Customer Reviews for U-Haul Moving & Storage at Sunrise Avenue

1,705 comentarios

333 Sunrise Av   Roseville, CA 95661
(Turn onto Oak Ridge Dr)

(916) 797-1026

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(916) 797-1026

333 Sunrise Av
Roseville, CA 95661
(Turn onto Oak Ridge Dr)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JEFF M. 
Clasificación:
4.0

It was hard to find the truck

reema K. 
Clasificación:
2.0

El cliente no dejó un comentario.

SHANNON M. 
Clasificación:
4.0

Need more counter service.

Kablia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD M. 
Clasificación:
5.0

We had a great experience with the staff, just needed the space temporarily during a move. Thanks.

Jim K.  |  Overall Experience 
Clasificación:
5.0

Superb customer service, and good rates, these reps are really smart and helpful, won't go anywhere else!

DARYL W. 
Clasificación:
5.0

Excellent service from everyone Thanks so much guys

MICHAEL E. 
Clasificación:
5.0

Bradley was very attentive and respectful. Great representative of your company.

DARRELL J. 
Clasificación:
5.0

All is well.

PATRICIA HELEN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Calvin A. 
Clasificación:
5.0

Using the on-line check-in and check-out app was a new twist! Perhaps ask customers if they received the check-in link while they are still in the store, so the texted link does not get overlooked. (We were so focused on completing the actual move that we overlooked the text and messed up the photo check-in process.)

DOLORES W. 
Clasificación:
5.0

Easy drop off… glad this part of my rental was smooth!

FELIX B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER H. 
Clasificación:
1.0

No I had a terrible experience no directions to how it was supposed to be done go to the one U-Haul to get your card and set up. It was a miserable experience and I am so sorry I did this

CHRISTINE W. 
Clasificación:
5.0

Cleaner inside with gas in the tank

JULIE M. 
Clasificación:
5.0

I rented a trailer one way. I had problems with my truck and was having a hard time returning the trailer. I called and talked to James. He was very helpful tried to find a better location for me to return to but with my truck problems that did not help. He ended up coming to pick up the trailer from me and returned it for me. He was very helpful and made my already stressful day a little better. When he showed up to get the trailer I tag sled him and he said no problem. I have always had good service from uhaul but this has to be the best.

Andrew A. 
Clasificación:
4.0

Not enough people working to handle people in a timely manner. I waited 20 minutes. There was one counter person.

WILLIAM R. 
Clasificación:
5.0

No improvements needed, smooth experience!

Deborah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helder S. 
Clasificación:
5.0

Very nice service on return . Helpful.

JIMMY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD C. 
Clasificación:
5.0

Keep up the good work!!

JOHN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian R. 
Clasificación:
5.0

No improvement needed.

Frances P. 
Clasificación:
5.0

Excellent service. Veryquick

Peter T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
5.0

The vehicle had stolen items and they did not offer to substitute equipment. In addition when I checked out they said the tank was fill-it was not meaining I gave them about $30 in free fuel, and then they charged me about twice the number of miles I actually drove.

CHRISTIAN S. 
Clasificación:
3.0

It was difficult to get through on the phone to ask a quick question. The question I had was not on the website FAQs. The website was a bit hard to navigate also.

KURT K. 
Clasificación:
5.0

My truck wasn't cleaned both inside the cab or inside the van itself. That was the only thing. The rest of my experience was excellent. Gracias.

VYACHESLAV N. 
Clasificación:
5.0

The manager at your Sunrise/Roseville location went out of his way to find a cabinet latch, that fell down the elevator shaft, for me. Made me very happy. One tip. Signs on top of the Roseville-Gateway monument signs on the two cross streets and the entry driveway at this location. Great rehab of an existing building in a popular geographic location of a city.

Kristan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

cassandra g.  |  Overall Experience 
Clasificación:
5.0

Great experience with pickup and drop off

GEORGE W. 
Clasificación:
5.0

Go U-Haul

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARREN B.  |  First Impressions 
Clasificación:
2.0

10 minutes prior to picking up truck at Wills Rd U-Haul, we get a call that our reserved truck not available and we had to go to different location--Sunrise U-Haul. All online check-in tasks previously done had to now be done in person. Went out to to start truck on the lot and SUPER LOUD! Catalytic converter had been stolen previously. Went back inside and was told that's all they had in that size. OK to drive and if we get a ticket for excessive noise, U-Haul would reimburse. What?! Wasn't doing that. They gave me a larger truck for same price.

