Customer Reviews for U-Haul Moving & Storage at the Bedford Automile

1,406 comentarios

19000 Rockside Rd   Bedford, OH 44146

(440) 374-8808

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(440) 374-8808

19000 Rockside Rd
Bedford, OH 44146

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

FRED A. 
Clasificación:
4.0

Great staff !

Charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda M. 
Clasificación:
1.0

I'm not sure why I was charged 162 dollars for 7 hrs from 39.95! I also didn't receive the dolly I paid for. I'm highly upset

Domonique G. 
Clasificación:
3.0

A bell to let employees know that a customer has entered the building when they are working in the back.

Renee G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashena H. 
Clasificación:
4.0

The agents were very helpful.

michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shantel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita A. 
Clasificación:
5.0

People and service was excellent. everything worked out great.. pick up and drop off went very well and timely. People were very friendly and courteous. Not a complaint but an observation, the windshield wipers need to be replaced. I only drove in light rain so no problem

John K. 
Clasificación:
5.0

Great Staff

Ronald D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS T. 
Clasificación:
5.0

maybe they can add one cargo van where nobody smoked inside for the people with asthma

diane B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christine G. 
Clasificación:
1.0

The employee refused to help check me in and made me do it online. It was a terrible experience. I will try to never use u-haul again after these two experiences.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DeAndre J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTOINETTE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antoinette R. 
Clasificación:
3.0

Lower the prices to many added blind costs.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard E. 
Clasificación:
3.0

This a great place the service was excellent on the first day. When I went to bring the truck back the bald head dude wasn't very polite at first or atleast I didn't think so. When I walked in to drop off first I heard was the police are on there way and that some criminal activity was going on type conversation. It was resolved in secs because I was actually coming in at the end of whatever was going on but the good thing is whatever happened they figured it out real quick. My turn. Clerk: (HI how.can I help you ) me: (I'm dropping off ) clerk: (where's the truck ?I don't see it) funny big ass window you can't miss! Me:oh it's right there next to the police car) clerk: (oohhh you didn't see all those signs that say drop off here? Me: ugh no I didn't. Anyway after that we just did business he was cool but he came off like a dick because I didn't see the signs ok it's like I just moved for 2 nights I'm tired and driving a big ass truck looking to see where to park while I was wondering if I should go park by the whole.shit load over there ? I don't know so I see space by front door and park omg like really. I mean there is no reason for someone to talk to customrs like that ever. I'm not his wife. And my kids do t even talk to me like I'm a fucking retard or something. I would still go back because it's not uhauls fault they can't control who they hire....

Michelle G. 
Clasificación:
5.0

There was some dirt/garbage left in the corner of the trailer. Trailer could have been cleaner.

Matthew T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette E. 
Clasificación:
1.0

El cliente no dejó un comentario.

SONYA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas J. 
Clasificación:
5.0

El cliente no dejó un comentario.

cindy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald W. 
Clasificación:
5.0

ND

Johnetta B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff R. 
Clasificación:
1.0

The dolly I requested and was charged for wan not in the truck. Besides that the initial experience was ok. The returning of the vehicle was a horrible experience. I used the 24/7 pickup so I dropped it off during after hours. The website would consistently freeze while trying to process my return request. After failing to load and making me start over 4 times I called to get some help and was told I'd have an average wait time of 5 min. I was on hold for 30 min and eventually just hung up. After finally getting the app to process and load after the 5th time I was finally done and just needed to drop off the keys in the drop box. The box was on the opposite side of the building with no sign over it and looked nothing like it did in the picture. I was trying to return my vehicle for over an hour. That is the last thing someone wants to do after moving all day. Completely unprofessional and based on that experience I will never return or recommend to ANYONE. I intend to contact the corporate office.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melody M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia B. 
Clasificación:
5.0

Well I don't really see anything wrong far as you all service on helping the customer satisfaction of your services of reservation of uses of you all equipment .

LEON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITLEIGH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rex H. 
Clasificación:
3.0

It took over 20 mins in line to check in with one person at the counter but otherwise good.

