Comentarios de los clientes para U-Haul Moving & Storage at Shadeland Ave

Good service at this location....thanks for a good service

Truck was beat up and dented all over. Inside of the back was not clean. The front looked like someone shook up a pop can and sprayed the windshield with it. The entire thing smelled like smoke and like someone had lived inside of it. I couldn't even keep it and drive it the time I needed to because of the odor.

Your staff was friendly, but not well organized. I placed a phone reservation with your call center and when I went to pick up the truck, it wasn't in the "ready" location but instead wasn't serviced for use. It was very dirty in the cab and debris in the back, also less than a quarter tank of gas. So I went back inside to inform the agent and I had to wait until she finished with another customer, she then assigned me another truck and it too was low on gas "under a quarter tank". As I go back inside to inform her of the issue, I once again had to wait until she finished with yet another customer. All total it took 50 minutes to finally get a truck and I don't believe I was given any fuel credit or any other type of discount for the inconvenience. Booking in advance is supposed to be convenient, this in no way was convenient at all. I hope you'll take the time to look into this matter and issue any credit to my debit that I'm entitled to. Thank you, Louis S. Stratton

Staff was friendly and helpful, process was easy from start to finish.

Great service!

You switched my location on me which was farther. Then I was given a truck that had a broken back door. A moving truck is useless if you can't move anything in it. I immediately brought it back. It also would not move out of tow gear. I was charged the extra miles I had to drive because my reservation was changed, plus the miles I did drive, and a full days rental. This is unacceptable and I am calling my credit card company to dispute the charges. Nice you waited until Christmas Eve to tell me how you cheated me!

Great customer service.

No improvements needed.

I was charged a cleaning fee because i ( a woman) couldnt move the fridge and stove off of the uhaul before returning. Upon receiving the uhaul i stated that i needed a dolly one was unavailable. I figured they had one by time i returned it but was unaware i was going to be charged for that! I have reached out to management and was unable to resolve this issue!!! I have reached out to HR to try and get the collection agency information and nobody has returned my emails or anything!!! VERY POOR COMMUNICATION, VERY POOT CUSTOMER SERVICE. I WILL RENT FROM A DIFFERENT MOVING COMPANY GOING FORWARD!! THANKS

Keep up the good work

I thought the came with a dolly, but it didn't. That's the only complaint.

Have someone put the equipment on correctly so that you feel safe traveling

Uhaul was wrecked previously and never fixed prior to pick up. Tried to get a different one and they wouldn't allow it. It had small holes in roof and a ton of my property was ruined. Will NEVER use this location again nor will I EVER recommend this location. I have never been so let down in a Uhaul rental as I was this time.

Great Customer Service

I liked how person took care of trailer return. The person who I worked with on return of equipment was very helpful and knowledgeable. Very satisfied with service.

Worst rental site I have ever used. Gave me a van with 7 miles of gas in it expecting me to start out putting gas in it. At check in no one was there to check vehicle in / waited 40 minutes to get receipt. Will never use this location again and encourage others to avoid as well

Positive experience

Very quick and quality service. Thank You

Fast friendly service

Service was friendly will return again

The staff was unprofessional with the customers in the store and impatient. The employee handling my reservation stated that they had no dollies even though I reserved one and was never contacted that I would not get one. He suggested I drive out of my way to another location just to pick the dolly up, but would not discount any of the extra miles I would have had to drive to correct their mistake. After I had checked out,a different employee brought a dolly through the door, making it clear the first man never looked for the product I had reserved. I was talking with my daughter about how I was afraid that the 26' truck would not actually hold our 4 bedroom home, and the lady that was walking us to the truck stated that I must not know how to pack. Customer service was beyond terrible.

Use your years of leadership in providing rental moving trucks to be prepared to have a vehicle for every customer, and train staff well enough to do the job. You know when peak season is, etc. You got it.

I truly feel employees act according to location they work. People who work in a more urban area feel it's okay to come to work with attitudes and show no emotion because they tired of the type of customers that come in or they just simply don't want to work that day or ever, either way how negative an employee feels , it should never be acted out on the customer. If one customer was bad doesn't mean the next will be and conversations should be limited and rarely had in front of customers and lastly a smile will do please remind employees they are in charge of there own happiness not there jobs so if they hate coming to work QUIT

Customer service.

Sure was supposed to open at 9 am but guy didn't show up until 10am. Didn't apologize other person, lady, who was scheduled to work was on time. She kept apologizing. Guy was polite when he checked me in but wore sunglasses whole time. Not great customer service.

Service was terrible .. came back to drop the truck off at my scheduled time which was 9a.m. No one was there and didn't show up until 10a.m. I will most definitely not come back to that location again

The truck seemed to be running hot. The staff was rude and I was over charged x 2

Your mileage is way off making the charges for mileage too expensive. I pay to rent the truck, I replace the gas. I pay for mileage. A rip off.

this location no good at all

When I got the truck, both doors were not properly latched. Made quite a racket until I got to the loading area to check them.

The associates were very friendly and professional, but pleasant.

Josh Coe was friendly and knowledge about what I needed, he got me in and out in a timely fashion.

Team members are also very helpful and pleasant! To improve customer service, there should always be more than one person checking in/out during peak times/days.

Nothing everything was great

Staff needs to be trained on customer service and trucks need to be check for brakes

They asked me if I could have the trailer back by four and I said yes I think so it should be enough time then I needed the trailer to the end of the day just three more hours and they were going to charge me another day which I thought was already paid for in the daily rate then I agreed to pay another day but did not want the insurance since I already have my own they could not do that I had to return the trailer and rent it again. I will never rent from U-Haul again

Only 1 person working could of used another employee, other than that no complaints

Highly unprofessional staff. Charged me for things I didn't ask for, I did get refunded but what a major headache an on top of my already stressful events.

There were no moving blankets available at the store. I reserved some and it was refunded at the beginning so no big deal but would have been nice to have. Truck selection was very limited but my reservation was held. Clean place and friendly staff, who answered my questions fully.

I am very pleased with the service I received. From the time I entered the building until I drove away

Good customer service - employees were very helpful with getting us set up with equipment and helping us work through a problem with our hitch.

I was two hour late for moving because my truck wasn't ready for me to take when I came to pick up. I did a 24/7 pick up at 7am but couldn't pick the truck up until 9. Very upset

Customer service was great!

It stormed heavy during my move and it caused me to take a detour and used an additional 15 more miles than what I had intended. I was charged an additional $60. Im a single mother & that put me in a financial hardship.

U haul is very good end it help a lot the community.

Nothing

Cheaper rates, more availability.

The last 2 times there was only 1 person and 6 people waiting on him both times i talk to 1 lady and she said she can't check people out so why is she there if she can't help and there was a young guy there and he did not help there has always been 2 people there i was there Thursday at 3:45 but did not get my van until 4:07 and it was reserved for 4pm there was only Owen Long both times

Correctly make reservation and open on time. My 7am self pick up was entered into the system incorrectly so I had to wait for the store to open. Them the store manager arrived after 9:20a to open the store when it's supposed to open by 9am. This frustrated me greatly. My scheduled moving plan was pushed back 3 hours. What if my mover were unavailable to help move me? Felt as if I was an annoyance for expecting professional service.

Employees showed up 20 min late to open the location. Resulting in a large line at the door. Equipmemt could have used some lubrication as all moving parts were very difficult to move. Not the uhaul quality I have become used to over the years.

Excellent service and operation..

Aside from computer issues, this went well.

Staff and Service out standing ,Very nice and Helpfull 5 🌟

Good overall I have no complaints

I will

Thank you.

The ladies were very helpful and nice. They took the time to deal with me and what I was going through. VERY PROFESSIONAL!!!!!

Good job by all that helped me

The only thing that I didn't care for was there was a large rat bait box in the back of the unit. which they said was in all of them.

Because they be stealing money from people creadt cards nope poor service

I've had a storage unit there for over a year. In the beginning a billing error was never corrected. I tried on several occasions to get the money I was owned. It never happened.

I do a lot of business with U-Haul and I like the storage idea that the company came up with. I have already recommended it to several people and I will continue to do so.

Horrible customer service and never answer the phone or return phone calls. Even with issues with the male employees hanging up on me. District manager didn’t even call back. Avoid this location.

I really appreciate your service and your store manager was extremely helpful and kind and very attentive to our needs as well as patient with us I really appreciate store 59 on 30th & Shadeland.

Staff was not very friendly.

Great service.

Met my needs and the staff was courteous

You guys are awesome!

I had my storage with U-Haul for over a year and it was always a pleasure to work with Candace and the staff. They are friendly and very helpful. Thanks U-Haul.

Excellent thank you so much

Very helpful

no comment

Horrible customer service. They didnt want to help me at all. The lady and the young man were rude and so lazy. I had to walk back and take the green lock off MYSELF. I was charged to much. HORRIBLE

It was a great place for storage and they gave us time to get our stuff out. So I really liked that!

The worst experience ever the employees were ok but the store Manager Candace is just horrible and have no customer service skills at all. VERY POOR