Comentarios de los clientes para U-Haul Moving & Storage at Southside

Absolutely the best rental experience I've ever had.

Corporate sent my reservation to the wrong location. Glad BOB had the knowledge to help me.

Nothing. Best service all the time. I rented from this location multiple times and would recommend it.

Bob is amazing! He's so down to earth and friendly. I'll definitely be going back when I move again. Thanks Bob for all your help!

Everything was good, am glad you helped me with your service, thank you

Outstanding, truck and equipment was ready as scheduled for pick up. Referral to Hire a Helper for help loading worked perfect!!!

Excellent customer service!...the truck was very clean inside, Thank you!

Great service no need to improve. Bob is great guy.

Good, friendly customer service can't be beat.

this location is the best!!!!!! Bob is professional, knowledge, always smiling, courteous, helpful and makes sure the driver of the vehicle rented has knowledge about the vehicle. He checks the mirrors before they drive off and makes sure they can see. I dropped the truck off and a young lady helped me, sorry i didn't get her name. she was just as friendly, knowledgeable and helpful. GREAT LOCATION TO RENT A UHAUL!!!!! Thank you very much.

Bob is outstanding.

Great customer service

The girl was very nice and friendly

Overall experience was excellent.

I was alone in the store while the agent went to check the truck. The older man came in and did not acknowledge me (good morning, hello). It was awkward/ rude. The young female was fantastic! Nice, polite and respectful.

The truck was miss firing or it felt like the transmission didn't want to shift at times. Time to get a new truck for sure because that "gental ride van" really wasn't all that gental.

Bob is super helpful and even gave us tips to save on our next trip since we a repeat customers! We will definitely be back and will always appreciate Bob and his customer service!

Bob n his staff are great.

Great service thank you....

Truck had a lot of red mud. Not a huge deal. Just dirty. New Chevrolet, well maintained. Drove great.

I wouldn't ever use anywhere else but this location. They always give me excellent service every time. Not only do I rent U-Hauls I always have a storage there never had one problem

Everything is great the way it is. The customer guy that we dealt with which was Bob was very polite and already knew what we needed.

Clerk was extremely helpful. Very concience

Keep up the great smile. Great experience with Bob and the other ladies name, I forgot, I apologize. They were very helpful and patient, with customers.

Bob Crahan is one of the very best people at U-Haul! He's perfect! Also, UV3593A did a great job too. It was our travelling companion for six days and 1735 miles. It had our back the whole trip.

Jazmine was fantastic!

Intermittent lights are a pain, but she traded trailers, so it worked out. It would have been nice to have been able to return trailer to your Mustang outlet, which seems to need the unit, WITHOUT an outrageous penalty! deg

Great customer service, vehicles very clean, but prices are to high thats why i give it 4 starts.

I arrived at the location and they informed me my trailer wasnt available so they sent me to a different location. Would have been nice if someone called me to tell me i would have to go to a new location before i arrived. Other than that it was ight

No problems. Had the equipment I needed to get the job done.

I would rent here again without a doubt.

We will only use this Uhaul location! Bob is the best!

Bob is a rock star! He provides amazing customer service, ethics and is helpful in so many ways!

I always rent from this location

Your employees are among the best I have ever encountered.

Keep the same level of attention. Great experience.

Used the 24/7 self checkout and upon arriving home and opening the door, I found a homeless man laying lifeless in the back of the truck. Scared me to death. Lost an hour on our move day dealing with police. Thankfully the man was alive. Get locks on your back doors for self service customers... Problem solved!!

Another great experience. I wasn't there 5 minutes before the trailer was unhooked and an electronic receipt was sent and received. Exceeded all my expectations. Sincerely, John Lippe

Customer Service Rep was awesome to work with!

They charged us double what we were quoted. Charged us before we finished when we were told we wouldn't be charged until we got back to Texas. Our simple rental wnt from a little over $100 to $200 They contradicted everything the office in Fort Worth told is.. If my husband didn't get paid that morning we wouldn't have been able to rent the truck. Keeping us from accomplishing our move costing us a wasted day and time off from work. I will never rent from either location again and I will tell everyone I know nou t to use UHaul. You need to train your staff and make sure everyone is on the same page because what happened to us was wrong..

To improve for the next customer you can stop changing locations last minute. Or when I'm able to reserve a truck for a specific time/location, there should be a guarantee especially when I pick a location that says it has multiple options of the truck I want. Why would I want to use uhaul if I can use another company that can guarantee my pickup time and location? We were forced to change locations less than 24 hours before our move. 2 days before our move we were told they didn't have the 20' truck we wanted, and then we were told there was a mixup with inventory. These are things I will share when someone asks our experience And recommendation for uhaul. It stinks that uhaul has had this reputation and has not done anything to improve it. I'd be happy to talk to someone more about this! Please give me a call.

I. Been in a lot of u haul stores but this is the bes service ever 100 percent

Not sure if you can improve outstanding customer relations.

Ac didn't work on acceleration. When I tried to trade trucks they wouldn't let me and when I tried to do an online chat to complain I was ignored... Will never do business with uhaul again.

Outstanding customer service

I appreciate the patience expressed although I returned the property late.

Not sure if there's anything that could be done. My experience was awesome.

Same as above

Placed was closed but followed the instructions on the signs. Used app to finish process.

The staff that delt with me was great, especially the beautiful lady, not only was she beautiful she was so professional and knowledgeable that I would recommend that location to anyone. H. Harper.

Bob and Jasmine are awesome. They helped me more than I can say , they were the best part of the rental experience

Great customer service!!

Have used them exclusively for several years because their service is top notch and their location is excellent.

Greet customers who enter even if you are assisting others. For vehicles pre ordered have those ready and fully gassed up.

Bob is great!

Thank you

I have been to many storage units over the years and this is by far the very best

everything was excellent

all around excellent service

Very friendly and helpful. Got it all done fast, and it's convenient. Less stress is always best!

Bob was very helpful

Ty for all your help and your staff were pleasant and helpful I would highly recommend this facility God bless thank you Shelly Merwin

They couldn't be anymore helpful. Great experience!!!

The staff at this location was wonderful I will definitely return to your location 😘😘🤔🤔🤔💯💯💯💯💯

Outstanding service personnel I couldn’t have had a better experience.

Very helpful

The staff was friendly, the manager Bob most helpful and thoughtful. The place was clean and welll lit. When I ran out of supplies (tape etc) they were all availale in the office.

This branch was more than helpful with any need we had, they did go above and beyond any storage company I have previously rented from.

kind, courteous service - exceeded expectations - awesome customer service

Your staff was amazing

Great staff

I have moved every year for 3 years and have used uhaul for everything and loved it. This was the worst experience. Lady made me lift and move my own trailer and was very rude and demanding.

Great place !!!! Bob is excellent!!!!

Very nice people

Bob and crew were probably one of the nicest U hauls facilities and people did I've dealt with in a long time. Thanks to Bob and crew Should I need one in the future I wouldn't hesitate to. CB

Ok