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OTTO H. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Southside
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Misty H.Service at this location was great, was given an upgrade to accommodate not having the product requested. The vehicle ran great but the left signal was out, and this could be dangerous when driving a large vehicle, exchanging lanes in turning. Maybe suggesting doing a pre inspection before releasing vehicle.
Michael M.Very very VERY RUDE AND WOULDN'T EVEN GIVE THE LOCATION TI CINE PICK UO MY BELONFINGSM
Albert T.Thanks for letting me use one of your storage
Kathy G. | First ImpressionsThe team was very helpful and courteous.
Russell E.When I got to the location at 7:00 AM, the lights were still off, and the door was locked until I went up and knocked. (I was on a tight timeline) When I did get in, the internet was down, and the team members were scrambling to use a tablet. They did do a great job of overcoming the internet being down. (they used their own hot spot to power the tablet) The truck was great, and checkout was quick and easy. It was a slow start but a good ending.
Travis S.Just keep up the great work!!!!
Joseph S.it was fast and convenient
WINIFRED M.Do a walk around inspection with customer before u leave your primeses
Richard M.You guys are awesome
Julie D.On 09/29/2023 I called to extend my reservation. They weren't able to and I totally understand. I received a call back,I missed a few minutes later. I called back and Valerie the manager was rude,very rude telling me she was gonna charge me $50 per the reservations she had for the truck. I told her ,I had just told her I would be returning the truck not STEALING it. It was due back at 2:15. I told her she was rude and I was upset about it. No apology or anything! Got done early with truck and returned it. Christina at store was wonderful. She did my original reservation and my end of of reservation. She was very professional and nice. I have reserved many trucks over the years at this place. Bob who retired was so great! And Christina wonderful too. This manager Valerie was the worse person I've ever dealt with and I'm 66 years old.
DIANE C.This location was great. The problem was being able to drop off the trailer at the location that I was told. It wasn't open at 2:00 on a Monday, even though it said it was online. I went to 3 other Uhaul locations, none of which would take the trailer. Frustrating to say the least..
casey C.The drivers side seat was warped and I was not able to sit up right without holding myself up. Very uncompfortable, I will not rent equipment from this location again. The people were nice enough but felt too uneasy driving down the road.
TERESA A.Very highly recommended 👌 and great service
Taiseer A.I returned the vehicle with more gas than it had by they charged me gas based on assumption.
Smithesh T.the trailer that I rented had a lot of spilled motor oil and it was very difficult for me to place my motorcycle
israel T.You may need to hire better qualified crew.. an assistant manager name a Christina or Kristina does not belong here. This person was very rude and unfriendly to customers.. she did not explain the terms to me before she charged my credit card.. I'm not happily with u haul service this time. The location at sw 29th OKC need better management. I'm used and love the service at downtown/brictown okc
DAVID M.Can you say nightmare from Hell, cause that was what this move was. From losing the keys to the truck, missing my extension on truck leasing to having a hernia during the move . What was supposed to be a 2 day move became a week of stressed out frustrations but, Valerie was more than accommodating, . She helped me with extending my rental to breaking the stress with her positive attitude and always wearing a smiled. Her and her staff ROCK. I highly recommend going to her store location on 29th for ALL of your moving /rental needs , they will definitely take care of you there. Just wanna say again Thank you Valerie ☺ï¸
Sonny E.The trailer was dirty whit leaves and some trash
Miguel C.Truck drove all over the road and was super rough. Battery kept dying and I had to jump it everytime. POS
Andrew D.Keep the staff the way it is!👍
Billy P.Friendly and helpful
Jason G.The truck I reserved was not at the correct location, and the manager at the alternate site refused to pay my $50 reservation guarantee. She also spent 20 minutes "helping another customer" when she had several other employees present. The lobby smelled like mildew/mold, too.
Isaiah C.Christina provided awesome service, great employee
Dev N.It was closed when I returned the equipment, but it was within a mile of where I dropped off the car that I brought to Oklahoma and the lot was clean and I HAD ROOM tp unhook.
gray P.The young man was SO HELPFUL and PROFESSIONAL! Glad he was there BOTH times for the return of the truck and trailer!
Celestine H.It was an old truck that had over 121,000 miles on it. It was fine for what we needed, just a couple hours to move a large game table. I would not like this truck if I was going a long distance. It drove rough and really loud. It also had a stale pot or cigarette smoke in the cab.
Pat D.2 workers one just standing and staring
CHARLES A.Very crowded and dirty, employees were friendly though
Myron J.The truck it's self was very loud and had a horrible rattling noise on the drivers side. Brakes weren't very responsive on the truck. It took almost an hour to get the truck once we were at the location since there was only 1 employee at the front desk. We saw several other workers outside that were talking but no one ever came in to help the other employee.
ZACHARY R.Truck was falling apart, made weird noises, the door was shaking loudly the entire ride. I was lied to about equipment at the counter etc etc. every experience I've ever had with uhual has been bad, this was by far the worst though. The only reason I use U-Haul still at this point is because of the lack of competitors to go with.
Hunter P.This location, this rental was a pleasant experience and really helped me. Thank you
NICKOLAS S.back door of the 2 axle cargo trailer would not close.
David D.Nice people, and helpful every time
Eduardo L.Staff was OUTSTANDING!
Paul H.Nothing..it was good...construction was a pain (in front of your loc) nor your fault
Sonya B.Nothing everything was great. Thank you
William L.The location and rental experience was good. Only complaint is that the company should increase the amount of 6x12 utility trailers with the full width drop door. Had to really hunt to find this one.
Matthew K.Make sure the vehicles do not stink of cigarette smoke put air fresheners or something.
HECTOR B.Drop off was some distance from my location.
Rodney C.The overall rental process was very timely, efficient and professional.
Donald J.Clean facilityy Professional personnel Clean equipment
David R.When I think of moving I think of U-haul, and quite frankly I don't think I'm ever going with this company again after this last weekend. The 26 foot truck we rented on June 10th at the south okc location was not maintained. First the check engine light came on without even driving for 5 miles. Called the store and told us after that the cats were stolen and replaced, but they didn't replace the O2 sensors. The alignment was awful I had to be constantly adjusting the steering wheel just to go straight on the highway. The mirrors were bouncing and rattling so much I was barely able to see out of them. There was something making a loud rattling in the driver side door. And the suspension was just awful. You would think a moving truck would have good suspension to limit the amount of stuff moving and breaking, but this truck was bouncing all over the road and I could feel every single bump in the road. The experience driving this truck was just awful. My 2000 s10 with almost 300,000 miles drives better than the truck we rented.
Jacob K.A personal thanks to Valeria Snelson, the facility was opened exactly at 7am, which was the time of my pick-up. She was very professional, and made the rental experience very easy.
RICHARD P.The staff was very professional and friendly
william S.I waited at the counter for 15 minutes before a team member came to help.
Kim H.Nothing, everything was perfect! Will def be returning
margarita A.The team is awesome!👍
Billy P.Hire a few more people
darren M.El personal trabaja con eficiencia y profesionalidad. Felicitaciones y gracias
Daniel C. | Overall ExperienceThe Manager was very rude and disrespectful he should learn how to respect customers and try to help before someone demands customer service, if you don’t have the skill get another profession please…
Lakiesha Z. | First ImpressionsStorage is fine but movers are the problem
sam o. | First Impressionsgreat
tammie f. | Overall ExperienceI want to thank the employees who work at this particular uhaul for being patient and working with me when on my unit. I had to leave my property in storage longer than I expected to and money was tight. As long as I kept in contact and let them know the situation they worked with me. I'm very appreciative and grateful to the wonderful employees at uhaul.
Jackie S J. | Overall ExperienceThey were all absolutely the best,,,Thank you so much for everything
Joesph C. | Overall ExperienceEl personal fue muy amable y la atención al cliente fue excelente.
Daniel C. | First ImpressionsOnly reason I’m not giving 5 stars is because it took me a couple days to get moved in and I ended up getting a phone call asking if I had moved out, before I ever moved in. It ended up being an employee error but I was a little taken aback by it.
Amber S. | Online Move InThe team at the SW 29th st location was the best! Every team member I spoke with was so kind and went above and beyond to make my experience great. I accidentally left my storage lock keys behind when I moved in and the manager texted me to tell me she had them and would keep them behind the desk until I could come pick them up. That’s just one of the many ways in which the team helped me. I loved this location and the available storage facilities but the employee there is really what makes it a great place!
Michaela R. | Overall ExperienceStaff was fine at the location and did what they could. Somehow my reservation for a first floor locker was lost, even though i had reservation numbers and everything booked a while back with my truck and trailer. In fact the whole first floor was booked up. Instead i had to settle for a smaller locker on the second floor, with no elevator, and was not able to get my bigger furniture items into storage and have to find another place that I can keep them.
Patrick L. | First ImpressionsHow the information was conveyed was user friendly
michael s. | First ImpressionsStaff was extremely helpful when dropping off the truck and renting the storage unit. The gentleman assisting me understood how stressful moving is and was extremely polite professional and helpful
Scott W. | First ImpressionsToo expensive
NAOMI R. | First Impressionsthe computer system was not easy to navigate, several times I tried to pay my bill online but it would not let me until after the due date, thus I had to pay a late fee,
Richard J. | Overall ExperienceIf it could go wrong, it did. All unavoidable things and all on me, not the staff. They were over the top accommodating and made my mess ups so much more bearable. So very thankful for calm and smiley as well helpful staff during my stressful, unexpected move.
AMANDA D. | First ImpressionsKeep up the good work will highly recommend to everyone
Robert C. | First ImpressionsI would share everything with my friends
Russell E. | First ImpressionsHigh rates
Justin C. | Overall ExperienceMs Carpitcher was super friendly, willing to put up with me changing my mind on unit size…AFTER she had made the contract and I signed all the pages. So she patiently did it all again. She had 2 trucks that were going out soon, she warmed them up for the people who rented them. (It was VERY cold). She seems to go way above and beyond for her customers. I truly hope Uhaul realizes the asset they have in this manager.
jodie n. | First ImpressionsWe reserved a 10x15 foot storage unit through uHaul's website last week and were greatly disappointed upon arrival. The storage unit access was through a door smaller than the average front door of a house. This could be expected if it was a smaller unit, but a larger unit would by default have a large garage style entrance. There should be a disclaimer noting this on the website, because we could not fit our couches or other large furniture. Due to the door issue, we had to find another storage facility last minute and it was a terrible inconvenience.
Jacob C. | First ImpressionsReally affordable and very helpful employees
Anthony W. | First ImpressionsIt’s in a very bad part of town and the storage units have a chicken wire roof so this is not a secure location if someone were to break in. On top of that there was a rat trap in my unit. Also it is a 2 story storage building with no elevators to cart heavy items to the top floor.
Austin C. | First ImpressionsThey were able to address my scheduling discrepancy, which I've mistakenly entered.
Florence J. | Overall Experience👍🏼
maria g. | Overall ExperienceGood 100% only sw 29 good service thank you
LORENZA H. | Overall ExperienceFantastic company
archie w. | Overall ExperienceWorked with me on my last minute move. Nice and Polite will definitely use again if needed. Was also very understanding when I call after hours number. The only problem is those stairs Needs a lift to get stuff to second floor.
Vivian b. | First ImpressionsI'm very well pleased with the services I received at U-Haul on Southwest 29th off of i-30 or 5:44 every time I come it is a very pleasant visit very courteous to the customers and show me to my storage so I don't get lost looking for it when I return with my things easy in and out access with your swipe I really appreciate you all services and the deals that you always have every time I come thank you it was truly Vernessa Carr
vernessa c. | First ImpressionsJasmine at the SE 29th location in Oklahoma City was very helpful with the return of the truck and providing options for storage.
Ronnie S. | First ImpressionsYou dont pro rate the fee when moving out? I was also charged a late fee so 1 week cost me $90. Thats as big a rip off as ive ever seen!!
donnie e. | Overall ExperienceI am so pleased with my entire experience, wish I could give more ***stars*** This move was sudden and totally unexpected. Less than a week to be back to OKC after almost 3 yrs in illinois! Everything that could go wrong in a 13hr drive with a 87 lb dog, went WRONG!! I was exhausted stressed and running late. When I contacted them to let them know I was working fast as possible to unload and get it in , they nicely interrupted my explanation and gave me a 24hr extension with no late fee then told me I had free storage for a month since I was coming from out of state I could not believe after all my worrying that I could not only could just stop and rest awhile before unloadin but I would have a much more convenient and safe place to store my things while I figured out my next step in relocating. And the friendly people and service proved a constant the entire 3 months that I rented the unit... Absolutely top notch service All around!!
Valorie B. | Overall ExperienceThe girl was very nice and friendly
nancy i. | First ImpressionsWe will only use this Uhaul location! Bob is the best!
Joetta G. | First ImpressionsGreat customer service!!
Qasim A. | Overall ExperienceThank you
donnie e. | First ImpressionsI have been to many storage units over the years and this is by far the very best
EDWARD E. S. | Overall Experienceeverything was excellent
donna d. | First Impressionsall around excellent service
Shirley o. | Overall ExperienceVery friendly and helpful. Got it all done fast, and it's convenient. Less stress is always best!
Garry B. | First ImpressionsBob was very helpful
Frankie B. | First ImpressionsTy for all your help and your staff were pleasant and helpful I would highly recommend this facility God bless thank you Shelly Merwin
SHELLY M. | Overall ExperienceThey couldn't be anymore helpful. Great experience!!!
john b. | First ImpressionsThe staff at this location was wonderful I will definitely return to your location 😘😘🤔🤔🤔💯💯💯💯💯
vernessa c. | Overall ExperienceOutstanding service personnel I couldn’t have had a better experience.
Thomas C. | First ImpressionsVery helpful
johnny b. | Overall ExperienceThe staff was friendly, the manager Bob most helpful and thoughtful. The place was clean and welll lit. When I ran out of supplies (tape etc) they were all availale in the office.
susan e. | Overall ExperienceThis branch was more than helpful with any need we had, they did go above and beyond any storage company I have previously rented from.
Christopher K. | Overall Experiencekind, courteous service - exceeded expectations - awesome customer service
Karen P. | ReservationYour staff was amazing
vernessa c. | Overall ExperienceGreat staff
ROSEMARY R. | Overall ExperienceI have moved every year for 3 years and have used uhaul for everything and loved it. This was the worst experience. Lady made me lift and move my own trailer and was very rude and demanding.
Kaci C. | Overall ExperienceGreat place !!!! Bob is excellent!!!!
GREGORY G. | Overall ExperienceVery nice people
Ella R. | Overall ExperienceBob and crew were probably one of the nicest U hauls facilities and people did I've dealt with in a long time. Thanks to Bob and crew Should I need one in the future I wouldn't hesitate to. CB
CYNTHIA DENISE B. | Overall ExperienceOk
jesse a. | Overall Experience