Comentarios del cliente para U-Haul Moving & Storage at VCU

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at VCU

Grado total:

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Charles H. en

Grado:

El cliente no dejó un comentario.

JDavid Y. en

Grado:

El cliente no dejó un comentario.

Sarah C. en

Grado:

Great experience. Very convenient and clean. Staff always helpful and attentive.

Beatrice R. en

Grado:

Great customer service ??

Timothy K. en

Grado:

Truck facing wrong way. It's minor, but the area is narrow and one way and not fun to turn around in with all the equipment and people nearby

Joanne Q. en

Grado:

El cliente no dejó un comentario.

Elijah C. en

Grado:

Pretty perfect, thanks! Everyone and everything was fantastic.

Mathew R. en

Grado:

El cliente no dejó un comentario.

roslyn M. en

Grado:

The truck that I was given needed a wheel alignment, it was all over the place. The bottom mirror on the passenger side was broke and it was going from side to side as I was driving it on the interstate so needless to say I could not see any cars that were on the side of me . The big mirror refused to move . They also charged me $12 for three gallons of gas and I only traveled about 12 miles. Who uses 3 gallons of gas traveling just 12 miles. I was also told that I could keep the truck out two hours past the time that it needed to be bought in because I needed more time but I was charged for two days. I was reimbursed for some of the charges and that was good but the gas charge was ridiculous and it did not make sense at all again $3 for about 12 miles.

Lashanda M. en

Grado:

El cliente no dejó un comentario.

Robert B. en

Grado:

Truck was ready , pads in back ready , full of gas and all employees were courteous and friendly!

Sara N. en

Grado:

Did not feel the vehicle was cleaned well. The general manager was aloof and did not help employees who were busy. One employee at the desk was new and did not know how to assist clients- needed to be trained before put into that position. Seemed under-staffed. The positive experience was a young man who got the truck for me- knowledgeable and helpful.

Rachael B. en

Grado:

The young woman named April (I believe, but hard to remember) was amazing and extremely helpful. I was waiting in the cold only to find out the young gentleman who was supposed to check my truck out with me was hiding inside "until 11" because that was when his lunch break began. April came out to make sure I was being taken care of and even went to find another employee to help her learn how to check out my truck properly. When there were three other guys who could have helped buy chose not to, April went above and beyond to ensure I didn't feel forgotten. I hope she is recognized for her exemplary customer service.

Aditya K. en

Grado:

El cliente no dejó un comentario.

Raleigh P. en

Grado:

El cliente no dejó un comentario.

Nancy S. en

Grado:

I had so many problems with this location. I placed a reservation online and when I got there we were finishing up the paperwork and after inserting are card the paperwork started over. But we were instantly charged the amount. They kept insisting that they could started all over but we would have to swipe my card again and get charged all over. He also said he could try to get ahold of technical support to see it what they could do. We told him we would rather wait because we didn't have the money for a second charge. After about 45 minutes on hold with technical support he comes over and tells us that hes tired of waiting on hold and it would just be so much easier if we were just let him start the paperwork all over again. We told him that we would rather wait once again. When technical support finally fix the issue we finish our paperwork and he pulled the u-haul up. Our paperwork said that we had a full tank of gas and when he pulled them up we clearly only had 3/4 of a tank and the tire pressure light was on. I asked him if he would adjust the paperwork to which he replied that I could just tell someone when I drop it off at the gas wasn't correct. I decided to take a picture so that I would have proof. I ended up having to stop at a gas station and pay for air on the tire because it was so low I could see it was almost flat. I returned the unit today only to have a second charge on my account. I have rented several U hauls in my life and I know that they generally put a $1 hold on the account and then just it but I had two complete transactions. I called customer service and she verified that I have 2 charges. She told me to hold while she got ahold of the credit card department. I was on hold the for about 15 minutes when she got back on and told me that the credit card department doesn't open for 2 more hours. You would think that that is something that she would have known from the beginning. She offered me a $25 credit towards a u-haul in the future. So now I have to call the credit card department when they open and hope that they can figure out what is going on.

Jon C. en

Grado:

Fantastic service, everyone was friendly and well trained.

