El cliente no dejó un comentario.
william F.Customer Reviews for U-Haul Moving & Storage at Southside
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Trash ass customer service, Guy had no type of personality and looked like he hated his life.
Jason R.Ichange the policy back to not being charge $22.50 for an extra hour only . And you should only be charged extra of not brought back the same day
Mariah D.Thank you. We made it safely.
Michelle F.The team at the SW 29th st location was the best! Every team member I spoke with was so kind and went above and beyond to make my experience great. I accidentally left my storage lock keys behind when I moved in and the manager texted me to tell me she had them and would keep them behind the desk until I could come pick them up. That's just one of the many ways in which the team helped me. I loved this location and the available storage facilities but the employee there is really what makes it a great place!
Michaela R. | Overall ExperienceStaff was fine at the location and did what they could. Somehow my reservation for a first floor locker was lost, even though i had reservation numbers and everything booked a while back with my truck and trailer. In fact the whole first floor was booked up. Instead i had to settle for a smaller locker on the second floor, with no elevator, and was not able to get my bigger furniture items into storage and have to find another place that I can keep them.
Patrick L. | First ImpressionsHow the information was conveyed was user friendly
michael s. | First ImpressionsTop notch Staff Very professional & even with tech glitches the young lady was able to manually input my data -manually such a dedicated and truly customer friendly! I was dreading the move but your friendly first class staff at the 29th street location were THE BEST it was act FUN ! …well kinda …lol your people made it a very nice experience!Thankyou guys you are AWESOME ✅✅✅✅✅
richard W.Great knowledge and service.
Steven N.Great customer service.
Shirin A.Inside the truck was dirty with sticky spilled beverages all over the armrest and console. Only had a 1/4 tank of gas. Wouldn't allow me to use a different credit card even though the first was only an authorization and they said I could when I picked it up. They pushed back the pick up time an hour an a half due to availability, but upon drop off, tried to charge me for being late when I was actually an hour early.
Christopher H.Keep doing what you do.
Delano M.They were great! They even started it and turned on the ac for me! âï¸âï¸âï¸âï¸âï¸
VICTORIA H.Staff was extremely helpful when dropping off the truck and renting the storage unit. The gentleman assisting me understood how stressful moving is and was extremely polite professional and helpful
Scott W. | First ImpressionsThis location is okay. The guy running it is super nice but wasn't around to check me in when I arrived and didn't realize I was even in the store until I was there for 25 minutes. The customer service via corporate uhaul was trash a complete waste of time. There's really too much to type and my frustrations/concerns were never taken care of. Essentially my inability to rent the uhaul on time cost me $70
Keeley P.The gentleman who helped me was very customer friendly and my experience was great. I also want to say thank you to your store for allowing the homeless to use your bathroom. What a kind gesture to help others who are not fortunate to have a place of comfort. I will always use this location based on great staff and helping the misfortune. Sincerely, Mary
Mary G.Customer service was great, truck not so much. Someone had siphoned gas out of the vehicle by cutting the fill neck hose. When I tried to put gas in it sprayed everywhere under the truck. The windshield seal was taped on haphazardly.
Lewis H.Too expensive
NAOMI R. | First ImpressionsCustomer service was great, but trying to do everything with the app was clunky and slow. I won't use it next time.
Gary L.There was no gas in the truck. We reserved two appliances. Recieved call at 9:14 about 9am reservation. Got there at 9:20am no gas in the truck, one of the appliances not in there then the truck was shaking and not wanting to catch the gears.
Bobby W.10" truck trailer had gasoline spilt in it at pickup. Was told just moped but when you raise trailer door could smell gasoline.
Joshua I.Very good
Jose H.To make sure trucks air conditioner works well too! It was missable when loading the truck and looking for to at least the air to find out it did not work.. it sucked and make my move missable.
Cindy J.The truck belongs in a junkyard it's literally falling apart as you drive
PAUL E.Everything was great
Robert S.Great service
Kenneth A.No improvement needed. Jasmine was phenomenal.
leslie H.Lower the price
Harrison P.Brent provided great customer service and was very helpful!
LaToya K.Was great
Delano M.Let me know that I can't get my mustang up your ramps. I couldn't Evan utilize the dolly on my rental.
Jerry A.The Trucks could be more updated. The doors are loose which allows wind to get through causing a loud noise. The volume button on radio would turn down when you hit a bump in the road. This of course is expected in an older uhaul. Other then that it ran great and got really good gas mileage for a big square.
