Customer Reviews for U-Haul Moving & Storage at S Capitol St SW

8,784 comentarios

1501 S Capitol St SW   Washington, DC 20003
(@ P St)

(202) 554-2640

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(202) 554-2640

1501 S Capitol St SW
Washington, DC 20003
(@ P St)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

I was grateful for the assistance and sensitive caring the staff provided to me. I appreciated the extra steps to aid my move in.

Paul L.  |  First Impressions 
Clasificación:
3.0

Things happened and I got my stuff out of your possession by the next billing cycle

Kalisa D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie S. 
Clasificación:
4.0

Pretty good besides security. Man without a home once caught me off guard leaving my unit on the 3rd floor. Another time one bothered me by my car at the loading dock. Think more security should be by that entrance off Half St

Dionna J.  |  Overall Experience 
Clasificación:
3.0

Ninguno

Edward R. 
Clasificación:
5.0

The woman that actually walked me to my storage unit was the most professional.

Crystal J.  |  First Impressions 
Clasificación:
1.0

We waited 30 mins to get helped and then uhaul was parked in a line of other uhauls making it hard to get out. The uhaul also eventually broke down and roadside had to tow it.

Lisa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaitlyn F. 
Clasificación:
4.0

The only problem I had was the elevator not working properly from time to time.

Yvette D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

NIGEL G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathleen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karla O. 
Clasificación:
5.0

The staff was plentiful very professional and easy to work with. Very efficient and polite. Would definitely visit this location again

gail d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

The staff were very helpful with adjusting my mirrors and helping me get other people to be authorized drivers.

ELIANA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianne B. 
Clasificación:
3.0

El cliente no dejó un comentario.

William D. 
Clasificación:
2.0

El cliente no dejó un comentario.

Matthew F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya M.  |  Overall Experience 
Clasificación:
3.0

The truck was dirty. The inside looked like if it had never seen a disinfecting wife. The truck also smelled really bad.

Deron T. 
Clasificación:
5.0

I was met by the GM Brian who read the notes on my files and acknowledged my bad experience at the Southaven MS location; that made me feel appreciated. The rest of the team were unsurprisingly pleasant and helpful, leadership comes from the top. I have only one issue with this location, I was promised a 10x10 storage and was given a 10x15 storage at a higher cost, and this was done by canceling my reservation and creating a new one. The rate I reserved should have been honored regardless of availability.

Kyle N.  |  First Impressions 
Clasificación:
5.0

God wills it

NATHAN J.  |  Overall Experience 
Clasificación:
5.0

I was met by the GM Brian who read the notes on my files and acknowledged my bad experience; how about that for a change! The rest of the team were unsurprisingly pleasant and helpful, leadership comes from the top. I should know, I lead a team of 200+ employees, supervisors and managers. I have only one issue with this location, I was promised a 10x10 storage and was given a 10x15 storage at a higher cost, and this was done by canceling my reservation and creating a new one. The rate I reserved should have been honored regardless of availability.

Kyle N. 
Clasificación:
5.0

Currently my favorite uhaul place ever!

Tyler G. 
Clasificación:
3.0

El cliente no dejó un comentario.

tameka r.  |  Overall Experience 
Clasificación:
5.0

Very nice and helpful!

donovan e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rheanna K. 
Clasificación:
3.0

11/16/2022 - I was charge incorrectly for gas, and had to dispute the charges. The employees were able to confirm that I was overcharged and correct the situation. I am concern that this could be a systematic problem. This was my biggest concern.

Donavan T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jamie F.  |  Overall Experience 
Clasificación:
5.0

Terrific service. Super pleased. Couldn't be happier.

Chris B.  |  First Impressions 
Clasificación:
5.0

The woman who helped at the counter was great! She really made sure I knew what was needed and maintained focus on me despite phone calls and everything else happening around us. Great experience!!!

Max G.  |  First Impressions 
Clasificación:
4.0

Be clear where we can park on the street.

craig K. 
Clasificación:
3.0

The truck was very dirty outside and found old food on the floor inside. The contract said the truck had 1/2 tank, but it only had 1/8 of a tank. The woman who checked me in was nice and I did not have a wait.

Lynn S. 
Clasificación:
2.0

The front desk associate attempted to charge us for insurance without our knowledge. Will not return to this location.

Olivia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie G. 
Clasificación:
5.0

The staff was super friendly and very helpful.

