I had ordered furniture dollies and pads and neither were in the truckCarissa P.
Customer Reviews for U-Haul Moving & Storage at Washington Blvd
Baltimore, MD 21230
(Near Caton Av)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Excellent customer service upon arrival!Matthew M.
I did not receive my fuel credit - it was on â€œeâ€ empty upon pickup. I was informed that I'd receive a credit. I returned the vehicle extra clean with 3/4 tank.Deborah T.
Accept cash bcuse when I reserve my van lady on phone said u all take cash but i brought cash the man said no u all don't take cash so I have to reserve it for next week I just saying make certain adjustments with cash.Davetta P.
Nothing, everything was excellent, glad you guys are here to help us who don't have trucks and dollies and other stuff that the public needs to get a job done!!!! Wish I could have thought of a solutions like this to the public!!!!!!!!!JAMES T.
Location was great. The young lady working the desk on 10/8 was incredibly helpful. She ensured the equip was correct, hooked up the trailer, and got my contract finished. Returning the trailer was also very seamless. I returned early and the gentleman only charged for the time I had the trailer. I would definitely recommend this locationCRAIG P.
Great customer service and very understandingHENRREY H.
Customer did not leave a comment.Rene B.
Customer did not leave a comment.CHEIBANI B.
Overall, this is my favorite location due to size of property and it's always guaranteed that the inventory is up to date. During my pick up, as I was leaving, my friend who drove me was looking for me in the lot so I could follow her and was driving through slowly. The woman working around 7:45AM was (I think) moving some trucks around and screamed out the window to my friend â€œMove. You're fucking up my rotation!â€ and asked her to move or hurry up. Cursing customers out is absolutely insane and I cannot believe she spoke to her like that. For that alone, I will probably not be returning.Danika G.
The side view mirror (on the right side) of the truck was stuck, it could not adjust. The attendant/ employee could not find the right allen key to adjust it and the sun visor on the right side was broken. I was given a different truck. The right side sun visor on the second truck was badly damaged other than that, the second truck was fine.Victor F.
Great serviceRAYMOND E.
Customer did not leave a comment.DOMINIC H.
The truck was not ready until 2:15pm instead of the 10am. Attended put down 1/2 tank fuel instead of 1/4!!Quentin G.
close downRahman O.
I am frustrated that I got overcharged for fuel. Tank was not 1/2 full as marked on contract. Also, got charged a $20 after hour fee that I was not aware of. I thought after hours drop off was free.Daniel C.
I got a call on the day of my reservation to let me know they did not have the size truck I reserved. This is OK, they offered another truck. However, when I went to pick up the truck, they had given away that truck as well. So, even though I had two reservations, they gave away two trucks. I then had to wait until another location called me and had a truck available. This all set me back about two to three hours on my move. It also added miles to the truck that I wouldn't have otherwise. Lastly, I was still charged full price for my reservation even though it was messed up. Not happy with this rental experience.Patrick M.
Customer did not leave a comment.frank r. | Overall Experience
The owner is very rude , he told me to wear a mask or leave . Extremely unprofessional and embarrassing, almost to the point where I would of rather left . I will never return to this location or any if this is the type of people uhaul wants owning shady franchises .Keith L.
Customer did not leave a comment.RHONDA R.
Customer did not leave a comment.VAMSI KRISHNA C.
Overall I was satisfied with the service I received. The staff was very friendly, courteous and professional.Shirley L.
We made a reservation online for 2pm and did not receive the key for our vehicle until ~2:30pm. We were given a vehicle that was â€œofflineâ€ from the service area that was VERY quickly inspected before we were given the key. The â€œservice tire monitor systemâ€, traction, tire pressure, and check engine lights all came on half way through our trip and the gear shift was not functioning properly (took a minute of adjusting to get into park from reverse). When turning in the vehicle we were told that the tire monitor light had been on and the gear shift did have issues in the past which we had not been made aware prior to receiving. We expressed our safety concerns and dissatisfaction in traveling in a vehicle we felt was unsafe but the staff was overall unhelpful and dismissive of our concerns. We will be calling customer service later to address the poor service.Dakota B.
Customer did not leave a comment.Kenneth M.
Nothing the young man was nice and polite and he explained everything step-by-step So thank you for the great serviceNicole J.
Terrible customer service, facilities are outdated and terrible looking . I was over charged and extra charged would never recommend u -haul only used the service cuz it was last minuteMichael O. | First Impressions
The employees was very helpful and respectful thank you u-haulMATTIE M.
It was one staff member that was rude to me lock the door on me in the middle of me moving out. Never said anything to me just lock me out and then was nasty when I asked him why ??? But everyone else was very respectful and helpful I will always come to mr Ralph establishments 😍Aisha N. | Overall Experience
Customer did not leave a comment.Kirston H.
Two gripes: 1. The vehicle that I reserved was not available when I arrived. The rep was apologetic and did find me another vehicle but at a different location. I had to fork out another $24 to Uber to the new location. 2. At the new location, the rep used her own personal cell phone to take a picture of my drivers license to upload it to their computer. I don't like the thought that my drivers license is on a stranger's phone. She didn't say that she would delete it. There's got to be a better way for a big company like uhaul to upload a drivers license. Maybe buy a scanner?? Other than those two gripes, I did think your reps were friendly and courteous.James R.
Customer did not leave a comment.EARL A.
Customer did not leave a comment.frank r. | First Impressions
Customer did not leave a comment.Jorge J.
Doug and the crew are very niceDanielle D. | First Impressions
Customer did not leave a comment.ROBERT J.
The girl at the counter was very rude and disrespectful. I will never go back there again,LAWRENCE H.
This crew was great in all facets -- a really well-oiled machine. They were great to give some extra mileage also; but I still went over by about 10-12 miles, and with minimal side stops. I think the mileage estimates are tight and certainly the original contract mileage granted is very skimpy. Perhaps because my trip this time was shorter, but on previous one-ways, I always came comfortably under the mileage.JERROLD P.
When a customer brings up an issue of the odometer not matching the mileage on the website on pick up, don't tell the customer "don't worry about it," and cause issues at drop off.Patrick K.
More help at the front desk to help move the line more quicklyTyreeta C.
The staff was polite and professional.DEBORAH R.
Very nice employeesJill L.
Mr Ralph and Mr Doug are absolutely amazing. They are always so courteous and helpful. I rent often and this is my choice of locations.Gayle W.
Customer did not leave a comment.Eugene J.
Service was horrible and slow. Workers were rude and made several errors and made it as if it were the customers problem. This is my 3rd time using this location and my last.Erica C.
Customer did not leave a comment.Theresa D.
Customer did not leave a comment.Kimberly H.
Make sure the right dolly is in the truck.Mary R.
The truck that I have run it had broke down on me so it's an inconvenience meet and I had to pay extra to the guys for movingCalvin T. | Overall Experience
Customer did not leave a comment.Michelle M.
exellentSanthosh Kumar P.
Just as the young lady at my pick up, this young lady was extremely efficient & professional.William F.
Customer did not leave a comment.Alice Y.
Customer did not leave a comment.Samuel B.
Customer did not leave a comment.Aaron H.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.SHAILESH P.
Customer did not leave a comment.TONY J.
Customer did not leave a comment.Peter H.
Customer did not leave a comment.Alexis I.
Excellent! Friendly and professional. Will use again and recommend to anyone. Thanks so much for making my out of state move easier.Freida J.
Customer did not leave a comment.ONWUATUEGWU E.
Customer did not leave a comment.KIM L.
Great customer serviceRONALD T.
Customer did not leave a comment.Angela N. | Overall Experience
Customer did not leave a comment.ADAM C.
They really took care of me. I had never towed a trailer before. They set me up with the hitch and gave me good instructions.Mark H.
Customer did not leave a comment.KEVIN G.
Customer did not leave a comment.Craig M.
Mr Ralph was VERY knowledgeable and helpful. He walked us through as we hooked up the tow dolly to ensure we were doing it correctly. He was patient despite the fact that they were a little busy. Mr Ralph and the other employees gave excellent customer service.BRENDA F.
The general manager at this location, I can't remember his name at the moment, was such a helpful and kind individual. Helped me figure out the online check-in process and wrapping up at drop off. Really helped to take the stress off of an already stressful day! Would recommend this location for the staff as well as the equipment! Only needed a 10' cargo truck. Ran well, got the job done.Bryn O.
Customer did not leave a comment.HENRY F.
Customer did not leave a comment.JAY A.
Very Friendly I forgot to fill the nice gentleman referred me to a gas station close byFrank S.
The people were exceptionally nice and really gave good service. Caring and friendly The truck itself had poor brakes and poor front end sterring.Dean G.
Customer did not leave a comment.Amanda H.
Nothing, just keep being proactive, professional, and genuine.RHYANNA C.
This is by far the most customer friendly location I've been to. Rented a trailer yesterday and the nice lady helping me not only dragged the trailer from the parking space but also hooked it up to the car and making sure it's hooked up right. I am used to doing it all myself and not that it's ever been an issue just surprised by the attention to detail and customer friendliness.IGOR G.
The two staff that I dealt with and that assisted me (RALPH and manager DOUG) were **exceptionally** helpful, flexible and accommodating. They made things very easy for me, ... While still being professional, they were also very friendly. It made me feel like I was dealing with a neighborhood business rather than a large corporation. Will you often here lip-service to this, they truly made me feel like a valued customer. While there are rental places closer to my home, I will come back here and bring ALL my future business to the Washington Blvd location (Baltimore).Sabino S.
Customer did not leave a comment.Robin B.
Customer did not leave a comment.BRUCE G.
Customer did not leave a comment.Dante J.
3 containers were guaranteed to arrive Tuesday August 10th in ft Myers traveling from Maryland. After 6 phone calls and waiting for up to 20 mins each time to speak with someone, i was advised that the containers were still in Baltimore!!! Several more phone calls over the next week (7 days late) we finally received 3 pods and one damaged with 3 boxes of clothes drenched and moldy!!! I was told in several phone calls that i would be contact by representative to discuss late credits as well as credit for damage to clothes!!! Absolutely zero follow up, in fact if i was never proactive my pods would be still sitting in Dundalk MD!!!!!! Worst experience with service of this type and ZERO follow up with there representatives!!!! â€œ what can we do to improve for our next customer??????â€ EVERYTHINGRICHARD L.
Customer did not leave a comment.Dorien K.
Air conditioner did not work. Hand cart should be an appliance cart with strap. The one on the truck served little purpose. BFF wry friendly people to rent from. Thanks for listening. We needed cart to move refrigerator but it wouldn't stay on going up and down steps. Paid money for it and ended up carrying it by hand.james T.
We are happy overall with the U-box experience. My daughter's household goods arrived on time and without any damage. They were shipped from Maryland to Washington State. The only issue we encountered was on delivery. We were not informed that the container would be arriving on a tractor trailer which could not fit in my daughter's apartment complex parking lot. We were told that we would need to rent a U-haul truck and pick up the goods ourselves by unloading the U-box at the site into the U-haul truck. After some push back on our part, the goods were delivered using a forklift without any trouble.Jennifer M.
Customer did not leave a comment.JONATHAN S.
Ralph has always been excellent to work with, and although I'm happy not to pay a uHaul bill every month I'm sad I won't be working with Ralph anymore.TEHRAN G. | Overall Experience
I think the lights should be checked often there were a lot of times I went in there and it stayed darkLONA J. | Overall Experience
Customer did not leave a comment.Sadelaka J.
Customer did not leave a comment.kenneth S.
The check in clerk was friendly and helpful. The check out staff was awesome. Wish this place was near were i live.CARLTON B.
Customer did not leave a comment.JOSEPH P.
Very friendly serviceKeith S.
Great service from Mr. Ralph and team members This is my go to location - I'll give them 5 stars for serviceDAVID B.
Customer did not leave a comment.WILLIAM D.
Customer did not leave a comment.JAMES L.
Customer did not leave a comment.NaTarsha F.
Rat eat my thingJANE M. | Overall Experience
Customer did not leave a comment.ROBIN M.
Customer did not leave a comment.SHEKU C.
Customer did not leave a comment.WILMER O.
Customer did not leave a comment.ERIC S.
Customer did not leave a comment.Jeffrey F.
Customer did not leave a comment.ASHON O.
Customer did not leave a comment.Larry B.
Excellent customer service and they always have what you need Great spotAnthony G.
I do not know,all was professionally done.QUINTIN B.
Everything is goodJEANETTE P.
Customer did not leave a comment.aretha A.
Customer did not leave a comment.DENNIS F. | First Impressions
There was a slight delay on Friday July 30 due to a loss of computers and a back up delay for customers. Uhaul also changed the lock on my storage unit causing a delay when attempting to leave.craig l. | Overall Experience
So sorry I forgot the young African American women name. She should get a raise. She was so extremely pleasant and funny. She took excellent care me after the day i had moving, she really made my day. She even help me get the couch off the truck and put it in storage. Oh i can't forget the other lady and gentlemen who was very nice and put a smile on my face.ELVADA A. | First Impressions
Customer did not leave a comment.SONIA L. | First Impressions
Customer did not leave a comment.maurice b. | First Impressions
The manager was excellent, no complaints about his performance. His name is MR. Ralph.Joseph W. | First Impressions
Customer did not leave a comment.Willie T. | Overall Experience
There was rat poop all over my storage locker when I went to check on my stuff. Moved everything out immediately. Everything was dark and smelly. Staff was nice and had no problems with hours, just would not store stuff here again.claire m. | Overall Experience
Need to install a lift for the second floor.Andres O. | First Impressions
Not good No clear instructionsZaka A. | Overall Experience
Nice guy thanks youTIDANE B. | Overall Experience
The only thing I don’t like are the mice and ratsLONA J. | First Impressions
Mr. Ralph is very professional and courteous.ELIZABETH L. | First Impressions
Customer did not leave a comment.DAVID G. | First Impressions
It was mice crap on 50 percent of my things my sons Christmas toys were ruined because of that and we had no food in our unit so where did the mice come from the gentlemen who work in the office supply was nice and professional great customer servicejasmine l. | Overall Experience
When I moved my belongings into the faculty, the staff was friendly and very helpful. They were able to answer any questions I had, and were very professional and respectful. Over the years I’ve had my belongings in storage, the staff members I’ve interacted with were always willing to help me with any questions I had. And have always been willing to help me with many issues.andrew N. | First Impressions
Mr Ralph was very nice pleasant and very helpful.towanda h. | First Impressions
The only thing I don’t like the pending hold charger on my account now my account is overdraft on my account nowConnie J. | First Impressions
U-Haul agent at the facility was not helpful I had a reservation for one price but got there and had all these hidden fees when I was told and read that with a rental the storage was freeKeith T. | First Impressions
NoneJANE M. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Propane service delivered straight to your door!
We have the largest selection in the industry!