Customer Reviews for U-Haul Moving & Storage at Sunrise Avenue

2,951 reviews

333 Sunrise Av   Roseville, CA 95661
(Turn onto Oak Ridge Dr, Oak Ridge Drive side of the old Roseville hospital)

(916) 797-1026

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(916) 797-1026

333 Sunrise Av
Roseville, CA 95661
(Turn onto Oak Ridge Dr, Oak Ridge Drive side of the old Roseville hospital)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

My reservation was cancelled within mins of me arriving mins late. I was given the wrong trailer and told Im lucky I wasn't arrested. Why??!! Why would I be arrested for your guy putting on the wrong trailer on my car?! That's not the trailer being stolen!!!!

Brenda Marchetti 
Rating:
5.0

Customer did not leave a comment.

Michael Lahodny 
Rating:
3.0

Customer did not leave a comment.

Nancy bunnell 
Rating:
4.0

The truck we rented had a leak and rain water soaked our furniture including an antique desk

Rebecca Ingman 
Rating:
5.0

Customer did not leave a comment.

Ken Smith 
Rating:
5.0

Everything cool!

Scott Wilkie 
Rating:
5.0

Customer did not leave a comment.

Vonnie Campa  |  First Impressions 
Rating:
5.0

People are great

JOSHUA JOHNSON 
Rating:
4.0

Had my unit for 3yrs. Had zero issues!

mike worley  |  Overall Experience 
Rating:
5.0

Absolutely Adore the guys at this Roseville location! Their customer service is A+, Top Shelf, 5-Star…Simply The BEST!… Moving is pretty stressful but these guys are super knowledgeable & willing to help… and really Fun! Thank you for an Excellent Experience!!

pam volz 
Rating:
3.0

Customer did not leave a comment.

Kelly Kashuba 
Rating:
5.0

Great customer service overall!!!

Jaylene Reyes 
Rating:
5.0

Customer did not leave a comment.

Darlene Sedlacek 
Rating:
3.0

Customer did not leave a comment.

Aref Tabibi 
Rating:
5.0

Very easy pickup and drop off procedure. Truck was clean and ready and exceeded expectations.

David Jones 
Rating:
1.0

The Worst Customer Service!!!!

Joyce Heffner 
Rating:
5.0

Customer did not leave a comment.

Adan Villaloboscortes 
Rating:
4.0

The business was clean. The 15ft truck was pretty beat up at 166K miles.

Richard Hale 
Rating:
5.0

Customer did not leave a comment.

Benjamin Clark  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marianne Lanspa 
Rating:
5.0

Just be the way you are so polite and helpful and when in need carry boxes to my car I will always tell my friends that this is the best place to go.

emma owens 
Rating:
5.0

Customer did not leave a comment.

JOSEFINA ARGUETA 
Rating:
4.0

Customer did not leave a comment.

Eberhard Karl Kloetzer 
Rating:
5.0

It always looks and smells so clean when you go in there very professional should have gone there a long long time ago but I've lost my belongings at sentury. Much cleaner much safer much more secure

WENDY METROGEN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gavin Mayeda 
Rating:
5.0

Customer did not leave a comment.

Lisa St 
Rating:
5.0

great customer service

SETH MILLER 
Rating:
1.0

This building is in beyond poor condition. There are homeless persons living in the building. There are multiple areas within the building with leaks and some areas are flooded. I have always had great service with Uhaul and thought I would try one of their storage facilities. To say I am disappointed is an understatement. I was in a pinch to get my belongings out of a dangerous situation and into a storage facility (I am renting three units from uhaul) but I am very concerned about my belongings having water damage and will be looking for a non- facility to move my belongings to.

ANDREA PEARSON  |  Online Move In 
Rating:
1.0

Was told I had a "Guaranteed reservation" a week and a half prior then it was switched the night before. I also was unable to pick up the truck at 4am using 24/7 app, thus lost 4 hours of work and had to rent into the next day

Patrick Holdgate 
Rating:
5.0

Customer did not leave a comment.

Paul Carrillo 
Rating:
5.0

Customer did not leave a comment.

Nichola ten Dam 
Rating:
5.0

Customer did not leave a comment.

Rejoice Leydekkers 
Rating:
5.0

Customer did not leave a comment.

Ronna Gilani 
Rating:
5.0

Everything was amazingly smooth and easy. The check-in was so easy and the staff here are extremely friendly and kind.

Kirsten Morris 
Rating:
5.0

Customer did not leave a comment.

Vonnie Campa 
Rating:
5.0

Increasing the rent a month and a half after I begin my business relationship with you guys is why I moved out. I understand demand, but I would’ve been a long-term renter.

Jean Moreau 
Rating:
5.0

Customer did not leave a comment.

Jaya Garcia  |  First Impressions 
Rating:
5.0

Large facility with easy access. Spacious, well maintained lobby area. Easy drop off. Received help in rescheduling appointments for another truck rental.

Armando Rodriguez 
Rating:
5.0

The customer service for both, pick up and return, were outstanding. They were professional, courteous, and speedy. The vehicle was clean and operated flawlessly. I appreciate the the use of good equipment and reasonable rates.

Michael Ritter 
Rating:
5.0

Very great customer service

Johnnie Terry 
Rating:
5.0

I had a great experience. I believe the person that helped me was a Keith or a Kevin, or some "K" name. He was extremely helpful, pleasant and efficient. This was one of if not the best experiences I have had at a rental/moving center ever! The truck was great and the process both with the app and in-store was seamless and easy.

Matt Patterson 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Hoang 
Rating:
5.0

Customer did not leave a comment.

Ivan Valdes 
Rating:
5.0

Very professional and efficient. I was in and out for pick up and drop off.

Jeremy Gibbs 
Rating:
5.0

The boys at this place was very friendly, I would go back and rent from them again ,and the facility was clean and fresh, thank you 😊 from these two seniors

James Shultz 
Rating:
5.0

Customer did not leave a comment.

DELORES SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Bettin 
Rating:
5.0

Outstanding customer service

David Freeman 
Rating:
5.0

Customer did not leave a comment.

Ron Woodsford 
Rating:
5.0

Customer did not leave a comment.

Jaime Acrell 
Rating:
5.0

Staff worked quickly, courteous, proessional

Kent Mulkey 
Rating:
5.0

Customer did not leave a comment.

Aleksey Telitsyn 
Rating:
5.0

Customer did not leave a comment.

Douglas Lewis 
Rating:
5.0

Customer did not leave a comment.

irene skach  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond Greth 
Rating:
5.0

Customer did not leave a comment.

Carolyn Connell  |  First Impressions 
Rating:
5.0

Thank you! Great customer service

Debbie Goalwin 
Rating:
5.0

Customer did not leave a comment.

Michael Storz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gina Bradley 
Rating:
5.0

I rent a trailer a few times a year and the team does great!

Charles Goulart 
Rating:
4.0

Customer did not leave a comment.

Navin Prakash 
Rating:
5.0

Great experience. Roseville Uhaul personnel were extremely helpful and thorough. Will recommend and use again! Jason Rapelye

Jason Rapelye_SPEC_AV_TRAI 
Rating:
4.0

Customer did not leave a comment.

Ken Armbrust 
Rating:
5.0

Superb customer service on the phone with both Rubin and Justin, and in person with Viola (hopefully I remember her name correctly). She was very kind and helpful and knowledgeable and efficient. She really went the distance to address my needs. It was seamless. It was good old fashioned customer service. I often lament the disappearance of it. From truck rental to storage to drop off of truck …all uhaul personnel were positive and friendly and helpful.

BILLIE LARSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tom Wagner 
Rating:
5.0

This location and service was excellent. And your employee Viola B was so amazing, helpful and courteous. She should be recognized for over and above service to your customers.

Anthony Barber 
Rating:
5.0

The young man that helped me was very knowledgeable and got me on my way quickly. Excellent experience.

Keith Young 
Rating:
5.0

Very easy check in and check out of storage units.

Chynna Bragg  |  Overall Experience 
Rating:
4.0

The guys at the Roseville location did a great job ! Helpful , fast and helped me get everything hooked up ! In less than 30 minutes I was on the road ! 👍

Raymond Lester 
Rating:
5.0

Customer did not leave a comment.

Eddie Ortiz  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Eddie Ortiz  |  Overall Experience 
Rating:
5.0

Everything went as planned. Person who waited on us was very helpful and competent!

Ellen Burton 
Rating:
5.0

Customer did not leave a comment.

JAMES FERGUSON 
Rating:
5.0

Maybe some coffee and donuts ?

Ed Roman 
Rating:
4.0

With all of the excellent security in place, why not have this facility 24-hours? That would make it much more convenient for those people who have large homes to move into a storage unit.

Carol Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathleen Tollefson 
Rating:
5.0

Customer did not leave a comment.

Roberta Burt 
Rating:
4.0

Other than my receiving two 5x10x8 storage units in place of the one 10x10x8 that I had rented, on-line, my overall experience has been good. But, my initial response to receiving something, other than what I paid for, was less than good. It was quite poor, actually. Especially after finding out that splitting a large unit into two smaller units is standard protocol! However, a day l8tr and the facility made good by moving my contract to a 10x15x8 and only charging me $30 for the difference. There by earning a 4-star rating. Thank you, Claude. You did great and you are going to go far in everything you do. God speed.

carol smith  |  First Impressions 
Rating:
3.0

Facility is top-notch and well run. With good security. The employees actually care about their customers, and it shows.