Melissa L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alyssa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracey J. 
Clasificación:
5.0

I have used this store multiple times and have always been satisfied with the service. Never had any issues

Carroll Q. 
Clasificación:
1.0

El cliente no dejó un comentario.

Alexander D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth E. 
Clasificación:
4.0

El cliente no dejó un comentario.

NIA A. 
Clasificación:
2.0

They charged me for a dolly and furniture blankets I never used.

Sharon W. 
Clasificación:
1.0

We were overcharged by over $200 and the checkout process was a mess. First we were issued a van that was boxed in. Then we were issued a different van with a contract stating the mileage was 130 less than the odometer. We asked to have this fixed and customer service said they would fix it but did not. Then the link to check in the van didn't work so we had to call uhaul. Then we were charged the wrong amount.

Eleanor B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Farah A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAMIL A.  |  Overall Experience 
Clasificación:
5.0

Tekita, Crystal, Chris, and Kelly blew me away with their professionalism, exceptional customer service, and knowledgeability. I was planning to only rent a truck from Uhaul, but after interacting with the staff, I decided to take advantage of Uhaul's storage facilities as well. I'm glad I chose Uhaul, and that is primarily due to the outstanding experience that I had with the staff.

Erica T.  |  First Impressions 
Clasificación:
5.0

Y'all have very good customer service and it's very clean and neat and professional and I will prefer other customers to y'all because your customer service are very friendly people to work with and they love to keep your smile on your face I will continue working with your service

erainia m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tyrone J. 
Clasificación:
5.0

The costumer service was great from the staff, but I rented a pick up truck and I don't think it was safe to drive. The light for low pressure tire was on. And when I loaded and drive it the truck was shaking very bad. I just feel that it was unsafe to drive. And the milliege of the truck wasn't updated on the contract I got.

Beatriz A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danesha G. 
Clasificación:
1.0

The staff were not helpful and unprofessional. The vehicle was just ok. I must say the staff members were attempting to assist me yet on the cell phone using profanity and extremely slow and unhelpful. I would never use them again.

richard H. 
Clasificación:
5.0

good, no stress Just pick and go

iimanouel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

harry k.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine M. 
Clasificación:
5.0

Friendly staff and quick service!

JASON E. 
Clasificación:
5.0

Great customer service!

samuel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

keri j.  |  First Impressions 
Clasificación:
5.0

Friendly, helpful staff, everything you need for a move, really nice facility. Only issue in this location is there is no parking for those who are renting trucks for the day or a few hours. I Ubered over because of that.

Karla O. 
Clasificación:
5.0

El cliente no dejó un comentario.

zavala B. 
Clasificación:
2.0

El cliente no dejó un comentario.

EVAN M.  |  Overall Experience 
Clasificación:
5.0

Received extraordinary customer service!! previously rented a truck a few months ago and was in tears for the horrible service and abuse I received. I tried hard to avoid this location because of this, but i had no choice and i'm so HaPpY all ended well. The NeW management is GREAT!! thanks so much Brian!! You're the cat's whiskers!

Julie H. 
Clasificación:
2.0

I got charged for gas. $61.50 in total even though I filled the tank up past the point I received it at. The self-service instructions were insufficient.

Daniel C. 
Clasificación:
5.0

The staff were incredible. They stayed open after close and gave us everything we needed to make sure our things arrived on time despite our hiccups.

Pierce G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN L. 
Clasificación:
5.0

Staff is great, friendly and very helpful.

MARK A.  |  Overall Experience 
Clasificación:
3.0

Web site was difficult and confusing. U-Haul agent at facility very friendly and helped me navigate the rental process. Thumbs up.

Robert O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Valerie H. 
Clasificación:
4.0

Staff was pleasant, helpful and through in explaining the check out and check in process.

KAREN M. 
Clasificación:
4.0

The service was good

AL T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOWARD R. 
Clasificación:
1.0

I actively would encourage people not to go to this location. I got charged $150 for damages that I can't even confirm happened under my use. I have been a user of UHaul for some time now, but this experience has made me want to swear of UHaul forever and start using Penske or Budget Truck. On top of the charge, and summed up 2 hours was wasted as I was tossed around from rep to rep in the corporate office unable to return the call that the head manager at the location had called me from and requested I call her back-- dreadful experience- I have had better customer support from Comcast.... that should burn. Here is my tip as someone who is in client management: Communicate and know what the heck you are talking about before filing a dispute on if the damage was covered by the CDW.

