Customer Reviews for U-Haul Moving & Storage at VCU

8,474 comentarios

900 N Lombardy   Richmond, VA 23220
(North of Broad St Corner of Broad St and Lombardy St)

(804) 358-4978

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(804) 358-4978

900 N Lombardy
Richmond, VA 23220
(North of Broad St Corner of Broad St and Lombardy St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I think the fuel was incorrect.... I thought I had overfilled the tank higher than when I took it out.... put in almost 4 gallons for the 20 or so miles I went.... but then was charged for 2 more gallons..... would appreciate the fuel being refunded as it really seemed in error

JEFFREYJEROME D. 
Clasificación:
3.0

The front desk check in person needs to exercise basic manners. Like saying hello, making eye contact, speaking politely.

JIMMYNORBERT F. 
Clasificación:
5.0

Excellent service!

MARIACORENTHIA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Josiah G. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELICIA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDMOND K. 
Clasificación:
5.0

El cliente no dejó un comentario.

HONG F. 
Clasificación:
4.0

I would have preferred someone bring the vehicle out. When I found vehicle it was blocked by another and had to go back to the office.

John L.  |  First Impressions 
Clasificación:
5.0

Truck was dirty inside, but they offered to clean it prior to use. Pick up and drop off was fast and easy. I had one question regarding the truck and they were very friendly and helpful.

Tim B. 
Clasificación:
5.0

Everything was great I would definitely recommend this them again 😃

LASHUNDAANTIONET T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

This location is conveniently located & large enough to accommodate several customers.

DEANDRA J. 
Clasificación:
5.0

Nothing your doing great.

CHARLENEROWENA L. 
Clasificación:
5.0

Always love the convenience. Thanks.

Vivian D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CEDRICDESMOND A. 
Clasificación:
5.0

Nothing. Young lady was great..

DERICKANTOINE J. 
Clasificación:
4.0

El cliente no dejó un comentario.

karen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Irene h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDRAY D. 
Clasificación:
5.0

From the first time I called the staff was amazing. Dequan is an amazing associate to the U-Haul team. This young man went above and beyond for me and my family in my very difficult relocation.

JESSICA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PIERRES L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KATELYNELIZABETH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOISES C. 
Clasificación:
5.0

Everyone was very kind and willing to lend a hand

Carley G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Desmond W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY K. 
Clasificación:
3.0

The truck assigned to me was parked behind other trucks and I had to then wait for them to move trucks around so that I could leave. Further, the cab was very dirty and looked as if it hadn't been cleaned by the driver before me. Finally, the starting mileage in their system, and the starting mileage that I drove off were two different numbers, off by about 10 miles.

JONATHANMICHAEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH R. 
Clasificación:
5.0

In and out in no time!

Diana B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMASRAWLES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES M. 
Clasificación:
1.0

We had an extremely disappointing experience with UHaul from start to finish. First, when we arrived to pick up our truck using self-service, the keys were not in the proper box. When I was finally able to get the keys we were an hour behind our moving schedule. The truck itself had an odd smell, was very loud, and was difficult to drive due to the wheel jerking throughout. When we came back to return the truck, the check out process was awful. The website crashed 3 times causing me to have to start the form from the beginning and retake photos each time. The website instructed me to take the keys to the drop box. After walking around the entire building to return them, I received a call that I needed to come back to the truck to turn the keys in to an employee who was waiting. Overall, it was confusing, difficult, and time-consuming process and made my move extremely stressful.

Elizabeth S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUSTIN H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Meredith C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth E. 
Clasificación:
5.0

Great service

LEEJERRY P. 
Clasificación:
4.0

El cliente no dejó un comentario.

William F. 
Clasificación:
5.0

Please clean the vehicles before the next person rents it. The last customer who rented seemed to smoke in the vehicle.

KIMCORNELIOUS B. 
Clasificación:
4.0

The people here are always friendly, and masked-up. I have always had a good experience at this location.

eric Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

RALPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BECKYCASSANDRA V. 
Clasificación:
5.0

Very fast check in and return. Thanks you

PETER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

We didn't notice the signal light was out until we got on the road. Make sure the tail lights work.

Louise J. 
Clasificación:
5.0

There was a bedding set-up in the back of the truck that indicated that a person was sleeping in there. The back was cleaned out by myself, but U-Haul should consider locking the back of the truck

KYLA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSAANN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETERPAUL B. 
Clasificación:
1.0

Have employees that are helpful. The three employees present were not helpful and could be best described as extremely rude. They kicked me out in the rain while they were waiting on the system to come back up. This was the worst customer service I have ever experienced for any service.

WARREN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTDARYL R. 
Clasificación:
4.0

Check vehicles brakes to ensure safe travel. Monitor actual gas levels The customer service was excellent

ISAIAHGARVIN M. 
Clasificación:
2.0

I was charged for gas when I returned the vehicle with the same amount when it was given to me.

Robert S. 
Clasificación:
5.0

Great service

TIMOTHYMARCUS B. 
Clasificación:
5.0

Very pleasant and welcoming environment

valerie J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alex h.  |  First Impressions 
Clasificación:
3.0

Rates and hours were on par with similar storage units in the area, but buildings were not clean, general maintenance on the building was not maintained (e.g. trip hazards from broken flooring on elevator landings, fan/climate control units making loud noise and not regulating temperature), sirens going off without bring addressed by security/employees).

Morgan R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN K. 
Clasificación:
5.0

Service on both ends were spectacular. I can't think of anything to improve.

ANGELAL M. 
Clasificación:
1.0

All employees were talking, didn't pay attention to me, told me a different price, couldn't get truck because it was parked behind other trucks! Very unprofessional.

ERICMATTHEW R. 
Clasificación:
4.0

El cliente no dejó un comentario.

britt-handy v.  |  Overall Experience 
Clasificación:
5.0

Just keep doing what you are doing. Thank you for your service.

SHEILALEE T. 
Clasificación:
5.0

The site used to check the vehicle back in after hours is very unreliable, and stopped responding several times in the middle of completing check-in. This has nothing to do with the store, of course.

MATTHEW P. 
Clasificación:
4.0

El cliente no dejó un comentario.

SETHPARKER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

joann T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lenard W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIAW K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTALUNIQUE C. 
Clasificación:
5.0

Awesome

LIHUE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS S. 
Clasificación:
5.0

The young lady who checked me in and out was really nice, cheerful and helpful. She puts a good face on your business.

ERICROBERT Z. 
Clasificación:
5.0

Courteous employees and efficient operation.

David B. 
Clasificación:
5.0

Quick interaction. Helpful and accepted partial return when done with half of the equipment. Overall good experience.

Edward R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESWALTER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDW M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDRET M. 
Clasificación:
3.0

El cliente no dejó un comentario.

DENISELOUISE S. 
Clasificación:
2.0

Headlights out drove in the dark No gas cap Check engine light on Awful Experience

DARENLEROY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAUNTEENICHOLE M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cynthia H.  |  Overall Experience 
Clasificación:
2.0

U-haul has to be sincere in dealing with customers by passing correct information about their services. You literally scammed me. You can't charge customers in two ways. by time for day and mileage together with insurance.

DOMINICSTEPHEN U. 
Clasificación:
1.0

The manger Ju Ju was extremely rude, impatient and truly needs to be removed and taught customer service skills. My friend and I were excited about his move and he chose this location to rent a truck. The price stated on signs and trucks are different than when you rent the vehicle. From 20.00 to 160.00. Then being told she doesn't know why they are charging 160.00. Saying so rudely that they just read the screen. Still having questions she says it's in an email and for us to move to help the next customer, I said no first you can help us so we understand all the rules and what we need to do. I said Chapelle is spending a lot of money so we need to be sure. She said it's only 79.00. I said that is a lot of money to us. All she did was glare. I am not sure if it was just ignorance or she was totally oblivious to her lack of customer service skills. There is so much more but it would take pages. I would never go back, my friend was embarrassed . The only positive was the guy who checked the truck and apologized for her behavior. This was the most horrible experience, thanks Amanda

AMANDAELLEN A. 
Clasificación:
2.0

The staff was not friendly and I was not prepared to pick up equipment that should have been available in the truck. Another issue was that I had picked a different location and I didn't receive an email until the day before that the location I choose on Lauburnum did not have the equipment that I reserved although I made the reservations 1 month prior.

CARMENELVIRA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARYHEATHER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTDOUGLAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Qubilah M.  |  First Impressions 
Clasificación:
5.0

Nothing keep doing what you are doing and know one can ask for more..

FRANK M. 
Clasificación:
5.0

Great customer service.

Robin B. 
Clasificación:
3.0

The truck I rented was fine but they didn't have my ubox reservation even though I made it weeks ago and then tried to blame someone else for it.

AASIFABDULQADER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY B.  |  Overall Experience 
Clasificación:
2.0

The check in process takes way too long. The return rep was rude and had not interpersonal skills. They truck was in horrible condition. I'm used the truck for 4.5 hrs and it cost me $130. That's expensive.

MICHAEL CONRAD C. 
Clasificación:
1.0

No e was there. We were late by over an hour and had to stand outside in sub freezing temperatures

Aaron B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUDYDICKERSON B.  |  Overall Experience 
Clasificación:
5.0

Nice and kind people

CLIFTONEDWARD HA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

william R. 
Clasificación:
4.0

Good location. Office was not open during dropoff so I used the key box-- no problems there....

THEODORET SUNG-Y W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALLALAN M. 
Clasificación:
4.0

N/C

ARTHUR W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darius G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EPES MONCURE N. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMESD W. 
Clasificación:
5.0

This location very helpful!

REGANSHEPHERD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaitlin L. 
Clasificación:
5.0

This facility is extremely well run. Staff is excellent Franklin Butler

FRANKLIN B.  |  First Impressions 
Clasificación:
3.0

Keep the same.

Daniel U. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTOPHER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMEKADENISE J. 
Clasificación:
5.0

Customer service was very friendly and experience I think y'all for providing excellent service.

WALTER J. 
Clasificación:
5.0

Yo

FREIDA ANN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PERRYDONALD F. 
Clasificación:
4.0

El cliente no dejó un comentario.

COLLEENMARIE R. 
Clasificación:
5.0

Amazing customer service, phenomenal experience!

LATRICEJERNELL H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FAITHDENISE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CODYALAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MELFORD C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Wm. Bill H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DELVIN D.  |  First Impressions 
Clasificación:
5.0

Great facility and staff. Could use a few more carts and possibly a dolly but otherwise a good experience. ¡Gracias!

Mary R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sylvia F.  |  Overall Experience 
Clasificación:
5.0

Juju and the staff were super friendly and helpful!! Juju was very accommodating when we were trying to figure out the right size storage. When we were exhausted and trying to get the last stuff in for the night, a gentleman that worked there offered to go get carts for us. The only thing I can say that is not that great, but it is the city so it makes sense, is the lack of parking and unloading areas. The poor man that was working there was having to juggle every car that came in and get people moving one way or another just to be able to get people in to park for unload or load or get a truck. But, that really didn't affect us that particular day just because we were lucky enough that the loading zone was open, it was just very hairy trying to park and get in and out with all the other cars trying to get around. But the people that worked at U-Haul were used to it and very good about getting people to move around where they needed.

Kerry P.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Marvin L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSIE j H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas B.  |  First Impressions 
Clasificación:
5.0

Good,fast, easy

BETTY S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ada M.  |  First Impressions 
Clasificación:
5.0

On the late morning of Sept 12, 2021, I came to the VCU location to unload a 6x12 trailer into a 5x10 storage unit and then return the trailer. All 3 staff members I saw were incredibly helpful, friendly, and professional. I wish I'd gotten their names but I was exhausted from driving and didn't think of it. Everyone at this location that day was just a dream to work with, and I truly appreciate it. Best service I've ever experienced at a Uhaul.

erika v.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cedrick B.  |  First Impressions 
Clasificación:
5.0

The Manager, Dannisha Williams, and Tyrek Jones, both expertly assisted, was efficient, and thoroughly explained how the storage unit process worked. They are exceptionally good ambassadors for the UHaul experience. The process was made seamless, and I am very grateful for their assistance. Both Dannisha and Tyrek are to be commended.

ROSALIND W.  |  First Impressions 
Clasificación:
5.0

Incredibly kind associates!

Lindsay D.  |  First Impressions 
Clasificación:
4.0

Please get better business hours.

Beniam E.  |  First Impressions 
Clasificación:
4.0

Customer service was excellent! Website is slow and some information is outdated.

Elise K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Quanaysia D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELT D.  |  First Impressions 
Clasificación:
2.0

The location of the storage units are inconsistently located on the third floor and very difficult to access.

britt-handy v.  |  First Impressions 
Clasificación:
5.0

This the best one want use no orher one

ANGELAP A.  |  First Impressions 
Clasificación:
1.0

I scheduled and arranged to rent a 8x10 split level lower unit for $89.85/ month weeks before our move in date. I also called the the facility directly to ensure everything was in order, and was told it was. When we arrived they told us there was no unit available for the size or cost we scheduled! They said they only had a larger unit for $50 more per month!! I told them that was unacceptable because it was their error. The extremely rude manager told us there was nothing she could do and if we didn't want it we could leave!! We had no choice but to take the unit because we traveled 2 hours to get there and had another 10 hours of travel ahead of us. This manager did not "manager " anything! Her name was Nu Nu! Useless, rude, and disrespectful! I felt like your customer service people on the phone when you scheduled a unit were all sweet and well spoken, and promised things that obviously they have no idea if the reality of the actual facilities they are representing! Total disconnect! I have every intention of reaching out to corporate to get this resolved. We will not be made to pay this extra money every month for your mistakes and mismanagement.

michelle g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Whitney S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Khemia J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose L.  |  First Impressions 
Clasificación:
4.0

very convenient to have rental and storage in same place...one stop shop

ANTHONY WOODROW S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas T.  |  First Impressions 
Clasificación:
5.0

Very efficient, welcoming and friendly service reps. The staff worked pleasantly and diligently to serve every customer as quickly and professionally as possible even though there was a very long line. Pricing and perks were also very generous.

Ricki C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TRACI B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

ROSA J S.  |  First Impressions 
Clasificación:
1.0

Good facility for storage, but the staff are incredibly unprofessional. We are trying to isolate due to COVID and were promised that someone would help us check in from the parking lot. Instead we were met with staff members who were obviously high and didn't pay attention to our request at all. Tried explaining over the phone that we had an immunocompromised family member in the car who couldn't be exposed, but the person we spoke to was barely listening and didn't care at all. When we tried to flag down someone in the parking lot, they kept sticking their head in our car without a mask and were also obviously high. Because no one would listen, we had to go inside where staff were unfriendly and half weren't wearing masks. To top it all off, while we were unloading our truck, staff members were blatantly smoking weed in the parking lot. Storage facility itself is in good shape and location is convenient, but the staff are AWFUL.

Charmaine T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON S.  |  First Impressions 
Clasificación:
5.0

Danni's crew is well equipped to balance the pressure even when it comes along. I appreciate their genuine service and how they assisted me professionally. Also, they ensured all needs were met. Thanks Ciara and Danni! Flawless service!

ashley w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH RANE C.  |  First Impressions 
Clasificación:
5.0

The staff was friendly knowledgeable and professional thanks

ELDRIDGE FRANK S.  |  First Impressions 
Clasificación:
5.0

Much improved online and customer service compared to a decade ago.

Steven W.  |  First Impressions 
Clasificación:
5.0

VERY SATISFIED WITH EVERYTHING

Curtis B.  |  First Impressions 
Clasificación:
4.0

I was given great customer service.

Natasha F.  |  First Impressions 
Clasificación:
5.0

Easy to pick up truck and return after hours!

Lynanne Y.  |  First Impressions 
Clasificación:
5.0

Everyone at the Lombardy location is fantastic. Could be more right-staffed for the end-of-month rush...they were doing their best but the demand was extremely high.

Thomas B T.  |  First Impressions 
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