Customer Reviews for U-Haul Moving & Storage at S Campbell

789 comentarios

3145 S Campbell Ave   Springfield, MO 65807

(417) 887-4041

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(417) 887-4041

3145 S Campbell Ave
Springfield, MO 65807

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Marc T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

George P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ROSE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward R. 
Clasificación:
5.0

Great place and good people working there. Had to pick up the trailer in a down pour of rain and that didn't stop the guys helping me out! ¡Gracias!

Gerald B. 
Clasificación:
2.0

We rented a pickup truck and 6x12 trailer. The gentleman helping us was very nice and had no issues. A lady that worked there walked up to the counter and was really acting like it was the worst place to be in the world…. The gentleman asked her to get the pickup hooked up to the trailer we rented so it would be ready to go by the time we were done. She complained and said she had just hooked one up and kind of through a fit about it. We finished up the paper work and they said it was ready to go. So I got in the truck and headed home about 20 miles away. When I got home I lowered the ramp on the trailer, stepped on the ramp to get in the trailer and the trailer came off the hitch of the truck…. I found that the threaded piece that locks the trailer to the ball was all the way loose. I'm sure it was not secured correctly at the pickup location since the lady had a attitude about doing it and the truck was only drove 20 hey miles before it happened. We were very lucky it happens when it did and not while it was on the road.

JAMES O. 
Clasificación:
5.0

Change the wiper blades on that particular vehicle. Would be great

ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC B. 
Clasificación:
5.0

Everything was great.

Darryl B. 
Clasificación:
5.0

Good equipment. Fast pick up and return. Reasonable cost.

MARK S. 
Clasificación:
5.0

Give a discount to the veterans of this great country.

Tim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN L. 
Clasificación:
5.0

Great service fast and easy

BARBARA ANN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN A.  |  First Impressions 
Clasificación:
5.0

Excellent service

Jose C. 
Clasificación:
4.0

New location is great . It has lots of room. New computer system is so much faster.

RONALD G. 
Clasificación:
5.0

The truck was old and the brakes were hard to push.

SHEILA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBBIE R. 
Clasificación:
5.0

Na

TIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TROY H. 
Clasificación:
4.0

The return process was not to welcoming. I pulled up and they are just starting then finally someone came over and said nothing. I asked about what I needed or if they needed something paperwork wise and guy says no and that's it and went on about his business.

IRVING R. 
Clasificación:
5.0

In and out in five minutes. Truck was exactly what I wanted. Manager could not have been more helpful. Love that when I take it back, I just turn it over. No going over paperwork or anything else.

Jeanne E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christa C.  |  First Impressions 
Clasificación:
5.0

I do not have any complaints. Everything was explained well and process was easy.

Susan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUSTIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Molly R. 
Clasificación:
5.0

Uhaul on S Campbell in Springfield, Mo. is a great store. I have rented many different trucks and trailers, over several years, from this location. They are always professional and friendly.

RICHARD R. 
Clasificación:
5.0

Good customer service, very helpful.

CARL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Won Jun C.  |  Overall Experience 
Clasificación:
5.0

This particular U-Haul experience was a true dream come true! I have never had a better rental task go this effortless and well! Thanks in a large part to Trevor at the S Campbell ave store. He had me in and all hooked up and on my way in record time with no effort on my part at all. He is TREMENDOUS!!! Thank you U-Haul!

MARK S. 
Clasificación:
5.0

My boxes that I ordered were not in the truck, nor the tape, or bubble packing! But my furniture padding was! So I guess I am out for all the boxes

ROBERT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIMMY R. 
Clasificación:
1.0

Overcharged for auto transport, truck smelled like they hauled trash , had to was inside with pinesol. Could not drive past 50 one new tire and one bald tire, complained to corporate never received a call back

Brian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN M. 
Clasificación:
5.0

Inside of the truck is not clean and smells like cigarette smoke but the location office is very good and staff are very friendly and helpful.

CHARLES Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
5.0

It was a great experience and Zach P. went above and beyond to take care of me!

BRIAN J. 
Clasificación:
5.0

The sales coordinator, Trevor, and the drop of coordinator, can't remember his name but he was extremely helpful, were top of the line employees.

JACOB E. 
Clasificación:
3.0

El cliente no dejó un comentario.

LANE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACEY L. 
Clasificación:
4.0

Disappointed to find out the truck didn't have a ramp. Might be something to advise when send h a truck out.

GAY G. 
Clasificación:
5.0

The 17' box truck was old and not in good repair. The steering was very lose. I am an experienced truck driver and it was not easy to drive. An inexperienced driver would have a very rough time driving this truck. The driver's side mirror was stuck and I was unable to adjust it. The key provided for the lock on the back of the truck would not open the lock. We had to use our own lock. Luckily we tested the lock before locking the door. On another note, the staff at this facility was and has always been very courteous and professional. 5 stars to them.

CHRISTOPHER Y. 
Clasificación:
5.0

All good!!

CLIFFORD H. 
Clasificación:
5.0

Nothing. The staff was very friendly and helpful! Great experience!

LARRY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL T. 
Clasificación:
4.0

I was charged more money than originally told when reservations made

LOGAN M. 
Clasificación:
5.0

Very polite staff the Process was simple and quick

KEVIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven R. 
Clasificación:
5.0

The equipment and services worked vert well!

Melanie N. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANK E. 
Clasificación:
3.0

El cliente no dejó un comentario.

DUANE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER N. 
Clasificación:
5.0

I really liked the service.

LENETTE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KERI D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW K. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKY T. 
Clasificación:
4.0

Improvements need to be made to the system pairing the towed vehicle with the towing vehicle. I attempted to pair a truck with the trailer and vehicle that needed to be pulled. The towing truck was perfectly suited for the task, but either your system is too cautious or the data you've got for towing capacity information wrong. Your system wouldn't allow an F-150 to pull a Tacoma on an auto hauler. I assure you, the F-150 is more than capable. It's not my opinion, it's the manufacturer's specifications.

WILLIAM H. 
Clasificación:
5.0

Really fast in and out in 5 minutes

Steven C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH B. 
Clasificación:
5.0

Everything went very smooth and completed in a timely manner

Michael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

chris K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYRUS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARRICK N. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN B. 
Clasificación:
5.0

Great customer service. It only took 8 min to get our van truck⭐️⭐️⭐️⭐️⭐️⭐️

HARRISON M. 
Clasificación:
5.0

Great customer service. Our military family is happy!

Derrick R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BILLY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBY F. 
Clasificación:
3.0

Never went inside

Sheron P. 
Clasificación:
5.0

The app and website were very buggy. But the employees were very helpful.

Joseph L. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILY B. 
Clasificación:
5.0

My Experience was great! Tyler and Zach were both a lot of help and went above and beyond to help me out and my unique situation. I would recommend anyone to come and see them.

Brian D. 
Clasificación:
3.0

The website said zero money today, and I picked up that day. They took a $100 off my card. Then when my back went out they wouldn't help me getting it back.

MICHELLE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery S. 
Clasificación:
2.0

The App wouldn't allow Me to check in when I wanted I had to wait for Them to Open, and I the end I had checked out My Rental Truck through my phone and still got Charged $20 for You guys to go over it as well.. I'm done with Uhaul, lol his is the second time I've had a bad experience!

Ronnie A. 
Clasificación:
3.0

It took 2 hours to get a storage unit. Had gotten one online, with a confirmation number and it wasn't held with my name on it when we got there. Wasted a LOT of our time.

Phoebe F. 
Clasificación:
3.0

Had scheduled this appointment many weeks in advance, still did not have all the parts in stock.

dale A. 
Clasificación:
2.0

Make sure equipment is properly working and have a better knowledge of what to do in situations when it breaks down

Brennon N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET K. 
Clasificación:
5.0

Very good experience. Staff very helpful and pleasant.

RICHARD S. 
Clasificación:
5.0

Would have liked to had a return receipt when dropping off my uhaul. I had to call three hours later to make sure thY my truck was checked in. I still have not been billed the correct charges. I am expecting a refund of a portion of my funds.

FAITH C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christa N. 
Clasificación:
5.0

All good

STEVEN R. 
Clasificación:
1.0

When your told one price & then pick it up and it's an entire $39 more than told. The dolly just sliding around in the back

Paige A. 
Clasificación:
5.0

new location very nice & clean

CONNIE J. 
Clasificación:
5.0

The staff are always so kind and patient!! I rented a u haul on 9/15/2021 I don't remember the employees names but it was a young gentleman and a woman with beautiful curly hair with highlights and they gave excellent service! So kind and so patient. There's a man there I think his name is Cody he is so nice and patient as well. I love this team!

TAYLAR G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

I rented my storage several months ago and have had nothing but a WONDERFUL EXPERIENCE!!! From the friendly late reminders to excellent customer service. Zack and Trevor were the two I dealt with in person and they were too notch professionals . I will definitely recommend this location to all my friends and family God Bless Annie

Annie G.  |  Overall Experience 
Clasificación:
5.0

Nothing very great service👍

JEANNA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deana B. 
Clasificación:
5.0

They did great !! First unit they gave us was an easy drive up but trash was left inside the empty unit so they gave us another empty unit was clean but a bit of a challenge to get to But it be all worked out and the guys were kind and helpful!

BRET R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deana B.  |  First Impressions 
Clasificación:
5.0

The manager at this this facility, Joshua Perkins, was always very helpful, courteous, and friendly. Because of him, and the facility itself, I would rent here again and recommend it to others.

Trish R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B.  |  Overall Experience 
Clasificación:
5.0

Manager and staff were friendly and helpful!

Stacey D.  |  First Impressions 
Clasificación:
5.0

Great staff and facility!

Doug B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael s.  |  Overall Experience 
Clasificación:
3.0

The service was great! But it was pricey. I also had 3 payment issues that were thankfully all well-resolved. The customer service was great!! But the issues were a bit of an annoyance.

Kayla R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank R.  |  Overall Experience 
Clasificación:
3.0

They'll be upset about this score, when in reality and based upon certain events that took place that day, a more appropriate rating would have been POOR. We are a military family. My husband walked in and asked to be serviced, but the young lady flat out said "no". Then they asked if he had a reservation and because we did, they "made an exception". The entry card was intrigue and no one explained it. Everyone was in such a hurry to leave that by 5 minutes after closing, they were all gone and we were asking other customers for help. I'm okay with them being upset. The truth is the truth. But the guy serving us both as kind. Very.

Derrick R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R.  |  First Impressions 
Clasificación:
5.0

Very clean facility. Easy access.

Suzie M.  |  Overall Experience 
Clasificación:
5.0

So cleaning. Professional. Rebates were good. Wow be using again

Jennifer M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary A N.  |  Overall Experience 
Clasificación:
5.0

Gracias

Terry W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Won Jun C.  |  Online Move In 
Clasificación:
5.0

The most important thing to me was security. I felt safe going and taking care of things on my own and never had any doubt that my belongings would be safe in the unit. 10/10 would recommend!

Heidi C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT P.  |  First Impressions 
Clasificación:
5.0

Great staff and check in service. Very clean facility.

Doug B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zach N.  |  First Impressions 
Clasificación:
1.0

After being advised by the staff that the unit I was looking at would accommodate a 1200 sq ft apt I secure the unit, upon seeing the unit and finding it was no more than a broom closet that was 10' tall. When I went back to the representative for assistance he called the store manager who refused to assist, snapped at me to get off the property that he can refuse service and told me if I did not leave he would call the police for trespassing, when I requested a refund I was told to call corporate that he wasn't refunding me until they made him do so. Upon contacting corporate I was issued refund and never returned but have received emails and a phone call telling me my storage payment is due. This location does not treat people well nor do they apparently manage their units appropriately as they did not document that the unit I secured was not used and the contract voided.

PATRICIA K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Al M.  |  First Impressions 
Clasificación:
5.0

Everyone was great and very helpful in getting us situated after a very long move.

KENT B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Desira P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

STAN S.  |  Overall Experience 
Clasificación:
2.0

The manager Joshua Perkins is something else, he is abrasive, impolite, hostile, threatening. He threatened to call the police because I asked why they wouldn't honor a valid reservation on an appropriate sized storage unit. He refused to refund an inappropriately sized storage unit without the hassles of going through corporate.

PATRICIA K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad B.  |  Overall Experience 
Clasificación:
3.0

Need to have 24hr access for the climate control so if something happens in middle of night and someone needs something they can get it from there storage.

Michael C.  |  First Impressions 
Clasificación:
2.0

Everyone in the store was great. Before I got there I received a call telling me I couldn't get the unit I ordered, I was not offered the $50 for a change in reservation like advertised. I was offered to have the difference per month covered but the guys in the store couldn't guarantee it: Super frustrating.

Rinnie R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophia M.  |  First Impressions 
Clasificación:
5.0

The staff were wonderful. I had a hard time figuring out how much space I needed. They were patient and helpful. They worked hard to find me adequate space, which turned out to be two rooms.. Then they worked made sure the rooms were in close proximity, making it easier for me, and those helping me move my belongings.

Jerri A.  |  Overall Experience 
Clasificación:
5.0

I had a very smooth and efficient experience. The staff who helped me wer extremely professional and courteous.

Jason J.  |  First Impressions 
Clasificación:
5.0

Manager Josh Perkins was very helpful and considerate of our needs during our three-month rental period.

STEPHEN W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Brandon H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID R.  |  Overall Experience 
Clasificación:
1.0

They were rude, unhelpful! To busy to help us But going out of their way to help HIGHER UP People.If we were rich or well to do.We would have been treated better.I was stressed out and got a very bad migraine from it allNot going to use it ever again after this

Kathy N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan C.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful in answering questions and helping me when needed. the facility and staff were great!

Laura M.  |  Overall Experience 
Clasificación:
4.0

Was a great experience, other then the fact my wife and I fealt we were being stalked and watched like we where going to steal something. While moving in two girls in uhaul uniforms where constantly around us. Every time we turned around they where there. I mentioned this to rep who did the turn in on my truck. I was told they where the cleaning staff. He explained what thier jobs are. Honestly, my wife and I didn't appreciate the feeling we where getting. We suffered a loss at our last storage unit. Someone broke in and cleaned it out. It all started by my wife being watched by a couple of people while she was unloading our truck. So we are a bit touchy and suspicious. Just didn't like turning around and seeing this two employees all the time.

Scott K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DARREN V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Claude S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon B.  |  Overall Experience 
Clasificación:
5.0

amazing service, totally impressed with how far storage has come. Super boujee

Jennifer M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MILES W.  |  Overall Experience 
Clasificación:
5.0

We started out rocky, as our unit was smaller than what we were told, but we were given extra units that helped immensely!! We were then given an extra month's rental to help. Thank you, staff!!! We really appreciated your kindness!!! Coming from Iowa to Missouri with 27 years worth of accumulated stuff took a while to get to our new home!! Thank you, thank you, thank you!!!! Awesome!!!!!

Rebecca T.  |  Overall Experience 
Clasificación:
4.0

Good but a little expensive. It was very secure and clean. The staff was great and very helpful! Would recommend!

Kayla R.  |  First Impressions 
Clasificación:
4.0

I went with the medium size indoor storage unit. It was the biggest size but after I filled it I didn't have room for some stuff so I just gave that stuff away since I couldn't keep it. I really wish there had been bigger sizes for the indoor climate control units without having to get multiple units…

Jamie E.  |  Online Move In 
Clasificación:
1.0

This rating is no reflection on the facility. I drove 500 miles to move someone and was on a very tight time schedule. I was help hostage by Uhaul because of a system wide computer issue that prevented the rental of storage units. I was delayed a day and required to stay over night incurring unexpected expenses. Very displeased with the situation!

Hannah E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Broque D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D.  |  First Impressions 
Clasificación:
5.0

The staff was so friendly and helpful! I worked with several team members and they were all very knowledgeable and polite. I am really happy with the safety measures at the facility and the extended business access.

Levi S.  |  Online Move In 
Clasificación:
5.0

The flow of helping customers that came in, needing much different things, was very fast and efficient. They were really nice guys. Also, the prices of mattress covers, tape, boxes and locks are really Really good and I think if I need those things again then I am going to the Uhaul store instead of Walmart. It's a bonus that you don't know about til you've been in the store.

Kelli M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlene H.  |  First Impressions 
Clasificación:
1.0

It fuc@#& sucked. I'm not Sheila yet you kept sending me emails.

SHEILA D.  |  First Impressions 
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