Customer Reviews for U-Haul Moving & Storage at State St

5,419 reviews

2020 W State St   Milwaukee, WI 53233
(10 blocks west of Milwaukee County Court House on State ST, Ideal for Marquette University Street Parking only for this location)

(414) 933-7766

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(414) 933-7766

2020 W State St
Milwaukee, WI 53233
(10 blocks west of Milwaukee County Court House on State ST, Ideal for Marquette University Street Parking only for this location)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Dash lights were on in the truck and the location was closed, so there was no one to check with.

Rachel M 
Rating:
5.0

Very good service and very helpful w alot of questions I had asked

Rahesha D 
Rating:
5.0

Customer did not leave a comment.

robin b 
Rating:
5.0

Customer did not leave a comment.

aaron p 
Rating:
5.0

Customer did not leave a comment.

Yasmine P 
Rating:
4.0

Customer did not leave a comment.

allan h 
Rating:
1.0

Unprofessional. The two men who were there, one old man and a young slim guy. The old man act like he fed up. The slim guy acting like he don’t know anything, how to help with anything. It’s a miscommunication between them when helping customers.

Amanda W 
Rating:
4.0

They need to orient all employees to customer service when it comes to doing online service if it were not for one who oriented me correctly and his treatment was excellent even at the time of returning the equipment

Yarizel D 
Rating:
3.0

Customer did not leave a comment.

Sharon L 
Rating:
4.0

The representative was helpful and breezy.

James G 
Rating:
5.0

Customer did not leave a comment.

luis r 
Rating:
5.0

Nice customer service

Mark S 
Rating:
4.0

Customer did not leave a comment.

andrae b 
Rating:
5.0

Great customer service with the A smile and a whole Lotta laughter!!

Aisha D 
Rating:
4.0

Customer did not leave a comment.

Joshua T 
Rating:
5.0

Customer did not leave a comment.

Michelle h 
Rating:
5.0

Customer did not leave a comment.

Bosy W 
Rating:
3.0

Customer did not leave a comment.

david y 
Rating:
5.0

Customer did not leave a comment.

kathiria j 
Rating:
5.0

Staff was friendly and very helpful. Reserving what we needed was very easy and when we arrived for equipment pickup the staff was on lunch, but they interrupted their own lunch break to help us make sure everything was ready which speaks a lot to the dedication they have for their customers.

Don M 
Rating:
5.0

Customer did not leave a comment.

Aisha D  |  First Impressions 
Rating:
5.0

The one Afican Guy with the braids was very nice. He always in good spirits and very Nice!!!

Carolyn A 
Rating:
4.0

I wish this location was a 24hr

Keana A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shareka L  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Aisha D 
Rating:
5.0

Customer did not leave a comment.

Koa B  |  Overall Experience 
Rating:
3.0

Hire individual's who have customer service skills and use them

douglas g 
Rating:
4.0

Customer did not leave a comment.

Marcus F 
Rating:
5.0

Customer did not leave a comment.

jessica s  |  Overall Experience 
Rating:
5.0

The people that work there were very very nice and And respectful and very quick

voncier w 
Rating:
5.0

Customer did not leave a comment.

Scot B 
Rating:
4.0

very friendly staff

connie s 
Rating:
4.0

Customer did not leave a comment.

Tacelia H 
Rating:
5.0

So convenient and the associate was so helpful!

Cherie S 
Rating:
4.0

Customer did not leave a comment.

denis s 
Rating:
5.0

Customer did not leave a comment.

SILAS R 
Rating:
5.0

Best customer service! Friendly & fast Thank you

Leslie W 
Rating:
4.0

Customer did not leave a comment.

Serena S 
Rating:
5.0

Customer did not leave a comment.

STEVON M 
Rating:
5.0

The gentleman (CSR) was very cordial and kind

ROBERT J  |  First Impressions 
Rating:
5.0

N/A Srvice Rep was very friendly and comical. Enjoyed my experience.

Michael W 
Rating:
5.0

My first time driving a truck and was a bit of a learning curve but after that it was like driving a car.

Miguel M 
Rating:
5.0

N/A

Willie O 
Rating:
4.0

Customer did not leave a comment.

Bethann M 
Rating:
4.0

The staff was nice and welcoming. Very much appreciated that. The truck smelled like a lot cigarettes though. It's not the staffs fault. Besides that, everything went smoothly! I've used U-HAUL's services about 3 times, and every time. It all went as planned! In the future, if I need U-HAUL's services again? I will not hesitate to be a repeat customer. Thanks so much!

Ger V 
Rating:
5.0

Customer did not leave a comment.

Jaqesha D 
Rating:
5.0

Staff was very friendly! The van I rented was warmed up while checking out and the staff member was very concerned about making sure I did not slip on the snow and ice.

William F 
Rating:
5.0

Customer did not leave a comment.

Conswela T 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Veronica c 
Rating:
4.0

Customer did not leave a comment.

Cassandra B 
Rating:
3.0

Customer did not leave a comment.

Robert J 
Rating:
3.0

Customer did not leave a comment.

Pearl G 
Rating:
5.0

Customer did not leave a comment.

Amy B 
Rating:
4.0

Customer did not leave a comment.

MICHAEL W 
Rating:
5.0

Customer did not leave a comment.

Sharon S 
Rating:
5.0

Customer did not leave a comment.

ANCHANET M 
Rating:
3.0

Customer did not leave a comment.

Chao S 
Rating:
1.0

The price of the U-Haul rental was extremely misleading, my U-Haul had a check engine light on

Cyen B 
Rating:
5.0

The gentlemen at this location were stellar and helped me and my family out big time. Just what I expected!

Keonte T 
Rating:
5.0

My experience with the crew at this location was exemplary. Staff were knowledgeable & accommodating. Thoroughly impressed.

Armstead T 
Rating:
5.0

The crew that I dealt with today (picking up & returning truck) were well informed & very professional. Will definitely choose this location again.

Armstead T 
Rating:
4.0

Customer did not leave a comment.

Timothy B 
Rating:
5.0

I'm very please with this location always friendly and makes sure I receive what was required. Keep up the good work Gentlemens

Shenita D 
Rating:
4.0

Customer did not leave a comment.

James J 
Rating:
5.0

Great customer service

Tamia H 
Rating:
5.0

Employees knowledgeable and experienced and friendly!!! I will be back.

kishon b 
Rating:
1.0

The guy was very rude over changed my card never explain anything just changed my card worst experience ever

Brea J 
Rating:
1.0

I moved out of my storage unit in May/June 2023 and they did not close out my account but continue to charge me running up a bill and contacting me to continue to make payments, again instead of closing out the account. I don't understand why or how this happened, but I do plan to fight it because this is not the way you handle things and if I am telling you to close out the account that's in my name so that I am no longer charged, I don't understand why this business would refuse. I see that you can't expect much from a ghetto business that commits so many different forms of fraud. This is definitely fraud at its best and here I am with the short end of the stick having to pay all of this money back. It's very unfair and I could never understand something like this.

Kasheka L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kent S 
Rating:
5.0

Customer did not leave a comment.

Moira M 
Rating:
5.0

Customer did not leave a comment.

JIMMY P 
Rating:
4.0

Customer did not leave a comment.

Tameka T 
Rating:
5.0

Customer did not leave a comment.

Amy L 
Rating:
4.0

The drop off location did not report the trailer was returned at the arranged time but the information was not reported to scheduling. Consequently we were called to report the trailer was overdue by 4 hrs. It took several phone calls to straighten this out. Very annoying and disterbing.

bill l 
Rating:
5.0

Like the courtesy conversation and they take their time to spend with you to get you what you need to go thank you very much

Antonienne G 
Rating:
5.0

Good place to rent a U Haul I just didn’t like I couldn’t drop off after 7

Helen S 
Rating:
5.0

Customer did not leave a comment.

Yazzmien A 
Rating:
5.0

Staff was great. Very helpful.

justin s 
Rating:
5.0

Customer did not leave a comment.

Seana m 
Rating:
5.0

Customer did not leave a comment.

Conswela T 
Rating:
4.0

Get cruise control on all of your vehicles it would make it easier for long distance

Richard J 
Rating:
5.0

Customer did not leave a comment.

Bon X 
Rating:
2.0

Having only one person on staff on Saturday morning is not the way. Friendly dude working though.

Robert D 
Rating:
5.0

Customer did not leave a comment.

Cedric B 
Rating:
5.0

These were the only people try to help me get down to the bottom of trying to see why the truck wasn’t showing. It was the older African-American gentleman here that discovered they had me down as a one-way instead of a local.

Valecia S 
Rating:
5.0

Customer did not leave a comment.

Darrian D 
Rating:
4.0

Customer did not leave a comment.

Prabhas J 
Rating:
5.0

Customer did not leave a comment.

Simone G 
Rating:
5.0

Customer did not leave a comment.

Gchiann R 
Rating:
5.0

The employees were quick and efficient. Pleasant experience. Took less than 10 minutes.

Charrie G 
Rating:
5.0

Customer did not leave a comment.

gary m 
Rating:
5.0

Customer did not leave a comment.

Jante W 
Rating:
5.0

Make checking in at drop off easier for people who do not know how or what to do when buisiness is closed.

Roxann H 
Rating:
5.0

Customer did not leave a comment.

ramon d 
Rating:
5.0

Customer did not leave a comment.

Myesha B 
Rating:
5.0

Customer did not leave a comment.

William F 
Rating:
5.0

The employees that waited on me were courteous and professional. They made sure every detail was presented.

Joe V 
Rating:
5.0

Customer did not leave a comment.

Felicia H 
Rating:
5.0

Nothing

Felicia N 
Rating:
5.0

Fix the bugs in the app. Taking pictures of the odometer but, they never uploaded for confirmation purposes.

Reginald J 
Rating:
5.0

Super nice ppl!!

NICOLE L 
Rating:
5.0

Customer did not leave a comment.

Kevin B 
Rating:
5.0

Customer did not leave a comment.

Randy B 
Rating:
5.0

Customer did not leave a comment.

