Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The rent is to much for a 10 by 10. I got better offer and it's climate control
Karen Logan
Rating:
3.0
Customer did not leave a comment.
Sherry Torain
|
Overall Experience
Rating:
5.0
Outstanding customer service. Polite, professional, helpful, and efficient! Unbelievable support and flexibility when I was delayed in picking up the truck. Highly recommend and truly excellent employees!!
Kurt Lambert
Rating:
5.0
Great customer service
Tamara Halsey
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
LEQUINTON Simmons
Rating:
4.0
Customer did not leave a comment.
Kyambre Taylor Doyle
Rating:
5.0
Customer did not leave a comment.
rhonda morgan
Rating:
1.0
Rat bad lost a lot of my things will never use them again
Dianna Stone
|
Overall Experience
Rating:
2.0
The property was not maintained, and rats dropping everywhere water damage to some of my things.
ROSHONDA PATTERSON
|
Overall Experience
Rating:
5.0
In and out.. made it so easy and did not add to what could have been a stressful moving experience
Sandra Licci
Rating:
4.0
Customer did not leave a comment.
SHARON NEWELL
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Dmarkus Travis
Rating:
4.0
Customer did not leave a comment.
Michael Goss
|
Overall Experience
Rating:
5.0
There was a huge spill of liquid in the storage when I opened it after paying. Nobody cleaned it. I will clean but think the office staff or someone working there should have cleaned it before putting a blue lockout tag on it.
angelia conner
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Victoria Erskeine
Rating:
4.0
Customer did not leave a comment.
William Simmons
Rating:
5.0
U - Haul storage facilities is very accessible and convenient, while the staff are top notch in terms of quality service.
OLUWADAMILARE AKOMOLAFE
|
Overall Experience
Rating:
5.0
It was very difficult to drop off vehicle. Barely able to pull truck off the busy highway.
DUANE ALLEN COSTELLO
Rating:
3.0
Has rats
LISA WILLIAMSON
|
First Impressions
Rating:
5.0
The young lady was polite and efficient.
W Dale Farley
Rating:
5.0
Perfect location and uhaul
Stefanie Guinn
Rating:
3.0
When I came to empty my unit and close out the process, the young lady there acted like she really couldn’t be bothered to tell how to go abt the closing out procedure. When I went to drop off the key no one was there and I had to leave my key on the counter top.
charmaine palmer
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jameka Sutton
Rating:
1.0
I had not been to my unit in several months. When I came to get my Christmas decorations, my entire unit was covered in rat feces and urine. All my items were destroyed with the exception of 3 totes. I was never notified of an infestation to come and check on my items.
SHANNON DONNELL
|
Overall Experience
Rating:
5.0
I don't think anything. The reservations, can't recall her name, was very pleasant, professional but also strictly business. She appears to take her work seriously while also being courteous. She also kept it as simple and easy and without much wasted time. I am 75 so keeping it easy and simple always works for me!
russell tudor
Rating:
3.0
Na
Corlivia Fennell
Rating:
5.0
Samantha was very professional i really appreciate her service that she provided
ANTHONY READUS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DONALD ALAN LEVEYE
Rating:
5.0
Absolutely nothing
ROBIN WOODS
Rating:
5.0
Customer did not leave a comment.
russell tudor
Rating:
5.0
Customer did not leave a comment.
Jose Torres
Rating:
5.0
Customer Service is awesome at this location !
MALLORY CHESNEY
Rating:
5.0
thank you very much for your service. Everything went well with our rental and the staff was very helpful and courteous. Thank you again!
EMMITT SLOCUMB
Rating:
4.0
Customer did not leave a comment.
michelle fields
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Justin Watkins
|
Online Move In
Rating:
5.0
This location was great but I was supposed to pick up at a closer location but they were under new management & didn't know how to do the U-Haul part of it yet. So I had to go extra miles that I had to pay for & when we brought Truck back we had a half of a tank of gas more than when we got it. We could not get a credit for that.
Vicky Bartlett
Rating:
4.0
The lady that took care of me was very polite and friendly she took real good care of me and was fast
Valerie Anderson
Rating:
5.0
Customer did not leave a comment.
BARRINGTON SMITH
Rating:
5.0
Jennifer was friendly, knowledgeable, and patient.
SCHEREE SCRUGGS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
victor Love
Rating:
4.0
Nothing. Customer service was good! The attendant did a good job.
Kylar Whitlock-Flint
Rating:
2.0
Customer did not leave a comment.
EIKEREN EVANS
Rating:
5.0
Customer did not leave a comment.
Raslyn McClendon
Rating:
5.0
Everyone was exceptionally nice and polite friendly and professional. I will return my business to this particular location ☺️🤩
TOBY HOLLOWAY
Rating:
5.0
Customer did not leave a comment.
BARRINGTON SMITH
Rating:
5.0
Samantha is incredible. Thank you for everything.