Carol Smith  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joseph Prieto  |  Overall Experience 
Rating:
5.0

UHAUL is a good operation

Aaron Buckel 
Rating:
5.0

Customer did not leave a comment.

Troy Payne  |  Overall Experience 
Rating:
5.0

Make sure your open air trailers are cleaned out by the customer and if not, charge them to clean it out. My trailer was pretty clean, but had some leaves in it. My use case was moving furniture. I had to use an alternate trailer when connecting because the one I was assigned to was filthy.

Brad Dunk 
Rating:
5.0

Great staff. Nice truck. Will always come back to the oak ridge location.

Patrick Fitzgerald 
Rating:
5.0

Everyone who worked here was so helpful and kind!

Averelle Robbins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARY LONG 
Rating:
4.0

The customer service and promptness in getting attention were good. The trailer I rented was dirty inside as if someone hauled livestock. The representative offered to blow it out but I wanted to get on my way.

Kevin Baker 
Rating:
5.0

Customer did not leave a comment.

Frances Catlapp 
Rating:
5.0

Everyone that works there is super nice they always take good care of me and are always very professional

KELLY ANDERSON 
Rating:
5.0

Customer did not leave a comment.

JANEEN KIMBRIEL 
Rating:
5.0

Staff is very friendly, and the facility is very clean and secure.

Christian Estrada  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELLY SCOTT   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine Morton 
Rating:
5.0

Customer did not leave a comment.

Justin Clarke 
Rating:
5.0

Customer did not leave a comment.

Gina Bradley 
Rating:
5.0

Viola & her team are fantastic..! Always friendly, extremely helpful, excellent location, tons of supplies, easy to get into & out of this location with a truck & trailer. This is the cleanest U-haul facility I have ever been to..! Five stars…. ⭐️⭐️⭐️⭐️⭐️ Thank you for always providing excellent customer service.!

Judi Goulart 
Rating:
5.0

Everyone was very friendly and accommodating. The staff was expecting me when i came and the checkin process as easy. I have rented from different facilities in the past and none have beeb as easy as this one

DEBRA TAYLOR 
Rating:
5.0

Customer did not leave a comment.

Edward Sanders 
Rating:
4.0

The staff could be a bit friendlier. Specially I’m guessing the maintenance man. I was going to put very nice brand new items that I no longer needed in the recycling area. He told me I couldn’t. I asked him why considering I just watched other people and he didn’t stop them. He told me they didn’t need my trash. I told him it was not trash and it was very useable Expensive things. And he said to take it with me and find somewhere else to throw it away. It was an unopened box of pans and an unopened weighted blanket. Far from trash.

Tiffany Alvarez  |  Overall Experience 
Rating:
5.0

From check in to drop off the employees I interacted with were friendly, professional knowledgeable and efficient....far and away the best U Haul rental experience I have had

Richard Haycock 
Rating:
5.0

Very friendly and helpful. Top notch!

Glenn Livezey 
Rating:
5.0

Excellent service

FRANK ROMAN 
Rating:
4.0

Customer did not leave a comment.

David Herrera 
Rating:
5.0

Nice people! You have a great crew!!

Robert Tatum 
Rating:
5.0

All good!!

Brad Dykes 
Rating:
5.0

Customer did not leave a comment.

Chris Guinnip 
Rating:
5.0

A USB adapter in the van

Lee Pinkham 
Rating:
4.0

The truck had a foul order but other than that it was clean. I appreciated the signage to direct us in locating where to pick up truck. Maybe another sign at top of the hill to direct to office. The staff who checked me in was very friendly.

Myra Mored 
Rating:
4.0

Easy

sean martel 
Rating:
5.0

This move was unexpected. But there were at least four occasions when I needed a 15-foot truck, or a 9-foot van and they were always available! No kidding, I never had to wait more than a few minutes to check-in or check-out and be on my way. Remember, it's availability at the customer's time of need that makes Sunrise U-Haul the best-of-the-best of any I've ever used in the last 40+ years. Plenty of parking. When you're heading north on Sunrise Avenue after picking up your rental, just be very patient and careful if you decide to turn right on the "red." You're somewhat blinded from seeing the northbound traffic on Sunrise Avenue - so be careful! But this U-HAUL is where you should go first whenever you are moving, etc

Victor Almager 
Rating:
5.0

friendly, accommodating, fast, overall excellent service

Elizabeth Alverez 
Rating:
5.0

Customer did not leave a comment.

RLawrence Kelso 
Rating:
5.0

The staff of the front desk really helped me understand the process and options with the unit

daniel Lopez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John Blagg 
Rating:
4.0

Richard. I appreciate your professionalism, focused attention and superior care you afforded me, which equated to an Excellent service rating. However, I need to share why I only entered Above Average rating overall. Yesterday while checking out, I received some inappropriate and snarky language from the two young men when checking out of my unit. Upon stepping up to the counter, I stated, "I would like to formally check out of my storage unit." Whereby this young man asked, "Do you want to check out formally or informally?" And then alluded to a device he had under the desk, suggesting a 'formal' checkout might incur a 'physical' action on his part. ??!!!!??? In a word, 'hostile' is the operative that comes to mind, and was my interpretation. [There were some smug comments between the two of them after this, that I tried to tune out.' I countered the young man's comment with something to the effect, "I can do either formal or informal with my Aikido Jo Stick." He quasi-settled down after this. Yes, overall, I was flummoxed. Honestly, I don't know what to tell you, but I really did not appreciate the manner in which he conducted himself with me. Sorry to have to bring this to your attention.

Kimberly King  |  Overall Experience 
Rating:
5.0

I appreciate the quality and friendliness of the customer service provided by the U-Haul staff, Justin. He made sure that I had everything that I needed and ensured that the equipment was properly setup. Thanks for all your help, Justin!

Chris Pettee 
Rating:
5.0

Friendly and helpful staff. Checking in was a breeze.

JOSHUA BOYENS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Bangert  |  Overall Experience 
Rating:
5.0

Excellent and friendly. Ruben and Jaxon were helpful and pleasant.

COREY THOMAS  |  First Impressions 
Rating:
4.0

Location. Employees. Fine. Your app, pfft! But I’m 56 years old and like people and service. Yay humans!

Richard Stewart 
Rating:
5.0

Customer did not leave a comment.

Bradley Beath 
Rating:
5.0

Customer did not leave a comment.

Marshall Godbey 
Rating:
5.0

Extremely helpful & friendly staff, Viola is the best. I will be returning. Thank you

Judi Goulart 
Rating:
5.0

The tech requirements to return the trailer are too confusing

Yvette Bravo 
Rating:
5.0

Impressed with their service. Check-out process was fast and easy. Truck was clean. No hidden charges or fees.

raman khehra 
Rating:
4.0

Customer did not leave a comment.

Ronna Gilani 
Rating:
5.0

Staff was very friendly and efficient. Would highly recommend this Uhaul location.

Thomas Engwer 
Rating:
5.0

I have been very pleased with this location. The staff is so friendly and so very helpful. I will certainly use them again and recommend them

Sharon Morock  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD MAXWELL  |  First Impressions 
Rating:
5.0

This is a very big U-Haul. Fast and efficient. Definitely recommend.

James Her 
Rating:
5.0

Staff (Greg and Carl) were awesome. I’m so glad I chose to get a storage container here. I have piece of mind that my items are safe and secure.

MELODY MOBLEY  |  First Impressions 
Rating:
1.0

Our unit got broken into and we never got offered a free month or even an apology....we had many things broken and some things stolen and all they said was to right down what was missing 🤦‍♀️

Josette Couchot  |  Overall Experience 
Rating:
3.0

Truck rentals are easy, nice, and I would use again. The facility has rats and/or mice. This was evident when we first moved in and a large rat trap was in the room. There was evidence of rats when we moved everything out, some feces and urine on items - gross. However, we did not read the sign that said no food stored, and there was a couple of boxes with chips and other items. So, perhaps we contributed to the excrement presence. There was NO LIGHT in the unit.

Gary Fuller  |  Overall Experience 
Rating:
5.0

Richard and Carl were attentive, professional, and super duper at assisting me today. Seamless.

Kimberly King  |  Online Move In 
Rating:
5.0

The staff is amazing and they were very accommodating. Security over there has my thumbs up and I would absolutely recommend.

DAVINA BASQUEZARAGON  |  First Impressions 
Rating:
5.0

This location staff is always helpful and quick to respond to any issues they we’re very helpful when finding me a proper size unit for my needs I would definitely recommend this location

JENNIFER KINKEL  |  Overall Experience 
Rating:
5.0

Lots of water damage on floor inside of building

Megan Ledenican  |  Overall Experience 
Rating:
5.0

Seems like alot of water on carpeted areas of the floor. My particular unit seemed dry and was not carpeted.

Megan Ledenican  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amber Dryden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patti Pellum  |  First Impressions 
Rating:
4.0

The biggest problem was my stuff was so dusty . I had stored my stuff at the storage place on Garfield and it never got so dusty… it was a bummer to have so many things that I will end up getting rid of or having to get it cleaned by a professional…. :-((

Casandra Brown  |  Overall Experience 
Rating:
4.0

All you need now is a “temp residence inn” on the property or next door

Gary Fuller  |  Online Move In 
Rating:
5.0

So glad I got a storage unit

Keith Bryans-Adame  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TERESA CAROLLA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Cornelius  |  Overall Experience 
Rating:
4.0

Staff was very helpful .

TERESA CAROLLA  |  First Impressions 
Rating:
3.0

You guys should put a lock on our unit and made it difficult for us to get to our property and when you’re managers checked, we were all paid up and current. So you obviously have a disjoint and servicing units.

Raymond Olmo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary koeppen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Lundquist  |  First Impressions 
Rating:
5.0

She found me the size I wanted. Not too far from door love it. Thank you, Terrence Shaw.

TERRANCE SHAW  |  First Impressions 
Rating:
4.0

Clean, nice storage facility. Good security system. Easy access fir customers.

david dearborn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY COZ  |  Online Move In 
Rating:
5.0

Excellent staff. Friendly and helpful. It made the experience better

Thelma Seibles  |  Overall Experience 
Rating:
1.0

I was mistakenly charged for two units instead of the one I ordered. I contacted the customer service representative to address the issue and was assured that everything was resolved. However, I later received a notice for a late fee, despite already paying my monthly dues. I promptly responded to the email, explaining the problem, but instead received a lien notice in return.

Geary Silva  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

lisa fielder  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Shanna Sinclair  |  Overall Experience 
Rating:
5.0

The owner & the staff are very knowledgable friendly & accomadating. Highly Recomend. 10/10***

Terry Frazier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Stabile  |  Overall Experience 
Rating:
4.0

I had a great experience all the way around. However, I did smell rotten eggs at the entrance that leads me to believe you might have a gas leak. I'll report to the front desk.

MARK SCHALLER  |  First Impressions 
Rating:
1.0

I moved in online but when I showed up to move into my unit, there were locks on it with a note saying, please come to office. The office was closed so I called the next day and the workers told me that they couldn’t see any of the notes in the computer from the manager so I would have to wait until a different day when he came back so I have been moved in online for maybe a week, but I haven’t been able to access or move into my unit at all yet my move in date has not been reset to reflect my actual move in as I’m being charged for all these days I have been denied access to move in….horrible experience. Where am I suppost to put all my stuff since I have been mislead to believe I had units available to me that are actually being withheld for unknown reasons.

Thomas Nave  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JARED MANSKER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gary Duke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alicia pereira  |  Overall Experience 
Rating:
4.0

I was told I would be provided w the standard discus lock, which was not available upon move in and I had to purchase one

Danielle Donnell  |  Online Move In 
Rating:
2.0

My locker does not lock.

SUZANNA SNYDER  |  First Impressions 
Rating:
3.0

Upset/angry, my unit was broken into by cutting through the top wire grid where intruder entered and ransacked through my bins/belongings and stole a jewelry ring box filled my 12 white gold gemstones rings and white gold diamond earrings my dad had given my mom.

Helen Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Morgan Monroe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KARONE JACKSON  |  First Impressions 
Rating:
4.0

I had a really good experience while storing my stuff at this location. Staff was always helpful if I ever had a problem. The building always is kept clean. The only two things I would say that could possibly be worked on is the U-Haul portal where you pay your bill. I’m sure that the guys are at the location that I was at have no control over this complaint, but if it ever goes up the ladder, sometimes it’s difficult to set up auto pay or even logon. And the only other thing that I would say that was a disappointment was that I couldn’t have my rent prorated (and partially reimbursed to me) for moving out of my storage a week early. i’m not sure if it says that in my contract or not but I would’ve planned better if I was aware of that. Overall great doing business with you.

ANGELA ADKINS  |  Overall Experience 
Rating:
5.0

The owner & staff are all knowledgable and friendly and helpful. 5/5 stars +

Terry Frazier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSICA MARTINEZ  |  Overall Experience 
Rating:
3.0

Richard (Mgr) was very helpful and sympathetic due to the break-in. He walked us through the process of filing a claim and helped us move our remaining items left by the thieves. We chose this location due to the fact it has a key card entrance, cameras and security guards in the evening. Unfortunately the thieves were able to bypass the alarm system. I'm not blaming anyone except the thieves but I think security guards should be making regular rounds checking for unlock doors and suspicious activity.

perry loy  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Richard Sockwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

arianna schwabauer  |  Online Move In 
Rating:
1.0

I lost my everything

Paul Davis  |  Overall Experience 
Rating:
5.0

Once, I spoke with an employee in the store, he was extremely helpful and I now know what to do

Sierra Lynn  |  Online Move In 
Rating:
5.0

Dylan and the manager Richard were great. We were shown several units in the size range we wanted and got to choose which one and which location in the building worked best for us. The sign-up process was quick & easy, and you can't beat 1st month free plus a free lock. We brought our first load back that evening. I was pleased to see a number of carts available, so we got the pickup unloaded in one trip with 2 carts. The long hours will be convenient when we need to pop over and grab something or drop something off. I have no complaints. Thanks!

Scott Gilmore  |  First Impressions 
Rating:
5.0

Only concern was the after hours access, people hang around the entrance and that didn’t make me feel safe.

MARY CRIM  |  Overall Experience 
Rating:
5.0

Best Storage Facility Ever! I really mean that; Whoever manages this place has done a great job of hiring the most down-to-earth, good, a⁵þ⁵ friendly staff. They are always willing to work with u, no matter what. I Love This Place.

Larry Newsome  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hanna Adams  |  Overall Experience 
Rating:
5.0

😎👍

Leo Jackson  |  First Impressions 
Rating:
5.0

Joseph Hinkle gave excellent service. He was knowledgeable and friendly. I would highly recommend this location. All other staff was accommodating and helpful as well.

SABRINA BLAIR  |  First Impressions 
Rating:
5.0

I needed a storage for a number of tires that wouldn't be convenient going from the parking lot to the second floor (the only available space at the time) and it didn't work out. However, your staff, I guess her name was Viola, was extremely friendly and informative during our interaction. Hopefully, next time when I come in for a truck rental, things would work out better. Thank you so much. Matt V.

Matthew Vand  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Gibson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Grace Doble  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARLENE HENDERSEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERESA WELCH  |  First Impressions 
Rating:
5.0

The staff was amazing. The front desk woman that helped us went above and beyond, and was so friendly. The staff that was working when I first signed up. We’re very helpful and meetings feel comfortable and easy. The gentleman that was working, even helped me with navigating some thing on the van rental from the other storage. Definitely was an awesome experience.

AMANDA MINNIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tenecea Giles  |  Overall Experience 
Rating:
5.0

All I have to say is Robert was extremely professional and proud to help us with all of our moving needs. I would recommend this place just because of Robert amazing service.

Edward Bourgeois  |  Online Move In 
Rating:
5.0

Great place

David Anderson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Holt  |  First Impressions 
Rating:
5.0

Since I was able to drop off my rental this was a great solution. Everyone was very helpful and the process was quick.

James Bollig  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

vikki widick  |  First Impressions 
Rating:
5.0

Very Kind hardworking & friendly staff.

Vicki Damiano  |  Overall Experience 
Rating:
5.0

Very friendly staff. Always very helpful.

Rene Aguilera  |  Overall Experience 
Rating:
2.0

When I first got the storage unit they told me I would have one huge storage. They ended up giving me two. They told me I would pay for the price of one which was a lie. I have been paying for the price of two storages this whole entire time. I could never get anybody to call me back. When I did they suggested I switched to a different storage wasn't happening

Aprail Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAICHEL VIERRA  |  Overall Experience 
Rating:
5.0

The staff on duty during my check-in were so helpful and accommodating. This move was very overwhelming to me and your staff could not have been more patient and understanding. I have already recommended your facility to family and friends and will continue to do so. THANK YOU!!!

Angela Melicher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Manuel Tamayo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tammy vaquero  |  Overall Experience 
Rating:
1.0

My unit was robbed

Jacob Brantley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manuel Tamayo  |  First Impressions 
Rating:
5.0

The process of renting/returning a van, and obtaining a storage was easy and efficient. Highly recommended.

Karen Selig  |  First Impressions 
Rating:
5.0

This was such an easy experience. I loved the convenience of being able to rent a truck, hire movers, and store my belongings all in one step. The staff at this location was incredibly friendly and helpful—from helping me find the right size storage unit, to replacing a lost keycard. They were responsive and available any time I had a question. When I accidentally left my lock behind after moving out, they saved it for me to pick up!

Crystal Main  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralph Daly  |  Overall Experience 
Rating:
1.0

I had water in my storage unit from a leak which was supposed to repaired last year which wasn't ruined my furniture I got the runaround nobody seemed to know anything or how to fix the problem or what to do I have a claim into my insurance I will never recommend anybody to your U-Haul storage units for that reason and word of mouth is huge not only that there was a bunch of dirty tweakers hanging out there was never enough carts and it smells like mold

Constance Cabrera  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Nicole Mays  |  Overall Experience 
Rating:
2.0

We were in storage unit 2373 and when we moved out on January 28th, we found the floor to be wet. The smell was unbearable and the bottom of many of the boxes with our clothes, pictures in frames, dishes and other personal belongings were wet, musty and destroyed. When we picked up the wet boxes, the bottom fell out and our clothes and other items fell on the wet floor. The clothes were already wet and smelled. Some of the dishes and frames broke along with other items. We are still sifting through our personal belongings to assess the damage. After we finished cleaning out the storage unit, I immediately went to the front desk to report the problems. I took pictures and presented them to one of your employees at the desk. He didn't apologize and just told us that we didn't request the U-Haul insurance. He was rude and unhelpful. So I waited to speak to a Supervisor. Viola who was the Supervisor on Duty. She did seem a bit more sympathetic and asked us to send her the pictures to her phone which we did at the moment. She confirmed she received them and looked at them in front of us. She seems disgusted with it all and told us that the building was an old hospital (?) which made no difference to us...I told her that this was negligence on behalf of U-Haul and it was their responsibility, from a service perspective, to make it right. She seemed confused and admitted she didn't know what to do. She did not request to see the damage or visit the storage unit. She only told us she didn't know what happened in these matters and she would have to talk to her Manager Richard Gangwish. She assured us she would be in contact with us as soon as she knew anything. I told her I felt it was totally U-Haul's fault and they needed to fix it. She assured me she would attend to it ASAP. I was also concerned that she might rent the storage unit out again without having it cleaned up. She acknowledged my concerns and said they would get a cleanup crew on it immediately and ensure it would not be rented again until they identified the problem and made sure it would not happen again. I also made an extra special effort to get out of the facility by Jan 28th to avoid getting charged for the next month. She assured me there would be no charged and she already cleared this with her Manager Richard Gangwish. Yesterday (2/7/23) I received a notification from U-Haul advising that I was late in paying for the facility for the month of January and was assessed a late fee attached to the monthly fee...I called Richard yesterday and he answered the phone. Viola was apparently there and heard Rich refer to me as Mr. Stoll and she immediately told him that she knew what that was about. Surprising to me, it appears that no action had been taken. The claim had NOT been completed or submitted which I had asked Viola to do back on Jan 28th when I moved out of the storage unit. Rich was apologetic, told me to ignore the bill as I owed them nothing and promised to get the claim going immediately. I received a call from Courtney in the U-Haul Claims Department today (2/8/23). She was nice and apologetic as well but only just got the claim and was working on it. I had to go through the entire story again with her and now I am awaiting more forms from her to fill out. I asked if Viola had sent the pictures and she said no...She also questioned why I couldn't just run this through my homeowners...I had already talked to my insurance company and they informed me that this was negligence on the part of U-Haul. They should have never rented a storage unit that was faulty to a customer and they should be happy to ensure they correct this error if I was a valued customer...I had other troubles in renting the truck as well at the Sparks, Nevada location but it was unrelated to this incident. I encounter service issues throughout this experience. To me it is very clear that this was negligence on behalf of U-Haul and a good service company that cares about their customers should do all possible to resolve the issues. If my personal belongings were damage as a result of our handling, I would understand. But you rented me a storage unit that was not fit to be rented and, as a result, our belongings were damaged. Courtney told me she would follow up and have them go check the storage unit? It is almost two weeks later, and this should have been taken care of immediately. If they have not checked the unit & corrected the leakage in this storage facility before renting it again causing damage to another customer, shame on U-Haul. I have clothes that stink that need to be drycleaned if they are to be salvaged and broken frames & dishes that need to be replaced. We have moved from Burbank, CA to Sparks, NV and these are our personal belongings, some with sentimental value that are priceless. Hope U-Haul will do the right thing here and resolve this matter to my wife and I's complete satisfaction. Thank you. John & Kathy Stoll - 818 967-0998 jstoll68@gmail.com

JOHN STOLL  |  Overall Experience 
Rating:
5.0

Customer service and staff were always ready to help and find a solution to issues and made it a priority then and there. I felt extremely well taken care of and loved doing business at this location for both truck and storage rental and would travel to this location to do it again if I could. Hats off, Thank you for all your hard work and service.

Ryan Downer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tammy vaquero  |  First Impressions 
Rating:
5.0

The staff was very helpful.

Patricia Walker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sommer Sanders  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAMES GILLISPIE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard Sockwell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hyaffa Asaddullah  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan Holmes  |  Overall Experience 
Rating:
5.0

I'm very happy with the price and the unit. And safety of my things.

Sara stelle  |  First Impressions 
Rating:
4.0

Inside storage area needs to be cleaned up. However, the guy working there was very nice and helpful. 5 stars for him.

Nanette Goulais-Sparke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Jamison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDY LION  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COREY MEYER  |  First Impressions 
Rating:
3.0

The representative that wrote my contract was very respectful & knowledgeable. What was very discouraging was watching & listening to the site manager Richard , speaking in a belittling aggressive tone , to another lady in the lobby over her billing, Instead of being professional & respectful to the lady. If it wasn’t for being in a last minute need of storage, it definitely made me reconsider this location. ( RISE ) respect, integrity, service, & excellence.

JOSEPH BETTENCOURT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Wertenberger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Frakes  |  Overall Experience 
Rating:
5.0

Richard, your kindness and caring helped me through a very rough time. Your professionalism, combined with your personal empathy, brightened my day. Plus, I've never seen a cleaner restroom anywhere!

RHONDA PULEO  |  First Impressions 
Rating:
5.0

Justin and Richard weee professional, knowledgeable and friendly. They made it hassle free, answering all our questions and reassuring us about the safety of the facility. Job well done. Great service!

JOHN STOLL  |  First Impressions 
Rating:
5.0

Muy amables

Hugo Ortega  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT PHILLIPS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kent Freeman  |  Overall Experience 
Rating:
5.0

Best customer service I've had a in a long time. These guys were professional, personable, fast everything you want.

Patricia Cooley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna Warner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara Taylor  |  Overall Experience 
Rating:
4.0

Raining heavily … roof leaked into my storage unit. Please fix your roof.

Alan Schachtely  |  First Impressions 
Rating:
5.0

They always answered my questions and worked quickly to resolve any issues.

SUSAN SWARM  |  Overall Experience 
Rating:
3.0

I have one big gripe. I had this unit for a little over 3 1/2 years and every summer the inside of the building wasn't air conditioned. Making any work in the building Unbearable. I almost fell out one year. It was crazy hot in the building. Huge oversight in my opinion and the staff acted as if there hands were tied. I mean your literally paying for in door storage and that should be a obvious thing to consider.

Joseph zaccardi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Jamison  |  First Impressions 
Rating:
4.0

Storage was great, ubox experience was below average.

Zora Gant-Mathews  |  Overall Experience 
Rating:
5.0

Viola and Andrew and the head man (Mathew?) were excellent. And Viola was very helpful closing out the account. Thank you!

John Moseley  |  Overall Experience 
Rating:
1.0

Someone broke into our storage area. And when the alarm went off, no one on the staff chose to investigate. I WILL NOT be suggesting your facility to anyone and I will be providing this review to every review site available.

JAMES GUYETTE  |  Overall Experience 
Rating:
5.0

The Manager was awesome in helping us close out our long term storage units and the staff at the Sunrise location have been simply amazing throughout a difficult relocation cycle for our family!

Michael Ward  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn BENSON  |  First Impressions 
Rating:
5.0

My initial at experience at this Uhaul was terrible. The person who rented me a truck and unit was very unfriendly. I had movers I was paying by the hour and which I told him. The unit I received had a pipe in the middle as well as holes in the floor (you could literally see the basement). After explaining the terrible experience, Violet or Viola (I apologize that I didn’t catch it correctly) was able to change my entire experience. Thank you for great customer service.

catharine mcsweeney  |  Overall Experience 
Rating:
2.0

So iam still not clear on all the details of what happen my daughter arranged help threw uhaul the help showed up but they were high the loaded up the truck like they never done it before and scratched furniture then my daughter was told that the help was not going to be there to unload that was set up for another group that never showed up so my daughter who is 40 and my wife who is 65 had to unload the uhaual they both are completely exhausted and sore what a complete disaster and uhaul was apart of it once we get all the details we will be filling a law suit .!!

DENNIS GROSSI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dewey Brazeal  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eric Van Soldt  |  Overall Experience 
Rating:
4.0

A little expensive.

Sujit John Vettam  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA GUTHRIE  |  Overall Experience 
Rating:
5.0

The staff was the best!! They accommodated us with every request. I will make sure to use this location if the need ever arises. Thank you!

Roberto Iyescas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Seth Nelson  |  Overall Experience 
Rating:
2.0

The facility and desk service were great although under-staffed chronically. Receiving and documenting monthly payments were LOUSY. Staff turnover is high and so every turnover caused issues. Good people. Lousy system. I’ve stored elsewhere issue-free for years (and in fact have had a large storage for the same length of time in Folsom, CA at Superior). I left U-Haul yesterday due to this company’s inability to credit payments made on time. Hassles and threats are not worth it.

Laura Sheffield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juanita Wilson  |  First Impressions 
Rating:
1.0

I already had a reservation approved through Uhaul when I arrived at the facility. I was renting a truck and wanted to take advantage of the free month of storage. The associate was unwilling to honor my reservation stating some policy even though his co-worker told him he should. I told him I was in a hurry and he was adamant that he wasn’t going to honor the one month free. He made me place a call to their transport department who did honor the reservation but really it just felt like a power trip. I would recommend giving your employees the discretion to make small customer service decisions because I will now go out of my way to find other locations when renting a Uhaul or needing storage in the future.

catharine mcsweeney  |  First Impressions 
Rating:
5.0

Awesome

Sam Navarrete  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia Castagnola  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Katrina Kennedy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Elitzin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOYCE CUBIO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL WARING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenya Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelly Adamczak  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Diana Lewis  |  First Impressions 
Rating:
5.0

Richard was really great with helping us find a unit that worked for what we needed.

Andrew Hill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

larry higdon  |  Overall Experience 
Rating:
5.0

Love the staff, guys did so well without having a manager on site. A special thank you to Sebastian and his team for the help!

Liza Logacheva  |  Overall Experience 
Rating:
2.0

It’s needs to be lit up. I’m a female and will not enter the facility alone. Not enough escape exits and with it being cement walls it’s very creepy when you deep in there. I refuse to enter the buildings alone at night time. It sucks because I often need in there past dark time.

Lora Stanbridge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Fronczak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT PHILLIPS  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

angelika sliwa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thaddeus Kozinski  |  First Impressions 
Rating:
4.0

I worked closely with Julia while she was there, and now with Jennifer, and I give them both a big thumbs up!!!!! Great customer service! Thank you!

Jennifer Miranda  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Sells  |  First Impressions 
Rating:
5.0

Jennifer, the Asst Manager at Sunrise Ave was incredible. Responsive to my needs, attentive and fully professional. She took care of everything quickly and efficiently. I strongly recommend that you do everything you can to retain this finest quality employee!

Steven Howe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARTIN BRANDFON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Davina Robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan Gordon  |  Overall Experience 
Rating:
5.0

A clean, well-lit, secure facility within budget that is highly accessible right off the interstate freeway. The local location with onsite, immediate availability of moving trucks, vans and box trucks makes this a hands-down winner.

David Mathes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Reiner  |  Overall Experience 
Rating:
5.0

What a together manager at that Sunrise Store! He was phenomenal. The moving service through UHaul's "MOVING LABOR" people are horrible. They never confirmed, never showed and we could not get through on the phone to the movers who we were set up with. Finally after being on hold 52 minutes with UHAUL I was able to speak to someone that did not seem to care, canceled the movers. We ended up moving ourselves and are waiting for a refund. So my rating for MOVING LABOR is POOR or NO STARS.

Deborah Bennett  |  First Impressions 
Rating:
5.0

All staff members were Excellent in their assistance.

Jerome Daigre  |  Overall Experience 
Rating:
5.0

There were some areas of damaged carpet in the storage building, and rat trap in my storage unit. I am crossing my fingers hoping rats don't damage my belongings while I am gone for a year or more.

Jon Spalding  |  First Impressions 
Rating:
3.0

The facility is really nice and seems pretty secure but the signs were hard to follow due to the new construction my first time finding the unit I got turned around multiple different times because there wasn’t a map of the whole building just the certain sections when you came up to them. Staff is friendly. The sign is misleading through when saying 24 hour access or extended hours upon request and the we code to scan was a dead end. I had to move my belongings out last minute and abruptly and I made it for my first two drops but the last one I was 4 minutes late on closing time and I was unable to reach someone in-house to speak to them about the extended hours. I had to unload my belongings somewhere else for the night until morning and ended up haveming to rent the truck another whole day. But I do like the facility and want to give it a chance

brian Avery  |  First Impressions 
Rating:
5.0

Both employees who helped us were friendly and helpful.

Jason Bertels  |  Online Move In 
Rating:
5.0

Overall experience very satisfying. Tried another haul company and their customer service sucked. General manager in Roseville made it very comfortable to deal with stressful time including Covid bout. Will definitely use your company again....thank you.

emil sabate  |  Overall Experience 
Rating:
5.0

Well professional organization take care to customer, excellent 👍 service and kindness.we been using 9months plus very convenient easy to enter and exit.

INBO SUNWOO  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Robert Bukovinszky  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig Maggard  |  Online Move In 
Rating:
5.0

Everyone was attentive, prompt, and free of shenanigans. An absolute breath of fresh air that reaffirmed my faith in the great uhaul name. Will always have uhaul top of mind for my rental truck and storage needs

ROSS WARSING  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tolli Perthuis  |  Overall Experience 
Rating:
5.0

Fantastic customer service. Friendly and very helpful!

Ryan Gordon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sheri L Bly  |  Overall Experience 
Rating:
5.0

Staff was amazing and very helpful to meet my needs.

Lisa Reiner  |  First Impressions 
Rating:
1.0

Leak over unit NEVER repaired. NEVER compensated for damage to storage contents resulting from overhead leak. Filthy floors resulting from standing water from leak. HOT in summer, COLD in winter...NOT adequately climate controlled in back part of building where storage unit located. Mgmt staff was unresponsive much of the time.

Sandi Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROUNY HABIBA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sam hashemi  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Graham Oconnor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqlyn Edwards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER RIVERA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph English  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SAMANTHA TENORIO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROUNY HABIBA  |  First Impressions 
Rating:
5.0

Good people, communication and friendly

HUMBERTO HERNANDEZ  |  First Impressions 
Rating:
1.0

Our unit 1908 12x14 ft had a large pipe in the ceiling opened to the sky among other openings. We moved in during evening hours. The open pipe straddled our unit and a hallway we didn’t use to access the unit. We went to remove our entire household belongings and there was extreme water damage and mold. The janitor said she was mopping the floor up regularly and notified management. In fact, there was a large area of wet carpet and a mop and bucket there leaning on the wall of our unit. We were never contacted. When we left destroyed wet boxes in the wet carpeted hallway I was called a scolded within 2 hours. The assistant manager came to the unit at my request and stated she knew the roof leaked and it was hard to contact everyone. She made no effort to contact us. Her attitude was, I hope you bought insurance. We were refused any money back on the rental of 7 months. No effort was made to help us. Family heirlooms dating back over a century were destroyed. Family wedding photos, antique books, Korean War memorabilia from my father. My Great Grandmother living room carved chair. Many other pieces of furniture and our bed. The extensive list goes on. The bottom of boxes fell apart from being soaked. No replacement boxes were offered. Mold was thick on many items. Framed artwork destroyed. Antique wool rugs molded. The clean white Uhaul paper inside boxes was wet and covered in green mold. The complete disregard and negligence or concern for the massive cleanup my husband and I took days to do was beyond pathetic. We are recently retired and many things we worked for and inherited in our lifetimes was damaged or destroyed. Insurance only covers damages, not lost time dealing with cleanup costs , despair, or unit costs that was a complete waste of money, to say the least. The manager was let go prior to the discovery of our units destruction. The assistant manager said she would try to get us a months rent back at least. The local FRM Chris said no. I purchased 5k of insurance since your facility states climate controlled and an environment like your home. We are reviewing our options for recovery once all the extensive photo documentation is submitted to insurance. The horrendous attitude towards people and their lives is abysmal. You should be ashamed.

Carolyn Testerman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA LEE STONE  |  Overall Experience 
Rating:
5.0

Staff at this facility is especially helpful and friendly while being also efficient and professional. I will go there again if storage needs arise.

Joyce Dean  |  Overall Experience 
Rating:
5.0

I wish Milage would not be the expensive when it come to rent a truck . Also the spaces for rent little be more affordable.

Estela Sierra  |  Overall Experience 
Rating:
1.0

My storage unit got broken into along with a few other peoples units as well. Highly do not recommend this facility because there is not enough surveillance to ensure your unit is safe

Steven Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bailey Laolagi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Mchenry  |  Overall Experience 
Rating:
5.0

Very smooth process

Rene Aguilera  |  Online Move In 
Rating:
5.0

Thank you Daniel and Megan. Worked their butts off even though there was a massive surge of people and stayed positive throughout.

matthew anderson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Clark Ross  |  First Impressions 
Rating:
5.0

The staff were all very friendly and helpful. Thank you for a great storage experience -- I'll definitely be back!

Tereza Joy Kramer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN SWARM  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Danielle Fernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANISRAE MCPHERSON  |  Overall Experience 
Rating:
5.0

Friendly staff and great customer service

Claudia Islas Zavala  |  Overall Experience 
Rating:
1.0

Barely had storage at this facility for 3 months and I got robbed. The manager told me there’s no active cameras in the hallways. I found out through other employees on staff the person who stole over $6,000 worth of my possessions and my identity is a repeat offender at the facility and they still shocking haven’t been evicted from the property (the thief of the facility has a storage unit at the same facility). Other tenants renting a unit stayed after hours and let the thieves in whole robbed me. Management noticed word locks are the common pattern with all robberies on the property and hasn’t stopped selling them to people. Management also hasn’t wanted anyone about the cameras not working in the halls or about the many thefts occurring on the property. My life and my things aren’t a joke and I haul has shown to be the most unsafe place to store my things. Truly unforgivable and the experience was so bad I will never forget it and I will always tell people to avoid uhaul for storage. How uhaul let this go on for so long without property addressing this awful situation is probably highly illegal and I’m seeking legal consultation after it’s become abundantly clear uhaul wasn’t doing their job to keep the entire facility secure. This facility is a hot bed of criminal activity and you all have the audacity not to keep it secure??? That’s a lawsuit no matter what your policy is. Burden of proof can be proven.

Jonathan Lojas  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

emil dobre  |  First Impressions 
Rating:
5.0

James was a great GM. Even though he helped me once it’s a experience I won’t forget. More employees in every field need to have the patience and level of customer service he has. Good luck in the service. Roseville uhaul storage off of sunrise

Martin Rosales  |  First Impressions 
Rating:
4.0

Staff was nice

Dimitri Antsiferov  |  Overall Experience 
Rating:
5.0

Manager (James) was extremely helpful in consolidating my storage units to improve our situation!

Michael Ward  |  Overall Experience 
Rating:
5.0

James was great. He took great care of us. He was attentive and walked us through the storage unit procedures. He made sure things wee done in a timely manner.

Gail McDaniel  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

dharmen PRASAD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT HURST  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sara MacGowan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DMITRIY LEYTMAN  |  Overall Experience 
Rating:
5.0

Great experience! I had an emergency and was able to get unit same day. I called ahead of time, and they gave me info over the phone as well as in person and gave me options to for my needs best.

Anna Zorchenko  |  Overall Experience 
Rating:
5.0

James is amazing and so is the rest of the crew

Dillon Griffith  |  Overall Experience 
Rating:
4.0

Need more counter service.

Kablia Moua  |  First Impressions 
Rating:
5.0

We had a great experience with the staff, just needed the space temporarily during a move. Thanks.

Jim Klar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALAN SEXTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet Welch  |  First Impressions 
Rating:
5.0

The manager at your Sunrise/Roseville location went out of his way to find a cabinet latch, that fell down the elevator shaft, for me. Made me very happy. One tip. Signs on top of the Roseville-Gateway monument signs on the two cross streets and the entry driveway at this location. Great rehab of an existing building in a popular geographic location of a city.

Kristan Barbour  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cassandra guthrie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARREN BUTCHER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larissa Mardock  |  First Impressions 
Rating:
3.0

The only problem I had was trying to contact them by phone. I was on hold for over 30 minutes several times. Only to get disconnected twice. The third time after 40 mins.being on hold I hung up.

tracy matthews  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenden Johnston  |  First Impressions 
Rating:
5.0

We would use you again!

Dave Kim Waterworth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Max Thompson  |  First Impressions 
Rating:
5.0

To make moving easier is the gift your staff has given me. Thank you for the one on one care and assistance, making my transition a more gentler and easy one. Your staff excelled and exceeded my expectations in every way.

Rachelle Bahem  |  First Impressions 
Rating:
5.0

I've rented many trucks and trailers from other Uhauls in the past. Those experiences varied between average and poor. However, my experience at your Sunrise store was beyond superior. In particular, your employee Jarren Cheathon made the experience absolutely excellent. Jarren is efficient, friendly, and professional. He was quick to greet me for the trailer return and moved me quickly through the process to finish my storage rental. After a long day of loading, moving and unloading, I really appreciated Jarren's demeanor -- it made the end of a long day nice.

Chris Beeson  |  First Impressions 
Rating:
5.0

Too hot climate was uncomfortable when inside my unit. Otherwise great

debra walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODERICK FISHER  |  First Impressions 
Rating:
4.0

Sure a lot of rules, but I guess with todays litigious society its some what necessary.

Kristan Barbour  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom Cunningham  |  First Impressions 
Rating:
5.0

I love the added security on each unit!

jorie johsnon  |  First Impressions 
Rating:
5.0

Excellent and responsive customer service by staff

Michael Ward  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry Wilson  |  First Impressions 
Rating:
5.0

Ariella is the bestest

Dillon Griffith  |  First Impressions 
Rating:
4.0

The staff were all very helpful, but the facility did seem a bit understaffed. We were initially over-charged for our unit, but Jarren was especially helpful to contact his manager and to get everything sorted out. He really went above and beyond in customer service, which seems to be a rarity these days.

Anne Harrell Stockdon  |  First Impressions 
Rating:
5.0

The lady working was amazing. The place was super busy but she was doing so good.

Morgan Monroe  |  First Impressions 
Rating:
4.0

Awesome customer service! Formally a hospital. Good location. Reasonably priced.

Shawnette Dunson  |  First Impressions 
Rating:
5.0

Very helpful staff and very clean facility!

Glenn Ovitt  |  First Impressions 
Rating:
3.0

Friendly staff, clean and well maintained building, air conditioning was not finished yet but its still under construction I even rented a van and they allowed/trusted me to extend and use the vehicle for a little over a week and did not hassle me about the payment. However...the very thin, pale skinned, dorky lookin ponytail guy with the glasses who has no business driving your larger trucks. I literally watched him trying to park one and it was painful seeing how he hit like two other trucks in the process.. also he was very rude and unprofessional to my ol lady and myself. Dude looks like an ugly little rat and in my opinion should be let go. 🙃✌

KRISTOPHER MILLER  |  Overall Experience 
Rating:
5.0

Andrew was excellent. He was patient and helpful with all my questions and needs, regarding renting the truck and selecting the perfect storage space. I'm very glad he was working the counter when I walked up. Everyone else also was kind and ready to help if I needed it. The cleaning staff were all working hard -- and it showed. Thank you for being an excellent staff and facility. Must be well-managed.

Tereza Joy Kramer  |  First Impressions 
Rating:
5.0

Fabulous customer service! Thank you!!

Selena Miranda  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Velky  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chelsea Grattan  |  First Impressions 
Rating:
2.0

It’s haunted

Joseph Uzeta  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathryn Dudugjian  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AMY ELIZABETH ZEMAITIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marta Alvarez de Mendoza  |  Overall Experience 
Rating:
5.0

Great customer service! Extremely professional and very curtios.

Erik Lewis  |  First Impressions 
Rating:
4.0

Guys behind the counter were very helpful. Great customer service!

tracy matthews  |  First Impressions 
Rating:
4.0

The storage unit floor just needed to swept out a little bit before I moved in.

Brian Hartman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devonna Johnson  |  First Impressions 
Rating:
5.0

The staff is extremely friendly and helpful.

Jason Yeager  |  First Impressions 
Rating:
5.0

The guy that helped us was quick fast and alone

Lucio Hernandez  |  Overall Experience 
Rating:
5.0

Great service. I appreciated the complimentary trolleys.

Cora Clark  |  Overall Experience 
Rating:
5.0

Staff is great, helpful and definitely make things a lot easier. The facilities clean so that’s a plus. Overall very happy with choosing to rent a storage here

Angela Adkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Miranda  |  First Impressions 
Rating:
5.0

I needed a second storage unit, the other day Jarren was so helpful that I decided to go during his shift so he could help me out. For the second time this week, Jarren took the time to show me the available units and work to meet my customer needs. U-Haul is lucky to have such a great employee.

David Vega  |  First Impressions 
Rating:
5.0

I rarely fill out surveys but my experience was excellent. Jarren took good care and took the time to help me out without rushing or pressuring me into a decision. I have been in customer service for over 17 years and now days you rarely see that level of professionalism.

David Vega  |  Overall Experience 
Rating:
5.0

Customer service is excellent!!! I had a problem with my rental and they worked it out.

Cynthia Pitois  |  First Impressions 
Rating:
5.0

Matt and Ayellia were absolutely a pleasure to deal with. Very helpful and friendly staff. Even though it’s a bit of a drive, I’ll come back just to deal with them. As a matter of fact, we have to bring another load and I’m absolutely going through them again.

Talal Hayder  |  First Impressions 
Rating:
5.0

The manager James Hansen was very helpful in resolving an issue created by poor systems integration. U-Haul should really invest in their IT infrastructure to ensure seamless Customer experience. If it were not for James this rating would be 1*!

Tom Hogan  |  First Impressions 
Rating:
5.0

Great staff, easily accessible units, and plenty of carts to use.

RYAN DYE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bibiana R Koerner  |  First Impressions 
Rating:
3.0

Hard to locate., inconvenient access to storage area, staff themselves have a hard time locating storage unit. Staff very patient and great customer service however

Corina Naples  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kenneth Devore  |  Overall Experience 
Rating:
4.0

Very clean. Just need more directional signs guiding you to the office. It’s up a steep drive and behind a building. A little bit hard to find. Staff was VERY KIND. The facility is clean

Kim Sims  |  First Impressions 
Rating:
5.0

Honestly the best experience I've had yet with truck rentals and storage facilities AND even buying units hands down and I'm not just saying this. Manager James was/is a super professional but also super cool/friendly guy, as well as helpful and knowledgeable of his job and the company. Look forward to continuing business at the North Sunrise location

KRISTOPHER MILLER  |  First Impressions 
Rating:
5.0

The young man that helped me check in was awesome and took care of me very well

edwin cahill  |  First Impressions 
Rating:
5.0

so user-friendly, fantastic facility, great customer service!

Shannon Lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NEMA BIDGOLI  |  Overall Experience 
Rating:
2.0

The reason I wouldn’t recommend is I had reserved a unit online, got confirmation and the reservation couldn’t be found. So I’m not paying money for a bigger unit because I was there with my stuff and needed to store. It’s a Saturday and of course it’s going to be very busy but there was not enough staff on to help people. It was a very long wait. Your staff was very pleasant and helpful but very over worked which is U hauls fault, not the staffs fault. They were trying to do both uhaul trucks and storage. It was a lot for them! The other reason for the low rating is your co Outer system is slow and and accurate. I was told it was better to pay my bills in person because of glitches many times payment doesn’t get recorded. Really, in a technical world full of technology I shouldn’t pay online. That seems ridiculous but after losing my online confirmation I believe it!!!!

Gabrielle STEWART  |  First Impressions 
Rating:
3.0

James (Mgr on duty) was exceptionally helpful and professional. However, I did not find the same experience with other two staff at front desk. Maybe they were still in training...frustrating being treated like a "number" and not a valued customer. James was WONDERFUL and made up for the inexperience and unprofessionalism of the others.

Sandi Miller  |  First Impressions 
Rating:
5.0

Thank you for kindness and friendly.

INBO SUNWOO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Wickes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Bukovinszky  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Mathes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharleen Ashby  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Smiley  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Denise Grimes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darlene Sedlacek  |  First Impressions 
Rating:
5.0

Rented a truck and got a free storage unit for the month. Great service and friendly workers.

Frank Meza  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER SIMPSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sean rohan  |  First Impressions 
Rating:
5.0

Well kept and clean. The staff were also great and helpful.

Rolan Owens  |  Overall Experience 
Rating:
5.0

All the staff was very friendly and polite. They were very professional.

ERICK CARIAS  |  First Impressions 
Rating:
4.0

The unit I was supposed to move into is still being built. I had to transfer to a bigger, more expensive unit than I had requested, however, the condition of the storage unit is phenomenal and I am very happy with the facility.

Melanie Oxley  |  Online Move In 
Rating:
3.0

I will say this rating has nothing to do with the gal that helped me and it all boils down to what I'm assuming is cooperate. The building where my storage is at is under construction and adding units. Those units won't be available for another month. However they added them to there website as though you can reserve them today. I went in there and they had one unit left which was much smaller than the unit I reserved. I felt bad for the girl because she said pepole were going in there all day expecting a storage. Poor planning on the businesses part

ANGELA ADKINS  |  First Impressions 
Rating:
5.0

Staff was helpful. Loved it. Thank you. Provide ramps though.

Autumn Sinclair  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexander Hernandez  |  First Impressions 
Rating:
5.0

Matthew was a great help and made it all so easy and accommodating. Great representative of the Uhaul company

Timothy Martin  |  First Impressions 
Rating:
5.0

From the moment we got there till the moment we left your staff was amazing! We were in a move and the young professional man working the office took care of everything we ran into. He is an asset to your company.

Pam Heine  |  First Impressions 
Rating:
3.0

Thank you for the free additional storage unit you were able to provide me with , I didn’t end up using it and would like to know if any additional fees were added or is there a refund? Please advise my phone is 5303190138

Julie Lalonde  |  Overall Experience 
Rating:
1.0

Don't leave your card information with them they'll pull out money whenever they want without your permission.

JESSE PLACENCIA  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

EMILY CRAANE  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL HARRIS  |  First Impressions 
Rating:
5.0

Made moving a breeze with good equipments and easy access to the storage

Joe Naibose  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES SHAVER  |  Overall Experience 
Rating:
5.0

Best storage experience of our lives. Friendly and helpful staff. Well-supplied store, and — best of all — climate controlled for long-term storage. Really good and safe experience, unlike some other places we looked at. We highly recommend the facility on Sunrise in Roseville, CA. Good on you!

Connie Rose  |  Overall Experience 
Rating:
5.0

Arielle took a really bad ubox experience and made it tolerable she was very helpful. She’s an excellent employ

Charlena Park  |  First Impressions 
Rating:
5.0

The very nice front office person, Angelina , sorry if that is not her name, took care of everything, was perso able, showed us all details and told us to contact her if we needed anything. We felt very happy with our decision for uhaul and we treated like friends.

Dave Kim Waterworth  |  First Impressions 
Rating:
2.0

In the morning when I checked in the guy clerk was very helpful and considerate. When I came in the afternoon for the storage unit put my items in the woman working behind the counter was very rude and not very helpful. That is the only reason why I'm putting below average . If it wasn't for her this facility is excellent . This was on March 17th 2021.

Alicia Padilla  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Brandyberry  |  Overall Experience 
Rating:
5.0

Find kind and helpful staff.

Gregory Puckering  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ian Rurka  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jessica Kennedy  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jon Salmon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RYAN MILLHOLLIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy Parker  |  Overall Experience 
Rating:
3.0

Staff not helpful and check in and check out times are too long

Muhammad Khan  |  Overall Experience 
Rating:
3.0

The computer System needs to be up dated and a lot faster and easier for the workers..

kirt lewis  |  First Impressions 
Rating:
5.0

Landon was extremely helpful and I must say all the staff were helpful and friendly. This is a great facility in the area to store at!

Mark LeBlanc  |  Overall Experience 
Rating:
5.0

The staff were always so helpful and it is a very secure place

Kristina Hough  |  Overall Experience 
Rating:
5.0

Joe was very polite, courteous, and helpful. I appreciated his assistance and would highly recommend the facility.

Cortnee nuzum  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CASONDRA ADAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bob Ecklund  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYLER LOPEZ  |  First Impressions 
Rating:
3.0

Do not like the fact that I was forced to buy a "U-Haul Lock" to lock up my storage area. Why is this?

Michael Davis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert Sheeders  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Alexis Keown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rebeca alvarez  |  Overall Experience 
Rating:
5.0

So far, so good! We have been pleased to this point, although we did nearly have a mix up in the units assigned and agreed upon. Vickie-Marie Ward

Menzaleh Temple #16 Daughters of the Nile  |  First Impressions 
Rating:
4.0

I showed up and only one person was working and I must have waited 5 mins or so while he was in back or restroom. After everything else ran smooth regarding the storage except the fact some maintenance was being doing and they had their vehicles parked in the unloading/loading dock area.

ALAN SEXTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gjuan Henderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHANNON GRAEF  |  First Impressions 
Rating:
2.0

The unit I reserved was not available when I got to the facility. There was 2 people working but only one was handling customers. The other was working on the computer, she could have easily helped given the person in front of me took 20 min to rent a truck and that was just the time after I got there. I was very disappointed in the 2nd floor unit and my moving crew almost didn’t help because of it.

debbie LEVY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Troy Payne  |  Online Move In 
Rating:
5.0

I had an awesome experience the guy working was extremely helpful coming in and outside because I had left my mask at my old place while loading.. I even bought a lock..

Stephanie WhiteWaalkens  |  First Impressions 
Rating:
5.0

Both Sunrise and Wills street facilities provided excellent support during a very stressful move! They were all amazing! Highly recommend!!

Catherine Crespo  |  Overall Experience 
Rating:
5.0

Amazing staff and Ryan was very helpful! Clean, organized, and good operation all around!

Elijah Tveretinov  |  First Impressions 
Rating:
1.0

employees at this site were extremely RUDE!!! Have not had a positive experience there yet. Thinking of moving to another storage facility even further away just so I don't have to deal with them.

lisa fielder  |  First Impressions 
Rating:
1.0

This storage unit is about 3 hours away from where we're moving from. We decided to check in online because we knew we'd get there late. Having the access code would have been extremely convenient for us had it worked. We got there WITHIN the unit access hours but after the staff had left. Customer service over the phone and chat has absolutely no ability to help you with literally anything because even though it's uhaul, from the website, and the number is on the facility door, they're separate from them and can not help I any way shape or form. Alls the woman on the phone kept saying was, "this facility probably hasn't set up 24hr access." I said, "it says 24hr access right above the security box...it's 8pm..." and alls I kept getting after that was, "there's nothing I can do." It was literally our only available day to move our belongings and we had no other option. Luckily, a very nice woman who was accessing her unit let us in and helped us move inside. So all in all, this facility might be amazing, but holy smokes did the virtual customer service stink! I've contacted CS over chat before and they've been able to help, but little did I know they aren't connected to certain facilities in any way! Why in the world even have a 24/hr CS team if they literally can't do anything? The point of the code was to be able to access our unit contact-free on our own time. No where did it say it wasn't going to work! Make it known on your site that your having trouble with access codes or give more ability to help customers to your CS department.

Chelsea Marsh  |  Online Move In 
Rating:
3.0

We moved out on September 21. Although we notified the staff and left the units clean and open, we received three separate bills after that one for each unit. This was very disturbing. We called and were told by Customer Service that it would not happen. It did anyway. I would have given an Excellent rating had this billing nightmare not happened.

David Kirk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon Steck  |  Overall Experience 
Rating:
5.0

Awesome storage facility easily accessible from the freeway. Staff very friendly. So glad we picked this location out of all possible choices. Also was able to return one-way Uhaul truck. Can't say enough positive things about the place.

