Customer Reviews for U-Haul Moving & Storage at Verona Road

7741 reviews

4716 Verona Rd   Madison, WI 53711
(Just South of Home Depot)

(608) 807-0402

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(608) 807-0402

4716 Verona Rd
Madison, WI 53711
(Just South of Home Depot)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

ann C. 
Rating:
5.0

Just keep doing what you're doing!

Richard D. 
Rating:
5.0

Anne the GM was Outstanding!!!! Friendly and extremely helpful. She made the move so much easier.  Aaron Norvell - Exact Sciences

AARON N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tahlia E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ZACHARY O. 
Rating:
5.0

Very friendly staff!

JOANN N. 
Rating:
4.0

Customer did not leave a comment.

Gregory T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
1.0

While I was picking up the truck my husband broke his ankle. I traveled less than 2 miles away then brought the truck back immediately since we would no longer be able to move and they still charged me full price. Very disappointed.

KENDRA J. 
Rating:
2.0

Have more workers. Took 45 minutes to get through the 3 people ahead of me. Stupid. I feel bad for the workers but will never use U haul again.

Paul H. 
Rating:
4.0

Customer did not leave a comment.

TODRIANNA J. 
Rating:
5.0

Customer did not leave a comment.

Dom H. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
3.0

Less paperwork for small jobs - express lane.

Lee B. 
Rating:
5.0

Customer did not leave a comment.

Samantha S.  |  Online Move In 
Rating:
5.0

General Manager Anne Starr and her staff were truly excellent to work with on my storage and truck rental needs. They all went the extra mile to make all my UHaul experiences easy and uncomplicated. I would highly recommend the Madison Verona Road UHaul facility to others and will certainly use their services again if the need arises. Thank you again GM Anne Starr for leading a great staff and for providing informed, friendly and professional service! - Ted Petith

Ted P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARC G. 
Rating:
5.0

Customer did not leave a comment.

JACLYNN S. 
Rating:
5.0

Super quick and easy transaction. Improve by making it more clear what payment is due when. I paid something for it ahead of time and it said $100 due at time of pick up but we were never asked for money. Then we got an additional bill after the truck was returned for gas and mileage over. We stated the exact addresses of pick up, the 2 houses and drop off and it should have been correct in the original quote. Otherwise we are extremely happy with uhaul and continue to use your trucks every time we move.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

deb T. 
Rating:
4.0

Customer did not leave a comment.

Petrina T. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN S. 
Rating:
4.0

Customer did not leave a comment.

Darin H. 
Rating:
1.0

The lady who assisted me was irresponsible and unwelcoming. She did not even try to answer a many basic questions about Uhaul rentals. there were no other customers waiting in line, she had enough time to answer me but she never tried. She was impatient too. When I asked for a truck, she took a key to hand over to me. But when she realized that my rental request was one way and for interstate move, she put that key back to the shelf and offered me a different truck. The truck she offered to me did not ride smooth. I believe that she did it purposefully. I can clearly tell that She treated me differently than she would treat others

VISHWANATHA C. 
Rating:
5.0

Never used storage unit. Thank you.

Timothy M.  |  Overall Experience 
Rating:
5.0

Excellent service thanks

Eilene S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN G. 
Rating:
5.0

Customer did not leave a comment.

ERIK L. 
Rating:
5.0

Customer did not leave a comment.

Susan J. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Impossible to get anyone to answer the phone to make a reservation.I spent over 40 minutes on hold and no one picked up. I wanted to just reserve hand trucks and there is no way to reserve hand trucks without also reserving a truck first. So the location was clean, pleasant and organized, but the corporate reservation system and website would make me Sell uhaul stock if I owned any.

Wesley M. 
Rating:
5.0

Customer did not leave a comment.

AHMET S. 
Rating:
5.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
4.0

Customer did not leave a comment.

STU S.  |  First Impressions 
Rating:
1.0

When I made the reservation was not given any answers to my questions but was told someone would contact me to guide me through the process. That never happened. I was never able to reach anyone who had answers to my questions. They didn't come pick up my pod on the date reserved and were unapologetic. Nobody was able to answer any questions or address my concerns. I cancelled the pick up because they weren't able to get it on the date I needed and then they came and picked it up anyway! Horrible, horrible customer service. Will NEVER use again.

Janna H. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

New Manager and staff were excellent! I rent monthly and they are the best you have had at this location! 5 stars!

Robert S. 
Rating:
5.0

Alex's customer service was excellent! He appeared happy to be at work, worked very fast, and was very polite and friendly.

Matthew A. 
Rating:
4.0

Nice facility

DAVID C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
3.0

Customer did not leave a comment.

Isaac C. 
Rating:
5.0

Customer did not leave a comment.

