Customer Reviews for U-Haul Moving & Storage at Steeds Crossing

2,438 comentarios

20607 FM Rd 685   Pflugerville, TX 78660

(512) 251-2090

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(512) 251-2090

20607 FM Rd 685
Pflugerville, TX 78660

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

This was the worst uhaul experience I've ever had! I originally rented thru Round Rock location. I got a text it had been moved to G-town, Bastrop, then off of 290. I revived a call making sure I was coming. I said yes and was on my way, 30 mins later I get there and the man said they cancelled my reservations. I should him where a got the call and I told them I was on my way. He said He couldn't do anything about it. We then look and rent one from Pflugerville, the man called them to make sure and even called me while I was driving there and said I shouldn't have any issues! Once I got there they didn't have my 20' that they said was there! I had to settle for a 15'. When I got it, There was no gas in the uhaul. It took me over 3 hours to get this uhaul and lots of gas driving to different locations!

Jason M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve T.  |  First Impressions 
Clasificación:
5.0

Best customer service that I've ever had

Frank R. 
Clasificación:
1.0

Terrible customer service and a lack of consistency. One week you can pick up at 5:30 pm no problem, the next week they want to charge you for an extra day for the exact same service and times.

Joseph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Whitney C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan L. 
Clasificación:
4.0

The rental online was quick and easy. The personnel at the pickup location were nice and efficient. The trailer was a little dirty and had a bad odor inside. The safety chains didn't fit my hitch properly but no harm done. The trailer performed well and the return after hours online procedure was quick and easy. Overall a good experience!

Mark R. 
Clasificación:
3.0

I would suggest if a customer rents the appliance dolly that the other dolly is removed from the truck to save space. I was told that the employee are not allowed to remove the smaller dolly from the trucks or they would be fired. So I was forced to have 2 dollys on my truck and had to ensure space on the truck for the second dolly for each trip we took. Very inconvenient.

Dwayne H. 
Clasificación:
3.0

I miss the days when someone walked around the vehicle with you to inspect it. The truck had a lot of damage that wasn't marked with the x.

JAMES W. 
Clasificación:
3.0

Offer online check in as stated online. I had to wait in line to get keys to my uhaul.

catalina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON B. 
Clasificación:
5.0

Just awesome

Lee E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilkie O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent A. 
Clasificación:
1.0

It was horrible experience. They supposed to ship my ubox on august 1st but they did not schedule anything and never provide phone call. I called local uhaul and they kept getting transfer me to other representative. I had to go by myself and pick up.

Jiwon S. 
Clasificación:
1.0

Simply the worst. Hopefully we don't have to use uhaul again. Our ubox was supposed to be delivered to three rd location. checked with customer service AND employees at the actual location. They confirmed it will be delivered to three rd uhaul location. Was hard to reach to fm rd locationd and went straight to national line. NO ONE NOTIFIED US THAT OUR UBOX WILL STAY AT FM RD LOCATION. I had to call and figured it out. Called the location again to reserve 10' truck, no answer, and went to national line customer service. Asked them if we can get access to ubox at 3pm since uhaul third party movers were not available until 4pm. They said yes and reserve one “at 3.” Showed up and they said it was canceled because it was reserved at noon. SO MUCH MISCOMMUNICATION BETWEEN THE LOCATIONS AND CUSTOMER SERVICE. Please train your employees right please please. We had to wait for our ubox for a week more because they don't know how to communicate.

Brenda A. 
Clasificación:
5.0

Everything was great 👍

priscilla r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent A. 
Clasificación:
1.0

We did not receive an accurate delivery time. And notice was provided 5 minutes before delivery. Also, the associate at 670 W Front at location in Pflugerville tx lied regarding us not being able to access our container. We verified a time and date with uhaul and he said “your container is already on a truck ready to ship and we cannot allow you to access it.” When we arrived. I took him at his word and noticed via a tracking device placed in the box by us that it did not move from that location for the next 48 hours. This is absolutely unacceptable and I will be following up to see how we can be compensated for this act of dishonesty. The inability to access the box caused massive inconveniences for our move.

Joseph N. 
Clasificación:
4.0

It would be nice to have some chairs available so one doesn't need to stand while waiting for services.

Victoria D. 
Clasificación:
2.0

Online pickup is inefficient and frustrating. Vehicle was difficult to locate and the three staff (who were sitting at the front desk chatting) seemed inconvenienced when I asked for help. Vehicle also smelled strongly of marijuana.