GINA S  |  Overall Experience 
Rating:
5.0

Nothing

Robert B 
Rating:
5.0

Customer did not leave a comment.

Kevin O 
Rating:
5.0

Customer did not leave a comment.

Robert D 
Rating:
5.0

Staff went above and beyond to help with drop off.

Eli S 
Rating:
5.0

Customer did not leave a comment.

ARTRELL W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary A  |  Overall Experience 
Rating:
3.0

Hours listed online and in my reservation confirmation email listed hours till 10pm but storage access was closed.

Daniel M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamira J  |  First Impressions 
Rating:
5.0

N/A

CORDERO S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tashawnee p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maletha J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melissa h  |  First Impressions 
Rating:
3.0

Chris Marshal is a very rude person Your treated as tho you r on Crack or Sum other drug not Weed . I didn't like how I was talked to in recent conversation with Chris Marshal...My account is closed. I'm happy about that .

Bonnie J  |  Overall Experience 
Rating:
5.0

Thank you guys for your great customer service.

Sabrina T  |  Online Move In 
Rating:
5.0

the guy Chris was great I'm a small time business our of a lawn care business & I use that to store my equipment, great climate control & safe.. As you can see life has been rough of us now and my business has been struggling & I work to better a father for all my children 🙏🏽 🤎 that's besides the point everything was amazing. unfortunately I lost it due to lack of funds supporting everything my family need but hey never give up This fight we help created will be won 1 day 💪 👍🏼 THANKS UHAUL

JOSIAH J  |  Overall Experience 
Rating:
5.0

I would recommend more people to state street Love you Chris you're very understanding manager

Eric F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alphonso H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AARON Q  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARON Q  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leon S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin K  |  Overall Experience 
Rating:
1.0

They storage that someone was already renting. I had hire the moving company to move my things and a job that was only a hour ending been 6 hours, and because the problem with Uhaul the moving company changed me double, I'm not happy with the outcome of the whole situation

Dean's D  |  First Impressions 
Rating:
4.0

The people were nice but could have communicated with me more clearly. Overall I’m very happy with my experience and the staff.

SAMANTHA S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacquana L  |  First Impressions 
Rating:
5.0

Great service will use in the future.

Willie D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert B  |  First Impressions 
Rating:
3.0

I was told that I would get a free storage for a month I ended up paying for the storage he said he couldn’t give me a stores there for free I don’t think that it’s fair so I purchased the storage I’ve been purchasing trailers from you all for the last six months and I gets no free stores that’s not fair

Leon S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEENAN F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDDIE F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDDIE F  |  First Impressions 
Rating:
3.0

They are very nice people 😊

Simone D  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Anita B  |  Overall Experience 
Rating:
4.0

The staff and everyone at this place was always trying to find solutions. The manager even gave us her cell phone number, if there was any problems which is very professional. mice issues can be a problem. But you see so many traps at least there trying. Also the area can be rough were people come up and ask for money or to use your cell phone, but this is normal in a big city. Excellent job Uhaul continuing to try to satisfy the customer.

Brian G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marta T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Latonya C  |  First Impressions 
Rating:
5.0

Hard to get in contact by phone

Rosa S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shamecia W  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Ayisha J  |  Overall Experience 
Rating:
5.0

Thanks for everything

kathleen o  |  First Impressions 
Rating:
5.0

The manager went above and beyond to make sure my needs was rooming care of

JAZZAMIN G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALBERT B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

terry o  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elizabeth H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Arlene C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arlene C  |  First Impressions 
Rating:
5.0

Great staff my experience they were all timely & curtious, the guys are very gentlemanly & friendly much appreciated 20th State Milwaukee Wisconsin!

New B  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful and friendly.

DAVID C  |  First Impressions 
Rating:
3.0

Needs better cleaners and better customer service reps.

Nayah D  |  Overall Experience 
Rating:
1.0

You overcharged me for my first month rent. The manager needs to call me back asap to have that resolved. Thank you!

Oghenetega A  |  First Impressions 
Rating:
5.0

No comments

francesca m  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful

Amber N  |  First Impressions 
Rating:
5.0

Conveniently Located. The Staff Always Friendly and Helpful. Definitely Would Use Uhaul Services Again and Recommend Their Services to Others.

alicia y  |  Overall Experience 
Rating:
5.0

staff was very helpful and courteous thank you for great services

TERRI H  |  Overall Experience 
Rating:
2.0

I was told the storage was big enough to move a couch into but it wasn't so I lost my furniture. Its not the size opening I was showed in the store.

Eboni D  |  Reservation 
Rating:
5.0

*

ALBERT B  |  Reservation 
Rating:
5.0

Thanks for the help and using of your faucilty

Lynnetta W  |  Overall Experience 
Rating:
1.0

The unit I paid for had a lock on it. It took staff almost 3 hours to respond to get me another unit.

nikita g  |  Reservation 
Rating:
1.0

Once I arrived to the u it there was a lock on the one I was suppose to be using. I emailed and called. Someone was suppose to come cut the old lock. We’ve been waiting g for over1:45 min

nikita g  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

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