Customer Reviews for U-Haul Moving & Storage at Welland Ave

6,681 reviews

470 Welland Ave   St. Catharines, ON L2M5V4
(Btwn Bunting & Grantham)

(905) 688-0343

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(905) 688-0343

470 Welland Ave
St. Catharines, ON L2M5V4
(Btwn Bunting & Grantham)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

The truck I was using have severe alignment issues and should be fixed before it's on the road again very unsafe.......

Kelly P. 
Rating:
3.0

Customer did not leave a comment.

Jordan M. 
Rating:
5.0

NOTHING JUST KEEP ABREAST OF YOUR CUSTOMERS NOT PLAY STUPID LIKE VINE STREET DID.

Michael S. 
Rating:
5.0

The staff was very friendly and helpful. Thank you !

Tammy S. 
Rating:
3.0

The trailer we rented had torn straps. We had to buy our own to make sure our load was properly secured. Other than that the guys at this location have excellent customer service and helped us out greatly.

Genie-Lyn D. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
1.0

Ask and reserved a 26 foot 2 1/2 weeks in advance Only got a 20 foot. And 3 26 foots at this location. Guess that's how u make money on the Kms. Making people make more trips Will never use again

MANDIE Q. 
Rating:
4.0

Customer did not leave a comment.

STEVENTROY G. 
Rating:
5.0

The customer service was outstanding at the 470 Welland location and it was a great experience. I would like to thank them for the friendly and very courteous customer service. I need to rent another truck in January and I will definitely return to this location. I had called another location on St Paul in St Catharines that was closer to my home, but they weren't very friendly or helpful. They told me that if I wanted blankets or boxes I would have to pick up the truck at their location and go to another location for those supplies. I was booking two weeks ahead, and asked why they couldn't have the supplies at their location when they had a two week lead time. I was told that they don't have time to be driving from one location to another to pick up supplies. I then asked why they couldn't order the supplies ahead and was told they don't do that. Apparently it's easier for them to make the customer do the running around. Good luck with that.

ROGER L. 
Rating:
5.0

Customer did not leave a comment.

frank V. 
Rating:
4.0

Customer did not leave a comment.

Maxim A. 
Rating:
5.0

Customer did not leave a comment.

Cong H. 
Rating:
5.0

Customer did not leave a comment.

RAMSHARAN B. 
Rating:
5.0

Customer did not leave a comment.

Lynne H. 
Rating:
4.0

Customer did not leave a comment.

JOHN D. 
Rating:
4.0

I think if a trailer is returned a few hours late, then the customer shouldn't be charged an entire extra day for it. Should be charged a prorated amount for the extra time used. Customer service was quick and polite and knowledgeable.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Brad H. 
Rating:
5.0

Everything was ready staff friendly and knowledgeable

Linda C. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Teresa D. 
Rating:
4.0

Customer did not leave a comment.

MARK P. 
Rating:
4.0

everything was great .Thank you

jean-guy G. 
Rating:
4.0

Customer did not leave a comment.

Annette C. 
Rating:
5.0

Customer did not leave a comment.

Arthur W. 
Rating:
5.0

Customer did not leave a comment.

ANDREA C. 
Rating:
2.0

Customer did not leave a comment.

Kierstyne B. 
Rating:
5.0

The men working there were very friendly and knowledgeable about there job. I would recomend this location

Sharon B. 
Rating:
5.0

Customer did not leave a comment.

SASHA D. 
Rating:
5.0

Great service. Kind and friendly staff. Thank you.

Steven S. 
Rating:
5.0

Great staff! Perfect rental.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey W. 
Rating:
5.0

Great customer service

Garett L. 
Rating:
3.0

The Gas reading was off. Said there was over a 1/4 tank of gas but it was noticeably lower. The counter agent fixed the issue, however, if a customer does not pay attention to the Gas Level or the Kms, you'll end up paying for something you did not use.

Janey L. 
Rating:
4.0

Customer did not leave a comment.

Diana C. 
Rating:
3.0

Customer did not leave a comment.

Roger R. 
Rating:
5.0

All good

Joshua G. 
Rating:
4.0

The reason for NOT giving an 'EXCELLENT' grade to the question, "How would you rate this location overall?" is that the vehicle was parked VERY close to a light standard; at the base, there were 4 rods protruding from the ground to a height of about 3 to 4 cm. Wearing bifocals, and paying attention to the vehicle and the door, I could not see these rods protruding. I injured myself when I stumbled over one of them. This is NOT an acceptable circumstance. I have accessible parking because I have had spinal surgery. Tripping on something that should not be there or should be properly marked is not acceptable. Something should be done to remedy the parking/environment to obviate further injury, and perhaps, future liability. Your staff was advised. The customer service provided was most definitely commendable in every other way.

David H. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Murray T. 
Rating:
5.0

Customer did not leave a comment.

Tania L. 
Rating:
5.0

Thank you for many years of storage

CARRIE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul L.  |  First Impressions 
Rating:
5.0

Great service and trailer. Easy abs efficient

David C. 
Rating:
5.0

Customer did not leave a comment.

CELESTINOFORTUNA P. 
Rating:
5.0

Customer did not leave a comment.

NATHAN J. 
Rating:
4.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Nothing..... employees were amazing polite and friendly. 5 stars all the way thanks for a great service and experience.

RICKI M. 
Rating:
4.0

Customer did not leave a comment.

Justin Y. 
Rating:
1.0

Customer did not leave a comment.

Madison H. 
Rating:
5.0

Woot woot

Juan Andres L. 
Rating:
5.0

Customer did not leave a comment.

Norman H. 
Rating:
4.0

Customer did not leave a comment.

Zhipeng G. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Jorge F.  |  Overall Experience 
Rating:
5.0

Just continue treating your customers with respect and courtesy. The product offered should be as stated. No surprises. I was very satisfied.

Michelle R. 
Rating:
5.0

This is our first time to use Uhaul. I read the reviews before I book. And the reviews are correct. Jasmine was very helpful , professional and clearly explained to us the step by step. Another staff walk us through the truck and inspection. Very satisfied over all and would recommend this branch. Thank you.

Marlon M. 
Rating:
4.0

Customer did not leave a comment.

Nina d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDR S. 
Rating:
5.0

Excellent 1st impression with staff on both ends….very friendly

keith S. 
Rating:
4.0

Friendly and supportive employee upon return. Quick and helpful.

Gail R. 
Rating:
4.0

Customer did not leave a comment.

DAVIDANTHONY R. 
Rating:
5.0

kind, helpful, pleasant staff

Catherine S. 
Rating:
5.0

Everything was quick and fast even on a busy Sat, morning at the end of the month. Thank you.

Chris S. 
Rating:
3.0

Done the service quick, but then when I needed to get a hold of someone I had to wait a while for customer service. Seems short staffed.

Ben C. 
Rating:
5.0

Customer did not leave a comment.

barry P. 
Rating:
5.0

The gentleman who checked me in and out was courteous, professional, friendly etc. Everything went perfectly.

William R G. 
Rating:
5.0

Nothing yu guys we great accommodating and courteous and hero's in a time of crisis. THNK YU

Gloria D. 
Rating:
1.0

I didn't receive the truck I reserved, instead we received a truck smaller than booked which seriously compromised our move, they didn't even provide the correct dolly we booked. Customer service was absolutely awful in response to the headaches they created for us. Be very careful using UHaul for your moving needs. They will most certainly disappoint and they will do nothing to try to compensate you for their failures

John W. 
Rating:
5.0

Nothing = keep up the good work!

Michael C. 
Rating:
5.0

Super nice and super polite. I have been using this location for years now from kids going to university to our own recent move. It has been a pleasure every time.

Gordon T. 
Rating:
4.0

Uhaul attendants need to pay attention to customers waiting to be served instead of gabbing at each other! I had to get there attention because I was standing there in front of them waiting to be served while they were too busy yapping at each other! Poor customer service attentiveness wise! But once I had there attention the one attendant was helpful and checked the trailer over promptly!

