Customer Reviews for U-Haul Moving & Storage at State Ave

4,433 comentarios

5200 State Ave   Kansas City, KS 66102
(1 Mile W Of I-635 on State Ave)

(913) 287-1327

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(913) 287-1327

5200 State Ave
Kansas City, KS 66102
(1 Mile W Of I-635 on State Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL I. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
5.0

The trucks gas tank was only half full. A full tank would have been helpful

SHELLEY H. 
Clasificación:
5.0

Fast, friendly service. Your other franchisees could stand to learn a thing from this one.

Jason H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose N. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN E. 
Clasificación:
5.0

All in all, Uhaul is my choice for moving and storage. The staff was curious and helpful in every aspect of my rental. They have always been there to help in every way. I would recommend them highly to anyone.

Jesse C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric G. 
Clasificación:
1.0

Have the actual supplies in the truck, have a better online interface, put the truck in the correct lot, and deliver what you paid for!

John C. 
Clasificación:
5.0

Staff was friendly and easy to work with. We were wearing masks and he was kind enough to put one on while working with us. I appreciated that very much!

JESSICA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL P. 
Clasificación:
4.0

This site needed additional personnel at the start of the location's day to be able to move returned equipment. The personnel were friendly and helpful making return smooth, easy and fast.

Floyd U. 
Clasificación:
5.0

Was very helpful

DAVID S. 
Clasificación:
5.0

First time using U-Haul & it was such an easy process. I was expecting to need a credit card for truck rental & was not the case. Everyone I had contact with was so nice & helpful from start to return of truck. The GM his name maybe Robert was just the best!! I told him that's why he has that title. I was very impressed with everything & everyone.

SANDRA S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Travis M. 
Clasificación:
4.0

Way to busy for 1 customer service person.

Jeff M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob S. 
Clasificación:
5.0

We have used this same U Haul location for several years now we have had many moves Always have had good service

PATRICK P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelvin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimmie R. 
Clasificación:
4.0

The young gentleman that helped me was very nice and Responsive to any questions I had. Even took care of a quick refund for me. Thanks again 😎

NATHAN P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alex S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELAYNE J. 
Clasificación:
4.0

Due to work and travel schedules preferred 24 hours access to storage unit.

dara c.  |  Overall Experience 
Clasificación:
2.0

I would like to re-rate this location, following correction to the final charges. See below; however, I still have not heard back from the GS at the 5200 State Avenue, Kansas City, KS location regarding being charged for 2 days, for 1 day usage. ========== GM at 5200 State Avenue U-Haul location, I am viewing my receipt for Contract Number: 23164560. I rented the Trailer for a move on Saturday, 25 SEP 2021 with the intent to return the unit by that evening, with a due date of Sunday, 26 SEP at ~10:45am. Once I had the unit loaded it was dark and unfortunately the lights on the trailer were not functional. I waited until Sunday morning and began calling the store location at 0715 in the morning. The first attendant indicated she would make the appropriate change and notify the local Uhaul store (5200 State Avenue) and they would contact me when they opened. When I did not receive a call I called again, that attendant was less than helpful and transferred me to the Customer Service line (a process that took 46 minutes with no response). I called back and got another attendant that immediately transferred me again, but assured me that I would not be charged for a second day. Still not hearing back, later I called the road-side number, for which I was again transferred to Customer Service -- where I discussed the issue with a helpful person (at the local 5200 State Avenue location, but not in the actual store. She said her office was someplace behind the main building). She was very helpful and ensured me that since I was not able to use the trailer for approximately 12-13 hours of the time that I had contracted I would not be charged. She extended my return time until Monday, 27 SEP at (approximately 10:45am) and said I would hear from Roadside Assistance immediately. I never did. I finished my work with the trailer and despite calling Roadside support to correct the problem I never heard back. I emptied the trailer and returned the trailer to the 5200 State Avenue location on Sunday, 27 SEP 2021 -- well before the deadline. I should have incurred only a one day charge -- $41.40, vice the two day charge of $82.82. Please contact me at (913) 548-9321 if you have any questions regarding the facts mentioned above. Request you amend the charge to reflect only a 1-day charge and resend the Uhaul Receipt to my email address: SnR34@msn.com -- for my records. Thanks you for your assistance. Regards, Scott Richardson SnR34@msn.com (913) 548-9431