Sarah G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stasia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelvin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lamont Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW H. 
Clasificación:
5.0

N/a

Charles W. 
Clasificación:
5.0

The gentleman at the rockside rd location was extremely helpful and kind. Made the start of my move pleasant.

Eubiunda D. 
Clasificación:
5.0

It was easy and convenient and fast checked in with ID and matched order number and finished.

Eugene F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Olivia H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Glenda H. 
Clasificación:
5.0

very professional

Sharon J.  |  First Impressions 
Clasificación:
5.0

Inside trailer there was a used soda bottle with soda still inside, interior needs to be thoroughly checked and cleaned prior to next customer.

Charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg C. 
Clasificación:
5.0

Very friendly and helpful

Marsena S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
5.0

Extraordinario servicio al cliente

michael s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vallery M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard K. 
Clasificación:
5.0

Very nice Mgr. I didn't have to interact with the staff other than to pay my bills (4 storage's). Overall they were nice..

beverly s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Andre M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Andre M. 
Clasificación:
5.0

El cliente no dejó un comentario.

denise j.  |  Overall Experience 
Clasificación:
5.0

Great staff all around - very professional and efficient

Charles W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bethany J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan M. 
Clasificación:
4.0

The truck was a rough ride, the lock was very hard to turn, and the cargo door was difficult to close all the way.

DACHELLE B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Eugene B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gabrielle R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donna H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan H. 
Clasificación:
5.0

Everything was excellent. I have no comments for improvement!

Richard K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
5.0

Always a great experience

Charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alanda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janette R. 
Clasificación:
1.0

El cliente no dejó un comentario.

robert t.  |  Overall Experience 
Clasificación:
5.0

Let a customer who would be returning for after hours know to snap pictures and share location while during the return. I returned my equipment only to get a text after more than 30 minutes of the return. Thank God I wasn't charged the penalty fee. Otherwise, great experience.

Casandra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chrissy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tonette B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tonette B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald A. 
Clasificación:
5.0

Excellent staff and professionally run

Charles W. 
Clasificación:
1.0

Got pulled over was told truck was stolen no gas in truck when got it people rude like a refund or discount or something truck dirty wasnt ready for me on time

Cordae M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommaso M. 
Clasificación:
5.0

El cliente no dejó un comentario.

tyrovia c.  |  Overall Experience 
Clasificación:
1.0

We went in after dropping off our truck to ask about additional fees, and the overweight woman at the counter LAUGHED in our face because we got charged extra.

Jason S. 
Clasificación:
5.0

Yes and no for excellent regarding cleanliness Once the restroom was very nasty. A couple of times, the area smelled of a dead animal or rotten food. Both of these negatives seem to have improved. I know the smell has; not sure of the restroom because I've not used the restroom since the bad experience with it

corlett e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin G. 
Clasificación:
3.0

The vehicle I got was absolutely filthy inside and out.

MARVIS H. 
Clasificación:
3.0

Need Bigger Storage Units

Betty B.  |  First Impressions 
Clasificación:
3.0

Bigger Storage Units

Betty B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candace D. 
Clasificación:
5.0

I asked for a appliance dolly and it wasn't in there and the gas was not where the contract stated it was but they were told about it and said ok bring it back on what it currently is that's the only problem I had was the dolly

SHERRI W. 
Clasificación:
5.0

Third time I have rented from this location. They are professional and fast.

Tom W. 
Clasificación:
5.0

Great service that I had no complaints

CHARLES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janelle R.  |  Overall Experience 
Clasificación:
5.0

should have more dollys gor transpoting things

DUSAN V.  |  First Impressions 
Clasificación:
5.0

This location has plenty of customer parking and provides very good customer service.

Anne W. 
Clasificación:
5.0

El cliente no dejó un comentario.

denise j.  |  First Impressions 
Clasificación:
5.0

The Staff at the Rockside Office is very nice and helping. ¡Gracias!

DASHIAOA Y.  |  First Impressions 
Clasificación:
1.0

Store manager never answers store phone. Nor does staff help customers.

TAYLOR ERIKA MAR C. 
Clasificación:
4.0

over charged for item but I learned a valuable lesson.

TERRENCE T. 
Clasificación:
5.0

Loved, the staff and factory. However. I do have a complaint about bathroom access. It seemed to be hit or miss if they would or would not be available to customers. They are very well maintained but need to consistently available.

Selina K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NASTASHIA T. 
Clasificación:
3.0

I was charged for 2 gallons of gas because it wasn't on full when I returned it. I returned it with more gas then I received the vehicle with. I have pictures to prove it. I tried to call but your answering service has been no less than a 15 minute wait every time I call. Seems intentional. Scam like all other rental companies

MARC T. 
Clasificación:
4.0

Truck was encased in ice and snow when we arrived. Took 1 hr to get rear door open due to ice.

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTOINE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily V.  |  Overall Experience 
Clasificación:
3.0

Vehicle was leaking coolant, steering was loose lights very dim, heat hardly worked, very hard to keep the vehicle on the road returned it after using it half the trip and used my pick up truck for the next 15 loads due to safety

RICHARD G. 
Clasificación:
3.0

The staff should educate the customer on how to properly access the storage area (via the dive in garage etc..). The overall experience could have been better.

Mark Y.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

RONNIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENAY T. 
Clasificación:
5.0

First time using a storage unit and the whole process was a breeze! I was a little confused with the two number pads to enter the access code into at first, but it didn't take me long to get the hang of it. The website has been super easy to navigate as well

Grace G.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARLES W. 
Clasificación:
5.0

Give Randy a pay raise you do not want to lose him. He's good at what he does

KENNETH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Naina T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kimberly r.  |  First Impressions 
Clasificación:
2.0

Lack of communication from the facility. Did not receive reminders from the facility only to find out that the manager auctioned my belongings. Would never recommend this place to anyone else.

Jeff C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOhNNY W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH T.  |  First Impressions 
Clasificación:
5.0

Very pleasant staff.

MARGO W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tamara B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

DAOOD T.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful. No smiling faces but so helpful I couldn't give a bad review.

lashelle l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brytni G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Andre M.  |  Overall Experience 
Clasificación:
5.0

Staff was very polite and helpful. More than enough dollies and convenient access. I really loved the drive in access, considering it protects you from rain or snow when you want to go into your store. It definitely makes loading and uploading a truck. Merchandise to rentorbuy, free lock with storage sale and most of all they have U-Haul to rent. Yes, I highly recommend this storage.

veronica n.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

kathleen s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcus H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE K.  |  First Impressions 
Clasificación:
5.0

Very clean

JOhNNY W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LATIFA D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark N.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Brenda D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Valarie J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelsey R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl C.  |  Online Move In 
Clasificación:
5.0

Answered all my questions thoroughly and with patience. Will recommend every time.

tyrone b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mildred r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tammy C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mary c.  |  Overall Experience 
Clasificación:
5.0

I was able to book everything online which is a HUGE plus. I did speak with the clerk at move in because my lock was missing and it was a pleasant experience.

Kirstie R.  |  Online Move In 
Clasificación:
5.0

Professional staff, very clean thruout, easy to access at all hours, and very safe, too!

SANDRA J.  |  Overall Experience 
Clasificación:
5.0

Very clean and safe. We love the overhead doors.

David D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Alenna W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise G.  |  Overall Experience 
Clasificación:
1.0

Oh my storage unit was canceled for no reason. There is no way to contact the front desk to rectify my situation. And nobody called to check and see why I would be canceling two weeks after moving in. I have no idea what is going on with my things and if they are still Secure.

Jasmine M.  |  Overall Experience 
Clasificación:
5.0

Very courteous and accommodating. Very pleased with everything! I look forward to another transaction soon.

SANDRA J.  |  First Impressions 
Clasificación:
1.0

We paid for and rented a unit for movers to put our items into. Whem movers arrived with truck full of our stuff, the unit we were assigned was full with someone else's stuff. It then took nearly 1.5 hours for the employee to find another unit for my stuff , which cost me more money for the movers. I have yet to speak to general manager despite emails and complaint with customer service representative. The staff was rude and very unprofessional.

Anthony T.  |  First Impressions 
Clasificación:
3.0

I only used my storage for 7 days the second month I had it and still had to pay the whole price I think you should refund half of the price if it’s not used more than at least 20 days

Melanie W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

DEBRA S.  |  Overall Experience 
Clasificación:
5.0

Absolutely no complaints!

Rodney D.  |  Overall Experience 
Clasificación:
5.0

Great experience. They were always very helpful.

LEKETHA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Annie G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jewell R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

robert d.  |  Overall Experience 
Clasificación:
2.0

Overall it would have been perfect I got there before the end of the storage hours the door did not open it unlocked but it did not open all the way me and the movers had to push the door open with our own body strength one person had to keep it held open for us to bring our stuff in to the storage area very inconvenient the automatic door did not open it was a very heavy door way over 200 pounds or more to have to push the door open by yourself and hold it open to move and bedroom furniture boxes large pieces was a very very horrible inconvenience

Samantha R.  |  Online Move In 
Clasificación:
4.0

My only concern was that when I moved out of my storage unit, someone else had put boxes in the unit. The manager called me because he thought those boxes had belonged to me. I think before moving out a manager should confirm on a statement that the unit is empty along with final, updated payment information.

Monique L.  |  Overall Experience 
Clasificación:
4.0

After getting back to the storage location, the storage unit was to small and the storage facility did not Have a larger unit, so we ended up at the North Randall location who have the 10×15 storage unit that we needed, but the truck rental was good from the Bedford location and the uhaul lady was very nice, she refunded my money for the storage unit & discounted my rental for the truck & my inconvenience.

TERRANCE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Beverly J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kiara H.  |  Overall Experience 
Clasificación:
5.0

Nice clean place. Great staff. Very happy to have found it.

Dana H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Corrie W.  |  Overall Experience 
Clasificación:
5.0

good people, very helpful made moving a bit easier

JOHN A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine P.  |  Overall Experience 
Clasificación:
5.0

Best storage unit ever I highly recommend and staff was awesome and very helpful.

Gwendolyn L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Aretha J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Diane B.  |  Overall Experience 
Clasificación:
4.0

Too expensive

charles m.  |  Overall Experience 
Clasificación:
3.0

My locker was locked because of"non payment" BUT my payments are taken directly from my credit card which was up to date! There is a problem at some level.

Marc C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda S.  |  Overall Experience 
Clasificación:
5.0

Very courteous and attentive staff very helpfull and very clean and professional facility. The security is very impressive.

Antoine G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAMIAN MAURICE R.  |  First Impressions 
Clasificación:
4.0

Everything was fine with my storage unit. I would have like to have have trash or dumpster at the facility.

SADIE W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anetra H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARILYN H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lara L.  |  First Impressions 
Clasificación:
5.0

The front desk girl with the long hair I didn’t catch her name at Bedford location was soo nice an helpful….

AMANDA B.  |  Overall Experience 
Clasificación:
4.0

My first experience utilizing this storage facility was great! The main woman manning the facility (I can't remember her name but she was a woman of color with i believe light blue or purple dye at the end of her hair & the tattoos) was very sweet and helpful and was very efficient in her service skills. She was very patient and helpful when I asked to switch to a larger storage unit by showing me an example of how large the unit is before paying for it. She marked exactly on the paper map of where I needed to go to access my purchased storage unit. After a long day of packing and hauling everything into my truck and driving 30 minutes out of my original location, she helped give me peace of mind.

ALISSA J.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

carol v.  |  Overall Experience 
Clasificación:
5.0

Very well satisfied with all the professionalism throughout this experience

dennis k.  |  Overall Experience 
Clasificación:
4.0

I had a little problem and I locked my keys in the storage and I was outside and couldn't get in there should be something where you could call someone or something to be able to get in to get some help that's the only problem I had everything was just excellent I really appreciate it everything but staff was kind and just helpful thank you very much

LAURA S.  |  First Impressions 
Clasificación:
5.0

My first experience using U-Haul storage , I'm hoping for a excellent experience using your service and getting inside more than twice a day when needed. Management was very nice and polite.

beverly s.  |  First Impressions 
Clasificación:
4.0

John the manager is very helpful and accommodating.

SHAWNEE G.  |  Overall Experience 
Clasificación:
5.0

The store was exceptionally clean and the staff was helpful and friendly. All my questions were answered and I thought the pricing was very reasonable. I worked for public storage briefly and the service and pricing pales in comparason.

Eric J.  |  First Impressions 
Clasificación:
5.0

I'm very satisfied

Eddie W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Corrie W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Monique L.  |  First Impressions 
Clasificación:
5.0

Great staff, I didn't know there was a pull in area for inside storage but there is and it's great. They also have carts for unloading and bathrooms to use. Very happy that I chose this place.

Sarah S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda S.  |  First Impressions 
Clasificación:
4.0

Would be nice if Sunday hours were available before 9 am.

Lela B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KATRINA J.  |  Overall Experience 
Clasificación:
5.0

Only problem was system was down and couldn’t check in but got 1/2 way home and she called and let us in without all the paperwork since we had a reservation.

Marcia K.  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly. Great experience.

William K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Gladys S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chaundra T.  |  First Impressions 
Clasificación:
3.0

The gentlemen Greg and Corey that moved my items from the Broadway Rd. storage to the Rockside Rd. store were very good.

Valerie E.  |  First Impressions 
Clasificación:
5.0

My move on 1-23-21 went very well. The brothers Calvin & Danny were very professional . I couldn't have been more pleased. I would have them move me anywhere. Calvin even did wear a mask...I felt safe. I thank you for their services!

NANCY S.  |  First Impressions 
Clasificación:
4.0

Always had a good experience at uhaul. John is a very understanding and accommodating person. My locker is now 1213 (Rockside) as opposed to 070 (Broadway). I have had my storage since 2015.

SHAWNEE G.  |  First Impressions 
Clasificación:
5.0

Everything went smooth and everyone involved had a professional attitude

CLARENCE M.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

SHAMECKA N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ja Wuan C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaitlyn U.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy A.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Wei Hao W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

john k.  |  Overall Experience 
Clasificación:
5.0

Very well organized and clerk communicated all information with ease.

Ruth P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ruth d.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service.

Harold S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA L.  |  First Impressions 
Clasificación:
1.0

The staff could have told me when they gave me my storage unit and they had a rodent problem and that when I went into the unit that I would see a big Rodent Baiter in my unit. Instead of the gentleman waiting on me telling me this he did not say anything and it threw me off.

CATRINA S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jewell R.  |  First Impressions 
Clasificación:
5.0

I would like to say thank you for working with me. Due to my job I was out of the country and missed monthly fees. Krissy worked with me to settle my past due amount and was very patient in allowing me to get my stuff out of storage. Thank you Mr.G

GLENN G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

don c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly M.  |  First Impressions 
Clasificación:
2.0

To begin with the move in experience at the Rockside (Bedford, Oh.) facility have not been great. When we were first assigned a unit and went to move, it was discovered that the unit belonged to someone else. Then we were assigned another unit. After moving into that unit and being there for a few days, once again it was discovered that the unit was attached to someone else. So, again we had to be assigned another unit and told that we had to be out of that unit in 24hrs. Thank goodness we hadn't moved everything in at that time. In addition to that, the first person that signed us up supposedly attached an alternate name to our account and we haven't a clue who this person is. Seemingly, they just found someone who's last name is the same as ours and attached them to our account. At the time of purchasing the unit we were never asked for an alternate name. This name was discovered when purchasing our current unit. We were also told that the name cannot be removed from our account until we renew our contract. I think this is ridiculous!!! Perhaps I do not understand the process. It seems that it should just be a matter of deleting the name and making the correction. This was no fault of ours!! So needless to say, the first impressions have not been favorable. The professionalism is really not great. Seriously, thinking about finding another storage company, especially, if this type of service continue. This is our third move in less than a month. We will see what happens next! Hope that we can stay put. We have also been customers for several years at the Broadway facility in Bedford, Ohio and have never experienced this type of service. Really not happy!!! Currently, unless things change, I will not recommend this facility. Thank you for taking the time to read this info. I would appreciate a response.

Jimmie B.  |  First Impressions 
Clasificación:
5.0

So clean! Right up my alley!

Indra O.  |  First Impressions 
Clasificación:
5.0

Great experience with storage experience at UHaul. Facility was very clean and staff very friendly and helpful.

JIMMIE B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jey D.  |  First Impressions 
Clasificación:
5.0

Truthful overly helpful they just don't kick you out on hard times they help you as much as they can but it's still a business after all the assistant manager was awesome so was John the most pleasant uhaul place so far very professional

Tiffany J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JIMMIE B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sidney d.  |  Overall Experience 
Clasificación:
3.0

Could use longer hours to access my storage unit as it was closed to us at 7:00 pm EST. Most storage places stay available until 10: 00 pm EST. The billing needs to go out at least 5 days in advance, always got billed the day of being due.

david m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

vivian c.  |  Overall Experience 
Clasificación:
4.0

N/a

Michelle C.  |  Overall Experience 
Clasificación:
5.0

The manager Mike was very professional patient and very informative.

michael s.  |  Overall Experience 
Clasificación:
5.0

Fast friendly service. Move in was a breeze with the carts provided. New facility is clean and the drive-in moving bays are great during poor weather!

john l.  |  First Impressions 
Clasificación:
5.0

The guy at the desk was extremely helpful and courteous. Went above and beyond and also suggested items I may need to help my move, which I actually needed. I was more than satisfied and I recommend.

Latreece B.  |  First Impressions 
Clasificación:
5.0

Clean and very good customer service.

Eugene M.  |  Overall Experience 
Clasificación:
5.0

My experience was easy and pleasant.

Desiree A.  |  Overall Experience 
Clasificación:
3.0

I never moved in

Wendy W.  |  Overall Experience 
Clasificación:
5.0

I was impressed with the welcoming service that I recieved by Mike. I obsevered his pleasant demeanor and tone of voice which never changed even when he was dealing with a disgruntled customer.

ROBIN T.  |  First Impressions 
Clasificación:
4.0

Good place to store.

lauren m.  |  Overall Experience 
Clasificación:
5.0

great service

gregory s.  |  First Impressions 
Clasificación:
5.0

Friendly and honest

Kiara M.  |  First Impressions 
Clasificación:
5.0

Great facility and workers

Terrell T.  |  First Impressions 
Clasificación:
5.0

All Is Well . I Returned The Cargo Van Early , Got A Bit Tired .

Pearlie S.  |  First Impressions 
Clasificación:
3.0

Why does my contract say the 1 month free ends 9/29/19-when I moved in 8/31/19. I have tried to call and ask-and am on hold for 20-25 minutes. Please call me at 216-469-1427 and clarify. Gracias

jeffrey c.  |  First Impressions 
Clasificación:
5.0

Very helpful and patient. Explained things well.

Mary S.  |  First Impressions 
Clasificación:
5.0

A1 service

Terrell T.  |  Overall Experience 
Clasificación:
3.0

I did not receive my pro rated refund for the month of July and I am still waiting to be refunded that balance.

Lela B.  |  Overall Experience 
Clasificación:
1.0

Overall was poor but John the manager at Bedford made it all better

john l.  |  First Impressions 
Clasificación:
1.0

Rental cost more than what it should have AND I left WAY MORE gas in the tank than I should have; I should have been credited for the overage.

Lela B.  |  First Impressions 
Clasificación:
5.0

Manager was very accommodating, staff very polite and helpful. Nice facility will use again when moving

james m.  |  Overall Experience 
Clasificación:
5.0

The staff and service was awesome

Anita A.  |  First Impressions 
Clasificación:
5.0

Good customer service, polite

james m.  |  First Impressions 
Clasificación:
5.0

This location was very busy all weekend and the gentlemen were very polite and friendly. They seem to provide undivided attention to all of the clients. Excellent customer service

margo w.  |  First Impressions 
Clasificación:
5.0

Everything went perfect. Saved time and money.

VALERIE H.  |  Overall Experience 
Clasificación:
3.0

Gracias

charnell c.  |  Overall Experience 
Clasificación:
5.0

A1 Service. Very pleased.

VALERIE H.  |  First Impressions 
Clasificación:
3.0

I received an email shortly after making my reservation that my storage would be at 19000 Rockside Rd. There was no mention of having to go to the Broadway location to do anything.

TORREY S. | Reservación
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