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wayland coeCustomer Reviews for U-Haul Moving & Storage at Shadeland Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Young man working there (by himself, it seems) was very friendly, calm, and helpful. I had a great experience in part because of him!
caitlin STAHLInstaller was super great, got me in early and got me out of there early. Super kind, straight forward, and professional.
William SanchezGreat experience
Eric UmbrightThe centralized scheduling system was the only thing thta didn’t work. I made this appointment 4 times, and fou d out upon arriving that nobody was able to install a hitch at yhat time or even on that day after I arrived. The staff seemed to be unaware that I was scheduled for service. The scheduler did not seem to be able to tell whatbthe capabilty of each location was on anybgiven day, and no concern was made for how far away from my preferred location the actual appointment was made.
Mark PerpallPay your staff more Owen and the others
Fred GarnerThe individual who worked with us was friendly, helpful, and efficient. When we needed to have the wiring on our vehicle repaired so that we could properly pull the uhaul trailer, he made sure to sell us the correct adapter, get it wired in correctly and get us on our way in a timely fashion. There was a place for us to wait that was warm and comfortable. And he made sure to let us know there was wifi if we needed it. I highly recommend this location for a uhaul rental!
David HamptonIt wasn't a bad experience but the back of the truck was dirty. Also, the truck had a LOT of play in the steering wheel!
Edward HillThese guys do there job. No complaints
Tony WilliamsWe did after hours pickup but it was clean and instructions well laid out
Anthony MycioEverything was above and beyond nothing to change
Richard WhitlockI didn't expect to have to clean the snow off the windshield and unstick frozen doors myself. Very disappointed.
Dana BassNever in my life will I rent from you guys, It costed me 1500 dollars to go 800 miles, when the trip was 0.89 cent per mile
DANA BROWNI have nothing negative to say about UHaul, because I never officially moved into my unit. However, they were very nice and called me to check to see if I still needed the until even though I I was making payments and not moved in yet. The staff there are wonderful and I would recommend renting a storage unit from UHaul anytime.
CHRISTA REED | Overall ExperienceEverything went smoothly, couldn’t ask for better customer service!!! Thank you..
Kristin CalvertUpdate the pictures of damages or scratches on trucks
Cesar GomezAll the staff was courteous and respectful. They were very friendly and helpful to me when making a decision on what truck to rent. I recommend
Vivian BoothMike was great to work with.
Mark JohnsonWhat was so great I needed more time because it took longer then expected and had no problem renting the uhaul longer. It was easy and a great experience. Thank you
Valerie AtwoodMy only downfall would be that the staff does not communicate with each other. There were several times when changes needed to be made to my account and the person I spoke with didn’t relay that information to the people that needed to have it. Overall a good experience it’s just sad that it took them almost 3 months to realize that i had already closed my account and moved out of my unit.
TIONDA COOK | Overall ExperienceGaylin, spelling unsure at N shadeland location was excellent , has great customer service.
ISABELLA MOZO-HERNANDEZCustomer service was excellent!
Lori ColesAwesome service and the service attendant was very helpful.
Stephen OwensThey broke into my car while I left it parked at your location
Fabien AlphonseThe staff were very friendly and helpful
Nehemias RodriguezNice store- well maintained- polite personnel
Sharon EssingtonWayland was so nice and very helpful!
Kearra ColesAll employees were great the only thing was I might needed access after hrs and couldn't and didn't always like the price hikes. Other than that great BB experience.
tamyra summers | Overall ExperienceI have a comment…I appreciate the way everything was handled. Very professional and very kind people! I wish I knew the names of the lady and gentleman that took care of me…Super Nice!
Lucinda PaicelyThey changed the lock out tag out when late payments rules so many different times. First it was , when you become 3 weeks late they will lock you out then put a lien fee. Then it turned into once you are more than 2 days late you get your lock covered.
Kevin Scott | Overall ExperienceNice equipment! Cool dude that works there. I did find a White Castle bag inside the cab but that's so small. Thank you for a good experience!
Ryan VanbuskirkBig issue is I scheduled my visit at a different location. 1.5 hours before the appointment scheduled 2 weeks in advance, I received a call from that facility saying they don’t install hitched. Why was it scheduled there if they don’t install hitches. I had to reschedule. The location that did install did a good job.
Greg SmithFriendly staff and quick service. Thanks!
Kevin WilsonGreat job by all! Only complaint is the website, lost my paperwork prior to arrival for send time, just took longer to rental process.
Brian MillardEverything was great and staff friendly and helpful
Linda BeeI was qualified for a month free and were given an asterisk response on why it wasn't honored.
CARLOTTA DELAY | First ImpressionsEmployee was very helpful did a timely install of my hitch and wiring
Michael MinarsThe employees there were friendly and made my whole experience fantastic
SUMMER JONESNo help at drop off. A bit confusing on what you needed to do.
Gregory BayetakosAs I was emptying my unit, I saw dead roaches on the cart and in my unit as well as mouse droppings. As a result, I disposed of the mattress and box frame because it's cheaper to purchase new ones than to fumigate my home. I took photos if you would like to see them. Interesting enough during my last trip the unit was cleaned.
Tabitha Leslie | Overall ExperienceThey friendly and helpful continue to be that way and customers will always come back
ROYAL PATTERSONNothing you guys ROCK, WONDERFUL CUSTOMER SERVICES
Tracy DavisIf you are looking to get a hitch installed then this is the best place in the city to get it done. Super nice people, quick and professional. They have the experience and know-how to achieve perfection.
Curtis CoffeeExcellent service
juan barillasThe truck was old, no shocks, and the right rear tire “low” warning was on when they gave it to me. I liked the people there. They were courteous and efficient…..I just think the economics forces them to use subpar equipment. It got the job done but I was worried about it rattling our antique furniture to death.
Rick OwensThis was the worst experience I had with U-Haul!
Nakita WoodN/A
MARY ANN WALKERThe guy was the Best and explained everything clearly! I appreciate him in my stressful time. He really made the day with such Great customer service!
NORA BATEMANEveryone was great from my first call to drop off
India MitchellGood service
Blaise Alexis | First ImpressionsThe truck wasn't great to drive. Seemed to have some acceleration issues. One employee was disrespectful to me and threatened not to give me a truck. The gas was under what I was told it should be at. I had to come due to the dollie not being on the truck after being told it was. It was really bad.
jeremiah calahanExcellent
RUSTY PARKERNothing great stuff
LOVEY TOLIVERMake sure the trucks are really full. Because when I rented it. it was at the word F line . but it wasn't all the way full. so I had to pay an extra $8 in gas to make sure it was full. And pay charge of 99 cent a mile that's is ridiculous. Which I told that young man. that your truck was not full. it looked it was but it wasn't. Some of the customers is just getting over on other customers.
Linda McKnightIf I ever need anything else from this store, I will be sure to come back. Yes, I will be telling everyone who needs to rent a Uhaul or a storage unit to come check you guys out!
Deonna Mays | Overall ExperienceAll good
Victoria Jones | Overall ExperienceThe tailgate ramp needs to be at least 8 foot long not 4 feet corrugated floor is very slick when wet and the ridges hinder when loading the motorcycle needs to be flat with grip strips for feet i broke a kickstand spring ramp to short had to take 8 foot ramps with me to load and unload trailer pulled just fine
Elmer BurnsThe male store clerk is rude and should not be dealing with the public because he is spreading the wrong information about uhaul policy and is very unprofessional and comes off thuggish with his demeanor and communication skills. Because of this I would not recommend anyone dealing with this particular uhaul at all.
Jeffery Tyner | Overall ExperienceI thought the two ladies were very nice and professional
Michelle Hill | First ImpressionsI really didn't know what size unit I needed but it worked out for the best.
Deonna Mays | First ImpressionsNo comment
Veronica Humphrey | Overall ExperienceGreat Staff! Very helpful and friendly.
Jon Stevens | First ImpressionsI like Uhaul
Jacques Joseph | Overall ExperienceThank you 😁
lashonda smith | First ImpressionsI was pleased with the service. Thanks
powell porter | Overall ExperienceI had left my couch two pictures here for table chairs. Being that I had nothing but my car could not even afford to get a truck to put the stuff in nor that I had him to do what I was doing. I just said OK I will try when I knew I couldn’t. I was only to get what I can that would fit in my car and did. She had called someone and they told her I had to get it all out that night. Well I was unable not to get it all and had to leave it. I can’t remember what I was doing at the time my phone ☎️ ring. On the other end of the phone the lady asked to speak to me Billie and I said can I help you. She told me her name was Kathy and she said Billie when are you gonna come and get the rest of your things out of storage. I explained to her what was told to me and she asked me who was it I told her I can only describe what the lady look like, but she did apologize because she has no control. She told me to come and get the rest of my things out. Ms. Kathy ask me if I wanted my couch and picture and chairs I told her yes. I said all that to say this that was nobody but God to lay upon her heart and her managers heart. To tell me to come and get the rest of my things and I think and praise God for that because they didn’t have to do it but the did. I appreciate it thank you all, for your help. May God be with you, may God keep you and all of you have a blessed safe wonderful holidays. Billie Adair
Billie Adair | Overall ExperienceI am a disabled veteran, and for 22 years I have used the service when are you going to put a elevator in the storage area at the back.
CECIL STOVALL | First ImpressionsCustomer service was great.
Tasha Elhag | First ImpressionsInside Storage units are up stairs with no lighting at the entrance, no elevator and the storages are wood sections. Closed the account in error, just not a good experience.
Dennis Potter | Overall ExperienceOwen and the rest of the Staff are Awesome. Housekeeping does an Amazing job.
Tony Reed | Overall ExperienceI was to receive my 100.00 deposit but yet have to receive it from my uhaul truck rental ..I can inform on the storage after done using
patrice anthony | First ImpressionsThe staff and GM are awesome.
Tony Reed | First ImpressionsThere are no lights in the inside storage units.
Christopher Daub | First ImpressionsGreat service 👍
Tatyana Marchelle-Walker | First ImpressionsGenuine, hardworking, helpful, respectful people. Wonderful staff.
AMANDA TOLIVER | First ImpressionsRat feces everywhere, dead rats in traps. Foul smelling odor.
Dorian Trice | Overall ExperienceThere were 2 people who went above and beyond for me and I greatly appreciate it! Joshua the GM and his best employee😘
Ronna Williams | First ImpressionsEven though he was working alone and was busy at the time, he took the time to help me find the storage unit that was best suited for my needs. I really appreciated that. Thank you!
Jane Persing | Overall ExperienceThis facility was not as clean or well-maintained as other U-Haul facilities I have rented from in the past. There was a bad odor, and I would not put anything in it that I was concerned with pick up the odor.
Gordon Leech | Overall ExperienceI was charged for items I never received and billed for a storage unit that wasn't available.
Denita Rogers | First ImpressionsNeed cleaning
Kathy Weir | First ImpressionsGreat facility and Awesome staff.
Chris Alexander | Overall ExperienceIt was OK but it was not Covid clean there was no Ventilation when you have to go inside of your storage unit there’s 100 other storage units in there so it makes it easy to get Covid there needs to be a ventilation system inside of those storage units when you have to walk in with other people in there with no mask
Shannon Larque | Online Move InExtend hours to Midnight. Cart wasn’t available multiple times when needed on various visits.
Cory Smith | Overall ExperienceThe price for a temperature-controlled space was great.
Brianne Hofmann | Overall ExperienceEmployees need more training on customer relations
Valerie Jones | First ImpressionsJosh was the Best. Maybe your future Director of Customer Service?
Thomas Sherer | Overall ExperienceKeep up the good work
Alfred Thomas | Overall ExperiencePositive experience
NANCY POLANCO | First ImpressionsThe associates were very friendly and professional, but pleasant.
Angela Thompson | First ImpressionsExcellent service and operation..
HENRY BOLDEN | Overall ExperienceAside from computer issues, this went well.
Terrence Roberts | First ImpressionsStaff and Service out standing ,Very nice and Helpfull 5 🌟
PAMELA WHITE | Overall ExperienceGood overall I have no complaints
shilita williamson | Overall ExperienceI will
john jones | Overall ExperienceThank you.
jacqueline jones | Overall ExperienceThe ladies were very helpful and nice. They took the time to deal with me and what I was going through. VERY PROFESSIONAL!!!!!
Robbin Greer | First ImpressionsGood job by all that helped me
Jerald Harden | Overall ExperienceThe only thing that I didn't care for was there was a large rat bait box in the back of the unit. which they said was in all of them.
demaris edmond | Overall ExperienceBecause they be stealing money from people creadt cards nope poor service
RICCO FRANCIS | Overall ExperienceI've had a storage unit there for over a year. In the beginning a billing error was never corrected. I tried on several occasions to get the money I was owned. It never happened.
Tiwanna House | Overall ExperienceI do a lot of business with U-Haul and I like the storage idea that the company came up with. I have already recommended it to several people and I will continue to do so.
tom sweeney | First ImpressionsHorrible customer service and never answer the phone or return phone calls. Even with issues with the male employees hanging up on me. District manager didn’t even call back. Avoid this location.
matt green | Overall ExperienceI really appreciate your service and your store manager was extremely helpful and kind and very attentive to our needs as well as patient with us I really appreciate store 59 on 30th & Shadeland.
aretha ealy | First ImpressionsStaff was not very friendly.
M Sue DUGAN | Overall ExperienceGreat service.
sherry cunnigham | Overall ExperienceMet my needs and the staff was courteous
MARCIA O'REAR | Overall ExperienceYou guys are awesome!
Dominique Burnett | Overall ExperienceI had my storage with U-Haul for over a year and it was always a pleasure to work with Candace and the staff. They are friendly and very helpful. Thanks U-Haul.
Inga Spells | Overall ExperienceExcellent thank you so much
dollie whiteside | Overall ExperienceVery helpful
mark whorton | Overall Experienceno comment
Eugene topez | Overall ExperienceHorrible customer service. They didnt want to help me at all. The lady and the young man were rude and so lazy. I had to walk back and take the green lock off MYSELF. I was charged to much. HORRIBLE
Demika holland | ReservationIt was a great place for storage and they gave us time to get our stuff out. So I really liked that!
Latajha Baptiste | Overall ExperienceThe worst experience ever the employees were ok but the store Manager Candace is just horrible and have no customer service skills at all. VERY POOR
Kayla Horton | Overall Experience