Comentarios de los clientes para U-Haul Moving & Storage at State Ave

Very professional

Because when turn in the truck we put gas back in it and told the worker he check it and still bill me for gas I got the gas across the street from lowes so how yall going charge me for gas if I put it back in there that's a crook move ok

Uhaul inaccurately charged me $741.56 and withdrew my account making it go negative. 1. A link was sent to me to check the vehicle beforehand, I clicked the link and it expired. 2. I was charged over $321.06 for overhead damage I did not do. But the receipt reflects $300.93. 3. I ordered a dolley and was never given it. 4. I filled up the gas tank back to the original amount and was charged for that as well; i have the receipt reflecting I added gas. So someone inaccurately reviewed the truck I rented. There is inconsistencies and the manager claimed he did not know why I was charged so much and refused to refund me. He claimed he couldn't refund me even though he recognized the receipts were inaccurate but did nothing to fix the situation. There is inconsistencies regarding U-Haul's customer service, consumer card privacy, and rental process. My card was charged 3 times inaccurately because it also is reflected on my receipt. My experience has been horrible and I'll never be back.

Excellent as always.

My only concern were the bugs, which I understand can be brought in by customers. I saw a few in my storage unit and the hallway. Other than that I was very pleased with my service. Staff was very friendly and accommodating. A special mention for Debbie, she made a very stressful situation actually enjoyable. Thank you.

Rental couldn't have been easier. GM is very pleasant - made the moving experience WAY less stressful.

Make sure the website is working so customers are able to properly use it.

When trying to reply that U-Haul truck was back I spent at least 15 minutes too long. I did everything the return message said do, it was over at least 4 times and my phone got stuck every time. My son took pictures of mileage and the time. Truck was not due until the next day in evening. I filled the truck beyond what was required. Then you had a message saying I could pay twenty dollars to confirm that truck was back. If you look on your security cameras you will the see truck that pulled in back of me, as I tried over and over to sign in. Keys were put in truck and door was locked.

The next customer will appreciate the great staff!

I love this place

They gave me a death trap for a 15ft rental. The power steering was awful! If I wasn't in such need I would have taken it back!

it was easy to get truck and easy to return it.

Everything was great.

We didn't go over truck and gas was not full... I have rented trucks from you for over 3 years and didnt know i get storage until a few days ago

The check-in personnel was great. We didn't have to go inside at all, and we were in and out of there within 5-10 minutes, even though he was the only one working the check-in outside. Very professional.

The manager at this location was very uncooperative and treated me as if I was some sort of pariah because I had a medical exemption to not wear a mask. He initially refused to help me because I wouldn't put on a mask. He was all about the mask and not about the customer. He clearly did not understand the law and kept throwing illogical and ill informed arguments my way so he wouldn't have to serve me. Fortunately, I am well-versed in the law and challenged him to look up the law himself. He finally decided to help me, but do all customers have to go through this hassle here? Are you trying to serve and accommodate the customer and do business, or is it about your authority and pride? Whatever happened to customer service? And, while I am arguing and pleading with this man, one of his employees was walking around without a mask, as well. The Wichita location was all about serving the customer. I don't know what this KCK location was about, but it wasn't about serving the customer. This man needs to be better trained regarding customer service and basic tenets of the law. He wasn't disrespectful, or throwing insults, but very uncooperative in the beginning. He later started to help me, but it was too little, too late. An ADA complaint could cost your company up to $76,000 per incident. Ultimately, I was not able to rent anything from this location.

We rent from this U-Haul location because of the excellent service we receive from every employee. They all go above and beyond to make sure everyone receives the best service possible. This is a 5 Star location!!

NEVER ANSWERED THE PHONE!! WAS GIVEN WRONG INFORMATION! AND BILLING?!?!....A COMPLETE JOKE! NOW IM DEALING WITH CORPORATE! I will NEVER use Uhaul again...

Kansas City on state street (rocks) great job!!!

Make sure the pick-up process is quicker because when you're on the road you deal with a timing situation that the customer would like to stick with.

Our dolly wheel literally had a blow out. Made to move very challenging.

rhey ca;;es and said the car hauler wasnt cheecked in, I have pictures that it was

The female employee at this location is a ROCK STAR!!! Despite the fact that the location was unexpectedly short-handed, she effectively multi-tasked several clients with a friendly, upbeat, helpful attitude. I'm not sure why she doesn't have Manager on her name tag.

Thank you!

Robert chambers was always so nice and friendly when I would come in there. Very helpful. Only downside is the stairs to the upper storage lockers. Very difficult when taking items to locker and to car. Almost fell a couple times. Need ramps or life to get upstairs when you are carrying items.

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Better procedure would help! I was not informed that my truck was ready and I just kept waiting like I was directed! Proper equipment was not put in the truck, I had to go back in after pulling out to get a dolly. The person who helped me and also checked my truck back in was nice and very helpful, it just seemed if there was a better process it would flow better.

none

I utilized my storage space for over 2 years, had minimal issues, would definitely recommend uhaul and will use uhaul in the future if I need to.

They didn't properly check-in my equipment, so I was charged two extra days and had to request credit for it. Now they are asking me to pay about $10 more per month and it hasn't even been 3 months.

Awesome

Excellent service

Some of the equipment wasn't properly maintained and/stored.

Reservation was for a 10x15 storage unit it was confirmed yet when i arrived there were no units available. Was told Reservation was in system yet 5hey had no unit. Had to rent from a competeater told sorry and no adjustment made poor customer service.

My customer service agent was great and very helpful and patient.

The mirror was broke and my phone wasn't working properly so I couldn't take a picture to let them know it was broke. I called the store to let her know and who ever answered the phone was rude as hell. She said well we don't know you didn't do it but I had literally just left the parking lot and looked over and see it. Next time I will go to another store.

Customer service was above average

The service rep did a great job had me in and out.

The gas was at 3/4 of a tank, they informed me they would text me to confirm if that was the correct amount or not, never received a text to confirm or not.

The rental process was great. The cleanliness of the truck's interior can be maintained better.

Top notch service

Friendly service, but the air conditioning didn't work in the truck so it made the trip rough considering how hot it was outside.

Did pre-checkin deffinitly help speed the process. However paid for appliance dolly, was assured "it was in the back of the truck" no that's a normally dolly that if i would have used would have added even more charges..... Had to go back in just to grab the dolly myself. Unprepared/rushed even with reservation and pre-check in.

Nothing honestly, no complaints

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Great counter person and the person that hooked up the trailer knew his stuff. This is my second time at this location and I will be back!!!!

Reserved a truck for no-contact pickup. Waited forever for approval and ended up having to go inside to get it. Staff got us on our way but were minimal in communication. The lady we were working with left the counter with no explanation. She also served another customer while in the middle of ours and had minimal eye contact so we didn't always know who she was talking to. They also did not provide us our dolly that we reserved.

The entire staff there on State Ave. were courteous and helpful to all customers and they had a handle on any situation for the customers needs. Any information about what type of storage was available was answered and all equipment for rental was maintained adequately, plus any propane tank that needed to be refilled for the customers needs were equatable and promptly executed for the customers convince. I'm a DAV and my hat is off to the service granted to me for the entire time of nearly five years that I needed their assistance. May everybody and their families be richly blessed. As long as I am alive and kicking you'll be seeing me again Rodney

Smile more than you already do!!! 😀

The technician was excellent in knowledge and performance.

Asked to understand the contract because it wasn't clear. When I asked for clarification I was told one thing which turned out not to be true when I returned. Needless to say I was out $44 because of misinformation.

Excellent customer service. So helpful. Was very impressed. Only downside is the split level does not have a fright elevator or a ramp to haul your belongings to. You have to carry everything up 11 stairs to your storage. Major downfall

Do something with your phone system. I had to wait 49 minutes to speak to someone.

