Customer Reviews for U-Haul Moving & Storage at UNCG

6779 comentarios

911 W Gate City Blvd   Greensboro, NC 27403

(336) 272-5683

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(336) 272-5683

911 W Gate City Blvd
Greensboro, NC 27403

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

We dropped it off after hours.

Gary M. 
Rating:
3.0

I returned my trailer a day early and was told I would get a receipt via email. I got it a full day later, meaning I paid for that extra day. I was disappointed.

ANN G. 
Rating:
5.0

Fantastic experience.

JOSEPH B. 
Rating:
4.0

However. The service is way to slow. 40+ minutes to get the truck and not all of the equipment was in the truck. Also has tank was on 3/4 of a tank for a 26' truck which meant I had to get gas almost immediately.

Jeff T. 
Rating:
4.0

This is pretty much the only U-Haul location I use in Greensboro. They have the best hours AND everything you need for a move. The online reservation process made it easy to both pick up and return the cargo van.

DWAYNE M. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA D. 
Rating:
5.0

Customer did not leave a comment.

RICKEY L. 
Rating:
3.0

They told me it was climate control but I had mold growing on my couches and my clothes stink very bad there was no light in the storage room so I could barely see it needs to be updated because clearly it was false advertisement and I could have went somewhere else

Amare P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Valerie P. 
Rating:
5.0

Customer did not leave a comment.

WILSON P. 
Rating:
4.0

Customer did not leave a comment.

SHERRI G. 
Rating:
5.0

Customer did not leave a comment.

Shawn D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Very courteous staff. Helpful and efficient.

James H. 
Rating:
5.0

Customer did not leave a comment.

Kiara H. 
Rating:
5.0

Great customer service, in and out, thx

Shareef K. 
Rating:
5.0

Customer did not leave a comment.

Cynthia C. 
Rating:
3.0

The female associate with dreads was left to load my car on the trailer by herself. This seemed to be due to the fact that the male associate made a mistake trying to back up my car on the trailer attached to the U-Haul. I understand that was a mistake but they should not have left her by herself to do everythingggggggg!!!!

Kizzy S. 
Rating:
2.0

The staff could be more accommodating and friendly. No one smiled or greeted customer.

Doretha C. 
Rating:
5.0

Customer did not leave a comment.

Eberth C. 
Rating:
4.0

My original reservation was through Monarch Car Rentals. I needed the truck for Memorial Day but they were closed but the local coordinating office was unaware of their being closed. I was very uncomfortable with an remote pick up of the vehicle thru my phone. Better coordination needed. One of the associates at the central office transferred the rental to the location on Gate City Blvd. and did a great job of alaying my concerns about the rental.

Ralph M. 
Rating:
5.0

Very professional and quickly got be checked in. Very courteous representative.

ALAN M. 
Rating:
4.0

I had originally reserved a 10' truck to pick up in Chapel Hill. Lady called me and said closest 10' truck would be Fuquay Varina. I Went with cargo van… part of what I was moving was mattress and box spring. I would not do cargo van again if moving mattress and box spring…these took up most of the space.

Richard S. 
Rating:
2.0

I reserved a 5x8 cargo trailer for 9am. When I got there there were none at the store it said it was available at after driving across town for it just for her to say I would have to drive an additional 20 miles to get the size trailer I reserved. Then made it apparent that my reservation wasn't at important as the next persons who had also made a reservation for the same trailer that was sitting out there for later. I had said that I could bring it back sooner since it wouldn't take me as many trips and I could bring it back earlier than the time I asked & she proceeded to say that I could have the 4x8 open trailer for 24 hours and though it was more trips it was cheaper. Not cool, made it feel as if because I was younger she felt she could just push my needs to the side.

Maibri N. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
3.0

Customer did not leave a comment.

Dortch M. 
Rating:
4.0

I received a truck with 1/4 tank of gas and no dolly as requested.

MELODIE H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Used the Uhaul App to get my rental after hours. It was easy to use, but glitches trying to complete the process. Could have been, wifi signal, app or who knows. It would not let me go any further than uploading image of driver's license. Once the issue was resolved, and I got the key box number and code, I was lost. Fortunately, one of the associates was still on-site and directed me where to go! Location was open when I returned, so I checked-out the old fashioned way, inside. All the staff were great! Very friendly and helpful. I would definitely use this location again! I always appreciate employees who value customers and make the experience pleasant.

GREG P. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
3.0

Better equipment my truck battery die an truck need an oil Change

KARA B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Hand Truck rental was out of stock at site. No fault of the site itself; but this made the moving experience a lot more difficult and strenuous.

Benjamin W. 
Rating:
1.0

Had ro details equipment at 911 Gate City Greensboro NC was the worst UH-HUH in LIFE . four Men Manger was not helpful I wish Susan was there. All men were laZy

LEE F. 
Rating:
3.0

Customer did not leave a comment.

Sukhbir S. 
Rating:
3.0

Customer did not leave a comment.

justin P. 
Rating:
5.0

The gentleman that processed my reservation was very helpful, efficient and professional.

Manuel P. 
Rating:
4.0

For the most part, I've had good experience here. Every few weeks I rent a garden trailer to haul a mower. I can't explain what happened the most recent visit, but the connection burned out my brake lights & turn signals on both sides. Everything worked fine when I arrived, but I left without them working.

Ernest K. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
4.0

Customer did not leave a comment.

MITCHELL M. 
Rating:
3.0

didnt know i had to verify 2 references before i could get the key. that took a long time. but the rest of the contactless process was great

Court K. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
5.0

nothing I can think of

Lloyd S. 
Rating:
5.0

Customer did not leave a comment.

Howard K. 
Rating:
2.0

This is my first time renting Uhaul long distance. Confusion didn't start until I received a call from High Point Uhaul who told me I had to drop my truck off there which was an extra 20 miles. Contacted Uhaul Via online text. That rep sent me my confirmation paperwork again which I still had. Said they had no notes of any Uhaul rep calling me… like I was lying. I gave him the number and address of the gentleman who called me and I ended the conversation. Hopefully you all keep communication of all chats. Then I went to drop off the truck and stood inline to turn in the key for 30 minutes. Before I could say anything… The young lady behind me started fussing saying you left her standing there that long just to hand the Uhaul rep the key. He didn't say sorry, thank You, have a nice day. Nothing. Then I got a text from that Uhaul site where he charged me an extra $2.22 for two miles over my mileage when the lady that I picked the vehicle up from said she would give me some extra miles for free. Thought that was disappointing. Uhaul really needed $2.22 for I guess going two miles over. I was traveling a hour and a half away. That's why I paid $120 for the Uhaul. I must say I'm very disappointed and would not recommend. Bad business.

LESLIE W. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
1.0

Front counter not friendly

Vernon S. 
Rating:
5.0

Everyone was curtious, professional, and rental trailer was clean and ready when I arrived. Being a business owner I understand the importance of good customer service...this a well managed location with a well trained staff. FIVE STARS!

greg C. 
Rating:
5.0

The staff, especially the manager, were very courteous and professional.

Lloyd S. 
Rating:
3.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Latia B. 
Rating:
4.0

Customer did not leave a comment.

JAMES W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DORIEN W.  |  Overall Experience 
Rating:
5.0

None

Lloyd S. 
Rating:
5.0

Friendly, helpful, and just a real great experience!

Katrina S. 
Rating:
5.0

Great customer service!!! I am honestly sad that one of your employees that helped me in such an exceptional way is leaving I don't remember her name..but there is another lady working with her they are awesome such professionals..they get u in and out! You all should be grateful to have wonderful employees as these 2!!!!!

Marie P. 
Rating:
4.0

Customer did not leave a comment.

TERRY A. 
Rating:
4.0

My trailer was very clean. But my trailer lights didn't work, i had to travel 11 hrs on the highway with no lights.

Angela N. 
Rating:
5.0

Nice and quick.

Thomas H. 
Rating:
5.0

Keep putting the customer first and always remember without a customer's need for your services your business would not exist. Good experience as usual and thanks in advance for future services.

ARNOLD P. 
Rating:
2.0

I was charged for moving supplies I did not get. The last that processed my request was rude. The man who gave me my keys at the site was pissy, rude and shockingly unprofessional. I've rented from this site numerous times and never had the bad treatment like this time. Waiting on a refund.

Ebone B. 
Rating:
5.0

Customer did not leave a comment.

ROMONE T. 
Rating:
4.0

Full tank of gas would have been nice instead of quarter tank meaning I had to go put gas in just to get to where I was going.

Michael W. 
Rating:
5.0

Faster service

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

LECHELLE D. 
Rating:
4.0

Customer did not leave a comment.

Ravi G. 
Rating:
5.0

Customer did not leave a comment.

BRIAN K. 
Rating:
1.0

Customer did not leave a comment.

mililya F. 
Rating:
5.0

The renting process was flawless.

OKIKI A. 
Rating:
4.0

Customer did not leave a comment.

ALBERT O. 
Rating:
5.0

Customer did not leave a comment.

WILLETTE C. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE JOYCE T. 
Rating:
4.0

Customer did not leave a comment.

Susan C. 
Rating:
4.0

Customer did not leave a comment.

Dominic B. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
1.0

The pickup truck we rented was disgusting, inside and out. We found a USED hypodermic needle in this vehicle! We also found dirty old gloves as well as what looked to be the plastic that would hold a 6pk together. The manager discounted the truck rental fee, $19.95, but I was still charged $50.00. Unacceptable for the experience!

Shakeesha J. 
Rating:
4.0

Mechanic did a good job of helping with setup for best towing.

Robin D. 
Rating:
5.0

Keep doing what ur already doing. Witch is a great job.

ANTHONY F. 
Rating:
5.0

Website is difficult to navigate without precise location settings.

Melodie H. 
Rating:
5.0

Customer did not leave a comment.

Rochelle J. 
Rating:
5.0

Check-in person was very friendly and nice to work with.

THOMAS H. 
Rating:
5.0

This location as well as the Drop off location were both nice. The problem is with the company, not any of the locations. Why does each location have a phone number when no one answers except the call center. Expect the good part of an hour for someone to pick up. I also have two previous appointments to get a hitch, and both times there were no parts to install. Feel free to have someone who might care call me.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

More help for employees

Kenneth F. 
Rating:
5.0

Customer did not leave a comment.

Kerry N. 
Rating:
5.0

Customer did not leave a comment.

Heidi B. 
Rating:
1.0

The cargo truck was dirt and had glass in the truck nor did I get my refund for the mileage that I did not use. Have employee clean and vacuum the trucks before given the to customer.

Mary Ann A. 
Rating:
5.0

Customer did not leave a comment.

Shameka S. 
Rating:
2.0

All members of staff seem to be bothered by people coming in to lease equipment. It seems that a simple "good morning, or good afternoon" known as a simple courtesy that it is too much for them to do. They were too busy doing other things, and customer service was a disruption to their being focused on other things but customer service.

Paul J. 
Rating:
4.0

Customer did not leave a comment.

Pamela L. 
Rating:
5.0

Customer did not leave a comment.

Ronald J. 
Rating:
5.0

Customer did not leave a comment.

TONY M. 
Rating:
4.0

There's nothing I can suggest at this time you Representatives with courteous prompt I enjoy going there to get your vehicle as far as improvements don't mess with perfection you guys are doing great thank you

THOMAS B. 
Rating:
3.0

Customer did not leave a comment.

Margarita R. 
Rating:
4.0

Customer did not leave a comment.

Margarita R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Peggy R. 
Rating:
5.0

Friendly and helpful staff!!

Richard B. 
Rating:
4.0

the easiest and fastest pickup and dropoff we've ever experienced at a Uhaul location. Our sales associate was very kind.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H. 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE G.  |  Overall Experience 
Rating:
1.0

The general manager rented my storage to someone else...and they had to give me another storage unit.

Katrina C.  |  Overall Experience 
Rating:
1.0

We had a good experience with you all up until we moved our things from your facility. We moved out in January 2021 even rented a truck from you all to do so. We have received text messages, emails and phone calls until March about late payments on the storage. I even called to talk to someone to tell them that we were no longer there and they said something was wrong with their system and it kept contacting old customers and he would fix the issue. Spoke with someone else and told her that we had been long gone, she informed me that we couldn't have moved out the correct way because they didn't have record of it, even though we rented the truck from them to move the stuff. They kept asking was the unit empty and was the lock gone. Of course both of those things had happened, but why didn't they know that and they work there. Needless to say I will never rent a space from this facility, way to much confusion once you have moved.

OYANA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VALERIE K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Margarita R.  |  First Impressions 
Rating:
2.0

The front desk associate got be lost trying to find my locker and acted shocked when I had a free month because of my trailer rental even though I showed her the reservation email and pulled up with it. She also didn’t explain how to access the facility to get to my locker. The one working the yard was more helpful.

Elizabeth e.  |  First Impressions 
Rating:
1.0

The gate never worked properly. The card i used to swipe didn't always work. The clerks behaved as though someone was interrupting their nap when I walked in to ask for assistance. Not friendly at all. Uhaul should prorate. I moved out the same day I was charged for a full month of renting.

Cecily F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent W.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Bonnie I.  |  Overall Experience 
Rating:
5.0

The lady at the front desk was very cool

Kalie M.  |  First Impressions 
Rating:
2.0

I expected more from U-Haul. The upper lever units are terrible to store heavy furniture as it is only a unit on top of another like a high locker. It was after the fact that I was informed that these lockers are mostly meant for college students with limited belongings. I barely got 1 bedroom set in the lower unit minus the mattress set. I was very disappointed. The only reason I gave the second star is due to the help staff. I would not recommend this particular site for storage for houses.

Crystal E.  |  First Impressions 
Rating:
5.0

The staff was nice, friendly, and answered a lot of questions.

Mary F.  |  First Impressions 
Rating:
5.0

Very accommodating and understanding. Very good Customer Service. This is my 2nd time renting a truck and trailer for a one way and all the Staff were very helpful. This time I did take advantage of the storage unit. The unit is very accessible, however a little darker inside than I expected. Other than that, the best location by far. Thanks Greensboro 911 West Gate Staff.

Bonita A.  |  First Impressions 
Rating:
5.0

The staff was always helpful and friendly.

JOHN S.  |  Overall Experience 
Rating:
5.0

Very helpful people, storage space great

Benitta M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Santana S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent W.  |  First Impressions 
Rating:
5.0

Great experience

Brenda J.  |  First Impressions 
Rating:
2.0

I would like to arrange time to speak with the assistant branch manager. I was very displeased with my most recent visit to the site.

BRITTANY T.  |  Overall Experience 
Rating:
5.0

Very professional and informative.

DAVID M.  |  First Impressions 
Rating:
5.0

I really enjoyed working with Josh. He has excellent customer service.

JALENA S.  |  First Impressions 
Rating:
5.0

Thank you.

MARY W.  |  Overall Experience 
Rating:
3.0

I had some major hiccups in the process of moving out, major misinformation that caused me some issues. I've always had great service with uhaul and this time I was extremely disappointed.

MAKEDA N.  |  Overall Experience 
Rating:
5.0

The entire process was smooth, from getting a storage unit to ending my contract for the storage unit. I didn't have any problems.

brianna r.  |  Overall Experience 
No reviews have been submitted for this location.

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