Customer Reviews for U-Haul Moving & Storage At Summer Ave

6619 comentarios

5315 Summer Ave   Memphis, TN 38122
(E Of I-240)

(901) 767-1663

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(901) 767-1663

5315 Summer Ave
Memphis, TN 38122
(E Of I-240)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

gaberial S. 
Clasificación:
2.0

It took 1 hour to get my truck. They kept telling me they were looking for it. I finally went out to look for it myself and found it. Very unorganized.

Ken B. 
Clasificación:
5.0

El cliente no dejó un comentario.

howard F. 
Clasificación:
5.0

Great customer service!!

Sydnea R. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEFFREY W. 
Clasificación:
3.0

My U haul bill charged me 30 dollars extra for an appliance dolly I never had im not happy at all very dissatisfied with being charged for something I never recieved.

WENDELL W. 
Clasificación:
1.0

I requested my equipment at another location and this was changed. When I get to the location on summer ave the employees were rude.

PHILIP T. 
Clasificación:
1.0

I arrived 10min prior to pick up time and didn't get my rental until 1.5hrs later. Waited in line for 30 min only to be Told I had already started check in so they couldn't help me.....I had not started the online check in. They sent me to the parking lot to sit and complete before I came back in. I completed it then stood in line for another 20min. Once I finally got to the counter they said they didn't have the furniture pads I had ordered. I then sat there 10-15 min while they searched for the keys(they lost them). Fast forward I finally recieved my rental with 170,000miles and the Check engine light on. The cab smelled like it smoked 2packs a day. Never using them again, will pay the extra for a company to help move.

JEFFERY B. 
Clasificación:
3.0

Not everything I reserved was available. I had to pry a tie down free to use it on the trailer.

Jimmy S. 
Clasificación:
5.0

As stated above, "Your policies and procedures are well constructed." Gracias.

BER-NEICE H. 
Clasificación:
4.0

The fist csr wasn't so friendly but closing out the rental was very friendly and nice.

MARY D. 
Clasificación:
5.0

All the employees were very kind and helpful.I would definitely recommend this place.

Timothy H. 
Clasificación:
5.0

Great experience

Audrey D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lagrone S. 
Clasificación:
3.0

The location was very “ticky” about the gas. The truck I rented was not 7/8th full when I got it, but she listed it that way. I returned it in the approximate position anyway. I was charged an extra 7.60 for gas. I'm not happy about that at all. The check engine light was on. Also couldn't return at another city location. Didn't make sense.

DEVIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary H. 
Clasificación:
4.0

Have more people behind the counter

CAROL A. 
Clasificación:
3.0

Due to a location not having what we needed we got moved to an inconvenient location and the staff were not helpful.

LESLIE B. 
Clasificación:
1.0

The cashiers complained about their job the entire time while I was checking in for my truck rental on 3/28/2021 at 11 a.m. Which was extremely unprofessional. The truck I had reserved wasn't available and I was not notified of that until I called customer service before checking in. I was also charged a $187 deposit that I was not made aware of at the time that I reserved the truck.

Kametria O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory J. 
Clasificación:
5.0

More staff to help

VIJAY S. 
Clasificación:
1.0

The personnel were very rude. First time using the app to check in and out and apparently they wanted to do the check in and screamed at me that I parked in the wrong area. The girl that came over said she was charging me a cleaning fee because of sand in the bed of the truck. I went to go pick up a couple of pieces of furniture that's all. I pointed out that there was also a piece of a water hose, a spoon, and nails in the bed too that I did not do. She, luckily for her, did not wind up charging me for something I didn't do. I also reported at checkout that someone left a whole pack of cigarettes inside the truck and it smelled like smoke. The cabin was very dirty and smelled awful. Obviously not cleaning it like the website says.

BENJAMIN B. 
Clasificación:
5.0

Thanks for service

Ghazy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bilal A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jeremiah J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronald R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary H. 
Clasificación:
4.0

Checking the equipment back was very frustrating.

Benson K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Skip H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Douglas T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
5.0

Yall were great... thank u!!!