Patrick R. 
Clasificación:
4.0

Counter girl was nice BUT Was charged for fuel even though tank was just under 3/4 as highlighted on receipt from pick up location.. The guy who checked truck said computeR showed 3/4. full. That cost me over $9. RIDICULOUS

Cynthia N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cutrice Faye C. 
Clasificación:
5.0

The ladies in the office were great.

Tiffany L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larissa M.  |  First Impressions 
Clasificación:
5.0

Everything was great - from start to finish! ¡Gracias!

Anne S. 
Clasificación:
5.0

Monday Morning lady was awesome. Great attitude and very knowledgeable. Gracias.

MARK M. 
Clasificación:
4.0

Didn't get name of the person who inspected the truck, but the process was smooth and he explained the pricing very clearly. No surprises, which was fantastic! No waiting to swpeak of. I highly recommend U-Haul based on this experience.

DONNA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA L. 
Clasificación:
5.0

Not a thing the service desk did a great job and whent above and beyond. Gracias

MICHAEL C. 
Clasificación:
1.0

The catalytic converter was stolen and was told to take it or leave it. It was a major inconvenience and my ears are still ringing. To not be given anything for Compensation is not taking care of the customer. To not absorb the quarter of a tank of gas is not asking for much considering. And calling to say ahead of time is not insulting nor did I say anything in a insulting manner. I have rented ur trucks forever for personal and business and can't believe that this is the way I'm taken care of. I will be making bad reviews and making sure I vocalize my experience and dissatisfaction. I will never use a U-Haul rental or anything related ever again. I'm extremely let down by this experience and rarely do reviews. But I'm so bothered by this And was left with no choice in the matter. It's truly unbelievable that in this day and chaos that we are all experiencing and it's my experience with U-Haul that I'm left with utter frustration and disappointment. This has been massive let down and very unfortunate. I'm sorry for my rant but hopefully this will help avoid and change policies for future U-Haul renters from having to go thru what I have

BRANDON Y. 
Clasificación:
3.0

Your policy of having employees take photos of IDs with their personal phones is ridiculous. Also to take a random persons phone number and call them is puzzling. My vehicle was not clean and I will not be renting from uhaul again.

JORDAN D. 
Clasificación:
5.0

Well I did a online order which ended up being a disaster there wasn't what I ordered there only half but the general manager I believe Jesse was outstanding in his quick responses and the way that he handled the situation and hand with my short schedule I recommend this location to anyone again the GM Jessie was absolutely positively outstanding I could not have gotten better service anywhere I think he was very professional and handle the situation quickly I do recommend U-Haul because of him I do think that the online ordering department needs to be looked at a lot more closely thank you Kyle Stone

KYLE S. 
Clasificación:
5.0

Great customer service!!

MARK S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mike O. 
Clasificación:
4.0

El cliente no dejó un comentario.

SAMANTHA H. 
Clasificación:
3.0

The only problem I had was trying to contact them by phone. I was on hold for over 30 minutes several times. Only to get disconnected twice. The third time after 40 mins.being on hold I hung up.

tracy m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenden J.  |  First Impressions 
Clasificación:
5.0

We would use you again!

Dave Kim W.  |  Overall Experience 
Clasificación:
5.0

He was excellent, very professional and extremely helpful….great job!!

Paul J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEROME A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Max T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL D. 
Clasificación:
5.0

I've used this location multiple times and every time the truck was ready and checking in and out was quick, especially with the online check in option. They do a great job there!

Trevor N. 
Clasificación:
5.0

Clean the windows.

PAUL S. 
Clasificación:
4.0

The interior of the van was clean but the outside was filthy. It was covered in tree sap and the back windows were almost opaque with filth. The shocks were shot. Whenever there was a bump in the road the van bounced as if on a trampoline. On the freeway the van felt as if it were sliding on ice. I had rented the van for 4 days but driving it was so stressful I brought it back in 2.

JEWEL C. 
Clasificación:
5.0

Our customer service woman that helped me was extra nice and helpful. I. 70 and she was wonderful explaining the rental process.

COLLEEN M. 
Clasificación:
5.0

To make moving easier is the gift your staff has given me. Thank you for the one on one care and assistance, making my transition a more gentler and easy one. Your staff excelled and exceeded my expectations in every way.

Rachelle B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH S. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN R. 
Clasificación:
5.0

I don't remember his name but the gentleman that helped me was awesome. The young man was extremely personable and willing to go out of his way, above and beyond to help me. One of the trucks was the unfortunate victim of the catalytic converter theft and he was open and honest about the situation. It was the only truck left of the size that I needed but it was his delivery, honesty, and personable skills that kept me there, rather than going to another location. I wish that young man the best in life and I hope you can track him down through my customer number to ensure he knows how well of a job he did.

DAVID T. 
Clasificación:
5.0

I've rented many trucks and trailers from other Uhauls in the past. Those experiences varied between average and poor. However, my experience at your Sunrise store was beyond superior. In particular, your employee Jarren Cheathon made the experience absolutely excellent. Jarren is efficient, friendly, and professional. He was quick to greet me for the trailer return and moved me quickly through the process to finish my storage rental. After a long day of loading, moving and unloading, I really appreciated Jarren's demeanor -- it made the end of a long day nice.

Chris B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MARILYN H. 
Clasificación:
5.0

Check out person was efficient and knowledgeable

JOHN R. 
Clasificación:
5.0

They unhitched the trailer for my wife and were helpful in getting the return processed.

GREGORY W. 
Clasificación:
4.0

Friendly efficient staff, James, the GM was courteous and helped with questions and suggestions. Great experience overall. ¡Gracias!

PATTIJANE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis B. 
Clasificación:
1.0

Worst and most stressful experience of my life working with uhaul Indianapolis. Submitted a small claims suit against their office for fraud and failure to uphold the contract.

Ashley F. 
Clasificación:
3.0

I attempted to pick up the Uhaul on Saturday. But was informed the ramp was broken & it was the only one available that I requested. I pushed the reservation for the next day & was able to complete my move. Your site stated that if the truck wasn't available I would be credited 50.00. Although the truck was there it was not in 100% working condition

Darin G. 
Clasificación:
5.0

Too hot climate was uncomfortable when inside my unit. Otherwise great

debra w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODERICK F.  |  First Impressions 
Clasificación:
5.0

The service we received was excellent. The place and vehicles are super clean. The guy did a super check putting on trailer. A gal checked us back in and physically lifted the trailer in place. I like the employees w/uniforms also. Can't say enough about the positive experience. Reasonable too. thanks

KATHERINE K. 
Clasificación:
3.0

Employee didn't seem to know what he was doing when it came to helping unhook my car from the auto transport trailer and then to top it off I got charged an unloading fee which I did get refunded upon reaching out to customer service but I never was informed of this or authorized it. Also I wanted to drop off my truck much closer to my home but was informed I had to drop off to a specific location and uhaul couldn't move it around within their own locations to get their equipment where they needed it, but instead had me drive 20 miles out of my way to return it.

Jamie J. 
Clasificación:
4.0

Sure a lot of rules, but I guess with todays litigious society its some what necessary.

Kristan B.  |  First Impressions 
Clasificación:
5.0

Awesome service very helpful gm

NICHOLAS Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Simon H. 
Clasificación:
4.0

Customer service is awesome especially for Jarren Cheathon. He has excellent customer service where he treats everyone with excellent service as well as he is courteous and polite and respectful .

ANTHONY A. 
Clasificación:
4.0

El cliente no dejó un comentario.

THONG V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN E. 
Clasificación:
5.0

Only critical thing I can say is location was under staffed and took too long to return the vehicle. Otherwise I am totally satisfied. Thanks.

CARSTEN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony D. 
Clasificación:
5.0

I love the added security on each unit!

jorie j.  |  First Impressions 
Clasificación:
3.0

Adequate staffing for people with reservations on equipment would be nice. We waited over 40 minutes to pick up a trailer that was reserved for pickup. One person running the entire show and there was a line up of customers who were picking up equipment and dropping equipment off.

William B. 
Clasificación:
5.0

Excellent and responsive customer service by staff

Michael W.  |  First Impressions 
Clasificación:
3.0

I did after hours drop off

THOMAS C. 
Clasificación:
5.0

nothing, the person who help me was great and knowledgeable, perfect attitude and made my move easy.

valerie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK R. 
Clasificación:
5.0

This UHaul facility was outstanding and the customer service I received from James and Juran was outstanding ad well. James was very thorough and helpful as I rented storage space at this location as well. I would highly recommend this location.

Terry W. 
Clasificación:
5.0

This was my first experience renting a trailer from U-haul. The staff was exceptionally pleasant upon making the return. Made the experience a 5 star *****.

TERRIL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret W. 
Clasificación:
5.0

the young man that helped me on this order was fantastic!

Carlos L. 
Clasificación:
5.0

El cliente no dejó un comentario.

nicole B. 
Clasificación:
5.0

Very pleasant employees with great knowledge and eagerness to help! Ill go to this location again even though it's out of my way!!!

BOGDAN P. 
Clasificación:
5.0

This location was too good James served myself n my husband he was excellent and very good customer service.However I made a reservation at 851 Roseville blvd and on the 20 th of august 2021 and the old guy in there was so rude and would never recommend that location to anyone.

MARAIA R. 
Clasificación:
5.0

Nothing! Everything was great

ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
4.0

The vehicle wasn't cleaned after the last rental. Otherwise, they were great.

LAURANCE S. 
Clasificación:
5.0

The manager was helpful and attentive with his employees.

Dean B. 
Clasificación:
5.0

El cliente no dejó un comentario.

larry M. 
Clasificación:
4.0

Put in a wash rake for the vehicles or have someone wash them. Tree sap at this location is Terrible.

WILLIE S. 
Clasificación:
5.0

Ariella is the bestest

Dillon G.  |  First Impressions 
Clasificación:
4.0

Seemed short staffed but you have a great hard working crew. Rented from you twice last week and both times, trucks were received dirty inside.

PAUL B. 
Clasificación:
1.0

I went to pick up my equipment at 10am and they said they didnt have it ready until 5pm. When I went at 5pm they gave me a trailer that had been there since the morning. Poor/lazy costumer service. When I asked how it worked they blamed it on the system. They are not aware of the inventory.

Jose F. 
Clasificación:
5.0

Honestly my experience was really great. Made a stressful day way less stressful. The team you have here is great!!

Sasha W. 
Clasificación:
5.0

Great, knowledgeable and friendly staff. Awesome.

Jeff S. 
Clasificación:
4.0

The staff were all very helpful, but the facility did seem a bit understaffed. We were initially over-charged for our unit, but Jarren was especially helpful to contact his manager and to get everything sorted out. He really went above and beyond in customer service, which seems to be a rarity these days.

Anne H.  |  First Impressions 
Clasificación:
1.0

The pick up they gave me had a low back tire pressure of 19 lbs. it also was covered with tree sap I could not see out the driver side window or the front window. I had to go inside again and sign for another truck. This took up to me an extra 30 minutes. It was difficult to enter in the “no contact” program. I did not like the delay in that I had to get into the truck and enter mileage And the gas level photo on line by myself. It was very time consuming. They gave me a second truck that was very hard to squeeze into the trucks were parked so close together. The second truck has tree sap on the windshield and driver side as well that I could not see through. I found the “no contact” program combersome and a hassle. As a customer I want to be in and out of there without the extra burden to go online and enter stuff. The person at the desk seemed in a hurry to make me navigate through the program myself and that was that. I think U haul should consider keeping some personal customer service and not move to totally no contact service. Today made me feel like I'd rather hire a moving company or a local hauler to help me instead.

KETURAH F. 
Clasificación:
5.0

Excellent customer service, very easy to rent and return.

Sara M. 
Clasificación:
5.0

The lady working was amazing. The place was super busy but she was doing so good.

Morgan M.  |  First Impressions 
Clasificación:
4.0

Awesome customer service! Formally a hospital. Good location. Reasonably priced.

Shawnette D.  |  First Impressions 
Clasificación:
5.0

Very helpful staff and very clean facility!

Glenn O.  |  First Impressions 
Clasificación:
3.0

Friendly staff, clean and well maintained building, air conditioning was not finished yet but its still under construction I even rented a van and they allowed/trusted me to extend and use the vehicle for a little over a week and did not hassle me about the payment. However...the very thin, pale skinned, dorky lookin ponytail guy with the glasses who has no business driving your larger trucks. I literally watched him trying to park one and it was painful seeing how he hit like two other trucks in the process.. also he was very rude and unprofessional to my ol lady and myself. Dude looks like an ugly little rat and in my opinion should be let go. ✌

KRISTOPHER M.  |  Overall Experience 
Clasificación:
5.0

Andrew was excellent. He was patient and helpful with all my questions and needs, regarding renting the truck and selecting the perfect storage space. I'm very glad he was working the counter when I walked up. Everyone else also was kind and ready to help if I needed it. The cleaning staff were all working hard -- and it showed. Thank you for being an excellent staff and facility. Must be well-managed.

Tereza Joy K.  |  First Impressions 
Clasificación:
5.0

Fabulous customer service! Thank you!!

Selena M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chelsea G.  |  First Impressions 
Clasificación:
2.0

It’s haunted

Joseph U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

AMY ELIZABETH Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marta A.  |  Overall Experience 
Clasificación:
5.0

Great customer service! Extremely professional and very curtios.

Erik L.  |  First Impressions 
Clasificación:
4.0

Guys behind the counter were very helpful. Great customer service!

tracy m.  |  First Impressions 
Clasificación:
4.0

The storage unit floor just needed to swept out a little bit before I moved in.

Brian H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Devonna J.  |  First Impressions 
Clasificación:
5.0

The staff is extremely friendly and helpful.

Jason Y.  |  First Impressions 
Clasificación:
5.0

The guy that helped us was quick fast and alone

Lucio H.  |  Overall Experience 
Clasificación:
5.0

Great service. I appreciated the complimentary trolleys.

Cora C.  |  Overall Experience 
Clasificación:
5.0

Staff is great, helpful and definitely make things a lot easier. The facilities clean so that's a plus. Overall very happy with choosing to rent a storage here

Angela A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer M.  |  First Impressions 
Clasificación:
5.0

I needed a second storage unit, the other day Jarren was so helpful that I decided to go during his shift so he could help me out. For the second time this week, Jarren took the time to show me the available units and work to meet my customer needs. U-Haul is lucky to have such a great employee.

David V.  |  First Impressions 
Clasificación:
5.0

I rarely fill out surveys but my experience was excellent. Jarren took good care and took the time to help me out without rushing or pressuring me into a decision. I have been in customer service for over 17 years and now days you rarely see that level of professionalism.

David V.  |  Overall Experience 
Clasificación:
5.0

Customer service is excellent!!! I had a problem with my rental and they worked it out.

Cynthia P.  |  First Impressions 
Clasificación:
5.0

Matt and Ayellia were absolutely a pleasure to deal with. Very helpful and friendly staff. Even though it's a bit of a drive, I'll come back just to deal with them. As a matter of fact, we have to bring another load and I'm absolutely going through them again.

Talal H.  |  First Impressions 
Clasificación:
5.0

The manager James Hansen was very helpful in resolving an issue created by poor systems integration. U-Haul should really invest in their IT infrastructure to ensure seamless Customer experience. If it were not for James this rating would be 1*!

Tom H.  |  First Impressions 
Clasificación:
5.0

Great staff, easily accessible units, and plenty of carts to use.

RYAN D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bibiana R K.  |  First Impressions 
Clasificación:
3.0

Hard to locate., inconvenient access to storage area, staff themselves have a hard time locating storage unit. Staff very patient and great customer service however

Corina N.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth D.  |  Overall Experience 
Clasificación:
4.0

Very clean. Just need more directional signs guiding you to the office. It's up a steep drive and behind a building. A little bit hard to find. Staff was VERY KIND. The facility is clean

Kim S.  |  First Impressions 
Clasificación:
5.0

Honestly the best experience I've had yet with truck rentals and storage facilities AND even buying units hands down and I'm not just saying this. Manager James was/is a super professional but also super cool/friendly guy, as well as helpful and knowledgeable of his job and the company. Look forward to continuing business at the North Sunrise location

KRISTOPHER M.  |  First Impressions 
Clasificación:
5.0

The young man that helped me check in was awesome and took care of me very well

edwin c.  |  First Impressions 
Clasificación:
5.0

so user-friendly, fantastic facility, great customer service!

Shannon L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NEMA B.  |  Overall Experience 
Clasificación:
2.0

The reason I wouldn't recommend is I had reserved a unit online, got confirmation and the reservation couldn't be found. So I'm not paying money for a bigger unit because I was there with my stuff and needed to store. It's a Saturday and of course it's going to be very busy but there was not enough staff on to help people. It was a very long wait. Your staff was very pleasant and helpful but very over worked which is U hauls fault, not the staffs fault. They were trying to do both uhaul trucks and storage. It was a lot for them! The other reason for the low rating is your co Outer system is slow and and accurate. I was told it was better to pay my bills in person because of glitches many times payment doesn't get recorded. Really, in a technical world full of technology I shouldn't pay online. That seems ridiculous but after losing my online confirmation I believe it!!!!

Gabrielle S.  |  First Impressions 
Clasificación:
3.0

James (Mgr on duty) was exceptionally helpful and professional. However, I did not find the same experience with other two staff at front desk. Maybe they were still in training...frustrating being treated like a "number" and not a valued customer. James was WONDERFUL and made up for the inexperience and unprofessionalism of the others.

Sandi M.  |  First Impressions 
Clasificación:
5.0

Thank you for kindness and friendly.

Inbo s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharleen A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Denise G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene S.  |  First Impressions 
Clasificación:
5.0

Rented a truck and got a free storage unit for the month. Great service and friendly workers.

Frank M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sean r.  |  First Impressions 
Clasificación:
5.0

Well kept and clean. The staff were also great and helpful.

Rolan O.  |  Overall Experience 
Clasificación:
5.0

All the staff was very friendly and polite. They were very professional.

ERICK C.  |  First Impressions 
Clasificación:
4.0

The unit I was supposed to move into is still being built. I had to transfer to a bigger, more expensive unit than I had requested, however, the condition of the storage unit is phenomenal and I am very happy with the facility.

Melanie O.  |  Online Move In 
Clasificación:
3.0

I will say this rating has nothing to do with the gal that helped me and it all boils down to what I'm assuming is cooperate. The building where my storage is at is under construction and adding units. Those units won't be available for another month. However they added them to there website as though you can reserve them today. I went in there and they had one unit left which was much smaller than the unit I reserved. I felt bad for the girl because she said pepole were going in there all day expecting a storage. Poor planning on the businesses part

ANGELA A.  |  First Impressions 
Clasificación:
5.0

Staff was helpful. Loved it. Thank you. Provide ramps though.

Autumn S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexander H.  |  First Impressions 
Clasificación:
5.0

Matthew was a great help and made it all so easy and accommodating. Great representative of the Uhaul company

Timothy M.  |  First Impressions 
Clasificación:
5.0

From the moment we got there till the moment we left your staff was amazing! We were in a move and the young professional man working the office took care of everything we ran into. He is an asset to your company.

Pam H.  |  First Impressions 
Clasificación:
3.0

Thank you for the free additional storage unit you were able to provide me with , I didn't end up using it and would like to know if any additional fees were added or is there a refund? Please advise my phone is 5303190138

Julie L.  |  Overall Experience 
Clasificación:
1.0

Don't leave your card information with them they'll pull out money whenever they want without your permission.

JESSE P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

EMILY C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHANIEL H.  |  First Impressions 
Clasificación:
5.0

Made moving a breeze with good equipments and easy access to the storage

Joe N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S.  |  Overall Experience 
Clasificación:
5.0

Best storage experience of our lives. Friendly and helpful staff. Well-supplied store, and - best of all - climate controlled for long-term storage. Really good and safe experience, unlike some other places we looked at. We highly recommend the facility on Sunrise in Roseville, CA. Good on you!

Connie R.  |  Overall Experience 
Clasificación:
5.0

Arielle took a really bad ubox experience and made it tolerable she was very helpful. She's an excellent employ

Charlena P.  |  First Impressions 
Clasificación:
5.0

The very nice front office person, Angelina , sorry if that is not her name, took care of everything, was perso able, showed us all details and told us to contact her if we needed anything. We felt very happy with our decision for uhaul and we treated like friends.

Dave Kim W.  |  First Impressions 
Clasificación:
2.0

In the morning when I checked in the guy clerk was very helpful and considerate. When I came in the afternoon for the storage unit put my items in the woman working behind the counter was very rude and not very helpful. That is the only reason why I'm putting below average . If it wasn't for her this facility is excellent . This was on March 17th 2021.

Alicia P.  |  First Impressions 
Clasificación:
5.0

Find kind and helpful staff.

Gregory P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ian R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN M.  |  First Impressions 
Clasificación:
3.0

The computer System needs to be up dated and a lot faster and easier for the workers..

kirt l.  |  First Impressions 
Clasificación:
5.0

Joe was very polite, courteous, and helpful. I appreciated his assistance and would highly recommend the facility.

Cortnee n.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CASONDRA A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER L.  |  First Impressions 
Clasificación:
5.0

So far, so good! We have been pleased to this point, although we did nearly have a mix up in the units assigned and agreed upon. Vickie-Marie Ward

Menzaleh Temple #16 D.  |  First Impressions 
Clasificación:
4.0

I showed up and only one person was working and I must have waited 5 mins or so while he was in back or restroom. After everything else ran smooth regarding the storage except the fact some maintenance was being doing and they had their vehicles parked in the unloading/loading dock area.

ALAN S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gjuan H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON G.  |  First Impressions 
Clasificación:
2.0

The unit I reserved was not available when I got to the facility. There was 2 people working but only one was handling customers. The other was working on the computer, she could have easily helped given the person in front of me took 20 min to rent a truck and that was just the time after I got there. I was very disappointed in the 2nd floor unit and my moving crew almost didn't help because of it.

debbie L.  |  First Impressions 
Clasificación:
5.0

I had an awesome experience the guy working was extremely helpful coming in and outside because I had left my mask at my old place while loading.. I even bought a lock..

Stephanie W.  |  First Impressions 
Clasificación:
1.0

employees at this site were extremely RUDE!!! Have not had a positive experience there yet. Thinking of moving to another storage facility even further away just so I don't have to deal with them.

lisa f.  |  First Impressions 
Clasificación:
1.0

This storage unit is about 3 hours away from where we're moving from. We decided to check in online because we knew we'd get there late. Having the access code would have been extremely convenient for us had it worked. We got there WITHIN the unit access hours but after the staff had left. Customer service over the phone and chat has absolutely no ability to help you with literally anything because even though it's uhaul, from the website, and the number is on the facility door, they're separate from them and can not help I any way shape or form. Alls the woman on the phone kept saying was, "this facility probably hasn't set up 24hr access." I said, "it says 24hr access right above the security box...it's 8pm..." and alls I kept getting after that was, "there's nothing I can do." It was literally our only available day to move our belongings and we had no other option. Luckily, a very nice woman who was accessing her unit let us in and helped us move inside. So all in all, this facility might be amazing, but holy smokes did the virtual customer service stink! I've contacted CS over chat before and they've been able to help, but little did I know they aren't connected to certain facilities in any way! Why in the world even have a 24/hr CS team if they literally can't do anything? The point of the code was to be able to access our unit contact-free on our own time. No where did it say it wasn't going to work! Make it known on your site that your having trouble with access codes or give more ability to help customers to your CS department.

Chelsea M.  |  Online Move In 
Clasificación:
5.0

Both employees that assisted us were super friendly and extremely helpful. We had a nightmare of a time with actually renting a truck so it was nice that UHaul was able to somewhat redeem themselves through their storage system.

Alexa R.  |  First Impressions 
Clasificación:
1.0

The elevator was not working

KENECHUKWU E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA L.  |  First Impressions 
Clasificación:
5.0

Staff very helpful and knowledgeable as well as friendly.

Christina M.  |  First Impressions 
Clasificación:
5.0

Lovely, straightforward service. Thank you!

Kimberly M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura M.  |  First Impressions 
Clasificación:
3.0

I reserved a 1st floor storage and when I arrived at the location to check in they no longer had a 1st floor storage available for me. I was pretty annoyed that I make a reservation and what I request its no longer is available.

Destiny E.  |  First Impressions 
Clasificación:
5.0

The staff was very helpful and accommodating. The rooms are clean and well-maintained. The security and climate control are a big bonus.

Colleen S.  |  First Impressions 
Clasificación:
5.0

Dawn whert is a great asset to your company.

daryl M.  |  First Impressions 
Clasificación:
5.0

Ms. Dawn was so awesome and very helpful and knowledgeable, very friendly.

Ana D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WARREN S.  |  First Impressions 
Clasificación:
4.0

Nicole was very helpful and courteous, thanks Nicole!

Matthew B.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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