Customer Reviews for U-Haul Moving & Storage at S Capitol St SW

8,681 comentarios

1501 S Capitol St SW   Washington, DC 20003
(@ P St)

(202) 554-2640

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(202) 554-2640

1501 S Capitol St SW
Washington, DC 20003
(@ P St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JESSE D.  |  First Impressions 
Clasificación:
4.0

Bueno

avis C. 
Clasificación:
5.0

The staff at this U-Haul location were very friendly and helpful, ensuring I had a vehicle that would satisfy my needs as well as be a more comfortable ride for my trip that was over 650 miles.

Narvaez S. 
Clasificación:
5.0

excellent service

David L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Raphael A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Stefan H. 
Clasificación:
1.0

El cliente no dejó un comentario.

TRAVIS O.  |  Overall Experience 
Clasificación:
3.0

There were no furniture pads and I had to buy them myself.

Sara E. 
Clasificación:
4.0

Disappointment with the size of the one bedroom I had to throw some of my things away because it did not fit in the container.that 1bedroom it should be for an efficiency apartment, Not happy with the size at all. My storage unit was bigger then the container.

grecia K. 
Clasificación:
5.0

Charmise helped me get my preordered van and made it very clear on charges and helped me in an efficient way! Ps you can tell her i said that, she's a very good employee and helps the customers on every question!

Sergei G. 
Clasificación:
5.0

The equipment was very clean and the agents were friendly and accommodating.

Juanita C. 
Clasificación:
5.0

I thought the box would be gently moved but I had a couple of items broken do the transportation.

Ebone N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Moronfolu A.  |  Overall Experience 
Clasificación:
5.0

Jorge and the entire team were absolutely wonderful. We originally wanted to get storage down the street at at Public, but once we got to the UHaul on S Capital, it was clear which one the better option was. We felt much more comfortable at UHaul and that is thanks to the entire team that day who were all so nice and answered all our questions. Thank you Jorge and team!!!

AYEN B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn S. 
Clasificación:
2.0

I had a very poor experience returning the vehicle arriving at 6:50 and employees stated they didn't take back vehicles after 6:45 even though store hours are until 7:00

Stephanie S. 
Clasificación:
1.0

No help. No place to park. Many people walking around facility trying to figure out how to proceed

George C. 
Clasificación:
5.0

The truck was on empty when I picked it up. Would have been nice to have at least a quarter of a tank.

Bryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oluniyi B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Seirra J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

David L. 
Clasificación:
3.0

Very hard to find the entrance however staff is friendly and helpful.

Daneesha L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
3.0

The employees who helped me were great! The system there is flawed and caused them and me to spend waaaaay more time than necessary finding an actually available storage space. I reserved a space online. I showed up and it was one of many spaces that users had not paid for on time. It took a full hour for the employees to locate an actually available space. Showed up at 7am, left with a reserved space at 8:55 am. What a waste of time.

Jean L. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lessie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas G. 
Clasificación:
1.0

I want to say the in my previous business with u-haul I never experienced such terrible customer service, I want to elaborate about it, wondering whether or not are you going to take actions, I hope you do, when I rented this unit I had to put my cc on file because I had to go out of town, when I came back I went to the location on 1501 S Capitol SE DC, I asked a lady in customer service how you cancel of services policy worked, she said: "all you gotta do is empty the unit before the due date and that's it" and I did exactly that way. Worth to mention that in my previous business with u-haul I paid cash so this time was a new experience, on the due date I noticed I was charged from u-haul and I called to see what happened, the man that picked up my call which by the way never presented properly with a name or employee number with a very rough and aggressive attitude said when I questioned him about the charge: did you cancel the unit? I did, did you leave the unit locked? No, the pad lock is mine why should I leave it, no you did not cancel because the unit still active, he said, it upset me and I said well you should train your people properly because I came and asked how to cancel of services policy work and this lady said... This man needs to go through customer service training again, he said: am gonna send someone to make sure the unit is empty and unlocked and hung up on me. I came back to 1501 S capitol st SE DC after I called my bank to freeze any activity from u-haul in my bank account, and this sweet young lady, a manager, took care of me as any professional business representative would and "fixed" my situation, now everything seems okay, I am just waiting to get my hard earned money back. The 2 hours I spend over the phone calling my bank and u-haul is over, i never was able to address this situation over the phone because nobody ever answered in the complains department my call, I tried a different line for reserve, make a payment or continue services with u-haul and the call was answered within seconds by Marjorie, she wasn't able to help for obvious reason, I needed to talk to complains and no services, I just hope nobody in the future experiences what I did in the future. Gracias!

miguel g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nadirah S. 
Clasificación:
2.0

Not have a homeless person sleeping in the truck when I go to pick it up

Peter B. 
Clasificación:
5.0

Good people working there thanks for the service

Tracy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brittany F. 
Clasificación:
2.0

It's been 7day and you are still holding my money which caused me to overdraft on my account. It is unexpected that should continue happening. The last time I used this service the same thing happened. Please release my money. I have paid in full.

Wilhelmina A. 
Clasificación:
2.0

Manager is rude , staff is rude correction staff that was working yesterday. Not helpful at all. How does a storage facility have NO UNITS available then when asked for alternative locations you give wrong information. Very much a waste of time. 0/10 recommend getting a storage unit here.

BRITTNI P.  |  Overall Experience 
Clasificación:
5.0

Very helpful and pleasant customer service with a smile.

Kenneth L. 
Clasificación:
5.0

Jorge was incredibly polite, easy to work with, and made my entire experience a pleasure :)

Steve L. 
Clasificación:
5.0

The staff here were great. I notified them about the mileage and gas issues I had and they reassured me that I was correct, that the Philly personnel should have done his due diligence in documenting the discrepancies (because Uhaul staff are trained to do so) rather that leaving this situation as is and that it was negligent on that Philly personnel's part. The were understanding of my situation and told me that they will settle the matter. My check out was so easy and smooth after a long trip. This is the only location I will use now.

OLIVIA N. 
Clasificación:
5.0

Great service

Robert B. 
Clasificación:
2.0

Trucks left with a quarter of a tank, really there was only 50 miles until empty. Location makes you grab your own moving mats. I asked how far a quarter of a tank would get me in the truck to which I was told “I don't know”. Fill your trucks up and stop making people get gas at the start of their move

Devin W. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRITTNI P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marlan O. 
Clasificación:
5.0

El cliente no dejó un comentario.

candis j.  |  First Impressions 
Clasificación:
5.0

Very smooth and fast Administration and move-in. Great friendly staff, offering help with loading. Clean storage, huge freight elevator. ¡Gracias!

Katalin M.  |  First Impressions 
Clasificación:
2.0

The woman who assisted me with the reservation was pleasant but she just directed me to the lot to find the vehicle on my own. There were at least 40 other vehicles out there. I then had to call the office and request the location of the vehicle. Tanisha was not pleasant or helpful when I could not close the back door of the vehicle. She then asked for the assistance of a male staff member who was just as unpleasant. The vehicle was FILTHY and beat-up.

Lorraine S. 
Clasificación:
5.0

Very easy to return equipment

Mark L. 
Clasificación:
2.0

The Uhaul office and vehicle smelt like marijuana, and the smell gave me a headache. The office environment did not appear professional. The vehicle had a strong marijuana smell which would not go away even after trying to spray with an air freshener and having windows down for some time.

Moe G. 
Clasificación:
3.0

To be in such a prominent spot, you would think the level of professionalism has to step. I guess not after visiting this store.

Jeremy R. 
Clasificación:
3.0

The smell of marijuana was sickening. There were six people in the register area. The lady helping me kept having trouble with her computer and it took almost an hour to get the truck. Being on a strict time line, this was a huge hurdle. They didn't give me the equipment I rented with the truck, I had to find it on my own "around the building." I also had to find the truck "in the back." Other staff entered the building as I the lady finished checking me out and not one of them could assist me in "finding" everything. This is sad and very poor customer service.

Sarah S. 
Clasificación:
3.0

I ordered and paid for a dolly but it wasn't in the truck because it was off hours, we had to make do without one.

Nicholas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
3.0

I believe that if you are doing a local trip you should be guaranteed 20 miles. I also brought it back with the same gas I left with and still charged me for some gas. I just think it's unfair.

