Comentarios de los clientes para U-Haul Moving & Storage at The Loop

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at The Loop

Clasificación general:

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David F.
Clasificación:

The clerk that waited on me failed to inform me of many things. (i.e., I was not told that I have to take pictures of anything). He mentioned check the mileage, but never made it clear that I'd get information to my phone or any of this. When I returned the equipment there was some big mix up concerning the mileage an they were not able to figure it out after I waited almost 30 minutes for them to get that correct, only to be told that they would fix it later and send me the information. No happy with this service at all.

Keith C.
Clasificación:

Although professional, for the most part, the staff doesn't seem to be happy to help you. They are all business but not friendly or seem appreciative that you choose their location. Due to circumstances beyond my control, I had the extend my lease several times. They were very accommodating in that respect.

Terri W.
Clasificación:

El cliente no dejó un comentario.

Gwendolyn P.
Clasificación:

Front end shook so bad I was scared to drive over 45 mph. When returned truck I told associates and they were super nice about apologizing and made the horrible driving experience better knowing they were concerned

DAVID R.
Clasificación:

I was told one price upon drop-off and a different amount was charged to my debit card.

Eddie T. | Overall Experience |
Clasificación:

The employees great and very helpful and respectful very great staff of employees and will be using storage and moving service in future

Charles E.
Clasificación:

Great customer service. Very quick an easy online reservation and check in. I was in and out within 5 minutes.

MICHAEL M.
Clasificación:

This is my location I use all the time your employees are all ways nice and happy to wait on your needs. I wouldn't go know where else but at my uhaul location. Thanks again in my need. Michael moore

NICHOLAS C.
Clasificación:

El cliente no dejó un comentario.

Erica B.
Clasificación:

Nothing more to add but friendly exceptional customer service.

Jasmine J.
Clasificación:

Continue delivering the exact same customer service I experienced. Staff and equipment was exceptional! Both got the job done! Thank you U-Haul!

Marie B.
Clasificación:

The young men working this location were quick & efficient & did a great job. And they were very busy.

NANCY C.
Clasificación:

El cliente no dejó un comentario.

KENNETH W.
Clasificación:

No comment

AVAMAE J.
Clasificación:

El cliente no dejó un comentario.

Tyler K.
Clasificación:

El cliente no dejó un comentario.

Christina J.
Clasificación:

Super friendly staff, very helpful. Great experience.

Brooke W.
Clasificación:

The truck seemed so unstable. It had me scared it was going to fall apart when I was driving it.

BARTON B.
Clasificación:

Very professional, quick service with a smile.

Lashasta S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Sharikka D.
Clasificación:

My service was excellent

Sharon W.
Clasificación:

El cliente no dejó un comentario.

Charles R.
Clasificación:

El cliente no dejó un comentario.

robert C.
Clasificación:

El cliente no dejó un comentario.

Belinda W.
Clasificación:

El cliente no dejó un comentario.

KELLY K.
Clasificación:

El cliente no dejó un comentario.

Terry S.
Clasificación:

Great equipment and amazing customer service!!! Would definitely recommend!

Dawn G.
Clasificación:

El cliente no dejó un comentario.

DAWNISHA M.
Clasificación:

Prompt check in

Dean B.
Clasificación:

El cliente no dejó un comentario.

Phillip P.
Clasificación:

I wasn't aware of and not offered the unlimited miles package. I was over charged after I questioned the clerk about my contract. He should be retrained because this is unacceptable.

Gary W.
Clasificación:

Unbelievable staff, always orderly, friendly and timely!

ANGELA D.
Clasificación:

El cliente no dejó un comentario.

ALAN M.
Clasificación:

I know of nothing that needs to be done as Benny will go out of his way to make certain that you receive the very best service. We used this location twice, and have had an excellent experience, thanks to Benny's care of our needs. The last rental did have a small error, but one call to Benny and it was handled in record time, and he called to let us know that he had taken care of this little problem. Thanks for having people, like Benny, as a representative for UHaul.

Dennis S.
Clasificación:

The service person was not very polite

ANGELINA N.
Clasificación:

El cliente no dejó un comentario.

Sharon K.
Clasificación:

Same as pickup. Very friendly and helpful.

Marvin S.
Clasificación:

Meachanic on duty to solve simple issues

Joseph C.
Clasificación:

Everything went perfectly

ZACHARY B.
Clasificación:

Great service.

Demetrius W.
Clasificación:

El cliente no dejó un comentario.

Penny W.
Clasificación:

Make sure the equipment is ready to use before rental.

Derrick M.
Clasificación:

El cliente no dejó un comentario.

Maria W.
Clasificación:

Hire more employees like clerk Rico

Valerie M.
Clasificación:

The gentleman that is the Manager over this location is always very professional and informative. I have now done business here 3+ times because of the we excellent service I receive. Valerie Morgan

beverly B.
Clasificación:

You might want to fire the manager of the store on Gov't Street. We rented a pickup truck, and was planning on using it for 2days. When we got it there was trash in the back, and the fuel level was not full. Also, the tire low pressure indicator was showing low pressure on one tire. I asked the store manager on duty to come look at it, and he refused. I had to take the trash out of the back of the truck myself. Then after driving 4.5 miles we noticed the tire continued to leak, so we drove back to U-haul. At the store, the guy on duty was rude, and did nothing to help us. His reply was "You can return it... that's all I can do". So we returned it..... and he charged me $19 for a truck I was unable to use. So.... you guys rented me a defective truck, refused to check the mileage, fuel level, and tire condition.... then charged me $19. That is unacceptablably poor service. I'm done with your company

Angel B.
Clasificación:

El cliente no dejó un comentario.

Robert H.
Clasificación:

El cliente no dejó un comentario.

Robert H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Elsie A B.
Clasificación:

Excellent atmosphere and attitude. I try to always use this location for several years now.

EDWIN F.
Clasificación:

El cliente no dejó un comentario.

Taylor A.
Clasificación:

The dude that came and check out my uhaul was awesome!

ALEXIS M.
Clasificación:

El cliente no dejó un comentario.

Shermyl H.
Clasificación:

El cliente no dejó un comentario.

Edward T.
Clasificación:

Customer service agent was ready to receive the drop off and park the trailer to make ready for the next rental.

Malcolm Y.
Clasificación:

El cliente no dejó un comentario.

charity A.
Clasificación:

El cliente no dejó un comentario.

JOHN M.
Clasificación:

El cliente no dejó un comentario.

Reginald W.
Clasificación:

The staff was very friendly , knowledgeable and quick

David N.
Clasificación:

El cliente no dejó un comentario.

Stacey H.
Clasificación:

Stay Safe

Rebecca M.
Clasificación:

The guy that helped me drop it off was so nice and helpful and I would recommend this location to anyone!

Jonathan K.
Clasificación:

Keep up the good work

Frederick L.
Clasificación:

I was never contacted about what i was charged and the truck was in such bad shape I could hardly keep it on the road....they could have emailed me my final charges after I dropped off the truck after hours.

YKETTA M.
Clasificación:

El cliente no dejó un comentario.

Jennifer M.
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El cliente no dejó un comentario.

Angela C.
Clasificación:

I got a crappy truck. It rode and drove like crap. The doors where hard to close.

Jose R.
Clasificación:

El cliente no dejó un comentario.

Temitshia B.
Clasificación:

Outstanding customer service! Process was quick and easy, employees were friendly and helpful, and equipment was cleaned and ready to drive.

Tim L.
Clasificación:

El cliente no dejó un comentario.

Lakia A.
Clasificación:

El cliente no dejó un comentario.

deborah R.
Clasificación:

Your employee James was excellent. So nice to work with.

CLEOPHAS J.
Clasificación:

Great customer service

Stephen S.
Clasificación:

El cliente no dejó un comentario.

Marvin T.
Clasificación:

El cliente no dejó un comentario.

Jasmin M.
Clasificación:

El cliente no dejó un comentario.

courtney S.
Clasificación:

Great service

kathileen S.
Clasificación:

El cliente no dejó un comentario.

Audrey K.
Clasificación:

El cliente no dejó un comentario.

Monique B.
Clasificación:

Perfect in every way!

Herman W.
Clasificación:

El cliente no dejó un comentario.

Albert H.
Clasificación:

El cliente no dejó un comentario.

Ava S.
Clasificación:

El cliente no dejó un comentario.

GEORGE B.
Clasificación:

N/A

Richard S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

David P.
Clasificación:

Truck was dirty, had a flat tire and had something wrong with the front end. I need another one next weekend and I hope I don't get that one again.

ALISON J.
Clasificación:

Just make sure the battery is good. Will use again. Good customer service. Thank you.

erskine W.
Clasificación:

The ppl n customer service is great!!!

Shea P.
Clasificación:

Bennie Bendross was the best!! Highly recommend you bring your vehicle here to have a hitch and wiring done.

LATOYA W.
Clasificación:

El cliente no dejó un comentario.

Noah F.
Clasificación:

El cliente no dejó un comentario.

Lashundra W.
Clasificación:

El cliente no dejó un comentario.

Betty C.
Clasificación:

El cliente no dejó un comentario.

charles B.
Clasificación:

The location that I initially reserved a truck (10 foot) was changed to another location for a 15' truck. (Hoods) I called at 10:00 am to verify a 5:00 pm pickup. All good. When we got there they had no trucks. They sent us to Airport & I65 Service Road and they had no trucks available for the time we needed. They sent us to Government St. and they only had a 26' truck for the period we needed. They agreed to rent at the same $19.99 rate but added .30 cents per mile. This actually ended up costing us $72 plus $19 gas. THIS IS OUTRAGEOUS!!! We could never get someone on the phone to help us after Hoods didn't have a truck when reserved.

Dylan P.
Clasificación:

El cliente no dejó un comentario.

Jason O.
Clasificación:

El cliente no dejó un comentario.

willie M.
Clasificación:

It was a nice experience.

Richard L.
Clasificación:

El cliente no dejó un comentario.

willie S.
Clasificación:

El cliente no dejó un comentario.

Richard S.
Clasificación:

Clean storage unit, helpful staff. Central computers down, staff had to use personal cell phone to check me in

stanley W.
Clasificación:

I brought the truck earlier I did not keep it all day I was not given a refund back to my checking account when I got it was full of gas and when I returned it it was all gas

Ruthann M.
Clasificación:

El cliente no dejó un comentario.

Kelsey S.
Clasificación:

The workers were great. The online pick up was terrible!! Waited in the rain for 20 mins

Eric C.
Clasificación:

El cliente no dejó un comentario.

Janet W. | Overall Experience |
Clasificación:

I had an outside unit. It could use more lights on the outside units.

Victoria P. | First Impressions |
Clasificación:

Staff Very HELPFUL and made sure my needs were addressed

brenda e. | Overall Experience |
Clasificación:

Bennie was outstanding when we interacted with him. Excellent facility and staff

brenda e. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Tamila B. | Overall Experience |
Clasificación:

The staff was very prompt and nice

Hubert C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Glenda W. | Overall Experience |
Clasificación:

Horrible Bennie need 2 be fired, Chad as well... Rachal never returned my calls... I think the location is comfortable doing what they want verses Uhaul requirements... Bennie told me i still old him

Glenda W. | First Impressions |
Clasificación:

@ this location i have experienced the worst customer service, from Owner Bennie n others I was ignored for over 30days by Marketing President, my items was ruined in Climate Control unit, & Rachal di

therresitta H. | Overall Experience |
Clasificación:

Mr. James and Ms Tisha was very polite, professional and informative when dealing with them. Thanks to their knowledge and understanding of my situation our use of your services was flawless. Thanks

Tammy H. | First Impressions |
Clasificación:

Everyone was very friendly and helpful

miguel d. | Overall Experience |
Clasificación:

Great experience

DONNA S. | First Impressions |
Clasificación:

Service was above and beyond. I had a tree on my house and they helped me sooo much. Cant remember ladies name but she and George were Great.

Larry H. | Overall Experience |
Clasificación:

Main issue was I visited storage and I noticed massive rat dropping in my unit. When I unloading stuff I noticed some of my stuff was damp from Rat pee. I wouldn't recommend this location at all

Eugene A. | Overall Experience |
Clasificación:

Your manager, Benny, was 1st Class. I felt very comfortable in every phase of my dealings with him! Clone this man! He is a BIG asset for your company!

Selena W. | Overall Experience |
Clasificación:

Great customer service

Eugene A. | First Impressions |
Clasificación:

Did not have a large storage room available, after being prearranged.?

PAMELLA T. | Overall Experience |
Clasificación:

Great staff and customer service

Phyllis G. | Overall Experience |
Clasificación:

Convenient and very helpful when putting items into storage and closing of the storage when Ino longer needed the unit

Leigh F. | Overall Experience |
Clasificación:

Your team members called me twice asking me why my storage room was empty. The team member had the wrong number. Totally inefficient and frightening!

pedro l. | Overall Experience |
Clasificación:

Mr. Leon and all his co workers offer me the most amazing service I ever had super helpful, help me even with advice to where to go in town, will always go there any time I need something to haul

No se han enviado comentarios para esta ubicación.

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