Michael C. 
Clasificación:
5.0

Got a free lock. Nice.

GUSTAVO O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Artur M. 
Clasificación:
1.0

Overall, service was actually excellent and the trailer performed excellently. However, the morning of pick up, the pick up location was changed due to lack of inventory at the original pick up location and I was not notified. I had a very narrow window to pick up the trailer, so when I arrived and discovered I'd have to drive another 15 minutes to another location, I didn't have enough time to get there and had to go back to work and figure out a way to come back later in the day. Adjustments are totally understandable, but the lack of communication cost me critical move time and disrupted our move schedule. We were managing 2 small children and work schedules while trying to pack up our home.

michael A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Keith D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hilda F.  |  First Impressions 
Clasificación:
5.0

Excellent truck with freezing cold A/C, and fabulous customer service from everyone on both ends of the trip.

Robert S. 
Clasificación:
4.0

Improve your phone system, unable to speak to anyone.

Cheryl B. 
Clasificación:
3.0

Checkout always gives me issues

Diobeth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anglica F. 
Clasificación:
5.0

The staff was very friendly and helpful

Benjamin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

chay L. 
Clasificación:
5.0

Excellent customer service and great experience. I would not change anything at this location.

Dan L. 
Clasificación:
5.0

Anthony was great and the young girl that checked me in.

GimJom F. 
Clasificación:
1.0

WORST move with U-Haul EVER. I have moved dozens of times, most of the time with U-Haul. This time was different. I reserved the moving truck online but had to edit my reservation. No problem, right?? NOPE, huge problem. The online reservation system does not tell that if you edit a reservation, it moves from guaranteed to preferred. Ok, first of all, what the hell does preferred mean? Would I prefer to have a truck or not or U-Hual has preferred not to provide a truck?? My reservation was set at least a couple weeks before my move date, 7/29/22. Keep in mind while editing a reservation, the online portal does tell you that some locations do not have the equipment you are requesting and that rep will call you. I made sure not to select one of those. At no time during this process was I prompted telling me my reservation was not guaranteed. Fast forward, 9 am Friday 7/29, I get a call from Anthony saying that there is no truck for me to pickup at 3 pm that day. But there will be one on Saturday at 1 pm. I ask Anthony, why are you just calling me, what can I do about this now? I am moving today! He says he just got the reservation notification. I ask, well I need a truck today I have to be out by tomorrow. SO he says, I have a 10 ft instead of the 20 ft I reserved. It took my wife, two kids and I over 20 hrs to move a 2,800 sq ft home with a 10 ft truck. I am so disappointed in the service I received. Anthony was no help at all and could not tell me why I was not notified earlier.

Derrick A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark G. 
Clasificación:
5.0

Staff was excellent and extremely helpful. The process was easy and the staff were knowledgeable. Best U-Haul location I've ever been to.

Chelsea L. 
Clasificación:
5.0

Remove smoke smell from cab of vehicle

Doug D. 
Clasificación:
1.0

Not give them faulty equipment Not leave them stranded for 24hr Not make arrangements you dont intend on keeping Honor your reservations P

Laura R. 
Clasificación:
4.0

The office phone was never answered when I called. I could never get anyone in the office if I had a question (during regular business hours). Otherwise everything went well with storage unit.

JOY Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jonathan d.  |  First Impressions 
Clasificación:
1.0

Not charge them random charges days later

Brandon R. 
Clasificación:
4.0

The after hours return area was very congested and made driving in difficult. This was mainly due to customers not parking their rentals very well. Perhaps the manager at this site can move some of the trailers and pods in that area to free up space?

Robert C. 
Clasificación:
4.0

The female employee who helped us hook up the trailer was quite rude/sarcastic. The man who helped us checkout inside was very nice and extremely helpful.

Kat C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEZIAH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason H. 
Clasificación:
3.0

Moving sucks to begin with, absolutely nothing about working with Uhaul was not stressful. If I had any other option I would have taken it.

Molly M. 
Clasificación:
1.0

Horrible experience. Zero communication. Was given a uhaul truck that shouldn't of even been rented out. Check engine light was on brakes were leaking fluid and beeped non stop. Absolutely horrible on top of having to drive clear out of my way to another location to pick it up due to the one I reserved at telling me they didn't have the truck I reserved and there was one parked outside.

