Customer service was good
ELMER L.Customer Reviews for U-Haul Moving & Storage at Sunrise Avenue
Testimonials From Recent Customers
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there was no fuel in the car. I had to refuel for my money, when I returned, I said this, gave checks that I spent $ 70 on fuel and there was no reaction. but for something that drove more money debited from the account
Dmytro M.The ramp on the 26 foot truck I rented jammed and got stuck in the middle of unloading the truck for a customer. It delayed my customers job and created a dangerous situation for me and my man since we had to unload Manny large awkward heavy items off to the side of the ram over the bumper, causing a delay which the customer was not happy about . The manager at that location, Jennifer, was helpful in helping me As best she could but it was not her fault that the ramp came off its tracks. I run a lot of trucks from you guys and I've never had that happen before. The staff that rented me the truck Sunday morning was extremely professional and expedited me through the process Quickly and obviously knew what they were doing which is always a great experience. Gracias
CIRILO O.UHaul on Sunrise in Sacramento is an excellent facility and run by an excellent gen mgr. No improvement needed that I could recommend.
EMIL S.The self service app wouldn't let me upload Mt odometer and fuel Guage photo and it was frustrating because the app has a lot of promise
Michael C.Great folks & services.
RICK M.Third time I have been here in the last year. Great service!
BEVERLY B.There was an error with the system when checking the gas. I brought it back with more than was required, and it said I brought it back too low, so I was charged over $100 and will have to wait for a refund.
Nicole D.Back Of truck wasn't swept out and dolly was missing. We ordered contactless and we had to go inside for the key and the dolly
christopher L.Everything was on task great customer service
HILDA G.Accommodated to my needs.
Alvaro M.Very smooth process
Rene A. | Online Move InThank you Daniel and Megan. Worked their butts off even though there was a massive surge of people and stayed positive throughout.
matthew a. | First ImpressionsThe only downside to this dealer was that the trailer was sent out with a nail in the tire that I had to have fixed within 5 miles of leaving the lot. The condition of the screw in the tire made it clear that it had been in the tire for some time. Other than that, kudos to this dealer.
Wilford P.Great support
AARON C.The lady assisting us was argumentative, condescending and rude she refused to listen…… bad experience.
ANNETTE B.Place is clean and it's a good location. They seemed short staffed but many businesses are.
Joseph D.The intake person was spot on and got me in and out quickly without issues.
CHRISTOPHER D.Less confusion in your availability of your rental. Too many updates changing locations.
CLARICE H.Great experience. Thank you
JOANNE J.The staff were all very friendly and helpful. Thank you for a great storage experience -- I'll definitely be back!
Tereza Joy K. | Overall ExperienceI haul is overhauling customer service in a positive way! Easy to rent
Juancho F.Ensure these errors and cancellations do not occur. It made the experience more stressful and significantly impacted my moving plan.
Shawn W.To improve the visit for the next couple I recommend firing who ever was working Tuesday December 14 at 7am. Extremely horrible customer service. He was accusatory and easily the rudest employee I have ever met anywhere.
MCKENZIE M.Quick and friendly service at both check-out and check-in.
BRETT F.Thank-you U-Haul, your company has never let me down. My Wife and I love your location in Roseville, CA, off of Sunrise Drive near Douglas Blvd. --GAM/KLM.
GEORGE M.Staff greeted me at the truck, asked questions to make sure that their service met my needs. Very personable and friendly. I advised of a potential issue with the truck and both staff members asked questions to make sure that it was addressed.
JOHN S.Roseville sac is very friendly and helpful. New orleans need improvement!!
MARK R.This was the worst experience I've had with U-haul. My equipment location was changed without it being communicated well, took way to much time to correct it, when picking up the truck I walked in and was there for almost a half hour with no worker there to assist me, I literally could have robbed the place, finally when I made it to the truck I turn it on and there's not 1/4 tank and it gave me warning signals of low fuel.
JANENE C.The Jennifer experience was great. Jennifer then took me through the process steps and driveaway.. The Adam experience was fantastic as well. I pulled up to the return area and he took over for the return process. This is great Uhaul team at this location. Thank you. Richard
RICHARD S.Nada… process was painless
JEFFREY A.The thing you turn to lock the ball on the hitch continued to loosen during my drive and I had to stop often to tighten it back down.