SCOTT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES K. 
Clasificación:
5.0

One of the safety cables was wrapped in duct tape. It must have been dragging on the ground from a previous rental. The cable was just hanging on my hitch after the first corner. I guess if equipment comes back with tape on the wiring, safety chains, or safety cables then it's worth a deeper inspection to see why. Fortunately I didn't need to rely on the safety equipment and had a smooth experience.

Bradley G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher A. 
Clasificación:
5.0

A true Uhaul place

Lynn L. 
Clasificación:
5.0

Keep up the good work and thanks again.

CLAUDE H. 
Clasificación:
5.0

Excellent customer service

MONICA S. 
Clasificación:
5.0

I rented 4 uhauls for a 24 hour period for last saturday 9/18 3 at 5200 state ave kcks and one from 910 southwest blvd. ALL with GUARENTEED reservation. So I started picking them up. when my driver got dropped off at the last location ( 910 southwest blvd) My truck was not there. They gave it away. I already paid with MY Credit card online with the reservation. 22865064. They refused to atleast give me my $50 guaranteed money back.

PHILIP S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice B. 
Clasificación:
5.0

nothing it was great

KATHLEEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi M. 
Clasificación:
1.0

You should have people working that greet and listen to their customers, workers who add things correctly and don't try and push you off onto the next employee!!

Emily E. 
Clasificación:
3.0

El cliente no dejó un comentario.

AMANDA I. 
Clasificación:
3.0

Took over a day and a couple calls to get the return processed and my account closed. Too long.

Chris W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph P. 
Clasificación:
4.0

There is a young lady who works the counter who is very rude. I moved this year and have rented trucks about 7 times since April and every time she is there, she has been rude not only to me but other customers. I've dealt with the male employees and they are easier to work with. Yesterday, she was speaking and a customer went to ask her a question and instead of answering his question, she looked at him and said “ Let me finish my sentence”. When I arrived, I asked her for the keys to the truck, as I have done in the past, to complete the inspection before I left. She refused and said I needed to finish the check in process on my phone and needed to go to the truck to finish it. I went over to the truck and pushed I found my truck and it said I needed to see an employee to get the keys. Being a manager, I understand the issues with finding good employees, but her customer service screams that she doesn't want to be there nor does she want to spend 5 minutes helping customers, but she also doesn't want to go out to clean the trucks and do the return process. She is the only reason that I've started looking at other locations and companies to get a truck.

MICHAEL D. 
Clasificación:
3.0

Truck was not clean and had nothing but problems with 24/7 return.

RONALD M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROY ALLEN J.  |  Overall Experience 
Clasificación:
5.0

The lady who waited on me and waited on me when I return has a very abrasive personality. She seems to be good at what she does, but her personality just doesn't do well for customer service as I am use to.

ALVIN B. 
Clasificación:
3.0

We didn't request this location. We requested one 15 miles away. We had to pay for an additional 30 miles that we didn't have to pay for

Ben B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

My lights were not working with the trailer and the gentleman found fuses burned out in my truck and replaced them to get lights working. The effort was much appreciated!

CHRISTOPHER Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
4.0

El cliente no dejó un comentario.

WAYNE D. 
Clasificación:
5.0

Ninguno

GAYLE H. 
Clasificación:
2.0

The access hours are very inconvenient for my schedule

Jamie R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

IVEDA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joan R. 
Clasificación:
2.0

Was not treated well by a staff member when I arrived. I was asking for help to try and pick up the truck with the app. I could not figure out how to do it. When I dropped the truck off I tried to use the app and the website, I spent about 30 minutes and it kept having issues reading the barcode by the door, and uploading photos. While on hold with customer service for over 20 more minutes I finally got the web site to work. The fact that it took almost an hour to check the truck back in made this a horrible experience.

JAMES W. 
Clasificación:
4.0

Nice Staff and Manager

Alice D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

CATOYA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Molly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STERLING D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob W. 
Clasificación:
1.0

Better customer service and to make requested equipment available to customers on time without the run around.

Lucky A. 
Clasificación:
5.0

Being able to call directly to the store you are working with. I believe customer service is the key to any company. Call center is ok but not like talking to people you know.

DONAL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARENCE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES M. 
Clasificación:
5.0

ND

CLARKE D. 
Clasificación:
5.0

Staff was ready to go. Trailer was ready and clean. Hooked up the trailer for me and checked the lights. Check in was quick and easy also. Great service!

Bradley V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROY M. 
Clasificación:
5.0

Nothing- the customer service was top notch!

Jodi H. 
Clasificación:
5.0

Was in and out with ease

ANTHONY S. 
Clasificación:
4.0

Your checkin system was down after hours so I couldn't check the truck in and charge WAY to much for gas. 4 gals when I used ONE. 28 miles. Rediculous. But the previous rental was perfect.

Audry F. 
Clasificación:
5.0

El cliente no dejó un comentario.

IRMA A. 
Clasificación:
5.0

It was quick. Thorough. And didn't charge me for the extra 4 hour! Thank you. Best U haul experience of my life!

Audry P. 
Clasificación:
3.0

The passenger side mirror was defective. It made driving difficult and dangerous. Uhaul gave no offer of consideration despite giving me defective equipment.

JAMES D. 
Clasificación:
1.0

The truck wasn't cleaned at all, when I cleaned it out to return it I found the previous renters Costco ID and their rental contract. We also had to deliver to a different location because the one we were originally scheduled to deliver to said we could return the truck but not the trailer…excuse me? So I contacted uhaul. The first time the chat person just terminated the conversation stating that I showed as away before they'd even said hello. The next person was more helpful but was quick to terminate the chat as well. They changed the delivery to a location 30 miles outside of our new town and then not only charged us for the extra miles but for the gas that was used going from one location to another. If I ever have to move again I most certainly will not be using uhaul and I will be reporting them to the BBB.

Scottie S. 
Clasificación:
4.0

El cliente no dejó un comentario.

AL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew J. 
Clasificación:
3.0

Trailer given was my the one on the contract. Asked about getting the correct one and got attitude. While checking lights on the trailer some did my turn on and harness was broken. Still didnt give me the correct trailer. Later on in my trip the wheel bearing gave out on it and got stranded in the middle of an interstate. Waited 2 hours on hold for a response from roadside, only to get no help. I had to fix their trailer. Had I gotten the correct trailer or uhaul had them well maintaned, this wouldn't have happened. Also at the returning location manager kept telling me he will call me to "make things right," I'm still waiting for a phone call

Edgar R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M. 
Clasificación:
5.0

Excellent customer service. Friendly and energetic employees.

MICHAELENE C. 
Clasificación:
3.0

A little more customer experience. They didn't go out and check damage or mileage, and that ended up costing me, because the guy just told me to take a picture if starting gas line on paper was different. Ended up getting charged for fuel that I wasn't supposed to. I disputed the final bill. It went from 68.00 to 106.00. Didn't even ask to see my pictures after hours checknin.

KAREN J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler S. 
Clasificación:
2.0

Notify your customer if changes have to be made to their reservation. Was given a smaller truck than I was allowed to reserve and never got an email/call or update via the app. Cost me two trips which resulted in more fuel and mileage chargers and a dragged out move that could've been done more efficiently with correct truck. Repeat customer and this was one of my worst experiences.

