Comentarios del cliente para U-Haul Moving & Storage at Shadeland Ave
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage at Shadeland Ave
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Corey B. en
Excellent job
Steven W. en
Train your employees better to not be so rude and argue with customers
DERRICK G. en
I was being charged on a returned truck that wasn't checked in. I didn't receive a phone about the issue until 3 days later after i was threatened about the vehicle being reported stolen with a warrant for my arrest. I'm a recruiting customer if that was a big issue of me not returning Vehicles why would they keep rentng to me I'm not understanding the employees at this location. Their customer service needs to be improved so they can provide a service and do a better job. The employees at their location needs to make sure all trucks are checked in at a timely manner so no one else have to go through issues of being charged for something that they know nothing about. Management at this location needs to be improved also. A little less joking around and start providing better customer service
Eric S. en
The manager wasnt Friendly and the Truck Share wasnt ready
Paula F. en
Very friendly, clean and quick! Would highly recommend this UHaul facility! Highly satisfied!
Kizzie S. en
The lady at the Shadeland office she was very nice very polite and answered any questions that I had yes I will recommend that location to any of my friends
WALTER B. en
I booked online for a location that I found upon arrival was no longer open. The truck itself was dirty a reeked of cigarette smoke. I was a pain to start. The interior of the box had holes in the ceiling which leaked into my boxes. His was after I had to use a towel to try and dry it out. I’ll be hard pressed to use Uhaul at this location again.
Marshall R. en
I had to completely redo my order. All the information I had put online wasn’t there, including the two boxes and furniture covers I ordered. The man I was speaking to seemed so unknowlegable about how things worked, and was so hard to understand, I just gave up and went on without them. Also, there was no inspection of the vehicle, and I was therefore almost blamed for some existing damage upon return.
shirley b. en
This was not rented by me. After contacting the u haul center in In., was finally told that someone else info was put on my account. When I asked it to be removed fron my account, was told it couldn't be. So I have received all this persons person info, even her receipts and continue to receive correspondence concerning her rental.
Jocelyn T. en
Add mileage and gas incentives, create discounts for frequent users.
JOHN F. en
I called in to customer service and voiced my concern.
Tiwanna H. en
I've had a storage unit there for over a year. In the beginning a billing error was never corrected. I tried on several occasions to get the money I was owned. It never happened.
Tiwanna H. en
Management is horrible. A billing error occurred when I first rented my unit. I spoke with management several times but I was never refunded or credited the difference.
heidi k. en
Two of your employees show up when they're supposed to open jump each customer thoroughly and not just push him out the door when they're done and when you return equipment actually do the paperwork then and there instead of just sitting around talking and then you do it two days later and then want more money
Sabrina M. en
Josh Coe was excellent in servicing my needs and was really prompt and super friendly
Nancy B. en
excellent customer service when I picked up the trailer; not so much when I dropped it off - but no problems
Diane M. en
I almost got caught up in a poor service situation when I called in to request additional time. Well the nice young lady who serviced me at the counter for the pick up was awesome, polite, knowledgeable and seemed to care about her customer (me), and she was young so that speaks volumes. She instructed me that if I needed additional time just to call in and ask if there's a appointment after me. If there wasn't she said that they would be should be able to extend the additional time for me. So I did as instructed I called in I explained the situation that in this moving process we did not have as much help as originally intended so we did need additional Time. Well the lady who took my call at the location where the truck was picked up bad apparently wasn't fully knowledgeable about this process. I explained to her what I was instructed and she was sort of him calling me over the phone and then the next thing I knew I hear a phone ringing in my ear and then another person picked up the phone. Well I explained to the second party who picked up the phone again my situation after letting her know that the young lady who transferred me number one did not tell me that she was being transferring me did not even mention that I was going to be on hold and I guess did not want to confess to the fact that she did not have an answer. That's okay but that's all she had to tell me was that she had to reach out to someone for an answer. So that didn't go so well but the young lady that II young lady that talked to redeem redeem that she made me feel good and she explained that she was going to put me through to someone in traffic so that they can further assist. I've been talked to Danielle who understood the situation and polite me politely extended the time I requested. So overall I was very well pleased with the service very well pleased with the customer service very well pleased with the vehicle and the price was very reasonable. So thank you U-Haul
DAVID F. en
Incorrectly quoted prices. Associates unfamiliar with billing protocols. Reservations changed without notification. Truck had screeching brakes and non functional AC. Was dirty inside when rented to me.(gum and beer can pop tabs on the floor).
Tracy P. en
For starters, have the equipment at the location that I stated on the reservation. I wanted to pick up at the Kitley and E Washington St location, and received an email and text the day before, informing me that the pick up location was 2701 N Shadeland. I also completed the express online check-in, to speed up the process at the store, only to be asked the same questions that I had already provided. During inspection, we discovered the the right tire tie down was ripped, so I had to wait, while it was replaced. The equipment should be inspected and repaired before it is available for rent again. I should have been offered a discounted rate for the hassle I experienced. I even helped replace the tie down. If the equipment was previously damaged, this should be noted somewhere in writing, as one of the front tongue support bars was twisted and it was difficult to realize it was damaged when you only inspect one side at a time. The working helping replace the tie down stated that they knew of the damage, but only after I pointed it out. This damage should be noted in the system, so it will print out on the rental agreement contract as previous damage. You should offer AARP and Military discounts.
Michael D. en
I dislike that U-Haul no longer does 24 hour rental anymore making you have to automatically pay for an additional day. Other than that, everything went great.
tom s. en
I do a lot of business with U-Haul and I like the storage idea that the company came up with. I have already recommended it to several people and I will continue to do so.
Rosie L. en
I had no problems. Everyone was professional.
Phil h. en
I called 2 days before and asked to have the rental pickup location moved to Pendleton pike. That did not happen. The person who started the rental process deleted my original rental agreement . Then tried to charge 3 times the original cost. 2 others had to jump in to assist and it took over an hour to get me on the road. The back of the truck was dirty. I will rent again and hope to have a better experience.
stacy i. en
Based on the survey I was asked to take prior to driving away, the vehicle was not clean as directed. There was mud on the sides and back. The bed had mud in it. The windows needed to be cleaned and the interior was dirty and needed to be cleaned out better.
Shanise A. en
Stop over booking. Refine your internet reservation process. Provide discounts to customers who rent equipment who paid for other service ( storage units).
Roger S. en
I bought a lock at your facility then found that a lock is already on the back door. I returned it for refund. No big deal. Just added time. Good for the attendant to be aware of what’s already on the equipment. But all in all a good experience. I would definitely use this method again.
Holly M. en
Once again I could not get the express check-in to work and while there were three employees inside the store watching monitors with no other customers, no one came out to help me. I had a small child with me and had to go in and ask for assistance. I was able to get the the truck I reserved; however, I could not get the utility dolly that I reserved and the truck barely had an eighth of a tank of gas and that when I received it.
Bryan F. en
Dc2229 at this location was horrible. The alignment in the vehicle made steering very difficult. The heat was on even though the fan switch was off made the drive unberably hot.
Roberto B. en
explain the tow feature on the panel/ explain what to do if the check engine light comes on.
MICHELLE L. en
To whomever it may concern ,At the Uhaul on Bash ,they bring the truck under the Bay with brief instructions ,This was Different ,TRUCK DC2229N ,should be taken for a trawl Inspection,Alignment off ,brakes and it Took a few minutes to shift in gear ,I'm glad I purchase insurance, that's a accident waiting to happen ,I'm a frequent Customer, I'm use to the Newer maintain Trucks,The staff is excellent and area cleaned But equipment, questionable,for safety reasons I wouldn't Risk myself or another Customer, I would Rather go to another location.
matt g. en
Horrible customer service and never answer the phone or return phone calls. Even with issues with the male employees hanging up on me. District manager didn’t even call back. Avoid this location.
kennth b. en
Had to wait an hour and a half for them to figure out the hitch on the truck was to low for the tow Dooley plus had to drive 15 miles out of my way to get the truck and had to pay for thirty extra miles to get the truck to and from the location
Rick H. en
every one was just great
Takisha B. en
If there is a discrepancy of any kind, a system should be in place to let the customer know when making reservations not when it's time to get truck and wasting customer time even though a truck was rented twice at same location on last 4 1/2 years...but with a system update you turn people away that has already recently rented NOT GOOD CUSTOMER SERVICE ON Y'ALL PART PERIOD!
John S. en
Nothing. Had a great experience.
GLORISDINE S. en
Service was prompt and smooth. The agents were friendly and helpful.?? I recommend this location!
Rae Jeanne C. en
I was charged for 2 days and I brought it back that day.
TONY L. en
Nothing at this time
aretha e. en
I really appreciate your service and your store manager was extremely helpful and kind and very attentive to our needs as well as patient with us I really appreciate store 59 on 30th & Shadeland.
Kim A. en
Staff was rude. Totally not unfriendly and not helpful. Never a smile. I would not use this location again and definitely will not refer it to anyone. Even after returning the truck another staff member was just as rude as the front desk help.
Juncheng Y. en
This is my first time using U-Haul. The worker there didn’t explain anything to me, didn’t even walk around the car with me. The worse part, when I returned the van, they told me my plan is 100 miles included which I didn’t know at all. I did a local moved, there is no way I have driven 100 miles. This is really terrible experience and I will never use U-Haul again.
M Sue D. en
Staff was not very friendly.
Sue D. en
It was a rough ride. The inside was clean
terri j. en
great svc
Tanita M. en
Service was friendly and quick.
Jaleisa W. en
THE TRUCK I RENTED DROVE SLOW AND WAS SO BOUNCY. OTHER THAN THAT THE SERVICE WAS OKAY.
sherry c. en
Great service.
Craig L. en
Clean trailer better
Louis G. en
Customer service was very poor and employees took forever trying to get me checked out because they seemed to not know what they were doing
Chanel S. en
I reserved a truck in the phone when I arrived at the store the representative said he needed to swipe my card again so I ended being charged $300 instead of $100...very disappointing
BriAnna H. en
Had issues with the key drop off/return. Customer service wasn’t much help after 1 hour on the phone making me late to pick up my children. The truck was cool other than the low tire pressure sensor was on in the truck.
Darrell F. en
Truck box not clean, needed swept. Dolly not locked into clamp. Just in middle of the floor. Furniture pad case was empty and open. I do not use either the dolly or pads.
Lauren H. en
quick and easy. the gentlemen was nice and returned my truck with a quickness. i had my refund in my hand and on my way in no time ! thanks again u-haul for making dreams come true !!!
Sheria S. en
Disclose all needed information before handing the keys over. The truck i rent didn’t go out of first gear and it cost me more mileage to move my things because of the truck not running properly and wouldn’t even go the speed limit . I had no knowledge that i could call assistance to trade the truck until an employee told me this after i called today to tell about my unsatisfied experience . The staff was very friendly though but lacked telling information that i wish i had known to save money and move my things faster.
MARCIA O. en
Met my needs and the staff was courteous
Dominique B. en
You guys are awesome!
Inga S. en
I had my storage with U-Haul for over a year and it was always a pleasure to work with Candace and the staff. They are friendly and very helpful. Thanks U-Haul.
dollie w. en
Excellent thank you so much
mark w. en
Very helpful
Eugene t. en
no comment
Demika h. en
Horrible customer service. They didnt want to help me at all. The lady and the young man were rude and so lazy. I had to walk back and take the green lock off MYSELF. I was charged to much. HORRIBLE
Latajha B. en
It was a great place for storage and they gave us time to get our stuff out. So I really liked that!
Kayla H. en
The worst experience ever the employees were ok but the store Manager Candace is just horrible and have no customer service skills at all. VERY POOR