Customer Reviews for U-Haul Moving & Storage at Verona Road

8,563 comentarios

4716 Verona Rd   Madison, WI 53711
(Just South of Home Depot)

(608) 807-0402

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(608) 807-0402

4716 Verona Rd
Madison, WI 53711
(Just South of Home Depot)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • habla español
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Quite a long line first thing on a weekend morning. Additional staff at counters would be helpful to process customers

Bryan R. 
Clasificación:
5.0

Verona Road staf 100% the best always. Helped me. Took my complaint. Told me this is not how Uhaul operates and took my personal information and is having a supervisor call me today. Now that's service!

Su R. 
Clasificación:
5.0

Fast and simple check-in and check-out process; vehicle I received was well maintained and I watched them cleaning diligently other vehicles. As easy of a process as imagineable.

Alex H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlotte F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin R. 
Clasificación:
5.0

Met when I drove up. Dropped trailer and was gone.

Steven S. 
Clasificación:
5.0

Windows and front full of bugs

Mike T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc F. 
Clasificación:
5.0

Another great experience.

Chuck W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonja F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Soua T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephan C.  |  Online Move In 
Clasificación:
1.0

Reserved a van at the West Towne location, confirmation email said it was there but when I arrived to pick it up I was told it was at a the Verona road location. I showed them the email on my phone but they just shrugged. I had to pick the van up from a further location and had to pay for an extra 10 miles worth of gas and mileage. When I got to the Verona rd I told them my confirmation email said my van was at West Towne and they just shrugged there as well. Then they handed me the key and vaguely gestured to the far end of the parking lot where I had to spend 10 minutes finding the specific van for my key.

Adam B. 
Clasificación:
5.0

Thank you for being so awesome!

anna P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kari R. 
Clasificación:
5.0

El cliente no dejó un comentario.

jaylan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine A. 
Clasificación:
5.0

I was unable to use the app to pick up my truck, but I was helped by a very friendly employee who got me the truck I ordered (someone had not returned their truck previously).

TIMOTHY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jiyao Y.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Tamara N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando Y. 
Clasificación:
5.0

Very helpful.

Marlo J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michaela Q. 
Clasificación:
5.0

Staff was really great. Personable and professional!

Andrew B. 
Clasificación:
3.0

El cliente no dejó un comentario.

David N. 
Clasificación:
5.0

Associate helping me secure a storage space was very helpful, I had attempted to do online but was unable, he was able to get me size i needed & check in was easy. Very much appreciated, highly recommend this facility.

Cecelia S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Molly D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel J. 
Clasificación:
1.0

I requested a different location where I had a Uhaul storage unit. I had people and a donation agency arranged for the 14th. Then the location was switched. I had to change the date, cancel and then reschedule the date to the 15th. It was a pain in the butt to do this and the rescheduling cost another $65. Then when I got to the storage unit/Uhaul location I had originally wanted there was the size trailer I wanted, even though I had been told there were none available and that was why the pick up location had been changed. This was terrible all the way around.

Blair O. 
Clasificación:
4.0

Work on better processes to do repairs, I had a tail light fixture that was barely being held in by a rivet and the large machine screw that was the second of three fasteners kept working it's way out and the third fastening point had no hardware at all. My suspicion is that another machine screw was used and fell out from vibration.

Trygve H. 
Clasificación:
4.0

Jacob was great when he helped us pick up the truck. I've rented lots of moving trucks over the years and this was my best experience. The ability to return easily after hours was really nice.

Madelon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikunj M. 
Clasificación:
5.0

When booking over the phone, I had one-star customer service. Sounded like a person learning how to be a machine, reading a script and offering no help to my confusion.

THOMAS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael Y.  |  Overall Experience 
Clasificación:
2.0

Our assigned truck had a service tire warning on the dash as soon as we got in. After getting on the freeway it shook terribly and we couldn't go over 40 mph. Our 1 1/2 hour ride turned into a 3 hour ride. It pulled so hard to the left during the whole ride. Very disappointed.

Jillian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kay F. 
Clasificación:
4.0

My biggest complaint is with U-Haul (corporate). Your website is useless at providing information, and your 1-800 number is a joke. Waiting 30 or more minutes is ridiculous. There is no way to get any information from this company. Customer service from U-Haul corporate gets zero stars.

Jeffrey N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica W. 
Clasificación:
5.0

Great location. Truck problem mentioned already is not the fault of either location. Good people

Linda S. 
Clasificación:
1.0

Had to switch to Verona rd location because W Washington was locked and closed at 8am when they should've already been opened for an hour. We walked there IN THE RAIN and nobody was there to give us our keys at our scheduled time. It was fine once we went to the verona rd location but that was a huge inconvenience and threw a wrench into our entire moving day. Broken pieces of wood on the bottom of the truck damaged the legs/feet of our furniture.