CECELIA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

GILBERTO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya K. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erin L. 
Clasificación:
5.0

The "outside" people were extremely friendly and helpful. However, the young lady who checked me in was not especially. I stood in line waiting for the agent to finish with the man before me not realizing there was another agent. Finally she noticed me and called me over. The thing that bothered me the most I knew I had a short short distance but on her own she filled in 158 miles. I told her no way it would be that much but she said it would be credited back, which it was but caused me some concern until it was. I went 31 miles. She used a marker on the paperwork and handed it to me saying nothing about the marks. I said I just heard the other agent go over this with her customer I would like you to do the same for me. She then told me why it was marked. I got outside and got a notice on my phone for me to check the truck, etc. She should have told me to expect that. I just happen to see it. But the others were more than outstanding in their helpulness.

JOAN K. 
Clasificación:
1.0

Most people don't have or take the time to read your contracts,the person who attended insisted that I could drop the car dolly overnight without mentioning the extra $20 fee , yes it's on the contract , as always small letters. Tricky contracs......

jose N. 
Clasificación:
3.0

Front counter workers were rude and unprofessional in their conversation. They customer relations training.

gary C. 
Clasificación:
5.0

It was a pleasant and professional experience from start to finish.

SHARON D. 
Clasificación:
2.0

The man handling the pickup and drop off of the van was not wearing a mask in a mandatory mask city. There's plexiglass between the customer and personnel at the counter, but the person handing over the keys, etc. isn't even wearing a mask?

ALEXIS L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
5.0

Nothing, Summer UHaul is professional and friendly!

Haskins G. 
Clasificación:
3.0

I stored half of my household in room 1713 for 15 1/2 years and finally on February 2nd, 2021 I consolidated all my possessions into room 1705. Over the years, I have noticed that the quality of service of this facility has gone down. It seems that when I ask for something, they are doing me a favor. It took a month for the office to acknowledge that I had emptied room 1713 which I communicated with the attendant at the front office immediately after I cleaned the room. They even sent me an email asking me for payment of rent of the unit after 3 weeks that I have emptied it and released it. Customer Service needs a serious revamp at this location.

JULIO C.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Les F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOYCE D. 
Clasificación:
4.0

El cliente no dejó un comentario.

MAURICE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron H. 
Clasificación:
3.0

Truck broke down during use. Battery died.

LARRY S. 
Clasificación:
1.0

Oder was confirmed and location was changed twice. when i arrived at the summer location i was told that the vehicle transport and appliance dolly were not available. when i completed the transaction and parked my personal vehicle i noticed both items that i was told were out of stock. The staff just wanted to close instead of serve a customer. i have videos of these items and have a compliant filed

Jiderechukwu A. 
Clasificación:
5.0

N/C

LARRY T. 
Clasificación:
1.0

Your computer system was down. Receptionist was pathetic with no customer concern or solution. All employees had zero initiative without any leadership. I was directed to call another local number in Memphis. Person there could verify my reservation even though I presented a paper copy. That person did a great job. Why couldn't the summer ave employee help customers by call the other number and assisting in confirming a reservation and getting customers on the road rather than saying “I have no idea when the system will come up and no reservations of equipment can be released. There were 4-5 parties all waiting. You all need more customer service training. Seriously, you can release equipment without a backup plan??? Really sad you run a business this way. Hire people who care.

Ken L. 
Clasificación:
1.0

I called the six Uhauls nearest me (1400 Audubon Point Drive, Horn Lake MS 38637 and was told by each they had no 6 X 12 enclosed trailers. No one had any advise as to how I could locate one and I needed it within 24 hours. I kept calling stores further away from me until I reached a transmission shop in Memphis who rented Uhauls and they gave me a phone number I could call where this trailer could be located nearest me. Wow. Why didn't the first 6 tell me that. I called the number he gave and they immediatley found a trailer about 45 minutes from me and told me to go on line and reserve it. I did and made an account and even checked in to expedite my pick up. When I arrived to the Summer Ave location, I was told I needed to go "somewhere else" to get a trailer because her computer system was down. I explained that I had already confirmed there were no other trailer around and really needed this trailer to move to another state. She could not help. I explained I had already checked in and had my confirmation number and Uhaul already had my credit card number and the amount of charge and could just bill it when the system came up. I again suggested she did call someone. Eventually she did and they OKd this so I got my trailer. But " go somewhere else"? Really? That was her first reaction? Like I was bothering her phone time (which I believe I was)

james I. 
Clasificación:
2.0

System was down. Online check in process too lengthy.