Thomas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey B. 
Clasificación:
1.0

Customer service in the store was super poor. The rep was very unprofessional and annoyed that he had to assist me in picking up my rental truck that I had reserved. The truck itself is hazardous to be driven. It must be reported to the highway safety. I am not sure how such piece is even allowed on the roads. Driver seat doesn't move. Check engine light is on. Breaks barely exist. Driver side mirror kept flipping over which made it difficult to see left side traffic. The back door latch was difficult to open and close. It would get stuck. The steering wheel is completely worn out. Turing the wheel left or right causes the truck to veer off road. It needs alignment. One of the headlights is out so driving at night was scary. This is a very dangerous vehicle to be on the road.

Hebah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAMIL A.  |  First Impressions 
Clasificación:
2.0

Make sure employees know their inventory of what they have and don't have

Emily B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tabea L. 
Clasificación:
4.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

Just find customer parking on lot

Donald M. 
Clasificación:
3.0

Fix the traffic situation getting in and out is a horror story.

Tyaire W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamia C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon R.  |  Overall Experience 
Clasificación:
3.0

I can understand working with people can be difficult but some people are just plain rude. No one is forcing you to work here and we're all trying to get everything done as quickly as possible to get out of your hair. Being unprofessional makes the experience longer and more difficult. This is only for the store itself, talking to the main U-Haul department (wherever theyre located) over the phone went perfectly well.

Claudia B. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

Catherine R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sequia S.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Juanita R.  |  Overall Experience 
Clasificación:
4.0

The location is great! But I leased a truck that was on empty. The person who helped me told me that it was down to a 1/8 of a tank. Well guess what, it did not have that much. As I proceeded to get gas I ran out of gas on the side of the road. At first, I could not get a hold of them and finally when I did, the representative told me that I should have went to a gas station closer to the location, which she should have told me that info when I leased it. Not being from the area I had no ideal that there was a station located not far from the location. Luckily someone was following me who helped me in the pouring rain. They didn't have a gas can and had to purchase a can. Also, when they returned after about 40 minutes and after we put the gas in it wasn't enough to get it started. Another 30 minutes passed to get more gas. Total nightmare on leasing a truck which they knowingly knew was on empty. Worst experience ever.

Vanessa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew Lee B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lubomir O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty J.  |  Overall Experience 
Clasificación:
5.0

Staff was knowledgeable and professional

CHARLOTTE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniyel B. 
Clasificación:
5.0

Keep up with your good customer service.

Jules B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSE D.  |  First Impressions 
Clasificación:
4.0

Bueno

avis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelica F. 
Clasificación:
5.0

The staff at this U-Haul location were very friendly and helpful, ensuring I had a vehicle that would satisfy my needs as well as be a more comfortable ride for my trip that was over 650 miles.

Narvaez S. 
Clasificación:
5.0

excellent service

David L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Raphael A.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

ASHA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stefan H. 
Clasificación:
1.0

They was so ghetto & rude. I was surprised because I never been to a u haul Location & had to experience that type of behavior. Please talk to your staff.

Rasheeda T. 
Clasificación:
1.0

El cliente no dejó un comentario.

TRAVIS O.  |  Overall Experience 
Clasificación:
3.0

There were no furniture pads and I had to buy them myself.

Sara E. 
Clasificación:
4.0

Disappointment with the size of the one bedroom I had to throw some of my things away because it did not fit in the container.that 1bedroom it should be for an efficiency apartment, Not happy with the size at all. My storage unit was bigger then the container.

grecia K. 
Clasificación:
5.0

Charmise helped me get my preordered van and made it very clear on charges and helped me in an efficient way! Ps you can tell her i said that, she's a very good employee and helps the customers on every question!

Sergei G. 
Clasificación:
5.0

The equipment was very clean and the agents were friendly and accommodating.

Juanita C. 
Clasificación:
5.0

I thought the box would be gently moved but I had a couple of items broken do the transportation.

Ebone N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Moronfolu A.  |  Overall Experience 
Clasificación:
5.0

Jorge and the entire team were absolutely wonderful. We originally wanted to get storage down the street at at Public, but once we got to the UHaul on S Capital, it was clear which one the better option was. We felt much more comfortable at UHaul and that is thanks to the entire team that day who were all so nice and answered all our questions. Thank you Jorge and team!!!

