Everything was great. The staff are friendly and helpful.
ROLAND GCustomer Reviews for U-Haul Moving & Storage at Welland Ave
Testimonials From Recent Customers
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Everyone was very helpful
Nancy Y | Overall ExperienceThose who helped us from start to finish were excellent. It made our experience enjoyable.
Art VBest service! Friendly staff, great team on Welland Ave
DANIEL RExcellent, Thanks,Cheers!
LLOYD MJust keep doing what you’re doing
MICHEL SI felt very comfortable and at ease with the attention from Jasmine and the team in general, thank you for your attention.
ANDY AWhen I arrived, I was very tired after the move. The staff took care of everything and guided me through the process. Which was much appreciated during such a difficult time.
Nancy Y | First ImpressionsGreat service! New truck!
PASQUALINO GPoor computer system, Extreme poor service. We noticed that your employees are not well trained. We went to the store three times to show that we didn't get even the reservation made, we called one time to the store asking the same without any success. Previous rental day we went back to the store and your employee Jasmin has to delete the previous reservation and made a new one. You make lose to much time to the client.
Delicious AKeep doing what you do, great experience again!
MARK WAlways a pleasure to do business at this location. Staff are eager to get you going and treat you with respect. In and out in less than 10 mins. Even quicker when returning. Five stars!
PAUL PU-Haul is a great company. Facilities and drop-offs are located for the most part near major towns/cities. Would highly recommend U-Haul for all your moving needs.
FRED LI recently rented a U-Haul truck and while I was aware of the initial rental fee, I was never informed that I would be charged for mileage as well. No one clearly explained this during the booking process, and I ended up being charged a lot more than expected. I feel misled and disappointed with the lack of transparency. Make sure to ask for all the charges in advance if you're renting from them.
Karan KBeing able to pay with tap would be a great convenience.
DANIEL SIf it ain’t broke, don’t fix it.
James FThank you for a speedy and seamless experience.
CANDACE RGreat staff, and Manager!
CLAYTON DAfter coming here for years, this Welland ave team is exceptional. They are very courteous and helpful. They provide speedy professional service.
DANIEL RMy rental was canceled without notice. I agree I was an hour late to pick up. Had I been contacted I would have confirmed my intentions to still rent this trailer. I was told I was 3 hours late, a lie. I was told I had been contacted, another lie. After calling around to other sites no trailers were availible. I was finally given a trailer meant for somebody else. I'm sure they will be going through my dame situation.
SERGE PI believe that uhaul should lower the prices especially the car trailer I rented was so expensive
BOBBY EVery smooth drop off.
Russell DVery helpful and thorough team!
JOSEPH RThese guys are great. I have used them half a dozen times or more.
TIMOTHY SProvide the pin required by law, to lock in the hitch. I had to drive without one ( the trailer needed one a lot bigger than a normal trailer would require), to a store and purchase for $20. Not a biggy as the staff were fantastic. Just a suggestion
Philip SWelland ave uhual are very professional they speak clear and understand everything going they say. I was suppose to have a trailer rental at the on hartzell rd it's a new location but I could not understand the east Indian she had her headset in and on the phone trying to understand her English was impossible and rude as she talked to the person on the phone in her language. Glad welland ave was there again for me I will only rent at that location
JOSEPH AHonestly, this was my first experience with U-Haul. The lovely young lady who helped us and walked us through each step was amazing. Your staff are what make your business work. Gracias.
TADEUSZ SGreat customer service! Very busy location.
Sean SYou got it down.
EDWIN KStaff is amazing! Keep up the good work 👍
JEFFREY BGive instructions on wheel lock. Also the trucks are parked waaaayyyyy too lose together.. I could just barely squeeze between them and get in
Amanda Ln/a
Sharon NHave the employees come out to unhook trailer when you arrive instead of having to go in store to ask them to come out
STEVEN CNot only was the equipment great, the staff are great too!
JASON MBoth the pickup and drop off guys were great. Everything was quick and efficient.
ANTHONY BContinue your friendly customer service.
MARK ADon't change a thing. No need to fix what is not broken. Really nice bunch.
MARK BI can't think of anything that I would improve at this location. The staff is friendly and extremely helpful and accommodating. The location always has the equipment, in good working order that I need... when I need it. This is the very best U-Haul location that I have ever dealt with in the 45 years that I've lived in Ontario.
SAUNDA JVery courteous staff
Brian H | Overall ExperienceNothing - I've dealt with this location many times iver the years, and they've always been great :)
Christie ANada
LOUIS GThe transaction went smoothly. Very pleased
KATELYN FNothing, the guy who helped me was great, he suggested I take a little bit bigger a vehicle to use and it was a better plan, I think everything wouldn’t have fit otherwise, so thanks so much
CHRISTOPHER VVery good service
AARON GExtraordinario servicio al cliente
Kenneth LSam and Justin were top notch. Would recommend 10x over. I couldn't thank them enough
Tia L | First ImpressionsThere was quite a bit of debris in the parking lot on the day that I was there but weather was definitely a factor.
WILLIAM HTruck is filthy and there's no wiper blades. It's pouring rain and very dangerous trying to drive it.
Michael LQuick in and out. Friendly helpful staff
NANCY EKeep the queer mentality of your workers to themselves.
JAMES JAmazing customer service!
KRISTEN NI asked if the truck was cleared of snow and was told yes. The front windshield was full of ice and snow. I had to go back in an d ask for it to be cleared as there was no snow brush. When I got to my first stop I discovered that the rear of the truck was also covered with snow and ice .It was blocking the rear tail lights. I could have received a ticket. I would think that when you have pre booked a rental truck it would be cleaned and ready to go. I did mention it on my return and it went on deaf ears. I have rented from you on many occasions and had a trailer hitch installed by you. I will really have to think about dealing with your business again
JEFFREY HAwesome service as always
Steve MGreat service, as always
DMYTRO NWithin 2 minutes I was out of the location. The person inspecting vehicle was helpful and friendly. It seemed like he knew (and were expert) what he was doing.
Nikunjkumar AThe two customer service agents were exceptionally polite, courteous and friendly. They were excellent and gave the UHaul brand fantastic representation. Please acknowledge the two that were there the early morning of Friday, February 7th.
ROSALIND WOne of the bests of the best service I ever experienced, GM Sam gose above and beyond...thank you very much.
Nimal S | Overall ExperienceStaff at this location are very friendly and helpful and take the time to explain everything perfectly.
NATALIA P | First ImpressionsThe Welland Ave. Self Storage location's staff was amazing! They helped make my truck & tow dolly returns quick, smooth and convenient. When I needed a little storage space, they were very helpful and able to facilitate my needs immediately. GREAT staff and service!
Saunda J | First ImpressionsWhat we really liked was using U-Haul cartons. We used mainly small & medium. The unit is designed so that you Stack small, then medium then small in the first layer, then stack them almost to the ceiling so you maximize all the boxes from a 6X12 trailer plus you have room for a desk, chair & 2 end tables, 2.lamp tables & our ladder needed to stack boxes to the ceiling. You have organize your load to use both trailer & storage unit efficiently. Buy the right cartons to save money
James M | First ImpressionsAlleviated so much of my stress, and we're so helpful and accommodating. I have moved quite a bit, and this was such a smooth and easy experience. Really appreciate the staff!
Aysha P | First ImpressionsVery handy location and very helpful and friendly staff gave us a positive experience.
Barbara L | Overall ExperienceStaff was very helpful and assisted whenever necessary.
Niagara G | Overall ExperienceExcellent UHaul location. The storage unit was clean and very well maintained. Sam the manager and her staff are excellent! Can't recommend this location enough. The best UHal location around. Thank you Sam and your staff for making our storage and UBox experience run smooth and you all were very helpful!
Tim M | Overall ExperienceThe staff at the U-Haul location on Welland Avenue in St Catharines are amazing! They are very friendly and helpful. I have rented from this location several times this year and each time the customer service is exceptional! …this is why I keep renting from here without hesitation.
Sally D | Online Move InMy whole U-Haul experience was awesome!! Thank you so much.
Cynthia W | First Impressionsyour new phone service and assistance is amazing. very friendly and going out of their way to help and solve problems. a much appreciated change!
Andrew W | Overall ExperienceVery friendly and helpful staff. Truck and storage unit very clean.
BRENDAN B | First ImpressionsVery helpful staff. Had lots of questions which they answered.
Tim M | First ImpressionsI was surprised that my next month rental was not automatically taken, which I had understood would happen. I incurred a penalty charge which was immediately taken care of. this was the only low point for this rental.
Peter P | Overall ExperienceStorage unit had no lighting , difficult to see in the evening. I work all day , could not be there before 1730
Kelli H | Overall ExperienceGreat service and very good and polite staff. Highly recommended!
Adil C | Overall ExperienceShowed gentleman 2 small leak spots .seemed quit concerned I had no looses do too moisture. All good thanks for everything
James S | Overall ExperienceStaff was friendly, helpful and great.
Amaya A | Overall ExperienceGreat staff! They were helpful and kind, they were able to simplify the information I needed to know.
asma a | First ImpressionsStaff is really great! Thanks so much.
Michelle P | Overall ExperienceWe had a storage unit for almost 10 years and never opened it. I will say that the amount of damage both from water and from vermin was minimal - we were very impressed. My issue was with one of the employees, I'm not sure if she was the manager but in my 4 dealings with her each was disappointing and her level of professionalism was poor. On one occasion she stood with her back to me for almost 5 minutes, and after several attempts to get her attention she said "I see you, I'm busy putting on a band-aid". She could have led with that rather than making me wait. Another time she was on her phone texting, possibly for business and ignored me and I had to wait until someone else came in the shop to serve me. Another time she was eating and ignored me and I had to wait for the next attendant to serve me. The final time, she was busy talking with another employee about personal matters and I had to wait until another employee (he was very helpful and professional) to come into the shop to help me. Again, if she was busy, a simple "i'm on my break - so and so will be right with you" would have sufficed. It just seems like customers are inconveniencing her. After spending probably 15,000 over the years for storage fees, a bit of customer service shouldn't be too much to ask for should it?
BARCLAY L | Overall ExperienceGreat customer service - clear information
ernie s | First ImpressionsJasmine, Nathan & Tyler all deserve a paid tropical vacation with spending money and the location manager as well.
KELCY C | Overall ExperienceU haul is a good service. I would add more space to each unit and charge accordingly.
Sonja D | Overall ExperienceHad things in the unit for years and I only found 4 mouse poops. I was expecting to have to throw away much of my things I was pleasantly surprised
Harrison W | Overall ExperienceThanks for your patience.
Vanessa K | Overall ExperienceI paid for storage till next month. I didn't noticed you about moving. I might use it.
Regina U | Overall ExperienceFantastic facility and great customer service. I would rent storage from U Haul again for sure
Steve N | Overall ExperienceHeveryone there was super nice and made a stressful day seamless
Steve N | First ImpressionsWay to expensive
Terri B | First ImpressionsI am giving average because uhaul inconvenienced me. I have to go back & transfer my staff into the small unit after calling for so many days & was promised the right size yet it wasn't available
Audrey C | First ImpressionsAlways friendly service here. Slow at times, but it is busy and it is a rental place so lots of paperwork. Overall a good experience
Kevin M | First ImpressionsI could not open the door to my unit as i am a disabled senior. I went back into the store to get help. He came out, struggled to get the door open, and even to close it. He even mentioned about the door being stiff. No offer was made to oil it . When I came back later, my husky friend had trouble opening and closing the door. I was upset because I had asked them to call me when another locker opened. After waiting a month, I called myself and they said they had ONE left. I hurried in to hear another person renting a l9cker. People see old people and just ignore them, I always had good service 0reviously, maybe he didn't care as it was a cold windy day. Thanks for your time. Janice Sanvido
Janice S | First ImpressionsThank you for many years of storage
CARRIE C | Overall ExperienceReally please with the service Tks
Jean G | Overall ExperienceVery friendly and professional staff. Clean and very well maintained facility
David D | First ImpressionsPerfect
George A | Overall ExperienceMy experience was good whenever dealing with staff in person, they were helpful and competent. My main disappointment is that I could never get through to the office by phone (over 10 attempted calls at different times over a week). As a result I have an outstanding accounting issue that hasn't been addressed.
Kenneth E | Overall ExperienceVery friendly staff. Good value. Will use again
Cameron M | Overall ExperienceI had no problem at all with the staff, they went above and beyond for me!!! Especially Sam the manager. However I will be lodging a full complaint about the two units that I rented!! The one unit which I kept all my furniture in my couch there was a piece about 2 inches long eaten by mice this couch I only purchased three months before I put in storage. The other unit was totally infested with mice and there was a leak in the right corner at the top all the way along the unit all the boxes were soaked and moldy all my clothes were damaged my vases were damaged and the mice had eaten through everything. There was absolutely no perishable goods in that unit there was no reason for mice to be in there!!!I am very disappointed with that I lost a lot of property that meant things to me and because of that storage unit I no longer have them.
Pam P | Overall ExperienceCustomer Service was amazing. Staff was knowledgeable, professional and speedy.
Noah M | First ImpressionsI love uhaul use you guys for years wouldn't go anywhere else
RONALD J | Overall ExperienceAbsolutely the best company I've dealt with this year, actually best company I've ever dealt with. Sam came through for my family big time in our time of need. I recommend her for any of your moving or storage needs. I definitely am I repeat customer. Thanks a million Sam, you are a stand out in our families eyes
Carrie B | Overall ExperienceThe staff went above and beyond to help me and dispose of some of my items. They were courteous and friendly each and every interaction was a pleasure!
Beth C | Overall ExperienceService is great. But I think that they should prorate as well. I only had my things in for a month and a half but I had to pay another full month so I lost out on $53 because they do monthly. Sometimes people find places to live before the end of the second month. I really recommend prorating for this reason.
cynthia s | Overall ExperienceHad some minor issues with the latch on the storage unit and the truck was not where I was told it would be but overall great experience because the staff are EXTREMELY helpful and nice!
helen d | Overall ExperienceStaff in particular were excellent!. Friendly and very helpful!
helen d | Overall ExperienceCan't remember her name (Sam?) Absolutely fantastic service each time we were in.
Jeffrey W | Overall ExperienceThe Lady who dealt with me at the Welland location was Awesome - Very Friendly and Professional. The Gentleman, located in Hamilton, who took my call and set everything up was Great!
JUDITH G | Overall ExperienceChanged size of unit with no issue.
Johnny S | First ImpressionsDue to a snow storm we couldn’t get to move and was charged a month rent for 2 days not good business
Leonard F | Overall ExperienceEasy transaction in changes to storage needs.
dave l | First Impressionsno good
John B | Overall ExperienceAwesome team you have at UHAUL. Very professional, prompt and knowledgeable. 2x thumbs up. Keep up the great service.
mario c | ReservationThe staff was very helpful and friendly. I would recommend to anyone.
mark v | Overall ExperienceStorage latch was broken. They did nothing about it. I paid a bill on July 31st of 200$ and moved my stuff out august 6th and they wouldn't reimburse me anything. Will never use this place again Awful
Regan S | Overall ExperienceNot a pleasant customer service but in the end the rep that I ended up talking to went above and beyond.
carol t | ReservationVery pleased.
Carolyn M | Overall ExperienceThank You...
Gerald H | Overall ExperienceMore staff needed, long wait to pick up & return. Otherwise it's good.
ROBERT C | Overall ExperienceEveryone was extremely friendly, helpful and accommodating. I used multiple services at this facility for 2 months in between moves, and they were wonderful every step of the way.
Kristina G | Overall Experience