Samuel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen M G. 
Clasificación:
5.0

El cliente no dejó un comentario.

kimberly M. 
Clasificación:
2.0

Uhaul cancelled my ubox delivery, overcharged me, and continually passed me between support people on the phone. The person I talked to was never the right person and I spent 5+ hours on the phone over the course of 2 days. I still haven't gotten a refund for the delivery that never happened.

Zachary G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHRAF S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylvan Alexander K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce A. 
Clasificación:
5.0

Picked up the equipment at 8:00am. It was rather busy. Maybe could use some more staff. Overall it was a great experience.

Chuck W. 
Clasificación:
5.0

Staff helpful and patient, good people. Equipment worked just fine

Bruce B. 
Clasificación:
5.0

We arrived after hours and was assisted by Ben who was extremely helpful. He made the vehicle return effortless and very easy.

KAREN S. 
Clasificación:
3.0

Truck was fine but hard to shift and even when all windows/doors were closed properly the sounds we could hear from outside it felt like they were open. Need to be more detailed about gas gauge. Worker told us it was 3/4 but it wasn't fully to that line. We drove 60 miles and put in 5 miles of gas after we were done which got us back to just below 3/4 line and we still got charged for 2 gallons of gas.

Todd B. 
Clasificación:
3.0

You should make it more clear which location you are supposed to pick up the truck at after reserving online. The address I selected online and saw in the confirmation email did not have a truck for me, and after going there, I had to drive to a different location to pick it up.

Samantha S. 
Clasificación:
5.0

Staff were helpful. Uhauls were backed up for cleaning and I could not get into the driveway. I drove around the block and came in the back.

John B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Brandon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

jacob P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter D. 
Clasificación:
5.0

We really did not want a 26 foot truck. It was not what we reserved and it was very big for the area that we were moving my daughter downtown. I think we should have been notified of this in advance

Cynthia P. 
Clasificación:
5.0

Nice job! Smooth rental, nice people!

Denise D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ivan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brooke B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zhi W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin H. 
Clasificación:
1.0

I rented a truck for 8pm on Saturday, May 30th to move my bed and couch from one apartment to another. The only available time was 8pm. I logged on to check in and make sure everything was ready around 7 and was immediately locked out of my account. I tried calling customer service and was told there was a 40 minute wait or you could use instant chat for immediate help. I hang up and start to use instant chat. 17 minute wait. It's 7:30 and we're on hold for customer service, still nothing. 7:50 rolls around and we decide to head over and hopefully being in the correct location will help. I log on, finally get in. Enter my info and it says it needs to verify me with someone. Put in my moms info. 15 minutes passes and no call. We're standing outside of U-Haul waiting and waiting and all 3 of us are on hold for customer service. Finally someone answers, we tell them what's going on, they hang up. We just stood there in silence because it was literally so unbelievable. Another one of our calls gets picked up, we tell them we've been waiting for the verification call and it's now 8:15 and digging into our rental time. They say they're going to transfer us and put us on hold, hold line says 40 minute wait. Finally the live chat people answer and the verification goes through. Live chat had to help us get the lockbox code and when we put the code into lockbox 1 it didn't work. We tried it over and over every way and still nothing. Told live chat and they started giving us random combinations to try and told us you just have to be rough with it. Still not working so we ask if they can just give us a new truck. I should mention, each time we sent a message it took at least 5-10 minutes for a response. Anyway, they can't give us another truck and tell us to try the combo again or come back during business hours. At that point the app had already taken out the 50 some bucks for the truck, it was 9:30, I had been moving since 5am, and now they're telling me I just have to come back? After all of that? Not to mention, there were at least 5 other available 10' trucks and at least 8 other various sized ones. I asked if they could at least give me a refund. Nope you can't do that in the chat you have to call customer service. Okay well we've been trying to call customer service for 2.5 hours at this point and it said for immediate assistance to contact chat… so is chat not customer service? I mean it makes sense seeing as though using it basically got us nowhere. As the person in chat is starting to ignore our messages after telling us to contact customer service, finally the transferred phone call answers. We explain what happened and she tells us to try the lockbox, we do, still doesn't work. At this point we tell her we've wasted two and a half hours on this truck, and hour and a half is burnt into our rental time, please just give us a new truck there are a ton of free ones in the lot. She finally looks up a new truck and gives us the lockbox and code and finally, around 9:45, we have the truck to move a bed and a couch. If your business is not capable of handling self service, don't market it. Your customer service is a waste of time. I was told I would receive a $50 credit for the hassle, still nothing and I'd call customer service but I don't have approximately 3-5 business days to sit on hold on the phone. I absolutely would not recommend.

