Customer Reviews for U-Haul Moving & Storage at Washington Blvd

6,349 comentarios

2929 Washington Blvd   Baltimore, MD 21230
(Near Caton Av)

(410) 644-6226

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(410) 644-6226

2929 Washington Blvd
Baltimore, MD 21230
(Near Caton Av)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Haydee H. 
Clasificación:
3.0

Tires were extremely low. Gas gauge was incorrect. Person said they would fix the contract, and never did. I was charged $40 extra for gas that I wasn't responsible for when I turned in the truck.

Elizabeth G. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEFANIGUADALUPE M. 
Clasificación:
1.0

El cliente no dejó un comentario.

MICHELLE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH S.  |  Overall Experience 
Clasificación:
5.0

Always great staffs and professional service, in/out quick.

Masoud M. 
Clasificación:
5.0

Nothin keep Mr Ralph

CRAIG H. 
Clasificación:
1.0

Location didn't have equipment after office confirmation.

DIANA A. 
Clasificación:
5.0

The Washington Blvd. staff are very courteous, patient, and extremely helpful! My husband and I have been very blessed to have had our storage units at this location and to work with Mr. Ralph and his staff!! Thank you!❤️

Dara P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

excellect

Hau M. 
Clasificación:
5.0

Very helpful and professional!

Dale C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Ronald C. 
Clasificación:
1.0

It's been one of the worst experiences in my life. I will be filing a written complaint.

Jerlean M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle L. 
Clasificación:
5.0

Staff very helpful.

Robert C. 
Clasificación:
5.0

Continue to be top notch and customer service friendly Thank you

Valerie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Orlyn C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Damian H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DASELESS M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY or Barbr W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRESTON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ayanna M. 
Clasificación:
3.0

El cliente no dejó un comentario.

robery M. 
Clasificación:
5.0

I thought the therapist forgot it was excellent

VANNESSA C. 
Clasificación:
1.0

Inconsistency, poor customer service. Changes to agreement without prior knowledge.

Oluwadamilola O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor L. 
Clasificación:
5.0

Make sure a pickup location switch that's done by corporate or computer generated is communicated to customer in a timely manner.....way b4 arriving at location for pickup.

ISHMAEL G. 
Clasificación:
5.0

Danielle was very professional and kind.

VICTORIA S. 
Clasificación:
4.0

The white woman in the office needs to learn professionalism. Saying things like “I'm not thinking about these customers. These customers can kiss my butt.” isn't professional manner. In addition, she has a nasty disposition. On another Mr. Ralph is customer friendly and supportive.

Jahmia S. 
Clasificación:
4.0

The Palm Bay staff was also incredibly helpful and knowledgeable. Best customer service I've had in a long time!

Christina W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Farrah M. 
Clasificación:
4.0

You have done it i use to rent from you many years ago and stop because of the customer service and shady vehicle rentals but you have definitely improved over the years i gave had to rentals and they were smooth and i was pleased.

Valerie H. 
Clasificación:
1.0

Better customer service

Christopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dalila B. 
Clasificación:
3.0

N/C

Wanda T. 
Clasificación:
5.0

Ralph was awesome to work with!!

JASON EVERTON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
5.0

Lashawn and Nia were excellent and very friendly. Lashawn calm me down when I was told about the mandatory insurance.

YVETTE C. 
Clasificación:
5.0

Doug was awesome !the customer service was great ! I will be renting at this location miving forward !

Aleshia H. 
Clasificación:
5.0

Nada

ANTIONE P. 
Clasificación:
5.0

I had a low tire pressure light on when I took possession of the truck, the uhaul rep came out and took. re of my concerns

Tonya B. 
Clasificación:
5.0

The 2 counter workers on Saturday morning, Nov. 20 were amazing. One was a young woman and the other a middle-aged man. For some reason the place was PACKED with people renting trucks. The line was ridiculously long, yet these 2 workers remained patient, courteous, helpful, and respectful to all the customers despite the pressure and everyone being frustrated with the wait. I cannot commend them enough. Also, the tall man who received our return at 3pm was also very pleasant and helpful. Other than the wait, which none of them could help, the experience was excellent.

John C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Justin G. 
Clasificación:
5.0

Doug, I think it was Doug, was awesome. He's basically single-handedly running things are this location 2929 Wash Blvd. Baltimore. Friendly, fast, and just made it a good experience despite the insanity at this location.

