Customer Reviews for U-Haul Moving & Storage at Sandhill

1,667 comentarios

1117 Sparkleberry Ln Ext   Columbia, SC 29223

(803) 766-7417

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(803) 766-7417

1117 Sparkleberry Ln Ext
Columbia, SC 29223

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Good customer service

Stacey J.  |  Overall Experience 
Clasificación:
5.0

I should have come to this location first because all of my needs were met

Stacey J. 
Clasificación:
1.0

Irma at the drop location is the worse!! Very nasty attitude! Irma gives uhaul a very bad look! I would not recommend anyone to this site as long as Irma Is in charge!

Patrice K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONIYOR A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorraine S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis G. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAADRIAN M.  |  First Impressions 
Clasificación:
3.0

A little slow on the check out.

Ray M. 
Clasificación:
1.0

Move in experience HOT and TERRIBLE!!!!!!! A male staff at the location gave me wrong information on access time to get in that cost me a lot of time and money ! Staff was friendly but not informative which cause me to never come back after I leave! I will never forget this awful day and will tell others ! Daytime move in hours horrible for out of town or in town working customers! Access hours are not great it's horrible! I got wrong times to unload my items! I drove hours and could not get any assistance to get in storage because a male staff on duty earlier gave me the wrong time to get in ! I had items loaded up and I could not get in to the building! I called 24 hour customer service and still got nowhere! It was hot and mosquitoes around storage were awful ! No one stated to ask for extended time until after the office hours were closed! 24 hour Customer service should've been able to give extended time to customers if they can see you are a customer on computer! Never received a call from manager like the customer service said ! Never received email from management like customer service said !

Angelia E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis H. 
Clasificación:
5.0

This was the nicest U-Haul location I have ever used.

William B.  |  Overall Experience 
Clasificación:
1.0

I had one UBox in storage and a second UBox shipped from IL to be delivered together. One box arrived damage and both arrived a day late without any communication of non-delivery. The staff didn't have any idea of delivery status but promised delivery and a call- neither happened. I waited in an empty house til 7pm and had to pay for a hotel. Calls to the location were forwarded to a GA location that didn't have any info. I spoke w customer service and opened a ticked but never heard from someone at corporate as promised. Horrible service at Sparkleberry location.

Ann K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edwin J. 
Clasificación:
5.0

Service was excellent and on time-delivery and pickup. All the people I spoke to were professional, courteous and helpful. The only glitch was the phone-I got cut off and then had to wait another hour to get another person.

Lucinda F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anya B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Cherie W. 
Clasificación:
4.0

Very convenient and affordable. Quick check-out and return process.

Toi H. 
Clasificación:
3.0

They lost my reservation for my unit I did online and they charged my card for someone else's lock days before I was set to move causing my account to be overdrawn resulting in a fee which has yet to be resolved. I'm still confused how that happened considering we have to present an ID. They said it was probably because we shared a (common) last name literally nothing else i.e. someone was too incompetent to do the minimum requirement of the job which is reading and comprehension!

ALeicia S.  |  First Impressions 
Clasificación:
5.0

I booked the truck for a location very close to me, (less than a mile) and the company switched it to a location across town. The manager knocked $10.00 off for me, but I was still charged extra for having to drive across town. This location was very helpful and efficient, but the reservation process online was not.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa B. 
Clasificación:
5.0

If units are on reserve they shouldn't appear to be available for customers with the green tag on them I had to walk past 5:00 or 6:00 green tags before I got to my unit I was trying to get an end unit

John S.  |  First Impressions 
Clasificación:
4.0

I had to go to two different places before going to this location. This location was awesome and convenient .

Stacey J.  |  First Impressions 
Clasificación:
3.0

Fix your broken trucks. We have insurance and many time you sell insurance but the truck I was given had drivers door damage to the point the door was sprung and super hard to close. Leaked air around the door as you go down the road

Tony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sally T. 
Clasificación:
2.0

First, they didn't have the keys for the truck I had reserved. After searching around for several minutes, they changed me to a larger truck. When I went to get the truck, it was the second truck in its line, so I couldn't drive it out. I had to go back inside and tell them. I showed them a picture of the truck in front of mine, so they could grab the keys and move it, but they couldn't find the keys. After several minutes, they finally found the keys and moved the truck out of the way. When I was finally ready to leave with my truck, someone had parked with their trailer in front of my truck's lane. I had to ask them to move, which they did. I was finally able to leave with my truck. From arrival at the site, it took about 45 minutes to leave with my truck.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALISHA S.  |  Overall Experience 
Clasificación:
3.0

My storage had no light but I was ok with this because I didnt need it. Customer service is pretty slow here...not sure if its because they need help or the work environment is too laid back. There were times in the past I've had issues with my storage account and the bank drafts. The floor management/personnel wasnt the most helpful. Store manager issued back some credit for the late fees that should not have been charged due to their systems not working but that's after I asked nor did i get back all of my late fees. All in all, it's a service that customers really do need but they treat customers like we need them not they need us.

Felicia R.  |  Overall Experience 
Clasificación:
5.0

This was our 3rd pick up location. The first one which is the one we requested was switched the day before pick up. The second location when we arrived wasn't set up for 24 hour pick up and we were unable to get keys for the truck, we called again and were sent to this location where we were able to get the truck, however we drove around for about 2 hours unnecessarily because of a lack of communication and follow up on the part of UHaul even though I had confirmed everything thee day prior.

Thurman R. 
Clasificación:
5.0

Latoya was excellent, superb customer.service. easy in easy out.

Brett S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WesleyKarl B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tijuan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

virginia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry P. 
Clasificación:
5.0

Great experience!

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LACHANAE K. 
Clasificación:
5.0

The process was very easy from start to finish. The rep who worked the front desk was amazing

Crystal G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnie F.  |  Overall Experience 
Clasificación:
5.0

The facility is really clean and the employees there are very helpful.

John L. 
Clasificación:
5.0

Very Professional & knowledgeable.

Ricky M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew G. 
Clasificación:
5.0

I had a 10x10 unit that was not climate controlled. Outside and easy to get to whenever I wanted. Able to get someone in the office when I needed. Courteous and helpful people.

Tommie W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine B.  |  First Impressions 
Clasificación:
5.0

The manager went above my expectations to assist me. He was very polite and helpful.

Keeyawnia B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kareem L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
3.0

Just makes sure the A/c works in the trucks before your rent it out.

DeJuan W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris C. 
Clasificación:
1.0

They charged for an extra day, saying we dropped it off an hour and a half after we did. If I could leave a no stars, fully negative review I would. I hoped that uhaul would have the decency to refund me after I called but no luck. Dishonest and unhelpful.

Peter R. 
Clasificación:
5.0

Great experience, friendly staff.

Jarvon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara B. 
Clasificación:
1.0

could not get a refund for the unused boxes and fridge pak because we bought them online instead of in a store they clerk said we needed a receipt and I pulled up the order on my Iphone to show her but it did not matter makes no sense

brent B. 
Clasificación:
4.0

Ensure the vehicle is not infested with ants, also update your vehicle gauge clusters to reflect the same on both your computer system and printed receipt. Specifically the fuel gauge does not match, so customers who are not aware or not told maybe charged erroneously because the truck Guage doesn't match the computer system.

Percy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTAL B.  |  First Impressions 
Clasificación:
3.0

The pickup location was small. The personnel were very helpful and professional. The issue was that the tow trailer may have had a defect, or the listing said my 2014 Hyundai Sonata was wrong the car got repeatedly hung trying to load it. We had to go to another location to get a dolly. I did not want to dolly the car and we waisted 2 hours of driving time due to the situation.

Burt W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WESLEY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd B. 
Clasificación:
5.0

The owner was helpful and attentive. The facility looks brand new and the unit was in good condition as well.

ASHLEY K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bijit D. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONNA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Renee W.  |  First Impressions 
Clasificación:
5.0

So many emails! Try to reduce amount of emails during the entire process.

Patrick T. 
Clasificación:
3.0

Staff was professional and friendly. Gas gauge was showing less gas (half tank) then what was on paper (3/4). Showed on picture to staff who check truck in he verbalize all good I see that. ( arrow is above the initial gas when I took truck ). Ended up getting charge 23 dollar more for gas for 4 gallon. I had fill the truck right before I dropped off and left receipt in cabin so they know. I Wasn't even going to dispute as it's not worth the time.

Bhadrik P. 
Clasificación:
5.0

I use this place often, at least 2 times a month, think that you should be able to save information like drivers license info for faster transactions. Other than that the customer service is phenomenal. Staff is always on top of their game.

Tyrone R. 
Clasificación:
5.0

Customer service staff was great. Easy in and out for pickup and return.

Martin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kierra M.  |  First Impressions 
Clasificación:
5.0

No problems. Everything worked out fine.

Leon W.  |  First Impressions 
Clasificación:
5.0

Quick and efficient.

Wayne F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina T. 
Clasificación:
3.0

Equipment was worn out and dirty.Staff had a less than helpful attitude.

Gregg M. 
Clasificación:
3.0

Avoid making errors on gas gage in future. I am still waiting for a refund due to this error.

Christina E. 
Clasificación:
2.0

El cliente no dejó un comentario.

CHRISTA J.  |  First Impressions 
Clasificación:
2.0

2 customers were in line prior to my arrival, I waited for about 5 minutes before I ask the customer in the front of the line , “Sir is someone helping you “ he said “yes”. After waiting another 10 minutes maybe more, an employee entered from outside and ask, “”who's driving the white avalanche, I responded “I am”, he said something I couldn't understand that ended with him saying, “I took the trailer off and you're ready”, and I said you mean I'm good to go? He responded yes. I said thank You and I went to check my vehicle then I left.

Percival H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory L. 
Clasificación:
5.0

The process was easy and simple, not to mention clean and cool! The staff was very helpful. I feel as though my belongings are safe. I'm both comfortable and happy! Both of those feelings at the same time, unbelievable!

Reshonah O. 
Clasificación:
5.0

El cliente no dejó un comentario.

debra J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KALISHA R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricko M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eddie W.  |  First Impressions 
Clasificación:
5.0

Excellent customer service from all team members

Andrea B. 
Clasificación:
5.0

I have rented from this location in the past and they have always been friendly and helpful.

William A B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARA N. 
Clasificación:
4.0

Despite having a reservation, I had to wait a long time to get my trailer. There was only one person in the office which caused the delay

Kerry W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce M. 
Clasificación:
2.0

Don't lie the truck I was supposed to pick up they didn't have a dip I was not notified until I got there. Truck was too small I could not move all my stuff so I still have to go back and get my things because I wasn't going to use the truck for two runs. They should've given me a bigger vehicle without charging any other price but it seem like no one knew it was exactly what they were doing.

Karen D. 
Clasificación:
1.0

Worst experience of my life. They dropped my box off late and broken so i needed to wait even longer to receive it and management was rude and unhelpful. I Personally had my family cancel 2 upcoming shipments with them and chose to go with Ratpack. I will gladly pay $240 more to not deal with this U-Haul company. I cannot stress enough how terrible this experience was.

Drew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

lashawn E. 
Clasificación:
2.0

First truck rented, after starting it, had the “check engine” light on, given a replacement truck, it had the air bag light on. Attended said air bags not deployed so good to go, then noticed the windshield had two long cracks near both windshield wiper areas. He said it was already noted, but did not tell me about it before leaving. The truck also had a child's toy and an electronic plug left in the cup holders. No instructions on how to operate any equipment or an extra charge if we used the hand cart or the blanket stored inside!

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenaro A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kendall A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanika D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Charlton H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

VAL G. 
Clasificación:
1.0

Lamarcus capers charged me with a cleaning fee. It is so ridiculous. I inspect the car before I return it and was told that there's bunch of hair in there. How ridiculous is that. Called the office and the customer representative about it but they are just passing me to each other. Definitely my last time.

Raymond T. 
Clasificación:
4.0

Gracias.

Henry N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Isaiah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Belinda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

dane W. 
Clasificación:
4.0

Making sure what we ask for we get👍

Shawn J. 
Clasificación:
5.0

This facility is less than a half mile from my home and that is great for me to go and come back home with no traffic worries. This made my moving a breeze Thanks U-Hual ;

Charles s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Antonio B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
1.0

Possibly the worst service ever. Even the representative Irma alegria and manager Kevin Anderson from the Columbia office were rude and unhelpful. They did not care. Also Kevin seem to act like the money I spends $1,600 was a “good deal” and didn't understand why I was upset with poor service … I'm sorry does the money matter? Do I need to spend 10K for him to care. Awful service never would recommend this to anyone

Drew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

tyrone R. 
Clasificación:
4.0

El cliente no dejó un comentario.

WALTER S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawson G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Takisha P. 
Clasificación:
5.0

Nothing every thing was great

Samantha D. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILSON I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Connor B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
5.0

No comments.

Tyrone R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

It was perfect on pickup and dropoff... in and out both times in minutes.

Carl E. 
Clasificación:
5.0

I've gotten into a pattern of using U-Haul with some regularity not just for moving stuff but collecting materials for projects, etc. I've done this precisely (only, really) because of how well this location handles everything and how easy the process is as a result. I've told the folks there the same more than once, but someone up there chain should know as well: these guys do a great job!

Patrick L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dorothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NILE M. 
Clasificación:
5.0

Great service

Debbie L. 
Clasificación:
5.0

Best Crew in The whole met. Friendly and Professional. Great customer service. Would recommend anyone to this location. Very large and clean. AGAIN BEST STAFF IVE EVER SEEN, you can tell they all work well together and communicate well regarding rentals and storage.

Dustin J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherrie A.  |  First Impressions 
Clasificación:
5.0

Mr JJ and staff was professional and courteous. Whenever I called or was there in person the staff attended to my concern. The facility is clean and secure entrance, never a problem even under renovation. Thank you All. LB

Lenorr B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

preston w.  |  First Impressions 
Clasificación:
5.0

The location was centrally located. The staff was the best part of the facility. Each and everytime i spoke to anyone in the 6 months i was there, i was treated as if i had owned the place or owned uhaul. The trucks were nice when i used them.. but nothing will compare to the staff at sparkleberry lane. Columbia,SC

Steve R.  |  Overall Experience 
Clasificación:
5.0

Great staff. They answered all my questions and made the visit quick.

ANTHONY L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Vickey L.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service

PEDRO C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ebony d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew C.  |  First Impressions 
Clasificación:
2.0

I was not able to register without my phone present with me. Had to drive back home 10 min each way together phone. Staff was unable to do any thing without me having a smartphone.

Mark P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

willam t.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Leroy H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlean D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ALISHA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TASIA P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike C.  |  First Impressions 
Clasificación:
5.0

Amazing staff, helped us get a storage unit quickly. The staff was also helpful with returning our trailer.

COREY S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL J.  |  First Impressions 
Clasificación:
4.0

The young lady that opened the store on Sunday(1/23/22) was the example of what and who ALL employees should be. She went above and beyond to make a stressful situation easy. She worked with me and helped me find the best options available. An excellent experience because of her....

MARCO B.  |  First Impressions 
Clasificación:
5.0

Great customer service!

melba H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DARIEL S.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Michael P.  |  Overall Experience 
Clasificación:
5.0

My husband and I have rented storage units in the past at many different places as well as states. This is the cleanest facility we have ever been in. Very well lit. Convenient with the moving carts. There was a big moving truck that pulled in minutes in front of us. There was only the one functioning door. However, there was ample space for us to park our truck and trailer where we were still able to unload. We are very impressed with this facility and the staff is great!

Kimberly G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Liana P.  |  Overall Experience 
Clasificación:
5.0

Employees were helpful and friendly. It was my first time renting a storage unit and they explained everything clearly and accurate . Facility was well maintained

JUAN B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

S&F invest i.  |  Overall Experience 
Clasificación:
5.0

Johnny runs a great team!

Jorge R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony L.  |  Overall Experience 
Clasificación:
5.0

It was great and I'd recommend many to use Sparkleberry as a place for storage and uhaul rentals. I've been pleased with every interaction I've had with the employees and services. The process was easy and great and that's thanks to the employees who helped, especially Lamarcus Capers, who greatly aided my parents and I when using the storage. Because of this I will continue to use U-Haul for my moving needs!

ASHTON J.  |  Overall Experience 
Clasificación:
5.0

This store's employees were extremely friendly and helpful. As for the 1-800-UHAUL, they just over promised and made the store employees work harder to accommodate my reservation.

Matthew C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Carolyn D.  |  Overall Experience 
Clasificación:
2.0

I have been out of town for several days. There is no way that I acquired 2 storage units while I am gone.

Kimberly J.  |  First Impressions 
Clasificación:
3.0

Reserved a unit online and they gave me 3 small units instead and I had to buy extra locks.

Kenneth K.  |  First Impressions 
Clasificación:
5.0

John was very friendly, helpful and has excellent customer service!

Helena C.  |  First Impressions 
Clasificación:
2.0

I haven't been with you long enough to rate you yet. But I will

Bradley W.  |  First Impressions 
Clasificación:
4.0

General Manager; Mr. Johnny Jenkins was very helpful. His greeting was very pleasant and his customer service was excellent. I was appreciated doing busy at that location.

Virginia R.  |  First Impressions 
Clasificación:
3.0

Scheduling my Uhaul was an issue; the site I was sent to did not have the truck I needed and then I was on hold for over an hour- my move was grossly delayed. Then, through the office I setup automatic payments and asked the gentleman twice if we were good to go- turns out we were not. I got the payment due notification, but all of my bills are set up to auto pay and it didn't autopay- I immediately paid and emailed the agent and never heard back. Logged into my account and the auto pay was not set up. So I set it up- the following month was the same issue. This time I called instead, they waived the late fee and corrected the issue. The site does not save properly, and is full of discrepancies (payment never saved properly and misinformation on vehicle availability) . However, majority of Uhaul staff are patient and accommodating- I thank those gentlemen who assisted through each hurdle.

Shavon C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis P.  |  Overall Experience 
Clasificación:
5.0

Nice and friendly staff.The owner always available to new customers and willing to help

LISA B.  |  First Impressions 
Clasificación:
5.0

I was more than pleased by the assistance my parents and I were given by Lamarcus Capers. He went above and beyond to make sure we were completely set up and good to go with our storage unit and instructions. I don't see that kind of customer service often at all anymore so it always catches me off guard when I do. Because of this and the ease of everything, including truck drop off, we WILL be using Uhaul exclusively for all our moving needs. ¡Gracias!

ASHTON J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CHENIKA H.  |  Overall Experience 
Clasificación:
5.0

The manager was very helpful and nice he is definitely in the right position and deserves a raise!!

LaTosha P.  |  First Impressions 
Clasificación:
3.0

Your staff is very helpful and my feedback is not about them. Your store had a glitch which caused my account to be erased. No one notified me. Then I tried to upgrade my unit and because if another glitch my lock was cut off. I've also been trying to get a hitch installed. That order also got erased. Fortunately your team fixed the problem but I was seriously considering moving.

Kimberly J.  |  First Impressions 
Clasificación:
4.0

Outstanding staff.

TONY S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis P.  |  Overall Experience 
Clasificación:
5.0

Excellent staff and facility❣️

Alfonzo W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Coretta L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bridgette N.  |  First Impressions 
Clasificación:
5.0

The staff was very friendly and very helpful.

antwuan k.  |  First Impressions 
Clasificación:
5.0

The visit was a pleasure from start to finish.

Celena T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Damin B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Miranda S.  |  Overall Experience 
Clasificación:
4.0

Professional and courteous service. Patient with my requests, and changes.

Lenorr B.  |  First Impressions 
Clasificación:
5.0

The guys working there was AWESOME they helped us so much.

FAITH S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorraine K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelica G.  |  First Impressions 
Clasificación:
3.0

Inconvenient mazes to travel through to locate unit, assigned a unit that was occupied initially. Hallways well lit but the unit was dark.

LAKIEBA B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

LAKIEBA B.  |  First Impressions 
Clasificación:
4.0

The only problem I had was this one would never answer the phone if you called there.and my move out date was 7/15 not in August. Thanks Angela

ANGELA A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cory W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Avon B.  |  Overall Experience 
Clasificación:
3.0

The storage spaces are TOO SMALL. I had to get two storage units just to fit a two bedroom apt in. Although facilities is nice they are not big enough. The friendly staff gave me the unit but was not a good unit choice.

Laura T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

CHENIKA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas F.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly and knowledgeable loved my experience with them

Tammie B.  |  Overall Experience 
Clasificación:
1.0

Not straight forward about pricing.

LOUIS F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

richard m.  |  Overall Experience 
Clasificación:
5.0

Lajuane was extremely helpful, upbeat, and pleasant! He helped us meet all of our moving needs and genuinely cared. He showed the epitome of customer service. Great hire U-Haul!! Awesome facility with all you need for moving needs and it's extremely clean!!!

Dana H.  |  First Impressions 
Clasificación:
5.0

If I could rate this place 20 stars I would. I can not say enough good things about the GM and his team. We had just moved from Texas and everything getting here was a disaster. The only good and stress free part about our move was this uhaul location and how understanding they are. Loved how conveniently the loading docks are located and they had so many dollies for us to use.

CHAD C.  |  First Impressions 
Clasificación:
5.0

The only thing I suggest is better signage on how to access your unit according to unit numbers and locations . However, Mr. Jenkins, location manager, answered his phone after hours and I was able to get help with getting to my unit. This is a fine team of excellent employees. They made this process so easy.

Bridgette R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonya G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William V.  |  First Impressions 
Clasificación:
5.0

Great Service and courteous attendants

Val P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LARRAE B.  |  Overall Experience 
Clasificación:
5.0

The manager is very helpful!

Rosarae B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sonya h.  |  First Impressions 
Clasificación:
3.0

Inside not really safe or secure because anyone (dangerous) can back their car into storage at any time without good intentions. I would use outside if ever needed again. Should never go inside. Storage area along.

Sylvia M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

terry b.  |  First Impressions 
Clasificación:
5.0

I'm thankful for such a wonderful facility and staff. My only problem was some of the staff were unfamiliar with information that I needed to effectively move my property. However, all went well and that did not deter me in my positive rating of this facility. 5 stars all the way.

STEVEN D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Henry M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAIME C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Harry B.  |  Online Move In 
Clasificación: