Customer Reviews for U-Haul Moving & Storage At Summer Ave

6,762 comentarios

5315 Summer Ave   Memphis, TN 38122
(E Of I-240)

(901) 767-1663

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(901) 767-1663

5315 Summer Ave
Memphis, TN 38122
(E Of I-240)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Process was simple and fast!

Marilyn F. 
Clasificación:
5.0

The gentleman who checked us in was very friendly and efficient. He listened to our story about the gas tank info mistake and said he'd let his manager know.

Allison P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Glenn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D.  |  Overall Experience 
Clasificación:
5.0

Very helpful.

HARVEY K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheri S.  |  Overall Experience 
Clasificación:
5.0

The service was excellent. I believe it would be helpful to allow customers an opportunity to inspect the installation without having to crawl on the ground.

Darryl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ari V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia B. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Judson C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mevludin B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Misty M.  |  Overall Experience 
Clasificación:
5.0

When I arrived there was a lock on the unit. However the csr and manager were very helpful. The manager walked over to my unit and removed the old lock. She also made sure I had everything I needed.

Relvorie L.  |  Online Move In 
Clasificación:
5.0

Nothing, customer service was excellent and very helpful. INSTALLION was completed in the time it was scheduled to be completed. Your installer was more than helpful and very knowledgeable. Your receptionists were friendly and willing to help. Thank you for your team and their excellents.

fil R. 
Clasificación:
3.0

El cliente no dejó un comentario.

christopher D. 
Clasificación:
5.0

Great experience!

Willie H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CLEDICE N. 
Clasificación:
5.0

This location was fantastic! Aretha assisted me with transferring my reservation from the Millington location to theirs. Millington did not have the part. She got me an appointment 2 days later. She was also there when I dropped off my vehicle and she was very courteous and speedy service. My vehicle was completed in 30 minutes flat! Please give Aretha and the other staff a good star!

Jessica D. 
Clasificación:
4.0

This review is not a knock on the store. The store did exactly what corporate gave them to do from what I can figure. I bought a $30 harness and got what looks like a $5 or $10 harness. Labor cost was fine. The part bought and received are not satisfactory. A ball of wire lying in my trunk is unacceptble. I should have gotten something that passed down to the hitch and mounted securely there. Any opening to pass the harness through should have had a grommet and water tight sealed. Now my trunk is harder to close and I must worry about my trunk seal. Corporate? Local not selling the correct item? $30+ install vs $5 and I do it and I get what looks like same end result.

dwight R. 
Clasificación:
1.0

The man who helped us return the trailer was rude the whole time.

Justin N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

Fine experience. My only suggestion is to make the key drop off slot more visible with a bigger sign/one closer to the equipment drop-off sign.

SEBASTIAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakeith M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JADE M. 
Clasificación:
1.0

The hitch that was installed on my car is rubbing my muffler and causing damage to my muffler. I thought the technicians that installed these hitches knew what they were doing! I am going back to the location to have the hitch removed and to get a refund of the purchase price and the installation charge.

kimberly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lucy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don G. 
Clasificación:
5.0

Kinda too expensive storage fee

Retha W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH C.  |  Overall Experience 
Clasificación:
5.0

Fast, easy check in service. Took us less than 5 minutes to drop off the trailer we rented.

Margaret L. 
Clasificación:
5.0

This location was great, I originally was supposed to drop it off at the Bartlett location and when I arrived to do so, the young lady working the counter was rude, laid on her horn while I was at the stop sign where you pull up to drop it off at me, she was backing a uhaul up to pull past the gate and I was not aware she was there as she was already in the uhaul before I pulled up , then sped around me and almost took out the gate that opens to pull into storage area. This is someone working for uhaul that should not be at all. Wish I knew her name but this was Sunday morning at 7399 hwy 64 location.

Tiffany B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachel W. 
Clasificación:
5.0

The staff were friendly and helpful!

TRISTEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEWTON M. 
Clasificación:
4.0

El cliente no dejó un comentario.

donna W. 
Clasificación:
2.0

Storage unit was fine. Customer service experience was horrible. I ordered a uhaul and tried to get them to pull it out of the parking spot for me to get it ready for a walk around, etc. but manager said they wouldn't do it. Just very unfriendly people working there and will not be using them in the future.

Jonathan H.  |  Overall Experience 
Clasificación:
5.0

Customer service was EXCELLENT!!! Shipping of the part was not great..., But the Branch Manager was AMAZING!!!

ann A. 
Clasificación:
3.0

Self pickup lady was horrible. Lady in lobby was helpful Engine light came on - had to replace oil in unit. Not clean at all. Had to wipe down before driving. Frustrating - changed pickup site twice. Change in drop off three times. Last time was in Osceola, Arkansas - 118 miles away. WAS NOT GOING TO DO THAT! Ridiculous! Very frustrating.

TINA B. 
Clasificación:
1.0

Explain the contractual terms better.

Renatta D. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUDREY J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Hector T. 
Clasificación:
1.0

I made a reservation online and I also checked in online. Go inside uhaul to wait in a long line with only one person working. The girl pulls my info and tells me to go get loaded up with a trailer then come back inside to fill out my paperwork. I go get loaded and come back in and the line is still extremely long. Worst part is she expected me to wait in line again. I walked to the front of the line and I gave her the ultimatum of give me my paperwork to fill out or I'll just leave with the trailer. She tried to ignore me, so I proceeded to leave. She saw me leaving then made an announcement to everyone that she had to get me my paperwork because I had a reservation. Everything about this location is backwards and the fat girl behind the counter needs to go back to Wendy's.

PRENTISS B. 
Clasificación:
4.0

More trucks

MARCELLAS P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Margaret S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
4.0

I waited in a line for 8 minutes where a rep was setting at the register and did not greet me or acknowledge me and she was chit-chatting with another employee while I waited. I finally asked if I need to be in the other line and she eventually said yes. When I changed lines, everything went fine with the other rep, but the aforementioned employee needs to learn about customer service i.m.o.

Jay M. 
Clasificación:
2.0

This location overcharged us, had to refund us money, and charged us for fuel when the truck was given to us in Nashville was empty. We had to fill it. So we returned the way it was given. Neither would I recommend the East Shelby Drive location. Called me everyday until I returned the truck when I have paid to rent it.

Olubayo S. 
Clasificación:
5.0

Very friendly, professional, and knowledgeable of equipment being returned.

WENDELL E. 
Clasificación:
2.0

When I picked up the uhaul they requested that we check in online in submit our documentation. No big deal well the website buffers and when it's time to get to the cashier they still need to see your id because they system tends to reject imagines. Secondly, at the time of drop off the location service would not work with my iOS device so I had to call customer support with not luck after waiting 30 minutes and then I tried the live chat with no help. Will contact them in the morning to ensure that I'm not charged the $200 fee associated with a rep processing my check in. I wish they had an alternative for returning rental besides the phone maybe a 1-800 number or some.

Demarcus D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dawn C. 
Clasificación:
1.0

Rental was not ready on time. Location was changed 3 times. Truck was cancelled twice and I was overcharged. I will be calling customer service for a credit for the overcharged fees.

Ayesha F. 
Clasificación:
3.0

El cliente no dejó un comentario.

QUINTON M. 
Clasificación:
2.0

El cliente no dejó un comentario.

CHRISTOPHE H. 
Clasificación:
3.0

Too much paperwork to get a trailer. Checkout person was not very friendly. The gentleman outside that hooked up trailer was very nice.

Jimmie J. 
Clasificación:
4.0

More staff. The lady working was multi tasking and helping 2 customers at a time because she was the only one on staff at that time. She did awesome though.

Dani W. 
Clasificación:
2.0

The truck was in needed of bad service and other things. Gas tank would not register right so I don't really know if it was really full when I got it because I couldn't get it to get back to the full mark so I feel I was miss lead

KEITH C. 
Clasificación:
5.0

Front desk person was very helpful I had to change my truck size and extend my service, Great Job......

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMIAH T. 
Clasificación:
5.0

Renting a truck has gotten so complicated with the return. Signing up for email account, taking pictures, answering a bunch of questions prior to drop off.

Earlene F. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARVEY A. 
Clasificación:
5.0

Overall, the experience was great.

LATOYA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EUGENE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON S. 
Clasificación:
5.0

Everyone was very friendly and helpful. Great customer service.

Kristin R. 
Clasificación:
1.0

Staff great but the company over charged me and I'm still waiting to here from them

SHEA W. 
Clasificación:
5.0

😍😍😍😍

Angie F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jimmy S. 
Clasificación:
5.0

Just continue to be consistent with great customer service in the future.

HARVEY A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ariel W.  |  Overall Experience 
Clasificación:
5.0

The return employee did an excellent job making an exceptionally efficiency return. He was professional and top notch.

LAWRENCE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD M. 
Clasificación:
2.0

Poor customer service.

Jennifer R. 
Clasificación:
1.0

She wasn't Pleasant at all

MELESHIA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK K. 
Clasificación:
1.0

I have always used the Lamar location. Whenever I book online there i am in and out in 5 minutes as they have everything ready. This location not only didn't have anything ready they had one person running 3 registers while 4 other employees stood around playing on their phones. I will NEVER use this location again. Poor service all the way around. If I can't get what I need at the Lamar location I just won't use Uhaul at all. Frequent customer disgusted.

ELIZABETH W. 
Clasificación:
5.0

everything ran great and smooth

Irene B. 
Clasificación:
1.0

Remove the 2 ladies at the front counter or have them take additional training on how to take care and keep a customer. Remind them that cell phones and texting while serving a customer is unacceptable. Remind that raising the voice and throwing a person's personal property on the floor when called out for said cell phone usage and asking for the general manager name and telephone number is completely outrageous. Also, having outdated information to get in touch with the general manager as well as a lack of response from the “president” of said organization- the other number on the out-dated information is unacceptable as well. This whole experience has made us look elsewhere for our moving needs.

Janadean R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBBIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

Smile 😃 as always

ANGIE F. 
Clasificación:
5.0

I stopped by to drop my car transport before going to unload the truck and the two guys that helped me were quick, efficient, and friendly. I returned the truck after hours which was easy and fast through the app. Highly recommend this location.

Brienne P. 
Clasificación:
2.0

The 26' truck had two completely bald tires and the motor was puttering the whole ride. After 40 mins on the expressway only able to go 40 MPH we stopped to check and noticed the issue. We had to have the truck towed the next morning. There were lots of issues throughout Saturday until Wednesday, but after submitting a ticket in regards to a refund for incorrect charges Aretha Was VERY polite and pleasant to deal with. She quickly found the issues in the charges and issued a refund with no question which was great. After so many issues and phone calls with U-Haul it was nice to receive a call instead of waiting on hold for someone to answer and when i spoke with her she gave a quick resolution. I would do business with u-Haul again bc the customer service rep and Aretha!

Pam S. 
Clasificación:
5.0

When I returned my trailer to the Memphis Summer Ave location, Ms Aretha was very helpful. She had arrived to start the workday early (Tuesday May 4th 6:50 am), site officially opens at 7 am. She instructed me where to drop my trailer and completed the checkout process flawlessly. She was very courteous and was friendly the whole way. In these troubled times, it restores your faith in businesses that hire people like Aretha.

BARRY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben M. 
Clasificación:
5.0

it was the best experience I have had at a U-Haul, I have rented many trucks and trailers!

Brenda C. 
Clasificación:
3.0

I have been using U-Haul storage since 2004 and in Feb 2021 I was able to get rid of one of the 2 rooms that I had. It was a sense of relief. I have had bad service many times when I had to interact with the front office staff. The day before yesterday, May 1st, 2021, I had to go to the office because your computer system was down. This is unacceptable. I was unable to pay my rent online. I had to drive 9 miles one-way because I did not want to be late with my rent. You should hire better IT personnel and if it was due to power failure, you should have a Diesel generator.

JULIO C.  |  First Impressions 
Clasificación:
5.0

My rental experience was wonderful. The staff was friendly and professional. I can't think of anything need to do for improvement. I would recommend this U-Haul to anyone.

Larita G. 
Clasificación:
5.0

Excellent service= except employees. They deserve a raise, or bonus. Share the wealth CE

KEVIN M. 
Clasificación:
1.0

One Of the employees stole my purse. Empty out the belongings and said the never found the purse. I hate yall

chelsea B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN A. 
Clasificación:
1.0

First of all the person that assisted me had a terrible attitude and was not helpful at all and I was overcharged. I will never set foot back in your establishment nor would I recommend you all. Too much money for the bad experience. Disappointed

LUE B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Ammar A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIAMOND H. 
Clasificación:
3.0

Ordered a trailer hitch to be installed on my vehicle on April 4 ,2021. They did not get it in until April 29,2021. My card was charged April 6, 2021. They had my money but I had nothing to show for it except an online receipt.

Kenny D. 
Clasificación:
3.0

When driven, the truck drove exceptionally rough and one of the mirrors was broken (dangling from the mirror above it).

Rebecca L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
3.0

El cliente no dejó un comentario.

WAYNE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith L. 
Clasificación:
1.0

She was very rude

Meleshia B. 
Clasificación:
3.0

I stored half of my household in room 1713 for 15 1/2 years and finally on February 2nd, 2021 I consolidated all my possessions into room 1705. Over the years, I have noticed that the quality of service of this facility has gone down. It seems that when I ask for something, they are doing me a favor. It took a month for the office to acknowledge that I had emptied room 1713 which I communicated with the attendant at the front office immediately after I cleaned the room. They even sent me an email asking me for payment of rent of the unit after 3 weeks that I have emptied it and released it. Customer Service needs a serious revamp at this location.

JULIO C.  |  Overall Experience 
Clasificación:
1.0

The manager, Kenneth Crawford, of this location is very rude and unprofessional.

Kujuria B.  |  Overall Experience 
Clasificación:
3.0

Your clerks and the men that assist customers with the trucks aren't very friendly. I will not return to this facility.

Shelley H.  |  Overall Experience 
Clasificación:
2.0

Employees are rude and I was told I was gettin a 10×10 and I got a 5×10 they dont prorate or any kind of a deal.....I moved my stuff to another storage with a 10×10 with easy access and cheaper and 24 hour access

johnathan h.  |  First Impressions 
Clasificación:
3.0

The girl who helped me was very easily flustered and distracted and kept putting other customers in front of me that had been there less time than me. It took an hour from the time I got there to when I was finally able to unload my moving pod in to the storage space.

Ariel W.  |  First Impressions 
Clasificación:
1.0

The constant calls and poor consideration during a time when our country was in crisis. Even after I was told my personal items were auctioned off, you continued your calls. I will not seek storage with your location EVER again. You should not be allowed to treat people as poorly as you treated me. Good luck and God bless!

PATRICIA L.  |  Overall Experience 
Clasificación:
5.0

♥️👍

jerry bernard d.  |  First Impressions 
Clasificación:
5.0

Clean, nice, accessible, efficient-- great experience!!!

Erenestine S.  |  Overall Experience 
Clasificación:
4.0

Made recommendations based on our needs. Thanks

John H.  |  Overall Experience 
Clasificación:
1.0

The staff could not explain policies effectively. I reserved a 10x15 unit before hand and the staff said that they could not rent the last kind of unit, so they may not be able to give me the 10x15 that I reserved??? The manager did not help at all while the store clerk/cashier attempted to simultaneously check out three customer's orders. The cashier also said that workers would show us where my unit was, and help us unload. The workers did neither. The manager refused to check out my truck rental that I needed to drop off, and kept calling on the radio for someone else to do it. No one did until AFTER closing time.

Jarred C.  |  First Impressions 
Clasificación:
5.0

No Complaints. Everybody was helpful and friendly.

Brandon S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

Volver
arriba