Customer Reviews for U-Haul Moving & Storage at the Bedford Automile

2,277 reviews

19000 Rockside Rd   Bedford, OH 44146

(440) 374-8808

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(440) 374-8808

19000 Rockside Rd
Bedford, OH 44146

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RYAN GARCIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSE MORRIS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHARON HAWKINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS PETERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY JONES 
Rating:
5.0

Customer did not leave a comment.

Phyllis Peterson 
Rating:
4.0

Customer did not leave a comment.

Branee Crawley 
Rating:
5.0

All I can say is that I was extremely satisfied with the everything from the cleanliness of the equipment and most importantly how polite and helpful the staff was. I would definitely do business with them again and I will recommend them to whoever needs their services.

JASSON ARANCIBIA 
Rating:
3.0

Fast service

CHARLES WOODS 
Rating:
5.0

Customer did not leave a comment.

Tanya Richburg 
Rating:
5.0

Customer did not leave a comment.

Moses cade 
Rating:
5.0

Customer did not leave a comment.

LATOYA MEANS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD BARRETT 
Rating:
5.0

Too expensive

Steven Furr 
Rating:
5.0

Thank you everything was great!

Pamela Hudson 
Rating:
5.0

Customer did not leave a comment.

Arnnetta Garner 
Rating:
5.0

Customer did not leave a comment.

Tavette Lunda 
Rating:
5.0

Customer did not leave a comment.

Joseph Ciha  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

otis pither 
Rating:
3.0

people are friendly, equipment is old and dirty. Electrical kept going out on the dash and radio.

Charles NAIL 
Rating:
5.0

I didn't notice anything that could be done better besides maybe the extra fees. You advertise $19.95 per day but by the time I left the site, I was charged over $54.00.

Reginald Richardson 
Rating:
5.0

Customer did not leave a comment.

DONNA WILCOX  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC HELLE 
Rating:
5.0

Nothing everything was great

Lavell Critenden 
Rating:
5.0

Customer did not leave a comment.

BI GOHI KAMBO DE IRIE 
Rating:
5.0

was a great experience the rep kee was very helpful and informative so I was able to do use uhual again happy customer will recommend this location to others . thank you so much.

Octavia Henderson 
Rating:
4.0

They didn't clean truck found cannabis in it then tried to blame me for mirror that was already broken all after they gave me a different truck because they gave mine away 2min before I got there

Nathaniel Collins 
Rating:
5.0

Nothing. Everything was timely and professional.

D'Angelo Aikens 
Rating:
5.0

Customer did not leave a comment.

Reginald Williams 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA TIPTON  |  First Impressions 
Rating:
1.0

Give me my stuff

Louie Batich 
Rating:
5.0

Thank You

Valencia Arrington 
Rating:
5.0

The staff was friendly and courteous. Definitely would recommend to anyone.

Jamarr Greer 
Rating:
5.0

The only thing I would suggest when hosing out the back make sure all the water is out. My items were wet when we took them out the truck.

Andrea Jarrett 
Rating:
5.0

Customer did not leave a comment.

Bi Gohi Kambo De Irie 
Rating:
5.0

Customer did not leave a comment.

Alia Jordan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travon Haywood 
Rating:
1.0

Harassing customers after returning equipment and then trying to over charge someone is not cool. Pretty sure I’ll never rent a U-Haul again.

Troy Gould 
Rating:
3.0

Customer did not leave a comment.

Jan-kees Fokker 
Rating:
4.0

Customer did not leave a comment.

Cheryl Valko 
Rating:
5.0

Customer did not leave a comment.

Felisha Tatum 
Rating:
5.0

Customer did not leave a comment.

Cathy Brown 
Rating:
5.0

LOVE this location, the experience and the service people. Always polite and professional. Everything is explained clearly and understandable. The return process was speedy and painless as well. I wish all professions were as trained. THANKS!!!

Ivory Williams 
Rating:
5.0

Very good service from the entire staff

Brenda Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Norris 
Rating:
3.0

Customer did not leave a comment.

Laporcha Overby  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ADRIENNE CLOTMAN 
Rating:
3.0

Customer did not leave a comment.

Aziza Alveranga 
Rating:
2.0

This time after picking up trailer, both safety chains fell off as I was going down the turnpike. Trailer was also given to me full of snow - I had to clean it out myself before using. Last month I rented a different trailer and they never hooked up the trailer brake. These people are dangerous!!

Bryan Harko 
Rating:
5.0

Great customer service. Great rates. Truck was clean. Workers were very nice and respectful.

Erica Patrick-Vanzant 
Rating:
3.0

Staff was informative but did not have the greatest customer service

Amanda Bowers 
Rating:
4.0

The only thing I would say is that uhaul needs a new insurance company to work with..

Micheal Capps  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Champaigne Thompson 
Rating:
5.0

The truck smelled like marijuana.

Sean Ryle 
Rating:
5.0

Customer did not leave a comment.

danielle bryson 
Rating:
5.0

Continue to kind and excellent service

Jesse Morris 
Rating:
1.0

Make sure that they are clearly listening when asking for a one way, I stated I needed a one way and the lady at the counter still gave a in town. I stated multiple times I needed a one and she proceeded to give me a in town anyway. This location doesn’t listen to its customers and clearly the management doesn’t care. My account is now in the negative all because the person helping me didn’t listen. Someone was supposed to contact me from management said Xavier from customer service. NO ONE HAS YET TO REACH OUT TO ME. Thanks a lot

Michael ford 
Rating:
5.0

The storage facility was immaculate and maintained extremely high levels. The manager during my storage stay was helpful and encouraging due to my situation. She made my intake and move out smooth and handled me with dignity and compassion. I always recommend this facility to friends and family.

Shenequa Rogers  |  Overall Experience 
Rating:
5.0

All of the employees that I dealt with were friendly and helpful.

David Hatala 
Rating:
5.0

The steering wheel of truck was sticky and there was a foul smell of sweat coming from the truck.

