El cliente no dejó un comentario.JESSE K.
Customer Reviews for U-Haul Moving & Storage at S Campbell
Springfield, MO 65807
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Booked online. Waited 30 min in line. Saw others who checked in online waiting in line with me. Although a line had formed staff randomly selected customers. There was no order. Customers waiting were becoming agitated because of this. My helper was polite yet needed alot of guidance. Check in equipment failed to work properly. Took an additional 20 min to locate truck. In the end truck was clean but had no power struggled to excellarate. I rented an appliance dolly and got a utility dolly which I could not use. Upon returning the truck I was told they ran out so I asked to be credited. Both the staff member and the manager said I was credited even though the bill still reflected the charge. I ask again and was told by the manager that it was removed and printed a new receipt. I reviewed it. Charge was still there. I just left because I got no help. Be warned. I thought $29.95 was good deal. No quite the case. All in $99. (Mileage)Trina Z.
Issues with truck starting , dash light with gears coming on . Truck not pulling up hills . 90 minutes for maintenance repair , could not fine anything wrong . This truck needs servingsKail G.
El cliente no dejó un comentario.Urangoo E.
We were not made aware ahead of time that the store didn't have the appliance dolly we reserved. Had we been told we could have looked to rent one elsewhere. We didn't have time to do that once we were already there. Then we didn't get the moving blankets we reserved. The staff was very nice and apologetic. Unfortunately not having those supplies was a big inconvenienceKevin H.
El cliente no dejó un comentario.Steve H.
El cliente no dejó un comentario.Taylor H.
Rental process easy and fast. Staff friendly and knowledgeable.Randy M.
When we arrived - even though we made reservation weeks ago - they tried to tell us all the vans we spoken for - luckily they found one. Found it odd that could have a reservation- but - might not get a van.Jill B.
Have all employees/system know if a vehicle is out of line up (one of the trucks had been vandalized overnight) I ended up with a truck with no ramp. I also received this survey before I received my official receipt, which they said would be sent today. That's not ideal. The truck I rented ran great.Sara B.
El cliente no dejó un comentario.Charles J.
El cliente no dejó un comentario.Edgar R.
The trucks should be full upon rental. It is really stressful to try to return the vehicle on 1/4 tank. I feel like this is a money grab by the CompanyGregory D.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Michelle G.
El cliente no dejó un comentario.Jodie H.
El cliente no dejó un comentario.Shari L.
El cliente no dejó un comentario.Jennifer A.
El cliente no dejó un comentario.Brandy H.
Easy to deal with.Gregory T.
El cliente no dejó un comentario.Tom S.
El cliente no dejó un comentario.Brian M.
Your team at that location was fantastic! If I ever need another one I will drive across town just to get one from this location even if that means more gas and mileage. Keep up the good workDavid J.
El cliente no dejó un comentario.Everett T.
Very helpful, easy to reserve and very clean facility. Staff was very helpful.Timothy A.
El cliente no dejó un comentario.Anil M.
Absolutely the best location. Everyone was extremely helpful. Wouldn't change a thing.Cassandra S.
El cliente no dejó un comentario.Eric D.
Stick to your word on pricingChristina R.
El cliente no dejó un comentario.Tyler M.
El cliente no dejó un comentario.Pamela S.
I always get friendly and professional service in here. These guys go above and beyond, their courtesy and hard work is very much appreciated.Jenn D.
Friendly happy and very helpfulKaren B.
Every time I have done the contactless pick up it sends me inside to get the keys. Even though it says to skip the line and walk up next to the counter, that is an uncomfortable thing to do with a bunch of people standing in line. You need to figure out a way to make it easier to pick up the keys without making the customer feel like they're cutting the line to interrupt the current transactions Going on with other customersDAROLD G.
El cliente no dejó un comentario.Frances B.
El cliente no dejó un comentario.Tony G.
El cliente no dejó un comentario.Anatoliy S.
I normally would not fill out a survey, but I did want to take the time to make you aware that Trevor off the best customer service ! I've had to rent a truck for the last three weeks and even though the at the customer services or pleasant Trevor went above and beyond to help and make my experience betterLisa T.
Extremely clean location with friendly knowledgeable employees.Neil G.
New facility is great! So much more spaceSuzanne E.
El cliente no dejó un comentario.Sherman R.
El cliente no dejó un comentario.Joseph G.
My bumper is Missing from my Motorhome due to poor connectionJamie M.
Super easy process. The staff were all very courteous and helpful.Jarrod H.
El cliente no dejó un comentario.Chad H.
El cliente no dejó un comentario.David L.
I do a lot of business with you guys! I know that's kind of a bad way to start one of these but I'm a little irritated the last three reservations that I have made I have had to find the equipment that I have wanted or needed to take care of the jobs that we were doing! Which will be expected not every location is gonna have everything you need every time that you need it your customer service was great the lady that helped me got me a reservation at another location the only problem was when I got there I wanted the cargo van I had reserved for two days! Instead got a 10 foot box truck! Very angry very upset not happy in any way shape form or fashion but I had to drive this truck to do the jobs that we needed to get done because our van is in the shop! I wanted a van for many reasons one I have a torn MCL and ACL in my knee and can't get up and down the ramp nor can I get my self into the back of one of those trucks because of my knee! Which means that I had to hire somebody to help me which cost me 150 bucks! The other point of having a cargo van is the gas efficiency for the job that I had to do this weekend I probably maybe would've spent $50-$60 at the very very high end ! But instead this week and I got to spend 125 because of the truck that I had and the not so excellent gas mileage. If I have to go to Penske or find something else to To help us when we need it I will definitely do that! I was OK the first time I was even OK the second time but this being the third time it's ridiculous and not needed! And then my favorite part was the young man that help me at the location I had to travel to ask me if I wanted to rent it or not because he could have somebody else rent it with no problem! So do you want it or not? Not the customer service that I was looking for! Overall a very irritating and not great experience! I'm not sure if I'll come back or not if I do when this happens again I will never do business with U-Haul ever againWilliam M.
El cliente no dejó un comentario.Steven T.
El cliente no dejó un comentario.David G.
El cliente no dejó un comentario.heidi B.
Ensure that the equipment is properly checked in when it is dropped off.Jay N.
My reservation being changed and not being contacted was a major issue. Visited 3 times before we left with equipment. 2nd gentleman was an evening worker and the only one to be of any assistance.Michele P.
No problem, fast serviceCHARLES S.
Just.keep doing what you're doing. Thanks!ROBERT S.
El cliente no dejó un comentario.Trudy M.
Hitch control box was not checked on installation and day before leaving MO, I find out the wiring did not work. Should have been checked when installed 2 months prior. Would have scored higher if not for that. Nice that I he fixed it under warranty that same afternoon. Thank you that. Other than 12 mpg with the trailer it was a nice trip.ROGER F.
El cliente no dejó un comentario.Lara P.
Everyone was very helpful!Karen M.
Great job all around, from pick up to drop off. Friendly staff and smooth process overall. Thanks for the excellent service!Andrea R.
El cliente no dejó un comentario.MELISSA L.
When I first picked up the trailer, it had a lot of dirt in the back. I asked for a broom to sweep it out, and then told them I would take it to power wash it before I used. The then allowed to pull to the front and they cleaned it out before I left. It was unisubecause things have been clean before.Mike S.
El cliente no dejó un comentario.Lakeshia N.
El cliente no dejó un comentario.Bessie B.
To keep there promise about sending an email that you returned the truckGregory H.
El cliente no dejó un comentario.Brandy H.
Overall a great dealing! Quick and easy!BRANDON B.
El cliente no dejó un comentario.Hyler C.
This is third time within a year I've rented from this location, renting 26 ft truck. First two times trucks were newer, nice, and drove very well. This last one had almost 175,000 miles on it and could not drive above 60 miles an hour without it shaking so bad that it was unsafe. Steering wheel would start to shake violently and make a horrible rattle sound which you could feel. Mentioned it when I turned it in and it was just shrugged it off, not even offered any type of compensation. I spent over $1500 within a year at this location, let alone the fuel spent. I thought some compensation would be offered. Very disappointed.paul R.
They guys loaded my uhaul in a fast friendly mannerHEATHER H.
El cliente no dejó un comentario.Richard O.
Kenneth was super helpful and tried hard to fix my wiring issue. He was so knowledgeable. Really appreciated him.Emily D.
El cliente no dejó un comentario.AARON J.
Absolutely awful. I reserved a month in advance for a 10 foot truck. They call the night before telling me that the only thing they had was 15 foot. Ok no big deal. They call 30 mins before my reservation the next day! To tell me oh by the way we lied last night. We actually only have a 26 foot. Rented at the same price but seeing as I was a one way customer the difference in gas prices was gigantic. Didn't seem like a big deal or any sympathy from them. Also asked for a van instead and even though they had plenty of them available they said it was for in town only and wouldn't make an exception even though it was their screw up on the truck.Seth S.
El cliente no dejó un comentario.Christine G.
