Customer Reviews for U-Haul Moving & Storage at Welland Ave

6,602 comentarios

470 Welland Ave   St. Catharines, ON L2M5V4
(Btwn Bunting & Grantham)

(905) 688-0343

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(905) 688-0343

470 Welland Ave
St. Catharines, ON L2M5V4
(Btwn Bunting & Grantham)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Wiper blades needed replacing

Jim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karolina P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sali R. 
Clasificación:
5.0

make sure everyone is aware that it is $.59 a kilometer for mileage Outside of that everything was excellent Staff were professional and courteous and very accommodating to the changes I had to make to the orginal agreement

PAULJ S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
4.0

Great service and it was quick. Lots of supplies if you need something or forgot something. They hooked up the trailer checked lights and tires. Overall great experience

MICHAELB H. 
Clasificación:
5.0

Friendly service from pickup to drop off, only gripe would be the debit tap wasn't available at the Welland Ave. location

John R. 
Clasificación:
5.0

I have mentioned Welland Ave to many people as they are very well equipped with the inventory. Staff, there also help move you through the rental process and o n the road as quickly as possible.

Donald D. 
Clasificación:
5.0

Don't know i am very happy so far

Jack B. 
Clasificación:
5.0

Rented from this location numerous times and have always been pleased.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald R. 
Clasificación:
5.0

The staff at the Welland Ave., Saint Catherine's location are always very professional and courteous I highly recommend that location sincerely Martin Walker

Martin W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blair C. 
Clasificación:
5.0

Thank God everything went off without a hitch ,my 99 year old mom passed ,and we need a van to move her things out of the home she was in ,UHall made everything so easy ,they are fantastic at this location ,I have used they three time ,every time wonderful employees, very pleased.

PHYLLIS P. 
Clasificación:
3.0

Was rushed to return a weekly unit "immediately" after I informed the store I planned to keep it an extra day and returned it as quickly as possible to try and help out the guy on the phone, who was clearly having a bad day. I returned the unit the same day in the afternoon before 5pm. I was charged 1/3 the cost ($109.99+tax) of a weekly rate ($330+tax) for returning less than 7 hours after the weekly rental ran out, 17 hours before I was planning to have it back. I did not even use the km from the weekly rate (801km of 1000km). When I returned, there were 3 identical vans on the lot ready to rent. Seems strange that he needed this vehicle so badly at 1pm that at 4:45pm he had 3 other units. Very disappointed with today's experience, however all other interactions were professional.

Kenneth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond B. 
Clasificación:
4.0

Staff are all top notch, but the equipment is sub par. Your credit card machine and business system is your lifeblood. this needs to be rock solid and its just not up to par with everything else in the exceptional experience hertz provides.

Nevin K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eva S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARLENEA I. 
Clasificación:
4.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

The pre pick up online check in was bumpy and impossible to use. Thankfully the staff at the Welland Avenue store were able to assist me in person. They were all very friendly and helpful.

Kara D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice S. 
Clasificación:
5.0

Really please with the service Tks

Jean G.  |  Overall Experience 
Clasificación:
5.0

The staff at the Welland St. store are very well trained and very helpful. They took the time to understand the issues and worked with us to resolve the issues we had. A big thank you to Samantha and Justin at the Welland St location . Please excuse any spelling mistakes.

gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D.  |  Overall Experience 
Clasificación:
5.0

Too bad I was made to feel like a nobody slob because I DID NOT HAVE A RESERVATION. I did not realize I was in a 5 star restaurant on Wall Street. It was a time when there was obviously stock available. Walk-in customers do not need to feel like they are lacking. They are your clients as well.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tim N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alius Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denis D. 
Clasificación:
5.0

Replace the tires.

Blair C. 
Clasificación:
5.0

The folks were great, quite organized and pleasant. The vehicle was clean and well maintained -except for inside the cab. There were streaks that would indicate wiping, but perhaps with a very dirty rag.....we had to wipe the dash and wheel and other touch surfaces with our own sanitizing wipes before driving,

Kathryn K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina F. 
Clasificación:
5.0

It was very quick and efficient!

Walter C. 
Clasificación:
3.0

Your online booking system is useless. A staff member has to call back to sort out details or the customer has to call the office to do any revisions. Oncce we get to the U-Haul office we have to do the entire reservation all over again. The online credit card payment is a farce since it doesn't carry over to the actual reservation meaning we have to stand in line ay the office waiting to do the same redundant paperwork and payment all over again! We were not told the procedure to return the vehicle. Again standing in line for another half hour only to be told to go outside to see the fellow taking drop offs. Poor organization has the staff tripping over each other and eating everybody's time. Cheerful, friendly staff working in an antiquated system. Too bad.

Jennifer T. 
Clasificación:
5.0

Nathan was very helpful

Josh B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SID W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

Very helpful employees Dropping off at a different location was very handy

DEIDRE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
4.0

The drop off was very busy so I ended up just leaving the truck in the lot with the keys in it. Not ideal but they were too busy for the volume of returns

PERRYMASON J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Pawel T. 
Clasificación:
5.0

I have dealt with this location a couple of times and am always happy with the level of customer service. Everyone I have dealt with there is smiling and friendly which is nice to see. Truck was clean and drove well. ¡Gracias!

Julie C. 
Clasificación:
5.0

I have always been pleased with U-haul service at the three locations I have dealt with over the years in Oakville, Collingwood, and St Catharines.

