Customer Reviews for U-Haul Moving & Storage at Washington Blvd

6,315 reviews

2929 Washington Blvd   Baltimore, MD 21230
(Near Caton Av)

(410) 644-6226

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(410) 644-6226

2929 Washington Blvd
Baltimore, MD 21230
(Near Caton Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Corey B. 
Rating:
5.0

Customer did not leave a comment.

Farrah M. 
Rating:
4.0

You have done it i use to rent from you many years ago and stop because of the customer service and shady vehicle rentals but you have definitely improved over the years i gave had to rentals and they were smooth and i was pleased.

Valerie H. 
Rating:
1.0

Better customer service

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Dalila B. 
Rating:
3.0

N/C

Wanda T. 
Rating:
5.0

Ralph was awesome to work with!!

JASON EVERTON C. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Lashawn and Nia were excellent and very friendly. Lashawn calm me down when I was told about the mandatory insurance.

YVETTE C. 
Rating:
5.0

Doug was awesome !the customer service was great ! I will be renting at this location miving forward !

Aleshia H. 
Rating:
5.0

Nothing

ANTIONE P. 
Rating:
5.0

I had a low tire pressure light on when I took possession of the truck, the uhaul rep came out and took. re of my concerns

Tonya B. 
Rating:
5.0

The 2 counter workers on Saturday morning, Nov. 20 were amazing. One was a young woman and the other a middle-aged man. For some reason the place was PACKED with people renting trucks. The line was ridiculously long, yet these 2 workers remained patient, courteous, helpful, and respectful to all the customers despite the pressure and everyone being frustrated with the wait. I cannot commend them enough. Also, the tall man who received our return at 3pm was also very pleasant and helpful. Other than the wait, which none of them could help, the experience was excellent.

John C. 
Rating:
3.0

Customer did not leave a comment.

Justin G. 
Rating:
5.0

Doug, I think it was Doug, was awesome. He's basically single-handedly running things are this location 2929 Wash Blvd. Baltimore. Friendly, fast, and just made it a good experience despite the insanity at this location.

MICHAEL H. 
Rating:
5.0

long lines for customer service so you really need to reserve with extra time factor in because you wont be walking in and out in 15 minutes especially on Saturday morning. But over all the staff made it happen and were very professional and supportive

Valerie H. 
Rating:
1.0

Customer did not leave a comment.

Jimmy V. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
2.0

The person who checked me in and took my card information gave me a truck that hadn't been inspected. I know this because the lady who came in with the key to the truck said it hadn't been. The truck didn't have a dolly, and when I was on my way to return it, I stopped to get gas and found it had a rag stuffed in the gas tank, instead of a gas cap. I had been driving around all day with my children in this truck. The lady who was there in the afternoon when I returned the truck was very apologetic and told me she would not charge for gas since I didn't want to mess with the rag hanging out of the gas tank, and also take 30 dollars off of my rental. When I received my receipt I had been charged for gas. Not a good look for your company, or your location.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

JASON C. 
Rating:
1.0

Better customer service. There was none. Just attitude and rudeness. They don't even acknowledge you waiting to be helped and don't give consistent information

ROBIN R. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
4.0

Overall, a good experience. I had to ask for help when I was returning the truck how to access the storage facility, as the employee who had shown me to my storage unit had not done so. Otherwise, quick, responsive, and helpful would be how I would describe the staff.

Rebecca B. 
Rating:
5.0

Nothing everything was great

Donald J. 
Rating:
5.0

Customer did not leave a comment.

PAYTON S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
3.0

Service was great. My only problem was that I was informed that the cargo van that I was renting would be large enough for a queen size mattress, however it wasn't. I was forced to transport the mattress lopsided. Thank God the mattress didn't get ruined. Through it it got the job done .

Pleas G. 
Rating:
5.0

Customer did not leave a comment.

leo R. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline P. 
Rating:
5.0

Great service, concerned with safety...

JB K. 
Rating:
5.0

Great customer service from both employees who assisted me.

Latrice M. 
Rating:
4.0

Make sure the truck is smelling good as well as cleaning the truck. I normally don't complain about the smell, but this time the smell was very fowled and just needed some air fresher. Overall my experience is always good.

FRANCES D. 
Rating:
4.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

Janette Y. 
Rating:
1.0

Spent an hour to pick up a pre-registered reservation. They maxed out my credit card by charging it 4x's. Whichh made my balance too high to use the my card for anything else. Still had to pay more t get truck while having 4 pending transactions. So actually 5 by payments before I was out the door. I would recommend home depot as I was recommended but. My reservation was for 7 at a well rated spot then it was changed aas I recieved a phone call to do such. I got to the new location which also meant more miles for me from my home which in the end cost me yet more money just not good from beginning to end. Not to mention driving with every warning light on in vehicle even the engine light.

ANGELA D. 
Rating:
5.0

Customer did not leave a comment.

Keirra J. 
Rating:
4.0

Customer did not leave a comment.

Ashley P. 
Rating:
5.0

Customer did not leave a comment.

Steven K.  |  First Impressions 
Rating:
5.0

I love this location. But the Russell street location i would not recommend to anyone. The guy is rude and not knowledgeable about the company. Once I got to the Washington blvd location my experience got better. even though I was inconvenienced the nice lady took care of me

MYKIA G. 
Rating:
4.0

Had a problem with one of the rental trucks not running as proper as I would had felt safe driving. Please ensure that all of your vehicles go thru a overhaul after each long distance runs

BRENDA W. 
Rating:
4.0

The staff was friendly and made the experience well worth it.

CECELIA B. 
Rating:
4.0

Faster service.Lomg wait for yrailet..

LEROY S. 
Rating:
1.0

Many people had reservations at one location they arrived including me to be told that our trucks weren't at this location. Then arrive at the relocation site to be told our trucks weren't there. I made a reservation a week in advance and nothing. Very inconvenient. Lucky guy gave me 10 inch which caused Me to do multiple trips which cause my rate to increase. I should be prorated for this extreme inconvenience

Virginia A. 
Rating:
1.0

Customer did not leave a comment.

DARICK M. 
Rating:
5.0

Very professional staff. Courteous and efficient. Especially Jorge Cruz, who checked me back in. Really an outstanding individual who made the simple act of returning the gear a positive, memorable experience.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

Gustavo M. 
Rating:
5.0

At Baltimore tunnel in Maryland there was no cash line to pay toll.

eric W. 
Rating:
5.0

Customer did not leave a comment.

dana m c.  |  First Impressions 
Rating:
4.0

Doug and the gentleman who checked me in were great.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Paul U. 
Rating:
4.0

I don't think the truck I got should be on U-Haul. It has close to 200K miles on it and was difficult to drive. Also, the website wasn't responding while trying to pick up the equipment. I had to install the app to get the job done after wasting 40 minutes.

Hasibul H. 
Rating:
5.0

Very helpful managerial staff. A mistake was made by the location in Philadelphia and they fixed the problem and didn't charge me for the mistake.

Tonika B. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDRIA B. 
Rating:
3.0

Customer did not leave a comment.

Renee S.  |  Overall Experience 
Rating:
3.0

I had ordered furniture dollies and pads and neither were in the truck

Carissa P. 
Rating:
5.0

Excellent customer service upon arrival!

Matthew M. 
Rating:
3.0

I did not receive my fuel credit - it was on “e” empty upon pickup. I was informed that I'd receive a credit. I returned the vehicle extra clean with 3/4 tank.

Deborah T. 
Rating:
4.0

Accept cash bcuse when I reserve my van lady on phone said u all take cash but i brought cash the man said no u all don't take cash so I have to reserve it for next week I just saying make certain adjustments with cash.

Davetta P. 
Rating:
5.0

Nothing, everything was excellent, glad you guys are here to help us who don't have trucks and dollies and other stuff that the public needs to get a job done!!!! Wish I could have thought of a solutions like this to the public!!!!!!!!!

JAMES T. 
Rating:
5.0

Location was great. The young lady working the desk on 10/8 was incredibly helpful. She ensured the equip was correct, hooked up the trailer, and got my contract finished. Returning the trailer was also very seamless. I returned early and the gentleman only charged for the time I had the trailer. I would definitely recommend this location

CRAIG P. 
Rating:
5.0

Great customer service and very understanding

HENRREY H. 
Rating:
5.0

Customer did not leave a comment.