TINA S.The young man at Sunrise Roseville was awesome! I did have to drive 35 miles out of my way because the drop off in Auburn was well MIA . Wasting my time and money as I was originally set to drop at grass valley road 2 miles from home !
David S.I do not understand why you decide how many miles I am going to drive and overcharge me in a process. You punish me already for returning the truck to different location by charging double rates. In my prepaid order was indicated 1014 miles and I drove only 912 miles. I was refused a refund. Instead I was told that it is a company policy. It is a "robbery in a daylight." I will never rent one way from you again.
KONSTANTIN L.JENNIFER KINKEL IS AN AWESOME 😎 MANAGEMENT TEAM PLAYER! MULTI-TASKER IS HER MIDDLE NAME! ADAM IS A VERY PATIENT ASSOCIATE WITH EXCELLENT CUSTOMER SERVICE SKILLS!
JANISRAE M.During dinner breaks, make sure someone covers the rental desk.
Roger S.Friendly staff and great customer service
Claudia I. | Overall ExperienceBarely had storage at this facility for 3 months and I got robbed. The manager told me there's no active cameras in the hallways. I found out through other employees on staff the person who stole over $6,000 worth of my possessions and my identity is a repeat offender at the facility and they still shocking haven't been evicted from the property (the thief of the facility has a storage unit at the same facility). Other tenants renting a unit stayed after hours and let the thieves in whole robbed me. Management noticed word locks are the common pattern with all robberies on the property and hasn't stopped selling them to people. Management also hasn't wanted anyone about the cameras not working in the halls or about the many thefts occurring on the property. My life and my things aren't a joke and I haul has shown to be the most unsafe place to store my things. Truly unforgivable and the experience was so bad I will never forget it and I will always tell people to avoid uhaul for storage. How uhaul let this go on for so long without property addressing this awful situation is probably highly illegal and I'm seeking legal consultation after it's become abundantly clear uhaul wasn't doing their job to keep the entire facility secure. This facility is a hot bed of criminal activity and you all have the audacity not to keep it secure??? That's a lawsuit no matter what your policy is. Burden of proof can be proven.
Jonathan L. | Overall ExperienceSlow ser
MICHAEL C.All employees were friendly & helpful! Using the smart phone app was so easy & I am 68 years old. I will be back again. Thank you so much.
Teresa E.Staff was extremely kind and accommodating.
SUSAN F.I reserved a trailer online. When I went to pick it up everything went great. I ended up needing to keep it an extra day. All I had to do was call and there was no problem. I have rented from the Sunrise location several times and dealt with probably everyone who works there and they have all been very helpful. It's a great place for all your rental needs. The only thing that would make it better for me is if they started renting dump trailers.
Brian D.Everyone was so helpful. It was awesome to have storage options at the same place we dropped off the trailer.
PETER D.All good
RICHARD T.very friendly and helpful
EBERHARD K.Best SERVICE EVER any place ANY TIME. The team of brothers working at this location have best service I ever come across straight up.
CARL B.James was a great GM. Even though he helped me once it's a experience I won't forget. More employees in every field need to have the patience and level of customer service he has. Good luck in the service. Roseville uhaul storage off of sunrise
Martin R. | First ImpressionsStaff was nice
Dimitri A. | Overall ExperienceManager (James) was extremely helpful in consolidating my storage units to improve our situation!
Michael W. | Overall ExperienceJames was great. He took great care of us. He was attentive and walked us through the storage unit procedures. He made sure things wee done in a timely manner.
Gail M. | First ImpressionsHelpful courteous staff
NICHOLAS D.Everything was great at drop off!
Owen S.Having your employees use their personal phones to take pictures of my drivers licenses and to return the equipment is wrong and very ineffective! The whole check in and check out process was horrible and too way to long because of poor computer systems. Your employees Daniel and Jennifer were great and made the best of trying to work with such an in efficient system.
MELISSA D.Staff was professional and helpful. They were tremendous. Gracias
RAYMOND H.James was awesome!!
LANE B.Everyone was absolutely amazing!!
HALEY R.The staff member who helped me was very helpful. Helping me create an account and check out when I came back. Adam was wry personable I appreciated his help very much.
JONATHAN B.A very good experience
KEVIN P.U-Haul Box solved a problem of getting a small load of household goods from CA to Illinois! Great idea and great process!
Jill M.Everything went smoothly.
VERNON D.People are very friendly and courteous. Equipment was very clean and well maintained which is a reflection of the care and pride the crew at this location takes.
RICHARD W.Great experience! I had an emergency and was able to get unit same day. I called ahead of time, and they gave me info over the phone as well as in person and gave me options to for my needs best.
Anna Z. | Overall ExperienceJames gave excellent customer service. He explained everything clearly and advised me on all the questions I had.
TREVOR N.Our experience was great. Our movers unexpectedly canceled the morning of the move, (crew exposed/had CoVid) but offered another crew later in the day. I called in a panic, spoke with James. He said no one was scheduled for the afternoon time slot- so he moved the reservation, was polite, and said “glad we could help, hope you day will go smoothly.†When we picked up the truck, Adam helped us and was polite and friendly - even on the phone when he had to put a caller on hold.
SCOTT B.Did not want me to stay for check in. Charged me for gas . I went to the gas station before I dropped off the truck it was at only a few blocks down the street. What a joke
KENNETH S.Friendly staff 10/10 service.
GAVIN JAMAAL B.ND
STEPHEN L.Friendly helpful staff
John O.APPRECIATED THE GOOD SERVICE AND FRIENDLY, COMPETENT STAFF
Sandra S.Staff is very helpful and friendly
John F.James is amazing and so is the rest of the crew
Dillon G. | Overall ExperienceIt was hard to find the truck
reema K.Need more counter service.
Kablia M. | First ImpressionsWe had a great experience with the staff, just needed the space temporarily during a move. Thanks.
Jim K. | Overall ExperienceSuperb customer service, and good rates, these reps are really smart and helpful, won't go anywhere else!
DARYL W.Excellent service from everyone Thanks so much guys
MICHAEL E.Bradley was very attentive and respectful. Great representative of your company.
DARRELL J.All is well.
PATRICIA HELEN B.To make moving easier is the gift your staff has given me. Thank you for the one on one care and assistance, making my transition a more gentler and easy one. Your staff excelled and exceeded my expectations in every way.
Rachelle B. | First ImpressionsI've rented many trucks and trailers from other Uhauls in the past. Those experiences varied between average and poor. However, my experience at your Sunrise store was beyond superior. In particular, your employee Jarren Cheathon made the experience absolutely excellent. Jarren is efficient, friendly, and professional. He was quick to greet me for the trailer return and moved me quickly through the process to finish my storage rental. After a long day of loading, moving and unloading, I really appreciated Jarren's demeanor -- it made the end of a long day nice.
Chris B. | First ImpressionsI love the added security on each unit!
jorie j. | First ImpressionsExcellent and responsive customer service by staff
Michael W. | First ImpressionsAriella is the bestest
Dillon G. | First ImpressionsThe lady working was amazing. The place was super busy but she was doing so good.
Morgan M. | First ImpressionsAwesome customer service! Formally a hospital. Good location. Reasonably priced.
Shawnette D. | First ImpressionsVery helpful staff and very clean facility!
Glenn O. | First ImpressionsAndrew was excellent. He was patient and helpful with all my questions and needs, regarding renting the truck and selecting the perfect storage space. I'm very glad he was working the counter when I walked up. Everyone else also was kind and ready to help if I needed it. The cleaning staff were all working hard -- and it showed. Thank you for being an excellent staff and facility. Must be well-managed.
Tereza Joy K. | First ImpressionsGreat customer service! Extremely professional and very curtios.
Erik L. | First ImpressionsThe staff is extremely friendly and helpful.
Jason Y. | First ImpressionsCustomer service is excellent!!! I had a problem with my rental and they worked it out.
Cynthia P. | First ImpressionsMatt and Ayellia were absolutely a pleasure to deal with. Very helpful and friendly staff. Even though it's a bit of a drive, I'll come back just to deal with them. As a matter of fact, we have to bring another load and I'm absolutely going through them again.