Mark LeBlanc  |  First Impressions 
Rating:
1.0

I did not receive the dolly I ordered or mattress pads. The uhaul smelled completely like a skunk and stuck to the items I moved. Absolutely awful experience

Alec LaMothe  |  First Impressions 
Rating:
1.0

I reserved a ground level unit with a credit card and then called 2 days prior to moving to ensure there is a ground level unit available, and was told that YES a ground level unit available to me. When I arrived there was no ground level unit and it took me twice as long to move in. I couldn't go anywhere else because I was on a strict time-line and felt like I was basically taken advantage of. I am currently looking to move my stuff out after only one day in storage due to the lies this company told me. Would not recommend this place to anyone for anything

Lance Lackie  |  First Impressions 
Rating:
5.0

Both employees that assisted us were super friendly and extremely helpful. We had a nightmare of a time with actually renting a truck so it was nice that UHaul was able to somewhat redeem themselves through their storage system.

Alexa Roy  |  First Impressions 
Rating:
1.0

Check in time took 1.30 hours even though I had made online reservation

Muhammad Khan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dustin Singleton  |  Overall Experience 
Rating:
5.0

Dawn has helped us a number of times with a difficult move with lots of delays. She has bent over backwards with her friendly and helpful customer service. Highly recommend.

Gayle Singleton  |  First Impressions 
Rating:
1.0

The elevator was not working

KENECHUKWU EZE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter Husmann  |  Overall Experience 
Rating:
4.0

I would recommend helping the employees to upgrade their internet or computer equipment. They have ran into issues multiple times when I’ve gone in for a purchase, all due to computer issues. It is clearly really stressful for them, especially because customers get frustrated about having to wait while their computers continue to have problems & respond slowly. I think it would not only help the employees but increase customer satisfaction! I’ve interacted with 5 + employees at this location & found them all the be professional, kind & helpful!

Alexis Keown  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wesley Chase  |  First Impressions 
Rating:
5.0

Great service, nice facility

Kaplan Petrik  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSICA LAVIN  |  First Impressions 
Rating:
4.0

The customer service was excellent. I even had a rep remind me of my payment due date before it accrued a late charge which I truly appreciate given the hustle and bustle of my life. It truly meant a lot to me as a hard working single mom. When I moved in there were a LOT of leaks in the roof and I even had to change units before actually moving in due to water damage and leaks. Because of this I made sure to get the extra insurance coverage. I'm glad to say that while there were lots of leaks in the roof, thankfully my unit did not appear to have any water damage during the course of my rental agreement. I was also happy to see a lot more tenants moving in while I was moving out. So nice to see a small business thrive!

Miranda Helliwell  |  Overall Experience 
Rating:
1.0

Staff including the manger is very rude. They couldn't find time to check me out professionally, they wrote my information on a post it note and sent me on my way. Same exact treatment you get when you rent something from U-Haul. Hopefully someone decides to bring in some responsible leadership, at that point they may be able to turn this facility around.

Darin Franco  |  Overall Experience 
Rating:
5.0

Dawn really knows her stuff!! She as well as the other staff members were great, helped with our needs. Very busy location but staff manages to keep up with demands wihile maintaining a good attitude!!

David Rodrigues  |  First Impressions 
Rating:
5.0

Staff very helpful and knowledgeable as well as friendly.

Christina Miller  |  First Impressions 
Rating:
5.0

We moved ourselves 400 miles. We had to use two trucks and a trailer as well as a storage facility all from U-Haul. The moving process took us quite a while, partly because of COVID epidemic, but we successfully made the transition because of the friendly and knowledgeable staff, the dependable vehicles and solid packing materials, and the clean and secure storage facility, all from U-Haul. Thank you U-Haul!!

Howard Anderson  |  Overall Experience 
Rating:
5.0

Great staff and great overall experience with this facility. Customer service was excellent!

Denise Sala  |  Overall Experience 
Rating:
4.0

Great experience. But, as an Active Duty member that has been using U-haul for several years. It’s strange that there is military rates for storage..

Travonta Jenkins-Haynes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Saied Hemati  |  Overall Experience 
Rating:
5.0

Dawn at the 333 sunrise Ave in Roseville was amazing/ friendly and sweet. I had the worst day yesterday plus experience with the 800 haul(phone) & she did everything possible to help me.

Melissa Stone  |  First Impressions 
Rating:
5.0

Lovely, straightforward service. Thank you!

Kimberly McKenzie  |  First Impressions 
Rating:
1.0

The manager at this location is so rude, zero customer service. What has happened to U-Haul? How is someone like this running a facility. If you have an issue to bad your dealing with corporate U-Haul it’s not my problem, you want help with storage to bad we don’t have time. Pay your money and take what we give you. if you don’t like it call a hotline in which no one answers. I will try my hardest never to use U-Haul again.

Darin Franco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura Mecca  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julie Robbins  |  Overall Experience 
Rating:
4.0

The entrance to park was awful. I couldn’t tell where the entrance was. There was no sign from the direction I came from. The customer service was great. He was very helpful and pleasant.

Shannon Steck  |  First Impressions 
Rating:
3.0

I reserved a 1st floor storage and when I arrived at the location to check in they no longer had a 1st floor storage available for me. I was pretty annoyed that I make a reservation and what I request its no longer is available.

Destiny Effiong  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff. This almond with the truck, trailer and facility made my move less stressful. Thank you.

Howard Anderson  |  First Impressions 
Rating:
1.0

Employees were never able to help you with your issues and they couldn’t find the receipt In the system, or needed a managers override, complaining that the system is too old.. always an issue there

MARTHA ZARATEGOMEZ  |  Overall Experience 
Rating:
5.0

The staff was very helpful and accommodating. The rooms are clean and well-maintained. The security and climate control are a big bonus.

Colleen Sullivan  |  First Impressions 
Rating:
4.0

Dawn is wonderful. Very helpful and professional!

JULIE GOOD  |  Overall Experience 
Rating:
5.0

Dawn whert is a great asset to your company.

daryl Mayo  |  First Impressions 
Rating:
4.0

There is no trash can for renters anywhere very inconvenient

Taylor Cruz  |  First Impressions 
Rating:
5.0

Ms. Dawn was so awesome and very helpful and knowledgeable, very friendly.

Ana De la Rosa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark yanga  |  First Impressions 
Rating:
5.0

Ms. Dawn, she was very kind and helpful very well, excellent customer service.

anna de la rosa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WARREN SIVERTSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dale Bickerton  |  Online Move In 
Rating:
5.0

Uhaul has improved their service and fleet much over the last twenty-two years. The 333 Sunrise Ave location has helpful and professional employees and thank goodness for the operational elevator. Good job everybody and thanks!

jason gee  |  First Impressions 
Rating:
5.0

This facility was so excellent with customers service. I hope yo can acknowledge the workers: Dawn, Katie, and the gentleman who was working with Katie Copeland the morning of April 4, 2020 at 8:30-9:45am. The service was just so good, I felt important, safe, and cared for. Thank you so very much.

Janelle Brancato  |  First Impressions 
Rating:
5.0

Dawn ... the best ever ... Dawn goes the extra mile fo her job ... U-haul is very fortunate to have an employee like Dawn ... Dawn is management material ...

David Chavez  |  First Impressions 
Rating:
3.0

When I went in to set up my storage it was apparent that many of the staff members were not trained eventually somebody did come over and was able to help me it did take excessive amount of time everybody was very polite though. When I came just about a month later to close my account it was on Saturday it was a young girl working and a young man you could tell he wasn’t trained but he was polite but the girl seemed like she was inconvenienced after waiting a while I did leave came backWithin the hour and the young girl was in the restroom I could hear her talking on the phone I was waiting in line she came out of the restroom and was began texting on your phone and then eventually came over to help me other than the staffing everything else was great

gale torrance  |  Overall Experience 
Rating:
5.0

The guy checking me in was so helpful on 2/10/2020 I had to come back and get a storage unit my move didn’t go as planned and he made it really easy!

Heather Martin  |  First Impressions 
Rating:
3.0

I think they are still learning the software system but very friendly and willing to make things right

Shawn-Marie McKinley  |  First Impressions 
Rating:
3.0

I think its so new they are still learning how to operate software system. I had a few issues. But very friendly and willing to make it right

Shawn-Marie McKinley  |  Overall Experience 
Rating:
5.0

I had the best overall experience with U-Haul was great! the 800-#Could use some more training. the straps on the flatbed came loose several Times.Miss Luna in the Vegas office was great!

MARTHA ZARATEGOMEZ  |  First Impressions 
Rating:
5.0

Dawn was so friendly! She is new and tried so hard to do a great job for us. She is very conscientious and cares about the customer!

Lisa Saqui  |  First Impressions 
Rating:
5.0

Love the site, was greeted well and very pleasant employee's. Love it and I feel like my things are safe.

christine klinsfelt  |  First Impressions 
Rating:
5.0

Nolan, Dawn and Melissa were wonderful to work with. They took care of all my needs and were very accommodating to make changes very quickly. Very professional group!

JULIE GOOD  |  First Impressions 
Rating:
4.0

Nicole was very helpful and courteous, thanks Nicole!

Matthew Brown  |  First Impressions 
Rating:
5.0

Nolan was very professional and helpful on a brand new service offered at his location

Nick Ahle  |  First Impressions 
No reviews have been submitted for this location.

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