Customer Reviews for U-Haul Moving & Storage at VCU

8,671 comentarios

900 N Lombardy   Richmond, VA 23220
(North of Broad St Corner of Broad St and Lombardy St)

(804) 358-4978

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(804) 358-4978

900 N Lombardy
Richmond, VA 23220
(North of Broad St Corner of Broad St and Lombardy St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Meredith M. 
Clasificación:
4.0

Provide the same excellent service to all patriots

Latasha D. 
Clasificación:
4.0

El cliente no dejó un comentario.

David E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt P. 
Clasificación:
4.0

I got double charged for the insurance for the Uhaul

Benjamin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUBREYJONES E. 
Clasificación:
5.0

N/C

Samuel S. 
Clasificación:
4.0

El cliente no dejó un comentario.

peter W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juanmanein B. 
Clasificación:
1.0

Literally the Blindspot mirrors on the driver side were smashed and broken. the driver seat had holes in it; as well as the driver side visor was broken. as for the actual bed of the truck it was fine. but at the 900 north Lombardy Richmond VA location the key dropbox is nonexistent for people who are returning after hours. I literally searched and did three walk-throughs of the whole entire location and could not find a clearly labeled key dropbox. It got to the point where I just put the keys in the truck and left because it was taking me way longer than it needed to. y'all say in your videos that it takes you 15 minutes to return the truck, well it took me an hour and a half and it was unacceptable. and it needs to be a smoother process because I looked like a crazy lady walking around this property. Y'all also really need to update your website because it glitched on me five separate times during the return process and so I'm not even 100% sure if the truck has returned in the system because it literally never sent me a confirmation or a receipt to my email afterwards like it said it would. Anyways I never plan on renting a U-Haul in the near future or probably ever again.

Emma W. 
Clasificación:
3.0

Good service

MICHAEL A. 
Clasificación:
5.0

The gentleman who helped us was wonderful - very patient, friendly and helpful!

Meredyth T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marianna C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chuck B. 
Clasificación:
4.0

Corporate messed up our scheduling repeatedly and we did not appreciate that. Our dealings with the local store were just fine.

MICHAEL A. 
Clasificación:
2.0

If i reserve packing blankets and a dolly, then the location should actually reserve those things for me. they sent me to another location for both things, and i was only given blankets not a dolly. it wasted an hour of my time, and i was not given all the things i needed to move. very frustrating overall and despite the helpful employee who took my keys, it's doubtful i'll use uhaul again.

Savannah E. 
Clasificación:
5.0

Isaiah is so helpful. I dealt with him both on the phone and in person and he was great. Don't let him go anywhere!

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diamond B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Muhammad A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose G. 
Clasificación:
5.0

Last minute trailer rental, the agent's name was April, and she was absolutely OUTSTANDING on a very hectic Saturday when all the equipment was in demand. The gentleman that hooked up the trailer I believe his name was Demetrius, and he was courteous and very helpful. Gracias.

Tucker M. 
Clasificación:
1.0

I called the day before picking up my vehicle to ask if I could drop my vehicle off at a different location that picked up and they said yes no problem. Just to get there and be told this is a “local” vehicle. (with a arizona license plate) and I had to find a way to bring it back. The customer service was poor and the manager was trying to help but at the end of the day I was still charged to bring it all the way back to this location. I am extremely disappointed and will not be using this location again.

Hannah G. 
Clasificación:
3.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leasette G. 
Clasificación:
3.0

El cliente no dejó un comentario.

David U. 
Clasificación:
5.0

Fastest drop off ever. Less than 60 seconds

robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaitlyn M. 
Clasificación:
1.0

Not call and try to force me into something .. I was told I could extend . The manager lady, was very rude, and tried to tell me no can do, I had to call corporate to get some resolve..she needs to learn how to talk with people.. moving is stressful enough without rudeness.

keona C. 
Clasificación:
1.0

Check the steering on that van, I drive a lot of bigger vehicles/vans and that's a death waiting to happen, retire it or get new parts

Lizbeth D. 
Clasificación:
1.0

Stop adding extra unknown charges that's fraudulent

Chocolate W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Noah S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Trey Z. 
Clasificación:
3.0

a better description of where the van was located or maybe bring it to the front. return process was very unclear and was charged for two gallons of gas even though I had put in 2 gallons before returning it and only drove 28 miles (the gas gauge showed above 7/8 when I dropped it (I was told to return it at 7/8). When I returned it they said to leave the engine running. Unsure how long it took them to check my vehicle in but would assume that is where those 2 gallons came from. Left a bad taste in my mouth and would give anyone the disclaimer about that experience if they asked me if I would rent from them.

Jennifer B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda M. 
Clasificación:
4.0

El cliente no dejó un comentario.

David K. 
Clasificación:
1.0

Have better trucks that won't break down last minute.

Waheed A. 
Clasificación:
1.0

I ordered two appliance hand carts and a standard hand cart. Once I came to pick up the truck I was told U-Haul had none. You had my email and telephone number I should have been told prior to picking up the truck so that I could have made other arrangements. In addition you assistant manager who identified herself as “Juju” had no knowledge of the locations organization or design. She came out to show me the storage unit without the unit number, taking me to the second floor then the basement when the unit was on the street level. When I question her telling her that the 2 floor was not street level, she replied ‘you have to take it up with U-Haul. I refused to walk the entire building and ask her for the unit number only to be told she did not get it before leaving the main building. THIS IS THE LAST TIME I WILL DO BUSINESS WITH U-HAUL.

Gale B. 
Clasificación:
5.0

The customer service folks at this location were friendly and helpful and it was a breeze.

Alice M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellen S. 
Clasificación:
3.0

I left my firearm in one of the trucks and magically the truck was rented out to someone else and nobody magically seen the gun I have the police detective investigating it!! And also the truck was rented out to me under a quarter taNk I brought it back over that so the charge would be immediately changed

shamuan P. 
Clasificación:
5.0

Inform customers about the reservations on the trucks when they use the uhaul for more then there normal hours if they want to keep it for extra hours.

Letita B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey I. 
Clasificación:
1.0

I set up a reservation 3 weeks ago to find out less than 24 hours in advance that Uhaul did not have any one way 26 ft trucks to rent. I was told the only option was a truck that was over 108 miles away to pick up which would have been 216 miles. I was able to locate a truck in Richmond that was 60 miles away but it was an in town rental. for After 5 hours trying to locate a rental and another 5 hours of driving out of town we were able to secure a 26 ft truck for a pre-planned moved. I am very unsatisfied for the awful experience and inconveniences and may not use your servicesin the future.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRELEI S. 
Clasificación:
5.0

Such a quick and efficient drop off process with a super friendly person managing the process.

Sarah F. 
Clasificación:
3.0

The yard isnt easy to find, and the one way road thru a building on that houses the yard doesnt help.

Eddie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
1.0

I was charged for fuel, when the truck was full.

GAETANOMICHAEL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paige N. 
Clasificación:
5.0

uhual from here is excellent I have try other trucking services. and I could say these guys are number one

MIGUELA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phil G. 
Clasificación:
5.0

Great Customer Service

Carlos S. 
Clasificación:
5.0

Great team at this location.

Stacy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

Best U-hau l location I've used. Front staff was very knowledgeable, helpful and kind. As long as I'm in this area this will be my u-haul location. Thank you for your service!

Damaris V. 
Clasificación:
5.0

The general manager was super helpful and friendly. Nice location. Will definitely use it again

Patricia L. 
Clasificación:
5.0

Keep it up

Mohammed Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole P. 
Clasificación:
1.0

I went to pick up the truck. One guy was sleeping in the box ( the back of the truck), the box was smelly from this guy. The girl who did mt paperwork doesnt have a tag name. But her name on the receipt is jamerieka saucier. I hope she is not using her friends login. I paid her 20 cash for installing my car. And she didnot send me the receipt. She has an attitude, she wasnt helpful

MARWANRAEF A. 
Clasificación:
5.0

There wasn't any gas in the truck! To only went a total of 8 miles and was charged 75 bucks with insurance rental and mileage!

Timothy W. 
Clasificación:
5.0

Great job by the staff!

Richard H. 
Clasificación:
5.0

Excellent customer service!

paul B. 
Clasificación:
5.0

Exceptional job - super helpful for a first time trailer renter.

Lynn Z. 
Clasificación:
5.0

The truck I rented was dirty but sufficient for the task at hand. I always video any vehicle I rent before and after, I also always have it cleaned prior to return. I actually added more fuel in this one for the next person..Thanks

Phillip B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard G. 
Clasificación:
1.0

The staff lied about the gas goung put and charged me for gas.

Anitra J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ramona A. 
Clasificación:
5.0

El cliente no dejó un comentario.

FAITH SUZANNE C. 
Clasificación:
5.0

William who helped me was wonderful!

PARHAM N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilbert B. 
Clasificación:
3.0

Make sure the the vehicle is prepped with what the customer requested.

Grover M. 
Clasificación:
5.0

El cliente no dejó un comentario.

nishonda J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel K. 
Clasificación:
2.0

Actually have enough equipment available for people to rent and use.

Diana V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kadijatu F. 
Clasificación:
3.0

The wireless checkin process was not smooth. I had to get assistance checking in. Also I reserved an appliance dolly and arrived to find out they they don't have them at this location. Why was I allowed to reserve one if that's the case?

Eric G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEY-CHELLDONNEL W. 
Clasificación:
5.0

nothing

BEVERLY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert O. 
Clasificación:
5.0

El cliente no dejó un comentario.

mel H. 
Clasificación:
5.0

Good customer service

Kim B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald W. 
Clasificación:
5.0

I had another great experience renting from this location. Jason is always helpful and makes the check in/out easy! The people who work there are always quick to help and friendly, which is appreciated.

Ellen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jailyn W. 
Clasificación:
3.0

I was charged for four gallons of gas after driving a total of 16 miles in a pick-up, which is really not necessary or customer-friendly.

Christopher G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel R. 
Clasificación:
5.0

Great service and inventory

Edgar C. 
Clasificación:
2.0

Be more clear in return instructions and the app is terrible wasted 15 min on it and had to use the website

Muhammad Uzair R. 
Clasificación:
5.0

They are always helpful at this location. Check in/out is quick and easy. I always recommend this location to friends/family.

Ellen S. 
Clasificación:
5.0

everything was ok

Jason O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayleigh C. 
Clasificación:
5.0

By far the best run Uhaul location I have ever rented from.

Dan S. 
Clasificación:
5.0

Nothing, All Good

WILLIEJAMES W. 
No se han enviado comentarios para esta ubicación.

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