Customer Reviews for U-Haul Moving & Storage at Upper Wellington

7,351 comentarios

524 Upper Wellington   Hamilton, ON L9A3P5
( Betwn Fennell & Concession)

(905) 387-3510

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(905) 387-3510

524 Upper Wellington
Hamilton, ON L9A3P5
( Betwn Fennell & Concession)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Excellent customer service

JONATHAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NABIL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah G. 
Clasificación:
5.0

the team was efficient, courteous, checked in with me when appropriate, and gave excellent advice. Very good experience.

Harald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanika T. 
Clasificación:
5.0

Good service, pleasant experience, excellent staff

ROSS P. 
Clasificación:
4.0

The return personnel (Charlene I believe) were friendly, professional and extremely helpful. In my opinion they should be recognized for how wonderful they were. The person who rented me the truck in the morning however had a “could care less” attitude, did not tell me I had to return the truck with the same amount of gas, and spent the entire check out process with an earbud in one year. The truck's transmission would appear to need servicing.

JEFFREY F. 
Clasificación:
3.0

I was surprised that a couple employees were not wearing facial covering. There was a female employee that stood out regarding customer service. I didn't get her name but she was working on Oct 24 at 0900. The wire harness on my vehicle had become covered in road settlement and she took the time to clean it and confirm it was working.

GLENS A. 
Clasificación:
4.0

Was not told of the extra late charge . I wanted for an extra hour , and was told let's make it till 7 am next day. Great but still returned it by 8 pm same day . Then on my bill I see an extra charge of 20.00 . It's expensive enough to rent these vehicles without charging extras for 1 hour !!

JOHNE A. 
Clasificación:
3.0

The unit we rented, the speedometer was not set right. It showed a max speed of 40-45 km/hour. A pole radar reminder showed us traveling at 60. The speedometer showed 45. Maybe get that corrected for your next customer before they get a ticket. Herman Schutten.

CHRISTINA S. 
Clasificación:
5.0

Equipment there as promised and fueled up. Personal amable

Justin K. 
Clasificación:
4.0

Our first Uhaul experience. Overall great.

Michael P. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEWGEORGE N. 
Clasificación:
3.0

I rented a trailer , and a dolly . I picked up my trailer and went to go pick up my load. Only to find out that the dolly was not in the trailer. I ended up hurting my back because I was not going to drive back to the location at the prices of gas. When I retuned the trailer , I was not even given an apology . Not very happy

JOSEPH I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan D. 
Clasificación:
3.0

El cliente no dejó un comentario.

PETER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARKA D. 
Clasificación:
3.0

I would not recommend uhaul at all this app we have to use is awful. I tried to return my truck after hours and couldn't use it at all. It was too hard to understand I tried multiple times and had three other people try to. I wasn't the only one there are other customers in the parking lot also having trouble with your app. And now I have to pay an extra $20 to do someone else's job to return my truck? I will never use U-Haul again for this reason alone.

KATHERINEJ M. 
Clasificación:
5.0

All was good, thank you!!

STEPHEN H. 
Clasificación:
5.0

Super workers at this location. They are awesome.

Adekunle G. 
Clasificación:
1.0

Staff should have real time information about COVID protocol and clean the common area. Looks like it has never been swept and dust everywhere. Jay the one I charge needs to learn not to LIE to customers when he does not know/ have the right answer to give the customer. It is bad service and it is a waste of customers time.

Oluwafunmise O. 
Clasificación:
5.0

The computers were down so the staff was having a difficult time. Staff member Jay tried many ways to do my paper work …2 computers & remote dispatch. All failed. In spite of a line of impatient customers almost out the door, he was kind, patient and apologetic. He eventually got me hitched up and underway. This employee was courteous and helpful and worked well under pressure. Keep this employee but not your computer system!!! LOL!