Rene B. 
Rating:
5.0

Customer did not leave a comment.

CHEIBANI B. 
Rating:
4.0

Overall, this is my favorite location due to size of property and it's always guaranteed that the inventory is up to date. During my pick up, as I was leaving, my friend who drove me was looking for me in the lot so I could follow her and was driving through slowly. The woman working around 7:45AM was (I think) moving some trucks around and screamed out the window to my friend “Move. You're fucking up my rotation!” and asked her to move or hurry up. Cursing customers out is absolutely insane and I cannot believe she spoke to her like that. For that alone, I will probably not be returning.

Danika G. 
Rating:
5.0

The side view mirror (on the right side) of the truck was stuck, it could not adjust. The attendant/ employee could not find the right allen key to adjust it and the sun visor on the right side was broken. I was given a different truck. The right side sun visor on the second truck was badly damaged other than that, the second truck was fine.

Victor F. 
Rating:
5.0

Great service

RAYMOND E. 
Rating:
4.0

Customer did not leave a comment.

DOMINIC H. 
Rating:
1.0

The truck was not ready until 2:15pm instead of the 10am. Attended put down 1/2 tank fuel instead of 1/4!!

Quentin G. 
Rating:
2.0

close down

Rahman O. 
Rating:
1.0

I am frustrated that I got overcharged for fuel. Tank was not 1/2 full as marked on contract. Also, got charged a $20 after hour fee that I was not aware of. I thought after hours drop off was free.

Daniel C. 
Rating:
1.0

I got a call on the day of my reservation to let me know they did not have the size truck I reserved. This is OK, they offered another truck. However, when I went to pick up the truck, they had given away that truck as well. So, even though I had two reservations, they gave away two trucks. I then had to wait until another location called me and had a truck available. This all set me back about two to three hours on my move. It also added miles to the truck that I wouldn't have otherwise. Lastly, I was still charged full price for my reservation even though it was messed up. Not happy with this rental experience.

Patrick M. 
Rating:
2.0

Customer did not leave a comment.

frank r.  |  Overall Experience 
Rating:
3.0

The owner is very rude , he told me to wear a mask or leave . Extremely unprofessional and embarrassing, almost to the point where I would of rather left . I will never return to this location or any if this is the type of people uhaul wants owning shady franchises .

Keith L. 
Rating:
3.0

Customer did not leave a comment.

RHONDA R. 
Rating:
4.0

Customer did not leave a comment.

VAMSI KRISHNA C. 
Rating:
5.0

Overall I was satisfied with the service I received. The staff was very friendly, courteous and professional.

Shirley L. 
Rating:
1.0

We made a reservation online for 2pm and did not receive the key for our vehicle until ~2:30pm. We were given a vehicle that was “offline” from the service area that was VERY quickly inspected before we were given the key. The “service tire monitor system”, traction, tire pressure, and check engine lights all came on half way through our trip and the gear shift was not functioning properly (took a minute of adjusting to get into park from reverse). When turning in the vehicle we were told that the tire monitor light had been on and the gear shift did have issues in the past which we had not been made aware prior to receiving. We expressed our safety concerns and dissatisfaction in traveling in a vehicle we felt was unsafe but the staff was overall unhelpful and dismissive of our concerns. We will be calling customer service later to address the poor service.

Dakota B. 
Rating:
1.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Nothing the young man was nice and polite and he explained everything step-by-step So thank you for the great service

Nicole J. 
Rating:
2.0

Terrible customer service, facilities are outdated and terrible looking . I was over charged and extra charged would never recommend u -haul only used the service cuz it was last minute

Michael O.  |  First Impressions 
Rating:
5.0

The employees was very helpful and respectful thank you u-haul

MATTIE M. 
Rating:
5.0

It was one staff member that was rude to me lock the door on me in the middle of me moving out. Never said anything to me just lock me out and then was nasty when I asked him why ??? But everyone else was very respectful and helpful I will always come to mr Ralph establishments 😍

Aisha N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kirston H. 
Rating:
3.0

Two gripes: 1. The vehicle that I reserved was not available when I arrived. The rep was apologetic and did find me another vehicle but at a different location. I had to fork out another $24 to Uber to the new location. 2. At the new location, the rep used her own personal cell phone to take a picture of my drivers license to upload it to their computer. I don't like the thought that my drivers license is on a stranger's phone. She didn't say that she would delete it. There's got to be a better way for a big company like uhaul to upload a drivers license. Maybe buy a scanner?? Other than those two gripes, I did think your reps were friendly and courteous.