It took forever to get approved on the 24/7 app. I couldn't get anyone to answer the phone or chat. Communication was awful. I also didn't receive the moving blankets I ordered and had to sit on hold just to let Uhaul know so I didn't get charged. The guy that checked my vehicle in was not at all friendly.

Truck was fine. However not at all happy with total amount paid for a 1 day rental. Not sure how a quote went from $101.37 to $173.08? Hope someone can either email aspiel@sbcglobal.net or call me with how this occurred; the receipt is a bit confusing.

When we returned the truck, it was quite crowded in the lot. The parking spaces are a little too close to the truck return/checkout area and I had to wait about 10 minutes for them to move trucks there that were unattended, before I could back my 2012 Traverse out of the parking spot. It's not like I was driving a Suburban.

i will recommend that store and tell people it is worth driving there even if there is a closer UHAUL to them. Very helpful and friendly. the truck i rented was clean and I got immediate service.

Billing was incorrect. Mileage charge was too low (1 mile) and Refueling charge was added even though unit was returned with full tank. charged for 1/2 tank.

Loved all the people I met at the kck facility on state street. They cared about me and remembered me each time I came in. My phone experiences we're not pleasant. I felt that they didn't listen or give responsive answers .

Cole was personable and concerned that we were doing ok.

The Manager Robert is the best. He is always kind and courteous and willing to go the extra mile to help you with anything you ask of.

Very friendly staff and helped me through my entire process

Very Affordable Rates , Courteous and Friendly Staff, Place Was Very Clean Inside and Out including Bathrooms

ALL bathrooms needed attentiif you move out before your next due date on a storage they need to prorate your services and give you money back U-Haul makes enough money off of everyone they can do that

Excellent

No one mentioned anything about paying for a truck the night before. Only to make it to the location at 7 AM., and to get told "I was just talking to them about it . I don't gotta truck call u haul."

The price of a lock, cost them, $164.00 a months rent! You have lost a valued customer. Penske will be my first choice! With your company, a distant second.

I've used them since March of last year and have encountered a wonderful, helpful, kind staff. Not once have I had any issues. I would most definitely recommend to others. Blessings

The facility was great. I think there was an IT hiccup checking in and setting up automatic payments, but the staff was very friendly and helpful in getting it fixed.

Thank you

Very friendly

An excellent facility, with an extremely secure and safe.The staff was always informed.

Our 24 hour access card stopped working while moving things from the truck to the storage. It was 12 at night. When emergency # didn't answer the 800 # rep got card reactivated so we could finish.

Very helpful people, and an excellent storage facility.

I have been very pleased with the entire process your company has shown personal and exemplary service and consideration throughout the entire process wish there were more companies out there like thi

Great place for storage

I just wish the storage units or bigger because we really had to cram everything in there and they wound up scratching a bunch of my furniture if we have more room that might not have happened.

Waiting for contact. Trouble with rental truck. Trouble with storage reservation. Not happy at all, and awaiting compensation.

Had problems complete move. Truck had issues. There been reported. Reservations on storage unit were incorrect. Turned into big issue. Eventually storage, corrected. Both issues made move terrible.

I appreciate the service I receive when I use this facility you guys are always nice I would recommend this place for your rental and storage it's a good place to get you through your moving needs ..

I rented a storage room on Saturday with 24 hour access. I reserved a truck for late Sunday afternoon because of hot weather. No access and green lock on storage door. Charged extra day for truck. Mad

Very helpful and understanding when we had to adjust our original order.

Employees are always rude. The G.M. Is pretty ok though

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Great

trouble the last several months w/auto pay, locked out of my unit when already paid😟ALWAYS junk piled up in area for service carts,stuff folks couldn’t get in their units😟otherwise great!good-staff!

Interaction with the staff was wonderful. What was difficult was trying to close out the contract. Kept getting rolled over to 800 number which couldn't do anything and chat support was awful.

Very clean and secure facility...