Talal H. | First ImpressionsThe manager James Hansen was very helpful in resolving an issue created by poor systems integration. U-Haul should really invest in their IT infrastructure to ensure seamless Customer experience. If it were not for James this rating would be 1*!
Tom H. | First ImpressionsThe young man that helped me check in was awesome and took care of me very well
edwin c. | First Impressionsso user-friendly, fantastic facility, great customer service!
Shannon L. | First ImpressionsThe reason I wouldn't recommend is I had reserved a unit online, got confirmation and the reservation couldn't be found. So I'm not paying money for a bigger unit because I was there with my stuff and needed to store. It's a Saturday and of course it's going to be very busy but there was not enough staff on to help people. It was a very long wait. Your staff was very pleasant and helpful but very over worked which is U hauls fault, not the staffs fault. They were trying to do both uhaul trucks and storage. It was a lot for them! The other reason for the low rating is your co Outer system is slow and and accurate. I was told it was better to pay my bills in person because of glitches many times payment doesn't get recorded. Really, in a technical world full of technology I shouldn't pay online. That seems ridiculous but after losing my online confirmation I believe it!!!!
Gabrielle S. | First ImpressionsJames (Mgr on duty) was exceptionally helpful and professional. However, I did not find the same experience with other two staff at front desk. Maybe they were still in training...frustrating being treated like a "number" and not a valued customer. James was WONDERFUL and made up for the inexperience and unprofessionalism of the others.
Sandi M. | First ImpressionsThank you for kindness and friendly.
Inbo s. | First ImpressionsThe unit I was supposed to move into is still being built. I had to transfer to a bigger, more expensive unit than I had requested, however, the condition of the storage unit is phenomenal and I am very happy with the facility.
Melanie O. | Online Move InStaff was helpful. Loved it. Thank you. Provide ramps though.
Autumn S. | First ImpressionsMatthew was a great help and made it all so easy and accommodating. Great representative of the Uhaul company
Timothy M. | First ImpressionsIn the morning when I checked in the guy clerk was very helpful and considerate. When I came in the afternoon for the storage unit put my items in the woman working behind the counter was very rude and not very helpful. That is the only reason why I'm putting below average . If it wasn't for her this facility is excellent . This was on March 17th 2021.
Alicia P. | First ImpressionsFind kind and helpful staff.
Gregory P. | First ImpressionsThe computer System needs to be up dated and a lot faster and easier for the workers..
kirt l. | First ImpressionsSo far, so good! We have been pleased to this point, although we did nearly have a mix up in the units assigned and agreed upon. Vickie-Marie Ward
Menzaleh Temple #16 D. | First ImpressionsThe unit I reserved was not available when I got to the facility. There was 2 people working but only one was handling customers. The other was working on the computer, she could have easily helped given the person in front of me took 20 min to rent a truck and that was just the time after I got there. I was very disappointed in the 2nd floor unit and my moving crew almost didn't help because of it.
debbie L. | First ImpressionsI had an awesome experience the guy working was extremely helpful coming in and outside because I had left my mask at my old place while loading.. I even bought a lock..
Stephanie W. | First Impressionsemployees at this site were extremely RUDE!!! Have not had a positive experience there yet. Thinking of moving to another storage facility even further away just so I don't have to deal with them.
lisa f. | First ImpressionsBoth employees that assisted us were super friendly and extremely helpful. We had a nightmare of a time with actually renting a truck so it was nice that UHaul was able to somewhat redeem themselves through their storage system.
Alexa R. | First ImpressionsThe elevator was not working
KENECHUKWU E. | First ImpressionsStaff very helpful and knowledgeable as well as friendly.
Christina M. | First ImpressionsLovely, straightforward service. Thank you!
Kimberly M. | First ImpressionsThe staff was very helpful and accommodating. The rooms are clean and well-maintained. The security and climate control are a big bonus.
Colleen S. | First ImpressionsDawn whert is a great asset to your company.
daryl M. | First ImpressionsMs. Dawn was so awesome and very helpful and knowledgeable, very friendly.
Ana D. | First Impressions