James R. 
Rating:
5.0

Customer did not leave a comment.

EARL A. 
Rating:
5.0

Customer did not leave a comment.

frank r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge J. 
Rating:
5.0

Doug and the crew are very nice

Danielle D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT J. 
Rating:
1.0

The girl at the counter was very rude and disrespectful. I will never go back there again,

LAWRENCE H. 
Rating:
5.0

This crew was great in all facets -- a really well-oiled machine. They were great to give some extra mileage also; but I still went over by about 10-12 miles, and with minimal side stops. I think the mileage estimates are tight and certainly the original contract mileage granted is very skimpy. Perhaps because my trip this time was shorter, but on previous one-ways, I always came comfortably under the mileage.

JERROLD P. 
Rating:
2.0

When a customer brings up an issue of the odometer not matching the mileage on the website on pick up, don't tell the customer "don't worry about it," and cause issues at drop off.

Patrick K. 
Rating:
3.0

More help at the front desk to help move the line more quickly

Tyreeta C. 
Rating:
4.0

The staff was polite and professional.

DEBORAH R. 
Rating:
5.0

Very nice employees

Jill L. 
Rating:
5.0

Mr Ralph and Mr Doug are absolutely amazing. They are always so courteous and helpful. I rent often and this is my choice of locations.

Gayle W. 
Rating:
5.0

Customer did not leave a comment.

Eugene J. 
Rating:
1.0

Service was horrible and slow. Workers were rude and made several errors and made it as if it were the customers problem. This is my 3rd time using this location and my last.

Erica C. 
Rating:
3.0

Customer did not leave a comment.

Theresa D. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

Make sure the right dolly is in the truck.

Mary R. 
Rating:
5.0

The truck that I have run it had broke down on me so it's an inconvenience meet and I had to pay extra to the guys for moving

Calvin T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

exellent

Santhosh Kumar P. 
Rating:
5.0

Just as the young lady at my pick up, this young lady was extremely efficient & professional.

William F. 
Rating:
4.0

Customer did not leave a comment.

Alice Y. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
4.0

Customer did not leave a comment.

Aaron H. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

SHAILESH P. 
Rating:
3.0

Customer did not leave a comment.

DENNIS F.  |  First Impressions 
Rating:
5.0

So sorry I forgot the young African American women name. She should get a raise. She was so extremely pleasant and funny. She took excellent care me after the day i had moving, she really made my day. She even help me get the couch off the truck and put it in storage. Oh i can't forget the other lady and gentlemen who was very nice and put a smile on my face.

ELVADA A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SONIA L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

maurice b.  |  First Impressions 
Rating:
5.0

The manager was excellent, no complaints about his performance. His name is MR. Ralph.

Joseph W.  |  First Impressions 
Rating:
3.0

Need to install a lift for the second floor.

Andres O.  |  First Impressions 
Rating:
5.0

Mr. Ralph is very professional and courteous.

ELIZABETH L.  |  First Impressions 
Rating:
5.0

When I moved my belongings into the faculty, the staff was friendly and very helpful. They were able to answer any questions I had, and were very professional and respectful. Over the years I’ve had my belongings in storage, the staff members I’ve interacted with were always willing to help me with any questions I had. And have always been willing to help me with many issues.

andrew N.  |  First Impressions 
Rating:
5.0

Mr Ralph was very nice pleasant and very helpful.

towanda h.  |  First Impressions 
Rating:
5.0

The only thing I don’t like the pending hold charger on my account now my account is overdraft on my account now

Connie J.  |  First Impressions 
No reviews have been submitted for this location.

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