AYEN B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn S. 
Clasificación:
2.0

I had a very poor experience returning the vehicle arriving at 6:50 and employees stated they didn't take back vehicles after 6:45 even though store hours are until 7:00

Stephanie S. 
Clasificación:
1.0

No help. No place to park. Many people walking around facility trying to figure out how to proceed

George C. 
Clasificación:
5.0

The truck was on empty when I picked it up. Would have been nice to have at least a quarter of a tank.

Bryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oluniyi B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Seirra J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

David L. 
Clasificación:
3.0

Very hard to find the entrance however staff is friendly and helpful.

Daneesha L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
3.0

The employees who helped me were great! The system there is flawed and caused them and me to spend waaaaay more time than necessary finding an actually available storage space. I reserved a space online. I showed up and it was one of many spaces that users had not paid for on time. It took a full hour for the employees to locate an actually available space. Showed up at 7am, left with a reserved space at 8:55 am. What a waste of time.

Jean L. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lessie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas G. 
Clasificación:
1.0

I want to say the in my previous business with u-haul I never experienced such terrible customer service, I want to elaborate about it, wondering whether or not are you going to take actions, I hope you do, when I rented this unit I had to put my cc on file because I had to go out of town, when I came back I went to the location on 1501 S Capitol SE DC, I asked a lady in customer service how you cancel of services policy worked, she said: "all you gotta do is empty the unit before the due date and that's it" and I did exactly that way. Worth to mention that in my previous business with u-haul I paid cash so this time was a new experience, on the due date I noticed I was charged from u-haul and I called to see what happened, the man that picked up my call which by the way never presented properly with a name or employee number with a very rough and aggressive attitude said when I questioned him about the charge: did you cancel the unit? I did, did you leave the unit locked? No, the pad lock is mine why should I leave it, no you did not cancel because the unit still active, he said, it upset me and I said well you should train your people properly because I came and asked how to cancel of services policy work and this lady said... This man needs to go through customer service training again, he said: am gonna send someone to make sure the unit is empty and unlocked and hung up on me. I came back to 1501 S capitol st SE DC after I called my bank to freeze any activity from u-haul in my bank account, and this sweet young lady, a manager, took care of me as any professional business representative would and "fixed" my situation, now everything seems okay, I am just waiting to get my hard earned money back. The 2 hours I spend over the phone calling my bank and u-haul is over, i never was able to address this situation over the phone because nobody ever answered in the complains department my call, I tried a different line for reserve, make a payment or continue services with u-haul and the call was answered within seconds by Marjorie, she wasn't able to help for obvious reason, I needed to talk to complains and no services, I just hope nobody in the future experiences what I did in the future. Gracias!

miguel g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nadirah S. 
Clasificación:
2.0

Not have a homeless person sleeping in the truck when I go to pick it up

Peter B. 
Clasificación:
5.0

Good people working there thanks for the service

Tracy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brittany F. 
Clasificación:
2.0

It's been 7day and you are still holding my money which caused me to overdraft on my account. It is unexpected that should continue happening. The last time I used this service the same thing happened. Please release my money. I have paid in full.

Wilhelmina A. 
Clasificación:
2.0

Manager is rude , staff is rude correction staff that was working yesterday. Not helpful at all. How does a storage facility have NO UNITS available then when asked for alternative locations you give wrong information. Very much a waste of time. 0/10 recommend getting a storage unit here.

BRITTNI P.  |  Overall Experience 
Clasificación:
5.0

Very helpful and pleasant customer service with a smile.

Kenneth L. 
Clasificación:
5.0

Jorge was incredibly polite, easy to work with, and made my entire experience a pleasure :)

Steve L. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRITTNI P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

candis j.  |  First Impressions 
Clasificación:
5.0

Very smooth and fast Administration and move-in. Great friendly staff, offering help with loading. Clean storage, huge freight elevator. ¡Gracias!

Katalin M.  |  First Impressions 
Clasificación:
4.0

Price was a bit high but facilities and staff were solid.

Ranon B.  |  Overall Experience 
Clasificación:
4.0

In the beginning, the experience was somewhat frustrating. But toward the end Rudy Young and Jorge Taylor worked as a team to improve service that enhanced my experience thereby making check-out rather quite pleasant.

