Customer Reviews for U-Haul Moving & Storage at the Bedford Automile

Clasificación:

5.0

So much better than my last visit! The new team is so nice and reliable!

Rating:

4.0

Great staff !

Rating:

1.0

I'm not sure why I was charged 162 dollars for 7 hrs from 39.95! I also didn't receive the dolly I paid for. I'm highly upset

Rating:

3.0

A bell to let employees know that a customer has entered the building when they are working in the back.

Rating:

4.0

The agents were very helpful.

Rating:

5.0

People and service was excellent. everything worked out great.. pick up and drop off went very well and timely. People were very friendly and courteous. Not a complaint but an observation, the windshield wipers need to be replaced. I only drove in light rain so no problem

Rating:

5.0

Great Staff

Rating:

5.0

maybe they can add one cargo van where nobody smoked inside for the people with asthma

Rating:

1.0

The employee refused to help check me in and made me do it online. It was a terrible experience. I will try to never use u-haul again after these two experiences.

Rating:

3.0

Lower the prices to many added blind costs.

Rating:

3.0

This a great place the service was excellent on the first day. When I went to bring the truck back the bald head dude wasn't very polite at first or atleast I didn't think so. When I walked in to drop off first I heard was the police are on there way and that some criminal activity was going on type conversation. It was resolved in secs because I was actually coming in at the end of whatever was going on but the good thing is whatever happened they figured it out real quick. My turn. Clerk: (HI how.can I help you ) me: (I'm dropping off ) clerk: (where's the truck ?I don't see it) funny big ass window you can't miss! Me:oh it's right there next to the police car) clerk: (oohhh you didn't see all those signs that say drop off here? Me: ugh no I didn't. Anyway after that we just did business he was cool but he came off like a dick because I didn't see the signs ok it's like I just moved for 2 nights I'm tired and driving a big ass truck looking to see where to park while I was wondering if I should go park by the whole.shit load over there ? I don't know so I see space by front door and park omg like really. I mean there is no reason for someone to talk to customrs like that ever. I'm not his wife. And my kids do t even talk to me like I'm a fucking retard or something. I would still go back because it's not uhauls fault they can't control who they hire....

Rating:

5.0

There was some dirt/garbage left in the corner of the trailer. Trailer could have been cleaner.

Rating:

5.0

NA

Rating:

1.0

The dolly I requested and was charged for wan not in the truck. Besides that the initial experience was ok. The returning of the vehicle was a horrible experience. I used the 24/7 pickup so I dropped it off during after hours. The website would consistently freeze while trying to process my return request. After failing to load and making me start over 4 times I called to get some help and was told I'd have an average wait time of 5 min. I was on hold for 30 min and eventually just hung up. After finally getting the app to process and load after the 5th time I was finally done and just needed to drop off the keys in the drop box. The box was on the opposite side of the building with no sign over it and looked nothing like it did in the picture. I was trying to return my vehicle for over an hour. That is the last thing someone wants to do after moving all day. Completely unprofessional and based on that experience I will never return or recommend to ANYONE. I intend to contact the corporate office.

Rating:

5.0

Well I don't really see anything wrong far as you all service on helping the customer satisfaction of your services of reservation of uses of you all equipment .

Rating:

3.0

It took over 20 mins in line to check in with one person at the counter but otherwise good.

Rating:

5.0

N/a

Rating:

5.0

The gentleman at the rockside rd location was extremely helpful and kind. Made the start of my move pleasant.

Rating:

5.0

It was easy and convenient and fast checked in with ID and matched order number and finished.

Rating:

5.0

very professional

Rating:

5.0

Inside trailer there was a used soda bottle with soda still inside, interior needs to be thoroughly checked and cleaned prior to next customer.

Rating:

5.0

Very friendly and helpful

Rating:

5.0

Great customer service

Rating:

5.0

Very nice Mgr. I didn't have to interact with the staff other than to pay my bills (4 storage's). Overall they were nice..

Rating:

5.0

Great staff all around - very professional and efficient

Rating:

4.0

The truck was a rough ride, the lock was very hard to turn, and the cargo door was difficult to close all the way.

Rating:

5.0

Everything was excellent. I have no comments for improvement!👍👍

Rating:

5.0

Always a great experience

Rating:

5.0

Let a customer who would be returning for after hours know to snap pictures and share location while during the return. I returned my equipment only to get a text after more than 30 minutes of the return. Thank God I wasn't charged the penalty fee. Otherwise, great experience.

Rating:

5.0

Excellent staff and professionally run

Rating:

1.0

Got pulled over was told truck was stolen no gas in truck when got it people rude like a refund or discount or something truck dirty wasnt ready for me on time

Rating:

1.0

We went in after dropping off our truck to ask about additional fees, and the overweight woman at the counter LAUGHED in our face because we got charged extra.

Rating:

5.0

Yes and no for excellent regarding cleanliness Once the restroom was very nasty. A couple of times, the area smelled of a dead animal or rotten food. Both of these negatives seem to have improved. I know the smell has; not sure of the restroom because I’ve not used the restroom since the bad experience with it

Rating:

3.0

The vehicle I got was absolutely filthy inside and out.

Rating:

3.0

Need Bigger Storage Units

Rating:

3.0

Bigger Storage Units

Rating:

5.0

I asked for a appliance dolly and it wasn't in there and the gas was not where the contract stated it was but they were told about it and said ok bring it back on what it currently is that's the only problem I had was the dolly

Rating:

5.0

Third time I have rented from this location. They are professional and fast.

Rating:

5.0

Great service that I had no complaints

Rating:

5.0

should have more dollys gor transpoting things

Rating:

5.0

This location has plenty of customer parking and provides very good customer service.

Rating:

5.0

The Staff at the Rockside Office is very nice and helping. Thank you!

Rating:

1.0

Store manager never answers store phone. Nor does staff help customers.

Rating:

4.0

over charged for item but I learned a valuable lesson.

Rating:

5.0

Loved, the staff and factory. However. I do have a complaint about bathroom access. It seemed to be hit or miss if they would or would not be available to customers. They are very well maintained but need to consistently available.

Rating:

3.0

I was charged for 2 gallons of gas because it wasn't on full when I returned it. I returned it with more gas then I received the vehicle with. I have pictures to prove it. I tried to call but your answering service has been no less than a 15 minute wait every time I call. Seems intentional. Scam like all other rental companies

Rating:

4.0

Truck was encased in ice and snow when we arrived. Took 1 hr to get rear door open due to ice.

Rating:

3.0

Vehicle was leaking coolant, steering was loose lights very dim, heat hardly worked, very hard to keep the vehicle on the road returned it after using it half the trip and used my pick up truck for the next 15 loads due to safety

Rating:

3.0

The staff should educate the customer on how to properly access the storage area (via the dive in garage etc..). The overall experience could have been better.

Rating:

5.0

First time using a storage unit and the whole process was a breeze! I was a little confused with the two number pads to enter the access code into at first, but it didn't take me long to get the hang of it. The website has been super easy to navigate as well

Rating:

5.0

Give Randy a pay raise you do not want to lose him. He's good at what he does

Rating:

2.0

Lack of communication from the facility. Did not receive reminders from the facility only to find out that the manager auctioned my belongings. Would never recommend this place to anyone else.

Rating:

5.0

Very pleasant staff.

Rating:

5.0

The staff was very helpful. No smiling faces but so helpful I couldn’t give a bad review.

Rating:

5.0

Staff was very polite and helpful. More than enough dollies and convenient access. I really loved the drive in access, considering it protects you from rain or snow when you want to go into your store. It definitely makes loading and uploading a truck. Merchandise to rentorbuy, free lock with storage sale and most of all they have U-Haul to rent. Yes, I highly recommend this storage.

Rating:

5.0

Very clean

Rating:

5.0

Answered all my questions thoroughly and with patience. Will recommend every time.

Rating:

5.0

I was able to book everything online which is a HUGE plus. I did speak with the clerk at move in because my lock was missing and it was a pleasant experience.

Rating:

5.0

Professional staff, very clean thruout, easy to access at all hours, and very safe, too!

Rating:

5.0

Very clean and safe. We love the overhead doors.

Rating:

1.0

Oh my storage unit was canceled for no reason. There is no way to contact the front desk to rectify my situation. And nobody called to check and see why I would be canceling two weeks after moving in. I have no idea what is going on with my things and if they are still Secure.

Rating:

5.0

Very courteous and accommodating. Very pleased with everything! I look forward to another transaction soon.

Rating:

1.0

We paid for and rented a unit for movers to put our items into. Whem movers arrived with truck full of our stuff, the unit we were assigned was full with someone else's stuff. It then took nearly 1.5 hours for the employee to find another unit for my stuff , which cost me more money for the movers. I have yet to speak to general manager despite emails and complaint with customer service representative. The staff was rude and very unprofessional.

Rating:

3.0

I only used my storage for 7 days the second month I had it and still had to pay the whole price I think you should refund half of the price if it’s not used more than at least 20 days

Rating:

5.0

Absolutely no complaints!

Rating:

5.0

Great experience. They were always very helpful.

Rating:

2.0

Overall it would have been perfect I got there before the end of the storage hours the door did not open it unlocked but it did not open all the way me and the movers had to push the door open with our own body strength one person had to keep it held open for us to bring our stuff in to the storage area very inconvenient the automatic door did not open it was a very heavy door way over 200 pounds or more to have to push the door open by yourself and hold it open to move and bedroom furniture boxes large pieces was a very very horrible inconvenience

Rating:

4.0

My only concern was that when I moved out of my storage unit, someone else had put boxes in the unit. The manager called me because he thought those boxes had belonged to me. I think before moving out a manager should confirm on a statement that the unit is empty along with final, updated payment information.

Rating:

4.0

After getting back to the storage location, the storage unit was to small and the storage facility did not Have a larger unit, so we ended up at the North Randall location who have the 10×15 storage unit that we needed, but the truck rental was good from the Bedford location and the uhaul lady was very nice, she refunded my money for the storage unit & discounted my rental for the truck & my inconvenience.

Rating:

5.0

Nice clean place. Great staff. Very happy to have found it.

Rating:

5.0

good people, very helpful made moving a bit easier

Rating:

5.0

Best storage unit ever I highly recommend and staff was awesome and very helpful.

Rating:

4.0

Too expensive

Rating:

3.0

My locker was locked because of”non payment” BUT my payments are taken directly from my credit card which was up to date! There is a problem at some level.

Rating:

5.0

Very courteous and attentive staff very helpfull and very clean and professional facility. The security is very impressive.

Rating:

4.0

Everything was fine with my storage unit. I would have like to have have trash or dumpster at the facility.

Rating:

5.0

The front desk girl with the long hair I didn’t catch her name at Bedford location was soo nice an helpful….

Rating:

4.0

My first experience utilizing this storage facility was great! The main woman manning the facility (I can’t remember her name but she was a woman of color with i believe light blue or purple dye at the end of her hair & the tattoos) was very sweet and helpful and was very efficient in her service skills. She was very patient and helpful when I asked to switch to a larger storage unit by showing me an example of how large the unit is before paying for it. She marked exactly on the paper map of where I needed to go to access my purchased storage unit. After a long day of packing and hauling everything into my truck and driving 30 minutes out of my original location, she helped give me peace of mind.

Rating:

5.0

Very well satisfied with all the professionalism throughout this experience

Rating:

4.0

I had a little problem and I locked my keys in the storage and I was outside and couldn't get in there should be something where you could call someone or something to be able to get in to get some help that's the only problem I had everything was just excellent I really appreciate it everything but staff was kind and just helpful thank you very much

Rating:

5.0

My first experience using U-Haul storage , I’m hoping for a excellent experience using your service and getting inside more than twice a day when needed. Management was very nice and polite.

Rating:

4.0

John the manager is very helpful and accommodating.

Rating:

5.0

The store was exceptionally clean and the staff was helpful and friendly. All my questions were answered and I thought the pricing was very reasonable. I worked for public storage briefly and the service and pricing pales in comparason.

Rating:

5.0

I'm very satisfied

Rating:

5.0

Great staff, I didn't know there was a pull in area for inside storage but there is and it's great. They also have carts for unloading and bathrooms to use. Very happy that I chose this place.

Rating:

4.0

Would be nice if Sunday hours were available before 9 am.

Rating:

5.0

Only problem was system was down and couldn’t check in but got 1/2 way home and she called and let us in without all the paperwork since we had a reservation.

Rating:

5.0

Very helpful and friendly. Great experience.

Rating:

3.0

The gentlemen Greg and Corey that moved my items from the Broadway Rd. storage to the Rockside Rd. store were very good.

Rating:

5.0

My move on 1-23-21 went very well. The brothers Calvin & Danny were very professional . I couldn’t have been more pleased. I would have them move me anywhere. Calvin even did wear a mask...I felt safe. I thank you for their services!

Rating:

4.0

Always had a good experience at uhaul. John is a very understanding and accommodating person. My locker is now 1213 (Rockside) as opposed to 070 (Broadway). I have had my storage since 2015.

Rating:

5.0

Everything went smooth and everyone involved had a professional attitude

Rating:

5.0

Great customer service

Rating:

5.0

Very well organized and clerk communicated all information with ease.

Rating:

5.0

Excellent customer service.

Rating:

1.0

The staff could have told me when they gave me my storage unit and they had a rodent problem and that when I went into the unit that I would see a big Rodent Baiter in my unit. Instead of the gentleman waiting on me telling me this he did not say anything and it threw me off.

Rating:

5.0

I would like to say thank you for working with me. Due to my job I was out of the country and missed monthly fees. Krissy worked with me to settle my past due amount and was very patient in allowing me to get my stuff out of storage. Thank you Mr.G

Rating:

2.0

To begin with the move in experience at the Rockside (Bedford, Oh.) facility have not been great. When we were first assigned a unit and went to move, it was discovered that the unit belonged to someone else. Then we were assigned another unit. After moving into that unit and being there for a few days, once again it was discovered that the unit was attached to someone else. So, again we had to be assigned another unit and told that we had to be out of that unit in 24hrs. Thank goodness we hadn't moved everything in at that time. In addition to that, the first person that signed us up supposedly attached an alternate name to our account and we haven't a clue who this person is. Seemingly, they just found someone who's last name is the same as ours and attached them to our account. At the time of purchasing the unit we were never asked for an alternate name. This name was discovered when purchasing our current unit. We were also told that the name cannot be removed from our account until we renew our contract. I think this is ridiculous!!! Perhaps I do not understand the process. It seems that it should just be a matter of deleting the name and making the correction. This was no fault of ours!! So needless to say, the first impressions have not been favorable. The professionalism is really not great. Seriously, thinking about finding another storage company, especially, if this type of service continue. This is our third move in less than a month. We will see what happens next! Hope that we can stay put. We have also been customers for several years at the Broadway facility in Bedford, Ohio and have never experienced this type of service. Really not happy!!! Currently, unless things change, I will not recommend this facility. Thank you for taking the time to read this info. I would appreciate a response.

Rating:

5.0

So clean! Right up my alley!

Rating:

5.0

Great experience with storage experience at UHaul. Facility was very clean and staff very friendly and helpful.

Rating:

5.0

Truthful overly helpful they just don't kick you out on hard times they help you as much as they can but it's still a business after all the assistant manager was awesome so was John the most pleasant uhaul place so far very professional

Rating:

3.0

Could use longer hours to access my storage unit as it was closed to us at 7:00 pm EST. Most storage places stay available until 10: 00 pm EST. The billing needs to go out at least 5 days in advance, always got billed the day of being due.

Rating:

4.0

N/a

Rating:

5.0

The manager Mike was very professional patient and very informative.

Rating:

5.0

Fast friendly service. Move in was a breeze with the carts provided. New facility is clean and the drive-in moving bays are great during poor weather!

Rating:

5.0

The guy at the desk was extremely helpful and courteous. Went above and beyond and also suggested items I may need to help my move, which I actually needed. I was more than satisfied and I recommend.

Rating:

5.0

Clean and very good customer service.

Rating:

5.0

My experience was easy and pleasant.

Rating:

3.0

I never moved in

Rating:

5.0

I was impressed with the welcoming service that I recieved by Mike. I obsevered his pleasant demeanor and tone of voice which never changed even when he was dealing with a disgruntled customer.

Rating:

4.0

Good place to store.

Rating:

5.0

great service

Rating:

5.0

Friendly and honest

Rating:

5.0

Great facility and workers

Rating:

5.0

All Is Well . I Returned The Cargo Van Early , Got A Bit Tired .

Rating:

3.0

Why does my contract say the 1 month free ends 9/29/19-when I moved in 8/31/19. I have tried to call and ask-and am on hold for 20-25 minutes. Please call me at 216-469-1427 and clarify. Thanks

Rating:

5.0

Very helpful and patient. Explained things well.

Rating:

5.0

A1 service

Rating:

3.0

I did not receive my pro rated refund for the month of July and I am still waiting to be refunded that balance.

Rating:

1.0

Overall was poor but John the manager at Bedford made it all better

Rating:

1.0

Rental cost more than what it should have AND I left WAY MORE gas in the tank than I should have; I should have been credited for the overage.

Rating:

5.0

Manager was very accommodating, staff very polite and helpful. Nice facility will use again when moving

Rating:

5.0

The staff and service was awesome

Rating:

5.0

Good customer service, polite

Rating:

5.0

This location was very busy all weekend and the gentlemen were very polite and friendly. They seem to provide undivided attention to all of the clients. Excellent customer service

Rating:

5.0

Everything went perfect. Saved time and money.

Rating:

3.0

Thanks

Rating:

5.0

A1 Service. Very pleased.