MICHAEL H. 
Clasificación:
5.0

long lines for customer service so you really need to reserve with extra time factor in because you wont be walking in and out in 15 minutes especially on Saturday morning. But over all the staff made it happen and were very professional and supportive

Valerie H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jimmy V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
2.0

The person who checked me in and took my card information gave me a truck that hadn't been inspected. I know this because the lady who came in with the key to the truck said it hadn't been. The truck didn't have a dolly, and when I was on my way to return it, I stopped to get gas and found it had a rag stuffed in the gas tank, instead of a gas cap. I had been driving around all day with my children in this truck. The lady who was there in the afternoon when I returned the truck was very apologetic and told me she would not charge for gas since I didn't want to mess with the rag hanging out of the gas tank, and also take 30 dollars off of my rental. When I received my receipt I had been charged for gas. Not a good look for your company, or your location.

Eric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON C. 
Clasificación:
1.0

Better customer service. There was none. Just attitude and rudeness. They don't even acknowledge you waiting to be helped and don't give consistent information

ROBIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan G. 
Clasificación:
4.0

Overall, a good experience. I had to ask for help when I was returning the truck how to access the storage facility, as the employee who had shown me to my storage unit had not done so. Otherwise, quick, responsive, and helpful would be how I would describe the staff.

Rebecca B. 
Clasificación:
5.0

Nothing everything was great

Donald J. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAYTON S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES G. 
Clasificación:
3.0

Service was great. My only problem was that I was informed that the cargo van that I was renting would be large enough for a queen size mattress, however it wasn't. I was forced to transport the mattress lopsided. Thank God the mattress didn't get ruined. Through it it got the job done .

Pleas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

leo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline P. 
Clasificación:
5.0

Great service, concerned with safety...

JB K. 
Clasificación:
5.0

Great customer service from both employees who assisted me.

Latrice M. 
Clasificación:
4.0

Make sure the truck is smelling good as well as cleaning the truck. I normally don't complain about the smell, but this time the smell was very fowled and just needed some air fresher. Overall my experience is always good.

FRANCES D. 
Clasificación:
4.0

El cliente no dejó un comentario.

William T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janette Y. 
Clasificación:
1.0

Spent an hour to pick up a pre-registered reservation. They maxed out my credit card by charging it 4x's. Whichh made my balance too high to use the my card for anything else. Still had to pay more t get truck while having 4 pending transactions. So actually 5 by payments before I was out the door. I would recommend home depot as I was recommended but. My reservation was for 7 at a well rated spot then it was changed aas I recieved a phone call to do such. I got to the new location which also meant more miles for me from my home which in the end cost me yet more money just not good from beginning to end. Not to mention driving with every warning light on in vehicle even the engine light.

ANGELA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keirra J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven K.  |  First Impressions 
Clasificación:
5.0

I love this location. But the Russell street location i would not recommend to anyone. The guy is rude and not knowledgeable about the company. Once I got to the Washington blvd location my experience got better. even though I was inconvenienced the nice lady took care of me

MYKIA G. 
Clasificación:
4.0

Had a problem with one of the rental trucks not running as proper as I would had felt safe driving. Please ensure that all of your vehicles go thru a overhaul after each long distance runs

BRENDA W. 
Clasificación:
4.0

The staff was friendly and made the experience well worth it.

CECELIA B. 
Clasificación:
4.0

Faster service.Lomg wait for yrailet..

LEROY S. 
Clasificación:
1.0

Many people had reservations at one location they arrived including me to be told that our trucks weren't at this location. Then arrive at the relocation site to be told our trucks weren't there. I made a reservation a week in advance and nothing. Very inconvenient. Lucky guy gave me 10 inch which caused Me to do multiple trips which cause my rate to increase. I should be prorated for this extreme inconvenience

Virginia A. 
Clasificación:
1.0

El cliente no dejó un comentario.

DARICK M. 
Clasificación:
5.0

Very professional staff. Courteous and efficient. Especially Jorge Cruz, who checked me back in. Really an outstanding individual who made the simple act of returning the gear a positive, memorable experience.

BRIAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gustavo M. 
Clasificación:
5.0

At Baltimore tunnel in Maryland there was no cash line to pay toll.

eric W. 
Clasificación:
5.0

El cliente no dejó un comentario.

dana m c.  |  First Impressions 
Clasificación:
4.0

Doug and the gentleman who checked me in were great.

Edward M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul U. 
Clasificación:
4.0

I don't think the truck I got should be on U-Haul. It has close to 200K miles on it and was difficult to drive. Also, the website wasn't responding while trying to pick up the equipment. I had to install the app to get the job done after wasting 40 minutes.

Hasibul H. 
Clasificación:
5.0

Very helpful managerial staff. A mistake was made by the location in Philadelphia and they fixed the problem and didn't charge me for the mistake.