Richard H. 
Clasificación:
5.0

The people that actually work there are amazing, the online check in is GARBAGE! Go with in person, anything online is the absolute worst

Jenna M. 
Clasificación:
5.0

Our movers were OUTSTANDING!!!

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

Everything went very well, no complaints

Keith B. 
Clasificación:
4.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

Friendly staff, flexible options, decent rates, good variety of accessories available (boxes, padding blankets etc..

Abram S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriele D. 
Clasificación:
4.0

Time to replace the 2 tires possible 3. It is illegal to have a Bias tire and a radical tire on one axle. Regards Rudy

RUDYD E. 
Clasificación:
4.0

Staff where courteous friendly and helpful. Worked through a printer malfunction vi email and text. Busy store with a good crew to guide you through the process of renting.

Brad C. 
Clasificación:
5.0

Great customer service!!!

Alessandra F. 
Clasificación:
5.0

good jub done by all tank you

Gary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
4.0

Quick and efficient

Phil K. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARYA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
3.0

Change your mobile phone pick up system to something user friendly

geoff S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter W. 
Clasificación:
4.0

I am thankful they had a truck. I was originally scheduled to pick up at 131 Eastchester in st. Catharines...this individual should not have a franchise!!

Brenda F. 
Clasificación:
5.0

I'm really happy with the service today, the fine installation of the hitch.and bike rack. I am really pleased with everything. Gracias

BONNIE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

Very friendly and professional staff. Clean and very well maintained facility

David D.  |  First Impressions 
Clasificación:
5.0

Very fast check in and check out

Llewellyn D. 
Clasificación:
1.0

The actual location was fine however their customer service (Hamilton office) is pathetic. After 4 weeks of calling to rectify a situation I was informed I am not if any importance to call back immediately. I will never rent from you again.

CHRISTAM T. 
Clasificación:
5.0

Customer service was amazing. Fast and helpful.

Giselle G. 
Clasificación:
5.0

service fast and friendly

L-Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shayne J. 
Clasificación:
5.0

Very happy thanks

Jean M. 
Clasificación:
5.0

Great experience with this uhaul rental. Friendly Staff at this location with no hassle. Large selection of trailers. This uhaul location specifically was very busy. In my opinion the the staff to customer ratio was unbalanced. With that being said this is the first customer experience for me at this location.

Jennifer R. 
Clasificación:
1.0

I am recommend this location to be close they are scammers form the manager to the last worker.

Emil N. 
Clasificación:
5.0

My experience with U-Haul at 470 Welland Avenue in St. Catharines was a very positive one. Every person working there was pleasant, cheerful and helpful. Everything was explained so there were no surprises at the end. The truck was clean and well maintained. It was a pleasure dealing with U-Haul and I would (and have) recommended it highly to friends.

Nina D. 
Clasificación:
4.0

All staff interactions were professional and helpful, we're flexible and allowed me to change reservation last minute. Really well run operation, was the easiest part of our moving day. ¡Gracias!

Mark J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff M. 
Clasificación:
4.0

fix your app so I can do everything there, including using a QR code scan so I just need to pull in, tap that I have arrived and scan my QR code for confirmation avoiding having to stand waiting for antiquated debit/credit machines and old fashion paper work prints. Thing of the money you'de save going paperless. Start offering/ using EV / Hybrid vehicles that use less to not fuel. Will benefit all and am sure deals could be made with various levelS of governments for a fleet the size of U-Haul's to go with a low carbon footprint model.

Thomas N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Val Andrew F. 
Clasificación:
5.0

As someone that has rented more than once from you… In the same week… It would be nice if you had my file on record showing what kind of equipment I rented before. Having your counter guy phone the second phone number contact I gave was a little embarrassing

Jeffery R. 
Clasificación:
4.0

Very friendly service all around

Emily E. 
Clasificación:
5.0

Nothing..all great

Joseph L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John Y. 
Clasificación:
5.0

These guys are always so professional and helpful! I hate to rent twice very close together and they were able to accommodate me both times! Thank you so much!

Jasmine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pino L. 
Clasificación:
5.0

The one tire on the trailer was very questionable… Other than that everything was good

JEFFERYJAMES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candace N. 
Clasificación:
5.0

Perfect

George A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stewart B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shawna r.  |  Overall Experience 
Clasificación:
4.0

My experience was good whenever dealing with staff in person, they were helpful and competent. My main disappointment is that I could never get through to the office by phone (over 10 attempted calls at different times over a week). As a result I have an outstanding accounting issue that hasn't been addressed.

Kenneth E.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff. Good value. Will use again

Cameron M.  |  Overall Experience 
Clasificación:
1.0

I had no problem at all with the staff, they went above and beyond for me!!! Especially Sam the manager. However I will be lodging a full complaint about the two units that I rented!! The one unit which I kept all my furniture in my couch there was a piece about 2 inches long eaten by mice this couch I only purchased three months before I put in storage. The other unit was totally infested with mice and there was a leak in the right corner at the top all the way along the unit all the boxes were soaked and moldy all my clothes were damaged my vases were damaged and the mice had eaten through everything. There was absolutely no perishable goods in that unit there was no reason for mice to be in there!!!I am very disappointed with that I lost a lot of property that meant things to me and because of that storage unit I no longer have them.

Pam P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Malcolm D.  |  Online Move In 
Clasificación:
5.0

Customer Service was amazing. Staff was knowledgeable, professional and speedy.

Noah M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth E.  |  First Impressions 
Clasificación:
5.0

I love uhaul use you guys for years wouldn't go anywhere else

RONALD J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cole M.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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