Customer Reviews for U-Haul Moving & Storage at the Bedford Automile

1,225 reviews

19000 Rockside Rd   Bedford, OH 44146

(440) 374-8808

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(440) 374-8808

19000 Rockside Rd
Bedford, OH 44146

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The staff was very helpful. No smiling faces but so helpful I couldn't give a bad review.

lashelle l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gregory H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellen D. 
Rating:
5.0

Customer did not leave a comment.

Tashyana S. 
Rating:
5.0

N/A

MARK Y. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

Brytni G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANDRE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONYA W. 
Rating:
4.0

Customer did not leave a comment.

TERRANCE S. 
Rating:
3.0

Clean out the equipment before you rent it out.

MATTHEW E. 
Rating:
4.0

At the moment I can't think of any improvements my experience with the bedford location was fine customer service was above expectation

Tony C. 
Rating:
5.0

Staff was very polite and helpful. More than enough dollies and convenient access. I really loved the drive in access, considering it protects you from rain or snow when you want to go into your store. It definitely makes loading and uploading a truck. Merchandise to rentorbuy, free lock with storage sale and most of all they have U-Haul to rent. Yes, I highly recommend this storage.

veronica n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIA L. 
Rating:
5.0

Customer did not leave a comment.

LAKISHA W. 
Rating:
5.0

The mobile pick up worked good for the 1st time, the drop off had me puzzled a bit but the lady helping we check in was fantastic!

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

KURT W. 
Rating:
5.0

Customer did not leave a comment.

MELANIE G. 
Rating:
5.0

Customer did not leave a comment.

RUTH-ANGE K. 
Rating:
3.0

Customer did not leave a comment.

kathleen s.  |  Overall Experience 
Rating:
4.0

Explain the return policy procedure to your customers. I had to use Google to find out what to do.

BELINDA B. 
Rating:
5.0

Customer did not leave a comment.

Mario E. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Customer did not leave a comment.

PAUL J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA L. 
Rating:
5.0

Customer did not leave a comment.

RONALD A. 
Rating:
5.0

Customer did not leave a comment.

GEORGE P. 
Rating:
4.0

Customer did not leave a comment.

TAYLOR ERIKA MAR C. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

ANDREA P. 
Rating:
4.0

Customer did not leave a comment.

Marcus H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua A. 
Rating:
5.0

Customer did not leave a comment.

GEORGE K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALAN JAMES L. 
Rating:
5.0

Customer did not leave a comment.

JASON D. 
Rating:
5.0

Fabulous experience. I would definitely do it again, if needed. Thank you so much! Your staff and equipment was top notch!

SUSAN H. 
Rating:
2.0

Customer did not leave a comment.

Benjamin Z. 
Rating:
5.0

Truck smelled like weed and cig wasn't clean.. the staff was very friendly though and took good care of me.

LEELAND S. 
Rating:
5.0

Very clean

JOhNNY W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LATIFA D.  |  Overall Experience 
Rating:
5.0

keep giving your best customer service. thank you for your extra assistance.

Dorothia D. 
Rating:
5.0

Customer did not leave a comment.

lisa j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe R. 
Rating:
5.0

Customer did not leave a comment.

JOY K. 
Rating:
4.0

Customer did not leave a comment.

PAUL W. 
Rating:
5.0

Truck pulls to the right. The sun visor fell off. I reported both to check in person.

Steve H. 
Rating:
5.0

Professional, quick, and they get you out the door and in a truck so you can get it done. Used this location twice in about a month. And will use it again

Philip M. 
Rating:
5.0

Customer did not leave a comment.

Mark N.  |  Overall Experience 
Rating:
5.0

All is good and smooth when ever I get a trailer from this location.

VINCENT V. 
Rating:
3.0

Customer did not leave a comment.

Brenda D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valarie J.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Kelsey R.  |  Overall Experience 
Rating:
5.0

My only issues is when am under my mileage I don't see any money being received back to my card.

ANTWAIN S. 
Rating:
5.0

Everything was great, haven't rented uhaul in a while, but everything went smoothly. No improvement needed.

MARILYN H. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

No improvements necessary! Location was clean and well lit. Service was fast and efficient. Equipment was spotless and well maintained.

DARRELL Z. 
Rating:
5.0

Everything was great, will definitely recommend uhaul service and location to everyone.

SHARON B. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl C.  |  Online Move In 
Rating:
5.0

Answered all my questions thoroughly and with patience. Will recommend every time.

tyrone b.  |  First Impressions 
Rating:
1.0

The person that was checking me out for a trailer was watching a movie while doing my contract. They couldn't hear me over their movie. Took 2x the amount of time due to her asking me “what was that” and pausing to watch the movie.

ALEXANDER C. 
Rating:
5.0

Great customer service Professional Staff

ANITRA R. 
Rating:
5.0

Customer did not leave a comment.

mildred r.  |  Overall Experience 
Rating:
5.0

Larger identification for the trucks. If purchased online all equipment should already be in the truck.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Carla W. 
Rating:
5.0

Keep up the good work

Hiram F. 
Rating:
5.0

The associate that assisted with hitching the trailer and checking us out was amazing! He got us all together and out the door in record time. However, he was the only person working at the location at the time. I could only imagine how this transaction would have gone if there were multiple customers at the same time.

SONJA J. 
Rating:
4.0

Customer did not leave a comment.

Tammy C.  |  Overall Experience 
Rating:
3.0

I HD trouble with the truck.

CARLA G. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

The staff was perfect in helping me hitch the car dolly to my truck and also how they greeted me and stayed engaged with me throughout the transaction. PLEASE GIVE EVERYONE RAISES! Their customers service was the best that I have seen in a long time anywhere!!

JORDAN C. 
Rating:
5.0

Customer did not leave a comment.

mary c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAUDETTE A. 
Rating:
5.0

Website not user friendly, buggy, unable to pick up truck. Had to go to the counter and waited for a half hour.

WILLIAM M. 
Rating:
3.0

Customer did not leave a comment.

Jean S. 
Rating:
4.0

Customer did not leave a comment.

ALLEN G. 
Rating:
5.0

Customer did not leave a comment.

SHAMPRA M. 
Rating:
5.0

The 24/7 check in and return is NOT as easy as it should be.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY R. 
Rating:
5.0

I was able to book everything online which is a HUGE plus. I did speak with the clerk at move in because my lock was missing and it was a pleasant experience.

Kirstie R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Carla W. 
Rating:
5.0

Customer did not leave a comment.

JOHN Y. 
Rating:
5.0

Professional staff, very clean thruout, easy to access at all hours, and very safe, too!

SANDRA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA J. 
Rating:
5.0

Customer did not leave a comment.

CAN'DACE L. 
Rating:
4.0

Maybe have all equipment available, like furniture doilies etc.....

Marshall W. 
Rating:
5.0

Customer did not leave a comment.

james P. 
Rating:
5.0

Awesome and easy

thomas L. 
Rating:
4.0

Customer did not leave a comment.

RONALD A. 
Rating:
4.0

Customer did not leave a comment.

LINDA M. 
Rating:
5.0

Customer did not leave a comment.

MARILYN M. 
Rating:
5.0

always use u-haul

VERNON H. 
Rating:
5.0

Very clean and safe. We love the overhead doors.

David D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
3.0

Customer did not leave a comment.

Alenna W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JODY J. 
Rating:
5.0

Counter guys were great, facility is huge and roomy!

MICHAEL V. 
Rating:
5.0

Great service, and attention.

JAMES F. 
Rating:
3.0

Be more informative for your customer to update on delays.

Clyde F. 
Rating:
4.0

Customer did not leave a comment.

Miriam W. 
Rating:
5.0

Customer service was very professional and efficient.

VERONICA K. 
Rating:
1.0

I have video of me returning the truck on Monday at 9:25 yet my truck wasn't checked in until several days later and I'm being over charged

SHARRON B. 
Rating:
2.0

I never received be refund and it's been 13 day's now.

RICHELLE M. 
Rating:
5.0

Customer did not leave a comment.