WILHELMINA T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Felix J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOAN J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFNEY J.  |  First Impressions 
Clasificación:
5.0

They was very patient, nice and cautious.

Alfred P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jaber H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DANTE G.  |  First Impressions 
Clasificación:
3.0

There was rat position all over our storage unit. Hopefully it is safe because I touched some, but I am starting to feel unwell.

John P.  |  First Impressions 
Clasificación:
3.0

it was to 🔥 hot inside the storage facility.. Real time a air-conditioner is 100% needed!!!

ERIC B.  |  Overall Experience 
Clasificación:
5.0

Some days it was hard to find parking to get to storage area

NAKUL G.  |  Overall Experience 
Clasificación:
5.0

Very knowledgeable and provided great instruction.

David L.  |  First Impressions 
Clasificación:
5.0

Office staff were great and helpful.

Daryl B.  |  First Impressions 
Clasificación:
4.0

My stuff was stored well for 12 years! Everything was fun other than a few droppings and a little water leakage. But otherwise the Uhaul team was always helpful.

ADAM L.  |  Overall Experience 
Clasificación:
4.0

Very friendly and well job.

Alfred P.  |  First Impressions 
Clasificación:
5.0

Busy day and still good customer service

ALEC S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia B.  |  Overall Experience 
Clasificación:
4.0

The staff was friendly and helpful but there should have been someone at the entrance to the storage facility to help us figure out how the access worked. Several of us were at the entrance trying to figure out how to gain access and there was no one to help us.

VALERIE C.  |  First Impressions 
Clasificación:
5.0

The wait time to talk to someone in the store is sometimes very long. I think there needs to be more staff inside.

Margaret K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Louise W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TIFFNEY J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Moronfolu A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Letetia C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

lakia r.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Deborah L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVON R.  |  First Impressions 
Clasificación:
5.0

Online check-out wasn't working so I had to walk all the way to the office, since there isn't parking up there. But that's the nature of city locations. Thankfully the line was shorter than usual and Kelly was super helpful, nice, and efficient.

Dawn B.  |  Overall Experience 
Clasificación:
4.0

Well kept facility,clean and orderly

Johnny H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

aaron r.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LATOYA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James B.  |  First Impressions 
Clasificación:
4.0

The staff was very helpful and made sure I got the right unit. Even when we had to make changes, they were all very accommodating. Upgrade of POS equipment is needed for this location - credit card reader was not working nor was the entry card activation unit. Overall I had a very good experience, however.

Adrienne B.  |  First Impressions 
Clasificación:
3.0

What brings the experience down is the elevator. It gives a small shock and once stopped working altogether.

Debra S.  |  Overall Experience 
Clasificación:
4.0

I noticed a trainee on the keyboard terminal struggling to key in the information, because of her long finger nails. My intake wasn't as smooth as it could have been.

BRUCE B.  |  First Impressions 
Clasificación:
5.0

All around good service!

CHARLES D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHNC C.  |  Overall Experience 
Clasificación:
1.0

The rats was out of control I had to throw most of my things away because the rats had babies in my storage unit.

Janae C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James H.  |  First Impressions 
Clasificación:
2.0

When I came back to move my stuff out of my storage unit, there was water damage to many of the items. The only insurance option for the items does not actually pay out the value of the items, but a very depreciated calculator value. Not only that, but when I called U-Haul to report the damage, they told me several customers in my unit had previously had water damage, which was not disclosed to me before moving my furniture in.

Alice V.  |  Overall Experience 
Clasificación:
4.0

The only glitch was the elevator was acting erratic and kept getting stuck.

Elizabeth C.  |  Online Move In 
Clasificación:
5.0

Great staff. Very clean and neat storage area. Modern and well lit. Everything you need from a storage unit. Highly recommended.

KEIRROYALE P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

robert a.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Adrienne T.  |  Overall Experience 
Clasificación:
2.0

This facility rated below average to me due to my first experience here. I specifically asked for a walk in storage due to storing of furniture, but I received a stack storage. We had to manually lift our heavy furniture in the air to place into space. I did not go back to customer service to correct the mistake because checking in was horrific. They ladies were on their cellphones, they did not look or act professionally welcoming. When they finally assisted me it took at least 30 mins or more to set us up for service. I was very confused on how long it was taking when I had already made the reservations by phone. I continued to be professional hoping it would help quickly with my processing in. I moved my things out of this facility storage less than 30days later. There is a very high need for training in customer service at this location.