RALPH S. 
Rating:
5.0

Customer did not leave a comment.

LARRY C. 
Rating:
3.0

No where did you ask about the trailer that was a piece of junk to start with then had a tire blow out

John V. 
Rating:
5.0

By having a unit(s) for a period of time, I NEVER get discounts on rentals. I used to have a large (about a year) AND a small unit (3 plus years). I must have rented 15-26' trucks and 12 foot trailers. Should be a point system or something that if you rent storage for so long you can apply the points to rentals, Most likely do not have any affinity in the future for U-Haul. Think about it!!

Roy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
1.0

Customer service is horrible and the manager is the worse. She was very rude and not helpful. I will continue my complaint against this office.

ANTHONY L. 
Rating:
4.0

When I returned the trailer after hours, there was no jack on the trailer or available to lift the tongue off the ball. Only because I have a good back was I able to disconnect the trailer.

ERIC A. 
Rating:
4.0

Customer did not leave a comment.

melanie e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy G. 
Rating:
5.0

Great job. It only took a few minutes to complete the rental and they helped me connect the trailer to my Jeep.

LARRY O. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Alex at Check-In was great!

Donaldneal V. 
Rating:
5.0

Customer did not leave a comment.

Tiffany R. 
Rating:
5.0

Service was wonderful. Van was very clean.

Juliana E. 
Rating:
2.0

The vehicle smells like an ashtray! Could not drive it without having the windows open! Company response oh well. Should have charge the prior renter for cleaning the vehicle!

KURT C. 
Rating:
5.0

This is not a comment on this location. Originally selected Uhaul on Atlas Ave for preferred pick up. Got the confirmation call the day before to pick up on Allen Blvd in Middleton the next day. Get to Allen blvd location and they aren't even a Uhaul location. I called the Regional number. They say they just found out from the area manager that our truck want available. But they did have a truck at this pick up location. Spent an hour driving around Madison to get our truck was frustrating.

Mathew L. 
Rating:
4.0

Nothing..it was a great experience

Jessica O. 
Rating:
3.0

The U-Haul website is horrible, and everything you guys try to do is to take money from people. You add small charges to everything, incorrectly record gas gauges so you can make more, and much more. It's quite annoying. The location itself was good and safe despite being in a tough area. But U-Haul as a business is quite scummy.

Mitchell K. 
Rating:
4.0

Clearer location of specific truck when using app

Carolyn S. 
Rating:
5.0

Customer did not leave a comment.

DOMINICK R. 
Rating:
5.0

check in and check out was incredibly fast. Counter person was very congenial. Thanks for the nice service!

RICHARD E. 
Rating:
5.0

The Ford Transit van was great to drive and load

PAMELA M. 
Rating:
5.0

Nothing, you are doing great 👍🙂

Enrique C. 
Rating:
3.0

Customer did not leave a comment.

Dylan C. 
Rating:
3.0

customer service at store was non -existent to very unpleasant

steve K. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Kerry Z. 
Rating:
4.0

The first person we talked to was not very friendly and we weren't sure if we could rent a van or not for a few hours. Then we saw he got a key and we thought we were going to get a van. We did and were very happy. When we returned the van, Ozzy checked us in. He was very nice and friendly.

Heidi P. 
Rating:
1.0

Said to close at 5pm, we rushed, got there at 4:33, where I was told they were closed, which totally pissed off the 4 people who pulled in behind me for the same reason - to get checked in before 5. Then I get charged for extra miles - again, note that I had to pick up the truck 115 miles from where we loaded out north of Superior. I should not be paying for extra miles for this. Truck ran well. Got <10 MPG, but ran well.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

LEWIS G. 
Rating:
5.0

Love this location. It has a good lot size so nothing is squeezed in. The staff has always been friendly and helpful. Other locations are OK but this the best I've been too.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

MOHAMEDNUR I. 
Rating:
5.0

Customer did not leave a comment.

Heidi S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephanedward H. 
Rating:
5.0

Great

Ricardo R. 
Rating:
5.0

Van was a good choice for a small load.

Marna C. 
Rating:
1.0

U-Haul is a complete joke. 2 weeks before my move in date, I made a reservation online and received a reservation number. When I arrived at the facility I was told the unit I reserved was not available and my reservation was not really a reservation and everything is first come first serve, but what do you know they have a more expensive unit available that is smaller then what i reserved, nice way to bait and switch and to upsell. I had movers meeting me there in 30 minutes, so i had no choice. Completely unethical way to upsell people. Avoid at all costs. The word games the friendly customer service person made were worthy of a skit on Saturday Night Live.

