Customer Reviews for U-Haul Moving & Storage at Welland Ave

7,180 comentarios

470 Welland Ave   St. Catharines, ON L2M5V4
(Btwn Bunting & Grantham)

(905) 688-0343

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 10/10/2022: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(905) 688-0343

470 Welland Ave
St. Catharines, ON L2M5V4
(Btwn Bunting & Grantham)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 10/10/2022: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Customer Service was excellent!!!

Len K. 
Clasificación:
4.0

Improve your drop off method after hours, as the drop off instructions on the mobile app is not user friendly, in my case if froze. Perhaps, offer an idiots guide/instruction for dropping off the vehicle (especially to someone who does not own one of new phones) when picking up the vehicle.

Ranvir B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H.  |  First Impressions 
Clasificación:
4.0

I rented a car dolly and everything was great except that the ratchet system was a little stiff .

Harland S. 
Clasificación:
5.0

The staff was very friendly and patient. They're knowledgeable about the products and made my moving process nice and easy. Very accommodating and love using this location for any moving needs.

Zephora D. 
Clasificación:
5.0

El cliente no dejó un comentario.

susanna B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josip O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE T. 
Clasificación:
5.0

give the staff a raise

Tom W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray K. 
Clasificación:
5.0

Fantastic service

Sam F. 
Clasificación:
5.0

I always come to this location when I need a quick rental! Everyone there is so nice!

Jasmine S. 
Clasificación:
5.0

Great service thanks again

JIM W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom N. 
Clasificación:
4.0

El cliente no dejó un comentario.

edward B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam F. 
Clasificación:
5.0

Amazing staff!

Joel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kris M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruno L. 
Clasificación:
5.0

Great customer service and the guy who served me had great energy and wonderful product knowledge which made my experience awesome.

Leslie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie I. 
Clasificación:
5.0

The wheel was sticky and dirty

Edgar A. 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lloyd F. 
Clasificación:
5.0

Very helpful and friendly staff

Tawnya R. 
Clasificación:
5.0

Heveryone there was super nice and made a stressful day seamless

Steve N.  |  First Impressions 
Clasificación:
5.0

Great customer service. This was my first time using uhaul and the customer service representative took the time and went through everything with me

SKYLER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

doris E. 
Clasificación:
5.0

great staff and service again.

ROBERT S. 
Clasificación:
5.0

When I showed up to pick up my truck the employees were swamped. They did an excellent job greeting and taking care of customers asap and they're always very friendly.

Monica V. 
Clasificación:
5.0

The $20 check in fee is ridiculous. I parked the truck in the lot and then came back this morning to return it. If there was no fee, the truck could have been rented out earlier. Had I slept until I should have (closer to noon) that would have been a whole morning the truck sat there unrentable, simply because of the fee.

David L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nihad S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony O. 
Clasificación:
5.0

Our reservation # = 27691980. An extra special shout out to Nathan, who was amazing! His customer service went above and beyond, when helping us with the wiring harness. Nathan was engaging with us and apologies for the delay in submitting this review but this just goes to show how much of an impression he left on us. Thank you so much for everything!

Don A. 
Clasificación:
5.0

Awesome Customer Service!

ALVIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

This is the best and most well maintained UHAUL location I've ever seen. The staff is friendly and efficient. We used the washrooms when returning the trailer, they were super clean. The only improvement that could be made is the debt/credit machines are slow and outdated.

Donald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene M. 
Clasificación:
5.0

It's was great ! Nothing to improve .

Steve A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
5.0

The staff were so helpful and friendly. I would highly recommend their expertise.

Danielle M. 
Clasificación:
3.0

The staff were great, friendly and engaging and very efficient. But, this is the second time that I have not received a copy of my receipt from 2 locations.

Steven M. 
Clasificación:
5.0

I think you need to be more upfront about the charge per km. This wasn't clear to me when I ordered the truck so I was a little surprised and disappointed when the employee told me that I will be charged per km.

Mark J. 
Clasificación:
5.0

The left rear left light fell out of its housing and needs to be secured better.

Stuart C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
3.0

Had to drop off the truck at a different location due to a technical issue at Big Bee Convenience And Food Mart located at 434 Lake St St. Catharines, ON L2N4H4 which was the original drop-off location assigned. The lady that was there was quite rude and did not provide any assistance on what to do when we arrived to drop off the truck. We had to call and find another drop-off spot on our own (470 Welland). THE WHOLE EXPERIENCE WAS VERY FRUSTRATING!

Stephen M. 
Clasificación:
4.0

Nothing after hours drop off was easy

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

They were excellent , in every way ...

roger E. 
Clasificación:
5.0

Trailer had a shake to it. Needs new tires or bearings.

Jason C. 
Clasificación:
4.0

El cliente no dejó un comentario.

john D. 
Clasificación:
5.0

Outstanding service.

June C. 
Clasificación:
2.0

Don't require that customers line up inside to get a key when using TruckShare. This totally defeats the purpose.

DONOVAN R. 
Clasificación:
5.0

Very easy process! Great instructions and apprecaited the call day before. Will recommend and use again for any future needs.

Leanne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Philip D. 
Clasificación:
4.0

Staff was helpful and friendly. Knowledgeable in every aspect

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noel Franco A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denny D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim S. 
Clasificación:
5.0

As always excellent service at this location

Greg Z. 
Clasificación:
3.0

Have a larger After hours drop off location. Did not have a good place to put the trailer.

BRAYSON B. 
Clasificación:
5.0

Great service and very polite and helpful staff... I'll definitely use this location in the future... Highly recommended

Adil C. 
Clasificación:
5.0

The online booking told me a couple of times that there were no trailers available. I tried for about an hour to look at locations - then my preferred location showed availability. Not sure if that was a glitch, if I'd did an input error, or if a trailer was returned. It all worked out but that was a bit stressful. Otherwise great experience.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
3.0

We couldn't rent using our Mexican license after we checked on line and we're told that it was valid. We had someone else drive us. :(

Jessika Paola G. 
Clasificación:
3.0

The female attendant listened to my concerns, verified the gentleman in Barrie did not have the trailer secured properly to my vehicle by looking at the digital photo… and nothing was done. She assured me there would be a follow up phone call from a manager and nothing ever came of this situation. It's VERY disappointing that perhaps nothing was done because there was no accident or fatality…. These employees  percent need a refresher in safety

Tara G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Ann G. 
Clasificación:
4.0

The reason I'm would not recommend this location is because I booked it for 8 hours on line 7am to 3pm. I got a call from Uhaul asking why I hadn't returned the truck at 11:15 am they change my time giving me 4 hours to move all my things. They did give me till 1pm put I was very pissed off because on my email to confirm my use of the truck it was from 7am to 3 pm. So the short of it they double booked the truck to make more money. They should of followed want was my email and not make up there own time line.

JOHN L. 
Clasificación:
5.0

Nothing... had a very smooth experience both at pick up and drop off

Jordan W. 
Clasificación:
5.0

The employees we dealt with were very interactive and happy, it was great!

Britney B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom N. 
Clasificación:
5.0

El cliente no dejó un comentario.

mario D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy W. 
Clasificación:
5.0

Everything went fast and smooth. Nothing to be criticized. Staff was competent, kind and diligent.

Myriam D. 
Clasificación:
5.0

The reps were well prompt and presented themselves in a professional manner and friendly. Excellent service. Thank you again. I will continue using this service in the near future.

PERCIVAL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris H. 
Clasificación:
5.0

Professional all the way.

steve G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manouchehr M. 
Clasificación:
4.0

There was nothing wrong with the help from the service representative. I do have concerns with your check out procedure though. I very much dislike the fact that you do not start me off with a full tank of gas. Every other rental service I have dealt with can do this but you can not. I find that VERY frustrating. I followed your guide to fill the tank and ended up overfilling by almost 1/4 tank as a result. Rightfully, I should get a credit for that. I also don't like that you were going to charge me an additional $20 to check out the following morning. That, in my opinion is gouging (not a convenience fee). You are forcing me to do your job by checking out on line. I actually had the truck back the same day however, my day was already at 16 hours at that point and to start going through that procedure in the dark, after that many hours was very frustrating. I stopped when I was asked to send multiple pictures to prove the condition of the truck (again, your responsibility) and thought I would do it from home on my PC where I could navigate a larger screen more comfortably but then realized that your APP is looking for a location and I wasn't there. So overall, unless you change your procedure to check out and start me with a full tank of gas, Uhaul will be my last choice to rent from.

Neil P. 
Clasificación:
5.0

Excellent service and such an affordable way to get things moved quickly!

Courtney C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R. 
Clasificación:
5.0

Very professional service.

Michele M. 
Clasificación:
5.0

Thank you - great service :)

Lisa N. 
Clasificación:
5.0

Nothing. Staff on pick up and drop off were very friendly and professional. I was really impressed with everything from start to finish. I will recommend this location to anyone who is looking to rent a truck/service.

Andy C. 
Clasificación:
5.0

Nothing. Excellent service.

bruce A. 
Clasificación:
5.0

I don't know this is the only U-Haul location I know of like this one and you guys really should degrease some of your trailers

Emergency Weldin T. 
Clasificación:
5.0

As usual, the staff was knowledgeable and helpful with a recent rental. Moving forward in these times of both record setting inflation and corporate profit, increased compensation for client facing staff would do well to maintain the level of service that makes the U-Haul customer experience one of such repute.

Rob D. 
Clasificación:
5.0

Excellent service!!

EDWARDD L. 
Clasificación:
5.0

Great service, A-Z :) Thanks and see you soon!

Jennifer A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip S. 
Clasificación:
3.0

Way to expensive

Terri B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian M. 
Clasificación:
4.0

Kilometers and miles is very confusing perhaps use one or the other. Frustrating for customer AND staff I'm sure

JOANN S. 
Clasificación:
5.0

Staff was especially helpful, helping me hook up trailer and giving tips. Helped my first-time towing a trailer be an issue-free experience. Gracias

Ed B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip P. 
Clasificación:
5.0

Great service!

Craig S. 
Clasificación:
3.0

I am giving average because uhaul inconvenienced me. I have to go back & transfer my staff into the small unit after calling for so many days & was promised the right size yet it wasn't available

Audrey C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny B.  |  Overall Experience 
Clasificación:
4.0

Always friendly service here. Slow at times, but it is busy and it is a rental place so lots of paperwork. Overall a good experience

Kevin M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David H.  |  Overall Experience 
Clasificación:
3.0

I could not open the door to my unit as i am a disabled senior. I went back into the store to get help. He came out, struggled to get the door open, and even to close it. He even mentioned about the door being stiff. No offer was made to oil it . When I came back later, my husky friend had trouble opening and closing the door. I was upset because I had asked them to call me when another locker opened. After waiting a month, I called myself and they said they had ONE left. I hurried in to hear another person renting a l9cker. People see old people and just ignore them, I always had good service 0reviously, maybe he didn't care as it was a cold windy day. Thanks for your time. Janice Sanvido

Janice S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH W.  |  Overall Experience 
Clasificación:
5.0

Thank you for many years of storage

CARRIE C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nina d.  |  Overall Experience 
Clasificación:
5.0

Really please with the service Tks

Jean G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David D.  |  Overall Experience 
Clasificación:
5.0

Very friendly and professional staff. Clean and very well maintained facility

David D.  |  First Impressions 
Clasificación:
5.0

Perfect

George A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stewart B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shawna r.  |  Overall Experience 
Clasificación:
4.0

My experience was good whenever dealing with staff in person, they were helpful and competent. My main disappointment is that I could never get through to the office by phone (over 10 attempted calls at different times over a week). As a result I have an outstanding accounting issue that hasn't been addressed.

Kenneth E.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff. Good value. Will use again

Cameron M.  |  Overall Experience 
Clasificación:
1.0

I had no problem at all with the staff, they went above and beyond for me!!! Especially Sam the manager. However I will be lodging a full complaint about the two units that I rented!! The one unit which I kept all my furniture in my couch there was a piece about 2 inches long eaten by mice this couch I only purchased three months before I put in storage. The other unit was totally infested with mice and there was a leak in the right corner at the top all the way along the unit all the boxes were soaked and moldy all my clothes were damaged my vases were damaged and the mice had eaten through everything. There was absolutely no perishable goods in that unit there was no reason for mice to be in there!!!I am very disappointed with that I lost a lot of property that meant things to me and because of that storage unit I no longer have them.

Pam P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Malcolm D.  |  Online Move In 
Clasificación:
5.0

Customer Service was amazing. Staff was knowledgeable, professional and speedy.

Noah M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth E.  |  First Impressions 
Clasificación:
5.0

I love uhaul use you guys for years wouldn't go anywhere else

RONALD J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsay D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanna F.  |  Overall Experience 
Clasificación:
5.0

Absolutely the best company I've dealt with this year, actually best company I've ever dealt with. Sam came through for my family big time in our time of need. I recommend her for any of your moving or storage needs. I definitely am I repeat customer. Thanks a million Sam, you are a stand out in our families eyes

Carrie B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cole M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanna F.  |  First Impressions 
Clasificación:
5.0

The staff went above and beyond to help me and dispose of some of my items. They were courteous and friendly each and every interaction was a pleasure!

Beth C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ruzica K.  |  Overall Experience 
Clasificación:
4.0

Service is great. But I think that they should prorate as well. I only had my things in for a month and a half but I had to pay another full month so I lost out on $53 because they do monthly. Sometimes people find places to live before the end of the second month. I really recommend prorating for this reason.

cynthia s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah C.  |  Overall Experience 
Clasificación:
4.0

Had some minor issues with the latch on the storage unit and the truck was not where I was told it would be but overall great experience because the staff are EXTREMELY helpful and nice!

helen d.  |  Overall Experience 
Clasificación:
5.0

Staff in particular were excellent!. Friendly and very helpful!

helen d.  |  Overall Experience 
Clasificación:
5.0

Can't remember her name (Sam?) Absolutely fantastic service each time we were in.

Jeffrey W.  |  Overall Experience 
Clasificación:
5.0

The Lady who dealt with me at the Welland location was Awesome - Very Friendly and Professional. The Gentleman, located in Hamilton, who took my call and set everything up was Great!

JUDITH G.  |  Overall Experience 
Clasificación:
5.0

Changed size of unit with no issue.

Johnny S.  |  First Impressions 
Clasificación:
1.0

Due to a snow storm we couldn’t get to move and was charged a month rent for 2 days not good business

Leonard F.  |  Overall Experience 
Clasificación:
4.0

Easy transaction in changes to storage needs.

dave l.  |  First Impressions 
Clasificación:
2.0

no good

John B.  |  Overall Experience 
Clasificación:
5.0

Awesome team you have at UHAUL. Very professional, prompt and knowledgeable. 2x thumbs up. Keep up the great service.

mario c. | Reservación
Clasificación:
4.0

The staff was very helpful and friendly. I would recommend to anyone.

mark v.  |  Overall Experience 
Clasificación:
1.0

Storage latch was broken. They did nothing about it. I paid a bill on July 31st of 200$ and moved my stuff out august 6th and they wouldn't reimburse me anything. Will never use this place again Awful

Regan S.  |  Overall Experience 
Clasificación:
3.0

Not a pleasant customer service but in the end the rep that I ended up talking to went above and beyond.

carol t. | Reservación
Clasificación:
5.0

Very pleased.

Carolyn M.  |  Overall Experience 
Clasificación:
4.0

Thank You...

Gerald H.  |  Overall Experience 
Clasificación:
4.0

More staff needed, long wait to pick up & return. Otherwise it's good.

ROBERT C.  |  Overall Experience 
Clasificación:
5.0

Everyone was extremely friendly, helpful and accommodating. I used multiple services at this facility for 2 months in between moves, and they were wonderful every step of the way.

Kristina G.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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