Jennifer S. 
Clasificación:
4.0

El cliente no dejó un comentario.

priscilla r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARICET L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Merrily E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rollen R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rocky s.  |  Overall Experience 
Clasificación:
4.0

No furniture dolly available

Matthew V. 
Clasificación:
5.0

Great service.

manshang H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Phil W. 
Clasificación:
1.0

The Uhaul rental promotions are extremely deceitful. There are so many additional fees that I felt are not upfront costs while booking. The one month free storage pop up add is also misleading to your customers. On the day of our rental the storage was not available at the location where we booked. We were sent to a location further away which used more gas and mileage which subsequently costed more money. A huge scam in my opinion. I will definitely not recommend, or return.

Jessica J. 
Clasificación:
4.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

YOSIF Y. 
Clasificación:
5.0

Have more dollies available.

ARTURO D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nathaniel J. 
Clasificación:
5.0

Great customer service from all the staff who helped me when I was in a pinch and needed equipment at the last minute. Great Job!!!

vincent W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

Great team of employees very friendly and professional experts

Troy O. 
Clasificación:
4.0

El cliente no dejó un comentario.

TRESSI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian U. 
Clasificación:
1.0

First agent was rude, told me If I return the equipment late it could cost me thousands to make whoever had it rented happy, unfortunately I did return the unit 30min late and I had already call support to let them know, when I got there the lady said you can go, you'll get an invoice via email, the went ahead and charged me for a second day because I was 30min late, if I would've known I would've kept the trailer till the following day.

William M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Damaris T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim J. 
Clasificación:
4.0

Spent hours on the phone with at least 6 different agents insisting that I only had 5 boxes when I had 6. I was terrified that one of the boxes had been lost. The whole process was disorganized and disappointing from the moment the boxes were picked up and taken to the Santa Clara facility last year.

Ryan U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler D. 
Clasificación:
1.0

Was not the location I reserved, had to go 25 miles out of my way to get the unit I reserved a month ahead of time.

Lee F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ritchie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn L. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEONARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kaari Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
1.0

Never ever get help from uhelp the worst experience ever they had me order cancel order they never answer your emails calls or live Chat do your self a favor book the moving help your self you will save your self the money and the nightmare

Scott T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jack M.  |  Overall Experience 
Clasificación:
5.0

called me 2 hours before reservation to cancel, wanted me to drive to temple from taylor tx to pick up. was told no 24 hour vehicles available. you found one in hutto even though taylor had several. made me drive and charge me extra miles. i was told i would not be charged the extra 23 miles and now you charged me an extra 45 for who knows what? horrible customer service, the gal on the phone argued with me

rodolfo W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guiomar A. 
Clasificación:
2.0

I have rented from this location on several occasions and this review is only for my most recent visit. Customer service this time was abysmal. The worker that helped me seemed to be more interested in his cell phone and entertaining his lady coworkers than to my needs. There was one good customer service moment where he did provide me with a pin for my trailer hitch. However that moment was over shadowed by his over all dismissive attitude and preoccupation with other things. In addition, I had forgotten my adapter for the trailer lights - i was unble to get ahold of anyone to bring it to me (the trailer was already on my vehicle and I live less than 5 min away), so I had to buy a new adapter. As soon as I said I would - he took off back to the front. By the time I arrived back in the office to purchase it - he was engrossed in sharing pictures on his phone with his coworkers. My only acknowledgement was for him to briefly look up and tell me to slide my card. No one walked out with me. No one checked to see that my lights on the trailer were working. I spent a few minutes plugging in the adapter and checking the lights myself - there was no staff present with me. I could have easily driven off without verification that the lights work. This is not the normal experience it is usually much better.

LAVERT R. 
Clasificación:
5.0

Staff was knowledgeable and very helpful!! A lock was provided by the company which was great! The unit was clean and protected by not only a gate but also an alarm system! Definitely going to recommend to others

Stormi H.  |  First Impressions 
Clasificación:
3.0

I guess due to their workload they couldn't pick up the boxes for over a week. I ended up getting a Non-Compliance letter from the city for having the boxes in my driveway for so long. Other than that, everything went smoothly, and our items arrived undamaged. I am still a little confused on the pay structure but I guess it was correct.

Gerald B. 
Clasificación:
5.0

Ty

MATTHEW L. 
Clasificación:
3.0

Ok storage. Tons of mouse/rat droppings on our boxes with many holes chewed through

Kayla A.  |  Overall Experience 
Clasificación:
5.0

I wish you had a location close to my house that had the same equipment

Karl H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wyndie W. 
Clasificación:
4.0

It would have been 5 stars if the rates weren’t constantly going up

PAUL K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC E. 
Clasificación:
3.0

I just wished the u-haul that picked up had at least a half a tank of gas. When I entered it almost was empty, so I had to right away put gas into it….

JUSTIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary C. 
Clasificación:
5.0

The location was great. The contactless pickup was awful!!! It didn't work on the first phone we tried. It was cumbersome at best on the second one. It made a simple pickup into a stressful ordeal. The local people said that once I initiated it as contactless it was out of their hands.

Jacqueline J. 
Clasificación:
1.0

Great place for rats and mice to live. Bathroom privileges provided, courtesy of Uhaul Steeds. Can only hope we don't get a fatal disease. Of course, not notified of rat and mice issue until actual move out. Employees were completely aware. Told to make insurance claim. What fun to go through all of the red tape. Would've been right to give a full and unconditional refund for two month storage and the two times use of truck. Not to mention the cost of the expensive fuel. Fix the problem Uhaul. Foul play on your part.

david r.  |  Overall Experience 
Clasificación:
5.0

Nada

Rene M. 
Clasificación:
3.0

Give us a truck with working AC in 100 degree weather

Dominic D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ahmed J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer R. 
Clasificación:
5.0

Extraordinario servicio al cliente

Josh S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ursula G. 
Clasificación:
1.0

Drop off was terrible Gm did not answer phone

Dimitri M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan M. 
Clasificación:
1.0

Every interaction with the staff was unpleasant. They were very rude and it didn't appear they cared about their customers at all.

Brandice B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth L. 
Clasificación:
1.0

I paid for 24 hour access and the last day before I moved I couldn't get in. Which caused me to push back my out of state move half of day. Also, why don't employees place rented equipment in the uhaul truck for customers? Each time I had to lug them into the truck, not cool!

JESUS P.  |  Overall Experience 
Clasificación:
5.0

This uhaul did a really nice job and helped me through the pandemic years. I have completed my need for storage right now but if I ever need it again I'll be back

Mary S.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

Pearl C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JASMINE F.  |  First Impressions 
Clasificación:
3.0

Hi Lll

DEBORAH N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew M.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM G.  |  Overall Experience 
Clasificación:
5.0

Lip at entry point makes it very difficult not to drop anything off of the provided carts.

Jesus P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

marcie h.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

chenita e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine M.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

rhonda b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

julio v.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracie F.  |  Online Move In 
Clasificación:
1.0

I DO NOT AND DID NOT REQUEST TO RENT A STORAGE SPACE WITH YOU. PLEASE STOP TEXTING ME AND REMOVE MY RENTAL/RESERVATION, THIS WAS NOT CREATED BY ME!!!!!!!!!!!

maria m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James R.  |  Overall Experience 
Clasificación:
5.0

Excellent Service, well maintained facility and helpful staffs.

Vinay B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

chenita e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristy O.  |  Overall Experience 
Clasificación:
1.0

I will never rent a truck from unaul again. Truck I rented 3 weeks prior to needed wasn't available and they said I could drive 100 miles away to get it.

stephannie T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA DIANE T.  |  First Impressions 
Clasificación:
5.0

Great service and helpful

Kimberley G.  |  Overall Experience 
Clasificación:
3.0

Storage unit leaked water over all belongings.

Albert M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

john c.  |  First Impressions 
Clasificación:
5.0

If I ever need storage again I would pick this location.

saribeth t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adriana Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lydia L.  |  Online Move In 
Clasificación:
3.0

Had to go to another Uhaul Office from Storage Unit to drop off Truck and Car carrier

David C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

james a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ltidrick R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre H.  |  Overall Experience 
Clasificación:
1.0

I rented a 5x15 unit but the door to the unit was probably 2 feet wide. You couldn't even fit a couch through that door. If you rent a 5 foot unit you expect it to be 5 feet wide to get into it. The entrance was ridiculously narrow. Also it was very unclear how we retrieved the key to lock the unit. I got there the day I said I would but there was a zip tie on the door. I never received Instructions on how to open it or how to get the key. When leaving we had no idea how to get out since the gate it also closed from the outside. I had to get out of the car and go open the gate from the outside then drive through. We canceled our rental the next day and got a refund. I went to another facility that was a much smoother process.

Kelli M.  |  Online Move In 
Clasificación:
1.0

I was given a horrible uhaul truck from another facility and it had mechanical issues. This location told me they couldn't give me a nice reliable truck and there were 5 sitting in the lot.

Selena W.  |  Overall Experience 
Clasificación:
3.0

You guys need a service in case you loose your key to the storage. Even if you charge a little money that would definitely benefit your facility.

shavon J.  |  Overall Experience 
Clasificación:
4.0

Really nice facility.

Conor C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Margaret J.  |  Overall Experience 
Clasificación:
1.0

I was expecting first month free because I rented a uhaul trailer but the assistant said I find the qualify because I wasn't returning the trailer there. I asked if I could return it there and she said no because they weren't accepting trailers. She shrugged her shoulders and said it's hit and miss. Note: I had rented a unit the prior weekend and received the one month discount even though I didn't return the trailer there.

M M.  |  Online Move In 
Clasificación:
1.0

They did not make sure the unit was ready to be rented. The wire protection cover was on the floor the light bulb was broken off in the fixture exposing the inside of the bulb. When I asked to have it replaced before moving my belongings into the unit I was told that there was no one to do it. They did not offer to give me a different unit that didn't have this issue. I had scheduled moving help by the hour with U-Haul and had move into the unit that day at that time. I received an email asking me to rate the storage facility that evening and then I received a text message to rate the facility. I thought I would call the manager who's name was on the e-mail and text message to see what he do about the situation before I wrote the review/rating. I called the next day and spoke to the manager. Instead of apologizing for the situation or trying to correct it. He just said the maintenance crew was only there Monday to Friday till 11am and for me to come at that time to have it fixed. When I told him that half of the unit would have to be unloaded now for it to be fixed he then told me that U-Haul was removing all the lights inside the units and that they no longer felt lighting was necessary. So I could come at the time he told me to have it fixed. But I guess it was my problem about moving my belongings in order for maintenance to so. He claimed no responsibility to the fact that he rented me the unit with this issue and that now it was my problem not his. This is an inside unit not an outside unit that when you open the door you have the daylight to be able to see while in the unit. Very disappointed with the lack of customer service by the unit having this issue and not rental ready and no customer service at the time of move in or after the move in to take care of it. But l was notified 3 times to write a review and rate the facility. POOR CUSTOMER SERVICE ALL THE WAY AROUND.

Johnna F.  |  First Impressions 
Clasificación:
5.0

Amazing location.

Kailee I.  |  Overall Experience 
Clasificación:
1.0

When I was getting the storage unit, your website said that if we were renting equipment that we would get a month free. I input the reservation number for the trailer that my husband made for the trailer and it said it was invalid. He did rent the trailer. When he asked your employee about it in the store when renting the trailer, she replied with "I've literally never heard of that, we don't have any discounts, your rent is 89.95 a month, do you want it?" Not only was this not what your website told me when I rented it but it was extremely rude. Then when he returned the trailer the employee checking it is came around on a skateboard and said they didn't have a trailer scheduled to come back to which he replied, oh well I don't make enough f*ing money to care, it will be my managers problem. Overall the website was great minus the little hiccup, the staff was rude and extremely unprofessional.

Carol W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Reed G.  |  Online Move In 
Clasificación:
5.0

Online rental process was super quick and easy. When I got there to drop off my stuff I popped into the storefront and an employee gave me good, simple directions to help me find my unit. After unloading everything the same employee was very helpful getting me a gate remote to make my upcoming visits easier. Great service and very convenient process overall, 10/10 for sure.

Jake L.  |  Online Move In 
Clasificación:
5.0

Very good storage

Hien T.  |  Overall Experience 
Clasificación:
5.0

Great Experience! Everyone there was super friendly & helpful! The Mgr (Anthony) was great! I'd highly recommend this location!

Craig B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

duke m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kailee I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrell W.  |  First Impressions 
Clasificación:
5.0

Grate customer service; grate service I am very satisfy. I was renting at this specific location for over 4 years and I Leave as a happy customer. Thanks for a great job! I will continue to use your service and recommend you to all my family and friends.

ARELI V.  |  Overall Experience 
Clasificación:
3.0

There was only one person working when we came in on Saturday morning. While the employee was very friendly and helpful once we were able to engage with her, there was a long line when we first got in, which continue to grow while we were there. She did not address the people in line let us know that she would be with us monetarily. It does seem as though she could've use some additional assistance, or just being more responsive to a line forming. She informed us that our unit should have put a lock in it, but there was no lock. When we went back to let her know this, she was still with another group and there was still a long line, so we gave up. An increase of situational awareness could've helped the situation.

James B.  |  First Impressions 
Clasificación:
3.0

System problems caused the unit rental process to take way too much time. The system problems also caused entering the storage facility to be way too time consuming.

SAMUEL S.  |  First Impressions 
Clasificación:
3.0

The gentleman was very nice and he made the process easy and quickly. The climate control storage units were a little old, but it will do . I like the fact it has its own light inside.

Shirley P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Trenna D.  |  Overall Experience 
Clasificación:
5.0

No hassle storage

Sivaprasath B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alwin N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Doris L.  |  First Impressions 
Clasificación:
3.0

The outdoor drive-up option wasn't available so I got an indoor climate controlled and it was nearly impossible to figure it out. Their simple 1-2-3 process didn't work at all for the indoor facilities. After it took me 20 minutes to find my garages, I set off the alarms because I didn't know I had to check it at a specific box, and since I did it all online, I don't have the handy swipe card that others use to check in and out EVERY TIME I go to load stuff in and out of there.

Connie S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES H.  |  First Impressions 
Clasificación:
5.0

Lights did not come on in hallway. We came at 6pm and it was already getting dark. Temperature was well above 80 degrees in the building.

Benjamin C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS C.  |  Overall Experience 
Clasificación:
4.0

That all very good

Hien T.  |  First Impressions 
Clasificación:
1.0

Customer service-Bad Gave away our trailer rental after taking my card to reserve. Did not tell me that I had to be there at a certain time or they would give away. Why use my card to reserve. Was told that I would have a unit with outside accessibility....wrong. Told me that they would charge me a trash fee when I put 3 empty boxes in dumpster. Told me to buy my own lock...only to find out that I was required to use their lock. Not a good way to run a business. Office Manager blamed customer service for these mistakes, but never offered anyway to make it right!!

Candace H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M.  |  First Impressions 
Clasificación:
4.0

My only constructive criticism I have is the inability to contact the staff by phone at this location and lack of follow up to messages left by my or the UHaul rollover call center staff. I understand that Anthony Tompkins works there by himself most of the time. And perhaps that needs to be addressed so customers (past, present, future) can speak with him directly about critical or timely concerns. Or perhaps the main UHaul customer service line could have access to current availability at any of their locations across the USA. Other wise Anthony Tompkins has mastered all the information & operational knowledge of the Steeds Crossing UHaul facility, and possesses and practices great customer service skills.

Kathy F.  |  First Impressions 
Clasificación:
5.0

the only con was the door to the outside, although we have a bigger unit (10x15x8) the door to the outside of storage building was a standard sized door and made it difficult to bring in our fridge, sofa, washer/dryer. We hoped once it was out of the home that it could be easily rolled into storage. Other than that our experience was great.

Ariana P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

keith a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katharine W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leroy T.  |  First Impressions 
Clasificación:
5.0

Wow! Super fast and easy!

Brandon B.  |  First Impressions 
Clasificación:
1.0

I was paying to for my personal property to be stored and secured. instead the main gate to the storage area and covered parking was always breaking down and open for anyone to enter. not enough security cameras and lighting in storage area but plenty of lighting to protect uhaul equipment parked around office building. I had two thefts from my recreational vehicle totaling $400.00 dollars and when reported to uhual employees didn't care or make an attempt to assist. Over all poor customer service and not getting the security for the price you pay. will not recommended to anyone.

Jeremy P.  |  Overall Experience 
Clasificación:
4.0

There is a leak in the ceiling in the back right corner

Stanley C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Edwin N.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

YOLANDA A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katharine W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Rashun M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

YOLANDA A.  |  First Impressions 
Clasificación:
5.0

If the opportunity ever arise again, I would use this location again and recommend it to other family and friends. As I've already had family to use this location that's how I ended up at this location.

Vernell T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE L C.  |  First Impressions 
Clasificación:
2.0

My travel trailer was damaged twice by attempted break-ins and theft of both propane tanks! Security cameras are 720p and NOT pointed toward the customers trailers. The 1080p cameras are all aimed toward the U-Haul vehicles and equipment. Customer vehicle safety appears to be secondary! Oh yes, Even though the very desirable covered RV sites will be rented quickly, no rebate for time unused even when rented to another customer the next day. Leaves a bad taste in my mouth!

paul r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melody C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel w.  |  Overall Experience 
Clasificación:
5.0

All good.

Robert k.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley B.  |  Overall Experience 
Clasificación:
5.0

Great service and friendly associates.

Sharon C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Selena W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JIM W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jaeliza M.  |  Overall Experience 
Clasificación: