment I rented the trailer ( from the man, I wish I knew his name, he was awesome ) to Yolanda who help cancel my storage unit the entire process was stress free. I appreciate GREAT service. Kudoos to all.
Gregory L. | Overall ExperienceGreat experience 😊
Bethanie O. | First ImpressionsVERY HELPFUL STAFF
Thomas m. | First ImpressionsThe unit I had was dirty. It was not swept out. My mattress protector is ruined. It felt like the climate control wasnt working. Something needs to be put over units so people cant climb over in case.
Lindsay P. | Overall ExperienceThe staff was a class act I wish more business would be like them
GLENN C. | Overall ExperiencePaco was amazing to work with. Professional and polite, competent and caring. Renting a van from him was why I decided to rent a storage unit.
Patricia D. | First ImpressionsDale at 90/Maple is the best!!
rodney w. | First ImpressionsEverything was clean and secure
VIRGINA D. | Overall ExperienceTo expensive
Tia W. | Overall ExperienceGrounds around door had broken glass the entire time I rented.
Randall M. | Overall ExperienceThe business was very organized, clean and the employees very helpful.
Marcie C. | First ImpressionsEverybody was kind & expert in their handling My requirements at U haul 90 th & Maple Branch . Maple Street . Omaha Ne . They have never let me down In my lifetime .
James S. | First ImpressionsThe staff: excellent, providing friendly, helpful, courteous service, and answering questions with positive and thorough response. An older, well-experienced staff person: exemplary; like a friend!
Marie A S. | Overall ExperienceI strongly recommend this facility.
Thomas T. | Overall ExperienceMatt was always interested in helping me and responded immediately to the few problem I had with corporate billing for my storage spaces.
Robert A. | Overall ExperienceThanks for being understanding
Verynthia L. | Overall ExperienceReceived misinformation about policies from employees and manager about selling items from rented storage rooms.
PHYLLIS J H. | Overall Experience