Customer Reviews for U-Haul Moving & Storage At Summer Ave

7,354 comentarios

5315 Summer Ave   Memphis, TN 38122
(E Of I-240)

(901) 767-1663

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(901) 767-1663

5315 Summer Ave
Memphis, TN 38122
(E Of I-240)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Tamika M. 
Clasificación:
5.0

El cliente no dejó un comentario.

terrell r.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Tarzanna C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHIKETA B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sandra V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia B. 
Clasificación:
2.0

The clerk was very rude

Carlos S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ladarrell D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack S. 
Clasificación:
2.0

Upon returning the truck (same location as pickup) the time was 05:05 pm. I saw a few people around so I tried to go inside. Apparently I set off the alarm. I didn't know what to do with the keys,etc. No one explained anything upon pickup. The manager (I guess) returned saw me and asked if the alarm went off. I said yes, I was trying to find out what I needed to do and I tried to go inside. His response was, they will take care of that in the morning. Drop the keys in the slot on the window. They need to be more informative of the process if your return time is later than the store time. And if they think you have time to “read up on it” while you have the truck, that would be a hard no. It's what used to be called customer service.

Kat S. 
Clasificación:
1.0

The people who worked at the store were very unprofessional. They were both busy eating candy and drinking sweet tea at the counter. The guy came out to bring the truck to me and never spoke never said hi or how are you doing or anything. He was smoking a cigar and eating Skittles, he hopped in the truck and got out I said are is this it are we done? He said yeah and left. I know that they are supposed to walk around the truck with you to make sure there's no damage. I had to go back into the Store and say how do I check the mileage to make sure it's correct? When I got to the house and open the truck it was obvious no one had checked it before hand there was a chair a garbage canned and some other things inside. The truck smoked from the tail pipe. It was really beat up with little black exes all over it. I asked for moving blankets if I could rent them and they told me they were out. But that I could buy some. Which I did not. I told the guy at The counter that I would like to return it after hours he said OK, but did not tell me how to go about doing that. I tried to call to ask how I could return it after hours and was told I would be on hold for 50 minutes. All in all this was a very unsatisfactory experience and I will not be returning to this location

Jami H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leeann C. 
Clasificación:
5.0

Keep doing what your doing!

Leandrew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

George L. 
Clasificación:
5.0

Courteous and perfessional

CYNTHIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis W. 
Clasificación:
1.0

This branch has went down drastically. I've rented trucks numerous times with No issues but now it's a problem. As soon as you walk in you feel uncomfortable due to noone speaking or greeting you. Once your at the desk it's as if they don't care if you rent or not. While discussing your rental agreement anything that's a little bit out of sorts is a huge problem. Instead of helping with the rental of the truck they make the situation way more complicated. This particular branch also had a lady who the desk clerk said was the manager. Turns out she was wearing an owners badge. If she is indeed the franchise owner it's not a good look. Terrible job all the way around. I would highly suggest the real owners of U-Haul check out this facility for yourself. If any other establishment conducted business such as this, they would be out of a job. ➡️ FOOD FOR THOUGHT

Jerry U. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

Excellent team

Claudia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE W.  |  Overall Experience 
Clasificación:
5.0

everyone very friendly

sherry P. 
Clasificación:
4.0

I drove the vehicle 3 miles and it cost me $79 dollars.

Karen N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Deirdre R. 
Clasificación:
1.0

Lady(bitch) that helped us was unremarkably racist. My father asked multiple times when he didn't understand what she was saying to please explain again and she would PROCEED to speak faster. The fucking audacity. Y'all need to find this woman and fire her. There was another worker that saw this problem (kudos to him) and was trying to help my father but the lady wouldn't let him. I am the son and I was not there but my father and mother were visiting memphis helping me move and this was the first thing they had to deal with. A fucking racist lady. Like come on now it's 2022 it's not the fucking 1930s like shit is lame. Please find her and deal with her. I do not know her name but my dad said she is an African American woman and she should be dealt with appropriately. She is lucky she did not have an Asian customer who wasn't as patient as my family.

tuan N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melissa B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gailor H. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephanie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda C. 
Clasificación:
2.0

They forgot to give the furniture blankets for my move that I had ordered. I figured they would be in the back of the trailer but they were not

