All is well
John R.Customer Reviews for U-Haul Moving & Storage at Welland Ave
Testimonials From Recent Customers
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Service people at the time seem preoccupied or distracted with other tasks. The service rep never came out to go over the vehicle or explain anything. We were on a pretty tight schedule and ended up driving off without the blankets, so we had to return to pick them up. Our attentive just pointed in the direction and said they're over there. It's becoming a problem with a lot of the work force these days. I blame the cell phones, not so much the people, they're the victims in this case
Matthew K.Kane and Justin always make my day! They know how to help in a tough situation!
Jasmine S.Staff was great
Frederick T.Everyone was great from start to finish. Thank you
Kaitlin S.Welland Ave is always good to me! Thank you to Brandon for helping me with my rental!
Jasmine S.I was just wondering why is it's so expensive to rent the open trailer 5'â€9 size I payed 31.45 the first time and then when returned the trailer other 31.65 again I think that's a little to much you think.
Roy Q.I had a hard time getting the key out of a key box. Overall a great experience.
Agnes O.Staff were friendly and helpful. Great experience. Website times out often so booking was difficult
Christine B.Jasmine provided excellent customer service! Easy in and easy out, same for the return. Jasmine was efficient and effective, I felt welcomed and appreciated at Uhaul. Thank you!
Paul P.Brandon Roberts was professional and had excellent customer service skills. UHaul should pay its employees more, because this location was super busy and each employee was doing the work of two people.
Robert G.The staff that are there are very friendly and work very hard and as quick as possible. But you need more staff. Long wait to get equipment. Maybe e1 showed up at the same time. No wait when I returned equipment. Prices are very reasonable.
Tim B.Was easy and efficient to get a vehicle to move what we needed.
James M.Easy , quick and efficient service. Would definitely use Uhaul again.
Terry C.Kaleb who helped is out was terrific. Polite and very helpful.
John N.Really friendly staff which is a first for me as I had used the horrible royal Windsor location in Mississauga before moving to St Catharines. Will be back!
richard B.Great service friendly efficient third time renting just keeps getting better thank you staff Welland Abe location
James O.Great experience from beginning to end!
Alison S.Trailer was hooked up by an employee. I thought everything was good but once I started to load the trailer up it detached from the truck I found the employee forgot to lock the trailer to the hitch. Luckily this happened while parked because I was moving about $20,000 worth of tools/toolbox and it also could have caused quite a bit of damage to my truck if this happened while driving.
Brendan F.The window crank fell off while I was trying to wind up the window while driving. More importantly, the recommended # of litres required to return the fuel to the level on the contract was ~27 litres. I added 30 for safety. This resulted in me spending 80% more on fuel than necessary. Instead of returning the fuel gauge to 1/4 tank, it was almost at 1/2. The extra 3 litres on a 124 litre tank would not explain this. Further, the staff response when I raised this upon returning the truck was to blame U-Haul corporate for the refill suggestion printed in the contract and attempt to talk me out of addressing my concern with the manager. The service in this case was disgraceful and the additional fuel cost was upsetting. I will have rented 3 U-Haul trucks and trailers over 3 consecutive weekends and I am now sorry I chose U-Haul. You must do better.
DONOVAN R.Pick up the truck not clean and I used to do the walking arround the equipment with one of the employees.
FERNANDO C.Nothing, I always get excellent service. Staff always friendly and professional.
Ernie K.keep doing the excellent customer service awesomely great
Richard B.When it is busy at the location it takes a while to pick up or return the truck
Jim M.The beginning was good but when I return the truck, it was very poor arrangements as the U haul sight was not working, the instructions are not correct to drop off the key, nobody was there to help me, etc. Even the help phone number was not working and the chat was unavailable! A terrible experience, wont go there anymore!
Praveen S.Both the person who checked us in and out were fast, friendly and efficient. I highly recommend this location.
michele M.In the morning for rental pick up and later in the day for rental drop off have more people working. There was 10 people in line to get their rental. The rental agent then had to go outside and hook up the trailer. I had a time pick up and was there for an hour. Other then that it went smooth.
Dave C.Great customer service. Thank you for looking after all the details.
Steven S.The app does not let me extend the rental or give me a way to calculate the amount of fuel required for the vehicle. The link refers to the calculation 'at the bottom of the contract' but for truckshare the contract is an email and there's no fuel info at the bottom of the email. This was very frustrating. Please fix it.
Donovan R.Vacuum the seats, fill the tank up before I take it so I need only to bring it back filled instead of having me contest if my fill is 5/8 vs the way you gave it to me with the needle slightly over half mark - stop nickel and dime'ing the customer. If I reserve a ONE-WAY 4 weeks in advance from city A to city B then HONOUR that reservation instead of surreptitiously sending me an email the day before saying there's no truck in city A but you can go to city C (1 hour away) and pick a truck for your 'reservation' - how is that helpful - Budget, Discount, Enterprise, Penski - are options I will need to consider next time
James G.The van was next to impossible to enter as it was parked in a way that the vehicles were incredibly close. Neither myself, nor my daughter are large people and we struggled to enter without touching other vehicles. The clerk also indicated that the fuel gauge started at 7/8 of the tank and when we entered it was barely above 3/4. We would have brought this to the attention of the clerk, but the room was so jammed, we decided against it.
Colin S.Surprised no walk through of vehicle after renting. Don't have data on my phone so was not able to access your messaging . Disappointed charged mileage for an in town move.
Rob F.Everyone was extremely kind and helpful. Fast and easy to set up the rental and to return it. It was a great experience.
matt W.Wonderful customer service and quality of product.
Jennifer B.I didn't like the $1 charge for some invironment fee. It should say so then .
Roger L.Never choose this location to drop off your truck. Took an hour for them to figure out that I drove a few extra miles/km. For a multi million dollar corporate making the employees use their own phones to log data into their system just doesn't seem right.
Steven T.I couldnt find a spot to put the trailer, and it took a little while to find someone who could help me unhook.
Nick A.Renting at this location was a pleasant experience.
Paul P.Great service knowledgeable staff Well stocked
Dan T.I had an excellent experience renting a motorcycle trailer from Jasmine and the team at this location. They were so friendly and easy to deal with, and made the entire experience so easy and stress free. Thanks team!!!
Noah H.Over priced.
Douglas A.I have no complaints about the workers, I have an issue about having to pay $40.00 bring the gas gauge back to half a tank. I did not pay you price , I put it in at a gas station. $40 to drive 29.9 miles is totally ridiculous. I have rented a number of times and have never had to put more that $20 in driving the exact same places and it has always brought it over the starting point on the gauge. I think tune or maintenance is needed or something. Very frustrated with the whole situation.
Timothy V.Everyone friendly, very helpful.
ERIC H.Truck seemed new. Was the best truck and easiest to drive. 10 feet bed, easily fit my things and drove nicely. I filled Jerry cans with gas so I gassed back up in uhaul parking lot. Truck was good on gas and uhaul was good price too. Thanks guys highly recommend you
Josh B.I did not find the self check-in convenient as I still had to see a representative for the truck key. The truck was only 3/4 full of gas which makes returning the truck with the same amount difficult. I chose to bring it back with adding fuel, understanding that the per liter rate was 2.49. When I questioned the rep about being charged $75 for a 1/4 tank of gas he simply shrugged his shoulders and made no attempt to explain. I will likely look elsewhere next time I need a truck for a few hours.
Glenn C.Super helpful and friendly staff. Hooked up the trailer for me.
Lacey S.Gentleman that checked me in was very slow and didn't seem to know the system well enough. All staff should be well versed in the process to make sure it is done quickly and correctly. Other then the slow check in everything else was good.
Daryl F.Well let's say I used a trailer and they didn't hook it up correctly and it went I drove down the street it came off my car and hit my back end so be careful with all u hauls make sure they connect it fully
Kenny V.Everything was great keep up the good work. Gracias
Ted L.I liked that the tank was full
Ronald B.Awesome friendly staff!
EDWINTIMOTHY J.I was on the hook to fill the truck up to 3/4 even though it only had a half tank when I picked it up
Jake C.Always friendly service here. Slow at times, but it is busy and it is a rental place so lots of paperwork. Overall a good experience
Kevin M. | First ImpressionsI could not open the door to my unit as i am a disabled senior. I went back into the store to get help. He came out, struggled to get the door open, and even to close it. He even mentioned about the door being stiff. No offer was made to oil it . When I came back later, my husky friend had trouble opening and closing the door. I was upset because I had asked them to call me when another locker opened. After waiting a month, I called myself and they said they had ONE left. I hurried in to hear another person renting a l9cker. People see old people and just ignore them, I always had good service 0reviously, maybe he didn't care as it was a cold windy day. Thanks for your time. Janice Sanvido
Janice S. | First ImpressionsThank you for many years of storage
CARRIE C. | Overall ExperienceReally please with the service Tks
Jean G. | Overall ExperienceVery friendly and professional staff. Clean and very well maintained facility
David D. | First ImpressionsPerfect
George A. | Overall ExperienceMy experience was good whenever dealing with staff in person, they were helpful and competent. My main disappointment is that I could never get through to the office by phone (over 10 attempted calls at different times over a week). As a result I have an outstanding accounting issue that hasn't been addressed.
Kenneth E. | Overall ExperienceVery friendly staff. Good value. Will use again
Cameron M. | Overall ExperienceI had no problem at all with the staff, they went above and beyond for me!!! Especially Sam the manager. However I will be lodging a full complaint about the two units that I rented!! The one unit which I kept all my furniture in my couch there was a piece about 2 inches long eaten by mice this couch I only purchased three months before I put in storage. The other unit was totally infested with mice and there was a leak in the right corner at the top all the way along the unit all the boxes were soaked and moldy all my clothes were damaged my vases were damaged and the mice had eaten through everything. There was absolutely no perishable goods in that unit there was no reason for mice to be in there!!!I am very disappointed with that I lost a lot of property that meant things to me and because of that storage unit I no longer have them.
Pam P. | Overall ExperienceCustomer Service was amazing. Staff was knowledgeable, professional and speedy.
Noah M. | First ImpressionsI love uhaul use you guys for years wouldn't go anywhere else
RONALD J. | Overall ExperienceAbsolutely the best company I've dealt with this year, actually best company I've ever dealt with. Sam came through for my family big time in our time of need. I recommend her for any of your moving or storage needs. I definitely am I repeat customer. Thanks a million Sam, you are a stand out in our families eyes
Carrie B. | Overall ExperienceThe staff went above and beyond to help me and dispose of some of my items. They were courteous and friendly each and every interaction was a pleasure!
Beth C. | Overall ExperienceService is great. But I think that they should prorate as well. I only had my things in for a month and a half but I had to pay another full month so I lost out on $53 because they do monthly. Sometimes people find places to live before the end of the second month. I really recommend prorating for this reason.
cynthia s. | Overall ExperienceHad some minor issues with the latch on the storage unit and the truck was not where I was told it would be but overall great experience because the staff are EXTREMELY helpful and nice!
helen d. | Overall ExperienceStaff in particular were excellent!. Friendly and very helpful!
helen d. | Overall ExperienceCan't remember her name (Sam?) Absolutely fantastic service each time we were in.
Jeffrey W. | Overall ExperienceThe Lady who dealt with me at the Welland location was Awesome - Very Friendly and Professional. The Gentleman, located in Hamilton, who took my call and set everything up was Great!
JUDITH G. | Overall ExperienceChanged size of unit with no issue.
Johnny S. | First ImpressionsDue to a snow storm we couldn’t get to move and was charged a month rent for 2 days not good business
Leonard F. | Overall ExperienceEasy transaction in changes to storage needs.
dave l. | First Impressionsno good
John B. | Overall ExperienceAwesome team you have at UHAUL. Very professional, prompt and knowledgeable. 2x thumbs up. Keep up the great service.
mario c. | ReservaciónThe staff was very helpful and friendly. I would recommend to anyone.
mark v. | Overall ExperienceStorage latch was broken. They did nothing about it. I paid a bill on July 31st of 200$ and moved my stuff out august 6th and they wouldn't reimburse me anything. Will never use this place again Awful
Regan S. | Overall ExperienceNot a pleasant customer service but in the end the rep that I ended up talking to went above and beyond.
carol t. | ReservaciónVery pleased.
Carolyn M. | Overall ExperienceThank You...
Gerald H. | Overall ExperienceMore staff needed, long wait to pick up & return. Otherwise it's good.
ROBERT C. | Overall ExperienceEveryone was extremely friendly, helpful and accommodating. I used multiple services at this facility for 2 months in between moves, and they were wonderful every step of the way.
Kristina G. | Overall Experience