DARREN V. 
Rating:
1.0

Lies lies lies . horrible .

DANI K. 
Rating:
5.0

I think the staff at this location have been wonderful. This is the second time I have moved with U-Haul and I have not one complaint. Very ready to help all the time....

Allan Z. 
Rating:
5.0

Customer did not leave a comment.

BRADLEYC H. 
Rating:
5.0

Everything went smoothly and efficiently. No problems or concerns

William W. 
Rating:
5.0

Customer did not leave a comment.

CARTER S. 
Rating:
3.0

Does`nt make sense to reserve a trailer online with all the necessary info and then go to pick it up and have to go through all information again. Not very efficient.

Guenther P. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Scott E. 
Rating:
5.0

Wiper blades needed replacing

Jim M. 
Rating:
5.0

Customer did not leave a comment.

Tom G. 
Rating:
5.0

Customer did not leave a comment.

Karolina P. 
Rating:
5.0

Customer did not leave a comment.

Sali R. 
Rating:
5.0

make sure everyone is aware that it is $.59 a kilometer for mileage Outside of that everything was excellent Staff were professional and courteous and very accommodating to the changes I had to make to the orginal agreement

PAULJ S. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

Great service and it was quick. Lots of supplies if you need something or forgot something. They hooked up the trailer checked lights and tires. Overall great experience

MICHAELB H. 
Rating:
5.0

Friendly service from pickup to drop off, only gripe would be the debit tap wasn't available at the Welland Ave. location

John R. 
Rating:
5.0

I have mentioned Welland Ave to many people as they are very well equipped with the inventory. Staff, there also help move you through the rental process and o n the road as quickly as possible.

Donald D. 
Rating:
5.0

Don't know i am very happy so far

Jack B. 
Rating:
5.0

Rented from this location numerous times and have always been pleased.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Gerald R. 
Rating:
5.0

The staff at the Welland Ave., Saint Catherine's location are always very professional and courteous I highly recommend that location sincerely Martin Walker

Martin W. 
Rating:
4.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Blair C. 
Rating:
5.0

Thank God everything went off without a hitch ,my 99 year old mom passed ,and we need a van to move her things out of the home she was in ,UHall made everything so easy ,they are fantastic at this location ,I have used they three time ,every time wonderful employees, very pleased.

PHYLLIS P. 
Rating:
3.0

Was rushed to return a weekly unit "immediately" after I informed the store I planned to keep it an extra day and returned it as quickly as possible to try and help out the guy on the phone, who was clearly having a bad day. I returned the unit the same day in the afternoon before 5pm. I was charged 1/3 the cost ($109.99+tax) of a weekly rate ($330+tax) for returning less than 7 hours after the weekly rental ran out, 17 hours before I was planning to have it back. I did not even use the km from the weekly rate (801km of 1000km). When I returned, there were 3 identical vans on the lot ready to rent. Seems strange that he needed this vehicle so badly at 1pm that at 4:45pm he had 3 other units. Very disappointed with today's experience, however all other interactions were professional.

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
4.0

Staff are all top notch, but the equipment is sub par. Your credit card machine and business system is your lifeblood. this needs to be rock solid and its just not up to par with everything else in the exceptional experience hertz provides.

Nevin K. 
Rating:
4.0

Customer did not leave a comment.

Eva S. 
Rating:
5.0

Customer did not leave a comment.

Steven E. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

EMILIE P. 
Rating:
5.0

Customer did not leave a comment.

DARLENEA I. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
5.0

The pre pick up online check in was bumpy and impossible to use. Thankfully the staff at the Welland Avenue store were able to assist me in person. They were all very friendly and helpful.

Kara D. 
Rating:
5.0

Really please with the service Tks

Jean G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David D.  |  Overall Experience 
Rating:
5.0

Very friendly and professional staff. Clean and very well maintained facility

David D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stewart B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cole M.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top