Bartley W.  |  First Impressions 
Rating:
5.0

The only tiny thing that I spent a few minutes obsessing over, was that the truck's gas tank was specifically stated to be at the 15/16 mark, and was supposed to be brought back at that level. When I climbed in and started driving, I noticed that it was actually at the 7/8 mark -- maybe a hair over, but nowhere near 15/16. I mean, 7/8 really *is* pretty close to 15/16, but not so close that there's any kind of judgment call about the difference. I considered driving back around the parking lot and getting this corrected, but it was way too much trouble! So I just made sure the tank was at 15/16ths when I brought it back... This is not really a complaint, since I freely chose not to deal with the problem. I guess the only thing that might have been done would be for the UHaul employee to remind me to check the gas level and make sure I agreed with the reading, when I first climbed in to the truck. But I doubt this kind of thing happens often enough to make that worthwhile.

David G. 
Rating:
4.0

Customer did not leave a comment.

Roy P. 
Rating:
5.0

I'm very pleased to used Uhaul friendly and very professional staff. Delia Young.

delia y.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kristine N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CODY S. 
Rating:
4.0

Customer did not leave a comment.

Anna C.  |  Online Move In 
Rating:
1.0

Walked in Sunday morning, 2 customers, they yelled at me to put on a mask, despite CDC guigelines saying you dont need to if you are fully vacinated, which I am. I have to go back to my car and get a mask. Come back in and another customer had came in and now I have to wait. Customer forgot his license and has to go back out to his car to get it. I ask if they can help me, he says no they are waiting for the customer to get his license. I say I was here first. No response. Now 10 new customers show up, only 2 employees working on a Sunday morning? Finally get called up. He tells me my reservation is at the east side location. I tell him he is wrong and show him my reservation on my phone which clearly shows it is the Verona rd location. After I return the U-haul later that night after hours, I go online at the store to check out and it says it can not locate me despite me allowing location services. There is no way to check out. Ridiculous.

THOMAS C. 
Rating:
3.0

Customer did not leave a comment.

Thomas C. 
Rating:
4.0

Customer did not leave a comment.

THOMAS D. 
Rating:
1.0

I ordered the vehicle over a month ago using the app. When I checked in with the app I wasn't sure how to get the key because it doesn't tell you until the end how that happens. I found the vehicle according to the app's instructions, and I put all my stuff in the vehicle. Then the instructions said to go inside for the key and that there would be no wait. So I went inside but I had to wait. Apparently, they were renting the same vehicle to another driver while I was waiting to get my key. The other driver went to the vehicle and started driving off. One of my friends happened to be there, and waved at the guy who was driving away with my stuff, and he took out some of my belongings but my friend didn't know everything that was in the van. A very expensive pair of glasses were left in the van. I ended up having to go to the other renter's home in order to retrieve my glasses, but the vehicle was there without my glasses in it, and U-Haul had given me no way to contact the man who rented the vehicle. I ended up being an hour and a half late to where I was supposed to go as a result. All U-Haul did was comp 30 miles for the extra driving, not for my time or anything. Then when I returned the vehicle they didn't even know how to give me the 30 mile discount so it took me another 45 minutes to return the vehicle while they looked stuff up on the computer. Finally, when I got home I looked at the receipt and it appears that they didn't even give me the 30 mile discount after all. The person who checked me out just could not figure out how to do that, but he assured me multiple times that the discount was reflected in the final price. I will never rent from U-Haul again. It was so disorganized and expensive, considering the time wasted.

Freya K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
4.0

Customer did not leave a comment.

RYAN H. 
Rating:
3.0

The online portion of signing up for unit was really easy and I would recommend. However when we arrived at the facility the process was very confusing and our code kept registering 'invalid'. It took us quite a while to find someone available to help- while meanwhile we are paying movers and exorbitant hourly rate. Very frustrating

Kimberly O.  |  Online Move In 
Rating:
5.0

Thank you. Excellent facility and team.

THOMAS L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
2.0

I made my reservation online and was told I'd get an entrance code and storage number immediately. I never received it. I called U-Haul and confirmed that my reservation was valid and they said yes. I added my nephew as an approved person to access the storage. When he arrived he was told that there wasn't a reservation. 44 minutes later, I had to do everything online again. VERY frustrating that my nephew couldn't get in quickly as we had planned. Very upset that the reservation number 'wasn't valid' then annoyed that I had to restart all over online. Complete was of time. I'm thankful I only need to use the storage for a short amount of time.

Angela C.  |  First Impressions 
Rating:
1.0

Honesty because I was charged 55$ for gas and I did not even use 1/4 tank and a1/4 tank is roughly 15 gallons and with it being regular it should have been about 30$ because 17 gallons is 50$

samantha T. 
Rating:
3.0

The back of the van had trash it it (MacDonolds food bags and wrappers) and the vehicle REEKED of pot. I thought I was going to get a contact high driving it away from the store. Curiously, the U-Haul agent who went and got the van didn't seem to garbage in it, nor the odor. It made me suspect that it's the U-Haul staff themselves smoking up and eating MacDonalds in it.

John S. 
Rating:
5.0

Customer did not leave a comment.

ADAM B. 
Rating:
5.0

Customer did not leave a comment.

Lamar T.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

JEANELLE S. 
Rating:
5.0

Customer did not leave a comment.

Albert P. 
Rating:
5.0

Very efficient and clean!

BETHANY C. 
Rating:
4.0

Your employees were great but your system stinks. I understand that you need a reference to pick up because I'm 24 not 25 yet, but seriously was there no way to tell me that until we're trying to pick up the darn thing? I didn't just have 2 references ready waiting to pick up a stranger's phone call to verify that I could indeed get a uhaul! We had helpers coming to get the big furniture and I was sitting there in a parking lot typing the slowest response system about how many references were needed anyway and did my dad answer, no, ok, here's my mom's phone, oh my dad verified my mom's phone? great, can I get it now, no? I need yet another reference? Simultaneously on the phone with my parents trying to coordinate them to pick up the phones for strange numbers. Seriously, could this not have been done in advance like every other check-in item? Or you could have at least told me we'd need to do it in advance so I'd have people ready. We were late for the movers and it cut significantly into the time we had arranged to have the uhaul for. I'm very displeased with your system, and honestly would think twice before using you again.

AARON O. 
Rating:
4.0

I suggest that gas levels in the vehicle should at least be above half a tank of gas. It's frustrating to pick up a vehicle and have only 1/4 of a tank in the truck. Like most rental car companies, you have to fill the tank before dropping it off and I feel like that should be similar to the truck rental space. Even requiring at least half a tank would be better than having to get the tank "back to the level you got it at."

GARY W. 
Rating:
4.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

ROGER T. 
Rating:
5.0

Web based reservation and mobile pickup had problems for me, pick up the phone and call - the staff were friendly, fast, helpful and very efficient

PAUL K. 
Rating:
5.0

El servicio es realmente bueno y muy eficiente.

Esteban C. 
Rating:
5.0

Great team of customer service professionals. Easy to work with and get the job done.

Oscar M. 
Rating:
4.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
3.0

THE LOCATION I USE NEVER ANSWER THE PHONE NEVER YOU HAVE TO BE ON HOLD FOR AT LEAST 35 MINUTES BEFORE SOMEONE CAN ANSWER THE PHONE LOCATION IS OK HOURS COULD BE A LITTLE LATER THAN 7PM

Tori G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derek T. 
Rating:
3.0

INVEST IN AN ELEVATOR!!! Please.

Forrest B.  |  First Impressions 
Rating:
5.0

Friendly staff. Professional.

DARIN R. 
Rating:
5.0

Customer did not leave a comment.

PETER D. 
Rating:
5.0

Customer did not leave a comment.

danielle B. 
Rating:
5.0

Trying to get through on the phone on Sunday was impossible. I was on hold for 43 minutes and finally hung up. All I wanted to confirm was that they were aware that I dropped the trailer off overnight.

LEON N. 
Rating:
5.0

Customer did not leave a comment.

Alejandro A. 
Rating:
3.0

Don't have an issue with the location. I ha e issues with the handling of my reservations and will no longer be using uhaul for one way moves after 2 very poor experiences.

MICHAEL B. 
Rating:
5.0

Some one to speak spanish

MANUEL J. 
Rating:
5.0

Thank you

Tim M.  |  Overall Experience 
Rating:
5.0

Only problem is we had heavy pieces and our unit was upstairs elevator would have been so ideal in getting things upstairs.

TINA W.  |  First Impressions 
Rating:
1.0

Phones at my storage facility are always forwarded, can't speak to anyone on time, contract was not forwarded to me, can't set up auto pay, half of the staff i speak with in person or on the phone are good, the other half have a bad attitude and are not knowledgeable or helpful. The man who helped me out on site was great, everyone else has made this process difficult and cumbersome. Online chat was not helpful

Adam H.  |  Overall Experience 
Rating:
4.0

Was disappointed that Uhaul does not pro-rate monthly fee. Had to pay a full month for only using storage for 3 days.

David G.  |  Overall Experience 
Rating:
2.0

My code to access the building does not work. I was not told that the main doors would be locking soon after arrival, making moving my belongings very difficult. If another customer didn't have the smaller door propped open, I would have lost everything I own.

Michael G.  |  Online Move In 
Rating:
5.0

The Management and staff were very helpful and professional it was a pleasure working with them.

Eddie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett G.  |  Overall Experience 
Rating:
3.0

Manager never replied to multiple messages. Did not honor a refund for a late payment for setting up automatic payments.