El cliente no dejó un comentario.Ryan S.
El cliente no dejó un comentario.graham S.
El cliente no dejó un comentario.Angela H.
El cliente no dejó un comentario.JAMES B.
Male attendant that unhooked the 6x12 box trailer was competent, friendly, and accommodating. Obtained written turn in receipt quickly as UHaul was very tardy in delivering electronic emails for turn in receipts and other communications.Robert B.
Very pleased with my experience and really enjoyed working with this team. Excellent customer service!!!!!!!!!!!!!!!!!!!!charles K.
El cliente no dejó un comentario.Jami B.
El cliente no dejó un comentario.Matthew C.
Truck was very unstable and was terrible to drive. Suspension was a disaster, ust bounced constantly (loaded and unloaded) and the tires were bald. I have had a lot of good trucks in the past. This one needs a lot of work.Casey B.
El cliente no dejó un comentario.TODD K.
Great service all around. Best location in Springfield.GEOFFREY Y.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.April L.
Ken was so helpful and informative. Such an asset to your team. Thankful for his serviceJameson R.
El cliente no dejó un comentario.William R.
El cliente no dejó un comentario.Brenda L.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Greg B.
Beyond upset with my experience! I am currently renting a storage unit, and looking for a different place! A person should not have to move their units 3 times in 1 day because you don't know what your doing! Beyond impressed!Makenzie N.
El cliente no dejó un comentario.Cherry W.
El cliente no dejó un comentario.LINDA S.
El cliente no dejó un comentario.Kenyon Y.
El cliente no dejó un comentario.ErnaandElisabeth F.
Nothing at this timeLinda H.
El cliente no dejó un comentario.Guadalupe S.
El cliente no dejó un comentario.Louis B. | First Impressions
Graciascharles g. | First Impressions
El cliente no dejó un comentario.DIANE J. | First Impressions
El cliente no dejó un comentario.Amber P. | First Impressions
El cliente no dejó un comentario.Kelly J. | First Impressions
El cliente no dejó un comentario.Jacob W. | Overall Experience
Joshua and his crew go out of their way to make every part of the move in as easy and convenient as possible. We could not be more pleased with our experience with them and will definitely recommend this facility to anyone.jon b. | First Impressions
El cliente no dejó un comentario.Lizz H. | Overall Experience
El cliente no dejó un comentario.RICHARD B. | Overall Experience
El cliente no dejó un comentario.RICHARD B. | First Impressions
El cliente no dejó un comentario.RICHARD B. | First Impressions
Best experience i have ever had with uhaulDemarcus D. | Overall Experience
El cliente no dejó un comentario.Daniel O. | First Impressions
El cliente no dejó un comentario.Kevin M. | Overall Experience
El cliente no dejó un comentario.Lizz H. | First Impressions
El cliente no dejó un comentario.DAN A. | Overall Experience
El cliente no dejó un comentario.DANIEL B. | First Impressions
I called in advance for a bottom floor storage unit for a one bedroom house and when I got there I got a second floor unit the size of a closet that was the first time I had problems with U-Haul but they fix it it was a mess because they have no elevator to get to the second floor only stairs and I'm a 53-year-old lady. I had to bring half of my stuff back to my friends house until they fix the issue because I didn't have enough room in my storage. But other than that U-Haul's greatMELANIE S. | First Impressions
There ended up being some sort of mix up with the online reservation system, but the girl at the front counter was very helpful. She went above and beyond to get us a unit close to the door, even when someone else was helping us! She remembered us from the phone, and popped over to make sure we were getting the best of the best. I appreciate her very much, I didn't catch her name, but I know when she told it to the people she was helping next to us, it was a cool and unique name!Maizie D. | First Impressions
El cliente no dejó un comentario.Kevin M. | First Impressions
Josh Perkins is knowledgeable and customer oriented. His coworkers are equally so. Very impressed. And pricing is on point.Kerry N. | First Impressions
Love the all weather bays!Ken C. | First Impressions
El cliente no dejó un comentario.George P. | First Impressions
El cliente no dejó un comentario.BRENDA A. | Overall Experience
El cliente no dejó un comentario.DAN A. | First Impressions
El cliente no dejó un comentario.Christa C. | First Impressions
El cliente no dejó un comentario.Won Jun C. | Overall Experience
El cliente no dejó un comentario.Raymond B. | First Impressions
Great customer service. Our military family is happy!Brazil R. | First Impressions
I rented my storage several months ago and have had nothing but a WONDERFUL EXPERIENCE!!! From the friendly late reminders to excellent customer service. Zack and Trevor were the two I dealt with in person and they were too notch professionals . I will definitely recommend this location to all my friends and family God Bless AnnieAnnie G. | Overall Experience
El cliente no dejó un comentario.Deana B. | First Impressions
The manager at this this facility, Joshua Perkins, was always very helpful, courteous, and friendly. Because of him, and the facility itself, I would rent here again and recommend it to others.Trish R. | Overall Experience
El cliente no dejó un comentario.Lawrence C. | Overall Experience
El cliente no dejó un comentario.Thomas B. | Overall Experience
Manager and staff were friendly and helpful!Stacey D. | First Impressions
Great staff and facility!Doug B. | Overall Experience
El cliente no dejó un comentario.Michael s. | Overall Experience
The service was great! But it was pricey. I also had 3 payment issues that were thankfully all well-resolved. The customer service was great!! But the issues were a bit of an annoyance.Kayla R. | Overall Experience
El cliente no dejó un comentario.Frank R. | Overall Experience
They'll be upset about this score, when in reality and based upon certain events that took place that day, a more appropriate rating would have been POOR. We are a military family. My husband walked in and asked to be serviced, but the young lady flat out said "no". Then they asked if he had a reservation and because we did, they "made an exception". The entry card was intrigue and no one explained it. Everyone was in such a hurry to leave that by 5 minutes after closing, they were all gone and we were asking other customers for help. I'm okay with them being upset. The truth is the truth. But the guy serving us both as kind. Very.Derrick R. | First Impressions
El cliente no dejó un comentario.ROBERT R. | First Impressions
Very clean facility. Easy access.Suzie M. | Overall Experience
So cleaning. Professional. Rebates were good. Wow be using againJennifer M. | Overall Experience
El cliente no dejó un comentario.Mary A N. | Overall Experience
GraciasTerry W. | Overall Experience
El cliente no dejó un comentario.Won Jun C. | Online Move In
The most important thing to me was security. I felt safe going and taking care of things on my own and never had any doubt that my belongings would be safe in the unit. 10/10 would recommend!Heidi C. | Overall Experience
El cliente no dejó un comentario.BRENT P. | First Impressions
Great staff and check in service. Very clean facility.Doug B. | First Impressions
El cliente no dejó un comentario.Zach N. | First Impressions
After being advised by the staff that the unit I was looking at would accommodate a 1200 sq ft apt I secure the unit, upon seeing the unit and finding it was no more than a broom closet that was 10' tall. When I went back to the representative for assistance he called the store manager who refused to assist, snapped at me to get off the property that he can refuse service and told me if I did not leave he would call the police for trespassing, when I requested a refund I was told to call corporate that he wasn't refunding me until they made him do so. Upon contacting corporate I was issued refund and never returned but have received emails and a phone call telling me my storage payment is due. This location does not treat people well nor do they apparently manage their units appropriately as they did not document that the unit I secured was not used and the contract voided.PATRICIA K. | Overall Experience
El cliente no dejó un comentario.Al M. | First Impressions
Everyone was great and very helpful in getting us situated after a very long move.KENT B. | First Impressions
El cliente no dejó un comentario.Eduardo A. | First Impressions
El cliente no dejó un comentario.Desira P. | First Impressions
El cliente no dejó un comentario.Allen S. | Overall Experience
El cliente no dejó un comentario.STAN S. | Overall Experience
The manager Joshua Perkins is something else, he is abrasive, impolite, hostile, threatening. He threatened to call the police because I asked why they wouldn't honor a valid reservation on an appropriate sized storage unit. He refused to refund an inappropriately sized storage unit without the hassles of going through corporate.PATRICIA K. | First Impressions
El cliente no dejó un comentario.Brad B. | Overall Experience
Need to have 24hr access for the climate control so if something happens in middle of night and someone needs something they can get it from there storage.Michael C. | First Impressions
Everyone in the store was great. Before I got there I received a call telling me I couldn't get the unit I ordered, I was not offered the $50 for a change in reservation like advertised. I was offered to have the difference per month covered but the guys in the store couldn't guarantee it: Super frustrating.Rinnie R. | First Impressions
El cliente no dejó un comentario.Sophia M. | First Impressions
The staff were wonderful. I had a hard time figuring out how much space I needed. They were patient and helpful. They worked hard to find me adequate space, which turned out to be two rooms.. Then they worked made sure the rooms were in close proximity, making it easier for me, and those helping me move my belongings.Jerri A. | Overall Experience
I had a very smooth and efficient experience. The staff who helped me wer extremely professional and courteous.Jason J. | First Impressions
Manager Josh Perkins was very helpful and considerate of our needs during our three-month rental period.STEPHEN W. | Overall Experience
El cliente no dejó un comentario.Brandon H. | Overall Experience
El cliente no dejó un comentario.Michael D. | Overall Experience
El cliente no dejó un comentario.DAVID R. | Overall Experience
They were rude, unhelpful! To busy to help us But going out of their way to help HIGHER UP People.If we were rich or well to do.We would have been treated better.I was stressed out and got a very bad migraine from it allNot going to use it ever again after thisKathy N. | First Impressions
El cliente no dejó un comentario.Dan C. | Overall Experience
Everyone was very helpful in answering questions and helping me when needed. the facility and staff were great!Laura M. | Overall Experience
Was a great experience, other then the fact my wife and I fealt we were being stalked and watched like we where going to steal something. While moving in two girls in uhaul uniforms where constantly around us. Every time we turned around they where there. I mentioned this to rep who did the turn in on my truck. I was told they where the cleaning staff. He explained what thier jobs are. Honestly, my wife and I didn't appreciate the feeling we where getting. We suffered a loss at our last storage unit. Someone broke in and cleaned it out. It all started by my wife being watched by a couple of people while she was unloading our truck. So we are a bit touchy and suspicious. Just didn't like turning around and seeing this two employees all the time.Scott K. | First Impressions
El cliente no dejó un comentario.DAVID B. | First Impressions
El cliente no dejó un comentario.DARREN V. | Overall Experience
El cliente no dejó un comentario.Claude S. | First Impressions
El cliente no dejó un comentario.Brandon B. | Overall Experience
amazing service, totally impressed with how far storage has come. Super boujeeJennifer M. | First Impressions
El cliente no dejó un comentario.MILES W. | Overall Experience
We started out rocky, as our unit was smaller than what we were told, but we were given extra units that helped immensely!! We were then given an extra month's rental to help. Thank you, staff!!! We really appreciated your kindness!!! Coming from Iowa to Missouri with 27 years worth of accumulated stuff took a while to get to our new home!! Thank you, thank you, thank you!!!! Awesome!!!!!Rebecca T. | Overall Experience
Good but a little expensive. It was very secure and clean. The staff was great and very helpful! Would recommend!Kayla R. | First Impressions
I went with the medium size indoor storage unit. It was the biggest size but after I filled it I didn't have room for some stuff so I just gave that stuff away since I couldn't keep it. I really wish there had been bigger sizes for the indoor climate control units without having to get multiple units…Jamie E. | Online Move In
This rating is no reflection on the facility. I drove 500 miles to move someone and was on a very tight time schedule. I was help hostage by Uhaul because of a system wide computer issue that prevented the rental of storage units. I was delayed a day and required to stay over night incurring unexpected expenses. Very displeased with the situation!Hannah E. | First Impressions
El cliente no dejó un comentario.Broque D. | First Impressions
El cliente no dejó un comentario.Arthur M. | First Impressions
El cliente no dejó un comentario.Justin B. | First Impressions
El cliente no dejó un comentario.Michael D. | First Impressions
The staff was so friendly and helpful! I worked with several team members and they were all very knowledgeable and polite. I am really happy with the safety measures at the facility and the extended business access.Trent F. | Online Move In
The flow of helping customers that came in, needing much different things, was very fast and efficient. They were really nice guys. Also, the prices of mattress covers, tape, boxes and locks are really Really good and I think if I need those things again then I am going to the Uhaul store instead of Walmart. It's a bonus that you don't know about til you've been in the store.Kelli M. | First Impressions
El cliente no dejó un comentario.Tom P. | Overall Experience
I appreciated the assistance and patients I received when dealing with staff. Your team members were always polite and friendly. Everyone of your member who I encountered whether in person or on the phone answered questions and were knowledgeable to explain services. Even when my payment was late, consistent friendly service at all times. Pleasant in the middle of many crisis during this time in my life & the pandemic; U-Haul team members helped to make this transition as easy as possible without added complications. GraciasJennifer B. | Overall Experience
El cliente no dejó un comentario.Jackie M. | Overall Experience
El cliente no dejó un comentario.Charlene H. | First Impressions
It fuc@#& sucked. I'm not Sheila yet you kept sending me emails.SHEILA D. | First Impressions
I had a tough month and the individuals who helped me we friendly, patient and very helpful to explain things (even multiple times when necessary). It took a lot of stress off of me and I was thankful for their assistance and kindness.Jennifer B. | First Impressions
Servicios adicionales en esta ubicación
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