Customer Reviews for U-Haul Moving & Storage at Welland Ave

7,289 comentarios

470 Welland Ave   St. Catharines, ON L2M5V4
(Btwn Bunting & Grantham)

(905) 688-0343

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • 1/1/2023: 9:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(905) 688-0343

470 Welland Ave
St. Catharines, ON L2M5V4
(Btwn Bunting & Grantham)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • 1/1/2023: 9:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phil K. 
Clasificación:
5.0

I had booked my van for a different location but they didn't open until 10. When I spoke with the rep to confirm my reservation, he told me I had to go to another location that opened at 9. When I got to Victoria's variety, they weren't opened so I had to call and the rep I spoke with was very helpful and I was able to pick up the van at Welland Ave. Just make sure the rep has at the accurate information as I had to drive across town to drop off the van on an already busy day.

Denise W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melanie P. 
Clasificación:
5.0

My experience was great and the staff was Awesome Thank you

MICHELINE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oksana Z. 
Clasificación:
4.0

Friendly kind & helpful...& prices are reasonable...The Uhaul truck was very clean & easy to drive...Thank you again to the team @ Welland Ave St .Cath. location...

lise Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN O. 
Clasificación:
5.0

web site gave me the impression that cargo vans were not available, i drove by this location and save at least 10 vans available. I think you probably lose business because of this.

TIMOTHY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chantal B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek G. 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick H. 
Clasificación:
1.0

Staff are horrible and they also steal your money booked an appointment for 10 am didn't get the uhall tell 11 asked the staff if the uhall can fit a full-size one bed room they lied and said yes uhall was small was told to bring it back 10 am asked to extend it after lying to me telling me some one needed it then charged me for two days only had the uhall one day also charged me a fee for 50 dollars cleaning uhall was just as they gave it clean total cost of a uhall $561 never will I ever use this service or this location or recommend it they are crooks

VANKEYLIN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant K. 
Clasificación:
5.0

Great service and easy to do . Thank you

john micheal M. 
Clasificación:
5.0

Staff were quick and helpful, plus professional and polite.

John M. 
Clasificación:
5.0

Great and professional service by customer representatives

raymond T. 
Clasificación:
5.0

The left rear signal bulb was burnt out....

Barry H. 
Clasificación:
5.0

Was a pleasant experience from departure to return. Tried to book online, but was a pain. Way too long and drawn out. Got half way through it and decided just to go in. So much simpler just to have a face to face booking instead if trying to maneuver through online reservations.

Matthew V. 
Clasificación:
4.0

El cliente no dejó un comentario.

ron H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

Very quick drop off. Paperwork was done and emailed by the time the equipment was disconnected from the vehicle.

Kevin V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jacob M. 
Clasificación:
5.0

Very efficient staff

Craig L. 
Clasificación:
5.0

Nothing. This place is amazing

Noah H. 
Clasificación:
4.0

This sight is neat and organised and the people are ver nice and helpful

Gail S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kiera A. 
Clasificación:
5.0

El cliente no dejó un comentario.

william L. 
Clasificación:
5.0

Excellent staff.

Douglas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sali R. 
Clasificación:
2.0

Easy to book and pay online but when we should up on Friday for the install the proper hitch was not at the install site and they were not expecting us. They had to transfer the hitch from another location and we had to come back on Monday for the install. They gave us a discount bc of the inconvenience but it was still inconvenient when we had organized our technicians at work and changed vehicles around to accommodate the hitch install for Friday.

Norm S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHERINE H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stewart B.  |  Overall Experience 
Clasificación:
5.0

Everything was very organized and as you are in a hurry to get to the moving location, it was nice to have everything fall in place. you could now get to the task on time.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDERICK T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Irena B. 
Clasificación:
5.0

Excellent customer service provided by Jasmine! Cheerful welcome when I arrived and received prompt attention. Easy pick up and drop off process provided by Jasmine. Very satisfied with how efficient the whole process was. Great place to do business!

Paul P. 
Clasificación:
4.0

Jasmine and the other guy on shift for me both went the extra mile...very pleasant to have dealt with them...thx

Keith F. 
Clasificación:
5.0

The people here are on the ball. The vehicles are clean reliable and really is got to be the staff that stands out at this location. I did forget to get my refund but I've had lots of things going on so I guess I'm getting it from Phoenix sometime in the mail Going there tomorrow possibly for another rental if not definitely the next time I have a chance I'm renting another one of these vans to move the rest of my stuff

Neil S. 
Clasificación:
5.0

Provide a waiting area for customers while their hitch is being installed.

John F. 
Clasificación:
5.0

Staff really polite and helpful. Did all the hooking and unhooking. Gracias

yves B. 
Clasificación:
5.0

Fantastic facility and great customer service. I would rent storage from U Haul again for sure

Steve N.  |  Overall Experience 
Clasificación:
5.0

Always love the Service & Hospitality at this Location ! Thank you Welland Avenue St Catharines !

Patricia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Weixian H. 
Clasificación:
5.0

All wad very good. The charge per kilometre is however rather high. It would be too if this charge is more reasonable. Gracias.

Hichem B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

The on line app is difficult to navigate. Had miles instead of kilometres for estimation of travel. Check in online sid not save me any time and licence capture did not work. And after hours online return was completed successfully but no email receipt was sent. Poor online experience

Mike G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

andre S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph G. 
Clasificación:
5.0

Staff at pick up and drop off were excellent! Made a stressful moving day start out great! Thanks so much.

Tracey R. 
Clasificación:
4.0

El cliente no dejó un comentario.

John V. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

Service was great, trailer was clean and functioned well. Nathan was helpful in going over the rental details, physically attaching the trailer to my car and checking brake lights etc.

John P. 
Clasificación:
5.0

Great service at this location.

John S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andriana G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brenda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ATTILA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott N. 
Clasificación:
5.0

Provide a truck that is not dirty and doesn't have a steering problem or have a check engine light.

stewart C. 
Clasificación:
5.0

The young man who assisted me with renting the truck was friendly, knowledgeable and did a perfect job. Such good service is hard to find these days.

Wendy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

jason T. 
Clasificación:
5.0

Great customer service., quick in and out. Answered all my questions.

Tyler S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pei X. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

Add a note on the paperwork detailing what type of fuel each vehicle must be filled with.

Gary M. 
Clasificación:
2.0

The vehicle I rented had a malfunction before I could even begin my drive test, and I only drove the vehicle approximately 3 kilometers before I had to return it. I was still charged the full amount for only 3 KM and for not being able to finish my test (which I had rented the vehicle for). Won't be recommending these trucks or branch to anyone, unfortunately.

Steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

I was not credited with leaving more gas in the truck than I was instructed to. That was disappointing. The young lady at the counter was personable and helpful. She's an asset to the company.

Paul D. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gaye P. 
Clasificación:
4.0

Really liked the drop off section, fast completion.

Christien M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon S. 
Clasificación:
3.0

Very Sketchy when explaining about wardrobe boxes. They Told me they will buy back the box provided there was no damage. After returning they said NO because I used it. half a dozen Garments used only. I would understand if they said refund the box if not used but to say we will BUY it back with no damage is a totally different thing. It's only $20 but it's the principle of the matter. Maybe staff should explain it a little better and know what a return is new or used with zero damage. I certainly would have not purchased this for 6 items. I left more gas then what I should have being the responsible and caring customer. Disappointed. Sorry.

Joseph T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachelle F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francesco A. 
Clasificación:
5.0

Keep up the good work.

Ross T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bohdan T. 
Clasificación:
2.0

Difficult to access from busy street. I used this truck for Aprox 8 hours and it cost me almost $100. Not pleased.

James W. 
Clasificación:
4.0

The only thing is the van windshield was very streaky

Gail S. 
Clasificación:
5.0

Nothing everything and everyone we're great

Philip G. 
Clasificación:
5.0

Keep up the good work.

Craig S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff M. 
Clasificación:
5.0

Jasmine was really helpful and is an asset to your company.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie B. 
Clasificación:
5.0

all good pick up & return painless u haul hooked up & unhooked the utility trailer i rented and returned later the same day

henry O. 
Clasificación:
4.0

The location's service was great and the truck was clean and well equipped. However the vehicle was difficult to drive due to very rough and unpredictable automatic gear shifting… this included unexpected lunges by the truck while decelerating and in slower traffic conditions. The movers we booked through uhaul were fantastic… very professional and careful.

Gordon S. 
Clasificación:
5.0

Pricing is really high for a trailer.. overall great experience other than the cost

Amanda L. 
Clasificación:
5.0

All went well

Pat M. 
Clasificación:
5.0

St Catherine's was very great to deal with I can't think Of anything to improve for next customer 100 percent happy with the service

Rob D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Garnet H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H.  |  First Impressions 
Clasificación:
5.0

Heveryone there was super nice and made a stressful day seamless

Steve N.  |  First Impressions 
Clasificación:
3.0

Way to expensive

Terri B.  |  First Impressions 
Clasificación:
3.0

I am giving average because uhaul inconvenienced me. I have to go back & transfer my staff into the small unit after calling for so many days & was promised the right size yet it wasn't available

Audrey C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny B.  |  Overall Experience 
Clasificación:
4.0

Always friendly service here. Slow at times, but it is busy and it is a rental place so lots of paperwork. Overall a good experience

Kevin M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David H.  |  Overall Experience 
Clasificación:
3.0

I could not open the door to my unit as i am a disabled senior. I went back into the store to get help. He came out, struggled to get the door open, and even to close it. He even mentioned about the door being stiff. No offer was made to oil it . When I came back later, my husky friend had trouble opening and closing the door. I was upset because I had asked them to call me when another locker opened. After waiting a month, I called myself and they said they had ONE left. I hurried in to hear another person renting a l9cker. People see old people and just ignore them, I always had good service 0reviously, maybe he didn't care as it was a cold windy day. Thanks for your time. Janice Sanvido

Janice S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH W.  |  Overall Experience 
Clasificación:
5.0

Thank you for many years of storage

CARRIE C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nina d.  |  Overall Experience 
Clasificación:
5.0

Really please with the service Tks

Jean G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David D.  |  Overall Experience 
Clasificación:
5.0

Very friendly and professional staff. Clean and very well maintained facility

David D.  |  First Impressions 
Clasificación:
5.0

Perfect

George A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stewart B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shawna r.  |  Overall Experience 
Clasificación:
4.0

My experience was good whenever dealing with staff in person, they were helpful and competent. My main disappointment is that I could never get through to the office by phone (over 10 attempted calls at different times over a week). As a result I have an outstanding accounting issue that hasn't been addressed.

Kenneth E.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff. Good value. Will use again

Cameron M.  |  Overall Experience 
Clasificación:
1.0

I had no problem at all with the staff, they went above and beyond for me!!! Especially Sam the manager. However I will be lodging a full complaint about the two units that I rented!! The one unit which I kept all my furniture in my couch there was a piece about 2 inches long eaten by mice this couch I only purchased three months before I put in storage. The other unit was totally infested with mice and there was a leak in the right corner at the top all the way along the unit all the boxes were soaked and moldy all my clothes were damaged my vases were damaged and the mice had eaten through everything. There was absolutely no perishable goods in that unit there was no reason for mice to be in there!!!I am very disappointed with that I lost a lot of property that meant things to me and because of that storage unit I no longer have them.

Pam P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Malcolm D.  |  Online Move In 
Clasificación:
5.0

Customer Service was amazing. Staff was knowledgeable, professional and speedy.

Noah M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth E.  |  First Impressions 
Clasificación:
5.0

I love uhaul use you guys for years wouldn't go anywhere else

RONALD J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsay D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanna F.  |  Overall Experience 
Clasificación:
5.0

Absolutely the best company I've dealt with this year, actually best company I've ever dealt with. Sam came through for my family big time in our time of need. I recommend her for any of your moving or storage needs. I definitely am I repeat customer. Thanks a million Sam, you are a stand out in our families eyes

Carrie B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cole M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanna F.  |  First Impressions 
Clasificación:
5.0

The staff went above and beyond to help me and dispose of some of my items. They were courteous and friendly each and every interaction was a pleasure!

Beth C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ruzica K.  |  Overall Experience 
Clasificación:
4.0

Service is great. But I think that they should prorate as well. I only had my things in for a month and a half but I had to pay another full month so I lost out on $53 because they do monthly. Sometimes people find places to live before the end of the second month. I really recommend prorating for this reason.

cynthia s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah C.  |  Overall Experience 
Clasificación:
4.0

Had some minor issues with the latch on the storage unit and the truck was not where I was told it would be but overall great experience because the staff are EXTREMELY helpful and nice!

helen d.  |  Overall Experience 
Clasificación:
5.0

Staff in particular were excellent!. Friendly and very helpful!

helen d.  |  Overall Experience 
Clasificación:
5.0

Can't remember her name (Sam?) Absolutely fantastic service each time we were in.

Jeffrey W.  |  Overall Experience 
Clasificación:
5.0

The Lady who dealt with me at the Welland location was Awesome - Very Friendly and Professional. The Gentleman, located in Hamilton, who took my call and set everything up was Great!

JUDITH G.  |  Overall Experience 
Clasificación:
5.0

Changed size of unit with no issue.

Johnny S.  |  First Impressions 
Clasificación:
1.0

Due to a snow storm we couldn’t get to move and was charged a month rent for 2 days not good business

Leonard F.  |  Overall Experience 
Clasificación:
4.0

Easy transaction in changes to storage needs.

dave l.  |  First Impressions 
Clasificación:
2.0

no good

John B.  |  Overall Experience 
Clasificación:
5.0

Awesome team you have at UHAUL. Very professional, prompt and knowledgeable. 2x thumbs up. Keep up the great service.

mario c. | Reservación
Clasificación:
4.0

The staff was very helpful and friendly. I would recommend to anyone.

mark v.  |  Overall Experience 
Clasificación:
1.0

Storage latch was broken. They did nothing about it. I paid a bill on July 31st of 200$ and moved my stuff out august 6th and they wouldn't reimburse me anything. Will never use this place again Awful

Regan S.  |  Overall Experience 
Clasificación:
3.0

Not a pleasant customer service but in the end the rep that I ended up talking to went above and beyond.

carol t. | Reservación
Clasificación:
5.0

Very pleased.

Carolyn M.  |  Overall Experience 
Clasificación:
4.0

Thank You...

Gerald H.  |  Overall Experience 
Clasificación:
4.0

More staff needed, long wait to pick up & return. Otherwise it's good.

ROBERT C.  |  Overall Experience 
Clasificación:
5.0

Everyone was extremely friendly, helpful and accommodating. I used multiple services at this facility for 2 months in between moves, and they were wonderful every step of the way.

Kristina G.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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