Janine R. en

Grado:

Nothing !!! Jania and Cavelle are the best !! I needed a small trailer and I needed it immediately! When I called their Richmond location they answered the phone on the first ring they were polite they were courteous and extremely professional. Registering the trailer was extremely easy no hassle and extremely efficient ( I have had previous experiences with U-Haul including when I was up in Chicago Illinois and it it was a major hassle and it took three hours for me to obtain the trailer.) !!! Your two employees are absolutely magnificent! My girlfriend and I were extremely impressed and we felt it to be necessary to inform U-Haul management of the great service we received. Very few times have we had such fast and courteous service !!! You made a lasting impression that was full of good news !!! Please past this e mail to upper management and have them e mail us if they would like to speak to us !!!

laura S. en

Grado:

El cliente no dejó un comentario.

QUINTIN P. en

Grado:

Rented dolly - it was not in vehicle. Staff at front desk were not welcoming, helpful or friendly. Vehicle looked clean but smelled terrible when I first got in. Vehicle returned at 6PM- recieved a text at 8PM saying I hadn't returned it. NOT impressed.

Secipon L. en

Grado:

El cliente no dejó un comentario.

Samuel P. en

Grado:

El cliente no dejó un comentario.

Marc L. en

Grado:

Truck was very dirty (spilled coffee). Almost no gas, nearly ran out of gas. Because gas gauge not working well, I ended up putting about 10 gallons more gas than I should have. Took 45 minutes to check out and at least 20 to check in.

Claude G. en

Grado:

El cliente no dejó un comentario.

MaryKate B. en

Grado:

The staff at this location are awesome- friendly and efficient. Thank you.

Graham R. en

Grado:

This location was great. However uhaul as a company gave me horrible service. They changed my reservation to a smaller truck at a different location FIFTEEN MINUTES before my pickup. I was halfway to the original location, which they had confirmed with me the day before. VCU location personnel were friendly and helpful, but uhaul a reservation racket is garbage

Deborah L. en

Grado:

El cliente no dejó un comentario.

Alison W. en

Grado:

The gal I spoke with and the young man behind the counter who got me all hooked up with my van were absolutely delightful and SUPER helpful. All of my questions were answered and I felt confident and prepared driving off the lot. The only (extremely slight) thing I wasn’t expecting was the older white gentleman working at the location who repeatedly spoke over his coworkers a couple times and made it difficult to hear the young man who was helping me. Truly though, he may have just been a boisterous person. Every time he raised his voice he had a big smile on his face. I’d recommend this location to anyone either way. This was the smoothest Uhaul rental I’ve ever experienced.

Margaret S. en

Grado:

Everyone was very helpful.

THORNTON S. en

Grado:

El cliente no dejó un comentario.

Jennifer P. en

Grado:

Staff was so friendly and efficient!

Scott K. en

Grado:

Great service.

Brinlin M. en

Grado:

Easy and secure

Jamie A. en

Grado:

Awesomesauce

Theresa W. en

Grado:

El cliente no dejó un comentario.

Michelle P. en

Grado:

El cliente no dejó un comentario.

Roxanne K. en

Grado:

Excellent service from Tiana! She was very knowledge, sweet and patient when the place was very busy!

Terry C. en

Grado:

I was told the back light was broken 2 days after rental . Bill turned into 200, not happy!

Robert C. en

Grado:

Just keep doing what you are doing particularly hissing welcoming people.

Buren W. en

Grado:

El cliente no dejó un comentario.

Curtis B. en

Grado:

VERY SATISFIED WITH EVERYTHING

Natasha F. en

Grado:

I was given great customer service.

Contance D. en

Grado:

The facility was close to my granddaughters campus and she was able to go and come as needed.

Benjamin M. en

Grado:

Was stated that I would have access 24/7 on U-Haul website. This was false and misleading. It is not the specific locations fault.

Lillian B. en

Grado:

Needs air conditioning

julie C. en

Grado:

However, I am still being billed for a unit I vacated in August. It's been difficult to find someone on the phone to help with that.

KIMBERLY S. en

Grado:

I was not notified after signing a lease, the hours changed from 24 hour access to closing at 7pm due to homeless individuals sleeping in facility. Hire security instead of inconveniencing customers

ROSE J. en

Grado:

3yrs of fair svs appreciated. 5 🌟🌟🌟🌟 🌟 for Staff's Friendly Customer Svs.

