Customer Reviews for U-Haul Moving & Storage at Welland Ave

6,663 comentarios

470 Welland Ave   St. Catharines, ON L2M5V4
(Btwn Bunting & Grantham)

(905) 688-0343

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(905) 688-0343

470 Welland Ave
St. Catharines, ON L2M5V4
(Btwn Bunting & Grantham)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa D. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK P. 
Clasificación:
4.0

everything was great .Thank you

jean-guy G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Annette C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kierstyne B. 
Clasificación:
5.0

The men working there were very friendly and knowledgeable about there job. I would recomend this location

Sharon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SASHA D. 
Clasificación:
5.0

Great service. Kind and friendly staff. Thank you.

Steven S. 
Clasificación:
5.0

Great staff! Perfect rental.

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geoffrey W. 
Clasificación:
5.0

Extraordinario servicio al cliente

Garett L. 
Clasificación:
3.0

The Gas reading was off. Said there was over a 1/4 tank of gas but it was noticeably lower. The counter agent fixed the issue, however, if a customer does not pay attention to the Gas Level or the Kms, you'll end up paying for something you did not use.

Janey L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Diana C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Roger R. 
Clasificación:
5.0

All good

Joshua G. 
Clasificación:
4.0

The reason for NOT giving an 'EXCELLENT' grade to the question, "How would you rate this location overall?" is that the vehicle was parked VERY close to a light standard; at the base, there were 4 rods protruding from the ground to a height of about 3 to 4 cm. Wearing bifocals, and paying attention to the vehicle and the door, I could not see these rods protruding. I injured myself when I stumbled over one of them. This is NOT an acceptable circumstance. I have accessible parking because I have had spinal surgery. Tripping on something that should not be there or should be properly marked is not acceptable. Something should be done to remedy the parking/environment to obviate further injury, and perhaps, future liability. Your staff was advised. The customer service provided was most definitely commendable in every other way.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Murray T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tania L. 
Clasificación:
5.0

Thank you for many years of storage

CARRIE C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul L.  |  First Impressions 
Clasificación:
5.0

Great service and trailer. Easy abs efficient

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CELESTINOFORTUNA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN J. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
5.0

Nothing..... employees were amazing polite and friendly. 5 stars all the way thanks for a great service and experience.

RICKI M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin Y. 
Clasificación:
1.0

El cliente no dejó un comentario.

Madison H. 
Clasificación:
5.0

Woot woot

Juan Andres L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zhipeng G. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge F.  |  Overall Experience 
Clasificación:
5.0

Just continue treating your customers with respect and courtesy. The product offered should be as stated. No surprises. I was very satisfied.

Michelle R. 
Clasificación:
5.0

This is our first time to use Uhaul. I read the reviews before I book. And the reviews are correct. Jasmine was very helpful , professional and clearly explained to us the step by step. Another staff walk us through the truck and inspection. Very satisfied over all and would recommend this branch. Gracias.

Marlon M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nina d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDR S. 
Clasificación:
5.0

Excellent 1st impression with staff on both ends….very friendly

keith S. 
Clasificación:
4.0

Friendly and supportive employee upon return. Quick and helpful.

Gail R. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVIDANTHONY R. 
Clasificación:
5.0

kind, helpful, pleasant staff

Catherine S. 
Clasificación:
5.0

Everything was quick and fast even on a busy Sat, morning at the end of the month. Gracias.

Chris S. 
Clasificación:
3.0

Done the service quick, but then when I needed to get a hold of someone I had to wait a while for customer service. Seems short staffed.

Ben C. 
Clasificación:
5.0

El cliente no dejó un comentario.

barry P. 
Clasificación:
5.0

The gentleman who checked me in and out was courteous, professional, friendly etc. Everything went perfectly.

William R G. 
Clasificación:
5.0

Nothing yu guys we great accommodating and courteous and hero's in a time of crisis. THNK YU

Gloria D. 
Clasificación:
1.0

I didn't receive the truck I reserved, instead we received a truck smaller than booked which seriously compromised our move, they didn't even provide the correct dolly we booked. Customer service was absolutely awful in response to the headaches they created for us. Be very careful using UHaul for your moving needs. They will most certainly disappoint and they will do nothing to try to compensate you for their failures

John W. 
Clasificación:
5.0

Nothing = keep up the good work!

Michael C. 
Clasificación:
5.0

Super nice and super polite. I have been using this location for years now from kids going to university to our own recent move. It has been a pleasure every time.

Gordon T. 
Clasificación:
4.0

Uhaul attendants need to pay attention to customers waiting to be served instead of gabbing at each other! I had to get there attention because I was standing there in front of them waiting to be served while they were too busy yapping at each other! Poor customer service attentiveness wise! But once I had there attention the one attendant was helpful and checked the trailer over promptly!

DARREN V. 
Clasificación:
1.0

Lies lies lies . horrible .

DANI K. 
Clasificación:
5.0

I think the staff at this location have been wonderful. This is the second time I have moved with U-Haul and I have not one complaint. Very ready to help all the time....

Allan Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEYC H. 
Clasificación:
5.0

Everything went smoothly and efficiently. No problems or concerns

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARTER S. 
Clasificación:
3.0

Does`nt make sense to reserve a trailer online with all the necessary info and then go to pick it up and have to go through all information again. Not very efficient.

Guenther P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott E. 
Clasificación:
5.0

Wiper blades needed replacing

Jim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karolina P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sali R. 
Clasificación:
5.0

make sure everyone is aware that it is $.59 a kilometer for mileage Outside of that everything was excellent Staff were professional and courteous and very accommodating to the changes I had to make to the orginal agreement

PAULJ S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
4.0

Great service and it was quick. Lots of supplies if you need something or forgot something. They hooked up the trailer checked lights and tires. Overall great experience

MICHAELB H. 
Clasificación:
5.0

Friendly service from pickup to drop off, only gripe would be the debit tap wasn't available at the Welland Ave. location

John R. 
Clasificación:
5.0

I have mentioned Welland Ave to many people as they are very well equipped with the inventory. Staff, there also help move you through the rental process and o n the road as quickly as possible.

Donald D. 
Clasificación:
5.0

Don't know i am very happy so far

Jack B. 
Clasificación:
5.0

Rented from this location numerous times and have always been pleased.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald R. 
Clasificación:
5.0

The staff at the Welland Ave., Saint Catherine's location are always very professional and courteous I highly recommend that location sincerely Martin Walker

Martin W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blair C. 
Clasificación:
5.0

Thank God everything went off without a hitch ,my 99 year old mom passed ,and we need a van to move her things out of the home she was in ,UHall made everything so easy ,they are fantastic at this location ,I have used they three time ,every time wonderful employees, very pleased.

PHYLLIS P. 
Clasificación:
3.0

Was rushed to return a weekly unit "immediately" after I informed the store I planned to keep it an extra day and returned it as quickly as possible to try and help out the guy on the phone, who was clearly having a bad day. I returned the unit the same day in the afternoon before 5pm. I was charged 1/3 the cost ($109.99+tax) of a weekly rate ($330+tax) for returning less than 7 hours after the weekly rental ran out, 17 hours before I was planning to have it back. I did not even use the km from the weekly rate (801km of 1000km). When I returned, there were 3 identical vans on the lot ready to rent. Seems strange that he needed this vehicle so badly at 1pm that at 4:45pm he had 3 other units. Very disappointed with today's experience, however all other interactions were professional.

Kenneth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond B. 
Clasificación:
4.0

Staff are all top notch, but the equipment is sub par. Your credit card machine and business system is your lifeblood. this needs to be rock solid and its just not up to par with everything else in the exceptional experience hertz provides.

Nevin K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eva S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARLENEA I. 
Clasificación:
4.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

The pre pick up online check in was bumpy and impossible to use. Thankfully the staff at the Welland Avenue store were able to assist me in person. They were all very friendly and helpful.

Kara D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice S. 
Clasificación:
5.0

Really please with the service Tks

Jean G.  |  Overall Experience 
Clasificación:
5.0

The staff at the Welland St. store are very well trained and very helpful. They took the time to understand the issues and worked with us to resolve the issues we had. A big thank you to Samantha and Justin at the Welland St location . Please excuse any spelling mistakes.

gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D.  |  Overall Experience 
Clasificación:
5.0

Too bad I was made to feel like a nobody slob because I DID NOT HAVE A RESERVATION. I did not realize I was in a 5 star restaurant on Wall Street. It was a time when there was obviously stock available. Walk-in customers do not need to feel like they are lacking. They are your clients as well.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tim N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alius Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denis D. 
Clasificación:
5.0

Replace the tires.

Blair C. 
Clasificación:
5.0

The folks were great, quite organized and pleasant. The vehicle was clean and well maintained -except for inside the cab. There were streaks that would indicate wiping, but perhaps with a very dirty rag.....we had to wipe the dash and wheel and other touch surfaces with our own sanitizing wipes before driving,

Kathryn K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina F. 
Clasificación:
5.0

It was very quick and efficient!

Walter C. 
Clasificación:
3.0

Your online booking system is useless. A staff member has to call back to sort out details or the customer has to call the office to do any revisions. Oncce we get to the U-Haul office we have to do the entire reservation all over again. The online credit card payment is a farce since it doesn't carry over to the actual reservation meaning we have to stand in line ay the office waiting to do the same redundant paperwork and payment all over again! We were not told the procedure to return the vehicle. Again standing in line for another half hour only to be told to go outside to see the fellow taking drop offs. Poor organization has the staff tripping over each other and eating everybody's time. Cheerful, friendly staff working in an antiquated system. Too bad.

Jennifer T. 
Clasificación:
5.0

Nathan was very helpful

Josh B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda A. 
Clasificación:
5.0

Very friendly and professional staff. Clean and very well maintained facility

David D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stewart B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Cole M.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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