Samarthkumar Avaiya 
Rating:
5.0

Customer did not leave a comment.

Victor Morgan Bryant 
Rating:
5.0

Thanks for understanding

eashawn anderson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

anthony ladson 
Rating:
5.0

Customer did not leave a comment.

James Rini 
Rating:
3.0

Can be trashed at times

SHERRELLE HENDERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VALENCIA OATMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathaneil Kee-Bey 
Rating:
5.0

Broom sweep trailers and lube doors for ease of operation.

Steve Brown 
Rating:
2.0

I went 14 miles total round trip. They tried to charge me a $9.00 gas charge even though I had put a gallon of gas in the truck. I had to explain that $9.00 was rediiculous. I appreciate the correction. I had to point out damage on truck in 2 areas of back end. Driver side mirror was cracked. There were other pick ups sitting in lot. Truck cab smelled like marijuana.

Green Missions Landscaping 
Rating:
5.0

Customer did not leave a comment.

Monica Lay 
Rating:
5.0

Customer did not leave a comment.

Michael Rendon 
Rating:
5.0

Always helpful

JAMES FRANKS  |  Overall Experience 
Rating:
5.0

al good thanks

William Franklin 
Rating:
5.0

No comments at this time. Customer service was excellent!

Patricia Stevens-Jones 
Rating:
1.0

Between jacking up rent on customers like myself who had long term storage there to cover bs conversions of un climate control areas to climate control which other then moving a few walls that was it. Our rates should have been locked in place and new renters could have paid the higher price. To being lied to while moving out being told the dock doors weren't working which turned out to be a huge lie. I had to move many many times via wheeled carts in the pouring rain in 35 degrees weather. I now am fighting with pneumonia due to lies told by your uhaul bedford office. I would recommend you guys to house a dog in a ditch if it meant he had a roof over his head for a day out of fear you would tell him he could stay for free for a night then the following morning tell him he owes a week's worth.

JEFFREY HUEY  |  Overall Experience 
Rating:
5.0

As always the people at the front desk were incredibly professional and thorough. Very friendly and pleasant to work with. The vehicle however had a couple problems. The windshield was very dirty. Inside and out. I wasn't able to get the smear on the outside of the windshield off with wipers and wiper fluid or with a soft cloth. It appeared to be something greasy. The inside of the windshield was dirty enough that I had significant glare when returning the vehicle in the evening. The other problem was the vehicle (TT8009E) had a problem with the brakes. The brake pedal felt somewhat soft when I got in the vehicle but I initially thought that this is just the difference between any truck and my passenger car. The brakes did work during the entire trip. However, near the end of the trip, when I stopped to turn onto the main street, and then again to turn onto my street, the brakes squealed VERY loudly so I believe they do need maintenance.

Curt M Whitcomb 
Rating:
5.0

Customer did not leave a comment.

William Franklin 
Rating:
5.0

Customer did not leave a comment.

Robert Hernandez 
Rating:
4.0

Customer did not leave a comment.

MARCIA JACOBS 
Rating:
5.0

Customer did not leave a comment.

WANDA MCCOY-WILKES  |  Overall Experience 
Rating:
4.0

Quick and easy process with making the reservation online and able to pick up the truck I reserved.

Patrilla Houston 
Rating:
5.0

Customer did not leave a comment.

Marjie Dorr  |  Overall Experience 
Rating:
5.0

Absolutely nothing!!! Outstanding customer service and the equipment was very clean and well maintained!!!!

Ed France 
Rating:
4.0

Customer did not leave a comment.

BRIDGETTE HOPSON  |  Overall Experience 
Rating:
5.0

The lights skin lady I got her name I love her such a sweet woman

Siera Collier 
Rating:
1.0

Make sure the equipment is correct and employees not talking on the phone with personal calls while dealing with customers

Antonio Collins 
Rating:
2.0

I am writing to express my deep dissatisfaction with the service I have received from U-Haul regarding my storage unit. I believe it is crucial to bring to your attention the numerous issues I have encountered, which have resulted in a significant amount of inconvenience and frustration. One of the primary concerns I have revolves around the lock that I purchased from U-Haul. Unfortunately, there have been multiple instances where the lock did not work, preventing me from accessing my storage unit for weeks. Despite my attempts to seek assistance, I consistently faced challenges in finding the right person to help me. On several occasions, the staff present lacked either the necessary access or tools, such as lock cutters, to resolve the issue promptly. Moreover, when I sought compensation for the time wasted and lost due to these recurring problems, I was met with unhelpful responses. The lack of a prorated refund for the month, despite not being able to access my unit for an extended period, added to my frustration. It is disheartening to experience such difficulties and receive no meaningful resolution. Yesterday, as I went in to clean out my unit, I requested someone to verify its cleanliness and condition. To my surprise, I was simply told to take a picture. This response does not align with the level of service I expected from a reputable company like U-Haul. A more thorough and professional inspection process should be in place to ensure customer satisfaction and the proper handling of vacated units. Additionally, I have been waiting for a return call regarding the refund of my deposit and the prorated amount left on my bill since I paid for the entire month but moved out early. The lack of communication on this matter only adds to the frustration and disappointment I have experienced throughout this ordeal. I sincerely hope that this email prompts a thorough investigation into the issues raised and results in a swift and satisfactory resolution. I believe in the importance of customer feedback for continuous improvement, and I trust that U-Haul values its customers and their concerns. Thank you for your attention to this matter, and I look forward to a prompt and positive resolution.

Andre Morton  |  Overall Experience 
Rating:
5.0

Based on my experience, no improvement needed at the moment.

Anthony Johnson 
Rating:
5.0

Customer did not leave a comment.

David Mayewski 
Rating:
5.0

Customer did not leave a comment.

Eric Stiner 
Rating:
5.0

NA

omar thrasher 
Rating:
5.0

Customer did not leave a comment.

Nancy Turner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sierra Spraggins 
Rating:
2.0

Customer did not leave a comment.

SHAYONA HUMPHREY 
Rating:
5.0

Customer did not leave a comment.

Diane Nemec 
Rating:
4.0

From check in to return it went very smooth. I was not able to use the app to checkout due to your app locator to verify if I was at the correct location. it just circled not stop. The operator at the counter was able to assist me with checking out. The van was clean and worked perfect foe what I was moving. At checkout there was someone outside ready to check me in and of course he was a big Cleveland Browns fan. We had a good conversion going very pleasant guy. Overall good exper

Julian Hill 
Rating:
2.0

I would suggest that the equipment be services, cleaned, and road worthy before being sent out.

Reameal McKnight 
Rating:
5.0

Friendly staff and great service!

Mark Leitman 
Rating:
4.0

I did have some hiccups but the staff and gm git them taken care of right away.

QIANA JONES  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Bridgett Collier 
Rating:
5.0

GREAT HELP ON SUNDAY MORNINGS

CHARLES MCGLAUN 
Rating:
5.0

The facility is very clean. The provided with excellent service and concerned about my needs..

DONNA WILCOX  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William Kelso 
Rating:
5.0

Customer did not leave a comment.

RICHARD BARRETT 
Rating:
5.0

Customer did not leave a comment.

RALPH HERKLEY  |  First Impressions 
Rating:
5.0

Can't think of anything.

Karen Wertz 
Rating:
4.0

The vehicle was muddy and dirty when brought to me. However, the staff associate made it right and cleaned it out before I left. It was a slight inconvenience to wait to have it cleaned, but nevertheless, it was corrected quickly! Very easy to return!

Angela Macon 
Rating:
3.0

We did mobile check-in, but the personnel never offered to help us while we were doing so. When we went to bring them the keys, they complained we didn't park the truck under the tent, until we told then we did mobile check-in.

Kirstie Feorene 
Rating:
4.0

Customer did not leave a comment.

Sheri Sears 
Rating:
4.0

Customer did not leave a comment.

Thomas GREENE 
Rating:
5.0

Nothing. Everyone is very friendly and knowledgeable. Had a slight mix-up on my references but they cleared that quickly. Location is perfect for me. I've been in Bedford for 7 years and Bedford Heights previously. It's been great for all moves, whether it's for me or my children. If I need a truck for any reason, 🏃‍♂️

Yvonne Wise 
Rating:
5.0

Customer did not leave a comment.

Danessa Fletcher 
Rating:
3.0

The passenger cabin of my cargo van was VERY dirty and seemingly unsanitary. The steering wheel and dashboard had a sticky residue on them and the floor was full of smeared and dried mud.

Brittany Jones 
Rating:
2.0

On numerous occasions the sliding doors were locked/broken and we had to walk all the way around to load/unload and there is always broken glass or debris in the hallways. The overhead doors to pull into the bay didn't work half the time. Not to mention the price increases. The staff was mostly friendly but again a little lackluster on cleanliness. We were customers for a while and we just noticed a decline in cleanliness and upkeep.

james baird  |  Overall Experience 
Rating:
5.0

The young lady was very friendly and helpful

JOSE DUNKLIN 
Rating:
5.0

The rented truck had front-end alignment: it was shaking at highway speeds.

Yev'Geny Dihes 
Rating:
5.0

Customer did not leave a comment.

DEON CARTER  |  First Impressions 
Rating:
5.0

Only one thing to say keep doing what you’re doing and thank you for a pleasant experience.

DOLORES BEARD  |  Overall Experience 
Rating:
5.0

Great customer service

MICHAEL SHORTER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Erika Hopkins 
Rating:
5.0

The staff was nice and friendly and took good care of us.The check gentleman was very nice , great customer service overall.💯

Otis Bailey 
Rating:
3.0

Customer did not leave a comment.

Shakina Pollard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Kawecki 
Rating:
3.0

Customer did not leave a comment.

Eric Stiner 
Rating:
5.0

Staff was friendly and efficient. Great customer service.

Vernicia Saunders 
Rating:
1.0

The store failed to add equipment (the moving truck) to my reservation, so I was unable to “self-pick up” the truck and had to wait for an employee to arrive. Very poor customer service. Do not recommend.

Cameron Manning 
Rating:
5.0

From your amazing website that I booked my reservation to my return experience at check in the entire process was amazing. The young girl at the counter was kind and very personable.(Tamika I believe) She gave me very detailed instructions and wished me well. The truck was clean and everything operated as it should. Upon return the gentleman was kind and gave detailed instructions of how the process would end and how to expect my receipt. I could not tell you the last time I needed to rent a moving truck, but I will tell you where I will go and who I would recommend. Moving can be stressful and a little kindness goes a long way.(especially on a Sunday, lol)

Jason Kardamis 
Rating:
5.0

Friendly and easy to work with

Tera Boaeuf 
Rating:
5.0

The truck was old, the tire pressure was on have I put air in the tire. The mirrors went move so I can see on the side of me. I feel it very unsafe to have people driving in truck that's not maintained. Thank you!!

zonequa spencer 
Rating:
5.0

Customer did not leave a comment.

kimberly deresse 
Rating:
5.0

Customer did not leave a comment.

BRITTANI BURROUGHS 
Rating:
5.0

Customer did not leave a comment.

ALBERT MURRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE JOHNSON TURNER  |  Overall Experience 
Rating:
3.0

Very expensive

Shaheed Asun Larux  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jada Bonton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jamyah hart  |  Overall Experience 
Rating:
2.0

I have problems with payment when I was promised a free month they took the money anyway said three times. They were gone to reverse it and didn’t, and then ended up charging me a late fee. I finally got it taken care of but it was an issue and then when I went to get my stuff out of storage Saturday. There was an issue. None of the doors worked except the front door so we had to hold it open so everyone getting their stuff out had to use the same door and according to the lady upfront at the register, the doors have been broken for a Wow. I’m not sure why she said that was such confidence because that should be fixed right away and she actually said for months really did not seem concerned that people were having an issue getting into their storage facility but it’s probably not her fault since she’s just working out front. She doesn’t own the place.

RHONDA COLLINS-WARE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica Anthony  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laquella Hicks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laquella Hicks  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE JOHNSON TURNER  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jashawn Colbert  |  First Impressions 
Rating:
3.0

I had an outside unit

joyce hollakamp  |  Overall Experience 
Rating:
5.0

Thanks

edward saxon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laqrisha Goodwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Jones  |  First Impressions 
Rating:
4.0

The day that we were moving the garages were broken so it was a real inconvenience but overall it fine

DIANE NICHOLS  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Tammy Clayton  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

MARK PAGE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vallery Bloom  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valery Bloom  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sabrina bray  |  First Impressions 
Rating:
5.0

The employees working especially the lady that helped me was amazing

Noelle Wilson  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

ALECIA SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TORI BELL BOYKIN  |  First Impressions 
Rating:
5.0

Had a problem with my original storage unit and the staff worked it out and honored a free month for my headache due to online scheduling not communicating with them.

Cynthia Brown  |  Overall Experience 
Rating:
5.0

The service desk was extremely helpful in the process for rental of a truck and storage unit. Gwendolyn and Tatianna were very knowledgeable and went above and beyond during my visit. The staff was accommodating, knowledgeable and made my experience smooth. I highly recommend someone recognize their efforts as they handled every interaction promptly and sufficiently.

DANIEL SIGGERS  |  First Impressions 
Rating:
1.0

I hate this facility there are slow not organized not helpful they over charged my card and wasted my time .

LEXIS CROWELL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Darius Jefferson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shaundea Allen  |  Overall Experience 
Rating:
1.0

Horrible experience from receiving wrong keys too truck too wrong storage size no access cards for storage store closed up absolutely horrible

Melanie White  |  Online Move In 
Rating:
5.0

If I ever need a storage again I will use this one.

Monika Cook  |  Overall Experience 
Rating:
4.0

Phone system has to change. It was very hard to talk to someone in my location

john laing  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONELL MURRAY-DAVIS  |  First Impressions 
Rating:
2.0

I open my unit the first thing i see is a black box that says poison on it . i guess it's a rat trap but had to put my belongings around it and I'm feeling like I'm playing for a unit and can't use all of this unit because of the black box

Hysheen Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Germany Hobson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paula crawford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karen Stanek  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

corlett edwards  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

LATICIA BRYANT  |  Overall Experience 
Rating:
5.0

The staff at this site were friendly and knowledgeable. They were easy to work with as well.

Kimberly Siggers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charlotte Lawson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Organ-Hurd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JaToya Burrage  |  Overall Experience 
Rating:
3.0

The prices for the storage rooms are "TOO EXPENSIVE"!!!

bryant hendking  |  First Impressions 
Rating:
1.0

UHAUL STORAGE IS THE WORST PLACE EVER TO STORE ANYTHING I WILL POST EVERYWHERE THAT UHAUL IS TRASH!!!!!!!!!

Walter Render  |  Overall Experience 
Rating:
5.0

Thank you All

Antwan Himes Lewis Gendraw  |  Overall Experience 
Rating:
5.0

Consultant was very patient, answered all questions asked. Very informative about the leasing of the storage space and payment options. Very nice , polite and helpful.

Barbara Tate  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aminah Alzarquwi  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Latasha Jordan  |  First Impressions 
Rating:
5.0

The young lady that helped me was simply amazing.

paula holmes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laqrisha Goodwin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dennison smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

nicole edwards  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joseph Hutnyak  |  Overall Experience 
Rating:
5.0

Good Business

Stanley1 Sparks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daphne Harbison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nika Wilkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorenzo Hines  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JaToya Burrage  |  First Impressions 
Rating:
5.0

Fantastic experience

James Gilchrist  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ashlie Donner  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Katrina Parris  |  First Impressions 
Rating:
5.0

Didn’t use unit.

Dorothia Dorsey  |  Overall Experience 
Rating:
5.0

Lady was really nice to me!

Michael Miller  |  First Impressions 
Rating:
5.0

My storage experience was excellent the staff that I dealt with was excellent I would just like it if you can come down on your prices just a little thank you.

Renee Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leilani Williams  |  Overall Experience 
Rating:
5.0

The staff goes out of there wayto be helpful. The store,truck and storage unit were clean.

Daphne Harbison  |  First Impressions 
Rating:
5.0

Bedford U-Haul is easy to get to, has plenty of parking, and staff that are friendly, knowledgeable, and efficient. The facility is well lit and very clean. Five-star service! I highly recommend them!

Cheryl Crist  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Conrad Graham III  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christian baldwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cynthia mcIntyre  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wesley Lattimore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tashiahnna Pique  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alyssa Gray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Woodson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patrick Incorvaia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

venius hale  |  Overall Experience 
Rating:
5.0

I utilized your facility for a total of 20 months and I always found it safe and very clean to be very clean. I wouldn't hesitate to use it again if the need ever arose again. Eric Jeffery 216-526-3418

Eric Jeffery  |  Overall Experience 
Rating:
5.0

I will definitely use this facility again

SABRINA WAGNER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samantha Russ-Smith  |  Overall Experience 
Rating:
4.0

You put a disabled veteran in the farthest storage unit ! Get me one closer to the entrance, like 5315 !!!

DORIS FORMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annette Clark  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Latonya Owens  |  First Impressions 
Rating:
5.0

Keep up the great work. This is the only uhaul place that I use.

Conrad Graham III  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wesley Lattimore  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

lucy richardson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shayna williams  |  First Impressions 
Rating:
3.0

It's just way too pricey...but I'll TEMPORARILY pay for the convenience & cleanliness.

Normajean Griffin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily Resnick  |  First Impressions 
Rating:
5.0

Great experience. Clean, dry, and secure.

john lambert  |  Overall Experience 
Rating:
5.0

EVERYTHING WAS EXCELLENT AT THIS FACY. Easy access, friendly workers.

Bonita Witherspoon  |  Overall Experience 
Rating:
5.0

John at the Bedford Hts facility was amazing helpful and accommodating. However, while I was in in Florida and had my things in storage it was extremely hard to contact the Bedford facility directly. Seems every time I called I get rerouted all the time and told that their line was constantly busy and unable to get a live person. People would tell me tell that they were emailing someone from there and texting but I would never receive a call back. I don’t actually believe anyone sent them messages to call me. It was very frustrating. I actually had to have my fiancé stop in there for me. Which is why I’m so surprised bc John has been so wonderful and helpful and I’m sure he would have been for the year I was out of town and had billing issues while I was away with my auto deduction from my account bc it never set up right. That’s the only unfortunate part and inconvenient part of my 15 month storage stay. But Bedford Hts was it set was great.

Aimie Rainey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taneshia Pitts  |  Overall Experience 
Rating:
5.0

The moving and storage process is easy and convenient for traveling and transferring. Products they offer to rent or buy is reasonable in price. So I recommend this storage and rental and the safety and security is very good.

BENITA POWELL  |  Overall Experience 
Rating:
5.0

It was a price increase twice since I had the unit I’m glad it’s over.

Kenya Patrick  |  Overall Experience 
Rating:
4.0

Very clean and it seem very secure. Easy to assess your unit.

David Myers  |  Online Move In 
Rating:
4.0

carts to transport you item was not always availabele had to leave storage to get assistance in office and wait for workers to gather up carts.

juanita houston  |  Overall Experience 
Rating:
3.0

It was told to me by to different locations that they had a special going on . They told me that I don't have to pay anything this month but 10.00 and ill start paying in Jan , but I was charged 169.00 for the storage unit.

Tonya Melvin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy Mclean  |  Overall Experience 
Rating:
5.0

Very friendly staff

JEROME PRATT  |  First Impressions 
Rating:
5.0

He was very nice and polite . Also did a very good job. I will recommend him to others.

fredrick beverly  |  Overall Experience 
Rating:
1.0

I have a lot of charges that shouldn't be I've told them my situation and they wouldn't accept my debit card and I don't live in the area just to go there.

Lawrence Day  |  Overall Experience 
Rating:
5.0

Thanks for the great customer service every time I had questions!

Justina Reyes  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Daramia Blake  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Smith  |  Overall Experience 
Rating:
1.0

You are supposed to be a 24 hr accessable storage unit and mine was locked and closed after office hours in which denied me access to getting my stuff out before I couldnt afford to pay it anymore

Timothy Peculis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frederick Robertson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gallon Matthews  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SONYA EDWARDS   |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kiya Mcgee  |  Overall Experience 
Rating:
1.0

They definitely took advantage of people during the pandemic. Any questions I’ll give full details.

SANDRA WOMACK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Dozier  |  Online Move In 
Rating:
5.0

Climate control, pest control, very very clean, and I always felt safe. I’ve had many storage units and this by far was the best!!

Karen DeMeo  |  Overall Experience 
Rating:
4.0

The overall noise level in the facility, particularly in the Loading Dock Area, can be deafening at times. All those beeping sounds, alarms and the like are loud and fatiguing. Also, the restroom had no toilet paper on Saturday, September 3, 2022.

David Dillon  |  Overall Experience 
Rating:
1.0

Management was unprofessional and tried calling the wait time was in entirely too long. And still trying to change me after moving my things out a month later. I will not recommend my friends or family to Uhaul service for thing.

shoivan brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keinya speigner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RaToya Savage  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James Moran  |  Overall Experience 
Rating:
4.0

The Entrance at the door needs to be leveled bcoz there is a crack and as I pushed some end tables through it causes one to fall off and break! I’m hoping I can fix it and I’m sure I’m not the first complaint about that! Also I just got back driving across country and has some garbage that needed thrown away and there is no garbage can in sight!! Only a litttle tiny one in the bathroom! I couldn’t believe there isn’t a garbage can anywhere! Also I’m supposed to get 7 days with the truck and trailer and the trailer I picked the trailer up the next night but also I picked it up in phoenix AZ and left there at around 10 am which If I get 7 full days I shouldn’t have return till that time I returned in Ohio and there is a 3 hour time difference so It should be returned by 1pm in ohio to make a full 7 days! I was getting harassed to hurry up because it said not should be returned at 10 in ohio but that means I’m punished for 3 hour time difference! If I fly to Phx and leave here at 9am and land there at 10am doesn’t mean it took an hour becasue it’s still a 4 hour flight and same goes coming from PHOENIx If i take off at 9 am and land at 4 pm that’s 7 hrs but the flight is still 4 hrs not 7hrs! I would like to see that get fixed and I’m hoping I don’t get charged for late return because if that happens then I didn’t get my full 7 days and that’s not fair to the customers! But we shall see

Jason Davis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Beverly Watkins  |  First Impressions 
Rating:
4.0

Everything was smooth and easy from accessing the unit to finding ample parking. The facility had very clear instructions and directions which assisted for and even easier move. My ONLY concern: there are two buzzer systems in which needed to be utilized before entry; yet, they are not as clear to show which needs to be used first and in what order. That is confusing. I’ve entered the facility twice after my original move-in date, and I still get very confused!

Deandra Stone  |  Online Move In 
Rating:
5.0

In my experience with this Uhaul facility, there have been ongoing changes with upgrades and improvements and best with 24 hr. Access for a minimal cost. The staff are great. Patient when necessary.

Ruth Picone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy Ganther  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Karla Eberhardt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ashley franklin  |  First Impressions 
Rating:
5.0

Customer service can be more kind and happy when dealing with customers.

Mark Young  |  Overall Experience 
Rating:
5.0

Very nice

fredrick beverly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NYDIA RAMIREZ  |  Overall Experience 
Rating:
4.0

John (manager) was the greatest 🙌!

SHAWNEE Green Tucker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Kovar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Rodriguez  |  Overall Experience 
Rating:
1.0

Key pad does not work after hours

ernest phairr  |  First Impressions 
Rating:
5.0

very professional

Sharon Jefferson  |  First Impressions 
Rating:
5.0

Great customer service

michael shorter  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vallery Morton  |  Online Move In 
Rating:
5.0

Very nice Mgr. I didn't have to interact with the staff other than to pay my bills (4 storage's). Overall they were nice..

beverly savage  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andre Morton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

denise jones  |  Overall Experience 
Rating:
4.0

The truck was a rough ride, the lock was very hard to turn, and the cargo door was difficult to close all the way.

DACHELLE BUFFORD  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Donna Hilton  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

robert taylor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tonette Buchanan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tonette Buchanan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tyrovia custom  |  Overall Experience 
Rating:
5.0

Yes and no for excellent regarding cleanliness Once the restroom was very nasty. A couple of times, the area smelled of a dead animal or rotten food. Both of these negatives seem to have improved. I know the smell has; not sure of the restroom because I’ve not used the restroom since the bad experience with it

corlett edwards  |  First Impressions 
Rating:
3.0

Need Bigger Storage Units

Betty Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janelle Reed  |  Overall Experience 
Rating:
5.0

should have more dollys gor transpoting things

DUSAN VODOPIVEC  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

denise jones  |  First Impressions 
Rating:
5.0

The Staff at the Rockside Office is very nice and helping. Thank you!

DASHIAOA YOUNG  |  First Impressions 
Rating:
5.0

Loved, the staff and factory. However. I do have a complaint about bathroom access. It seemed to be hit or miss if they would or would not be available to customers. They are very well maintained but need to consistently available.

Selina Kelley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Von Fange  |  Overall Experience 
Rating:
3.0

The staff should educate the customer on how to properly access the storage area (via the dive in garage etc..). The overall experience could have been better.

Mark Young  |  First Impressions 
Rating:
5.0

First time using a storage unit and the whole process was a breeze! I was a little confused with the two number pads to enter the access code into at first, but it didn't take me long to get the hang of it. The website has been super easy to navigate as well

Grace Gregory  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY MITCHELL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Naina Tomlinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kimberly rosner  |  First Impressions 
Rating:
2.0

Lack of communication from the facility. Did not receive reminders from the facility only to find out that the manager auctioned my belongings. Would never recommend this place to anyone else.

Jeff Chapek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOhNNY WARE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SARAH TWITT  |  First Impressions 
Rating:
5.0

Very pleasant staff.

MARGO WILKERSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tamara Benford-Allen  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DAOOD THORNTON  |  Overall Experience 
Rating:
5.0

The staff was very helpful. No smiling faces but so helpful I couldn’t give a bad review.

lashelle lofton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gregory Hollowell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brytni Garrett  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andre Morton  |  Overall Experience 
Rating:
5.0

Staff was very polite and helpful. More than enough dollies and convenient access. I really loved the drive in access, considering it protects you from rain or snow when you want to go into your store. It definitely makes loading and uploading a truck. Merchandise to rentorbuy, free lock with storage sale and most of all they have U-Haul to rent. Yes, I highly recommend this storage.

veronica norman  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

kathleen stepanik  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PAUL JUNG  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marcus Hurt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE KIBLER  |  First Impressions 
Rating:
5.0

Very clean

JOhNNY WARE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LATIFA DICKERSON BRADLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark New  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brenda Dennis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valarie Jacobs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelsey Regis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Crist  |  Online Move In 
Rating:
5.0

Answered all my questions thoroughly and with patience. Will recommend every time.

tyrone benton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mildred robinson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tammy Clayton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary conely  |  Overall Experience 
Rating:
5.0

I was able to book everything online which is a HUGE plus. I did speak with the clerk at move in because my lock was missing and it was a pleasant experience.

Kirstie Rogers  |  Online Move In 
Rating:
5.0

Professional staff, very clean thruout, easy to access at all hours, and very safe, too!

SANDRA JURICH  |  Overall Experience 
Rating:
5.0

Very clean and safe. We love the overhead doors.

David Dillon  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alenna Weems  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise Germany  |  Overall Experience 
Rating:
1.0

Oh my storage unit was canceled for no reason. There is no way to contact the front desk to rectify my situation. And nobody called to check and see why I would be canceling two weeks after moving in. I have no idea what is going on with my things and if they are still Secure.

Jasmine Mccallum  |  Overall Experience 
Rating:
5.0

Very courteous and accommodating. Very pleased with everything! I look forward to another transaction soon.

SANDRA JURICH  |  First Impressions 
Rating:
1.0

We paid for and rented a unit for movers to put our items into. Whem movers arrived with truck full of our stuff, the unit we were assigned was full with someone else's stuff. It then took nearly 1.5 hours for the employee to find another unit for my stuff , which cost me more money for the movers. I have yet to speak to general manager despite emails and complaint with customer service representative. The staff was rude and very unprofessional.

Anthony Taylor  |  First Impressions 
Rating:
3.0

I only used my storage for 7 days the second month I had it and still had to pay the whole price I think you should refund half of the price if it’s not used more than at least 20 days

Melanie Whitley  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DEBRA SHUFRAN  |  Overall Experience 
Rating:
5.0

Absolutely no complaints!

Rodney Duke  |  Overall Experience 
Rating:
5.0

Great experience. They were always very helpful.

LEKETHA RAHIM-EVERETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annie Griffin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jewell Richard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert david  |  Overall Experience 
Rating:
2.0

Overall it would have been perfect I got there before the end of the storage hours the door did not open it unlocked but it did not open all the way me and the movers had to push the door open with our own body strength one person had to keep it held open for us to bring our stuff in to the storage area very inconvenient the automatic door did not open it was a very heavy door way over 200 pounds or more to have to push the door open by yourself and hold it open to move and bedroom furniture boxes large pieces was a very very horrible inconvenience

Samantha Russ-Smith  |  Online Move In 
Rating:
4.0

My only concern was that when I moved out of my storage unit, someone else had put boxes in the unit. The manager called me because he thought those boxes had belonged to me. I think before moving out a manager should confirm on a statement that the unit is empty along with final, updated payment information.

Monique Lewis  |  Overall Experience 
Rating:
4.0

After getting back to the storage location, the storage unit was to small and the storage facility did not Have a larger unit, so we ended up at the North Randall location who have the 10×15 storage unit that we needed, but the truck rental was good from the Bedford location and the uhaul lady was very nice, she refunded my money for the storage unit & discounted my rental for the truck & my inconvenience.

TERRANCE SAVIOUR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan Wiley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kiara Harris  |  Overall Experience 
Rating:
5.0

Nice clean place. Great staff. Very happy to have found it.

Dana Hoover  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Corrie Williams  |  Overall Experience 
Rating:
5.0

good people, very helpful made moving a bit easier

JOHN AUTEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Puskar  |  Overall Experience 
Rating:
5.0

Best storage unit ever I highly recommend and staff was awesome and very helpful.

Gwendolyn Lewis  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Aretha Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Embry  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Diane Burts  |  Overall Experience 
Rating:
4.0

Too expensive

charles mays  |  Overall Experience 
Rating:
3.0

My locker was locked because of”non payment” BUT my payments are taken directly from my credit card which was up to date! There is a problem at some level.

Marc Cymes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Stevenson  |  Overall Experience 
Rating:
5.0

Very courteous and attentive staff very helpfull and very clean and professional facility. The security is very impressive.

Antoine Gurley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAMIAN MAURICE RICHEY  |  First Impressions 
Rating:
4.0

Everything was fine with my storage unit. I would have like to have have trash or dumpster at the facility.

SADIE WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC KIM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anetra Howard  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gregory Hollowell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Duane Saplala  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARILYN HUGHES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lara Lambria  |  First Impressions 
Rating:
5.0

The front desk girl with the long hair I didn’t catch her name at Bedford location was soo nice an helpful….

AMANDA BELL  |  Overall Experience 
Rating:
4.0

My first experience utilizing this storage facility was great! The main woman manning the facility (I can’t remember her name but she was a woman of color with i believe light blue or purple dye at the end of her hair & the tattoos) was very sweet and helpful and was very efficient in her service skills. She was very patient and helpful when I asked to switch to a larger storage unit by showing me an example of how large the unit is before paying for it. She marked exactly on the paper map of where I needed to go to access my purchased storage unit. After a long day of packing and hauling everything into my truck and driving 30 minutes out of my original location, she helped give me peace of mind.

ALISSA JOHNSON  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

carol vlach  |  Overall Experience 
Rating:
5.0

Very well satisfied with all the professionalism throughout this experience

dennis kupcik  |  Overall Experience 
Rating:
4.0

I had a little problem and I locked my keys in the storage and I was outside and couldn't get in there should be something where you could call someone or something to be able to get in to get some help that's the only problem I had everything was just excellent I really appreciate it everything but staff was kind and just helpful thank you very much

LAURA SUNDAY  |  First Impressions 
Rating:
5.0

My first experience using U-Haul storage , I’m hoping for a excellent experience using your service and getting inside more than twice a day when needed. Management was very nice and polite.

beverly savage  |  First Impressions 
Rating:
4.0

John the manager is very helpful and accommodating.

SHAWNEE Green  |  Overall Experience 
Rating:
5.0

The store was exceptionally clean and the staff was helpful and friendly. All my questions were answered and I thought the pricing was very reasonable. I worked for public storage briefly and the service and pricing pales in comparason.

Eric Jeffery  |  First Impressions 
Rating:
5.0

I'm very satisfied

Eddie Woodard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corrie Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Huckabee  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Monique Lewis  |  First Impressions 
Rating:
5.0

Great staff, I didn't know there was a pull in area for inside storage but there is and it's great. They also have carts for unloading and bathrooms to use. Very happy that I chose this place.

Sarah Shade  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda Stevenson  |  First Impressions 
Rating:
4.0

Would be nice if Sunday hours were available before 9 am.

Lela Blackman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DAVID BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dwayne Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATRINA JOHNSON  |  Overall Experience 
Rating:
5.0

Only problem was system was down and couldn’t check in but got 1/2 way home and she called and let us in without all the paperwork since we had a reservation.

Marcia Karwowski  |  First Impressions 
Rating:
5.0

Very helpful and friendly. Great experience.

William Kovar  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gladys Santiago  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chaundra Thomas  |  First Impressions 
Rating:
3.0

The gentlemen Greg and Corey that moved my items from the Broadway Rd. storage to the Rockside Rd. store were very good.

Valerie Elliott  |  First Impressions 
Rating:
5.0

My move on 1-23-21 went very well. The brothers Calvin & Danny were very professional . I couldn’t have been more pleased. I would have them move me anywhere. Calvin even did wear a mask...I felt safe. I thank you for their services!

NANCY SPINELLA  |  First Impressions 
Rating:
4.0

Always had a good experience at uhaul. John is a very understanding and accommodating person. My locker is now 1213 (Rockside) as opposed to 070 (Broadway). I have had my storage since 2015.

SHAWNEE Green  |  First Impressions 
Rating:
5.0

Everything went smooth and everyone involved had a professional attitude

CLARENCE MORGAN  |  First Impressions 
Rating:
5.0

Great customer service

SHAMECKA NELSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ja Wuan Conners  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn Umbel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy Arnold  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Wei Hao Wang  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john kall  |  Overall Experience 
Rating:
5.0

Very well organized and clerk communicated all information with ease.

Ruth Picone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ruth davis  |  Overall Experience 
Rating:
5.0

Excellent customer service.

Harold Siller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA LEE  |  First Impressions 
Rating:
1.0

The staff could have told me when they gave me my storage unit and they had a rodent problem and that when I went into the unit that I would see a big Rodent Baiter in my unit. Instead of the gentleman waiting on me telling me this he did not say anything and it threw me off.

CATRINA SANDIFER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jewell Richard  |  First Impressions 
Rating:
5.0

I would like to say thank you for working with me. Due to my job I was out of the country and missed monthly fees. Krissy worked with me to settle my past due amount and was very patient in allowing me to get my stuff out of storage. Thank you Mr.G

GLENN GALANG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

don cowling  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Moore  |  First Impressions 
Rating:
2.0

To begin with the move in experience at the Rockside (Bedford, Oh.) facility have not been great. When we were first assigned a unit and went to move, it was discovered that the unit belonged to someone else. Then we were assigned another unit. After moving into that unit and being there for a few days, once again it was discovered that the unit was attached to someone else. So, again we had to be assigned another unit and told that we had to be out of that unit in 24hrs. Thank goodness we hadn't moved everything in at that time. In addition to that, the first person that signed us up supposedly attached an alternate name to our account and we haven't a clue who this person is. Seemingly, they just found someone who's last name is the same as ours and attached them to our account. At the time of purchasing the unit we were never asked for an alternate name. This name was discovered when purchasing our current unit. We were also told that the name cannot be removed from our account until we renew our contract. I think this is ridiculous!!! Perhaps I do not understand the process. It seems that it should just be a matter of deleting the name and making the correction. This was no fault of ours!! So needless to say, the first impressions have not been favorable. The professionalism is really not great. Seriously, thinking about finding another storage company, especially, if this type of service continue. This is our third move in less than a month. We will see what happens next! Hope that we can stay put. We have also been customers for several years at the Broadway facility in Bedford, Ohio and have never experienced this type of service. Really not happy!!! Currently, unless things change, I will not recommend this facility. Thank you for taking the time to read this info. I would appreciate a response.

Jimmie BURKS  |  First Impressions 
Rating:
5.0

So clean! Right up my alley!

Indra Osi  |  First Impressions 
Rating:
5.0

Great experience with storage experience at UHaul. Facility was very clean and staff very friendly and helpful.

JIMMIE BRAZELTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jey Davis  |  First Impressions 
Rating:
5.0

Truthful overly helpful they just don't kick you out on hard times they help you as much as they can but it's still a business after all the assistant manager was awesome so was John the most pleasant uhaul place so far very professional

Tiffany Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JIMMIE BRAZELTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sidney deloach  |  Overall Experience 
Rating:
3.0

Could use longer hours to access my storage unit as it was closed to us at 7:00 pm EST. Most storage places stay available until 10: 00 pm EST. The billing needs to go out at least 5 days in advance, always got billed the day of being due.

david myers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vivian catchings-el  |  Overall Experience 
Rating:
4.0

N/a

Michelle Curry  |  Overall Experience 
Rating:
5.0

The manager Mike was very professional patient and very informative.

michael shorter  |  Overall Experience 
Rating:
5.0

Fast friendly service. Move in was a breeze with the carts provided. New facility is clean and the drive-in moving bays are great during poor weather!

john lambert  |  First Impressions 
Rating:
5.0

The guy at the desk was extremely helpful and courteous. Went above and beyond and also suggested items I may need to help my move, which I actually needed. I was more than satisfied and I recommend.

Latreece Brown  |  First Impressions 
Rating:
5.0

Clean and very good customer service.

Eugene Mack  |  Overall Experience 
Rating:
5.0

My experience was easy and pleasant.

Desiree Arthur  |  Overall Experience 
Rating:
3.0

I never moved in

Wendy Whitfield  |  Overall Experience 
Rating:
5.0

I was impressed with the welcoming service that I recieved by Mike. I obsevered his pleasant demeanor and tone of voice which never changed even when he was dealing with a disgruntled customer.

ROBIN THOMAS  |  First Impressions 
Rating:
4.0

Good place to store.

lauren miller  |  Overall Experience 
Rating:
5.0

great service

gregory spencer  |  First Impressions 
Rating:
5.0

Friendly and honest

Kiara McCarroll  |  First Impressions 
Rating:
5.0

Great facility and workers

Terrell Tate  |  First Impressions 
Rating:
5.0

All Is Well . I Returned The Cargo Van Early , Got A Bit Tired .

Pearlie Smiley  |  First Impressions 
Rating:
3.0

Why does my contract say the 1 month free ends 9/29/19-when I moved in 8/31/19. I have tried to call and ask-and am on hold for 20-25 minutes. Please call me at 216-469-1427 and clarify. Thanks

jeffrey cristal  |  First Impressions 
Rating:
5.0

Very helpful and patient. Explained things well.

Mary Sienkiewicz  |  First Impressions 
Rating:
5.0

A1 service

Terrell Tate  |  Overall Experience 
Rating:
3.0

I did not receive my pro rated refund for the month of July and I am still waiting to be refunded that balance.

Lela Blackman  |  Overall Experience 
Rating:
1.0

Overall was poor but John the manager at Bedford made it all better

john laing  |  First Impressions 
Rating:
1.0

Rental cost more than what it should have AND I left WAY MORE gas in the tank than I should have; I should have been credited for the overage.

Lela Blackman  |  First Impressions 
Rating:
5.0

Manager was very accommodating, staff very polite and helpful. Nice facility will use again when moving

james moore  |  Overall Experience 
Rating:
5.0

The staff and service was awesome

Anita Anderson  |  First Impressions 
Rating:
5.0

Good customer service, polite

james moore  |  First Impressions 
Rating:
5.0

This location was very busy all weekend and the gentlemen were very polite and friendly. They seem to provide undivided attention to all of the clients. Excellent customer service

margo wilkerson  |  First Impressions 
Rating:
5.0

Everything went perfect. Saved time and money.

VALERIE HARVEY  |  Overall Experience 
Rating:
3.0

Thanks

charnell carter  |  Overall Experience 
Rating:
5.0

A1 Service. Very pleased.

VALERIE HARVEY  |  First Impressions 
Rating:
3.0

I received an email shortly after making my reservation that my storage would be at 19000 Rockside Rd. There was no mention of having to go to the Broadway location to do anything.

TORREY STEELE  |  Reservation 
No reviews have been submitted for this location.

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