Rasheed H. 
Clasificación:
1.0

The gentleman who checked us in said he would be up to help us look up the trailer, but nobody, but nobody, but nobody came to help I suck up the trailer. The trailer bottom lights did not work. The trailer had a Foul smell like someone broke a bottle of garlic in it. I had to hose it out. When I tried to check it in I could not get the phone to go through and could not tell Anyone that even though The trailer wasn't due until Sunday I had it back on Saturday at 5 PM. The U-Haul center in SMITH center was closed but my previous dealing with a man who ran it was quite pleasant. He did an amazing job of checking in a truck for me.

IRVIN T. 
Clasificación:
5.0

The people who helped us at the counter and hooking up our trailer we're great. Very friendly and helpful!

Mark S. 
Clasificación:
4.0

Staff should be more knowledge of the equipment and provide recommendations as needed

ROBERT N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
2.0

I requested an appliance dolly with my reservation. It was not included in the truck. Upon my return, I explained that to the young man checking me in. He said, "Yeah, that happens..." then, the charge remained on the receipt. I understand, it's only $10, but it's $10 for a service I requested and did not receive. I'm finished moving and I'm glad. I'd hate to have to make another reservation.

Jonathan C. 
Clasificación:
5.0

Our associate, Connor Guinean, deserves a call out. He helped us verify our hitch was appropriate and was extremely pleasant throughout the process. We were in and out quickly. He also checked us out on return of the trailerâ€"he remembered us, met us in the lot, and had us on our way in no time. It was quick and easy. Connor was great!

Matthew G. 
Clasificación:
3.0

Need more help on phone service I waited on hold for almost an hour. So I didn't wait any longer got in my car and went to the location. Because I needed to talk to someone. Computers can't do everything!!

FRANCES L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sherry E. 
Clasificación:
5.0

Very good service.

Marcos R. 
Clasificación:
5.0

Great service. Made sure everything was what was needed for the move.

Edmund M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN F. 
Clasificación:
5.0

Fast friendly customer service.

Lavita D. 
Clasificación:
5.0

Doing great, no problems at all.

KENNETH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwight D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
4.0

It’s hard to get in touch with representatives long waits on the phone.

CARL W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

THEODORE B.  |  Overall Experience 
Clasificación:
3.0

I think we messed up the convenience of the online check-in process by seeking guidance from the staff instead of attempting to just access the facility on our own. Rather than just walking us through the info we received online, it was as if they started the check-in process all over but did not tell us they changed our access info, etc and they charged us for another lock but we found one in the unit when we got to the unit. Small inconveniences of having to make multiple trips back to the office to figure out why we couldn't get in. In the end it all worked out fine, just not the most helpful (knowledgeable??) staff. Nice facility, less impressed with the staff. Just seemed to go through the motions rather than really listen to customer and assist appropriately. Even inquired about dropping our rental truck there instead of returning to STL area but was basically discouraged from doing so for reasons that felt more like because the staff didn't want to deal with it, than for legitimate reasons. This may be an inaccurate impression, so I don't want to be too negative about our experience with staff. Overall I would recommend the facility to others.

tricia k.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Katriana S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Damon D.  |  First Impressions 
Clasificación:
5.0

The young man working that evening was extremely friendly and helpful.

SHAN N.  |  First Impressions 
Clasificación:
5.0

Customer service was so helpful and understanding

Leslie W.  |  First Impressions 
Clasificación:
5.0

Helpful staff and knowledgable and accommodating personnel

Milton C.  |  First Impressions 
Clasificación:
1.0

Because when turn in the truck we put gas back in it and told the worker he check it and still bill me for gas I got the gas across the street from lowes so how yall going charge me for gas if I put it back in there that's a crook move ok

KAREN D.  |  First Impressions 
Clasificación:
5.0

i will recommend that store and tell people it is worth driving there even if there is a closer UHAUL to them. Very helpful and friendly. the truck i rented was clean and I got immediate service.

Scott W.  |  First Impressions 
Clasificación:
5.0

Very Affordable Rates , Courteous and Friendly Staff, Place Was Very Clean Inside and Out including Bathrooms

THEODORE B.  |  First Impressions 
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