Todd J. 
Clasificación:
1.0

The mat of the U-Haul was dirty. The website kept crashing when I tried to upload "dispute" photos. The staff was mostly unfriendly and even rude. Worst of all, the pictures of the van that I had to "dispute" were taken when it was brand new â€" even though the van had clearly seen a lot of use. It was was covered in dirt, dents, and scratches. If I hadn't "disputed" its condition, I may have been charged. Why would U-Haul upload pictures of a brand-new vehicle even though it's clearly been in use for years? The answer: to charge people for "damages" that were already there... which is a highly disreputable business practice. Additionally, having to "dispute" all these false photos made me late for my move-out. I have screenshots of these photos I had to "dispute" and will be posting more reviews and will be spreading this on social media for people to see. This is not how business should be conducted by a large company such as U-Haul. A refund is certainly in order.

MATTHEW W. 
Clasificación:
3.0

Put gas in the vehicle. I had less than 1/8th of a tank of gas (touching the "E"). Asked the staff if they had anything with gas and they informed me that the other vehicle had less than mine. Who rents vehicles this low on gas? I had to travel to Capitol Hill to gas this. This has to change. Are you kidding me?

ANDRE L. 
Clasificación:
4.0

Price was a bit high but facilities and staff were solid.

Ranon B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachel L. 
Clasificación:
1.0

Hire staff who are willing to assist customers. Horrible customer service. Lazy and uncoordinated employees.

GWEN B. 
Clasificación:
4.0

In the beginning, the experience was somewhat frustrating. But toward the end Rudy Young and Jorge Taylor worked as a team to improve service that enhanced my experience thereby making check-out rather quite pleasant.

WILHELMINA T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Felix J.  |  First Impressions 
Clasificación:
5.0

Keep up the great work. The manager on shift was excellent.

Donnetta M. 
Clasificación:
5.0

Staff was most helpful and friendly, Very good experience.

Linda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Athina P. 
Clasificación:
1.0

I reserved furniture pads and dolly and the location did not have those items which made my life/move 1000 times harder. I also got the truck at 1/4 of a tank. I then had to pull the truck out of a very tight spot that it was parked in. Finally while I was there, one of the staff realized that someone had been on hold for AN HOUR and they had just forgotten about it (this did not directly affect me but clearly an indication of how lost in the sauce this branch id).

Jacob F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harrison S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOAN J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE J. 
Clasificación:
4.0

Everyone was great and knowledgeable!! One team member saw I was struggling and volunteered his assistance. Grateful!

Marsha E. 
Clasificación:
5.0

Very friendly, helpful, and efficient

Amara S. 
Clasificación:
1.0

First truck had a broken mirror. Second truck had the check engine light on and the transmission sounded terrible on the highway. I had to gather the hand truck and dolly myself, while there were like 6 employees just standing around checking their cell phones. I'd fire the rental manager and most of the staff. Useless

John V. 
Clasificación:
3.0

I was supposed to pick at the Intown location, as per my reservation and your confirmation. The day prior to pickup I was advised the location changed to Great Falls, VA. Then at noon the day of pickup, the location was changed again to the South Capitol St location! This was confusing and unhelpful. I was not happy.

Benot B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFNEY J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JAZESA R. 
Clasificación:
4.0

My contact with the staff was minimal. Easy drop off. Much better equipped than the pickup location.

Gary L. 
Clasificación:
3.0

I drove 20 miles, and the UHaul location charged me for EIGHT gallons of gas. I think those trucks go more than 2-3 isles per gallon. In other words I was ripped off in gas fees. Also, I had reserved two rolling furniture movers and was only provided one. Not satisfied with with being overcharged for the gas nor the missing equipment.

Adam R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

They was very patient, nice and cautious.

Alfred P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
1.0

Reservation was all messed up and I think I was charged way to much for service.

Jonathan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claude L. 
Clasificación:
5.0

Great service, friendly knowledgeable staff.

Derrick M. 
Clasificación:
1.0

Have better communication. The truck wasn't at the location above and we were not informed of it. Only when arriving at the location we were told we'd have to go to another uhaul store 10 miles away.

Henrique G. 
Clasificación:
5.0

It was a pleasure to rent a truck from U-haul I recommend 100%

ROBINSON A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jaber H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Pamela B. 
Clasificación:
3.0

Key didn't turn in the ignition without trying a bunch of times. This happened every time I tried to start the truck. Got stuck at a gas station for 10 mins trying to turn the key. The suspension on the truck I rented seemed off, rear end was bouncing all over the place on decent pavement. Transmission took forever to shift up, which lead to poor fuel efficiency. Door took multiple attempts to close. Passenger window crank didn't work. No sun visor on the passenger side. Not the first I've driven a truck like this, but this truck seemed to be poorly maintained. The employees at this U-Haul location are kind and helpful! Easy to return and pick up the truck.

Ryan P. 
Clasificación:
5.0

A

imran N. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANTE G.  |  First Impressions 
Clasificación:
3.0

I was charged 62.70 dollars without my consent and for no reason. This company is a scam. Some of my items arrived damaged as well.

Patricio C. 
Clasificación:
5.0

The customer service was exceptional!

renee S. 
Clasificación:
1.0

Arrived early for my reservation, waited 15+ minutes to check in, and when we got to the truck, the additional items we had included in our reservation (furniture pads & furniture dolly) were missing. We waited an additional 30+ minutes for staff to try and locate the equipment before eventually telling us they didn't have it and asking if we could substitute. So by the time we finally left the facility, we had been waiting more than 1 hour. Because of this, we had our loading dock reservation time reduced and it took longer than planned to load the truck. This delay caused us to miss our reservation at the destination loading dock, which in turn took longer to unload than it should have. All of these delays (caused by the initial unpreparedness of the equipment at the facility) meant that we returned our truck ~45 minutes late and were charged double the amount we expected. Never use this facility unless you want to be guaranteed to run late and spend twice as much as you want.

Pearce C. 
Clasificación:
3.0

There was rat position all over our storage unit. Hopefully it is safe because I touched some, but I am starting to feel unwell.

John P.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Gabriella D. 
Clasificación:
5.0

The equipment and the truck were not ready

Benjamin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
5.0

Truck was pretty old and tired, but the staff was great.

Hugh M. 
Clasificación:
4.0

The tire sensor was on when vehicle was picked up, but there was no one there to resolve the problem.

Curtis A. 
Clasificación:
1.0

The Washington DC location was extremely rude and not helpful. The website also has a lot of issues when trying to edit reservations or upload photos for where the uboxes should be stored, for instance. I do want to emphasize that the Brunswick location U-Haul was amazing, kind, and helpful.

David H. 
Clasificación:
1.0

the manager is terrible

Luwam G. 
Clasificación:
5.0

Great customer service given by Tekica. She was very pleasant and professional both over the phone and in person when making the reservation. I also was able to witness and hear her giving continue great customer service when talking with another customer with anophone.

Earl W. 
Clasificación:
1.0

We were charged double for literally everything.... We even filled the gas tank to the request amount for a credit and they argued we didn't fill it enough, but we had picture evidence to prove it. Had to call customer service to refute and fix. The customer service agent actually was amazing!! She worked very hard to fix everything and she was very diligent!

Maxwell H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise C. 
Clasificación:
5.0

Great experience at this DC location! Had all the equipment I needed. Staff were friendly and helpful. Great service!

feven G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea S. 
Clasificación:
5.0

The truck was so badly out of alignment I could hardly steer straight. I almost crashed multiple times due to the truck not going where I turned the wheel.

Steven B. 
Clasificación:
3.0

it was to 🔥 hot inside the storage facility.. Real time a air-conditioner is 100% needed!!!

ERIC B.  |  Overall Experience 
Clasificación:
4.0

In answering yes that the truck I rented was clean, I mean to indicate that the cargo bay had very few bits of debris from the prior customer, and the outside had been washed. There was peeled paint and stains on the outside of the cargo bay, but this did not affect operation of the vehicle.

David H. 
Clasificación:
4.0

I picked up the truck and paperwork indicated fuel at 9/16 full. When I drove truck home, fuel gauge was exactly on 1/2 full mark. Nevertheless, I returned the truck today to where the fuel gauge was slightly beyond the 1/2 full mark. When I received my return receipt, I have been charged 13 dollars for 2 gallons of gas. So ultimately I returned the truck with more fuel than I started; the truck was a hunk of junk; I returned the truck cleaner than it has been likely in months; and I returned the truck in under 48 hours from rental and not eh full four days so U-Haul wins there on getting the truck back rented quicker. And for this I am hit with a 13 dollar charge. I cannot express how disappointed in getting hit with this extra charge. I'll be coming back to DC next summer to move daughter back home and can assure you a competitor will get my business.

JAIRUS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
1.0

For starters, honor a reservation and honor your promises to your customers. This place is a joke.

Walter C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hazel J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latonya T. 
Clasificación:
1.0

Again, train your employees in customer service, proper etiquette and decorum. You guys are making money and you're paying the employees, if they can't adhere to certain standards then they shouldn't work there. With the cost of gas when you're moving long distances it's very expensive and stressful. Basic customer service at your locations would go a long way. I don't just speak for myself

John W. 
Clasificación:
5.0

Some days it was hard to find parking to get to storage area

NAKUL G.  |  Overall Experience 
Clasificación:
1.0

I originally made a reservation for 4:00 pm on Sunday 7/31. As I was on my way (2 minutes away) I called to ask if they had my vehicle ready which I was told they did not. They then rebooked me with a mini-mover. When I arrived and asked for the vehicle, I was told the reservation had been switched for pickup at a Falls Church location. I didn't receive any notice of the rebooking or even the specific falls church location. I was truly enraged since I literally had no way to get a vehicle. I had to ask my landlord for an extension and rebooked the next day. The next day I arrived a woman was walking around helping customers with one shoe on. I was so confused. Finally got my van which was in good shape. When I returned at 10:00 pm that night , the fire alarm in the building was going off and 3 firetrucks were blocking the road and creating a chaotic scene. From my experience, this location and Uhaul's care for their client tell is an absolute disaster. You offer a truck guarantee “or $50” lol. Do you think $50 offsets the chaos I went through? Hell no. I've rarely ever been so angry at a company as I was on Sunday.

PATRICK O. 
Clasificación:
3.0

The service and truck were fine but this location is extremely difficult to navigate during a game. Road closures around the whole block mean you have to drive down the neighborhood sharing the road with impatient fans. Find a different location if baseball or soccer is happening.

Anh-Tu N. 
Clasificación:
3.0

El cliente no dejó un comentario.

John G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Justin K. 
Clasificación:
5.0

Very knowledgeable and provided great instruction.

David L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Kristen B. 
Clasificación:
2.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

The customer service at the location was great. Employees were kind and helpful. However, the truck I rented was not great. Both of the side view mirrors were broken and wouldn't stay in place as I drove, making it challenging to see cars next to me.

Alexis N. 
Clasificación:
5.0

Office staff were great and helpful.

Daryl B.  |  First Impressions 
Clasificación:
4.0

My stuff was stored well for 12 years! Everything was fun other than a few droppings and a little water leakage. But otherwise the Uhaul team was always helpful.

ADAM L.  |  Overall Experience 
Clasificación:
4.0

Very friendly and well job.

Alfred P.  |  First Impressions 
Clasificación:
5.0

Busy day and still good customer service

ALEC S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia B.  |  Overall Experience 
Clasificación:
4.0

The staff was friendly and helpful but there should have been someone at the entrance to the storage facility to help us figure out how the access worked. Several of us were at the entrance trying to figure out how to gain access and there was no one to help us.

VALERIE C.  |  First Impressions 
Clasificación:
5.0

The wait time to talk to someone in the store is sometimes very long. I think there needs to be more staff inside.

Margaret K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Louise W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TIFFNEY J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Moronfolu A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Letetia C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

lakia r.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Deborah L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVON R.  |  First Impressions 
Clasificación:
5.0

Online check-out wasn't working so I had to walk all the way to the office, since there isn't parking up there. But that's the nature of city locations. Thankfully the line was shorter than usual and Kelly was super helpful, nice, and efficient.

Dawn B.  |  Overall Experience 
Clasificación:
4.0

Well kept facility,clean and orderly

Johnny H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

aaron r.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LATOYA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James B.  |  First Impressions 
Clasificación:
4.0

The staff was very helpful and made sure I got the right unit. Even when we had to make changes, they were all very accommodating. Upgrade of POS equipment is needed for this location - credit card reader was not working nor was the entry card activation unit. Overall I had a very good experience, however.

Adrienne B.  |  First Impressions 
Clasificación:
3.0

What brings the experience down is the elevator. It gives a small shock and once stopped working altogether.

Debra S.  |  Overall Experience 
Clasificación:
4.0

I noticed a trainee on the keyboard terminal struggling to key in the information, because of her long finger nails. My intake wasn't as smooth as it could have been.

BRUCE B.  |  First Impressions 
Clasificación:
5.0

All around good service!

CHARLES D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHNC C.  |  Overall Experience 
Clasificación:
1.0

The rats was out of control I had to throw most of my things away because the rats had babies in my storage unit.

Janae C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James H.  |  First Impressions 
Clasificación:
2.0

When I came back to move my stuff out of my storage unit, there was water damage to many of the items. The only insurance option for the items does not actually pay out the value of the items, but a very depreciated calculator value. Not only that, but when I called U-Haul to report the damage, they told me several customers in my unit had previously had water damage, which was not disclosed to me before moving my furniture in.

Alice V.  |  Overall Experience 
Clasificación:
4.0

The only glitch was the elevator was acting erratic and kept getting stuck.

Elizabeth C.  |  Online Move In 
Clasificación:
5.0

Great staff. Very clean and neat storage area. Modern and well lit. Everything you need from a storage unit. Highly recommended.

KEIRROYALE P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

robert a.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Adrienne T.  |  Overall Experience 
Clasificación:
2.0

This facility rated below average to me due to my first experience here. I specifically asked for a walk in storage due to storing of furniture, but I received a stack storage. We had to manually lift our heavy furniture in the air to place into space. I did not go back to customer service to correct the mistake because checking in was horrific. They ladies were on their cellphones, they did not look or act professionally welcoming. When they finally assisted me it took at least 30 mins or more to set us up for service. I was very confused on how long it was taking when I had already made the reservations by phone. I continued to be professional hoping it would help quickly with my processing in. I moved my things out of this facility storage less than 30days later. There is a very high need for training in customer service at this location.

LATANYA B.  |  Overall Experience 
Clasificación:
2.0

There was a leak in my original unit and water destroyed several items. I emailed you 3X with pictures and was ignored each time. These were the same emails from both of you to inform me of the leak and how to move my unit. Scum. My destroyed items is worth never having to deal with people and a business like yours.

JUSTIN C.  |  Overall Experience 
Clasificación:
2.0

The check-in process took very long and was super messy. Once in the facility we had to wait for some time because they were out of locks.

Henry Dirk M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny H.  |  Overall Experience 
Clasificación:
5.0

Excellent ! Jenai was great kind and friendly and attentive to my storage needs!

EDUARDO M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shauna S.  |  First Impressions 
Clasificación:
5.0

Thank you all for all of your help!

DeVona B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

madrine p.  |  Overall Experience 
Clasificación:
5.0

Great people, service, location, and hours.

Lionel F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Derwin S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre J.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

gregory m.  |  Overall Experience 
Clasificación:
5.0

Sometimes the elevator doors were a little hard to open but other than that everything was great!

NAKIAMARIE L.  |  Overall Experience 
Clasificación:
4.0

Solid, clean space. Some mice problems, but that's to be expected in the city. Very easy to use the access system, and was glad to find out (the hard way!) that if you're not logged in and open your unit, an alarm goes off!) Only challenge I had was not feeling safe there after dark…mostly because of the neighborhood.

MINDY S.  |  Overall Experience 
Clasificación:
5.0

#4. I marked No because the office was usually understaffed and the office personnel were not very friendly. Personnel encountered around the premises were usually nicer and friendlier. #6. The continuing irritation with management was the frequent breakdown of the elevator nearest the vehicle ramp. The real reason I left though is the frequent increases in rent. I considered moving to a smaller unit in your facility, but they are too difficult to get in and out of given my age. Instead, I moved to a unit in baltimore near my daughter, 5'w, 5'deep 10' high. entry by a regular sized door. #6 I would point out the rent is high and increases frequently..

MARIAN C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trelesa N.  |  Overall Experience 
Clasificación:
3.0

There is literally no parking. It is extremely inconvenient to get in and out of area. If someone is using the ramp to load or unload, the only option is to wait. If a car comes you may have to leave the area. The alarm sounds each time I open my unit. Once I walked and found a female employee who came and looked around and said it was ok.

Kirstin R.  |  Overall Experience 
Clasificación:
5.0

You guys Manager Rudy is definitely a blessing to the company. Always available and quick to have the best solutions for the customers most worried concerns, with a very warm and comforting vibe. Her team definitely follow right in her footsteps. Thank you guys for always making me feel welcome!!!!

Sheryell J.  |  First Impressions 
Clasificación:
5.0

No money back,I don't care for!

Robyn J.  |  Overall Experience 
Clasificación:
5.0

Happy Holidays

Eric A.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

SHELTON Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos P.  |  Overall Experience 
Clasificación:
5.0

After almost 2 years of storage, I am very satisfied with the management and staff and would recommend this location.

Michael W.  |  Overall Experience 
Clasificación:
4.0

Instructions on accessing the storage area were vague "here's a plan, this is your unit, that way". I had booked a first floor and got a third floor. Elevator is was not operational but there was no help. Overall, though, it is a great solution for Sae DC storage needs.

Carlos P.  |  First Impressions 
Clasificación:
5.0

I had a great experience with U-Haul And great customer service. ¡Gracias!

martha h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C.  |  Overall Experience 
Clasificación:
1.0

I never had a storage unit at I haul. I was a contact for someone. I never went to the facility or signed anything. I was not the owner of any thing there

Tara J.  |  Overall Experience 
Clasificación:
5.0

All staff was super friendly and helpful!

Jamie L.  |  First Impressions 
Clasificación:
5.0

The associate that rented and showed us our unit was extremely helpful. He provided details on the alarm system for the unit as well as let us know where to find, and how to use the rolling stairs to make our move in experience easier. I'm thankful that he was so helpful.

Derrick M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ronald k.  |  Overall Experience 
Clasificación:
5.0

Lighting in my unit could have been better but overall, great staff and experience. And i had a unit with a big old pole in middle of it! 浪

Nikki L.  |  Overall Experience 
Clasificación:
4.0

Glass windows to view outside instead of brick walls Makes it feel safe.

Carol S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Nakita S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

wesley S.  |  Overall Experience 
Clasificación:
5.0

Thank you guys for being kind, patient, considerate and customer friendly!

Rosalyn C.  |  Overall Experience 
Clasificación:
5.0

My experience was good. The items I had stored there I no longer need to store.

shirley h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSEPH C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Peter G.  |  Overall Experience 
Clasificación:
5.0

Since 1501 South Capital ST SW, has cleaned out all those Ridiculously rude and lazy employees in 2018, who spent their time gossiping and twerking in the parking lot. I almost removed my stuff twice, to find a more professional environment, I'm so glad that they were able to clean that place up, good Job

Earl J.  |  First Impressions 
Clasificación:
5.0

Great workers friendly and courteous staff. Will definitely tell family and friends to use this particular store.

Evangela E.  |  First Impressions 
Clasificación:
5.0

Great Service

corey g.  |  Overall Experience 
Clasificación:
5.0

Well informed and pleasant staff.

Patric P.  |  First Impressions 
Clasificación:
3.0

When I picked my items up there was an extreme amount of mice dropping over everything and there was damage to my clothing and bedding. I had to throw it out.

Lisa C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M.  |  Overall Experience 
Clasificación:
5.0

The employees were very friendly and helpful!

REBECCA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Manaal I.  |  Overall Experience 
Clasificación:
3.0

Rodents were a huge problem. The staff were either really nice or incredibly rude. I didn't like the fact that I had to pay extra to have access in the evening.

JULIA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER T.  |  First Impressions 
Clasificación:
5.0

Well Bottom Line We Must Think If The Future for all mankind...and U - Don't or hasn't given anything back to the community not the community that they are station in but the surrounding community's the poor areas .those area where a donation from a big company like U Haul would be Greatly Appreciated.. am not asking that u give this city a dime but that u put something in community's that can use any kind of enlighting ..advanced math books that kids in the down trotting areas don't see any educational Tool hand sanitizer masks ...give back ..get in y'all's board room and put together a think tank crew or SEND FOR ME.. AND ILL PUT SOMETHING WELL TOGETHER FOR U-HAUL AND THE COMPANY WILL FEEL GOOD ABOUT ITS DIRECTION ... ESPECIALLY DIVIDE AS THE COUNTRY IS NOW AND REALLY HAS AWAYS BEEN ...R ,SAMOUEL JOHNSON

RODERICK J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl B.  |  Overall Experience 
Clasificación:
5.0

First impression of facility was good. Online application process was quick and no hassle getting access immediately after. Amit was very helpful and able to assist me with finishing my move in. Satisfying transition from my previous storage company.

Brad R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanne t.  |  Overall Experience 
Clasificación:
5.0

Staff very friendly and helpful

Wendell D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bearlyn A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LaVon W.  |  Overall Experience 
Clasificación:
4.0

Get rid of the mice poop.

ZIMAM S.  |  Overall Experience 
Clasificación: