no improvement needed at this location ! fast in and out !!
joe J.Customer Reviews for U-Haul Moving & Storage at S Campbell
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Your website is a complete PAIN IN THE ASS.
STACEY S.You did well. Thanks.
David H.I called the store directly and they told me they were booked and I would have to call another on Glenstone. I reserved online and low and behold I had to pick up at the S Campbell location.
JOHN B.Nothing. Very young guys at the site working hard, know their jobs, and working efficiently. Very pleasant experience.
MICHAEL G.One of the best Uhal experiences I've had, it's like a Uhal super center!
Lance L.Great associates upon check in and return, very friendly
Jeff B.Was greeted by a very friendly and personable young man, named Joseph, who quickly and efficiently completed our request for a pickup truck. The truck was clean and ran smoothly. There were plenty of equipment options available to make a move easier.
Michael K.Dbl check and verify by initials and signature whether or not insurance was purchased
David H.It's tough to get good customer service these days. This crew was great! All of the staff was super friendly, helpful and informative. Best experience with U-haul.
Evelyn A.Very upset with the way Henry spoke to me. Getting defensive and rude didn't sit with me well at all after my overall experience of this rental. Overall I'm not satisfied at all outside of the credit given back to me. I didn't even get to finish my things needed to do with the truck as I did not feel safe one bit with this truck this time.
STACEE L.Nice bright and open parking lot. Very easy to drop off
DOUGLAS A.Be honest instead of deceitful. That would be a good start.
LAURA T.Top notch staff. Truck was ready clean, and equipped as requested.
Virginia A.Just continue with the great service that you always provide I have been to this location several times and have never been disappointed once
MARK G.Josh and zack always go over and beyond for myself and my mother. ( I have an indoor unit & my mom has two outdoor units across the street). Any time we need help or my mom with the touchy security across the street, everything is taken care of with your needs in mind. Thank you so very much
CARLEE R.Wonderful assistance and prompt service. The staff was excellent. My first experience with Uhaul and it has made our move very enjoyable. Gracias
Tudor C.Quick, no hassle, friendly staff!!
OKSANA V.Staff was super helpful and it was quick and easy! I really enjoyed the renting experience. I also loved that the vehicle I received was newer.
JOEL R.Zachary was super helpful and professional both times I have chosen this location.
MIKEL H.The staff was excellent! They were very knowledgeable and professional in helping me get the things I needed and explained the questions I had. I would definitely use that location again. Good job crew!
DANIEL C.Nothing. My car wouldn't start and one of the employees took the time to help identify potential options and think through solutions together . Even though none worked, I am grateful for the kindness.
TEMITAYO B.The gas gauge did not read correctly until well on the road. We put $92 in. We only drove 80 miles. Once the truck was in motion the gauge read correctly but it was too late. Otherwise we were super impressed by the location we picked it up at and the wonderful folks where we dropped it off.
RODNEY F.The manager and workers at this location was extremely rude. We had questions about the pending charges on our bill and instead of answering the question the manager told us to get out of his store with our attitude. The worker was not educated on the contract and how it worked they told us that we would get a rebate for the amount that we went over for the gas and then we went into the store to talk about it and the manager told us no that is not correct it says it in the contract which the worker was not aware of and did not know. This store needs to be re-trained on how to talk to their customers and how to know what the contract says I'll be able to explain it better to their customers. The manager was extremely rude he told me that I had an attitude when I was calmly talking to him and telling him maybe you should train your workers on how to know the contract and how to talk to customers he told me to get out of his store. This led me to believe that maybe he was telling me this because I was a female and I was sexist of him to just talk to me in that manner but he talk to my husband very respectfully and very calmly.
Tony O.Great, huge selection of rentals and supplies, excellent staff!
ROBERT A.Figure out how to avoid the system problem I encountered. Somehow at the drop off location the check-in guy's mobile app showed the truck went out at 0 miles on the odometer. So I owed something like $30,000 for the rental! Thankfully I had a paper copy of the contract which showed the starting odometer reading.
Michael T.Best selection of equipment in town
MICHAEL A.The check engine light was on when we got the rental. But overall it drove good.
DEVIN W.I've had two reservations and the first time I had to wait an hour for a truck. The manager did make it good though. Kudos to him. The second time they couldn't find my reservation and I paid in advance. So both times something was crazy. I think maybe somehow better management of reservations. The manager has been excellent to work with and the employees. I just think there must be something wrong with the system.
QUINTIN B.Good job can't think of anything else you can do maybe send a couple workers with the truck to load and unload just kidding good job
PAUL P.The website did not work well when I tried to get the truck that way, but thankfully helpful staff were on hand to get me going in my truck.
MICHAEL A.prefer to start a trip with more than a 1/4 tank in the truck.
BRIAN F.Everybody was great !! I will definitely use them again !!
EDWARD F.Requested receipt was told it was emailed but never received
ARMANDO N.Drop of could not have been any easier or quiet. Personnel was very pleasant.
Emidio C.Good customer service
MICHELE L.Easy in/easy out!
JAMES H.I have already told others about your team at this location and what a great team they are.
Robert D.Zach was very helpful during check-in and made the whole experience great!
DANIEL M.It was very easy easy to rent a moving vehicle.
Bobby P.The turn in process is unclear and I left very confused on the whole ordeal
EDWARD L.These guys did great! Checked thru, hooked up, and on the road faster than I expected. Awesome service when I returned a few hours later.
DIRK F.This was the absolute worst experience me and my family have ever had with uhaul. The incompetence of the employees not just at this location but at the other location in bolivar. I will definitely tell my friends and family to not use uhaul in the future. Not dealing with the stress from the incompetence and lack of knowledge from your employees. I want the extra charge that was put on my card talen off like i stated on the phone after the guy at your location said he charged me for an extra day. Even after we returned the truck the night before.
ANDREW P.Very friendly and helpful!!
BARBARA K.Customer service is consistently excellent. I have rented trucks and trailers at this location several times over many years.
RICHARD R.Two things-I have dropped off two trucks this week and was told I would receive a receipt in 5 minutes or so. I have never received the receipt for either truck. The last truck I rented and returned has an issue with the fuel gauge. When I rented it the truck had 3/4 of a tank of gas. I used 1/2 of that for my move. When filling the tank the fuel gauge never moved and got stuck at the 1/2 mark. I kept filling the tank thinking I was short the required amount. I started the truck and kept turning the key to see if the gauge would move. It never did and I put in 30+ gallons of fuel in the tank. I explained this at the counter and the three employees laughed and said sarcastically that they would get right on it. Not a great comment to someone who chose to do business there and spent $30 more than I needed to. I would rate this location higher but yesterday's experience brought it down.
Jim B.I called in advance for a bottom floor storage unit for a one bedroom house and when I got there I got a second floor unit the size of a closet that was the first time I had problems with U-Haul but they fix it it was a mess because they have no elevator to get to the second floor only stairs and I'm a 53-year-old lady. I had to bring half of my stuff back to my friends house until they fix the issue because I didn't have enough room in my storage. But other than that U-Haul's great
MELANIE S. | First ImpressionsThere ended up being some sort of mix up with the online reservation system, but the girl at the front counter was very helpful. She went above and beyond to get us a unit close to the door, even when someone else was helping us! She remembered us from the phone, and popped over to make sure we were getting the best of the best. I appreciate her very much, I didn't catch her name, but I know when she told it to the people she was helping next to us, it was a cool and unique name!
Maizie D. | First ImpressionsJosh Perkins is knowledgeable and customer oriented. His coworkers are equally so. Very impressed. And pricing is on point.
Kerry N. | First ImpressionsLove the all weather bays!
Ken C. | First ImpressionsGreat customer service. Our military family is happy!
Brazil R. | First ImpressionsManager and staff were friendly and helpful!
Stacey D. | First ImpressionsNeed to have 24hr access for the climate control so if something happens in middle of night and someone needs something they can get it from there storage.
Michael C. | First ImpressionsWas a great experience, other then the fact my wife and I fealt we were being stalked and watched like we where going to steal something. While moving in two girls in uhaul uniforms where constantly around us. Every time we turned around they where there. I mentioned this to rep who did the turn in on my truck. I was told they where the cleaning staff. He explained what thier jobs are. Honestly, my wife and I didn't appreciate the feeling we where getting. We suffered a loss at our last storage unit. Someone broke in and cleaned it out. It all started by my wife being watched by a couple of people while she was unloading our truck. So we are a bit touchy and suspicious. Just didn't like turning around and seeing this two employees all the time.
Scott K. | First ImpressionsI went with the medium size indoor storage unit. It was the biggest size but after I filled it I didn't have room for some stuff so I just gave that stuff away since I couldn't keep it. I really wish there had been bigger sizes for the indoor climate control units without having to get multiple units…
Jamie E. | Online Move InThis rating is no reflection on the facility. I drove 500 miles to move someone and was on a very tight time schedule. I was help hostage by Uhaul because of a system wide computer issue that prevented the rental of storage units. I was delayed a day and required to stay over night incurring unexpected expenses. Very displeased with the situation!
Hannah E. | First ImpressionsThe staff was so friendly and helpful! I worked with several team members and they were all very knowledgeable and polite. I am really happy with the safety measures at the facility and the extended business access.
Levi S. | Online Move InIt fuc@#& sucked. I'm not Sheila yet you kept sending me emails.
SHEILA D. | First Impressions