Edward R. 
Rating:
3.0

Lady was on the phone and had nothing to say except your all set after I stood there to return equipment. To me that is horrible customer service. I was also charged for the safety insurance after I declined and was told she would have someone refund me. I opted into 40 miles and used 10. Nothing showed difference. I believe to make their life easier they check in and just keep as is.

Jessica H. 
Rating:
5.0

Customer did not leave a comment.

Denise G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Darren K. 
Rating:
1.0

Oh my storage unit was canceled for no reason. There is no way to contact the front desk to rectify my situation. And nobody called to check and see why I would be canceling two weeks after moving in. I have no idea what is going on with my things and if they are still Secure.

Jasmine M.  |  Overall Experience 
Rating:
5.0

Very courteous and accommodating. Very pleased with everything! I look forward to another transaction soon.

SANDRA J.  |  First Impressions 
Rating:
1.0

We paid for and rented a unit for movers to put our items into. Whem movers arrived with truck full of our stuff, the unit we were assigned was full with someone else's stuff. It then took nearly 1.5 hours for the employee to find another unit for my stuff , which cost me more money for the movers. I have yet to speak to general manager despite emails and complaint with customer service representative. The staff was rude and very unprofessional.

Anthony T.  |  First Impressions 
Rating:
3.0

I only used my storage for 7 days the second month I had it and still had to pay the whole price I think you should refund half of the price if it’s not used more than at least 20 days

Melanie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERRIVA M. 
Rating:
4.0

Customer did not leave a comment.

BRETT S. 
Rating:
5.0

Customer did not leave a comment.

Cletus S. 
Rating:
5.0

Hilary was amazing as always! She is always so polite and very helpful! She a customer service expert! Teniga(please forgive for me If I spelled your name wrong) was also amazing when I dropped the car off. Patiently explained everything such as how much my card would be charged and where the receipt would go. Thank you both so much for making this a great experience with Uhaul!!

DONDRELL H. 
Rating:
3.0

Customer did not leave a comment.

DEBRA S.  |  Overall Experience 
Rating:
5.0

Absolutely no complaints!

Rodney D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BLAINE L. 
Rating:
5.0

Great experience. They were always very helpful.

LEKETHA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SIRVON W. 
Rating:
4.0

Customer did not leave a comment.

FAYE J. 
Rating:
3.0

In most respects it was positive wit one major exception. I was told at pickup that the van had a full tank of gas (the gauge was at full )and I should return it with a full tank. During my rental I drove 35 miles but stopped to get gas and return with a full tank. I put in 5 gallons and it was still not full! this cost me $15.16. I think it is obvious that the tank was not full at pickup, yet when I asked for an adjustment to my charge it was denied. I feel this was very unfair and deceptive

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

anthony t L. 
Rating:
3.0

Customer did not leave a comment.

LaTonya P. 
Rating:
5.0

Customer did not leave a comment.

Christian S. 
Rating:
5.0

Customer did not leave a comment.

STACEY W. 
Rating:
1.0

When a u haul breakdown it's almost impossible to get into contact with anyone from u haul company and when you do they want you to wait hours for help

RUSSELL P. 
Rating:
5.0

Customer did not leave a comment.

REGINALD A. 
Rating:
5.0

Customer did not leave a comment.

CHRISHANE D. 
Rating:
1.0

I didn't get $50 fee for late truck

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

OLIVIA A. 
Rating:
2.0

Overall it would have been perfect I got there before the end of the storage hours the door did not open it unlocked but it did not open all the way me and the movers had to push the door open with our own body strength one person had to keep it held open for us to bring our stuff in to the storage area very inconvenient the automatic door did not open it was a very heavy door way over 200 pounds or more to have to push the door open by yourself and hold it open to move and bedroom furniture boxes large pieces was a very very horrible inconvenience

Samantha R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bryan W.  |  First Impressions 
Rating:
5.0

Nice clean place. Great staff. Very happy to have found it.

Dana H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anetra H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gregory H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lara L.  |  First Impressions 
Rating:
4.0

My first experience utilizing this storage facility was great! The main woman manning the facility (I can't remember her name but she was a woman of color with i believe light blue or purple dye at the end of her hair & the tattoos) was very sweet and helpful and was very efficient in her service skills. She was very patient and helpful when I asked to switch to a larger storage unit by showing me an example of how large the unit is before paying for it. She marked exactly on the paper map of where I needed to go to access my purchased storage unit. After a long day of packing and hauling everything into my truck and driving 30 minutes out of my original location, she helped give me peace of mind.

ALISSA J.  |  Online Move In 
Rating:
4.0

I had a little problem and I locked my keys in the storage and I was outside and couldn't get in there should be something where you could call someone or something to be able to get in to get some help that's the only problem I had everything was just excellent I really appreciate it everything but staff was kind and just helpful thank you very much

LAURA S.  |  First Impressions 
Rating:
5.0

My first experience using U-Haul storage , I'm hoping for a excellent experience using your service and getting inside more than twice a day when needed. Management was very nice and polite.

beverly s.  |  First Impressions 
Rating:
5.0

The store was exceptionally clean and the staff was helpful and friendly. All my questions were answered and I thought the pricing was very reasonable. I worked for public storage briefly and the service and pricing pales in comparason.

Eric J.  |  First Impressions 
Rating:
5.0

I'm very satisfied

Eddie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David H.  |  First Impressions 
Rating:
5.0

Great staff, I didn't know there was a pull in area for inside storage but there is and it's great. They also have carts for unloading and bathrooms to use. Very happy that I chose this place.

Sarah S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dwayne J.  |  First Impressions 
Rating:
5.0

Only problem was system was down and couldn’t check in but got 1/2 way home and she called and let us in without all the paperwork since we had a reservation.

Marcia K.  |  First Impressions 
Rating:
5.0

Very helpful and friendly. Great experience.

William K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gladys S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chaundra T.  |  First Impressions 
Rating:
3.0

The gentlemen Greg and Corey that moved my items from the Broadway Rd. storage to the Rockside Rd. store were very good.

Valerie E.  |  First Impressions 
Rating:
5.0

My move on 1-23-21 went very well. The brothers Calvin & Danny were very professional . I couldn't have been more pleased. I would have them move me anywhere. Calvin even did wear a mask...I felt safe. I thank you for their services!

NANCY S.  |  First Impressions 
Rating:
5.0

Everything went smooth and everyone involved had a professional attitude

CLARENCE M.  |  First Impressions 
Rating:
5.0

Great customer service

SHAMECKA N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Wei Hao W.  |  First Impressions 
Rating:
5.0

Very well organized and clerk communicated all information with ease.

Ruth P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly M.  |  First Impressions 
Rating:
2.0

To begin with the move in experience at the Rockside (Bedford, Oh.) facility have not been great. When we were first assigned a unit and went to move, it was discovered that the unit belonged to someone else. Then we were assigned another unit. After moving into that unit and being there for a few days, once again it was discovered that the unit was attached to someone else. So, again we had to be assigned another unit and told that we had to be out of that unit in 24hrs. Thank goodness we hadn't moved everything in at that time. In addition to that, the first person that signed us up supposedly attached an alternate name to our account and we haven't a clue who this person is. Seemingly, they just found someone who's last name is the same as ours and attached them to our account. At the time of purchasing the unit we were never asked for an alternate name. This name was discovered when purchasing our current unit. We were also told that the name cannot be removed from our account until we renew our contract. I think this is ridiculous!!! Perhaps I do not understand the process. It seems that it should just be a matter of deleting the name and making the correction. This was no fault of ours!! So needless to say, the first impressions have not been favorable. The professionalism is really not great. Seriously, thinking about finding another storage company, especially, if this type of service continue. This is our third move in less than a month. We will see what happens next! Hope that we can stay put. We have also been customers for several years at the Broadway facility in Bedford, Ohio and have never experienced this type of service. Really not happy!!! Currently, unless things change, I will not recommend this facility. Thank you for taking the time to read this info. I would appreciate a response.

Jimmie B.  |  First Impressions 
Rating:
5.0

Great facility and workers

Terrell T.  |  First Impressions 
Rating:
5.0

All Is Well . I Returned The Cargo Van Early , Got A Bit Tired .

Pearlie S.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top