Helen Rendulic
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cornelious Carter
|
Overall Experience
Rating:
5.0
&&&&
DONNA HEARD
|
First Impressions
Rating:
1.0
Had rats 🐀 ate up my furniture in the unit I was paying for !!!!!
RASLYN MCCLENDON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
URIJAH BEN ISRAEL
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KATHERINE HUDSON
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Steven Glenn
|
Online Move In
Rating:
5.0
I can't express Samantha's experience in handling my storage and transferring to the next state so glad she was there to help wish there were more like her
Thank you Samantha
KATRINIA PERDUE
|
Overall Experience
Rating:
5.0
The Best yet friendly courtesy is over and beyond the last person was the worst I've ever seen in the public But this is by far always smiling no matter when I arrive
Thank you
KATRINIA PERDUE
Rating:
1.0
My storage unit had a 1 inch gap under the door. In the 2 plus years I rented, I requested several times that the door gap be fix. The gap let in dust, leaves, rain, and vermin, and my boxes and furniture were ruined. Each time I spoke to Samantha, she assured me that it would be fixed soon. Never was it fixed. Rent escalation was horrendous. The original 149/month rent was raised to 159, then 169, then 179. You’d think for the $4,000 plus I paid in rent, better service would be provided. Hence, I moved out.
William Frink
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Vermon Kelley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alfredo Arce
Rating:
5.0
Customer did not leave a comment.
HANK MAYS
Rating:
5.0
Customer did not leave a comment.
KIRSTEN HUDSON
|
First Impressions
Rating:
1.0
Manager Samantha was awesome & very helpful. I can tell she does her best to maintain the property but she can't control the scummy people that break the rules & store FOOD! My very expensive belongings were DESTROYED by RATS caused by others. Maybe yall should seal the units off so this doesn't happen to undeserving hard working people. I'm very upset about the loss of my furniture & damage done. Just salt in the wounds.
BRITTANY WARD
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tracy Booth
Rating:
5.0
Customer did not leave a comment.
Lakisha Bland
|
First Impressions
Rating:
5.0
The rented vehicle was quite old and had a lot of miles on it - Not too bad for a local move, but definitely an older vehicle
Gregg Taylor
Rating:
5.0
Customer did not leave a comment.
Asim Begovic
Rating:
5.0
Customer did not leave a comment.
JACQUENETTE ALLEN
Rating:
2.0
I had made plans to drop truck in Huntsville when done. Get to location and tried using app to return vehicle and could not get inside the gate, truck was almost in road and no parking for a 26 FT truck. Not the best or safest place to return vehichle after hours. Took me almost an hour to get vehicle turned in, called the UHaul number for help and guy was very nice, told me just to park truck in front of building. Will not use the Parkman location or the 24/7 app again, cost me about 3 hours of my time trying to pickup and drop off vehicle
Larry Alderson
Rating:
3.0
Customer did not leave a comment.
Eden Baptiste
|
Overall Experience
Rating:
5.0
The associate or manager who helped me did a great job. The location just needed more associates on duty because we were backed up several deep waiting to be helped. The only thing I didn't like was the amount of time it took to complete the rental because I was pressed for time.
I will also say I was disappointed in the availability of trucks to rent at the last minute. The only truck available in my entire area was a 10' local truck. I was glad the associate was able to upgrade me to a 15' truck at the last minute with no extra charge, but I was disappointed there were no trucks available that could be rented in one city and dropped off in another. Having to return the truck to the same location where I rented it doubled my cost in mileage, as I actually had to take the truck to a neighboring city.
Charles Trotter
Rating:
5.0
Customer did not leave a comment.
DANGELO YOUNG
|
Overall Experience
Rating:
2.0
It had a lot of rodents inside the storage, which also damages a lot of property
ALEX WRIGHT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roger Kuykendall
Rating:
5.0
Customer did not leave a comment.
Rongi Langham
Rating:
5.0
The staff there was pleasant and very knowledgeable. Very helpful and courteous
NANCY BENJAMIN JEAN-MARIE
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
AZARIA MATTHEWS
|
Overall Experience
Rating:
3.0
Great customer service when I picked the truck up but not so much dropping off I feel I got over charged I did go over 1 mile but turned the truck in 2 hours early and put a quarter tank of gas over the mark when I picked it up got charged full price plus the 1 mile I went over i should at least get reinbursed the extra gas I put in since y’all want to overcharge customers don’t think I’m using uhaul again thanks for the rip off
JASON Jemison
Rating:
5.0
Customer did not leave a comment.
karen lightfoot
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharda Lofton-June
Rating:
5.0
Samantha was very professional and efficient. She took the stress out of the moving/storage process. She was truly delightful to deal with
ANTHONY KELLER
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LYNN DAVIS
|
Overall Experience
Rating:
1.0
I rented this storage for my daughter's stuff in New York. She was to come down last week but had postpone due health. I had not put anything in building yet. It's been 8 days since rented and the company just randomly closed my unit. No phone call. Nothing. Please let me know what place charges 95 dollars for 10x5 for 8 days??? On top this the sales representative misrepresented the price until time to pay. She told me a way different price then when came time to pay changed it.
Mandy Valentine
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rhonda Williams
|
Overall Experience
Rating:
3.0
The storage must have rodents or something because my stuff was covered in what appeared to be pee and poop from some sort of animal. Was not compensated or given a discount or credits for this.
ADARA WALKER
|
Overall Experience
Rating:
5.0
I stored my kids college stuff there for the summer. Everything was just as I left it when we got back this week. The check-out process was nice and efficient. We took our stuff out, let the staff know, and they closed it out. They gave me a receipt and I was on my way.
Ronald Taylor
|
Overall Experience
Rating:
5.0
Manager staff Ms Sammy is very Professional in her work and her attitude towards customers is Excellent!
JUANITA HUGHLEY
|
Overall Experience
Rating:
4.0
Thanks for your service and looking forward to continuing business.
Sandra Willie
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sherry Torain
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DORIS CHANDLER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cory Washington
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AKERA EASON
Rating:
5.0
Customer did not leave a comment.
Paul Micheletto
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jonathan Wilder
Rating:
4.0
Customer did not leave a comment.
deborah claborn
Rating:
5.0
The agent exceeded my expectations. I will definitely travel the extra miles to rent from this location. Thanks again for your great customer service!
Lasadia Petty
Rating:
4.0
Well the truck smelled like smoke. We got caught in two storms today which caused us a delay. And after all of that I got the truck back at 10 but I still had to download the app. So by the time we got that done it made me late. And I worked really hard to get it back on time. But overall this is a great location to rent from and I would refer them to my friend’s and family.
LORI VANDIKE
Rating:
5.0
Customer did not leave a comment.
melissa reed
Rating:
4.0
We liked the location and the customer service was excellent. But the parking was very limited and it was somewhat difficult to exit the property.
Edward Hawkins
Rating:
5.0
Me. Samantha and Jassiah help us out she got us in and out thank you so much.
Kiyomi Brandon
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ROBBIE HARRIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marketha Bailey
Rating:
5.0
If they go over on the limit of gas to reimburse them 🤣
LUIS HERNANDES
Rating:
5.0
Customer did not leave a comment.
KENYA BRUNSON
Rating:
5.0
Customer did not leave a comment.
Willie Mae
Rating:
5.0
Samantha Powers is the best! Great uhual location 👍
Paul Micheletto
Rating:
4.0
A better driveway to turn around in, it can be dangerous pulling out in that area.
Matty Gaines
Rating:
5.0
Customer did not leave a comment.
Robert Dubose
Rating:
2.0
Rat infestation… There’s rats all in peoples stuff. It’s horrible ! I’ve used several different units but never ever had a problem with rats in my stuff… I would not Recommend it to anyone!
Sue Wolde
|
Overall Experience
Rating:
5.0
The the second shift worker was amazing
ANTONIO CAWTHORN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kevin Wynn
|
Overall Experience
Rating:
5.0
N/A
Cassandra Yarborough
Rating:
5.0
Customer did not leave a comment.
BELINDA SANDERSON-HULSEY
|
Overall Experience
Rating:
5.0
They have superb customer service. They recommended the best plan to meet my specific needs.
Plus, they remembered me from my last rental.
I enjoyed my experience and they get you in and out in good time.
Yoneka Pride
Rating:
5.0
Need a bigger parking lot
Kayla Holden
Rating:
2.0
I was very disappointed with my experience at the UHAULstorage of uah
Kquintessa Hurst
|
First Impressions
Rating:
5.0
Nothing
Thomas Miller
Rating:
5.0
This location is fantastic! I recommend them to anyone looking for a local move.
Yvelle Thompson
Rating:
2.0
Customer did not leave a comment.
DOMINIQUE HAYES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jassmine Nance
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
daiely regus
|
First Impressions
Rating:
5.0
Great place, and most certainly my favorite U-Haul experience ever. Sammy was extremely helpful and the org is lucky to have her on staff.
Jason Borden
Rating:
2.0
Rat infested .
Rhoda Lamb
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBBIE HARRIS
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
BELINDA SANDERSON-HULSEY
|
First Impressions
Rating:
1.0
I was dissatisfied with the level of service that I received during the time that I had two storage units at uhaul. The staff can be very rude. Several of my items got wet and Rats got in main unit and damaged my boxes. The company refuse to pay for the damages to my belongings. i would not recommend this location.at.jordan and Sparkman to NO ONE. IT NEEDS TO BE CLOSED DOWN.
Patricia Wellington
|
Overall Experience
Rating:
5.0
N/A
Jeffery Hines
Rating:
5.0
Customer did not leave a comment.
Annaka Davis
|
Overall Experience
Rating:
3.0
They charged me twice and even after a call to let them know it, they didn't refund all of the money that I had been double charged.
Shirley Worthey
Rating:
2.0
Customer did not leave a comment.
Tasha Braswell
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TIMOTHY INGRAM
Rating:
5.0
Miss behind the desk after 1pm was wonderful, great for the company !
KOURTNI JONES
Rating:
3.0
I moved out because I was constantly sent unwanted emails and phone calls
CHRISTOPHER GONZALES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
adrieanna phornore
|
Overall Experience
Rating:
5.0
Sammy is the best! This is a great location
Paul Micheletto
Rating:
5.0
I really had a great experience with the Sparkman location the one on University was very very bad bad experience they disrespected me so bad in a time of need it was ugly I was in tears I would never go back to the one and I will tell everybody that I know not to ever go to one on University
Tonya Jackson
Rating:
4.0
Customer did not leave a comment.
JAMES FRANKLIN
Rating:
5.0
The agent was friendly and professional.
Howard Harbin
Rating:
5.0
I had reserved a van from the North Parkway Storage. However, no one was there at the published opening time listed on the door. Since I had a very long move, I contacted u Haul and they attempted to contact the establishment without success. They moved the reservation to the Sparkman Dr location. The rental was quick and trouble free although I was and hour behind schedule.
Thomas TAYLOR
Rating:
5.0
Customer did not leave a comment.
Jassmine Nance
|
Online Move In
Rating:
5.0
Great customer service
Tamara Halsey
|
First Impressions
Rating:
5.0
Sammy and crew does a great job! Great Uhual Location
Paul Micheletto
Rating:
5.0
Customer did not leave a comment.
Simone Cooper
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MOSES AWONIYI
Rating:
5.0
Customer did not leave a comment.
BARRINGTON SMITH
Rating:
5.0
Customer did not leave a comment.
Feliciano Milar
|
Online Move In
Rating:
4.0
Nothing. Everything was fine.
Merril Webster
Rating:
5.0
Truck was well maintained. Samantha was very professional and knowledgeable when asked questions. Keep up the great work Samantha
Brian Pruka
Rating:
5.0
Great staff.!! Very professional.!
Herivan Figueroa-Anaya
Rating:
5.0
Customer did not leave a comment.
GUILLAUME VINCENT
|
Overall Experience
Rating:
5.0
SAMANTHA IS AWESOME!!!
Melsina Iglesias
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JUNIOR DERISSAINT
|
Overall Experience
Rating:
1.0
I've been renting from this location for years well I was hospitalized and call and told them to which the lady told me that she understood and would give me a grace period yet I ask that she have auto transport picked up to which she said she couldn't yet yesterday the police and a pick up truck came to which nothing happened because I have the emails as well as the phone conversations yet I could have went to jail now the guy rob is telling me I owe him 5000 dollars very disappointed
Sydney Lanza
Rating:
5.0
Customer did not leave a comment.
Ronald Volkin
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Leteashia Turney
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
CARL SMITH
Rating:
5.0
Customer did not leave a comment.
Leteashia Turney
|
First Impressions
Rating:
5.0
Thank you for everything!!!
Eugenia Harris
Rating:
5.0
Great person at the desk helped me purple hair
Ladaija Crutcher
Rating:
5.0
Customer did not leave a comment.
Bonita Payne
Rating:
1.0
Customer did not leave a comment.
Chante Mabry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Beverly Miserendino
|
Overall Experience
Rating:
3.0
N/A
Kevin Davidson
Rating:
5.0
Rachel was fantastic very businesslike very polite and very helpful great employee y’all have would you show again
Johnny Campobasso
Rating:
5.0
Customer did not leave a comment.
David Canfield Jenkins
Rating:
2.0
Mice chewed all my stuff. Spent a lot of money to have my stuff ruined. Mouse pee and poop everywhere.
Candace Dempsey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kemaree Hockel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tabitha Levingston
Rating:
5.0
Customer did not leave a comment.
alayah Anderson
Rating:
4.0
Customer did not leave a comment.
SUSAN PURVIS
|
Overall Experience
Rating:
5.0
Excellent customer service.
Patricia Wellington
Rating:
4.0
Customer did not leave a comment.
Robert Duncan
Rating:
5.0
Customer did not leave a comment.
susan amerson
|
Overall Experience
Rating:
5.0
The management and the staff at this location are warm, friendly people who work promptly and efficiently. Equipment is maintained, questions or answered, and I always feel like a valued customer.
KEN EDMUNDS
Rating:
1.0
Customer did not leave a comment.
Ledisha Martin
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Dennis Black
Rating:
1.0
We ordered two furniture dollies which they did not have so we had to go to Lowes to buy, but they were out, then to Harbor Freight to buy. This wasted over an hr and was a pain in the ass. Plus we had to buy them instead of rent. This delayed our start of the move so we were not able to return the truck on time. Will not use uhaul again.
Emily Fligg
Rating:
3.0
Customer did not leave a comment.
KAJUANA RICE
|
Overall Experience
Rating:
1.0
Let customers know ahead of time that the equipment they reserved is not available.
Majida Brooks
Rating:
5.0
Customer did not leave a comment.
ANGELA SHELTON
|
Overall Experience
Rating:
5.0
I was very pleased with the service and support from day 1. My only change is to prorate when bill when a person departs the facility mid month. Otherwise, thank you for the opportunity.
SHERI HOLLIE
|
Overall Experience
Rating:
4.0
This is intended for Uhall and to maybe educate customers to check yourself also for working conditions of tail lights,running lights etc etc.
The lights were listed as working on a tandem trailer but was pulled over for only having one tail light on trailer working.
I was NOT cited for it NOR did Uhall charge me for this I'm just trying to educate both customers and Uhall that maybe implementing a photo requirement of running lights and other conditions of property because I very well could have been cited and possibly held responsible by Uhall for repairs to lights.
Cory Brown
Rating:
5.0
The professionalism that was shown by the staff was truly just that. The lady dealt with each issue with timely concern for her customers. Even went out of her way to accommodate a customer where a truck was blocking him from getting to his storage. She should be commended for the great jib she did. Others should follow her as an example on outstanding customer service. I thank her for my experience there. God bless.
DONNIE WILLIAMS
|
First Impressions
Rating:
1.0
It took 30-40 minutes to get someone to help us at this location. Went inside multiple times to find someone. Finally saw one young girl and she told us the other woman was working. We tried to talk to her and get some help but she was busy cleaning the trucks. Once we finally got help my reservation wasn't found even though I had $50+ dollars pending. So, another reservation was made since the first wasn't found and then there was another pending charge for $50+. We were told we would only be charged once once we turned in the truck. When it's time to turn in the truck, I couldn't do it online because neither reservation was found. Tried to call the after hours number, was asking for mailbox number. Finally called a different Uhaul number and got help. Terrible experience.
Stephanie Musgrove
Rating:
5.0
You guys were awesome and I would recommend...thanks
LAKECIA REDMOND
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tamiska Jones
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Sandra Gipson
|
Overall Experience
Rating:
4.0
Staff went above and beyond to satisfy rental request.
Casey Callanan
Rating:
3.0
Customer did not leave a comment.
Tasha Braswell
|
First Impressions
Rating:
5.0
Thank you once again...
Victoria Burnes
|
Overall Experience
Rating:
5.0
Samantha was very pleasant and informative. Great job!
lesley chambers
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
JONATHAN ENCK
Rating:
4.0
It looks like it just needs to be sweeper out a little better!!!
Sue Wolde
|
First Impressions
Rating:
5.0
Excellent customer service. Advised me on the correct vehicle to rent for the delicate item I was transporting. They went above and beyond to make my move smooth.
Jeffery Hines
Rating:
5.0
It was very smooth seeing that moving is just a painful thing but Samantha made everything a breeze an the staff was friendly an understanding!
Natasha Hammond
|
First Impressions
Rating:
4.0
Cover the pot holes.
Martha Clark
Rating:
3.0
Always an issue getting someone on the phone. Apparently they live upstairs in the Uhaul facility. Never get my questions answered and they never follow through once they answer the phone.
JAIMESE RICHBURG
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PAUL MICHELETTO
|
Overall Experience
Rating:
5.0
I've had the unit for over 3 yrs with no problems. Checking out was simple.
DWIGHT TUCKER
|
Overall Experience
Rating:
5.0
Keep up the phenomenal job!!!
simone cooper
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
adrieanna phornore
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tameka Coleman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANA MORALES DAMAS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexander Anselmo
|
Overall Experience
Rating:
5.0
The front desk lady is amazing please give her a raise! I think her name is Samantha.
Leinda Moore
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
SHERRY LAMPKIN
|
Overall Experience
Rating:
5.0
The rep was very friendly, professional and accommodating.
Ruby Miller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin Wynn
|
First Impressions
Rating:
5.0
Samantha and Chad were extremely helpful and were very accommodating and made my transition very easy! They are awesome!
JOEL GONZALEZ
|
Overall Experience
Rating:
4.0
Moving is stressful but Melissa and her husband were very nice and helpful. This made the process much easier
Matilda Gordon
|
First Impressions
Rating:
5.0
I’m very sorry, I don’t remember the name of the woman who helped us. She was very informative and helpful in the day we opened our storage unit. On the day we closed our, she was very helpful again. Usually, when referring someone to a storage unit, I would say “check this one out, it’s convenient and the price is ok”
For this unit, I would say “it’s in a convenient location, it’s a great price, and the woman who works there is awesome!”
Mehgan Crawford
|
Overall Experience
Rating:
5.0
Very friendly and extremely helpful! Great customer service!!
JOEL GONZALEZ
|
First Impressions
Rating:
5.0
Samantha was amazing great customer service and very well manage!
Maria Latham
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Coronda Reynolds
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LASHON EVENS
|
Overall Experience
Rating:
5.0
Sam was really sweet and helpful
Definitely helped out on a tough day
DEVYN KEITH
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Paul Clutts
|
Overall Experience
Rating:
2.0
Staff lacked sufficient training and experience.
Jeff Roberts
|
Overall Experience
Rating:
2.0
Samantha is is best manager you will ever find. Chad is juvenile, loud, rude to customers and self centered. He has no idea how to handle public relations, he’s a hick.
Jeffrey Armstrong
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RODNEY BATCHELOR
|
Overall Experience
Rating:
5.0
Sammy is the best!
Corissa Wilson
|
First Impressions
Rating:
3.0
Management is already aware of the small issue. Thanks
Coronda Reynolds
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DEBBIE BAKER
|
First Impressions
Rating:
5.0
Samantha was a huge help, and so incredibly kind.
Ronald Rickard
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Beverly Miserendino
|
First Impressions
Rating:
5.0
I really had an awesome experience with u haul. I really miss Rob, but Samantha does a great job solving my concerns and needs.
NAOSHA MCCLENDON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joyce Medly
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERIC C CHIN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ANGLIER BAKER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHERRY CHAPMAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tracy Kennemer
|
First Impressions
Rating:
5.0
Tell you more when move stuff in. Only negative I seen is hard to get trailer in
Christopher Clark
|
First Impressions
Rating:
2.0
I have to pay you a late charge if payment I late. You should pay me on a prorated basis for days paid for and not used at the close out of account.
Edward Mickens
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
KRISTINE NOLAND
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Regina Ridgel
|
Online Move In
Rating:
4.0
Storage had a leak. Damaged some belongings
DAVID STEEDE
|
Overall Experience
Rating:
5.0
I was supposed to be placed in a 10 x 20 and this facility doesn't have any bigger than a 10 x 10.
Still have a trailer full to store somewhere!!!
Floyd Matteson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
COBY MOORE
|
Overall Experience
Rating:
4.0
The young ladies were nice and accommodating for me. They took the time to review what they actually had before telling me anything. I was greatly appreciated.
Angela Nance-Woods
|
First Impressions
Rating:
5.0
Good services, but costs to rent spaces are too high.
Handel Fraser
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEFF MOORE
|
Overall Experience
Rating:
5.0
The manager was very friendly and very helpful
HOLLY Nance
|
Overall Experience
Rating:
5.0
Staff was friendly and informative. Quick and easy access for storage.
Alexander Anselmo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ERIC C CHIN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JEFF MOORE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TREVOR STEWART
|
Overall Experience
Rating:
1.0
They couldn't find my info after giving them my name & number & he argued me down saying I don't have anything here under my name & I literally begged him to just let me give him the contract number & after about 15 mins of this he finally finds my online move in storage. I've canceled it obviously bc anybody with that much Idiocracy shouldn't be over any of my belongings nor my card info to charge it monthly.
MaRanda Bone
|
Online Move In
Rating:
5.0
If I ever need to store anything in the area again this location will be my first and only choice. The staff has always been friendly and helpful.
LAQUON ULMER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER SHIRLEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donell Robinson
|
First Impressions
Rating:
5.0
Very nice and helpful staff
ALICIA MAHMOOD
|
First Impressions
Rating:
5.0
Davenport accommodated my every need thanks man
Cornelius Monagan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ERWIN KELLY
|
Overall Experience
Rating:
5.0
The guy that runs it is the best he really is the best 😜
JAMES MARSHALL
|
Overall Experience
Rating:
5.0
The manager there was very nice and helpful. Thank you
Cathy Hanks
|
Overall Experience
Rating:
5.0
Very good service. Much appreciated. Thank you.
Charles Laidlaw
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSH PEINE
|
First Impressions
Rating:
5.0
Always friendly and helpful!
CYNTHIA WELLMAKER
|
Overall Experience
Rating:
5.0
Very very helpful and with concern
Thanks Rob
KATRINIA PERDUE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KASONYA HARDIN
|
Overall Experience
Rating:
5.0
I give them 100 % they were nice to talk to help me out very well ..thank you
JAMES BAKER
|
First Impressions
Rating:
5.0
Very helpful and accommodating!! Thanks!!
Kathy McCormick
|
First Impressions
Rating:
5.0
We had an excellent experience using the storage facilities at Sparkman Drive. The owners were helpful and courteous. We appreciate their services.
Stacey Denard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KAREN SOEHREN
|
Overall Experience
Rating:
5.0
It great place put you things
PATRICIA SCHIEFFELIN
|
First Impressions
Rating:
5.0
Staff was very helpful and professional. They even contacted me to let me know I did not properly lock my storage unit and I went over and they showed me how to lock it securely. I consider this first rate customer service and they want the customers property safe and secure. Brenda D.
BRENDA DONALD
|
Overall Experience
Rating:
5.0
Rental of storage unit was quick and easy. Rob was so helpful and the facility is well kept and safe. My husband and I appreciate how helpful he was as we were getting our items unloaded from the rental truck as the weather was turning very cold and icy.
Stacey Denard
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TELEAH RAHMING
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL DUSKIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leroy Campbell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STETSON KINNISON
|
Overall Experience
Rating:
5.0
I'm proud to say the customer service was everything to me and only the system was down he made a way to still rent the uhaul because I had to get all my stuff out this apartment that day I was bout in tears but God knew what I was going through and he sent me to the right place at the right time thanks for everything
LATOYA BONE
|
First Impressions
Rating:
5.0
Theae units are too high priced, 76$ dollars for a unit the size if my closet is kinda ridiculous, i only purchased it because my WEALTHY friend has a unit there and it would be easy to transfer things from hers to mine, NIT MY FIRST CHOICE, AT ALL!!
Latissa McDaniel
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ERWIN KELLY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALANA WADE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TERESA ROMANO
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
VERSHANDA JACKSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
IAN WETHERHOLT
|
Overall Experience
Rating:
5.0
Very Professional. Amicable staff/ manager on duty.
Stephanie Whemys
|
Online Move In
Rating:
5.0
Thankyou so much for making this a good experience for my family, and I!
LANE MISTY
|
First Impressions
Rating:
5.0
Ron is a pleasure to work with. He is knowledgeable, helpful, professional, and knows how to treat his customers well, especially in the taxing times of moving and storing personal items. I will definitely choose to do business with him again when the need arises. Thank you Ron and to your staff as well.
Roger Stiles
|
Overall Experience
Rating:
5.0
Rob and Carolyn Davenport was such a great help to me. I really appreciated their kind and helpful manor it meant more to me than they would ever know God bless them both. 🙏Again I say thank you ever so much❤☺
AVALES AUSTIN
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
gwen turner
|
Overall Experience
Rating:
2.0
Not knowledgeable on inventory. I needed rent a truck; they said all were rented! When I was crossing the street I saw a Uhaul pickup truck parked on the side of the building, I went back and asked about it and they said Oh I forgot about that and I rented it! Would have lost business if I wasn’t aware and persistent!
ALONZO BOOSE JR
|
First Impressions
Rating:
5.0
Rob Davenport was most helpful and knowledgeable. He helped me through everything and made the process a breeze in a very difficult situation . You don’t get service like that in Alabama from ANYBODY . He went above and beyond. Be proud you have this guy working here .
JOHN MCCLENDON
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CYNTHIA WELLMAKER
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Robert Archer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Quinton Moon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Katori Webster
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Wilson
|
Overall Experience
Rating:
4.0
the manager was great! He really helped us save money by coordinating with another location to allow us to drop off the truck at his location without charging us an additional fee for changing drop-off locations.
Christina Meek
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert Archer
|
First Impressions
Rating:
5.0
Sparkman Uhaul and storage was the best thes far. Mr. Rob goes beyond to make sure all my needs was met. I felt my personal belongings was safe there as long as he was there. Everytime I went to get a Uhaul its like he knew just what we needed. He made the move for my family stress free. I'm grateful I had the opportunity to meet him and was able to work with him. THANKS FOR EVERYTHING
TAMEKA COLEMAN
|
Overall Experience
Rating:
5.0
Very friendly and helpful.
KIT GRABBE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRANDY COLE
|
First Impressions
Rating:
3.0
Very friendly and Helpful representatives, Clean property but lots of spiders in my belongings, and trailers blocking unit at times.
TAMIKA GREEN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roderick Dunston
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
CHASITY STEWART
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MATT KENNEDY
|
First Impressions
Rating:
5.0
Brittney was very patient and helpful. Explaining what’s available and telling us about the free month for college students leaving because of the virus.
SAMANTHA JAMES
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JEAN GIBBONS
|
Overall Experience
Rating:
5.0
Carolyn and Ron Davenport are the nicest people that I have ever met and I would recommend the Sparkman Dr Uhaul storage to anyone they are the best in my opinion.
Clifford Baylock
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIAM TOMKINS
|
Overall Experience
Rating:
5.0
After 3 years, there was no sign of rodent activity, which is a big difference from another storage company I have dealt with. My things were safe and undamaged. Thank you for helping me!
WANDA LOTT
|
Overall Experience
Rating:
4.0
A great place to have a storage bin
Tiffany Actwood
|
First Impressions
Rating:
5.0
great job
Kiyomi Brandon
|
First Impressions
Rating:
5.0
I live a distance away, but I would use no other location in the area, no matter where I live!
They went above and beyond for customer service and I felt that I and my things were extremely safe!
Nicholas Perone
|
Overall Experience
Rating:
5.0
Very nice, very professional. Friendly, kind and helpful.
NYIA PENN
|
First Impressions
Rating:
5.0
They were always very kind and helpful with everything and yes I would recommend this place to all my friends and Family
Aris Hill
|
Overall Experience
Rating:
5.0
Carolyn and Rod are awesome!
TAMMY NEWTON
|
Overall Experience
Rating:
5.0
Customer service was awesome and easy to process.
KAREN LOGAN
|
First Impressions
Rating:
5.0
Thank you for always being professional and keeping my belongings secure.
KRESLYN GORDON
|
Overall Experience
Rating:
4.0
Didn't like when someone called me about my bill when it wasn't late, just on the last day to pay before being late. I paid my bill every month and was never late. Didn't appreciate the call.
PRISCILLA POPE
|
Overall Experience
Rating:
5.0
Very Satisfied! Thank You!
Juliette Nathan
|
Overall Experience
Rating:
5.0
Very good service. Thanks Brittany!!!!!
Shirley Cleveland
|
Overall Experience
Rating:
5.0
Very friendly professional service. I would recommend this facility to everyone.
Kimberely Beamon
|
Overall Experience
Rating:
5.0
The guy at the counter gave superb customer service
JOHNNY MCKETHAN
|
First Impressions
Rating:
3.0
Customers should be let known about the bugs in the facility before hand.
Evan Harris
|
Overall Experience
Rating:
5.0
Very friendly and helpful. Thank you so much.
ANGELA SHELTON
|
First Impressions
Rating:
5.0
Great owners
TANIA DIXON
|
Overall Experience
Rating:
3.0
When I arrived at location, I was told different information than what I was told over the phone when I placed my order for services. I had to pay additional costs.
GENEVA BROWN
|
First Impressions
Rating:
5.0
Very respectful
Nakeisha Pierce
|
First Impressions
Rating:
5.0
Everything was all good.
Latoya Moore
|
Overall Experience
Rating:
5.0
I needed a truck and storage immediately and Ron was able to assist me with both within minutes. Great customer service and friendly as well. I would highly recommend this U-haul to family and friends
KUTRINA HATCHETT
|
First Impressions
Rating:
5.0
Mr D was a nice and pleasant man to rent from but his wife should work on her people skills
Angel Robinson
|
Overall Experience
Rating:
1.0
Purchased a large unit, but downgraded to a smaller sq ft before move in. The cash difference has been held hostage and I still havent been given my money back even after I left the unit. 0/10
KAYLEE LEWIS
|
Overall Experience
Rating:
5.0
None
LESLIE HIGHTOWER
|
Overall Experience
Rating:
4.0
My only issue were the bugs and pollen that were on my belongings, particularly the ones on the ground. There were many spiders, so I didn't consider the poison trap effective.
TIMOTHY ANDERSON
|
Overall Experience
Rating:
5.0
Excellent service very polite and helpful staff
Dantrell Trotter
|
First Impressions
Rating:
5.0
Great service and friendly staff with clean, well kept facilities!
Would return and HIGHLY recommend to others!
Nicholas Perone
|
First Impressions
Rating:
5.0
Awesome and smooth experience.
SHIRLEY HAWTHORNE
|
First Impressions
Rating:
5.0
Fantastic customer service and the rates were very affordable
DYLAN HENRY
|
Overall Experience
Rating:
5.0
Great service!
Shaniah Cooper
|
First Impressions
Rating:
5.0
Great!
Lanny Williams
|
Overall Experience
Rating:
5.0
it was convenient
TADEIJA DAVIS
|
Overall Experience
Rating:
5.0
Great Business! Great People! Very Professional! Thank You
PARISEA STORY
|
Overall Experience
Rating:
5.0
Best customer service for my s me call bg across the country!!
RANDAL TOWNSEND
|
Overall Experience
Rating:
5.0
Rob and Carolyn are the BEST! They go above and beyond for every customer. Customer Service is what they are about! Go see them :)
PAUL MICHELETTO
|
First Impressions
Rating:
5.0
The staff showed great customer service!!!
Latoya Moore
|
First Impressions
Rating:
4.0
I did not get a copy of my closeout receipt.
Brenda Hadley
|
Overall Experience
Rating:
5.0
Good service:)
DANIEL ALVAREZ
|
Overall Experience
Rating:
5.0
Staff very Friendly and Helpful, always. :)
CONSUELO DOBBS
|
Overall Experience
Rating:
5.0
Excellent customer service
Susan Garner
|
Reservation
Rating:
3.0
Too bad there is no parking there.
MIKE BARKER
|
Overall Experience
Rating:
5.0
Thank you for everything.
CASSANDRA MOORE
|
Overall Experience
Rating:
1.0
You all need to spray begore people move in
SEAN HIPE
|
Overall Experience
Rating:
5.0
Thank you...
Paula Adams
|
Overall Experience
Rating:
3.0
Helpful
MELISSA MURRY
|
Overall Experience
Rating:
4.0
You gave me excellent service most of my transaction was done by phone and email. I will highly recommend this location to others that I know it's still in the Huntsville area.
BRENT BATISTE
|
Overall Experience
Rating:
5.0
I will not need the storage unit. EXCELLENT service
MARK SEE
|
Reservation
Rating:
5.0
The people in the office were completely professional. They went out of their way to make sure we were set up. We set it all up from out of state and everything was lined up when we got here.
JERRY DICKERSON
|
Overall Experience
Rating:
4.0
Thank you
ALLISON MONTGOMERY
|
Overall Experience
Rating:
1.0
Stored items became moldy. Was never notified of leaks in my storage building.