Jessica P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric E. 
Clasificación:
5.0

Thanks to all customer service I dealt with .

ash S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Muhammad Ishtiaq H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi L. 
Clasificación:
3.0

Customer service except for one person was unhelpful. Thank you Matt's moving, Will and his partner for helping otherwise we would still be there. Customer service who booked the return made mistakes the location was clean . Would not use again.

Tom D. 
Clasificación:
5.0

I tried to upload a front/back picture of my license that I had filed for travel backup. The portal said I needed to upload a newer photo. Please update your site to allow customers to upload photos of their licenses from their computers. Folks at the customer service desk could easily verify that the picture on the license matches the face of the customer.

Gary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAUL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip G. 
Clasificación:
1.0

I would recommend for discounts, and the alignment was a little missed up, despite the size of the vehicle.

Andres R. 
Clasificación:
5.0

Thank you for your fantastic service. I believe my customer service representative's name was Paul (?) He was excellent. Sorry if I got the name wrong.

Brad B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence W. 
Clasificación:
5.0

After-hours drop off. Only issue we had was that the return area was so stacked up with other returned rented trucks that were encroaching on the entrance to the facility. Other than that, everything was flawless. I did not have to call them. They found a trailer and checked it in.

Daniel R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jacqueline W. 
Clasificación:
4.0

El cliente no dejó un comentario.

SYLVESTER M. 
Clasificación:
1.0

The original site did not have the reserved trailer and the individual at the original site was EXTREMELY RUDE. We traveled 20 minutes out of our way to pick-up the ordered trailer, which was rusty, etc. We will not consider your company in the future.

Erica E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clint S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
3.0

El cliente no dejó un comentario.

LOUISE S. 
Clasificación:
5.0

Extremely kind and friendly associates, plenty of guidance

Aquoya F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY P. 
Clasificación:
5.0

Great staff good job

jon M. 
Clasificación:
5.0

Two things could be improved... 1. I thought that setting the check out of the vehicle for pick up online would be faster to do on my phone, it was not. I ended up having to go in the store to complete it & the checking out of the vehicle took much longer than I anticipated since I had already reserved it online & submitted the necessary info. 2. I was given a vehicle with only 3/8 of a tank of gas?!?! That was very odd. Additionally, I was told I had to return it with this much...even though there is no indicator to show exactly where 3/8 would be?!! Why are they not giving us vehicles with full tanks of gas & asking us to return them with full tanks? Good news...staff was friendly & helpful.

cynthia B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia B. 
Clasificación:
5.0

The truck we had ordered was not upto the mark. It had way too many miles on it and none of the things worked other than the AC.

Kaustav D. 
Clasificación:
5.0

Everything went smoothly. I couldn't be happier with my U-haul experience. ¡Gracias!

Selene M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
2.0

3 sites to find the correct size trailer that I reserved. No TEXT msg but 3 messages for customer service! 1-way fee was too high so I wasted my day bringing it back.

andy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen Z. 
Clasificación:
5.0

Fast and easy pickup

RICHARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa K.  |  First Impressions 
Clasificación:
4.0

Very nice and intelligent young man he explained everything to the fullest I appreciate him thank you

MARGIE W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Gabriel T.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and friendly.

Cebrina D.  |  Overall Experience 
Clasificación:
5.0

Not happy with customer service and the way we were treated when we tried to pay on bill and kept being put of till final bill and we're over charged plus fraudulent use of drivers name on bill instead of the person who paid initially we will be filing for mediation for all the emotional damage inflicted on me and my girlfriend

Paul P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ALLYSON B.  |  First Impressions 
Clasificación:
5.0

Anne and her staff at Verona Rd U-Haul are #1 in my book!!

Jenna H.  |  First Impressions 
Clasificación:
5.0

¡Gracias!

Vicki T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan F.  |  Overall Experience 
Clasificación:
5.0

The guys at the desk were very helpful and friendly

BRIAN G.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Latoya F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STU S.  |  Overall Experience 
Clasificación:
4.0

Staff was very helpful and nice

Isheika W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kara R.  |  Overall Experience 
Clasificación:
5.0

They were all exceptionally great over all

Lakaeshia B.  |  First Impressions 
Clasificación:
5.0

Bueno

Francisco P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

territa b.  |  Overall Experience 
Clasificación:
4.0

My only complaint is that you continue to raise my rates every year without any real reason given and I know that the facility does not have a lien on it anymore, so your overhead has not gone up.

JAMES B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Devin B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kari b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff A.  |  Overall Experience 
Clasificación:
5.0

Very easy process!

Tiana P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

yolanda e.  |  Overall Experience 
Clasificación:
4.0

My only complaint would be the alarm kept going off every few minutes while we loaded stuff into the unit.

SHAUN K.  |  First Impressions 
Clasificación:
5.0

I always turn to U-Haul whenever I am facing a turn in my life or when helping others with theirs. Not all these many changes were easy, but at every turn U-Haul people have gotten me through with ease, generosity and respect.

Nicolas F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

DIANA B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles V.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Cynthia L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Antoinette H.  |  Overall Experience 
Clasificación:
5.0

This is a great uhaul place. Also rented a truck here and the process was great also. People were helpful and good. My wife used a uhaul weekly for her job for a couple years, and my son worked at a uhaul location for a summer and this is the best one we have seen.

Darrell S.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

JACK V.  |  Overall Experience 
Clasificación:
5.0

Great staffs and wonderful helping

Abdinur A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgar O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Bidiana P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Becky J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Perry W.  |  First Impressions 
Clasificación:
5.0

Anne rocks! Great experience, with a pleasant staff.

Bradley S.  |  Overall Experience 
Clasificación:
1.0

The move in experience itself was poor. The directions for finding the unit should have included a letter identifying the row in which the unit could be found. The map should contain the same alphabetical row lettering as in the storage building itself. I spent a massive amount of time trying to find the unit. The unit was secured against entry, I could not open it, no one answered the phone when I called the desk, I wandered around until I found a call box, someone came and opened the unit, the provided lock did not work, I had to go to the desk to exchange the lock, the swipe access card did not work properly, and I had to return to the desk to address that. In the future, take the customer to the unit rented, make sure the unit opens, and make sure the provided lock works. Everyone was helpful, but more up-front assistance should have been provided. This was a poor move-in experience.

Julie Ann P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James M.  |  Overall Experience 
Clasificación:
4.0

Our one complaint is that the entryway was very bumpy and not well maintained. It made it difficult to maneuver in and out of the building.

Jonathan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BOB B.  |  Overall Experience 
Clasificación:
5.0

Anne the GM was Outstanding!!!! Friendly and extremely helpful. She made the move so much easier.  Aaron Norvell - Exact Sciences

AARON N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tahlia E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha S.  |  Online Move In 
Clasificación:
5.0

General Manager Anne Starr and her staff were truly excellent to work with on my storage and truck rental needs. They all went the extra mile to make all my UHaul experiences easy and uncomplicated. I would highly recommend the Madison Verona Road UHaul facility to others and will certainly use their services again if the need arises. Thank you again GM Anne Starr for leading a great staff and for providing informed, friendly and professional service! - Ted Petith

Ted P.  |  Overall Experience 
Clasificación:
5.0

Never used storage unit. Thank you.

Timothy M.  |  Overall Experience 
Clasificación:
5.0

Excellent service thanks

Eilene S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

STU S.  |  First Impressions 
Clasificación:
4.0

Nice facility

DAVID C.  |  First Impressions 
Clasificación:
5.0

By having a unit(s) for a period of time, I NEVER get discounts on rentals. I used to have a large (about a year) AND a small unit (3 plus years). I must have rented 15-26' trucks and 12 foot trailers. Should be a point system or something that if you rent storage for so long you can apply the points to rentals, Most likely do not have any affinity in the future for U-Haul. Think about it!!

Roy P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

melanie e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi S.  |  Online Move In 
Clasificación:
1.0

U-Haul is a complete joke. 2 weeks before my move in date, I made a reservation online and received a reservation number. When I arrived at the facility I was told the unit I reserved was not available and my reservation was not really a reservation and everything is first come first serve, but what do you know they have a more expensive unit available that is smaller then what i reserved, nice way to bait and switch and to upsell. I had movers meeting me there in 30 minutes, so i had no choice. Completely unethical way to upsell people. Avoid at all costs. The word games the friendly customer service person made were worthy of a skit on Saturday Night Live.

Bartley W.  |  First Impressions 
Clasificación:
5.0

I'm very pleased to used Uhaul friendly and very professional staff. Delia Young.

delia y.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristine N.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Anna C.  |  Online Move In 
Clasificación:
3.0

The online portion of signing up for unit was really easy and I would recommend. However when we arrived at the facility the process was very confusing and our code kept registering 'invalid'. It took us quite a while to find someone available to help- while meanwhile we are paying movers and exorbitant hourly rate. Very frustrating

Kimberly O.  |  Online Move In 
Clasificación:
5.0

Thank you. Excellent facility and team.

THOMAS L.  |  Overall Experience 
Clasificación:
2.0

I made my reservation online and was told I'd get an entrance code and storage number immediately. I never received it. I called U-Haul and confirmed that my reservation was valid and they said yes. I added my nephew as an approved person to access the storage. When he arrived he was told that there wasn't a reservation. 44 minutes later, I had to do everything online again. VERY frustrating that my nephew couldn't get in quickly as we had planned. Very upset that the reservation number 'wasn't valid' then annoyed that I had to restart all over online. Complete was of time. I'm thankful I only need to use the storage for a short amount of time.

Angela C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lamar T.  |  Overall Experience 
Clasificación:
3.0

THE LOCATION I USE NEVER ANSWER THE PHONE NEVER YOU HAVE TO BE ON HOLD FOR AT LEAST 35 MINUTES BEFORE SOMEONE CAN ANSWER THE PHONE LOCATION IS OK HOURS COULD BE A LITTLE LATER THAN 7PM

Tori G.  |  First Impressions 
Clasificación:
3.0

INVEST IN AN ELEVATOR!!! Please.

Forrest B.  |  First Impressions 
Clasificación:
5.0

Gracias

Tim M.  |  Overall Experience 
Clasificación:
5.0

Only problem is we had heavy pieces and our unit was upstairs elevator would have been so ideal in getting things upstairs.

TINA W.  |  First Impressions 
Clasificación:
1.0

Phones at my storage facility are always forwarded, can't speak to anyone on time, contract was not forwarded to me, can't set up auto pay, half of the staff i speak with in person or on the phone are good, the other half have a bad attitude and are not knowledgeable or helpful. The man who helped me out on site was great, everyone else has made this process difficult and cumbersome. Online chat was not helpful

Adam H.  |  Overall Experience 
Clasificación:
4.0

Was disappointed that Uhaul does not pro-rate monthly fee. Had to pay a full month for only using storage for 3 days.

David G.  |  Overall Experience 
Clasificación:
2.0

My code to access the building does not work. I was not told that the main doors would be locking soon after arrival, making moving my belongings very difficult. If another customer didn't have the smaller door propped open, I would have lost everything I own.

Michael G.  |  Online Move In 
Clasificación:
5.0

The Management and staff were very helpful and professional it was a pleasure working with them.

Eddie G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett G.  |  Overall Experience 
Clasificación:
3.0

Manager never replied to multiple messages. Did not honor a refund for a late payment for setting up automatic payments.

ROBERT W.  |  Overall Experience 
Clasificación:
5.0

This place is super clean and secure! Appreciate that there are hand trucks and carts available for use. All that's missing is freight elevators for the 2nd floor. Very impressed.

Debbie M.  |  First Impressions 
Clasificación:
5.0

The staff is definitely friendly and courteous.

paula r.  |  Overall Experience 
Clasificación:
5.0

Your storage is clean, safe and good

lawrence n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donjah T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mary k.  |  First Impressions 
Clasificación:
5.0

Randy went over and above to make our experience smooth and uncomplicated. Great customer service very friendly.

Michael H.  |  First Impressions 
Clasificación:
4.0

Need more staff

Bradley S.  |  First Impressions 
Clasificación:
5.0

There were some problems with the online setup and I was becoming very frustrated but Randy helped me straighten it out and calmed me down. Randy provided excellent customer service and compassion. He saved me that day.

Roberta G.  |  First Impressions 
Clasificación:
5.0

The staff at the Verona Road U-Haul storage facility were fabulous. I was always able to get my questions answered by a friendly and helpful employee. And the facility always felt clean and safe.

Bennett R.  |  Overall Experience 
Clasificación:
5.0

Will always come back to store my personal belongings again.

Victor N.  |  Overall Experience 
Clasificación:
5.0

The best professional customer service. I will be using them n recommending them to everyone.

DONNA C.  |  Overall Experience 
Clasificación:
5.0

Great customer service.

DONNA C.  |  First Impressions 
Clasificación:
4.0

The employees were always helpful. However it seemed under staffed when I needed assistance at times. The facility is in the process of hiring based on signage at the location which may alleviate this issue. All other interactions and experiences were excellent.

Michael H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JILL C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

joan w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pujin N.  |  Overall Experience 
Clasificación:
1.0

I am giving a 1 star because i am being charged for a storage unit and late fees even though i never had the need for one and never had a reservation for one. I have been to the physical location 2x to deal with the charges and called 2x. Every time i am told it is taken care of but i still keep getting a bill. And now late charges.

Paige F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael P.  |  Overall Experience 
Clasificación:
1.0