Tony S.Truck rode very rough, both loaded and unloaded, needs to be serviced
Gary H.I am a return customer to the facility I used. Their friendliness and customer service is the best there is. I am grateful for their service
Melodie B.Unhelpful and rude employee
Jonathan E.The truck needs to be serviced. And was out of alignment.
Keri P.Office smells like old cigarette smoke covered up with Febreeze
Jonathan C.the computer system was not easy to navigate, several times I tried to pay my bill online but it would not let me until after the due date, thus I had to pay a late fee,
Richard J. | Overall ExperienceWhat we weren't happy about was the reservation. We reserved the truck a month in advance so it would be close to where we were loading. But first location was 30 miles away and a really bad place. At least the second location was closer and a U-Haul center. But with a months notice should have been the one less than 5 mikes from us.
Lora E.Nothing I can think of.
James T.Absolutely friendly people with great customer service!
Prosper S.Car did not fit on tow, had to drive all the way across town and pickup a different one. Spent 50 in gas
eric F.Best customer service I have received in a long time. The gentleman that helped me was Brent or Bret not sure however this individual went well above and beyond. He answered all my questions made sure the equipment worked and fixed fuses so trailer light's worked. Awsome and will definitely be back.
Robert B.Great service as always, Thank You
JOHN H.Professional, friendly, and accommodating
CONNIE C.Vehicle was well maintained we had just had a ice storm and so the dirtiness of it was understandable the inside was clean the parking lot was a sheet of ice that was the difficult part
JOHN S.If it could go wrong, it did. All unavoidable things and all on me, not the staff. They were over the top accommodating and made my mess ups so much more bearable. So very thankful for calm and smiley as well helpful staff during my stressful, unexpected move.
AMANDA D. | First ImpressionsAttendant did not inform me of an equipment defect that she had knowledge of . to which I discovered after I was miles away
Willie N.Quick and friendly service.
FRANK J.My original reservation was to be picked up at Westpointe Self Storage in Yukon, OK and I was in a time crunch. When I arrived the reservation system crashed. The staff at Westpointe was very helpful. They called multiple locations until they found the closest spot that had the trailer I needed. I appreciate that they went the extra mile!
EDWARD W.Excelente customer service!
LUCIO S.Friendly staff, everything was ready and waiting on me.
Jeremy S.Keep up the good work will highly recommend to everyone
Robert C. | First ImpressionsVery helpful and checking in the vehicle. He was very fast and friendly.
DAVID B.I would share everything with my friends
Russell E. | First ImpressionsHigh rates
Justin C. | Overall ExperienceMs Carpitcher was super friendly, willing to put up with me changing my mind on unit size…AFTER she had made the contract and I signed all the pages. So she patiently did it all again. She had 2 trucks that were going out soon, she warmed them up for the people who rented them. (It was VERY cold). She seems to go way above and beyond for her customers. I truly hope Uhaul realizes the asset they have in this manager.
jodie n. | First ImpressionsExtremely helpful and friendly.
Michael C.Always enjoy doing business with this location.
JANA B.I am very upset with uhaul, I had a truck reserved for 1-02-22, at the Newcastle location, when I went to pick up the truck, it was not there. Took over 45 minutes to get someone on the phone. No one called to tell me that it wasn't gonna be there. So had movers just sitting and waiting, paid by the hour. Then had to go farther away just to get a truck. You charged me the extra mileage, didn't care, you just cost me alot of extra money cause someone didn't see fit to call me. Which wasn't my fault, it was uhaul and I'm very passed about it. I wouldn't recommend you ever again. You need to fix the problem. I'm out not just the extra mileage, but had to pay the movers to just set. You owe me for the time and extra mileage. But you charged me over 98.00 when it was said and done. Not a happy camper with you. I want a refund.
CHARLES S.Only had one worker when turned in the truck and was not very efficient at all
ERIC T.We reserved a 10x15 foot storage unit through uHaul's website last week and were greatly disappointed upon arrival. The storage unit access was through a door smaller than the average front door of a house. This could be expected if it was a smaller unit, but a larger unit would by default have a large garage style entrance. There should be a disclaimer noting this on the website, because we could not fit our couches or other large furniture. Due to the door issue, we had to find another storage facility last minute and it was a terrible inconvenience.
Jacob C. | First ImpressionsStaff was very kind and eager to help.
MATTHEW S.Really affordable and very helpful employees
Anthony W. | First ImpressionsIt's in a very bad part of town and the storage units have a chicken wire roof so this is not a secure location if someone were to break in. On top of that there was a rat trap in my unit. Also it is a 2 story storage building with no elevators to cart heavy items to the top floor.
Austin C. | First ImpressionsThey were able to address my scheduling discrepancy, which I've mistakenly entered.
Florence J. | Overall Experience👍🏼
maria g. | Overall ExperienceGood 100% only sw 29 good service thank you
LORENZA H. | Overall ExperienceFantastic company
archie w. | Overall ExperienceWorked with me on my last minute move. Nice and Polite will definitely use again if needed. Was also very understanding when I call after hours number. The only problem is those stairs Needs a lift to get stuff to second floor.
Vivian b. | First ImpressionsI'm very well pleased with the services I received at U-Haul on Southwest 29th off of i-30 or 5:44 every time I come it is a very pleasant visit very courteous to the customers and show me to my storage so I don't get lost looking for it when I return with my things easy in and out access with your swipe I really appreciate you all services and the deals that you always have every time I come thank you it was truly Vernessa Carr
vernessa c. | First ImpressionsJasmine at the SE 29th location in Oklahoma City was very helpful with the return of the truck and providing options for storage.
Ronnie S. | First ImpressionsYou dont pro rate the fee when moving out? I was also charged a late fee so 1 week cost me $90. Thats as big a rip off as ive ever seen!!
donnie e. | Overall ExperienceI am so pleased with my entire experience, wish I could give more ***stars*** This move was sudden and totally unexpected. Less than a week to be back to OKC after almost 3 yrs in illinois! Everything that could go wrong in a 13hr drive with a 87 lb dog, went WRONG!! I was exhausted stressed and running late. When I contacted them to let them know I was working fast as possible to unload and get it in , they nicely interrupted my explanation and gave me a 24hr extension with no late fee then told me I had free storage for a month since I was coming from out of state I could not believe after all my worrying that I could not only could just stop and rest awhile before unloadin but I would have a much more convenient and safe place to store my things while I figured out my next step in relocating. And the friendly people and service proved a constant the entire 3 months that I rented the unit... Absolutely top notch service All around!!
Valorie B. | Overall ExperienceThe girl was very nice and friendly
nancy i. | First ImpressionsWe will only use this Uhaul location! Bob is the best!
Joetta G. | First ImpressionsGreat customer service!!
Qasim A. | Overall ExperienceGracias
donnie e. | First ImpressionsI have been to many storage units over the years and this is by far the very best
EDWARD E. S. | Overall Experienceeverything was excellent
donna d. | First Impressionsall around excellent service
Shirley o. | Overall ExperienceVery friendly and helpful. Got it all done fast, and it's convenient. Less stress is always best!
Garry B. | First ImpressionsBob was very helpful
Frankie B. | First ImpressionsTy for all your help and your staff were pleasant and helpful I would highly recommend this facility God bless thank you Shelly Merwin
SHELLY M. | Overall ExperienceThey couldn't be anymore helpful. Great experience!!!
john b. | First ImpressionsThe staff at this location was wonderful I will definitely return to your location 😘😘🤔🤔🤔💯💯💯💯💯
vernessa c. | Overall ExperienceOutstanding service personnel I couldn’t have had a better experience.
Thomas C. | First ImpressionsVery helpful
johnny b. | Overall ExperienceThe staff was friendly, the manager Bob most helpful and thoughtful. The place was clean and welll lit. When I ran out of supplies (tape etc) they were all availale in the office.
susan e. | Overall ExperienceThis branch was more than helpful with any need we had, they did go above and beyond any storage company I have previously rented from.
Christopher K. | Overall Experiencekind, courteous service - exceeded expectations - awesome customer service
Karen P. | ReservaciónYour staff was amazing
vernessa c. | Overall ExperienceGreat staff
ROSEMARY R. | Overall ExperienceI have moved every year for 3 years and have used uhaul for everything and loved it. This was the worst experience. Lady made me lift and move my own trailer and was very rude and demanding.
Kaci C. | Overall ExperienceGreat place !!!! Bob is excellent!!!!
GREGORY G. | Overall ExperienceVery nice people
Ella R. | Overall ExperienceBob and crew were probably one of the nicest U hauls facilities and people did I've dealt with in a long time. Thanks to Bob and crew Should I need one in the future I wouldn't hesitate to. CB
CYNTHIA DENISE B. | Overall ExperienceOk
jesse a. | Overall Experience