Scott C. 
Clasificación:
1.0

I would not .....u haul severely inconvenienced me . First off Lamar ave location cancelled my order but not the whole order just the truck (makes no sense without the truck I don't need the rest) the cashier repeatedly said we didn't charge you for anything ( as I was showing her the charge from my mobile app) .the response was order at another location (because my truck obviously was the last truck they had) then I'll get your equipment and get you in a storage. So I ordered a truck at the summer location some how it attached a equipment order ( I promise I tap I do not need ) 73 charge so they took that money out .I get to summer location the charge comes with a hold 199 I noticed that 73 extra dollars was just taken....so I didn't have the money for the truck (4 hours and 10 reps later) I go borrow money get the truck. Get back to Lamar location they don't have my first equipment order their out of everything but boxes ( so that's 49.53 and 73 dollar plus the hold for the truck) storage was 144 no money back on my card I was still short they were closing had to keep the truck overtime...the next day one rep email me with a lot of I'm sorry and give me an extension (for a time and date she made up ) still no refund on the card so I still have the truck . Went and pawn some of my belongings to get the storage fee and the storage is inside a building ( never seen a storage like this should notify people when they order what type of storage it is) Storage also closing so another day (truck full of stuff) so now I'm getting calls and voicemail about the truck (wish customer service worked like that!) I'm being charged for the days I go over...ok work week starts 7am to 4pm no time and no help total order costs me about 500 dollars and time .. I will never order online again I will never go to that location again I actually want to sue .... Fuck u haul

jason B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent P. 
Clasificación:
2.0

They made me back up a trailer to a spot even though i was dropping it off. Then the guy left us before it was ever done and he didn't help us unhook the trailer at all. Ridiculous for 600 bucks

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pat D. 
Clasificación:
5.0

El cliente no dejó un comentario.

jondalyn q.  |  First Impressions 
Clasificación:
5.0

Nada

Josephine W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
5.0

Excellent service

JENNIFER C. 
Clasificación:
5.0

Fair pricing was attractive. Woman at counter when I retrieved the van was very efficient.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brittannica H. 
Clasificación:
5.0

Cruise control is trucks!!

Teresa B. 
Clasificación:
5.0

Easy rental

derek V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barry J. 
Clasificación:
5.0

El cliente no dejó un comentario.

annette l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda L. 
Clasificación:
3.0

More than half a tank of gas, hire more than one person for the front

Richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Johnathon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John T. 
Clasificación:
1.0

Oh where do I start? Confirmed location pickup twice, showed up and the truck wasn't there. We took an Uber to the confirmed location and the truck wasn't there. Had to order a second Uber to get to the alternate location. After half an hour of dealing with the contract not going through we got our truck. Worth mentioning that I reserved a dolly and 30 moving blankets…they had neither available. Got to the truck and the window was rolled down, cracked and broken. We then had to drive the truck to the closest service area where we waited an hour for them to fix the problem. So 3 hours later we had a truck. We had no blankets, no dolly, I was hours late to my job, had paid for an extra Uber, extra mileage on the truck and had to pay movers for their time while they waited. Worst Uhaul experience I've ever had.

Ian S. 
Clasificación:
5.0

Fast, friendly service

Carol H. 
Clasificación:
5.0

I had to reach out to Uhaul's 1-800 number to obtain information/ confirm what location I was picking up at.

Travis H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joe M. 
Clasificación:
3.0

Understaffed and very slow moving staff.

Chris W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
4.0

El cliente no dejó un comentario.

michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zac B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Albert H. 
Clasificación:
5.0

Hire more good workers

Lc M. 
Clasificación:
5.0

Need more knowledgeable employees

Casandra S.  |  Overall Experience 
Clasificación:
4.0

The only thing was didn't have my thing to pull my car had to go 45 mins away to pick it up at another location which was not my plans Because I lived about 45 minutes away from location. And only had half tank of gas so before I began my travel had stop get gas

BarbaraorKeith L. 
Clasificación:
5.0

Nedd mor train staff

Casandra S.  |  First Impressions 
Clasificación:
5.0

I chose this location so I could talk with the employee about making sure the trailer lights were in working order before it got rented again. I was just lucky that a semi-truck did not rear end me coming through the Ozark Mountains on two-lane curvy and hilly roads and not having any trailer lights.

Douglas H. 
Clasificación:
4.0

I was charged for not returning the vehicle with the same amount of gas from when I received the vehicle. The vehicle was in between half and a quarter tank full when I received it and when I returned it. I think this is confusing since most renters don't drive these kinds of trucks usually. It felt like a scam to be charged extra, particularly when I returned the truck 2 days early and I am sure it was already rented out to another customer.

Margaret C. 
Clasificación:
3.0

No furniture pads were supplied even with reservation on a one-way rental. i had reserved one set of pads. Other than that, the 10' truck rental experience was fine.

David M. 
Clasificación:
5.0

Pickup truck needed a good vacuum had lot of debris in cab but overall the experience with the staff was absolutely wonderful great professional attitude and very helpful.I would rate the staff at 20

richard W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marcus L. 
Clasificación:
5.0

Great service!

Chris C. 
Clasificación:
4.0

Everyone was super nice and helpful!

Ashlee C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy G. 
Clasificación:
5.0

ND

shawnh C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Markell C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devon T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SONIA R. 
Clasificación:
1.0

I had requested dolly which I did not get. I asked the representative to remove the dolly from the invoice which he promised to but it showed up in the invoice today. You really shouldn't have asked for my feedback. Thanks.

Jawad S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark F. 
Clasificación:
5.0

Very well run operation.

Melvin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Syiara N.  |  First Impressions 
Clasificación:
5.0

I experienced Outstanding service from the moment I placed a phone call to rent a U-Haul vehicle. Employees were knowledgeable and eager to satisfy my vehicle needs. If I could make a recommendation, it would be to slow down a bit and have a little more patience with 1st time customers. It was my first time to rent a vehicle larger than an automobile, however overall service was Outstanding! I felt just a little bit rushed, but to an experienced customer, no problem! Five Star service in my opinion!

Michael W. 
Clasificación:
3.0

Have great customer service

Alex M. 
Clasificación:
1.0

None of promotions or price listed in store or on website was made available to me. Reservation was not fulfilled as I requested but instead I was force to take less because I was in a hard situation with no choice. Example price listed for storage unit was not what I paid but instead I had to pay more. Promotion if you rent vehicle and get storage unit you would get first month free but I did not get this offer.

Juan W. 
Clasificación:
3.0

I pickup on Saturday at 10am return on Sunday 10am total $210 it's very too expensive maybe I got robbed

Sean S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
5.0

Guy who checked in my vehicle was excellent.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

henry J. 
Clasificación:
5.0

Great customer service from all employees!! They were professional AND kind.

JILL H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE G. 
Clasificación:
5.0

The gentleman who assisted me made sure the trailer I rented was hooked up properly with safety chains and lights were working. He also picked out the ball sleeve and light adapter I need it. It was very hot but he kept a great attitude

paul N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherise B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norma H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jason H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gracie G.  |  Overall Experience 
Clasificación:
5.0

Great storage space, great people!

MATTHEW D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jamel C. 
Clasificación:
3.0

Over price

Frances W. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
5.0

Nada

Thomas Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shamerria T.  |  Overall Experience 
Clasificación:
3.0

The employees could be more professional. The associates were on their cell phones, discussing their negative opinions about the other associates who works there, they were very loud when speaking with the customers. They also were not clear when it came to discussing my contract with me. I left there feeling like I had been had.

Antonia D. 
Clasificación:
3.0

Would be nice to have 24 h access instead of until 10 pm and also a little be more friendly smiles form the staff. Luckily for us, our storage room was on the ground floor; have no idea how people might deal with loading/unloading heavy furniture to/from second floor storages as there is no elevator in the building. Very narrow corridors, which makes it uneasy to maneuver with long items. Other than that, nothing much to complaint about. Average storage facility, air-conditioned but could be a little better. Also, making customers obligated to buy U-Haul's lock and not allowing to use their own is absolutely ridiculous practice.

Konstantin A.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Mary E.  |  First Impressions 
Clasificación:
2.0

Very poor they stole things out of my storage and didn't pay for my things they stole if you don't want your things stolen I recommend you to go to a Good storage that don't steal.

Laytoya C.  |  Overall Experience 
Clasificación:
1.0

Customer service was horrible didn't take the time to explain unit no evavator access and I had to call 4 times to add stoage

Kativia f.  |  First Impressions 
Clasificación:
1.0

The employee was rude, had a I don't give a dang attitude. She kept her head down with no eye contact. SHE SAID SEVERAL TIMES. WE CLOSE AT 6.

Cindy M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea A.  |  Overall Experience 
Clasificación:
5.0

The truck was clean and ready to go.

MARQUITA L.  |  First Impressions 
Clasificación:
3.0

You all did not listen I told your staff I had a home owners insurance policy and in return I was told I had to get your policy which does not cover all of my content . But i know my policy will cover just do not like you charged the 7.95 for non reason...just listening helps ... and asking for a copy of the declaration page would have helped ....

latricia t.  |  First Impressions 
Clasificación:
5.0

Everyone was very helpful.

Paula B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Gracie G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tammie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Austen P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joyce W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C.  |  Overall Experience 
Clasificación:
2.0

I had a good experience with my move-in process. But my experience with them now is very poorly.

Joyce M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Melanie S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

elizabeth k.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

CARL P.  |  Overall Experience 
Clasificación:
3.0

Most of the workers at this location are rude it's incredibly unbelievable there are very few that actually have customer service skills I couldn't wait to move out so I wouldn't have to deal with any of them ever again. The night I moved out a white lady working cause I don't have names said it would be $20 to unhook and hook my carrier back up to the truck, I thought it was ridiculous but whatever I'll pay it. I sent my son in to pay and the black that was working told her not to do it and from my understanding from another customer he felt like she was talking nasty to him so he came out to help us. I'm just glad it's over! You guys charged a whole month and I was only there less than a week this pay month, then no one ever called me for a location to pick up my reservation so I had to find a location in another state at the last minute and drive 3 hours y'all are the worse.

Yulander L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Marcus P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry H.  |  First Impressions 
Clasificación:
5.0

The staff at summer location all gave excellent customer service.

linda J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tierney T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cleotha N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Landchelneil B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

latonya c.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

harvey m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JACQUELINE G.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Robert T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joanita b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Landchelneil B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheri S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Misty M.  |  Overall Experience 
Clasificación:
5.0

When I arrived there was a lock on the unit. However the csr and manager were very helpful. The manager walked over to my unit and removed the old lock. She also made sure I had everything I needed.

Relvorie L.  |  Online Move In 
Clasificación:
5.0

Great experience!

Willie H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakeith M.  |  First Impressions 
Clasificación:
5.0

Kinda too expensive storage fee

Porshia B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice w.  |  Overall Experience 
Clasificación:
2.0

Storage unit was fine. Customer service experience was horrible. I ordered a uhaul and tried to get them to pull it out of the parking spot for me to get it ready for a walk around, etc. but manager said they wouldn't do it. Just very unfriendly people working there and will not be using them in the future.

Jonathan H.  |  Overall Experience 
Clasificación:
5.0

😍😍😍😍

Angie F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ariel W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya M.  |  Overall Experience 
Clasificación:
3.0

I have been using U-Haul storage since 2004 and in Feb 2021 I was able to get rid of one of the 2 rooms that I had. It was a sense of relief. I have had bad service many times when I had to interact with the front office staff. The day before yesterday, May 1st, 2021, I had to go to the office because your computer system was down. This is unacceptable. I was unable to pay my rent online. I had to drive 9 miles one-way because I did not want to be late with my rent. You should hire better IT personnel and if it was due to power failure, you should have a Diesel generator.

JULIO C.  |  First Impressions 
Clasificación:
3.0

I stored half of my household in room 1713 for 15 1/2 years and finally on February 2nd, 2021 I consolidated all my possessions into room 1705. Over the years, I have noticed that the quality of service of this facility has gone down. It seems that when I ask for something, they are doing me a favor. It took a month for the office to acknowledge that I had emptied room 1713 which I communicated with the attendant at the front office immediately after I cleaned the room. They even sent me an email asking me for payment of rent of the unit after 3 weeks that I have emptied it and released it. Customer Service needs a serious revamp at this location.

JULIO C.  |  Overall Experience 
Clasificación:
1.0

The manager, Kenneth Crawford, of this location is very rude and unprofessional.

Kujuria B.  |  Overall Experience 
Clasificación:
3.0

Your clerks and the men that assist customers with the trucks aren't very friendly. I will not return to this facility.