Derrell C. 
Clasificación:
5.0

Very expensive

Duncan G. 
Clasificación:
3.0

I was charged 7.00 for a dolly I never received and also charged for moving blankets 10.00. Total cost of 17 dollars.

Meshawn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia H. 
Clasificación:
1.0

Trucks should be ckeaned and sanitized. Customer Service Counter Staff should adhere to online registration completed by customers to avoid long wait times in-store.

Nedra H. 
Clasificación:
3.0

Customer service of staff

Ashley W. 
Clasificación:
5.0

This a great facility. Staff are knowable, and quick, even with the large volume of customer, in heart of the Memphis Metro.

LARRICK J. 
Clasificación:
2.0

I had a enclosed trailer reserved. When I got there I was told they should not ha e reserved it because they didn't have the size I requested. The lady offered me a smaller trailer. I took it because I was pressed for time. Some of the items I needed to move got rained on because they were too long to let the door down. The lady behind the counter was very helpful.

MARQUEE J. 
Clasificación:
4.0

Rental was fast and easy. Streamlined check out was nice.

KEVIN C. 
Clasificación:
1.0

The rep was very rude. She never asked for estimated miles. She just charged the amount she wanted to. I tried to purchase packing supplies. I could not do to the rep saying she could not find the item in the system even though I had it in my hand. I even offered to purchase online. I still received terrible assistance. The Austin Peay location was the best service I have received.

Roy B. 
Clasificación:
5.0

Nothing, services was great

charlie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yahya A. 
Clasificación:
4.0

had to be put into another trailer because the one I had rented was damaged and not fixed.

CHARLES F. 
Clasificación:
2.0

El cliente no dejó un comentario.

LARKEISHA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles F. 
Clasificación:
5.0

In my opinion...nothing.

john F. 
Clasificación:
1.0

Better customer service. Got back before 7 pm they wouldn't take truck back and had to do online and didn't know where key was supposed to be returned at. Took 30 minutes to find. Had to change card to pay took until Friday to get my daughter funds released. Will not go back again.

KRISTI S. 
Clasificación:
3.0

The trailer I rented is a 6'x12' trailer with a ramp. I needed it to move a 5.5' wide machine. The rear of the trailer has flair on each side that cuts in about 8”. This effectively makes the trailer less than 5 feet wide. It did not work for my purposes and was a complete waste of my time and money. This should be part of the description on the website.

KENNETH R. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICK K. 
Clasificación:
1.0

Talk to the customer properly.one of thepersonel named Jessica is rude.she is not in uniform and no mane tag.wnen I asked what her name is,she replied that she is not comfortable giving her name to other people..I got her name from other personeshe is rude and disrespectful.she is not suppose to talk to costumer

EDELITA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
4.0

Tire pressures should be checked more frequently. The right side tire only had 10psi in it. I had to add air.

Scott H. 
Clasificación:
4.0

Truck wasn't dirty but it needs to be taken off the road for repair. I could barely keep it in the lane and on the road. There was so much slack in the steering wheel, it was VERY hard to keep it on the road. I was pressed for time or I would have exchanged it. Staff was very friendly and efficient.

Megan H. 
Clasificación:
4.0

I had to get a second trailer because the first came off the hitch and almost caused a serious accident. It may not have been completely tightened. Staff may need more training, or equipment may need more thorough maintenance.

John M. 
Clasificación:
5.0

Well organized, fast, courteous service.

Dylan L. 
Clasificación:
5.0

My experience was so wonderful, that there isn't anything I can think of to improve the service! Everyone I came into contact with was absolutely wonderful! The equipment was easy to use and worked wonderfully!

CAROLINE K. 
Clasificación:
5.0

Excellent service thanks

NAPOLEON G. 
Clasificación:
1.0

The manager, Kenneth Crawford, of this location is very rude and unprofessional.

Kujuria B.  |  Overall Experience 
Clasificación:
3.0

The cashier was very rude and unprofessional so another cashier helped me

Anita J. 
Clasificación:
2.0

El cliente no dejó un comentario.

charles G. 
Clasificación:
1.0

I rented the trailer for one day and brought it back that same night and got charged two nights. They stole money from me charging me one extra day

Dan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER G. 
Clasificación:
5.0

Chanel Hayes was a life saver! If it weren't for here professional work ethic and valuable customer service, I don't know how my move would have been on schedule! Thanks again Chanel!

FELECIA P. 
Clasificación:
5.0

The man who helped me unload the trailer was EXCEPTIONAL and needs to be recognized. SERIOUSLY. Give him a raise...

CHERYL T. 
Clasificación:
5.0

This was a well explained, smooth process, for a very important move for my family, I didn't need any extra issues to come up, UHaul made this part of the move as smooth as possible. They were accommodating, professional, and easy to work with. I actually missed my pick up window, and they still took care of me, at the drop off, the gentleman took the keys and said I didn't have to do anything else. I got my final receipt within the next morning. Process complete, Thank You Uhaul for your wonderful service!

Daniel B. 
Clasificación:
3.0

Personnel not personable at all staff are just robots. There was no warm friendly customer service provided to me just flat workers bees on walkie-talkies. Bring back friendly appreciated customer service.

LATONYA M. 
Clasificación:
2.0

Service personnel was rude and she seems to hate her job

SALAH K. 
Clasificación:
5.0

Na

Siera M. 
Clasificación:
5.0

A+

J W O. 
Clasificación:
1.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

.

Timothy G. 
Clasificación:
5.0

¡Gracias!

James A. 
Clasificación:
4.0

have more than one person available to hook up equipment so when he goes to lunch you don"t have to wait for him to get back

paul W. 
Clasificación:
3.0

Your clerks and the men that assist customers with the trucks aren't very friendly. I will not return to this facility.

Shelley H.  |  Overall Experience 
Clasificación:
2.0

Employees are rude and I was told I was gettin a 10×10 and I got a 5×10 they dont prorate or any kind of a deal.....I moved my stuff to another storage with a 10×10 with easy access and cheaper and 24 hour access

johnathan h.  |  First Impressions 
Clasificación:
3.0

The girl who helped me was very easily flustered and distracted and kept putting other customers in front of me that had been there less time than me. It took an hour from the time I got there to when I was finally able to unload my moving pod in to the storage space.

Ariel W.  |  First Impressions 
Clasificación:
1.0

The constant calls and poor consideration during a time when our country was in crisis. Even after I was told my personal items were auctioned off, you continued your calls. I will not seek storage with your location EVER again. You should not be allowed to treat people as poorly as you treated me. Good luck and God bless!

PATRICIA L.  |  Overall Experience 
Clasificación:
5.0

♥️👍

jerry bernard d.  |  First Impressions 
Clasificación:
5.0

Clean, nice, accessible, efficient-- great experience!!!

Erenestine S.  |  Overall Experience 
Clasificación:
4.0

Made recommendations based on our needs. Thanks

John H.  |  Overall Experience 
Clasificación:
4.0

I felt the young lady who was to finalized my storage locker closure did not take my concerns to heart. I raised two or three concerns that I felt she could have handled, but she chose not to assist! I was able to later go online and finally find the answers to my concerns and took care of them there. She absolutely did not want to do any extra work, but she did hurry back to her phone call!

FENZY L.  |  Overall Experience 
Clasificación:
1.0

The staff could not explain policies effectively. I reserved a 10x15 unit before hand and the staff said that they could not rent the last kind of unit, so they may not be able to give me the 10x15 that I reserved??? The manager did not help at all while the store clerk/cashier attempted to simultaneously check out three customer's orders. The cashier also said that workers would show us where my unit was, and help us unload. The workers did neither. The manager refused to check out my truck rental that I needed to drop off, and kept calling on the radio for someone else to do it. No one did until AFTER closing time.

Jarred C.  |  First Impressions 
Clasificación:
5.0

No Complaints. Everybody was helpful and friendly.

Brandon S.  |  First Impressions 
Clasificación:
5.0

Thank y’all!!

Marissa W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GRAHAM B.  |  Overall Experience 
Clasificación:
2.0

Customer service needs to improve, attitudes from last year in July did not change to better. I'm thankful that l was able to contact the president

Lela R.  |  Overall Experience 
Clasificación:
5.0

Professional and helpful staff. Facility is well maintained.

Edward B.  |  Overall Experience 
Clasificación:
1.0

There was always some issue that staff couldn't or wouldn't help with. From day 1, it has been full of issues. I reserved a 1st floor, 5×10 unit. I was given two 2nd floor, 5×5 units instead.

Danielle W.  |  Overall Experience 
Clasificación:
5.0

Great Customer Service and very helpful in all areas. From placing the order for the truck , to my moving in and out of the storage unit.

Antoinette J.  |  Overall Experience 
Clasificación:
4.0

N/a

Kathy B.  |  First Impressions 
Clasificación:
2.0

Mr. Derek was very kind, helpful, and made the experience as good as it possibly could be. However. the register attendant was extremely rude and her assistant made things as difficult as possible.

Nicole S.  |  First Impressions 
Clasificación:
4.0

Very responsive to needs. Thank You

Daniel S.  |  First Impressions 
Clasificación:
4.0

The space for loading/unloading was a little crowded with the storage of U-Haul trucks across from the loading area........

George W.  |  Overall Experience 
Clasificación:
5.0

Staff was always helpful. They are secure and clean and took great care of my belongings for 2 years!

bill p.  |  Overall Experience 
Clasificación:
5.0

Good people, good service

charles l.  |  Overall Experience 
Clasificación:
5.0

Everything was good service and I will use the service again if I need it.

Bertha B.  |  Overall Experience 
Clasificación:
3.0

I called regarding the use of a rental truck. I was placed on hold for 11 mins (no check back). I hung up, called back, placed on hold, walked in the store to see the person just having a casual convo

Jeovanni B.  |  Overall Experience 
Clasificación:
3.0

N/a

PARKEISHA C.  |  Overall Experience 
Clasificación:
1.0

Only hassle, frustration, dishonesty. Some problems included: promised 8x10 but given two 4x10s instead (very distant from access and Upstairs!); website showed $0 due until late fee applied; & MORE!!

Scott F.  |  Overall Experience 
Clasificación:
5.0

The lady who rented me the storage unit (did not get her name) made sure we got a ground floor climate controlled storage unit. What a blessing, did not have to carry truck load up the steps!

Rick L.  |  Overall Experience 
Clasificación:
5.0

Nice place.. felt that my things were secure. The staff was always pleasant and helpful when needed. Move out and close out went without a hitch.

Lisa P.  |  Overall Experience 
Clasificación:
5.0

They were exceptional

CARLTON D.  |  Overall Experience 
Clasificación:
2.0

This place needs better help and friendly associates. I got a storage unit and I got a refund on the unit the same day because, it wasn't working for me. The manager is even rude also.

Jasmine S.  |  Overall Experience 
Clasificación:
3.0

The manager would rather have customers waiting then to help them, I witness this first hand,he doesn't care how long the line is, I don't like that they ask how long you are going to keep their truck

Yolanda C.  |  Overall Experience 
Clasificación:
5.0

Excellent truck and tow dolly. The tire strap came loose from the drivers tire while in transit. I checked the tightness of the straps each time I stopped. If I had to do over I would rent the hauler.

Rick L.  |  First Impressions 
Clasificación:
5.0

Customer service was excellent; it did not matter whether I had questions in person or on the phone, the personnel was friendly, courteous, and well informed about the facilities and offered products.

Audrey D.  |  Overall Experience 
Clasificación:
3.0

The staff could be friendlier and provide better customer service

Jessica P.  |  Overall Experience 
Clasificación:
2.0

Due to moving issues, Uhaul regional office gave me 4 extra days free & to pay 2 extra days if truck returned on 5/28. A cashier at this location Destiny charged me 3 extra days and was rude about it.

Jessica P.  |  First Impressions 
Clasificación:
5.0

Glad to have been able to be a patron at U-Haul storage on Summer.

Joseph H.  |  Overall Experience 
Clasificación:
5.0

...

tyranda m.  |  Overall Experience 
Clasificación:
1.0

Counter help was too slow and not interested in her job

Nolan G.  |  Overall Experience 
Clasificación:
4.0

I would not recommend it to a friend because they don't pro-rate. If you had stuff in storage for ONE DAY, you're going to pay for the entire month.

Barbara W.  |  Overall Experience 
Clasificación:
4.0

They were helpful, courteous, and accommodated all the snafus in my schedule.

Barbara W. | Reservación
Clasificación:
5.0

Kenneth and his team were very helpfull with all our needs!

Ronald D.  |  Overall Experience 
Clasificación:
3.0

Some of the workers are extremely unprofessional

larry h.  |  Overall Experience 
Clasificación:
1.0

The manager is a nasty mean old man and I would never use U-Haul Storage ever again for anything and I would not recommend it to a friend or a family member Not only was the manager very rude 1 staff

Rose M.  |  Overall Experience 
Clasificación:
5.0

Service was great.......fast and polite!

Mary W. | Reservación
Clasificación:
2.0

The manager was always polite but the staff was not helpful every time I paid my rent gave me the impression i was bothering them not helpful at all ! Biggest complaint was my card never chould get In

eric c.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and courteous.

Sally C.  |  Overall Experience 
Clasificación:
5.0

Your staff is fantastic. They were extremely helpful and courteous. They were upbeat and friendly, along with being efficient. I had a wonderful experience with them.

Gloria C. | Reservación
Clasificación:
4.0

The staff is a little rough. I suggest Customer Service training: greeting customers when they walk in, apologizing for a wait >10 minutes, and thanking customers for their business. That would help.

nancy R.  |  Overall Experience 
Clasificación:
2.0

The biggest problem I had was with management staff. Everyone else was excellent. I had issues with my card being charged multiple times but upper management (not at location) were able to resolve it.

Jamie M.  |  Overall Experience 
Clasificación:
1.0

Unfriendly and made us feel we shouldn't be there. Therefore left and found another facility on Hwy. 64. They were a blessing. Gracious and kind are not enough words for the team on Hwy 64. Gracias.

Jackie H. | Reservación
Clasificación:
5.0

The staff was helpful and nice.

Sally C. | Reservación
Clasificación:
2.0

Loading docks blocked. Paint failing. Roof failing. Side automatic door out of order for several month...still not fixed. Bugs!

JOHN D.  |  Overall Experience 
Clasificación:
5.0

You feel welcomed as soon as you enter. This location is the Only one im extending my business to.

Tilwanna R.  |  Overall Experience 
Clasificación:
5.0

Good centralized location!

Brian M.  |  Overall Experience 
Clasificación:
1.0

Only rented my storage unit here for one month. I vacated as quickly as possible due to the unpleasantness of every single employee I ever encountered

HEATHER B.  |  Overall Experience 
Clasificación:
5.0

Staff in all areas (each and every employee) was very friendly and helpful. Excellent!!!!!!!!

WILLIAM C.  |  Overall Experience 
Clasificación:
4.0

The building was very well that employees were very nice but they had my mover had to walk up the stairs to get my stuff and walk down and it would be nice if you all put some sort of a Lyft or elevat

nora f.  |  Overall Experience 
Clasificación:
5.0

They did an excellent job. Well run.

Edward S.  |  Overall Experience 
Clasificación:
1.0

The manager of this location is very rude and homophobic an I was mistreated the whole time of my stay...I asked for corporate number several time he gave me another stores number...he has the worst a

CHANCELLO M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

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    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

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    Contenedores U-Box®

    We ship across town or accross the world!

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    Suministros de mudanza

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    Enganches para remolque

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  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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