ROBERT W.  |  Overall Experience 
Rating:
5.0

This place is super clean and secure! Appreciate that there are hand trucks and carts available for use. All that's missing is freight elevators for the 2nd floor. Very impressed.

Debbie M.  |  First Impressions 
Rating:
5.0

The staff is definitely friendly and courteous.

paula r.  |  Overall Experience 
Rating:
5.0

Your storage is clean, safe and good

lawrence n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donjah T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary k.  |  First Impressions 
Rating:
5.0

Randy went over and above to make our experience smooth and uncomplicated. Great customer service very friendly.

Michael H.  |  First Impressions 
Rating:
4.0

Need more staff

Bradley S.  |  First Impressions 
Rating:
5.0

There were some problems with the online setup and I was becoming very frustrated but Randy helped me straighten it out and calmed me down. Randy provided excellent customer service and compassion. He saved me that day.

Roberta G.  |  First Impressions 
Rating:
5.0

The staff at the Verona Road U-Haul storage facility were fabulous. I was always able to get my questions answered by a friendly and helpful employee. And the facility always felt clean and safe.

Bennett R.  |  Overall Experience 
Rating:
5.0

Will always come back to store my personal belongings again.

Victor N.  |  Overall Experience 
Rating:
5.0

The best professional customer service. I will be using them n recommending them to everyone.

DONNA C.  |  Overall Experience 
Rating:
5.0

Great customer service.

DONNA C.  |  First Impressions 
Rating:
4.0

The employees were always helpful. However it seemed under staffed when I needed assistance at times. The facility is in the process of hiring based on signage at the location which may alleviate this issue. All other interactions and experiences were excellent.

Michael H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JILL C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

joan w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pujin N.  |  Overall Experience 
Rating:
1.0

I am giving a 1 star because i am being charged for a storage unit and late fees even though i never had the need for one and never had a reservation for one. I have been to the physical location 2x to deal with the charges and called 2x. Every time i am told it is taken care of but i still keep getting a bill. And now late charges.

Paige F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael P.  |  Overall Experience 
Rating:
1.0

They failed to have a truck that I reserved ready. Can't get ahold of anyone at the building. Tried to make me drive an hour and a half to do a walk through of a storage unit during a pandemic. I will never go through Uhaul because of these experiences.

daniel g.  |  Overall Experience 
Rating:
1.0

1-initially you gave me a unit on second or third floor. I'm 50, I can't hall a couch and chair up 2 flights and down a very long hallway. I asked for a closer one and there was one available. Thank goodness. But why did I have to ask. Person should have recognized my lack of muscle power 2- my card never worked after hours 3- when closing account, I was in a hurry as I rented a pick up truck and I was being charged. Your person was in the bathroom for a very long time and there was nobody at the check out desks. I was waiting 5 plus minutes. Thankfully Menards didn't charge me the 10 minutes I went over for the truck rental. And my card didn't work picking up my stuff and your person was very slow walking to let me in. Train your people to hustle. Overall a very bad experience.

Lynette M.  |  Overall Experience 
Rating:
5.0

My only issue was that it said it was a first floor split level. So it's on a second floor and had to climb stairs. I didn't realize that. But we were taking stuff out of our unit during access hours when no one was there and accidentally locked our keys/key card inside the building. Adam was super nice helping us get back in the building. Would definitely use the facility again. Thanks Adam!

Cheri A.  |  Overall Experience 
Rating:
1.0

With the low employment rate, better employees could be found. Are you under-staffed, or is every one in the break room? Do you pay them a living wage? In any case there seems to be very poor moral. Ok, the puddle in the back of the truck wasn't water, it was motor oil. I cleaned that mess up. And, are the key cards not activated? Alarms going off everywhere. An employee said don't worry. Remember, moving is very stressful. You made it worse. Also, when picking up the truck early in the morning, it was a total surprise that we needed to call someone! Unacceptable. I could go on. Bad experience all around.

David K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betsey I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pujin N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE W.  |  Overall Experience 
Rating:
1.0

The U-Haul website does not make it clear that reserving a unit online only saves some basic information to your account. Reserving a unit online does not guarantee that they will have that unit available for the dates you selected. My "15 minute" check-in took one hour... and I was at the front of the line. The new staff was very confused about basic check-in procedures and I had several unpleasant encounters. Would not recommend going to this location!

Lauren W.  |  First Impressions 
Rating:
5.0

Very helpful staff. They also did a good job with Covid 19 protections.

Heidi A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kim V.  |  Overall Experience 
Rating:
3.0

Storage facility met our needs. My only issue is we paid for the last months rent and only used the storage unit for one week of the last month. Monthly rent should be prorated when that happens. I asked the local place and they said to call U-Haul. I called U-Haul, and they said to check with the local place. I have now been told that the rental contracts don't state that. Very unfortunate, especially during Covid times when things are tougher on people

Charles H.  |  Overall Experience 
Rating:
4.0

Staff was friendly and check in was easy. Only issue was that I didn't realize that a 1st floor split unit was not on the ground floor. Instead they should just say it's on the 2nd floor. I've never rented a storage unit before so I have learned a few things.

Cheri A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEEANN G.  |  Overall Experience 
Rating:
2.0

Was originally given the wrong unit, manager did not seem to have great customer service skills. Was instead given an upper level unit even though I had reserved a street level unit since my parents are quite old.

Ryan W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alice S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine K.  |  Overall Experience 
Rating:
3.0

I didn't appreciate the lack of not being notified about the water leakage. You can send me emails and charge me late fees but not one notice of a water leak. Clothes and furniture got damaged. Had l not been moving out l would have never known or been informed. My personal property smells and is damaged.

Sonya L.  |  Overall Experience 
Rating:
3.0

I reserved a unit online on Monday and went in on Wednesday, the date I'd chosen to start my lease, only to be told that the unit had already been rented. What's the point of reserving a unit if the reservation doesn't mean anything? Why even bother having that feature on the website? The location was what I was looking for and the staff were helpful and patient with my frustration so I rented a similar unit upstairs but not having the original unit I signed up for was a big disappointment. We move into our house we won't be using Uhaul for any other of our moving needs due to this.

Andrew K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Helen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd B.  |  Online Move In 
Rating:
3.0

Generally happy with it. While the facility is well lit, the storage unit itself is not and since we had a unit at the end, it was very dark, thus requiring us to bring a light in on each visit. The hours for access is also inconsistent with signs. You think you can access it anytime with the key card but that only opens certain doors and outer doors are locked. The unit has a mouse trap and there's definitely some rat droppings when we moved out. On our last day to move out, our unit was locked as if we did not pay the rent and we did. Staff apologized and did not know why that was the case. All in all, I say it is an OK experience.

khiang s.  |  Overall Experience 
Rating:
5.0

At this location you could use more employees at times. Adam does a great job for how many employees he has.

Matthew K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James K.  |  Overall Experience 
Rating:
4.0

One thing that was a bit unnerving was that several times while I was unloading my things, there were people standing around smoking, Asking me personal questions, not moving anything, just hanging out. One man followed me in to use the bathroom and told me he worked there as a security guard, though he c was not in uniform.

Rebecca s.  |  Overall Experience 
Rating:
2.0

Rude employees. They smile in my face and laugh at me not very far from me! Staff at the front desk can't speak clearly and gave me wrong info twice.

Jameel D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

daniel g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Grace K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marysol O.  |  Overall Experience 
Rating:
1.0

Someone locked my unit within two weeks of rental. I was on a deadline to move out of my house and this caused a significant delay because none of the staff could find the key to remove the lock. I've experienced long wait times when contacting the office, as well as long waits in the office despite there being an abundance of employees in circulation. I would hesitate before using this service again. In fact, this was the entire reason I moved the contents of my home to a location over 45 min away.

DAVID K.  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful, very willing to help us alter our moving plans after COV became an issue. The free storage was exactly what we needed.

Karen T.  |  Overall Experience 
Rating:
5.0

I rented the storage unit a week ago. I completed the rental agreement online and it was very easy. They emailed me the code to get in along with information on my locker. When I showed up, the locker was clean and empty with a lock waiting for me inside. So far, I'm very pleased with the experience.

Collin D.  |  Online Move In 
Rating:
3.0

the employees are sitting and talking and do not pay attention to their work I checked them by asking them a question and they hung up on me that is not coming from the facilities everything is coming and very comfortable thanks

Jose O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joyce S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hope P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mary G.  |  Overall Experience 
Rating:
5.0

I was very satisfied with my services from U-Haul. I will for sure use you again.

Herman B.  |  Overall Experience 
Rating:
5.0

It would be nice if there was a prorated fee for move-out before the monthly due date.

Suzanne W.  |  Overall Experience 
Rating:
5.0

The associate was very knowledgeable & extremely helpful. If I had to do it again I would, not to mention it was @ the very last minute for us both & was a success. Thanks UHAUL!!! 

April W.  |  First Impressions 
Rating:
5.0

It's great and easy and affordable

Theresa S.  |  Overall Experience 
Rating:
5.0

Great job

Debra R.  |  First Impressions 
Rating:
5.0

Very friendly, courteous, and professional staff. I had a great experience renting trucks, and a storage locker with U-Haul and would highly recommend their services to others.

Steven E.  |  Overall Experience 
Rating:
3.0

I appreciated the quick check out process.

Mark F.  |  Overall Experience 
Rating:
5.0

The whole experience was very convenient. Ozzy at the desk was competent, helpful and friendly. Also the storage locker was in good condition. My stressful move-out situation was made better. Thanks!

Karin Z.  |  Overall Experience 
Rating:
5.0

Clean and convenient.

russ h.  |  Overall Experience 
Rating:
4.0

Good services.

Summer L.  |  Overall Experience 
Rating:
3.0

Quite disappointed with a few things. Hours are limited, not the 24 hr access promised in all the emails I received. No loading/unloading dock for heavier objects.

khiang s.  |  First Impressions 
Rating:
5.0

Thank you!

VALERIE K.  |  Overall Experience 
Rating:
5.0

This location is very well lit, clean and your storage is safe. You don't have to worry about your things going missing and the location was perfect. The staff was always helpful and nice.

Victoria F.  |  Overall Experience 
Rating:
5.0

Outstanding facility. Fabulous staff. Customer focused; knowledgeable; flexible You made moving and storage an exceptional experience.

Jeff S.  |  First Impressions 
Rating:
3.0

We found cardboard boxes with chewed holes through the tops, it's too early to tell if we have damage to the contents, have not unpacked all yet. Additionally mouse droppings observed in the unit.

Jerilynn C.  |  Overall Experience 
Rating:
4.0

👍

Osman G.  |  Overall Experience 
Rating:
5.0

When we had a problem during the move,,U-haul stepped up and helped make things as easy as they could be. I was very impressed with their service both nationally and at Verona Rd. Thank you

John B.  |  First Impressions 
Rating:
2.0

CSR was very robotic, telling me all the rules & regs, what kind of lock I'm REQUIRED to use (although none were in stock to sell me, so "get one somewhere else"). Don't feel like a valued customer...

Thomas E.  |  First Impressions 
Rating:
5.0

The storage locker we selected was everything we hoped for, and more. The only "want" would be to have elevator access to the second level, but we were told that they were restricted from doing so.

Jude S.  |  Overall Experience 
Rating:
5.0

Easy access 24/7 and good customer services. Will be in ny short list if needed in the future.

Mohamed H.  |  Overall Experience 
Rating:
3.0

I wish you all did some type of prorated amounts especially for 7 days or less. If you did the rating would be 5 stars.

Zakiya C.  |  Overall Experience 
Rating:
1.0

College move week. I was confirmed w/ a 3 day rental that was ultimately denied, forcing me to move my daughter out, unload truck into storage, rent another truck, load again & move her in. Terrible.

susan r.  |  Overall Experience 
Rating:
4.0

Thank you!

Gary K.  |  Overall Experience 
Rating:
5.0

I've used the facility for years. I've never been disappointed.

HOWARD S.  |  Overall Experience 
Rating:
5.0

Had nothing but amazing service over the past years with the staff and my unit. Staff always went out of there way to assist.

Paul O.  |  Overall Experience 
Rating:
5.0

Convenient

Jim G.  |  Overall Experience 
Rating:
5.0

It was just what we needed

Elizabeth G.  |  Overall Experience 
Rating:
5.0

Ben was extremely helpful and went above and beyond for us!

Domianna L.  |  First Impressions 
Rating:
5.0

Good location and service.

Paul J.  |  Overall Experience 
Rating:
4.0

Wait times at the counter were long. Need more people on for busy times and maybe someone other than counter person should get trucks for people.

Mark A.  |  Overall Experience 
Rating:
4.0

Adam was very helpful, attentive, and patient

Stephanie S.  |  First Impressions 
Rating:
4.0

They seem a little understaffed, but their service was very good and they're attitude was great!

ANN S.  |  First Impressions 
Rating:
3.0

My experience would have been fine, but the issue was the closing out. We called many many times. WE used the storage 2 days paid for a month. somewhere communication was lacking. The manage was awful

Lamonte C.  |  Overall Experience 
Rating:
4.0

A nice place

Joshua S.  |  Overall Experience 
Rating:
5.0

We first went on a busy Saturday and were lucky enough to have Ben McCabe help us. Patient, helpful, and good-natured despite the people waiting, he was great. Ben Bowman and the Gen. Mgr. very ok.

sally v.  |  First Impressions 
Rating:
5.0

Just pay Xtra for access 24 hours raise to much the unit price and also so bad not having elevator for the second levels. So at the end I pay Xtra for be at the first floor and have 24 hour access.

Ricardo V.  |  Overall Experience 
Rating:
2.0

After permitting loading dock use for storage move-in, we were denied dock use for move out. No good reason offered. Cost us much time and $$. We spent over $10K in 2 1/2 years. NOT ACCOMMODATING!

Denis B.  |  Overall Experience 
Rating:
5.0

They help me out with everything, highly recommended

Mabel V.  |  First Impressions 
Rating:
5.0

thanks for keeping my stuff safe :D

KRISTOFFER G.  |  Overall Experience 
Rating:
5.0

Very satisfied with this place of storage!!

Cheryl M.  |  Overall Experience 
Rating:
5.0

Staff are friendly and helpful and keep the facilities clean.

Judi M.  |  Overall Experience 
Rating:
5.0

Good experience

carlos j m.  |  Overall Experience 
Rating:
5.0

I thought the staff was amazing.

HEIDI JO D.  |  First Impressions 
Rating:
4.0

Emailed general manager twice about final move-out procedure, and received no responses, so had to ask in-person. Often find a lot of debris [nails/screws/broken bits] in parking lot near entrance.

Erik S.  |  Overall Experience 
Rating:
4.0

Nicole's service was professional and outstanding.

James S.  |  Overall Experience 
Rating:
5.0

The staff at this store are especially helpful and respectful.

JoAnn B.  |  Overall Experience 
Rating:
4.0

Thanks!

Iran R.  |  Overall Experience 
Rating:
4.0

Very good experience

PATRICK O.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful! Adam and Danielle had to help me on multiple occasions and very much appreciated promptness and thoughtfulness on their part.

kristen m.  |  Overall Experience 
Rating:
4.0

Access/loading area was dirty, trashy and Icy the whole month I was using storage. Thank you for the free month locker with the trailer rental.

Timothy F.  |  Overall Experience 
Rating:
5.0

Clean facility, helpful staff. Uhaul should have a lock buy back policy, or a bin to put the used round locks, like a lock recycle or donation. I don't have a need for such a big lock anymore.

Kristen P.  |  Overall Experience 
Rating:
5.0

Thank you for a great place for storage.

MARY E.  |  Overall Experience 
Rating:
5.0

Used UBox for Delivery

Thomas L.  |  Overall Experience 
Rating:
5.0

Happy with costumer service, but desappoint with the upstairs storage was a little low cost. Is a bad trick to get more money. A storage with stairs seriously? Anyway have to pay more now

Ricardo V.  |  First Impressions 
Rating:
4.0

No problems; people were easy to work with; the service was on time and the rental unit was in good condition.

PAULA P.  |  Overall Experience 
Rating:
3.0

Size was slightly smaller than indicated. Thank you for the complementary month rental. Staff was helpful and accomodating.

Timothy F.  |  First Impressions 
Rating:
5.0

everyone was very helpful and friendly!! thank you very much!!! :)

Amy S.  |  Overall Experience 
Rating:
5.0

Wonderful communication and customer service!

Gayle H.  |  Overall Experience 
Rating:
4.0

Friendly and helpful staff made the rental process easy. Any questions or concerns I had regarding the storage unit or check-in/check-out were addressed and timely answered.

Michelle K.  |  First Impressions 
Rating:
4.0

None

George D.  |  Overall Experience 
Rating:
4.0

Nothing

George D.  |  Overall Experience 
Rating:
5.0

Staff was friendly and made sure everything was taken care of before leaving us with the unit.

Chrystal W.  |  First Impressions 
Rating:
5.0

Staff were ALWAYS helpful and friendly.

Peter K.  |  Overall Experience 
Rating:
4.0

We moved across the country and used the U boxes. Our U boxes arrived earlier than expected. Would use them again!

Caitlyn S.  |  Overall Experience 
Rating:
5.0

Great convenient storage

Nan Z.  |  Overall Experience 
Rating:
4.0

no comment

darrell B.  |  Overall Experience 
Rating:
5.0

Very helpful & friendly staff! Facility clean, easy access & convenient location. Definitely would recommend.

Jacquelyn B.  |  Overall Experience 
Rating:
5.0

We would use again for temporary storage.

Sarah L.  |  Overall Experience 
Rating:
5.0

Clean, secure, well lit

Janice W.  |  Overall Experience 
Rating:
5.0

Great facility with a fantastic staff!

Charlene S.  |  Overall Experience 
Rating:
2.0

I asked the manager for a lower level storage, he said it wasn't any! I feel like I was racially profiled because I'm African American.!! When I called and got it, he said it was for VIP people!!?? 

Chanita F.  |  Reservation 
Rating:
5.0

After 3+ years I had a great experience. Even when I lost my key a couple of times the staff was very helpful. It was great when they went to the swipe cards vs a code I had to memorize.

LINDA A.  |  Overall Experience 
Rating:
5.0

Everything was great!

EMILY S.  |  Reservation 
Rating:
5.0

customer service people were helpful and friendly

Brett G.  |  Reservation 
No reviews have been submitted for this location.

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