Customer Reviews for U-Haul Moving & Storage at Upper Wellington

6973 comentarios

524 Upper Wellington   Hamilton, ON L9A3P5
( Betwn Fennell & Concession)

(905) 387-3510

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(905) 387-3510

524 Upper Wellington
Hamilton, ON L9A3P5
( Betwn Fennell & Concession)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Kristina R. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUGUSTIN N. 
Clasificación:
4.0

The online booking system wouldn't work properly, even with staff attempts.

Megan K. 
Clasificación:
5.0

We were involved in a minor collision and the UHaul representatives onsite were EXCELLENT!!!

MIHAI R. 
Clasificación:
5.0

I had to change my reservation at the last minute and Morgan did a wonderful job. She got things switched around Thank you

WILLIAM A. 
Clasificación:
2.0

This Rep was much more professional. It wasn't his fault the app wouldn't let us upload a drop off mileage picture the day before so we had to return when the office was opened.

CLINT T. 
Clasificación:
1.0

called at 8.57 am to extend rental for another day said 1 truck coming back at 2pm mine was rented out at 130 pm got there at 1pm 2 trucks still sitting there told me all trucks reserved I could only have it until 330 poor attitude of service rep marium made plans based on the call in morning for reservation had to cancel pĺañs

RODNEY E. 
Clasificación:
5.0

I use Upper Wellington as my U-Haul location. It is always a great experience. Great equipment.

TIMOTHYW P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rico G. 
Clasificación:
5.0

Tried to call the location to check what type of gasoline to put in the vehicle and it took over 10 minutes to get through which indicates the staff were very busy. There should be someone on the desk answering the phone during business hours.

WAYNER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTJ D. 
Clasificación:
4.0

El cliente no dejó un comentario.

MURRAYROBERT W. 
Clasificación:
3.0

Many locations has nobody there to give instructions.

Libin G. 
Clasificación:
5.0

We had the best customer service ever her. The staff were welcoming and engaging. They took the time to explain all th eprocess to us and recommended us to take more time compare to our intial reservation in case we needed it. They came and check the vehicle outside with us and explain which vehicle was ours, and how everything works. The drop in was smooth and some one from the staff was there to welcome us back. We will definitely return here and we highly recommend this location. Thanks so much for such dedicated staffs.

Guy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DYLANSTEWART B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julian D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terrence C. 
Clasificación:
5.0

No comments, fulfilled all my needs that day.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES R. 
Clasificación:
5.0

As always, no issues. Thanks.

ROBERTB P. 
Clasificación:
5.0

El cliente no dejó un comentario.

marcelo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREYF E. 
Clasificación:
1.0

I was scheduled to drop the truck a the Upper Wellington location on Saturday the 10/April at 11:30am. Due to an urgent family emergency we were not able to unload the truck early Saturday Morning. We returned the truck back to the same location at 6:pm We got $274,84 Canadian dollars total. They charged us 124,84 for 7 hours daily. This was after my wife tried to explain our emergency to the agent on the phone . As a regular customer to Uhaul, I am not agree with the discussion charging 124,84 for 7 hours late. Thank You

ABDUL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

No issues staff is friendly and that goes a long way. .

Rob D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Martha B. 
Clasificación:
5.0

Easy and quick pick up and drop off

Luca G. 
Clasificación:
5.0

Quick customer friendly service. With thanks.

Jim V. 
Clasificación:
1.0

El cliente no dejó un comentario.

David S. 
Clasificación:
4.0

I think that they are great and would recommend them to everyone the gentleman who was helping me on Sunday was absolutely fantastic very nice helpful so friendly you should tell this man he is doing a good job thank you

MRWAYNE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PIOTR G. 
Clasificación:
5.0

nothing you're doing fine I been myself used this service for so long the only thing is that I don't move to often but you okay

Duglas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULEARL S. 
Clasificación:
5.0

Matthew new Mgr is excellent and friendly

MARYT M. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAULM T. 
Clasificación:
1.0

The "share" didn't work because the location does not post their barcode anywhere. Needed to wait in line to pick up the van for quite awhile. The employee was texting other people and did not really explain anything. When I dropped off the van, because the barcode was not there, I had to wait on the phone for 30-45 minutes. I declined insurance and the employee put through that I wanted insurance. Overall, bad experience. Not going to try again.

JUSTINALAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLEY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrew W. 
Clasificación:
1.0

If you are going to promote the self serve 24/7 checkout you should make sure it works and your clients don't have to call the bank to find out that it's your site not taking my cards... Add on top that your agent can't do anything to fix it 45 minutes later and my 5th attempt on my 5th bank card... good thing I had more than one Terrible

mark F. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
5.0

Not much

Gene C. 
Clasificación:
5.0

It's like little bit expensive and it's not big deal for me but always want it thanks for uhaul verey good thanks 🙏

ZREAN A. 
Clasificación:
5.0

the check in via phone when you get back to the uhaul location does not work. i attempted multiple times and could not get your system to share my location. luckily an employee was still on the premises and try to assist and even he couldn't get it to work.. i was assured i would not get charged for not being able to navigate the application. beyond that Uhaul is a great company,

Paul O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leandro O. 
Clasificación:
3.0

El cliente no dejó un comentario.

VICTOR R. 
Clasificación:
5.0

El cliente no dejó un comentario.

XX M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGEES Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN C. 
Clasificación:
3.0

The employee was really slow, we waited a long time while he inspected the truck upon return. He stayed outside to help someone else instead of getting another employee to help while there was a huge line up inside the store. Then he didn't know what he was doing on the computer.

MIKECOSTA P. 
Clasificación:
1.0

Truck had no gas. I was told that I would be given a credit of $37 if I brought it back with a quarter tank. This meant that I had to take time to find a gas station and put gas in it first just to drive the truck, then had to bring it back with the quarter tank with cost $40. I don't see how this worked to my advantage.

ADAMLEE ROBERT V. 
Clasificación:
3.0

When returning vehicle no staff were in office and had customers waiting as all others were outside. The only member in the office was in a separate room on his personal phone talking until I knocked on the door to advise him that customers were lining up waiting.

Don K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aleksander M. 
Clasificación:
4.0

No improvement needed fantastic company i will forever use you fir my moving needs

MICHELLELORRAINE B. 
Clasificación:
2.0

I do not see the purpose of insisting on a contact number when that person is with me. It became argumentative and redundant. Person next to the guy taking my info kept interrupting and one point I was ready to leave and told them so . Very rude in doing so , customer should be looked after , not have to stand there and listen .person serving me was polite but should have told other guy to wait ,

Terrance T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raye-suzanne B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ewen M. 
Clasificación:
1.0

Because the young girl who received me that day is not courteous. She spoke to me without respect, and it's not the first time. In addition when she had opened my file, I asked her if I could just take 5 seconds to check the numbers that were on the traillers in return 10 seconds after she had closed my file and take another client, she told me clearly she couldn't wait for me. The worst part about it was she who misled me about the size of the traillers. Telling me that the size I requested did not exist at U-haul, luckily his colleague gave me what I wanted.

JOCELYNOSEE STEP G. 
Clasificación:
5.0

Rented a trailer (knew what I was doing- which I know the staff often get people who don't : ) Went perfect- pulled in, hooked up, got the details firmed out and headed out.. 10 min tops. Next morning pulled back in unhooked, talked to the guy inside and was out in like 5 min. Great work great staff- thanks!

Chris W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDYT D. 
Clasificación:
3.0

had to buy an adapter for the lights, this is. We as they had the adapters previously.

ERICTHOMAS M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEBRA B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Khalid D. 
Clasificación:
4.0

El cliente no dejó un comentario.

XAVIERANTONIO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler E. 
Clasificación:
5.0

El cliente no dejó un comentario.

mato M. 
Clasificación:
3.0

It's all good, keep it up.

MAHMOOD I. 
Clasificación:
3.0

Encourage customers to take a picture of the dash, to confirm mileage and gas usage

Jennifer M. 
Clasificación:
5.0

More available vehicles

Paul T. 
Clasificación:
4.0

Properly clean and sweep the truck bed; wash the floors and doors inside the cab. There was mud, dirt, drywall, and glass in our truck; we had to clean the bed ourselves. I will say that the employee who handled our return apologized profusely and did discount our rental a bit, which was nice. I just wouldn't want anyone to get hurt cleaning glass out in the future.

Lino D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDAJEAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam P. 
Clasificación:
5.0

Just make sure trucks are clean inside and out. This was the 5th truck rental from this location and none of the trucks were cleaned properly.

MARTHA F. 
Clasificación:
3.0

I went into this location to book my reservation about a week before the gentleman that took my information did it all wrong it was like he did not want to be bothered making the reservation he put it under my daughter's name not mine when I called on the Friday before we were taking the truck I was told that it was canceled it was an extremely frustrating situation. But the day I went the gentleman that did serve me handled everything well and apologized apologized. Which helped otherwise I never would have gone back to your location

Linda R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Malik H. 
Clasificación:
5.0

The guys who work here are helpful, and dont make me feel stupid for asking questions.

Holly O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lajos M. 
Clasificación:
5.0

Very friendly people at this location! Always greeted and serviced with a smile!

G-Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas N. 
Clasificación:
1.0

Extremely unhappy. I was told me final bill was 123 and change and I had left a deposited of 125. 3 days later I get a bill for another 55 dollars and that is after I already put gas in the vehicle. I am extremely upset by this. I spoke with the gentleman who reviewed my truck and he told me what my final bill was a paid. I will never use the company again nor will I recommend it to any one.

HEATHERJ D. 
Clasificación:
1.0

El cliente no dejó un comentario.

David S. 
Clasificación:
1.0

Be loyal and truthful. Don't charge extra money for no reason. Stop charging extra money by the name of fuel

Jithin J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Juliana W. 
Clasificación:
5.0

Very cheap and nice customer service.

IDRISS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose N. 
Clasificación:
2.0

The truck was absolutely filthy. Full of dirt and pasta. I requested furniture pads and none were in the truck.

Michael S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Fred S. 
Clasificación:
5.0

Keep it up.

ZAHOR H. 
Clasificación:
1.0

bad experience

Neelam J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
2.0

First, the price was much higher than quoted on the website. I only used the truck for about 4 hours and it costs more than $200. Second, the interior smelled like cigarettes and the truck kept swerving - perhaps the alignment was off. Finally, the service was also not very friendly. Overall, it was a disappointing experience. I will look elsewhere in the future.

JASON D. 
Clasificación:
5.0

I have yet to receive my bill which I was told I could have emailed. I have no idea what I've been charged. Everyone is fantastic at this location, everything went smoothly aside from being unsure what we were charged. ¡Gracias!

Kathleen M. 
Clasificación:
2.0

my storage unit got robbed well i kept my stuff here the camera footage of the robbery was dark and blurry and there was some other problem also

Carol D.  |  Overall Experience 
Clasificación:
1.0

My unit leaked water every time it rained. I was sometimes provided blankets to put in the corner to soak up water. After I vacated the unit have continuously being charged late fees and harassed.

jeffrey s.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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