Cup holder front panel was missingâ€¦ no place to put coffee cups. I think u haul needs to rent vehicles with full tanks of gas , get it full return it full, picked up truck this morning with 29 miles to E.Dan H.
Customer Reviews for U-Haul Moving & Storage at South Havana
Aurora, CO 80012
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Aron P.
Windshield was very dirty, buggy. Also thecwheel straps jeot falling off.LARRY F.
We were charged for 4 extra days when we returned the vehicle on time. I gave the key to an employee in the parking lot and I think it's highly unethical that I was charged for 4 extra days with no follow-up when the key was lost in employee hands. We will be going to the store in the morning to rectify this situation.Sebastian F.
Your customer service rep was by himself and was very helpful even tho he had people in line he deserves recognition for doing his job with a good attitudeClarita S.
Double charged me, and apparently can't issue my refund for another 3-5 business days.. said I returned the truck at 10am instead of 9am when I actually returned it at 6pm the evening before lol. Also, I paid for a dolly and was told it'd be in the back. It was not. When I called, I was told they were out but I'd get refunded. When I returned my truck, I asked about it and was told rudely that I hadn't been charged for it so there's no refund for that. Turns out, I had been charged for it, TWICE since I was charged double since they claimed I kept it for an extra day :) Now, my accounts overdrawn and I have to wait until the general manager calls me apparently sometime this weekâ€¦Dana R.
El cliente no dejó un comentario.Vanessa C.
The app check in experience was super slow and not quick as had been primised. Took me about 40 mins to get my vehicle. The employee couldn't find my keys because they were misplaced. Too much wasted timeFernando G.
The worker Emmanuel was ok but the approach of a female rude and the other worker male was very unprofessional and rude on all levels horrible customer serviceTina T.
El cliente no dejó un comentario.Michael K.
I have still not received a text message or email with the final amount that was charged to my credit card.dennis P.
El cliente no dejó un comentario.ALAZIM F.
Customer service is outstanding.DOUGLAS F.
El cliente no dejó un comentario.YOSIEF A.
El cliente no dejó un comentario.Kaitlyn P.
keep It UpYirga A.
Vehicle was clean. Mobile check in didn't work. Drove 200 miles to pick up furniture and front 2 tires were dangerously worn on the outside. Thankfully they didn't blow on my trip. Called dispatch, said tires worn and likely out of alignment. Roadside did dispatch someone to fix, replaced 2 tires and did a great job aligning the best he could manually - they were out of alignment by 1.5 inches he said. But why didn't they tell the servicer so he could bring a new truck. No problems on the return, thanks to the technician. Returned vehicle and told them about the issue. Hope they fix it correctly.MATTHEW P.
Everything about this experience was awful. You work way too hard for your money to give it to this unethical corporation.Hill K.
Friendly and helpful clerks, made check in easy.thomas B.
No improvement suggestions come to mind; they even pay attention to the need to call in additional staff to the desk when it gets busy, as it did when I first arrived. Therefore, the wait was shortened. The processes worked very well for me, and the staff members knew their business very well. Keep up the good work!thomas L.
El cliente no dejó un comentario.chaunda R.
The only complaint I have was I was told my receipt was emailed to me and I never got one and I specifically asked for a printed receipt other than that everyone was very helpful and I think it was the shortest wait I've ever had at Uhaul. They were friendly quick and accurate, I would go out of my way to get future equipment from this location.!!Todd F.
Great service for check in a little more complicated to check outGuillermo P.
El cliente no dejó un comentario.Mary S.
El cliente no dejó un comentario.Cindy B.
It has been a excellent overall experience, but not done yet. Being able to request a specific UBox for self delivery is exactly what I needed.Keith M.
Ivan was very helpful in the whole process, from returning the truck and car tow to renting me my storage.Shani W.
its really frustrating to have paid for 1 month of storage when it wasnt used. I don't understand why it isn't prorated, when my stuff was only stored for 1 day. what a racket :(Irene M.
Kept my car the whole day and no installation work was done. Very disappointing customer service. The mechanic seems not to know what they were doing.Peter O.
El cliente no dejó un comentario.Joshua S.
Excelent serviceHaile T.
El cliente no dejó un comentario.Michael D.
El cliente no dejó un comentario.Jack D.
Nothing you guys are doing great.Charras A.
El cliente no dejó un comentario.OSCAR M.
El cliente no dejó un comentario.Joanna M.
El cliente no dejó un comentario.Robert D.
Excellent customer service. Extremely, helpful competent staff!Julie D.
El cliente no dejó un comentario.Calvin W.
El cliente no dejó un comentario.Jose V.
El cliente no dejó un comentario.DORIS D.
El cliente no dejó un comentario.Nicolas O.
Ask customers if they notice something wrong with the equipment.Jorge E.
Implement online check in, where you can check in, then drive through to pick up equipmentTerry R.
The treatment is very excellent, the people there are respectful and the peopleFalah A.
El cliente no dejó un comentario.John M.
There is never enough help in the store which is frustrating. That said, however, the employees there are fantastic and helpful and above all, pretty dang cheerful for the sheer volume of people they deal with. I hope you pay them very well for keeping up with it all.Cathrine C.
Hands down the best experience I've had with Uhaul. Location was clean and organized and both individuals that checked me out and in were so friendly and efficient. GraciasSteven O.
El cliente no dejó un comentario.OSCAR M.
The original attendant did not check us in as far as having returned the vehicle or explain the check-in process; she just took the keys and said she'd text us. We had to go in the next day to get verification, and the truck still showed as being actively used by us. Things got straightened out, but there needs to be clearer communication and faster processingRebecca W.
El cliente no dejó un comentario.dennis P.
El cliente no dejó un comentario.Miguel V.
Very friendly..efficientSTEVE B.
El cliente no dejó un comentario.Yousef A.
Everything went well.However, I never received the receipt for my rental payment, though the person who processed my rental return said it would be e-mailed to me. It is now more than 30 hours and I have not received the promised e-mail receipt. When I tried to get someone to help me get the receipt of my payment by phone, I could not talk with anyone after being on hold for 15 minutes. Also, when I first rented the truck, it only had 1/8 of a tank of gas in it. This meant I had to search for a gas station to put enough gas in the truck so I would not run out of gas. I think that there should be at least a half tank of gas before a truck is rented. Also, as I drove the truck, the 'check tire system" warning light appeared starting at about 60 miles out on my 140 mile trip.I don't know if this was a maintenance problem or just something that couldn't have been predicted or prevented. Rachel at the Aurora location was very knowledgeable, pleasant, and helpful.. She did a great job. All things considered, my review of U-Haul was mixed - some good and some disappointing.Paul G.
El cliente no dejó un comentario.William D.
Your reps are very personable and courteous. Love them!!CARMEN R.
El cliente no dejó un comentario.Mark A.
Mr. MartÃnez was very professional and helpful. Thank you for your assistanceRamon C.
Friendly staff, good servicePaul M.
Waited in line for an hour after my appointment time. There were six people in line when I arrived. Three of them left because they couldn't wait any longer. 2 other people came in behind me and both left, also. There was only one person at the counter. There were two other people working in the yard and restocking items. The truck was dirty when I picked it up, inside and out. Only allowed to take 1 photo. When I completed the form to bring the pickup truck back, it asked if it was clean and ready for the next person. Of course, I said it wasn't but then you charged ME to clean it. You need to refund that charge. Also the guy behind the counter said there was 1/2 tank of gas but only had a little over 1/4. Just needed 1 trip to clean out my storage, about 15 miles. That was it. And, I bought your insurance, too! Overall, terrible experience, and I know you lost 5 clients just in the hour I was there. Felt ripped off and lied to, especially with the incessant upsell. You truly have some work to do. Really poor service.Paul R.
El cliente no dejó un comentario.Jesse S.
While a little understaffed, everything went great.Darryl J.
We had the worst experience overall with UHaul. Extremely unorganized, didn't have the truck we had reserved, had to go to two different stores, they had the wrong vehicle being towed so had to pay more for a vehicle trailer, wrong drop off state. It was just a mess when we were already stressed trying to get moved. The workers at the two places were extremely helpful and got it all sorted out though.Jenni S.
All good .RONALD E.
Increase the number of employees who can check out a vehicle. I had to wait 40 minutes to get my truck because only 1 employee of the 3 or 4 working could check out a truck. The other employees just stood around with a â€œdeer in the headlightsâ€ look on their face. The vehicle was great but the glass was filthy. The check-in process was fast and efficient.Daryl S.
El cliente no dejó un comentario.Denise K.
El cliente no dejó un comentario.Didier F.
HOW MUCH WAS MY BILL NO ONE GOT BACK TO ME WITH CLOSE OUT AMOUNT IN A EMAIL AS REQUESTEDKEITH K.
El cliente no dejó un comentario.Jeremy G.
my crate an barrel cabinet arrived scuffed and the door was broken.Nicole R.
Not clear instructions about drop of, the app won't read the location. The lady who helped me was friendlyAsh W.
El cliente no dejó un comentario.Michael F.
El cliente no dejó un comentario.Lali H.
El cliente no dejó un comentario.Kita M.
El cliente no dejó un comentario.Jacob O.
El cliente no dejó un comentario.SHONAE M. | First Impressions
Check in was quick and thorough with everything explained including the contract. Employee was extremely nice and friendly. Upon return, employee checked us out at the truck in about 5 min after going over the truck and checking mileage. Will use again if needed. ¡Gracias!Zachary N.
El cliente no dejó un comentario.marie C.
Quick fast and easy will be backDurell C.
SO HELPFUL! My movers did not show up, which created chaos and I had to extend my reservations twice - both times the people on the phone were sympathetic and happy to help extend my reservation and answer questions I had about UHaul's moving labor tab online. ¡Gracias!Karey B.
El cliente no dejó un comentario.Nasreen M.
I'm still waitingfor my email receipt. long line when arrived back asked to send email receipt...still waiting. overall great serviceJohn R.
El cliente no dejó un comentario.Bennett L.
El cliente no dejó un comentario.Judith E.
El cliente no dejó un comentario.Jenn M.
El cliente no dejó un comentario.Harry R. | Overall Experience
El cliente no dejó un comentario.MICHAEL M.
Everything at this location was great. We worked with Taylor Smith who was extremely professional and helpfulMagdalen B.
El cliente no dejó un comentario.MATTHEW B.
El cliente no dejó un comentario.lorraine J.
Everything good.Hugo J.
Not rent out cars that smell like cigarettes.Luwam A.
El cliente no dejó un comentario.LYN A.
El cliente no dejó un comentario.Suellen D. | Overall Experience
El cliente no dejó un comentario.Anyaesu R. | First Impressions
Taylor the GM at this location is awesome. So we're Kat and I didn't catch the young man's name that also works there, both were awesome as well. What a different experience I had this time around verses last year in July 2021 with the other GM.Marlene M.
El cliente no dejó un comentario.davidII A.
Check engine light was on .And you have charged me twice it is still pending. Please do something about this I have been calling and Serina gave me a pre authorization for the bank to release the money back to my account, I don't think this is appropriate.ROSE C.
El cliente no dejó un comentario.jane B.
El cliente no dejó un comentario.Tara S. | Overall Experience
El cliente no dejó un comentario.Todd M.
El cliente no dejó un comentario.Michelle A. | Overall Experience
You guys were great! Each box delivery and pick up went flawlessly. It was easy to schedule, staff was helpful and kept me well informed. Thank you!!annika D.
El cliente no dejó un comentario.Makia B. | Overall Experience
The staff were amazing! The only ding was the wait which is no fault to staff they were working hard to get people processed quickly.Angelique F. | First Impressions
Great Customer service...myla g. | Overall Experience
Rented truck, truck was dirty in the driver's inside panel the back of truck just the entire truck was dirty. Long line and it was just not a good picking up experience with this location. The facility was understaffed and overwhelmed.Cecile T. | First Impressions
Great customer service. Every time I called to make a payment. And also when I first arrived. The girl always helping me was great.Delia a. | Overall Experience
El cliente no dejó un comentario.ROSALBA W. | Overall Experience
Nice location, nice buildings and clean, very friendly and helpful staff, especially TaylorKATHLEEN H. | First Impressions
El cliente no dejó un comentario.Jeleine C. | Overall Experience
Alberto Alvarez was a joy to work with All my rental questions were answered he knows the company policies very well and made all the transactions easy Thanks Alberto for making a rough time alot easier.Suellen D. | First Impressions
El cliente no dejó un comentario.Savannah S. | First Impressions
Everything & everyone was great but ESPECIALLY the manager Taylor !!!!MELLISSA O. | First Impressions
I was promised a free month and then they charged me for the free month which I was promised.James W. | Overall Experience
I paid for a month and got my stuff out really and they never gave me money back for the days I did not use i will never use the storage again.Jennifer W. | Overall Experience
El cliente no dejó un comentario.MATILYN S. | First Impressions
Graciassuzette v. | First Impressions
Just moved to the area and needed to store our stuff until we found a place to live. The one month free storage really helped. These guys were great.Michael M. | Overall Experience
I rented a truck to go one way from Kentucky to Denver. I then rented a storage unit in Denver. Literally every single part of the trip that involved U-Haul was seamless, easy, and a great experience overall. I strongly recommend them As an aside, I previously rented a storage unit from cube smart. I will never do business with those folks againjacob v. | First Impressions
El cliente no dejó un comentario.Iyauna D. | Overall Experience
El cliente no dejó un comentario.DARREL M. | First Impressions
Taylor was wonderful! Made the experience painless!Keschia J. | First Impressions
El cliente no dejó un comentario.BALVINA G. | Overall Experience
El cliente no dejó un comentario.JOSEPH M. | Overall Experience
El cliente no dejó un comentario.jae s. | First Impressions
Unable is the Best!!!Doreatha W. | Overall Experience
I was very pleased with the service I received from U-Haul and I have no problem recommending to people I know I would rent from U-Haul again anytime.Virginia D. | Overall Experience
El cliente no dejó un comentario.Tracy K. | Overall Experience
The only complaint I have is that I walked into the U-Haul office on November 1st (the day my rent was paid through auto pay) and asked the following… "if I rent a truck from U-Haul today and clear out my storage today, will I get any money back on my rent that had just been paid for the entire month of November?" I was EXTREMELY disappointed to find out that I would not get anything back. I think that is ridiculous and unacceptable. At a minimum, I should have been given at least 1/2 a month back, knowing that you will likely re-rent that unit w/in 2 weeks. I was beyond disappointed in U-Haul as a company as a result. My family has spent quite a bit of money at U-Haul over the past year, and this situation will cause me/us to think twice and find alternate options the next time I need a truck or storage. Big fail on U-Haul's end!!!STACEY H. | Overall Experience
El cliente no dejó un comentario.Jackie H. | Online Move In
El cliente no dejó un comentario.Rosilyn G. | Overall Experience
The workers never closing the elevator leaving people stuck up stairs. No one answering phone when u push the emergency call button. The card swipe is all way broken so we sometimes have to walk to go get someone that's already doing something. Short stuff. It could use improvement fasttyrell m. | Overall Experience
El cliente no dejó un comentario.Marlida M. | Overall Experience
El cliente no dejó un comentario.ROSILYN G. | Overall Experience
Andrea is a very pleasant and helpful manager. The others team members were attentive and friendly. The young man that explained and showed me how things work was knowledgeable and pleasant to work with. The facility was clean. There were not enough rolling carts to go around and luckily the person next to us was just finishing up with his cart. The elevator stopped working and should be checked. Luckily we didn't need it but the other group of people that was there did need it. Overall I would recommend this location to others.suzanne b. | First Impressions
El cliente no dejó un comentario.Mia S. | Overall Experience
I so appreciate your staff at this location. My circumstances for requiring your service although extremely sad for the family. We appreciate the attentiveness that we received and the recommendation.Carolyn W. | Overall Experience
Hours suck!Savanna b. | Overall Experience
Everyone was courteous and helpful, knowing full well moving is no picnic and nerves are frazzled. This recent use of U-Haul at Havana was by far the best.roger j. | Overall Experience
El cliente no dejó un comentario.patrick s. | First Impressions
El cliente no dejó un comentario.Karen E. | Overall Experience
El cliente no dejó un comentario.CHRISTOPHER S. | First Impressions
Nice storage.tarik c. | Overall Experience
Everything was great besides the staff. The staff did not know the proper procedures to moving me out of my storage.Alisha M. | Overall Experience
PerfectShelby T. | Overall Experience
I rented the storage unit in April and couldn't get my stuff out because I couldn't see. I've contacted U-Haul through email stating that it would be fixed soon and wasn't. I left for FL in June and came back in August and still the light didn't work. The only answer I get since April is we know and working on it. When I have the chance I will contact the BBB and made sure O took videos of the lights not working and kept the emails stating you were going to fix something you never did and still charged my account.MICHAEL P. | Overall Experience
Ms Brianna Bossen was so thorough, I had no questions to ask. She was very professional which includes friendly. GraciasGail M. | First Impressions
El cliente no dejó un comentario.Tamra B. | First Impressions
The general manager Andrea is absolutely AMAZING!! I had a HORRIBLE experience at the 750 s Buckley location and went over to her store and she was so apologetic and extremely helpful to me! She accommodated me to the fullest! If it wasn't for her U-Haul would've had me going psycho! I recommend this store and ONLY this store!!!!Michelle S. | First Impressions
The building housing my storage unit was clean and well maintained, however the restroom no so much. When you are moving in, or out of a storage unit depending on the size of the unit, or how much time you spend there, at some point you are probably going to need to use the restroom. I was typically in and out of there quickly, but the couple of times that I did need to use the restroom it was below standards in my opinion. Was it the most disgusting restroom that I have ever seen, no it wasn't, but it needs more thorough cleaning, and more frequent attention, especially given that it isn't a public restroom, so not just anybody has access to it. The only other problem that I had was that I moved into the unit in late May 2021 with the promo of 'One month free'. Before I completed my first paid, and first free month I received a notice of an increase on my rent. One of the reasons given was to ensure facility upkeep and cleanliness! This is the same facility that doesn't keep the restrooms clean! Bad move. First of all I just moved in and you are already increasing my rent! On top of that you say it's to help keep the facility clean, and I don't even want to use the restroom because it's just not clean enough??!! That's a hard pass for me. I immediately gave notice to move out. The general manager said that she doesn't decide when the rent is going to be increased, which is probably true, but software is a thing. They should have a program that can flag the move in date of each unit, and send an increase based on when you moved in, not just the same random date for everybody!! It leaves a bad taste when you just moved in!! At the end of the day, I found a facility that is much closer to my home, super clean, and at a price that I can live with! Having said all of that, the staff was always friendly, though the wait could be long sometimes even with just a couple of customers in ahead of you. Overall it was a fine experience, but could have been better.TERESA M. | Overall Experience
It was a good experienceChester T. | Overall Experience
The office is understaffed, but the employees are patient and helpful.Sharon C. | Overall Experience
El cliente no dejó un comentario.Latisha W. | Overall Experience
I got a charge for a month for a uboxes I used to had when I didn't have them anymore cause I rent with them a storage facility, even that I downloaded everything on my U-boxes before my due day and did everything I suppose to do to don't get that charge. But even that I get charge for my storage (obviously cause I was renting it) plus the two U-boxes. They suppose to give me a refund until now having get it!!!!!Teresa L. | Overall Experience
El cliente no dejó un comentario.Gary J. | First Impressions
Please fix the elevator and thermostatNailah A. | Overall Experience
So happy to have a clean space to hold my boxes while I clean out the garage.Alice C. | Overall Experience
Partial month payment would be niceBill T. | Overall Experience
El cliente no dejó un comentario.Adrian E. | Overall Experience
El cliente no dejó un comentario.ROSE C. | Overall Experience
Your staff is very courteous and professional and had all the answers to my questions.phillip w. | First Impressions
El cliente no dejó un comentario.Tracy K. | First Impressions
El cliente no dejó un comentario.sheri c. | Overall Experience
El cliente no dejó un comentario.NORMA A. | First Impressions
El cliente no dejó un comentario.TARA M. | Overall Experience
El cliente no dejó un comentario.ANDREA C. | First Impressions
We were dealing with an unexpeted situation that day, so finding a place that has truck rentals, AND storage facilities was awsome! We had previously decided to use a storage facility in Lone Tree, (which is VERY CLEAN) and closer to were we live, but having been given a unit in your newer building across the street which is also clean, AND brightly lit, we just decided to take advantage of the convenience of what you offer. Now when you are moving it takes time, so at some point you are probably going to need to use the restroom. That is where you guys fell down a little bit. While it wasn't throw-up inducing disgusting, it could have used some attention. There was dried #2 residue in the toilet bowl. The fact that it was dry, and would not even flush away after a couple of us used the facility indicates that it was probably left there from much earlier in the day (or maybe even from a previous day), and is really not acceptable. The bathroon should probably be checked AT LEAST once an hour, and the employees should be required to bring the proper cleaning materials with them EVERY SINGLE time, so that they can address whatever problem they encounter. They aren't going to use their hands to clean a dang somewhat public toilet, which is obviously understood. That's why they need to bring a toilet brush with them (or maybe even leave one in the bathroom) because NO ONE is going to steal a nasty toilet brush. Cleaning the toilet regularly will also cut down on stinky bathroom odors. We got hungry at a certain point and ran to grab some food to bring back to the facility (we ate it on the curb outside), so we needed to wash our hands. Dealing with the bathroom right before eating was frankly, GROSS! Other than the bathroom, I was quite happy with the experience. All of the employees we friendly, and the guy that helped us was great!TERESA M. | First Impressions
El cliente no dejó un comentario.Adrian E. | First Impressions
I was with your storage facilities for quite a few years 10 to 12 years thank you so much for everything! I would recommend highly!!!DEBRA C. | Overall Experience
El cliente no dejó un comentario.David P. | Online Move In
Bathroom stalls weren't clean , the uhaul truck burns yo much gas and the truck only goes 75miles an hour which took forever for us to make it to my destination But orther than that all the staff went out of thete way to make sure I had a good experienceSchwanda D. | First Impressions
El cliente no dejó un comentario.Modestine R. | First Impressions
El cliente no dejó un comentario.Derek(1314545 G. | Overall Experience
El cliente no dejó un comentario.Joe B. | Overall Experience
El cliente no dejó un comentario.DEAN A. | Overall Experience
El cliente no dejó un comentario.Laurette M. | First Impressions
El cliente no dejó un comentario.Shane B. | First Impressions
El cliente no dejó un comentario.Tyler D. | First Impressions
The manager of the U-Haul Storage on Havana and Exposition was friendly helpful understanding and work with me for 4 years the manager Richard in my opinion should have a raise and if needed I will be using this U-Haul Storage again in the futureHELEN S. | Overall Experience
This was and no brainer and I think I might have gotten some money back too but my brother didn't give it to me yet and I kind of wonder Man they are gone because I paid him for the for the truck and he was supposed to since it was supposed to get some money back since we didn't even really use we only took one trip and it was not that far from where we're at so you probably can't tell me how much it was under his name the truck but the storage # 2036 I have Chester TrykowskiChester T. | First Impressions
El cliente no dejó un comentario.EGI D. | Overall Experience
El cliente no dejó un comentario.Nghia T. | First Impressions
My family has used this location for 15 years Thank you Respectfully Dedre’Dedre H. | Overall Experience
The security was bad couldn't access with card and the lights were out on the second floor. The employee I dealt with had no idea what was going on. Had to reset card and then they had to leave door open . Not safe.Allen A. | Overall Experience
El cliente no dejó un comentario.Christi R. | First Impressions
El cliente no dejó un comentario.Mike P. | Overall Experience
The only bad thing was the elevator that broke down multiply times during the 2 years I was there. The cleaning ladies get a a+ for helping me pull open the elevator door cuz of my knee surgery on many occasion.evrrybofy there was kind.Colleen L. | Overall Experience
This is the best storage, rental facility that you could want. Immaculate. Professionally managed by Rich Asher who not only makes this Aurora location the best choice in Greater Denver but really knows his business. I rented trucks and storage for over two years. Always the best experience. Living over 1700 miles away I had no concerns about my belongings. Many thanks to Mr. Asher and his team. See you when I return.TRINA M. | Overall Experience
El cliente no dejó un comentario.Ie Yla D. | First Impressions
Over due my account because they didn't cancel it out o that day. Then didn't send a confirmation number for 4days after many calls they say it's all been taking care of. I will never recommend or use them again.Michelle R. | Overall Experience
GraciasDedre H. | First Impressions
El cliente no dejó un comentario.ROSE C. | First Impressions
I really appreciate how they worked with me, and assist me in anyway needed. Thank you so much for everythingRickeia O. | Overall Experience
El cliente no dejó un comentario.Charlene B. | Overall Experience
El cliente no dejó un comentario.Anne M D. | First Impressions
The staff was very friendly and accommodatingHannah M. | Overall Experience
No pude recordar el nombre de la señora que me atendió pero, fue de lo mejor quisiera que a todos lados que vaya encuentre personas así y referente al lugar, horarios, limpieza y demás personal he quedado totalmente satisfecha y volvería a usar y recomendar sus servicios ... definitivamente que sí 👌Loudes L. | Overall Experience
Lifesavers!Josh H. | First Impressions
El cliente no dejó un comentario.Hughlan H. | Overall Experience
Exceptional service and very high quality products. Great storage Unit locks. The staff truly go beyond the call of duty. May God Continue To Bless Them All !!Luz Y. | First Impressions
I know that I can always count on U-Haul for my moving needs. The staff at U-Haul are truly exceptional!!Luz Y. | First Impressions
Great Staff ! Truly Exceptional Service. Well stocked and well lit store that is extremely clean. Very Helpful People. They all go beyond the call of duty!!!Luz Y. | Overall Experience
I had my things in there for 5 years all the guys that I came in contact with when calling in with questions they were always nice polite courteous I can only remember a few names Benjamin rich and I just talked to two guys the other day but I can't remember their name the overall I was happy and prayerfully I never need storage again but if I do. I would come back there for sure thanks have a happy holiday season stay safeSHARON P. | Overall Experience
No need to look anywhere else. Y'all R the best. Thank U very much!!!betty b. | Overall Experience
I've used a number of storage units over the years, and this was by far the nicest. Staff was very friendly and helpful.Patrick C. | Overall Experience
El cliente no dejó un comentario.WANDA O. | Overall Experience
Blessings with Thanksgiving!!James M. | Overall Experience
El cliente no dejó un comentario.Latisha W. | First Impressions
El cliente no dejó un comentario.Benjamin E. | Overall Experience
Tengo que agradecerle el trago optenido por el personal de la tienda especialmente a la señora Brigida por su ayuda son lo maximo los recomiendo 200% en este momento tan incierto que estamos pasando mostraron que si hay calidad humana Dios los bendiga mil.Guadalupe B. | Overall Experience
Everyone was very helpful and made the process smooth and easy for usSTACEY H. | First Impressions
I can't imagine a better storage unit! The building was clean and bright. There were always dollies available to use. The staff was so helpful and efficient.NICHOLAS K. | Overall Experience
El cliente no dejó un comentario.PAUL A. | Overall Experience
El cliente no dejó un comentario.MICHAEL R. | Overall Experience
You guys have shown that you have responded well to all the needs of the customer even during this pandemicdennis j. | First Impressions
El cliente no dejó un comentario.ESTHER D. | Overall Experience
The best storage facility I've been to with the most helpful staff I can imagine!NICHOLAS K. | First Impressions
They left us waiting in the sun in 96 degree weather for 25 minutes to "see what's going on with my keycard." I later realized that he was trying to slide my keycard backwards.Liam P. | First Impressions
Highly recommend!!!Steven W. | Overall Experience
El cliente no dejó un comentario.Ricky B. | Overall Experience
El cliente no dejó un comentario.Delara K. | Overall Experience
El cliente no dejó un comentario.Lee U. | First Impressions
Rodney (works in the office) provided us some of the best service we have had. We have moved many times and a caring staffer makes the process so much better. He deserves a raise.Melanie G. | Overall Experience
El cliente no dejó un comentario.Benjamin M. | Overall Experience
The access door to the facility was not working right any of the three times that I've been to the facility, including moving in. My access card would not open the door. The staff said the door hadn't been working right because people had been propping it open. I had to go into the office to have a staff member open the storage facility doe for me.Thomas M. | First Impressions
El cliente no dejó un comentario.Mark B. | Overall Experience
I had my storage units at this location for a year. The staff was always kind and helpful. They were willing to assist me with a whole host of requests that went beyond their their scope of typical services and they always did so while maintaining a friendly attitude. The owner was available to help and kept a watchful eye on situations, which was nice, but the few times I needed help and he wasn't there, it was nice to know his staff was willing to follow his lead. I hope I won't ever need to store items again, but if I do, I won't hesitate to call on this U-Haul Storage facility.Dirinda H. | Overall Experience
Everyone was very professional there! No problems at any time. Thanks, Jeannie Jensen.Jeanie j. | Overall Experience
I just recall having to wait a very long time in the store to reserve the Uhaul unit and was having issues with connecting someone online. Then when I got on the phone it was taking a while. Eventually, I ended up moving my stuff to Edgemark which is closer to where I am staying adding convenience for me. Thank you for reaching out.Stephanie D. | Overall Experience
El cliente no dejó un comentario.Jacquelyn L. | First Impressions
Everything was great except when I came in on May 11th to reserve or secure my reservation she really did not secure it and when I arrived with the movers on May 12th at 11:30 am it took the computer a really long time and I was paying movers $100 and hour. That got sort of pricey...and they were hungry and slowed down even more.Stephanie D. | First Impressions
The overall service and facility were great.Crawford H. | Overall Experience
Mr. Asher is an excellent manager.Luz Y. | Overall Experience
Very nice and helpful at this location!!Kelly M. | Overall Experience
Thank you so muchgwendolyn b. | Overall Experience
Staff was very friendly and helpfultheresa s. | First Impressions
I rented a storage unit for nearly 3 years and rented in prior times. Sad to say that i will never consider your business again due to your lack of providing me with general info when i call to inquire about my bank withdrawals from your company.Jaime H. | Overall Experience
El cliente no dejó un comentario.scott j. | Overall Experience
El cliente no dejó un comentario.Dean L. | Overall Experience
Customer service was never an ISSUE. THERE WAS NONE. You are not a face, you were Dollar bill. Their turnover rate had to be high. I never dealt with the same person. Impossible to call, 3 days late. Then the calls start. Horrible Placegary l. | Overall Experience
THE MANAGER GUY HELPED US, AND HE WAS AWESOME HELP AND VERY FRIENDLY!!Matlyne M. | First Impressions
Everything is finemajeed o. | First Impressions
Great staffroger j. | Overall Experience
There are some times when staffing is insufficient to handle crisis like being stuck on the 3rd level due to other people inconsiderate behaviorandrea d. | Overall Experience
Excellent staff and customer service. The location is new, large, clean, and organized. The staff was helpful in my planning, supply decision-making, and day of rental execution. Thank you Rodney.Jason A. | First Impressions
Staff knowledge and engagement in consistent.DIANE S. | Overall Experience
A knowledgeable and helpful crewroger j. | First Impressions
Leticia and her co-workers were very helpful in finding suitable accommodation for our resident and were mindful when setting up payment arrangements. Thank you for your assistancecoleen o. | Overall Experience
LG door needs to be open later than 7. People work and need to finish loading or unloading storage until at least 9 or 10 pm.Was a problem for us when unloading to storage.jean G. | Overall Experience
Staff friendly, efficient, and very accommodating for my storage and truck rental experienceNICHOLAS I. | Overall Experience
i had been with uhaul for 12 years the old workers were very helpful, seems like the new help needs a manner class.BARBARA M. | Overall Experience
Most of the staff were rude, especially the women. They treat you as if you are an imbecile and aren't really concerned with helping you. Very unpleasant and unprofessional people to be working with.Ben C. | Overall Experience
I had to pay for an entire month and was out of one of the units 6 days after I paid for November 16th- December 15th. I have always gotten back the difference at other UHAUL facilities. Not happy.Jacob R. | Overall Experience
This was my first experience using a Storage Facility. My unit was not climate controlled, but the contents were in excellent condition, just a bit dusty. Rising Cost became an issue.GWENDOLYN H. | Overall Experience
If I need storage again i'll for one of your other sites if any. GraciasThomas R. | Overall Experience
Overall, the place was a good place to house my stuff over the past year. At times, the light was out above my unit and I saw one mouse while I was there. Hopefully there's not many more.Shayla P. | Overall Experience
The two ladies who assisted me were great and I appreciate the phenomenal service they provided.Antoine M. | Overall Experience
Everyone was so friendly and helpful.Leta P. | Overall Experience
No one gave me a receipt rudeTalisa P. | First Impressions
The staff of Havana location in Aurora, co where polite and answered all the question that I have about my moving. Mr Richard always have a smile in his faceDolores R. | Overall Experience
Good serviceKaren W. | First Impressions
Great job thanks!davone s. | Overall Experience
I wont use this storage again. I feel completely ripped off for the price I paid of the storage and wasnt given my money back prorated as I had just paid on my unit days before moving my stuff out.Mikaela S. | Overall Experience
It is clean place and nice and safe environment and the staff are nice people excellent work I wish u all the bestshishai w. | Overall Experience
Personnel were all friendly and helpful.Leta P. | First Impressions
The keypad for entry was down for a couple weeks, may want to look into this.PAMELA S. | Overall Experience
Everything was pretty good and pretty affordable!!David M. | Overall Experience
Friendly well organized staff, needed a truck at last minute with no reservation, no problems.ellis w. | Overall Experience
Neil was very friendly and helpful when I was there to unload the van into one of the units and in turning in the vehicle.alma b. | First Impressions
Pd premium price & got poor lighting in our area Other areas had light Told mgr & he said sorry thats maintenance job Also s/b a small trash can for small trash items Was very discouraged/disappointedpaul c. | First Impressions
Help for the mobile check in was something I had to ask for & the whole check in/out process not clearly understood without asking for assistance.Tara S. | First Impressions
People need access to storage units past 7pm. The access to the storage was never correct. There were several occasions when I could not get to my belongings. The swipe system was non functional 9/10erica t. | Overall Experience
Excellent customer service.laura c. | First Impressions
facility was clean and fresh.Vickie M. | Overall Experience
It was stress relieving to have all the moving in and out tools it help alotLakie G. | Overall Experience
I wasnt happy about how the storage unit operates after its business hours.Mikaela S. | First Impressions
It's a nice facility. The manager is too touchy and could use training in how to handle upset customers cause they do not honor reservations and he has no skills when a customer is upset by that.Dawn P. | Overall Experience
Charges way too much for the rental. Yes, it was an indoor heated unit but $100.00 a month was just too much.AAron C. | Overall Experience
The staff is very helpful and attentive! Thank you for your help!nicole r. | First Impressions
Isaiah was extraordinarily friendly, helpful and knowledgeable. Rich took the time to personally solve a problem for me and Lavonne made sure things were ready when I arrived and didn't have to wait.Cathy B. | Overall Experience
Everyone was really friendly and even though there was a long line, it didn't take long to get through. Storage facility was secure, clean, and spacious, and they answered all my questions.Sarah W. | First Impressions
Very friendly staff, easy storageCaroline E. | Overall Experience
Items arrived damaged and insurance doesn't cover that. Other than that, my items arrived.Jason M. | Overall Experience
Great ServiceBinyam G. | Overall Experience
Very courteous and customer service friendlyYolanda M. | First Impressions
I love uhaul they are friendly in convenientzenzal n. | Overall Experience
seemed to be understaffed. Several items in uboxes had been broken. ubox was parked in large puddle of water hampering the unloading into the uhaul storage.Even with these comments, I would recommendDoris T. | Overall Experience
Vary good personalityBrenda R. | First Impressions
Thank you for being there when I need it. Everything went right. Thank you for your service.MARUJA G. | Overall Experience
If you open till 7pm. Dont kick me out at 6pm. I do not recommend this business to anyone. The manger us fully aware of what's going on. Does not fallow contract. Dr by even while while on propertyStephanie H. | Overall Experience
I never made this reservation nor used this service at this location on this date. I do not know the person named on this account and would appreciate if you would remove this email from this account.lovie a. | First Impressions
Very clean!!Sandra K. | Overall Experience
I wish my unit was closer to the doorGeorge B. | First Impressions
Some of the staff are very rude And one of the staff argue with me over a parking spot and sped off coming feet from hitting meJuan g. | Overall Experience
I Thank Rich at the shipping container Department!! And yes everyone was most helpful and it was so nice !! I thank you 😊 so much!!! ♥️🙏🙌karen l. | Overall Experience
Manager was very friendly & helpful, made a stressful time smootherKelly C. | Reservación
The two people who helped me where awesome the gentleman who pulled my pods where awesome and the lady who works weekend was awsome I forget her name the other lady’s where useless did not know to pulDeeann H. | Overall Experience
Very good customer serviceTallalah B. | Reservación
Very good Staff. I only encountered one Uneducated person that is still there after nearly 4 years! I did see one cockroach on 2 occasions - in May, 2018 and June, 2016.Freight elevators need oiling.LUZ R. | Overall Experience
No problems. All went well, Thank you!Kolmon C. | Reservación
Great jobRanelda S. | Reservación
Impossible to get on the phoneKisten S. | Overall Experience
You don't want my feedback. Trust me.Michael S. | Reservación
need to be open later than the officediana a. | Overall Experience
I was not told which building my storage space was in, and it was obvious that the girl who assisted me only works there because she is getting screwed by the Asst Mgs. Dumb as a box of rocks!MATTHEW O. | Reservación
Everything went smooth.Tracy S. | Reservación
This was not a good experience.The staff are under trained,and had bad attitudes.Mark T. | Overall Experience
Everything was fine and I have absolutely no complaints. Thanks for all the help to get me through this crazy moving experience.Jeffrey B. | Reservación
Overall good friendly serviceCynthia W. | Overall Experience
It was a great experience, everything was always clean, staff was very helpful. I moved put of state and I was able to add someone on the clear out my storage and I had no hassle over it.Shamika M. | Overall Experience
You have roaches get that figured out.joshua s. | Overall Experience
Will always use u haul. it was perfect Thank YouLinda C. | Overall Experience
There is truly a reason why this location is always busy. Richard and his team members go above an beyond to help everyone.Debra B. | Overall Experience
So helpful, very nice clean unit. Easy move in. Will always call and use your services. Thank you so much.Linda C. | Reservación
Richard Ashon is not very pleasant to deal with. He is very agitated as of he will blow up any second. I ended up taking my belongings to public storage and saving $30.00 a month for a bigger unit.Eric B. | Reservación
Very helpful people there... thanks!...GIANCARLO F. | Overall Experience
noneBruce H. | Overall Experience
Great staff!David G. | Overall Experience
I love how fast and easy it was to check in. How friendly everyone was. I also was very thankful for the time that was taken to show me how to use my door card and the route to my storage unit.Teresa B. | Reservación
GreatCarlos M. | Overall Experience
Thanks for your help! I received a voicemail about changing locks. I was unaware about more secure locks. I am out of the country and will be back in 2 weeks. I can't do anything about it. SorryBlake O. | Reservación
Needed longer hours it was hot, 6 or 7 are perfect eve times for summer hoursLynne M. | Overall Experience
We had a great experience using this facility. Staff was friendly and the location was very secure.Kelsey E. | Overall Experience
I had to pay an entire months rent for ONE day of storage! Total ripoff!MICKEY N. | Overall Experience
Rich is the BEST 😊JELENINE C. | Overall Experience
No comments.ELSBETH F. | Overall Experience
TOO often office staff were busy and confused about how to do things on the computer or "not having a drawer" for their computer. Several times I would change lines three to four times.Ron A. | Overall Experience
xxxtamra a. | Overall Experience
Great place would do it againAngie R. | Overall Experience
I recommend this location upon othersNakesha H. | Overall Experience
Very unorganized.DOMINIQUE W. | Overall Experience
Everybody was always so helpful and nice. If I ever need storage again, I'm definitely using them I loved the security and climate control. Never had to worry about my stuff getting damaged or stolentoni h. | Overall Experience
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