Customer Reviews for U-Haul Moving & Storage at South Blvd

8,684 comentarios

5108 South Blvd   Charlotte, NC 28217
(Btwn Seneca & Tyvola Rd)

(704) 525-5889

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(704) 525-5889

5108 South Blvd
Charlotte, NC 28217
(Btwn Seneca & Tyvola Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The truck that I used had 175k miles, i had to make 2 - 3 hour round trips. This truck had a very hard time on all inclines, both empty and full. It added atleast 2 hours to my time, please issue me a discount and don't let anyone else go through that truck for long trips.

Scott T. 
Rating:
2.0

They failed to give me the dolly that was reserved. When I arrived at the moving location, I opened the trailer to retrieve the dolly and it was NOT there....I had to return to the store to get it. The moving help ordered on your web site never returned my text message and they were also 16 minutes late. The finally texted my son back stating they were sending 3 men vs the 2 ordered for a higher rate but "it will be faster". I refused to pay and I let them go 45 minutes early because we only had 3 items that needed their moving help!!

Joseph C. 
Rating:
1.0

I had the truck for one day but had a hiccup with the storage unit I was using and needed the truck one more day scheduling accepted that and I was given a confirmation number the next day a lady named Yolanda I believe calls me states I need to know when you're returning the truck I explained that I had another day but was on the way back with the truck she says okay aggressively and hangs up on me. Absolutely unprofessional.

Mallory T. 
Rating:
5.0

Sell drinks inside store

Daniel P. 
Rating:
5.0

Very helpful

Geoffrey E. 
Rating:
5.0

Make sure the truck doesn't smell like cigarette smoke. Other than that it was a great rental experience!

Cassie C. 
Rating:
2.0

Smelled like weed, mostly everyone was high.

Giovanni G. 
Rating:
5.0

No improvements. The uhaul had 89k Miles on it. It was clean as a pin. Looked like they had even polished the vinyl floor covering. I was so impressed. Only problem with the unit was that the drivers side sun visor was broken... but no big deal. Still exceeded my expectations.

Jim S. 
Rating:
5.0

Friendly staff. Trailer was ready on time. At drop off I was met outside and directed into spot. Rate was good too. Couldn't be more satisfied!

Gary T. 
Rating:
5.0

Left drivers tire indicated low pressure - not a biggy, but kept an eye on it. Janya Washington was perfect! Great assistance with check in process and very friendly and kind.

Douglas U. 
Rating:
5.0

I would not rent from any other location than South Blvd. The customer service I received here is far better than any other location. I will choose this location anytime I need to rent a trailer or vehicle.

Robert B. 
Rating:
4.0

I offered all the information about my experience with my rental and received no help or compensation. I was told to check in my truck through the website even though it was during working hours. Once again this was not what I expected from an actual Uhaul center.

Bill S. 
Rating:
5.0

Customer did not leave a comment.

vikramrao S. 
Rating:
2.0

Service center would not accept truck. Made me go to another service center and I was pressed for time.

Boyce S. 
Rating:
1.0

Poor notification of pick up and drop off location changes. Still waiting on return confirmation email notification as well as confirmation in changes in bill for returning a day earlier. Customer service via phone and chat over the internet were horrible and in truth as a business U-Haul should be ashamed of what that have become compared to who they were so many years ago.

Karl O. 
Rating:
5.0

Excellent customer service!

Doreen Y. 
Rating:
5.0

Customer did not leave a comment.

Kristoffer R. 
Rating:
1.0

Clean that cat piss.

NICHOLAS R. 
Rating:
5.0

the vehicle had almost 200k miles, and the steering wheel was extremely loose

Blake J. 
Rating:
5.0

10-10

Hugh T. 
Rating:
5.0

Customer did not leave a comment.

ChunHui L. 
Rating:
5.0

Customer did not leave a comment.

Latoya S. 
Rating:
5.0

No additional comments.

chris h.  |  First Impressions 
Rating:
5.0

Great service, great equipment, great people

James R. 
Rating:
3.0

Customer did not leave a comment.

Antonio P. 
Rating:
5.0

Customer did not leave a comment.

Felicia A. 
Rating:
5.0

Quicker check-in when returning equipment.

Priscilla D. 
Rating:
3.0

Customer did not leave a comment.

BIJAN M. 
Rating:
3.0

This was not my drop off location. I was told a different location and when I showed up the gate was locked and there was no one there. I had to drive to this location to drop it off.

Derek V. 
Rating:
4.0

Truck came with slightly less than 1/4 tank of gas.

Olivia H. 
Rating:
1.0

Rent for 5 hours for intown moving, charged me 750 miles.ridiculous

Junyi J. 
Rating:
5.0

Great general manager and staff

Robert B. 
Rating:
5.0

Discount my next rental

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Aline R. 
Rating:
5.0

Everything ok

EDWIN C. 
Rating:
5.0

Janyia the customer service rep was extremely helpful and knowledgeable!

Isaiah N. 
Rating:
5.0

Customer did not leave a comment.

MIKE W. 
Rating:
5.0

Customer did not leave a comment.

Maurice B. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY H.  |  Overall Experience 
Rating:
5.0

Friendly and professional staff. Well run location

Michael A. 
Rating:
1.0

Pick up took almost over an hour and a half as they were completely disorganized. Truck was parked between two other trucks and the front desk was having an exceptionally hard time understanding what trucks were available. Truck had a *strong* cigarette smell and was filthy. Staff was rude, stating multiple times it was my fault as my key was in the lock box (it wasn't) and I should have used a code I never received. There was no apology when it was discovered all this was false and they were simply unprepared and highly disorganized.

Jose M. 
Rating:
3.0

Ample vehicles available, and professional staff

Aleisha M. 
Rating:
3.0

Customer did not leave a comment.

Siddhant S. 
Rating:
5.0

Customer did not leave a comment.

Samuel V. 
Rating:
5.0

Customer did not leave a comment.

Dominique M. 
Rating:
5.0

No one was there pulled up dropped truck off

James R. 
Rating:
4.0

Customer did not leave a comment.

rocelle Z. 
Rating:
5.0

Greeted by a friendly helpful gentleman

Brian W. 
Rating:
3.0

Customer did not leave a comment.

Justin R. 
Rating:
5.0

The staff was very professional and knowledgeable. I would definitely use this location again.

Douglas J. 
Rating:
5.0

Incredibly helpful staff! I didn't get their names, but absolutely helpful in every way. *Recommend*

CARRIE T. 
Rating:
4.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

BRUCE M. 
Rating:
5.0

I cannot thank the employees enough for helping me find my things and assist me with the movers who decided to leave my belongings there without informing us ahead of time. Thank you again 💓

Anna C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
3.0

Have the dollies that they advertise online. If you don't have them stop advertising them.

Danielle M. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
1.0

The equipment I had reserved was not available, and they did nothing to try to fix it. I had to basically figure out what other location has the equipment available. Very poor customer service

LUIS L. 
Rating:
3.0

I usually don't have problems with renting form this u-haul but this time they messed up my reservation by having my vehicle of use wrong and the wrong trailer on record. I showed them the reservation email confirmation and I was looked at and spoken to like I did something wrong and it's my fault. They were almost closing so they were just trying to shove me out with any trailer so I would get out so they can leave and I needed this trailer the next day for an event. They didn't have the trailer I originally reserved or any that would work for me so I ended up getting stuck with a trailer 2x the size of the one I reserved, it worked but it was way too heavy for my van and was super sketch.

Henry V. 
Rating:
3.0

Person was very hard to hear and understand.

Teresa L. 
Rating:
3.0

It took entirely too long to get through the line to pick up the vehicle. After waiting in line I was 45min past my pick-up time and altered the timing for my day. But most frustrating was the fact that they gave me the truck literally just above fumes on the gas tank. I had to stop and get gas before even going to my destination to load. This is a huge customer service issue. I understand you are to return the vehicle at the same level as provided, but shouldn't have to do the hassle of getting on Empty. I guess Uhaul's new model is to have the customer do all the work and never maintain their own gas levels and hope that they just put more in the tank than they were provided. On top of that, they are still charging all of the previous customers a gas fee for being below level...for which they don't even put the gas in the vehicle. I tried my best to return the vehicle at the same super low level as it is not my job to fill the tanks and sure feels like the company gives zero $%&^s about customer service.

Chase K. 
Rating:
4.0

No one was at the return section when I was bringing truck back.

Sean M. 
Rating:
4.0

My issue was not with the pickup location but your central booking system. I wanted to pick up my trailer at the preferred location and showed up there at 0700. I was told the trailer was at the other location & only there. I was not called or otherwise contacted about this change before & wasted time & $$ driving. The first location was “not surprised “ that I was not notified. I'll consider renting somewhere else next time. I also had to drive way back out of my way to return to the same location.

charlotte e M. 
Rating:
5.0

Kevin the manager was great at pickup and drop off.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Tiffany L. 
Rating:
5.0

The manager was running the front desk. I think his name was Keith. They were so busy and he did an amazing job of working through it and seem to keep everyone calm. They delivered my truck to the front door which was amazing. The guy who took my pick up saw I had waited maybe 1 minute (not a big deal because they were so busy) ran over to get my key and take my pick up. I got my receipt very quickly after drop off. I was nervous with how busy they were but everything was so smooth and quick! Thanks!

Logan S. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

TNesha W. 
Rating:
3.0

When I picked up the truck it had zero gas in it! I didn't even think I would make it to a gas station!! Also I had indicated on my rental a furniture dolly. But they had none available to rent so I had to buy one. This item was crucial in the move. If I had known they didn't have dollys for rent I would have borrowed one from a friend. The system should not have indicated rentals available if none were available!!!

Zeta P. 
Rating:
5.0

Customer did not leave a comment.

SHUHURAH L. 
Rating:
4.0

This location was extremely busy but the drop off was easy. It was hard to exit the parking lot area due to traffic of drivers picking up those dropping off Uhaul equipment.

MONICA F. 
Rating:
4.0

Location was great but my truck broke down and roadside assistance process did not work well. Stranded on side of busy highway for 2.5 hours. Had to get local outlet to reach out to regional manager to help me. I was not offered any discount or other accommodation for the inconvenience. Not even an apology. UHaul, you can do better!

Alan A. 
Rating:
5.0

Thank you!!!

Paula S. 
Rating:
5.0

Customer did not leave a comment.

kristian K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
3.0

The On line portal is Bull Shit!! Get rid of it if it's not maintained. And I was charged 2G of Gas don't know why that charge is on my receipt I brought it back at the same level. Put gas in it before dropping it off picture to verify the level.

Marlon M. 
Rating:
5.0

Customer did not leave a comment.

Bart F. 
Rating:
1.0

They simply charged me for two days for one day rental and never answered my phone calls

Ashok M. 
Rating:
3.0

The location was okay. It's the UHaul app that doesn't work right. I've used the app twice and both times it didn't work correctly. Please get it fixed.

Diane M. 
Rating:
1.0

Customer did not leave a comment.

SAJID M. 
Rating:
5.0

Keith Washington is the Manager for good reason . He is professional, helpful and knowledgeable about the rental trial and storage units .. my truck was ready when I arrived .. the entire staff at this location were kind helpful and hardworking they really were busy and all of the employees seemed to work together to get the customers served . Even waiting in line I was cool with it bcs I could see their hustle to get us moving as quickly as possible ..my experience I must say was perfect from start to finish I dislike moving but this uhaul location made a tough job easier . Thank you Keith and your entire Staff!!

Tenéa C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly Y. 
Rating:
5.0

Customer did not leave a comment.

Crystal R. 
Rating:
4.0

Customer did not leave a comment.

Steffen P. 
Rating:
4.0

Customer did not leave a comment.

Susan S. 
Rating:
4.0

Customer did not leave a comment.

Kevin H. 
Rating:
2.0

When you reserve a dolly and truck from one location and get an email the night before you move that your location has been changed and you don't get a dolly, something is wrong. Especially when they tried to upcharge me for a utility dolly, but then rented that out from underneath me to the customer standing next to me in line. I don't think I'll be using uhaul again.

David Y. 
Rating:
5.0

All is great! This location has a very friendly staff, and made sure everything was worked out for my urgent need! Thank you!

george Y. 
Rating:
1.0

The mileage, fuel meter, and images of the truck were incorrectly reported on the app prior to pick-up. The mileage was over 20k miles less than indicated, the fuel was over 3/4 of a tank less, and there was damage on the front bumper. I spoke with staff, they signed off on the fact that it was incorrect, and yet I was still charged over $100 in fuel charges. Other customers were experiencing the same issues when the equipment was dropped off. If you must use this location, take pictures of everything and document all numbers and gauges, because there is no telling how much they will try and charge you.

Victoria R. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

Staff was friendly and professional. Answered all questions and treated us like family.

Regina I. 
Rating:
5.0

Customer did not leave a comment.

Cheryl B. 
Rating:
5.0

Customer did not leave a comment.

Dan Q. 
Rating:
5.0

Customer did not leave a comment.

Haytham A. 
Rating:
2.0

I was told that I had the truck until 7pm the following day but it was entered into the system to be checked in at 7pm the same day so of course I was charged $90 for a two day service when I specifically asked the cashier if I had a 24hr period…. So a bit frustrating as I'm sure you can imagine.

Cambrean B. 
Rating:
4.0

Customer did not leave a comment.

Mike T. 
Rating:
5.0

I always rent equipment from this location. The staff is always good and knowledgeable with their products.

robert B. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

All the employees there at the time I rented the trailer were friendly and helpful

Ronnie A. 
Rating:
4.0

For some reason, the 24/7 application would not recognize my reservation (which i did on line and received the emails/texts that I had selected the 24/7 app option). The team in the office were great. No issues.

Jody A. 
Rating:
5.0

Customer did not leave a comment.

Justin W.  |  First Impressions 
Rating:
5.0

The agents at the South Blvd location were amazing! Very professional, personable and helpful. I will use this location again based on the excellent customer service I received.

CHERYL E. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM O. 
Rating:
5.0

Customer did not leave a comment.

Candace F. 
Rating:
5.0

Customer did not leave a comment.

Lewis B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JORGE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer M.  |  First Impressions 
Rating:
5.0

Excellent service. Staff was exceptionally polite

Lewis B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Stephanie H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Celine M.  |  Overall Experience 
Rating:
2.0

They over charged me for a uhaul

Celine M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel B.  |  Overall Experience 
Rating:
5.0

Everyone that worked at this branch was absolutely amazing and very professional. The best customer that I have experienced in a while. Thank you team! Keep up the great work!!

JACQUELINE Y B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHNNY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEATHER C.  |  Overall Experience 
Rating:
1.0

The advertised unit was not available and they charged me the insurance which was promise to be refunded and they never cancelled the rental contract either so my first month was charged as well. This took weeks and weeks to get resolved through 2 National U-Haul numbers. The local store manager never responded to any of my approx 6 emails

Tara W.  |  Overall Experience 
Rating:
5.0

I had my unit for about 2 years, maybe longer. The store manager, Keith Washington has always shown top notch professionalism. From the first time I entered the store, his interactions with not only his team but the many customers was seamlessly smooth, relaxed and efficient. He should be commended on running a 5 star operation! Additionally, all communications regarding payments, etc. have always been prompt and the online account system is one of the best platforms I’ve navigated as a customer. I’ll be sure to share my review with all the local social media platforms as well as Yelp and the BBB. Well done and all the best to you and your outstanding team! Until next time, it’s been a pleasure. Chris Simmons 410-428-0002

CHRISTOPHER S.  |  Overall Experience 
Rating:
5.0

Mr. Keith was a very nice manager Thank him so much

dorris G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DOMINIQUE D.  |  Overall Experience 
Rating:
4.0

Keith the GM was great at all times.

james c.  |  Overall Experience 
Rating:
5.0

Keith was a very helpful representative.

ELIZABETH G.  |  First Impressions 
Rating:
5.0

Manager Keith has a keen eye for the operations and organization of this Uhaul facility! 5 ⭐️ !!

Robin l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JIMMY S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Chad D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dyniah O.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

xiomerki C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hans M.  |  Overall Experience 
Rating:
5.0

The staff do a great job

Sherrie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ursula C.  |  First Impressions 
Rating:
5.0

Keith and the team at South Boulevard U-Haul are AWESOME. Professional and friendly. Couldn’t do enough to help. Moving is so stressful and they go out of their way to make it easier. Thank you so much.

Carol H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hayley H.  |  First Impressions 
Rating:
5.0

The whole staff was great, polite, and professional. Everyone deserves a raise.

WESLEY P.  |  Overall Experience 
Rating:
3.0

Always had to ask to have door open to access

coleen a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nita I.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aisha W.  |  Overall Experience 
Rating:
5.0

This location seemed to be well run and busy.

James J.  |  First Impressions 
Rating:
1.0

Worst storage ever! My daughter passed away in North Carolina. I lived out of state. I put her belongings in storage. For close to 10 years I paid on time every month. When I summoned the courage to get her things I came back to the storage. It no longer had a ceiling. Wire mesh covered the top. I had rented a large trailer for all her things. When I went into the storage it had been ransacked. The majority of my daughters belongings were gone. I found items that did not belong to her on top of the few boxes that were hers. . I took the few boxes and went home. All the years of paying on the storage were for not. The precious items I had from her life were gone forever. Not from fire or a flood but from thieves rummaging through what was left of my daughters life! To add insult to injury, a few weeks later I get a call requesting payment on the now empty storage. The entire experience was outrageous!!!!

KIMBERLY M.  |  Overall Experience 
Rating:
5.0

I was quite surprised at the i have everything fit wit room to spare especially for me being short . all and all i like everything and the fact the first is. month FREE

SHIRLEY R.  |  First Impressions 
Rating:
5.0

Everything was great

Henry F.  |  First Impressions 
Rating:
5.0

Keith gave me excellent service and was very helpful.

Haywood J.  |  First Impressions 
Rating:
5.0

The staff was always very helpful and courteous. Went above and beyond!

Tracy B.  |  Overall Experience 
Rating:
5.0

Great customer service

MORRIS J.  |  First Impressions 
Rating:
5.0

This is a busy place, but their customer services never shows you that they don't have all the time in the world for you. Great staff!

DEBRA C.  |  Overall Experience 
Rating:
5.0

The employees at this Uhaul location go above and beyond to make sure customers are taken care of!

Tracy B.  |  First Impressions 
Rating:
5.0

very friendly and efficient!

Tracy B.  |  First Impressions 
Rating:
5.0

Taheem was AWESOME!!

APRIL H.  |  Overall Experience 
Rating:
5.0

Very friendly and easy to work with. Great facility.

Tyler Y.  |  First Impressions 
Rating:
4.0

Management staff was helpful snd friendly on ever visit

Victoria R.  |  Overall Experience 
Rating:
5.0

Excellent service at this location! The employee there handled several customers at once with skill and willingness. It was very busy for him on a Saturday, but moved quickly and efficiently.

Nathanael W.  |  Overall Experience 
Rating:
5.0

I had to move quickly this weekend, and this team made it easy. When I was stressed or upset they were patient and kind. I deeply appreciate everyone for helping me in my time of need. THANK YOU. :)

Melanie M.  |  Reservation 
Rating:
5.0

Uhaual made my whole move a positive experience.

Richard J.  |  Overall Experience 
Rating:
4.0

Hours is not 24 hours another then that everything was good. Thanks

Sherrie W.  |  Overall Experience 
Rating:
5.0

Very nice facility

Steve B.  |  Overall Experience 
Rating:
5.0

Excellent service!

Eric O.  |  Overall Experience 
No reviews have been submitted for this location.

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