Michelle Y. en

Grado:

Friendly and professional.

Edgar T. en

Grado:

Had to move yesterday and had extra stuff that I needed to put in storage. Brett was excellent in helping secure a storage unit and was extraordinarily knowledgeable and answered all my questions. Thx

GLANDENERA F. en

Grado:

Nice size unit

Patrick G. en

Grado:

Extremely convenient summer storage for our VCU student. Staff are helpful and very friendly. We will use them again next summer!

Bernardo P. en

Grado:

My first time to use U Haul at VCU and it was an AWESOME experience!!! I give ☆☆☆☆☆ star, 100% % rating and the Gold buzzer.....

grace b. en

Grado:

This facility is a definite plus right next to the VCU campus. I wish the hours were extended. We had to rush to do it all by 7 pm, and the number of cars/trucks in the driveway area is nuts.

NATHAN H. S. en

Grado:

Beautiful, secure location. Weekends chaotic. Overburdened with massive rental vehicle surplus, parking a disaster. Zero consideration for customer parking convenience, loaded with vans.

Robert J. en

Grado:

None

poppy m. en

Grado:

More pricey than other units but felt very secure with my things here, staff was very friendly

Lynanne Y. en

Grado:

Easy to pick up truck and return after hours!

bre f. en

Grado:

I had a great experience! Clean and secure building with fantastic customer service. I will definitely be using this facility again in the future!

melissa n. en

Grado:

IMPECCABLE STAFF ANS SERVICE !!!

Contance D. en

Grado:

Check in was smooth. Space was adequate for amount I needed to store.

nixon A. en

Grado:

No

Darlene W. en

Grado:

I will use uhaul again.

Thomas B T. en

Grado:

Everyone at the Lombardy location is fantastic. Could be more right-staffed for the end-of-month rush...they were doing their best but the demand was extremely high.

Hugh K. en

Grado:

there were some nice people but most were surly and not very friendly. They tried to appear friendly but were not very helpful,

Mollie S. en

Grado:

Your staff are direct and on-the-ball. Some staff are decent & some are excellent. The storage room looks clean but I haven't yet moved stuff in so can't evaluate that process.

GENOVA W. en

Grado:

The manger Lance is the best, he knows what he's doing and he knows how to treat people. I will not go any where else. Thanks Lance you are the best!

Michelle Y. en

Grado:

Staff was prompt and friendly and competent. Access worked well, and unit was adequate. Free carts were great, and first floor climate control was appreciated.

Maudell M. en

Grado:

All the young gentleman involved were so polite and helpful. I can't remember their names specifically but they provided excellent customer service for 7am on a cold, rainy day.

Preston M. en

Grado:

counter agent and other employees were very helpful

David W. en

Grado:

Staff were great help in getting the unit leased.

donna c. en

Grado:

Storage was average, but if you make a monthly payment and then move out a few days later, you will not get the balance of you payment back so check before you rent.

Karin D. en

Grado:

Great experience! Cavell Carter was the rep that helped me. He was FANTASTIC! Quick, efficient, answered all my questions. Proffessional and kind! It was very busy that AM, all 3 reps were pleasant!

RICHARD H. en

Grado:

I don''t do comments.

armaria w. en

Grado:

I was given false information and overcharged!!!!!!!!!!!

julie C. en

Grado:

The staff here was courteous and helpful. The van we rented was brand new. The storage unit was clean and well lit. Security precautions are great. Convenient location to VCU.

nixon A. en

Grado:

I requested to speak to the manager and I never heard from him. I wish U-HAUL cared enough about their customers and ensure their satisfaction. I am still a customer in their shop. Hope to hear back.

Nema C. en

Grado:

Female DYKES WERE HIRED TO HARASS FEMALE OCCUPANTS. THE PROBLEM IS WOMEN DONT FEAR COOCHEE, HOW PAINFUL IS IT?LETS TALK ABOUT GANG RAPE BY MEN, THAT HURTS. DYKES ARE DUMB AND DISCUSTING💒🎓🍷🎵!

Marcus O. en

Grado:

Nice facility with pleasant staff.

Naomi B. en

Grado:

So friendly, professional and helpful throughout the whole process, highly recommend!

Nakiah R. en

Grado:

Customer service inside maybe nice Janay helped me today. The call center/customer service was not friendly this time around. 24 hr service was not available yet offered when I originally got the unit

Latoya P. en

Grado:

Loved the staff and my storage was clean no bugs. I will definitely use there service again in the future.

Chantel M. en

Grado:

Thanks for everything

Sandra P. en

Grado:

I reserved a 5x5x8 and a Uhaul van for Mon. 5/13/19 at 2.Conformation received by email. When I arrived the storage space was given away. I had to pay higher price,disappointed, but service was great.

melissa n. en

Grado:

IMPECCABLE SERVICE !! CAVELL AND BRITT WERE OUTSTANDING ! we had ONLY15 mins on Friday & Saturday to get my daughters items from VCU to ur facility. WE PULLED IT OFF ! WE WERE ECSTATIC !!!!

yvonne k. en

Grado:

The customer service on both occasions before move in and on move in was bare minimum. I was not told that a reservation was needed . Rates misquoted, no assistance with flat bed dolly’s.

Robert R. en

Grado:

On pick up Dianna was very helpful. drop off I experienced the worst customer service ever. Fire Lance immoderately. Rude, inpatient, paperwork was more important that the customer in front of him

Leahh E. en

Grado:

The staff was great, the facility was secure, but it was not well-ventilated during painting. My things seemed to off-gas this smell for several days after taking it out, which I'm very sensitive to.

Hailey D. en

Grado:

We went to the Uhaul place at around 4pm and we rented a truck for 24 hours and also a storage unit. He failed to tell us that all the units deny access after 7pm, so we get there with a truck full

Christopher P. en

Grado:

The staff was very friendly.

Bryan P. en

Grado:

No problems whatsoever . Friendly staff and excellent service was provided all the time

Shereice H. en

Grado:

The only problem was it stayed cold during Winter months...I guess that's the benefit of the climate controlled units.

Kathryn M. en

Grado:

Everyone was very polite and professional. We rented both a truck and storage room and were given a tour of the facility and explained the process for getting in and out of the building.

donna c. en

Grado:

The service was fast and the customer service was top notch. Brit and Ben helped us with all of our needs. We will return.

Dean L. en

Grado:

good experience

Chris W. en

Grado:

All staff were very helpful & detailed in their explanations of service options

Antwon A. en

Grado:

N/a

PORSHA K. en

Grado:

The only thing that you had to wait for a long time to be served due to only two people being there and one was a trainee on a busy Saturday. But overall is was ok, I use that storage facility often.

michael a. en

Grado:

This location charged me twice for a unit I had moved our of and even when they refunded me the money charged my card again. I talked with three separate people from this branch about these problems.

wynn l. en

Grado:

Lance and his team are extremely helpful and professional; couldn't have asked for a better overall experience. Truly a great location and courteous staff. Wynn

inika m. en

Grado:

They Charge Me $900 For A Locker I Been Canceled And Signed The Papers For, Had To Cancel My Bank Because Of The Negative $900 Overall Thanks For The Storage But I will Not Come Back

Pam B. en

Grado:

I don't have anything nice to say about your staff at this location

SHONTE R. en

Grado:

I moved from the area had hard time for two years to update my account ... not going to be negative... but management worked with me when they recvd my messages . Here is to a new year and beginnings.

SHELLY H. en

Grado:

Very secure place. Employees where great and I would use this place again if need be.

Saquandreanna W. en

Grado:

.

Kip H. en

Grado:

Efficient and effective.

Maria F. en

Grado:

Was nice and convient

Alan B. en

Grado:

There was no electric light in the unit. If I didn't bring my own lamp (not just a flashlight but a actual battery operated electrical lamp, I couldn't see beyond 2 feet into the unit.

Essence R. en

Grado:

I never moved in. The rep didn't have much information for me on the check-in process nor did he have a number or an idea of another location that could better assist me when there are 2 more nearby.

mona g. en

Grado:

Ev e rybody was great, very helpful and understanding. They treated me and my friends wonderful. Thank you so much!

Shemeka L. en

Grado:

N/A

CONSTANCE L M. en

Grado:

LOCK OUT WITH MY BELONGINGS IN THE HALLWAY AND MY UNIT LEFT OPEN. STAFF VERY RUDE ABOUT IT AND REFUSED TO TRY AND HELP ME. HAPPENED TWICE.WHEN I DO MOVE OUT I WILL NOT USE U-HAUL AGAIN

LEROY B. en

Grado:

A great place

ZAINOT M. en

Grado:

Very convenient

latricia l. en

Grado:

People should be able to access thier storage 24hr

Richard G. en

Grado:

Will be back when needed. Thanks. Thanks

Arjenette C. en

Grado:

Rather not comment.

KRYSTAL B. en

Grado:

I had a basement room and the light in the basement wasn't too bright so it made moving in and out hard. Also when I moved my stuff out I noticed mold on some of my stuff.

james n. en

Grado:

I booked a storage unit that was temperature controlled. I was told one would not be available the DAY OF MOVING and that if i wanted to have a storage id take what i can get. Im 26 and shes uneducate

Briana S. en

Grado:

Great service

Cynthia M. en

Grado:

It was a convenience for my son.

ERIC B. en

Grado:

I think it's one of the best facility in Richmond area as far that old warehouse feel, maybe in the US I know there are better newer location around.

Keemonie H. en

Grado:

the manager that I usually speak with is very kind, patient and very good listener. her name which is different but it starts with a S. She has a cold right now and I hope she is feeling better.

ROBERT H. en

Grado:

The sign-up process is more complicated and time-consuming than it needs to be.

chris k. en

Grado:

The service couldn't have been any better for either our truck rental or the storage room. We plan to continue as a repeat customer.

Trang V. en

Grado:

Reservation for storage does not mean it is available at the time we arrived, both times. Very frustrated! Conf email need to specified the type of storage reserved, size, temp control etc.....

VICTORA D. en

Grado:

Just randomly signing up people for auto pay after they tell you NOT to. Writing down credit card numbers and paying without permission. Nasty location. Extremely rude people. Never answer the phone.

Michael S. en

Grado:

Great experience . Thank you very much

Myranda H. en

Grado:

It was a great experience, moving with Uhaul. Dwight was such an upbeat and professional employee! I can’t wait to come back

George M. en

Grado:

You need to have more employees working during busy times. 1 person getting trucks 2 people behind the counters on a Saturday??????

Morgan R. en

Grado:

Very friendly staff but very understaffed. I waited in line for 30 minutes just to buy boxes and bubble wrap. There was only one person working inside on a Saturday.

Aaron S. en

Grado:

The storage facility was severely understaffed, with wait times in excess of half an hour for very short lines. The storage facility had an obvious roach infestation and was smaller than listed.

Lizzette C. en

Grado:

Flawless experience

herman b. en

Grado:

no comments

Susan L. en

Grado:

Could not have been a better experience!

claire k. en

Grado:

Access hour is short. When I went to at 8, there were already closed I could not access there. But I am satisfied.

Charles L. en

Grado:

The only reason this worked was because of Sierra. Not sure of the spelling of her name but she was the best.

Cheryl L. en

Grado:

Friendly and informative customer service.

Sonja L. en

Grado:

Moving is hard but the staff at U haul made it easier with their friendliness and helpfulness,

coleen m. en

Grado:

Should have more desk resources close to closing. Long line to merely check out

Steve P. en

Grado:

waited in line for an hour to simply ask a question. Charged for a lock I never received Discovered the 24 hr access wasn't real, and we were locked out. Had to abandon a valuable dresser.

Kevin T. en

Grado:

One person working at the service desk, long lines of frustrated people, customers previously waited on allowed to just come up to the front of the line. My unit still was not ready after all of that

Grace K. en

Grado:

Made our moving a lot easier having this uhaul facility so close. It is well run, clean, efficient with kind and helpful staff. Thank you.

Deborah J. en

Grado:

You had a couple of people that were rude and not helpful

Rebecca L. en

Grado:

Your staff is great and very helpful. Place is clean and well-maintained. Thank you for a great experience!

Barbara M. en

Grado:

At first they thought we had used it for 200 miles @ $1.29 per mile. When in fact we had only driven a round trip of 7 miles. It was adjusted correctly.

June B. en

Grado:

Good!

mark s. en

Grado:

AAAAAAA+++++++

LAVERNE A. en

Grado:

My experience with U-Haul was without complaint.