Shelley H.  |  Overall Experience 
Clasificación:
2.0

Employees are rude and I was told I was gettin a 10×10 and I got a 5×10 they dont prorate or any kind of a deal.....I moved my stuff to another storage with a 10×10 with easy access and cheaper and 24 hour access

johnathan h.  |  First Impressions 
Clasificación:
3.0

The girl who helped me was very easily flustered and distracted and kept putting other customers in front of me that had been there less time than me. It took an hour from the time I got there to when I was finally able to unload my moving pod in to the storage space.

Ariel W.  |  First Impressions 
Clasificación:
1.0

The constant calls and poor consideration during a time when our country was in crisis. Even after I was told my personal items were auctioned off, you continued your calls. I will not seek storage with your location EVER again. You should not be allowed to treat people as poorly as you treated me. Good luck and God bless!

PATRICIA L.  |  Overall Experience 
Clasificación:
5.0

♥️👍

jerry bernard d.  |  First Impressions 
Clasificación:
5.0

Clean, nice, accessible, efficient-- great experience!!!

Erenestine S.  |  Overall Experience 
Clasificación:
4.0

Made recommendations based on our needs. Thanks

John H.  |  Overall Experience 
Clasificación:
4.0

I felt the young lady who was to finalized my storage locker closure did not take my concerns to heart. I raised two or three concerns that I felt she could have handled, but she chose not to assist! I was able to later go online and finally find the answers to my concerns and took care of them there. She absolutely did not want to do any extra work, but she did hurry back to her phone call!

FENZY L.  |  Overall Experience 
Clasificación:
1.0

The staff could not explain policies effectively. I reserved a 10x15 unit before hand and the staff said that they could not rent the last kind of unit, so they may not be able to give me the 10x15 that I reserved??? The manager did not help at all while the store clerk/cashier attempted to simultaneously check out three customer's orders. The cashier also said that workers would show us where my unit was, and help us unload. The workers did neither. The manager refused to check out my truck rental that I needed to drop off, and kept calling on the radio for someone else to do it. No one did until AFTER closing time.

Jarred C.  |  First Impressions 
Clasificación:
5.0

No Complaints. Everybody was helpful and friendly.

Brandon S.  |  First Impressions 
Clasificación:
5.0

Thank y’all!!

Marissa W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GRAHAM B.  |  Overall Experience 
Clasificación:
2.0

Customer service needs to improve, attitudes from last year in July did not change to better. I'm thankful that l was able to contact the president

Lela R.  |  Overall Experience 
Clasificación:
5.0

Professional and helpful staff. Facility is well maintained.

Edward B.  |  Overall Experience 
Clasificación:
1.0

There was always some issue that staff couldn't or wouldn't help with. From day 1, it has been full of issues. I reserved a 1st floor, 5×10 unit. I was given two 2nd floor, 5×5 units instead.

Danielle W.  |  Overall Experience 
Clasificación:
5.0

Great Customer Service and very helpful in all areas. From placing the order for the truck , to my moving in and out of the storage unit.

Antoinette J.  |  Overall Experience 
Clasificación:
4.0

N/a

Kathy B.  |  First Impressions 
Clasificación:
2.0

Mr. Derek was very kind, helpful, and made the experience as good as it possibly could be. However. the register attendant was extremely rude and her assistant made things as difficult as possible.

Nicole S.  |  First Impressions 
Clasificación:
4.0

Very responsive to needs. Thank You

Daniel S.  |  First Impressions 
Clasificación:
4.0

The space for loading/unloading was a little crowded with the storage of U-Haul trucks across from the loading area........

George W.  |  Overall Experience 
Clasificación:
5.0

Staff was always helpful. They are secure and clean and took great care of my belongings for 2 years!

bill p.  |  Overall Experience 
Clasificación:
5.0

Good people, good service

charles l.  |  Overall Experience 
Clasificación:
5.0

Everything was good service and I will use the service again if I need it.

Bertha B.  |  Overall Experience 
Clasificación:
3.0

I called regarding the use of a rental truck. I was placed on hold for 11 mins (no check back). I hung up, called back, placed on hold, walked in the store to see the person just having a casual convo

Jeovanni B.  |  Overall Experience 
Clasificación:
3.0

N/a

PARKEISHA C.  |  Overall Experience 
Clasificación:
1.0

Only hassle, frustration, dishonesty. Some problems included: promised 8x10 but given two 4x10s instead (very distant from access and Upstairs!); website showed $0 due until late fee applied; & MORE!!

Scott F.  |  Overall Experience 
Clasificación:
5.0

The lady who rented me the storage unit (did not get her name) made sure we got a ground floor climate controlled storage unit. What a blessing, did not have to carry truck load up the steps!

Rick L.  |  Overall Experience 
Clasificación:
5.0

Nice place.. felt that my things were secure. The staff was always pleasant and helpful when needed. Move out and close out went without a hitch.

Lisa P.  |  Overall Experience 
Clasificación:
5.0

They were exceptional

CARLTON D.  |  Overall Experience 
Clasificación:
2.0

This place needs better help and friendly associates. I got a storage unit and I got a refund on the unit the same day because, it wasn't working for me. The manager is even rude also.

Jasmine S.  |  Overall Experience 
Clasificación:
3.0

The manager would rather have customers waiting then to help them, I witness this first hand,he doesn't care how long the line is, I don't like that they ask how long you are going to keep their truck

Yolanda C.  |  Overall Experience 
Clasificación:
5.0

Excellent truck and tow dolly. The tire strap came loose from the drivers tire while in transit. I checked the tightness of the straps each time I stopped. If I had to do over I would rent the hauler.

Rick L.  |  First Impressions 
Clasificación:
5.0

Customer service was excellent; it did not matter whether I had questions in person or on the phone, the personnel was friendly, courteous, and well informed about the facilities and offered products.

Audrey D.  |  Overall Experience 
Clasificación:
3.0

The staff could be friendlier and provide better customer service

Jessica P.  |  Overall Experience 
Clasificación:
2.0

Due to moving issues, Uhaul regional office gave me 4 extra days free & to pay 2 extra days if truck returned on 5/28. A cashier at this location Destiny charged me 3 extra days and was rude about it.

Jessica P.  |  First Impressions 
Clasificación:
5.0

Glad to have been able to be a patron at U-Haul storage on Summer.

Joseph H.  |  Overall Experience 
Clasificación:
5.0

...

tyranda m.  |  Overall Experience 
Clasificación:
1.0

Counter help was too slow and not interested in her job

Nolan G.  |  Overall Experience 
Clasificación:
4.0

I would not recommend it to a friend because they don't pro-rate. If you had stuff in storage for ONE DAY, you're going to pay for the entire month.

Barbara W.  |  Overall Experience 
Clasificación:
4.0

They were helpful, courteous, and accommodated all the snafus in my schedule.

Barbara W. | Reservación
Clasificación:
5.0

Kenneth and his team were very helpfull with all our needs!

Ronald D.  |  Overall Experience 
Clasificación:
3.0

Some of the workers are extremely unprofessional

larry h.  |  Overall Experience 
Clasificación:
1.0

The manager is a nasty mean old man and I would never use U-Haul Storage ever again for anything and I would not recommend it to a friend or a family member Not only was the manager very rude 1 staff

Rose M.  |  Overall Experience 
Clasificación:
5.0

Service was great.......fast and polite!

Mary W. | Reservación
Clasificación:
2.0

The manager was always polite but the staff was not helpful every time I paid my rent gave me the impression i was bothering them not helpful at all ! Biggest complaint was my card never chould get In

eric c.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and courteous.

Sally C.  |  Overall Experience 
Clasificación:
5.0

Your staff is fantastic. They were extremely helpful and courteous. They were upbeat and friendly, along with being efficient. I had a wonderful experience with them.

Gloria C. | Reservación
Clasificación:
4.0

The staff is a little rough. I suggest Customer Service training: greeting customers when they walk in, apologizing for a wait >10 minutes, and thanking customers for their business. That would help.

nancy R.  |  Overall Experience 
Clasificación:
2.0

The biggest problem I had was with management staff. Everyone else was excellent. I had issues with my card being charged multiple times but upper management (not at location) were able to resolve it.

Jamie M.  |  Overall Experience 
Clasificación:
1.0

Unfriendly and made us feel we shouldn't be there. Therefore left and found another facility on Hwy. 64. They were a blessing. Gracious and kind are not enough words for the team on Hwy 64. Gracias.

Jackie H. | Reservación
Clasificación:
5.0

The staff was helpful and nice.

Sally C. | Reservación
Clasificación:
2.0

Loading docks blocked. Paint failing. Roof failing. Side automatic door out of order for several month...still not fixed. Bugs!

JOHN D.  |  Overall Experience 
Clasificación: