Customer Reviews for U-Haul Moving & Storage at Southfield Frwy & Joy Rd

2,053 comentarios

19001 Joy Rd   Detroit, MI 48228
(W Of Southfield Fwy)

(313) 584-9033

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(313) 584-9033

19001 Joy Rd
Detroit, MI 48228
(W Of Southfield Fwy)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Keep doing what your doing great experience.

Lajunna T. 
Clasificación:
1.0

Some items had water marks

Paul C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

antone t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shana J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Breanna H. 
Clasificación:
1.0

The general manager that was there was very rude and I felt like he was stereotyping and profiling me

jerel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY S. 
Clasificación:
5.0

Nothing! The guys are great!!!!

Chelsea A. 
Clasificación:
2.0

Vendor added an insurance while I didn't ask for it. The truck had a low tire pressure on the front right tire.

Aymen O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jayla T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rima B. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD R. 
Clasificación:
5.0

Amazing customer service. Easy check-in and check out process. Very clean and staff were extremely helpful. I will definitely come again

Praveen L. 
Clasificación:
4.0

Add unlimited miles

Tierra T. 
Clasificación:
1.0

The power was out at the main building and was directed to go across the street after getting out the car and parking. The one rep was standing there the whole time and should have redirected traffic when pulling into the lot instead of allowing customers to park and get out of the car. Then, once I went across the street, the rep was less than customer friendly. He kept saying that I needed to go online to check out but was not providing any guidance. His demeanor was very non chalant and only said the minimum when asked a question. Just wasn't helpful at all. Then I was told I had to go across the street, stand by the vehicle, wait for instructions online and then go back across the street to pick up the keys. This was a total inconvenience and hazard to have to go back and forth across a busy street. Then when I asked for instructions on returning the truck… he simply said, go online and it will tell you what to do. Again, not customer friendly. I had reserved online for a pickup at 2 pm, but by the time I went back and forth across the street I literally wasn't handed the keys until 2:34. However online it still calculated my 6 hour return at 8 pm. Not taking into account the time I was approved and left with the keys. The truck was brought back before 10. And I was charged an after hour service fee of $20, a $30 fee for gas, and $17 for filling up the gas. The gas was returned 1/8 less than picked up. I can understand perhaps the $17 fee to refill but the $30 fee was ridiculous. And so was the $20 after hours fee. I ended up being charged double from what I had been estimated to pay. This overall was a bad experience and I will not use this location again. Likely not to use Uhaul again either. There are other options out there with better customer service.

PAMALA S. 
Clasificación:
1.0

Representative was rude and did not help at all. No recommendations and would not sell me any moving supplies. No storage units available at any of there locations that I also called ahead on which made me go over 2 hours on my truck rental. Never again

Pamela E. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD C.  |  Overall Experience 
Clasificación:
3.0

I had a truck I had to put gas in it put the gas in and all of the gas ran out had to go back to the station change out the truck to get me a new truck over an hour worth of mishaps

Christine R. 
Clasificación:
5.0

None.

Trevor B. 
Clasificación:
5.0

make offers for long distances .

Ismail A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheryl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ericka M. 
Clasificación:
2.0

I wasn't told about the pricing for mileage and no one was in the store when I returned the truck but the store was full of customers and so many more different things like the mileage on the truck not being right and no one would answer the phone

AYISHARAQUEL B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ashley G. 
Clasificación:
5.0

Csr Deshawn was awesome he has amazing customer service skills the location was very clean and the transaction was really quick

Danyell R. 
Clasificación:
3.0

I didn't like the check in system when I brought the car back after hours it was too much and not explained to me when I got the truck.

Sakitha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginafay N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DeNae J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DeNae J. 
Clasificación:
5.0

Nothing at all! Just keep providing good customer service!

Tamika L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamia F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tempest F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra L. 
Clasificación:
1.0

Representative was extremely rude. Will not return here again.

Jalisa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shalonda S.  |  First Impressions 
Clasificación:
5.0

Power steering was inoperative

Raymond M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Tnia I. 
Clasificación:
5.0

No improvements necessary!

Kennethakelo J. 
Clasificación:
5.0

Deshawn and craig are the greatest always a pleasure doing business with them

Deanna R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mieana G. 
Clasificación:
5.0

Change the way the refueling fee is structured I would've paid 25 dollars if I didn't go put gas in the truck but it's would've only cost me 15 to get the gas back to where it was when I got it

William A. 
Clasificación:
4.0

El cliente no dejó un comentario.

David G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sherene C. 
Clasificación:
5.0

One time I went to to my unit someone broke their key in my lock but the office replaced it for me. It was a small issue before with the main lock to get in the building which had me stuck with things I need to put in my storage on my lunch break I had to funds a place to put them until the lock was fixed.

Salisha W.  |  Overall Experience 
Clasificación:
5.0

Just make sure that they are clean inside I stuck my hand in something sticky

Rachel C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sheryl G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RIMA B. 
Clasificación:
5.0

EVERYTHING WAS HANDLED PROFESSIONALLY,CONTINUE WITH GREAT CUSTOMER SERVICE

Cornelius C. 
Clasificación:
1.0

I will never rent from that location again. I picked up the truck and trailer after 1pm on Saturday. I returned both on Sunday after I'm and waited in line before the manager got to me after attending to other customers on the line. He took the key, drove across the street and came back after a while to tell me I was late. I tried talking to him but it appeared to me I was just wasting my time. when I looked at the bill I also found out he included safemove coverges that I did not choose.

UKPAI IGWEIKE U. 
Clasificación:
4.0

Always keep U-Trailers available

delois C. 
Clasificación:
5.0

Good Job

Sergey P. 
Clasificación:
4.0

Make sure all tire's are good and inflated. Had to add air 3 times as well as no sun visor which definitely helps with the sun. Other than that my experience was ok.

Jeanell T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Abeer O. 
Clasificación:
1.0

El cliente no dejó un comentario.

CHRISTOPHER DARN M. 
Clasificación:
5.0

Management was great. He accommodated me although I reserved at the wrong location. Thank you so much!!

Shalonda S. 
Clasificación:
1.0

Major safety issue with the truck. Front right tire almost flat, engine oil low (dash light the whole time), headlights way out of adjustment. I literally could not see the road. Just a bad bad truck. The truck was never inspected for safety before I picked it up and it's maintenance is not up to date. I will not rent another U-Haul truck and will seek other companies with newer trucks.

Mazen A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danena C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alma B. 
Clasificación:
5.0

Never had any issues or problems! Always fast and friendly surface keep up the good work.

Germany J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Sabree R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy W. 
Clasificación:
4.0

The reason I gave a 4 star was one of the tires on the trailer was very lowl. Tires should definitely be checked before renting out the trailer.

Tim O. 
Clasificación:
5.0

The process was quick no long lines. Great service will use this location next time.

Tracy C. 
Clasificación:
5.0

N/L

DOROTHY J. 
Clasificación:
5.0

Great customer service, clean restrooms and helpful staff.

Pamela H. 
Clasificación:
5.0

Thanks for everything

SAAD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vonetra H. 
Clasificación:
5.0

Make the Uhaul Share easier to use. Also make it where the customer doesn't have to go in order to get their keys. As well as give the correct address to the pick up location

SANOVIA S. 
Clasificación:
4.0

Service was great and personell were very helpful.

James C. 
Clasificación:
3.0

Over charged

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TASHA LASHAWN S. 
Clasificación:
2.0

The truck was very raggedy I did some jerking in lost speed coming off the freeway I don't recommend this truck to be driving far then 40 miles

Devanie S. 
Clasificación:
5.0

Very friendly and helpful

gloria C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Nyesha S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Walter J. 
Clasificación:
5.0

This location did a MUCH better job than the 7mile and Livernois location (we used them last year). Very happy with our experience.

Helen P. 
Clasificación:
4.0

Leave a buffer between customers. We went to Westland location for pickup and the customer before us didnt return it ontime. We ended up picking it up in Detroit for a furniture load in Belleville adding alot more mileage onto the cost.

MICHAEL JOHN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachael W. 
Clasificación:
5.0

Service was great.

ROBERT LARRY C. 
Clasificación:
1.0

The lady at the customer service were very rude, She is very disrespectful. The man who received the truck from me however, were very nice.

Dean H. 
Clasificación:
5.0

SHAWN WAS GREAT

Leonard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlisa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra M. 
Clasificación:
5.0

WELL, I DONT C WHERE THERE'S ANYTHING THAT NEEDS IMPROVEMENT.. I HAVE RENTED FROM DIFFERENT UHAUL STORES. BUT URS. WAS THE BEST SERVICE EVERRRR. LUVED MY EXPERIENCE WITH UHAUL... KEEP UP THE GOOD WORK.. THANK U...

Betty F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana B. 
Clasificación:
5.0

I have no complaints so nothing that I've seen.staff was very professional.

James P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ruth H. 
Clasificación:
5.0

I love this location very good customer service every time.

Aristotle A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RIMA B. 
Clasificación:
4.0

Ninguno

CAVIER CHARLES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RIMA B. 
Clasificación:
2.0

Upgrade vehicles. I couldn't even charge my phone in the truck and more than 1 person needs to be working. I waited too long in line

JEMMIMA PAMALA G. 
Clasificación:
5.0

I think the service, equipment, et cetera, was superb.

Anita C. 
Clasificación:
1.0

Stop being rude

Ellora P. 
Clasificación:
1.0

Overcharged. Location trying to just be greedy and take people money

KIARA MARIE B. 
Clasificación:
1.0

Better sanitation

Willie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaShayna R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheena P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANERIA H. 
Clasificación:
5.0

Continue to provide quick, respectful, and thorough service.

Michelle L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnita A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damien P.  |  First Impressions 
Clasificación:
5.0

My Experience At U-haul Has Been Good, Nice Friendly, Clean And Very Helpful, I Thank You From The Bottom Of My Heart.

Denise M.  |  First Impressions 
Clasificación:
5.0

The manager an staff are very helpful.

gail m.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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