Customer Reviews for U-Haul Moving & Storage at Upper Wellington

7,493 comentarios

524 Upper Wellington   Hamilton, ON L9A3P5
( Betwn Fennell & Concession)

(905) 387-3510

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(905) 387-3510

524 Upper Wellington
Hamilton, ON L9A3P5
( Betwn Fennell & Concession)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

JONATHANEDWARD S. 
Clasificación:
5.0

Everyone was very nice and considerate. Specially when I returned the trucks late.

Christian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett C. 
Clasificación:
1.0

Worst experience to date. Online checkin took longer than physically going in. Truck was old and clunky with difficultly opening the sliding door and feeling as though the drivers door would open at anytime. The truck was on empty when picked up and photo was taken. Was told the I disputed the reading and increased the fuel in the ap. Not sure what person would do that. Frankly ridiculous that based on the mileage you cannot figure that out. Ended up having to take gas station twice (which I was charged for the mileage to add insult). Absolutely appalling customer service and terrible experience overall. I've rent from Uhaul many times over the years and never dealt with this.

RYAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John V. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANK T. 
Clasificación:
4.0

Friendly.Took time to answer questions.

MURRAYW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRED B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARASH J. 
Clasificación:
3.0

I was charged $8 for insurance coverage, which I declined. It was clicked off on the POS machine, I asked the clerk about it and he told me to leave it, he was looking after it on his end. There was no mention of a $20 "convenience fee" for bringing the rental back after hours. I have rented from U-Haul on many occasions and if there is a new fee, this should be made clear instead of being an unpleasant surprise. If I had known about this fee, I would have returned the trailer the next day, after the 24 hours I was entitled to the rental. The service was poor and the unexpected charges were most unwelcome. The trailer was a $19.95 rental and I paid $28.00 in additional fees that were not made clear and not discussed. I am exceedingly disappointed with my experience.

SEANM M. 
Clasificación:
5.0

Gracias

AMINULLAH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyron L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DYLAN M. 
Clasificación:
4.0

Walk out with customer to verify amount of gas present in the rental. Told I had to bring back 1/2 tank but less than 1/2 when I got it. Travelled 14 Kms total but still put in $10 of gas. Gas needle didn't move at all. Overall happy with service

CARMINE C. 
Clasificación:
1.0

my customer service was great upon pick up however my service at drop off was horrible she used me out of the store and claimed was refusing to leave when I never said such thing nor did I get upset at anytime. I have called customer service and spread the word around town about the location. I don't want others to be treated poorly by this girl either.....

Justin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylene C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashraf N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CSABA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALESSANDRO B. 
Clasificación:
3.0

The inside of the cab was ok. The inside of the back of the truck smelled like maraijuana. Also the interior was cleaned out with a hose and the water had frozen which made a mini rink on the inside of the truck. Not the best for moving things inside and out.

ANDREWPHILIP Z. 
Clasificación:
5.0

Knowledgable and attentive. Did a good job servicing promptly and hooked up trailer quickly. Def better than most U-Haul locations I've dealt with.

R S. 
Clasificación:
3.0

El cliente no dejó un comentario.

WILLIAM C. 
Clasificación:
5.0

The manager who helped me address a critical equipment issue provided excellent service and made the whole experience much better!

Jonathan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherri H. 
Clasificación:
4.0

El cliente no dejó un comentario.

CINDY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTS W. 
Clasificación:
3.0

El cliente no dejó un comentario.

CLANCY D. 
Clasificación:
2.0

I don't know why there is an “after hours fee” it's not like we're keeping staff late, I rent a van for 10 hours and am charged double because we bring it back at 8pm when they're closed

VENS Y. 
Clasificación:
3.0

Give better instruction for pick up and drop off equipment. And, be a little more polite to your customers.

IRENA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHIRAG ANIL N. 
Clasificación:
5.0

Everything good

ANDREA L. 
Clasificación:
3.0

Booking, pick up and return were handled professionally.

JAMES W. 
Clasificación:
5.0

Excellent costumer service

VICTOR M. 
Clasificación:
4.0

El cliente no dejó un comentario.

IANJAMES C. 
Clasificación:
4.0

El cliente no dejó un comentario.

RILEYJANE W. 
Clasificación:
3.0

El cliente no dejó un comentario.

DONALD M. 
Clasificación:
3.0

Personal privacy of your customers information should not be revealed in front of other customers. Find a better way to confirm their personal information without having to announce it to everyone within earshot. Verbal confirmation of telephone number and home address is a privacy issue and you owe it to your customers to respect that.

LAURNA T. 
Clasificación:
5.0

Absolutely nothing, you are already doing it right the first time!

CHARLES S. 
Clasificación:
1.0

Wasn't very pleased with the customer service he said I didn't fill the truck back up to the level it was at but I only went so far so it didn't make sense for me to pay more. Kinda of ridiculous when I'm already paying 80 bucks for the truck and I only had it for 5 hours kinda of a joke

JEFFREY S. 
Clasificación:
5.0

The best service.

VEYSELKARANI A. 
Clasificación:
5.0

We were lucky you had trucks available on such short notice. Everything went well Didn't take long to do the paperwork.

CLARK F. 
Clasificación:
4.0

El cliente no dejó un comentario.

zhigang X. 
Clasificación:
4.0

El cliente no dejó un comentario.

THEODULE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORDAN C. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALEXANDERPAUL AR W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik H. 
Clasificación:
1.0

I came, and had no truck nor dolly I had booked. Thankfully a truck came back as we were waiting. Than your debit credit system is absolutely bogus and you are not being clear in giving info to your paying clients. Your "total" should not be "a minimum payment of x" clients don't want a minimum total. They want the ABSOLUTE total they would be paying for a deposit. Some old lady reading it is going to be extreamly surprised suddenly her deposit shot up another $50 at the end. Just put the frigging completel total. I've moved several times with uhaul and I'm absolutely done. Epically this location. Every single time I have nothing but headaches. Trucks not avaible even tho I can book them. Like what was I ment to do had that truck not come back whole they had no other trucks avaible? Hand walk my boxes to my new place? I'm done with uhaul and uts not being cleat cut to its clients and just shitty service overall.

MICHAELROSS W. 
Clasificación:
3.0

El cliente no dejó un comentario.

CYNTHIA B. 
Clasificación:
5.0

The staff stepped up and handled a busy situation effectively when u-hauls system crashed

MICHAEL H. 
Clasificación:
4.0

Good job. Guy at the counter has very good customer service. Gracias

BRYANROY F. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICIAC R. 
Clasificación:
5.0

Make sure customer knows "credit card only". No visa debit cards accepted.

Kathryn C. 
Clasificación:
2.0

Parking was dark, sigh was Burt out , run down looking , truck was not clean , sticky and soda everywhere, brakes on truck very poor hard to stop, did not feel safe at all..

RAYMOND D. 
Clasificación:
4.0

El cliente no dejó un comentario.

LESLIEJ G. 
Clasificación:
2.0

High price , bad truck condition. Truck was clean but it was hard to keep it straight on the highway due to bad axle. Transmission was terrible. I almost pulled it over on the highway when down shift got stuck and would not shift even pressing down the the gas. I usually rent truck 2 to 3 times in a year for my small business and this is my worst experience.

ASIM Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTOFERMICHAEL K. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTOINEJOSEPH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESE M. 
Clasificación:
3.0

This is a customer service, Where your attendants should not be calling the customer's sweetie, sweetie pie or darling! This is a customer service station!

LYNDA P. 
Clasificación:
4.0

El cliente no dejó un comentario.

MINFEI W. 
Clasificación:
5.0

Great

GARYM W. 
Clasificación:
5.0

Lapdancers??? Lol 🤣🤣 maybe idk????

JOHN G. 
Clasificación:
5.0

Nice customer service

ADAM M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ikenna E. 
Clasificación:
5.0

Good friendly service

GARYJOHN S. 
Clasificación:
5.0

This drop off was a disaster. Was not my scheduled drop off location. Uhaul changed and failed to advise me of the changed location Thankfully the staff here figured out the issue and took care of my drop off. Great staff.

SHAUN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLYG P. 
Clasificación:
4.0

It was pretty simple and convenient experience. The only issue we had was we had reserved a dolly and for some reason they didn't have one. They replaced it with an appliance dolly but it was too big and bulky and we were really unable to use ut. Since we had reserved well in advance this was a little disappointing but otherwise it was a good experience.

Jamie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAVIA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorie W. 
Clasificación:
5.0

No comments

GERGES H. 
Clasificación:
5.0

Always good friendly service at Upper Welligton location !

GARYJOHN S. 
Clasificación:
1.0

I reserved a van on Dec 1st at 9am and chose the pick up location is 240 Bay St where is very close to my house. This makes me convenient to my move. However, uhaul changed the location a few days later when I had no other choice to go with other providers. The new pick up location is on the mountain which costs me more on the total km and gas consumption. I asked the presentative many times to keep the previous location but the only answer I received is a NO. I am so dissapointed and depressed, but I am passive and have no choice. I have to go with the change. Next time, I do not choose uhaul and also remind my networking of being careful of uhaul services.

Thanh L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDANDREW W. 
Clasificación:
3.0

Basically they gave me the key and told me which one was mine. The dome light button was broke, it was 6pm, I couldn't see a damn thing to figure anything out. I had to get the fella to show me how to turn the light on. I don't light rental vehicles at all and this type of service doesn't exactly instill and comfort in me.

Bruce K. 
Clasificación:
5.0

The young lady that helped out was very polite and very accommodating! Good personable skills.

JAMESM S. 
Clasificación:
3.0

I put gas in the truck and the gentleman said I needed to put more in, I did. I guess I over filled it and asked if they would reimburse me the extra? They said no. I was out that extra $40.

CHRISTINA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDAN S. 
Clasificación:
4.0

the van was quite dirty inside . I ordered blankets and a dolly did nit get them. when I asked they said they did. not have any . However I was not informed if this poor customer service on that re

DOUGLASW M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAMIAN R. 
Clasificación:
5.0

I don't have any comments. Everything was fine.

Gordan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin F. 
Clasificación:
5.0

Very friendly and professional staff. We arrived to return the truck after along day. Staff met us outside and immediately started the return process. By the time I had gathered all our belongings from the cab they were done and we were ready to leave. Highly recommend this location.

JOHNG T. 
Clasificación:
5.0

Great Customer Service & speedy abs friendly service. Price is right too .

GRACE R. 
Clasificación:
5.0

Excellent service. Thank you

DANIELK O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDRAMARIELL D. 
Clasificación:
4.0

Very good service ,employees go out of their way to help

GLENA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal Z. 
Clasificación:
1.0

The people who served me were rude and ignorant. When I got back. The extra charges and the way they were presented made me feel like I was intentionally being scammed by the person who served me. It was an absolute scary experience

GORDOND B. 
Clasificación:
4.0

On-site parking for customers renting their trucks for the day would be a great addition.

CHRISTOPHERJ O. 
Clasificación:
4.0

In terms of customer service all is great. The only thing that might have to be considered is the parking during customers rental. Would be convenient and normal for customers to park into the same spot from which the rental truck/van is moved out, instead of having the parking space left empty.

IVALENTIN C. 
Clasificación:
5.0

Great experience from start to finish. I would recommend checking in online prior to uour rental

William H. 
Clasificación:
3.0

Rented van for 1 day. Experience was as expected. Employee was helpful. Pre-booking helped make process easier. The van, although new, seemed poorly made. For example, the drivers door would not shut tightly, thus warning light stayed on.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRACE R. 
Clasificación:
5.0

Bueno

LAILUMA A. 
No se han enviado comentarios para esta ubicación.

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