LATANYA B.  |  Overall Experience 
Clasificación:
2.0

There was a leak in my original unit and water destroyed several items. I emailed you 3X with pictures and was ignored each time. These were the same emails from both of you to inform me of the leak and how to move my unit. Scum. My destroyed items is worth never having to deal with people and a business like yours.

JUSTIN C.  |  Overall Experience 
Clasificación:
2.0

The check-in process took very long and was super messy. Once in the facility we had to wait for some time because they were out of locks.

Henry Dirk M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny H.  |  Overall Experience 
Clasificación:
5.0

Excellent ! Jenai was great kind and friendly and attentive to my storage needs!

EDUARDO M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shauna S.  |  First Impressions 
Clasificación:
5.0

Thank you all for all of your help!

DeVona B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

madrine p.  |  Overall Experience 
Clasificación:
5.0

Great people, service, location, and hours.

Lionel F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Derwin S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre J.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

gregory m.  |  Overall Experience 
Clasificación:
5.0

Sometimes the elevator doors were a little hard to open but other than that everything was great!

NAKIAMARIE L.  |  Overall Experience 
Clasificación:
4.0

Solid, clean space. Some mice problems, but that's to be expected in the city. Very easy to use the access system, and was glad to find out (the hard way!) that if you're not logged in and open your unit, an alarm goes off!) Only challenge I had was not feeling safe there after dark…mostly because of the neighborhood.

MINDY S.  |  Overall Experience 
Clasificación:
5.0

#4. I marked No because the office was usually understaffed and the office personnel were not very friendly. Personnel encountered around the premises were usually nicer and friendlier. #6. The continuing irritation with management was the frequent breakdown of the elevator nearest the vehicle ramp. The real reason I left though is the frequent increases in rent. I considered moving to a smaller unit in your facility, but they are too difficult to get in and out of given my age. Instead, I moved to a unit in baltimore near my daughter, 5'w, 5'deep 10' high. entry by a regular sized door. #6 I would point out the rent is high and increases frequently..

MARIAN C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trelesa N.  |  Overall Experience 
Clasificación:
3.0

There is literally no parking. It is extremely inconvenient to get in and out of area. If someone is using the ramp to load or unload, the only option is to wait. If a car comes you may have to leave the area. The alarm sounds each time I open my unit. Once I walked and found a female employee who came and looked around and said it was ok.

Kirstin R.  |  Overall Experience 
Clasificación:
5.0

You guys Manager Rudy is definitely a blessing to the company. Always available and quick to have the best solutions for the customers most worried concerns, with a very warm and comforting vibe. Her team definitely follow right in her footsteps. Thank you guys for always making me feel welcome!!!!

Sheryell J.  |  First Impressions 
Clasificación:
5.0

No money back,I don't care for!

Robyn J.  |  Overall Experience 
Clasificación:
5.0

Happy Holidays

Eric A.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

SHELTON Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos P.  |  Overall Experience 
Clasificación:
5.0

After almost 2 years of storage, I am very satisfied with the management and staff and would recommend this location.

Michael W.  |  Overall Experience 
Clasificación:
4.0

Instructions on accessing the storage area were vague "here's a plan, this is your unit, that way". I had booked a first floor and got a third floor. Elevator is was not operational but there was no help. Overall, though, it is a great solution for Sae DC storage needs.

Carlos P.  |  First Impressions 
Clasificación:
5.0

I had a great experience with U-Haul And great customer service. ¡Gracias!

martha h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C.  |  Overall Experience 
Clasificación:
1.0

I never had a storage unit at I haul. I was a contact for someone. I never went to the facility or signed anything. I was not the owner of any thing there

Tara J.  |  Overall Experience 
Clasificación:
5.0

All staff was super friendly and helpful!

Jamie L.  |  First Impressions 
Clasificación:
5.0

The associate that rented and showed us our unit was extremely helpful. He provided details on the alarm system for the unit as well as let us know where to find, and how to use the rolling stairs to make our move in experience easier. I'm thankful that he was so helpful.

Derrick M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ronald k.  |  Overall Experience 
Clasificación:
5.0

Lighting in my unit could have been better but overall, great staff and experience. And i had a unit with a big old pole in middle of it! 浪

Nikki L.  |  Overall Experience 
Clasificación: