Comentarios de los clientes para U-Haul Moving & Storage at Welland Ave

Parking spots were really tight. It's lucky I'm skinny and could squeeze in between vehicles to get to the one assigned to me.

Poor customer service. The guy was so arrogant! He was asking me for down payment deposit without explain why. I had to tell him more than once that I didn't see such requirement when I booked online. By the way, the Truck wasn't clean inside!

Absolutely horrible experience. Don't use mobile pick-up / drop-off! I went to pick up my truck before opening hours via the mobile app, but the app wouldn't recognize my location dispite having permissions allowed. I then restarted the checkin process on uhauls website instead which did work, but then I couldn't drive my truck because someone forgot to put the lockbox & key in the trunk where the website said it should have been. I had no way of getting into the cab and spent the better part of an hour on the phone waiting for customer service which were unable to help. I ended up waiting in the freezing cold until someone from uhaul came to open the shop. Quick note about my truck: -I'm not being picky, but there was some trash on the floor and stuffed in behind my seat. Some empty Gatorade bottles were jostling around back there for most of my drive. -The truck's box (where I intended to put everything I owned while moving) reaked of CLR (or some other very strong chemical). I couldn't breath in the box and certainly didn't want the posessions to smell like that after the move. At the end of the day, I came back to the same uhaul location to drop off the truck after closing hours via the mobile app again. This time, neither the mobile app or the uhaul website would recognize my location (dispite permissions allowed). I was again stuck in the freezing cold, alone, and just wanted to give someone my keys so I could leave and finally be done with this. After waiting 30min for customer support, I get someone trying to walk me through the steps to turn on my location which I already did. I keep asking if I can just throw the keys in the drop-off key box since I've already topped up on feul. The person on the phone kept saying no, that breaks my contract. I'm still freezing, alone, unable to return the truck on my phone, not allowed to just surrender my keys, now my phone battery is at 1% and about to die because of all this waiting. Customer service person is reading what to do next and is confused. I beg her to just let me put the keys in the box, she says it breaks my contract but I can do it if I agree to pay $25. I'm so upset at this point but my phone is about to die any second. I agree, just to end it. Absolutely trash experience, and they didn't give me any money back.

Truck was low on air pressure on rr wheel. Why do your staff need to use their own phone to take photos of our driver license. They say your phone's, iPhone 4 are so outdated that it takes way to long to download pictures and they don't have time to wait so they use their phones to make their job faster. Shame on you!!!! You have big signs saying truck rental$19.95 but you don't mention mileage plus other expenses, tipical of big us companies.

Quick checkin and checkout.

Excellent all good

The staff was plesent and efficient could not ask for more

Send my receipt by email as agreed

Not charge a gas fee, when the customer has already paid for gas

The gentlemen that served me today were all very professional and helpful. Great guys , I've been going there for yrs and always get great service.

Always impressed with all aspects of this particular operation. They take this business seriously.

Since I have an account, with credit card, license, etc. all on file with an 8:30 am pickup today. Too many questions and processing at the counter, in my opinion. Should just been “Here you go Mr. Peets. You know the drill”.

When trying to find the truck for the mobile pick up, it would help if the snow was cleared off the truck to be able to find the number of it easier and the parking lot was extremely icy when trying to find the truck.

Your representatives could be more explicit and informative, I felt like they doing me a favour.

The U Haul rep did not go over the operation of the truck with me. He was too lazy to even show me where the truck was parked in the lot. There is a button that you need to push on the lever to take it out of tow/haul mode....this was never explained and it made the 1200 km trip gruesome especially when trying to get up to speed from first gear. The truck was loud and no bluetooth. Could not make phone calls without straining to hear the other person. Not to be repeated.

One small complaint. I was told that the tank was full at pickup. The gauge appeared at full but it's hard to tell. I drove 7 miles and it cost me $11.34 to return the vehicles full.

These guys were good. No issues with them just Uhaul trying to screw me over.

Took 3 cancelations in order to actually get the trailer i wanted.. overall very disappointing. The staff at this location was amazing though he went above and beyond to help sort my situation out. I have to admit I will NEVER use the app online or over the phone again to deal with uhaul as that almost canceled my entire move. I didn't even get the trailer I wanted. Im also appalled by the cost of a one way trip. I was cheaper to rent the trailer for a week and return it then for 1 day and leave it there. Thats actually very inconvenient

Uhaul makes moving so much easier with all the necessary items for packing etc....

The vehicle itself was “well used”. Loose steering, driver door worn and allowed air in while on highway. Exterior mirrors dirty, interior surfaces appears to have been sprayed for cleaning but not wiped clean.

Fast friendly service, convenient after hours droo off.

You overcharged me. Uhaul is terrible.

Absolutely the best company I've dealt with this year, actually best company I've ever dealt with. Sam came through for my family big time in our time of need. I recommend her for any of your moving or storage needs. I definitely am I repeat customer. Thanks a million Sam, you are a stand out in our families eyes

There was nothing I could suggest that needs improvement

No comments for improvement. The young man who helped me was very helpful and personable. Thanks

The sign in procedures is not acceptable this day and age for info society purposes with the photo requirement of the front and back of my driver's res licence. I have no issues in proving my drivers licence number and other info. Scanning of the license barcode is also not a good idea for 3rd party companies. Such as uhaul. I'm sure that the uhaul lawyers and legal department make this a mandatory requirement for protection and insurance reasons. It's a risk issue I unserstabd. I'm sure that uhaul is confident on the IT personal information protection, but if the CRA, canada Blood Bank, and many financial institution s get hacked from outside sources, then I'm sure it can happen to uhaul. As a result, I will be looking to your competition in the near future for rentals.

Steering wheel was filthy. Steering wheel was off center, very awkward to drive. However price was very reasonable

Excellent service

Cleanliness and maintenance of trailer was good, however, there was a noticeable smell of urine inside the trailer, likely from a previous user moving furniture which had been soiled by a family pet.

App to check in vehicle didn't work. Stalled when uploading picture of odometer and fuel gauge. App was generally slow but otherwise seems functional. Staff provided a 15' for same price after their 10' went AWOL. That was nice, kept my move on time and good customer service.

Young woman who checked m win was very professional and pleasant. Please note I have not received my final receipt by email.

It is kinda cluttered with boxes

The person who rented me the trailer was very short and rude. Zero customer service skills. Drop off was great.

I didn't catch her name, but the young lady who took care my trailer order was absolutely fantastic!!!

The trailer had dirt residue from a previous rental and the pre-departure photo posted was not of the unit I rented. The attendant was polite and efficient at hooking up and the attendant and managers were pleasant and friendly when I returned the unit.

More u haul trucks on the weekends.

Disappointed with Welland Hagar Street location they never got back to me so I called st catharines making my mileage 45 km more I had to pay I'm disappointed

The male attendant that checked me in and out was very kind, professional and helpful.

Nothing!! Exceptional service!!!!

All was good, except all the rental furniture blankets that I had ordered were not available (6 instead of 12).

I was in and out really fast .Thank -you.

Keep up the good work.

Was my original drop off spot so no issures

Customer service rep I spoke with was somewhat brusque and not overly friendly. More concerned with what I couldn't do rather than guiding me.

Ordered moving blankets online, but this location had none available

The aluminum plate in the floor of the truck about 3 feet back from the tail gate was bent up at it's corner and I tripped and banged my knee. Could have been worse. This truck should not have been rented until this tripping hazard was fixed.

N/A

very happy... had a problem with the truck and was taken care of promptly and professionally... very happy with them. they seem young but really know what they are doing !!

Keep as is

Only issue was the radio didnt work as a result i coukdnt tell when the bridge was up and got cuaght having to back track

The seats in the van needed to be cleaned.

Quick and courteous 👍

The staff went above and beyond to help me and dispose of some of my items. They were courteous and friendly each and every interaction was a pleasure!

Service is great. But I think that they should prorate as well. I only had my things in for a month and a half but I had to pay another full month so I lost out on $53 because they do monthly. Sometimes people find places to live before the end of the second month. I really recommend prorating for this reason.

Had some minor issues with the latch on the storage unit and the truck was not where I was told it would be but overall great experience because the staff are EXTREMELY helpful and nice!

Staff in particular were excellent!. Friendly and very helpful!

Can't remember her name (Sam?) Absolutely fantastic service each time we were in.

The Lady who dealt with me at the Welland location was Awesome - Very Friendly and Professional. The Gentleman, located in Hamilton, who took my call and set everything up was Great!

Changed size of unit with no issue.

Due to a snow storm we couldn’t get to move and was charged a month rent for 2 days not good business

Easy transaction in changes to storage needs.

no good

Awesome team you have at UHAUL. Very professional, prompt and knowledgeable. 2x thumbs up. Keep up the great service.

The staff was very helpful and friendly. I would recommend to anyone.

Storage latch was broken. They did nothing about it. I paid a bill on July 31st of 200$ and moved my stuff out august 6th and they wouldn't reimburse me anything. Will never use this place again Awful

Not a pleasant customer service but in the end the rep that I ended up talking to went above and beyond.

Very pleased.

Thank You...

More staff needed, long wait to pick up & return. Otherwise it's good.

Everyone was extremely friendly, helpful and accommodating. I used multiple services at this facility for 2 months in between moves, and they were wonderful every step of the way.