MARTHA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BASIM Y. 
Clasificación:
5.0

The phone call left for me was less than desirable. I was late bringing the trailer back. spoke with an employee at 3 pm Monday Oct 11 arrangements were made to return the trailer between 7 and 9 am. A sassy female called and left a long winded message on my voicemail with which I was not impressed. I rented this trailer on Oct 8th , it rained Friday and Saturday non stop Sunday and Monday everything was closed city wise. So I was hoping to keep the trailer for the Tuesday Oct 12th. granted it was already rented. Only 1 5x9 trailer in your fleet

MARKAC G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAMBERTUS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLAN J. 
Clasificación:
4.0

El cliente no dejó un comentario.

LINDAG S. 
Clasificación:
4.0

Everything went well

NICHOLAS R. 
Clasificación:
5.0

Terelle was awsome, would prefer availability of a 4×8, they never seem to have them there

JEREMY ROBERT DA H. 
Clasificación:
5.0

The after hours drop off did not work. I kept getting an error code. Tried clearing my browser cache, tried in multiple mobile browsers (Chrome and Firefox) still kept getting an error code. I was able to login and see my order and select "return" but then got an error. I was advised I could drop off after hours but was unable to do so correctly. I called customer service but gave up after 30 minutes on hold. Took pictures to confirm dropoff but was not a good experience sitting in rain at 10pm at night waiting for customer service.

CHRISTOPHERWALTE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER P. 
Clasificación:
3.0

Nothing. I've dealt with them a few times and been satisfied with everything

CONNIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MERIEM B. 
Clasificación:
5.0

Very friendly and eager to help.

PAUL C. 
Clasificación:
3.0

Staff were courteous and efficient. The interior of the vehicle was dirty.

PHILIP P. 
Clasificación:
3.0

The app doesn't work and I was guaranteed my reservation at two other locations that cancelled on me. Technically, U-Haul owes me $100.

Nathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD B. 
Clasificación:
3.0

I had booked a 10ft truck from 8:30am until 6pm. I had an email stating so. When I arrived I was informed that I had to return it by 2:30pm. That was not what had been agreed upon. So I was given a cargo van. The staff were good in doing their best. Also, not being a common thing for me to drive a uhaul vehicle, I was a bit confused when I went to fill up with fuel as the cap to the fuel was yellow. The diesel pump is yellow. I had to check the driver's manual to be sure that diesel was not what I needed.

DONNA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlyn V. 
Clasificación:
5.0

We also totally cleaned out & swept the truck beyond your usual expectations. It was also appreciated. Thank you & see you again when needed !!

MARTINJ R. 
Clasificación:
4.0

I did online check in and check out. Wish it was more direct to check out the car, since when picking up I had to reenter again plenty of details, additional contact, picture of license, all which cld be done before, but I was not made aware. Gracias

Eduardus K. 
Clasificación:
4.0

Have more staff on hand they were short-staffed at the end of the month. The staff on hand were polite and very helpful would recommend this store to my friends and all and running a vehicle

PETERW P. 
Clasificación:
5.0

Draft tap

Michael H. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALFRED U. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent R. 
Clasificación:
1.0

The truck the gave me only had 3/4 tank filled, but they requested me return it with 7/8 tank. I filled to 3/4 tank which was the starting amount, but they still took extra charge. Another thing was that the charging outlet was broken. So, I could not charge my phone and when I return the viechle my cellphone was dead. I wad not able to return it online. Hence another extra charge was taken.

Yijun C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GILBERT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam N. 
Clasificación:
3.0

We were charged for an equipment dolly that we ordered and wasn't on the truck. We needed this dolly and had to make do without it. The blankets had been open (zip tie cut) - we ordered them but weren't charged. We didn't use them. The truck obviously hadn't been checked or cleaned by your staff. We had never used the app for pick up before so we didn't find the link until ten minutes after picking up the truck.

PATRICIAA G. 
Clasificación:
5.0

No improvement needed. Service was efficient, polite and great. Jay is a very knowledgeable gentleman. Most impressed. Marjory Ingrassia.

Jerry I. 
Clasificación:
5.0

Great service!

Irene G. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDERICK M. 
Clasificación:
5.0

Quick check in and check out. Friendly staff

SHERRI-LYNN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeremy H. 
Clasificación:
4.0

Picked up the truck at the scheduled time and was a smooth transaction. Staff was polite and the the only issue was the instructions on the getting on the phone for mileage. Happy with overall experience.

MICHAELS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruno O. 
Clasificación:
5.0

Putting some backup Camera will help alot for new and not use to drive trucks

Pat L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele S. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALDE C. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAYAL W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
1.0

Not very polite.

JAMES G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shayan A. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEFFREYA R. 
Clasificación:
2.0

The employee manning the cash was on his phone the entire time he was assisting me. When I was asking questions or he was checking me out, he always had his one hand on his phone and was staring at it or scrolling. Very rude, and it caused him to make a few minor mistakes.

Robert E. 
Clasificación:
1.0

No walk around with customer when renting a truck.

MUHAMMAD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL F. 
Clasificación:
2.0

the vehicle was full of small debris and clearly hadn't been cleaned since the previous customer although it functioned for my purposes. My main complaint was the demand for an additional phone number; it is an offensive breach of privacy to demand any personal information not required for the transaction at hand.

DUNCAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

Just keep the good work going

FOUAD MEHEMMED E. 
Clasificación:
3.0

El cliente no dejó un comentario.

KIRIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAFIQULLAH M. 
Clasificación:
4.0

The truck was VERY clean

ROBYN C. 
Clasificación:
3.0

my overall experience with uhaul but not specific to this location is the times and dates and drop off. we were told dundas ontario not aldershot. it was a good thing the app told us such a waste of our time

JOHN P. 
Clasificación:
5.0

Fast service and courteous...will use again!..

LUIGIL D. 
Clasificación:
5.0

Morgan was Awsome!

jeremy H. 
Clasificación:
3.0

The online sign in was complicated and time consuming. Ordered a furniture dolly, there wasn't one. Why offer the option if not many are even there. It was better in store. The guys were nice and helped fix the issue. Oh, and the system gave me a truck that has missing keys. The guys fixed that too.

Marianne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREYA R. 
Clasificación:
5.0

Easy to pick up and return. No issues

JOHNMICHAEL R. 
Clasificación:
5.0

Convenient pickup, smooth experience

Justin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETHM W. 
Clasificación:
4.0

El cliente no dejó un comentario.

PETERA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLASJOHNMCCL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETHA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARYC D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
5.0

Very friendly customer service, was running due to a location mix on my part. Received a polite call from the correct location asking if I was still coming for my rental, explained the situation and they were very understanding. Also needed my rental a few hours extra, was able to have that extended without any issues.

KEVIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERNAL R M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD JOSEPH O. 
Clasificación:
1.0

No charge like me $ 20 dls for after hrs fee that's not right

NOLBERTO O. 
Clasificación:
2.0

daily rate ,fuel economy,cost breakdown all very confusing gas gauge i left upper wellington and by walkers line in burlington the gauge went from full to 1/4 used ,traffic was slow my average speed was 20 k from waterdown road exit to guelph line.

FREDERICKM M. 
Clasificación:
5.0

switch back from Chevy to ford

NATHAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

The service was amazing.

VERNALR M. 
Clasificación:
2.0

Uhaul is very expensive because of the mileage. We couldn't get a cargo van anywhere else. Counter service is painfully slow. Tried to do the 24/7 mobile check in but the location barcode didn't work so I had to go in after several minutes trying on my own. Apparently there is "someone " to help you outside but they weren't to be found. Return by mobile was ok but it is ridiculous to ask if the vehicle is clean enough for the next person and to prove it was clean (it was more or less). It is your job to clean and sanitize between customers especially during Pandemic. All of these things would not be a big deal if the price wasnt so unreasonably high.

Barbra K. 
No se han enviado comentarios para esta ubicación.

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