Tonika B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEXANDRIA B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Renee S.  |  Overall Experience 
Clasificación:
3.0

I had ordered furniture dollies and pads and neither were in the truck

Carissa P. 
Clasificación:
5.0

Excellent customer service upon arrival!

Matthew M. 
Clasificación:
3.0

I did not receive my fuel credit - it was on “e” empty upon pickup. I was informed that I'd receive a credit. I returned the vehicle extra clean with 3/4 tank.

Deborah T. 
Clasificación:
4.0

Accept cash bcuse when I reserve my van lady on phone said u all take cash but i brought cash the man said no u all don't take cash so I have to reserve it for next week I just saying make certain adjustments with cash.

Davetta P. 
Clasificación:
5.0

Nothing, everything was excellent, glad you guys are here to help us who don't have trucks and dollies and other stuff that the public needs to get a job done!!!! Wish I could have thought of a solutions like this to the public!!!!!!!!!

JAMES T. 
Clasificación:
5.0

Location was great. The young lady working the desk on 10/8 was incredibly helpful. She ensured the equip was correct, hooked up the trailer, and got my contract finished. Returning the trailer was also very seamless. I returned early and the gentleman only charged for the time I had the trailer. I would definitely recommend this location

CRAIG P. 
Clasificación:
5.0

Great customer service and very understanding

HENRREY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rene B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHEIBANI B. 
Clasificación:
4.0

Overall, this is my favorite location due to size of property and it's always guaranteed that the inventory is up to date. During my pick up, as I was leaving, my friend who drove me was looking for me in the lot so I could follow her and was driving through slowly. The woman working around 7:45AM was (I think) moving some trucks around and screamed out the window to my friend “Move. You're fucking up my rotation!” and asked her to move or hurry up. Cursing customers out is absolutely insane and I cannot believe she spoke to her like that. For that alone, I will probably not be returning.

Danika G. 
Clasificación:
5.0

The side view mirror (on the right side) of the truck was stuck, it could not adjust. The attendant/ employee could not find the right allen key to adjust it and the sun visor on the right side was broken. I was given a different truck. The right side sun visor on the second truck was badly damaged other than that, the second truck was fine.

Victor F. 
Clasificación:
5.0

Great service

RAYMOND E. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOMINIC H. 
Clasificación:
1.0

The truck was not ready until 2:15pm instead of the 10am. Attended put down 1/2 tank fuel instead of 1/4!!

Quentin G. 
Clasificación:
2.0

close down

Rahman O. 
Clasificación:
1.0

I am frustrated that I got overcharged for fuel. Tank was not 1/2 full as marked on contract. Also, got charged a $20 after hour fee that I was not aware of. I thought after hours drop off was free.

Daniel C. 
Clasificación:
1.0

I got a call on the day of my reservation to let me know they did not have the size truck I reserved. This is OK, they offered another truck. However, when I went to pick up the truck, they had given away that truck as well. So, even though I had two reservations, they gave away two trucks. I then had to wait until another location called me and had a truck available. This all set me back about two to three hours on my move. It also added miles to the truck that I wouldn't have otherwise. Lastly, I was still charged full price for my reservation even though it was messed up. Not happy with this rental experience.

Patrick M. 
Clasificación:
3.0

The owner is very rude , he told me to wear a mask or leave . Extremely unprofessional and embarrassing, almost to the point where I would of rather left . I will never return to this location or any if this is the type of people uhaul wants owning shady franchises .

Keith L. 
Clasificación:
3.0

El cliente no dejó un comentario.

RHONDA R. 
Clasificación:
2.0

Terrible customer service, facilities are outdated and terrible looking . I was over charged and extra charged would never recommend u -haul only used the service cuz it was last minute

Michael O.  |  First Impressions 
Clasificación:
5.0

Doug and the crew are very nice

Danielle D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

DENNIS F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

SONIA L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

maurice b.  |  First Impressions 
Clasificación:
3.0

Need to install a lift for the second floor.

Andres O.  |  First Impressions 
Clasificación:
5.0

Mr. Ralph is very professional and courteous.

ELIZABETH L.  |  First Impressions 
Clasificación:
5.0

When I moved my belongings into the faculty, the staff was friendly and very helpful. They were able to answer any questions I had, and were very professional and respectful. Over the years I've had my belongings in storage, the staff members I've interacted with were always willing to help me with any questions I had. And have always been willing to help me with many issues.

andrew N.  |  First Impressions 
Clasificación:
5.0

Mr Ralph was very nice pleasant and very helpful.

towanda h.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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