Customer Reviews for U-Haul Moving & Storage at S Campbell

1,628 comentarios

3145 S Campbell Ave   Springfield, MO 65807

(417) 887-4041

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(417) 887-4041

3145 S Campbell Ave
Springfield, MO 65807

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Peggy U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie S.  |  Overall Experience 
Clasificación:
4.0

I returned my truck around 10 am. Around 3 pm I still had not received a receipt. I drove back to the location to learn the truck had not been checked in. I was assisted very promptly and received my receipt. The gentleman that took care of this was very polite.

Brian M. 
Clasificación:
3.0

This was not my first choice for a pickup location as it was out of the way for me. I made my reservation online and it changed the location. Going to this location put me over my mileage. Once there there system froze up so it added more time to get the truck as I was working on a tight schedule.

Caleb C. 
Clasificación:
3.0

The day time staff are not friendly at all. They are very rude, and your lucky if u can even find anyone working .

Amber S.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
5.0

Van was dirty inside and out!

CHARLES K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marye R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald C. 
Clasificación:
3.0

The check engine light came on half way to the first storage unit. Not sure if this was a known issue or not but my wife was driving it alone. Typical from my experience with uhaul local trucks.

TREVER C. 
Clasificación:
2.0

30min wait time in line on Friday at 11:30pm

Brock F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Emily B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANNY H. 
Clasificación:
3.0

Not all information is given at time of pickup (rented twice in last month @ location) younger men dont know what actually charges are and quote wrong information. Lady across the street DID know exact prices and equipment, also fixed issues twice. Door handle was falling off this truck making it hard to pull door shut. Also visor was broken and useless when trying to use it at sunup/sundown making it dangerous trying to see. Good thing I took it photos of mileage at pickup because they tried to overcharge first truck on September 1st, though it was adjusted correctly) I would not recommend this site due to staff lack of knowledge, errors, and broken equipment. However, I would still recommend UHAUL in general.

karon B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Forrest B. 
Clasificación:
5.0

Continue; the good job the doing ..,,

Van G. 
Clasificación:
2.0

Truck ran terrible. Had less than a 1/4 tank of gas when I got it. Seat belt wouldn't work.

Mark P. 
Clasificación:
4.0

The 24/7 checkin was tedious. Taking pictures of driver's license over and over was painful. Go inside. Then you have a million questions at the end. The system should check to if you have rented a truck before and the information given.

Pam F. 
Clasificación:
5.0

The guys were helpful and nice. It made the rental super easy. Also appreciated the price. Will use your rentals again.

Alex N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy R. 
Clasificación:
5.0

The two staff members who helped me were great.

Don N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler M. 
Clasificación:
2.0

I ordered an Appliance Dolly - 3 weeks before the move! Said they could not guarantee it. Said to call back and keep asking. I called 4 times in 3 weeks!! Including 3 days ahead and on the Moving Date!! They still didn't get it for us!! They gave us an extra 12 blankets instead!!! Idiotic. How are 12 blankets going to help us move appliances???!!! If I didn't have good friends calling all their friends to find a dolly - I would still not have appliances in my new house. This is unacceptable. What happened to the old, dependable U-Haul????? I will never use you again.

Susan H. 
Clasificación:
4.0

Poor customer service. Employees clearly did not want to be at work. Inconsistant information about the rental contract and rate.

nathan M. 
Clasificación:
5.0

Very pleased with the up-to-date accommodations as a temporary home for my valued possessions. Everything is state of the art, the ease with security and the climate controlled environment is essential for the protection of my electronics. Excellent choice for the value.

Barbara C.  |  First Impressions 
Clasificación:
4.0

I was supposed to be charged 59.97, because of something with my card they manually entered $75. They said it would fix after the transaction updated once I returned my rental. It still has not. So U-Haul has taken an extra 15 dollars from me

aj S. 
Clasificación:
5.0

Zachary was awesome! Helped me switch my reservation to a trailer with a ramp. No muss no fuss!!!

JASON F. 
Clasificación:
4.0

Needed more workers for a busy Saturday

Frankay S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber H. 
Clasificación:
5.0

Great professional, friendly staff Thank you

Aziz A. 
Clasificación:
5.0

The entrance sign should be larger and more visible from the road and clearly marked better sun is pretty small should be larger that's the only thing I can see wrong with this location

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY O. 
Clasificación:
5.0

I reserved a pick up in republic mo where I live. I got a email on Tuesday that they were having to change my pick up place. I reserved republic because the mileage and gas would be less. I had to pick up in Springfield on Campbell,so I had to pay more for mileage and gas. I just think that there was a closer place I could have rented from

Angela B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua J. 
Clasificación:
5.0

Nothing I can add great customer experience and excellent customer service from the staff. Gracias.

Larry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca C. 
Clasificación:
2.0

I rent the truck was no air conditioning, Maybe the guy who rent the truck for me hate me, parking lot have 8 same size truck he is have 6 key on his hand and search one on the bottom key give to driver and give not even let me know when he deliver to truck to me, when I return the truck, other person in the store toll me this only truck on air conditioning, everybody know.

Aaron Y. 
Clasificación:
5.0

I won't ever go to any other one!!!

Carla D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
1.0

I will never use u haul aging

Arron B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHRYN T. 
Clasificación:
5.0

Check in and check out was so quick and both young men, Tyler and Trevor were helpful and professional.

Sarah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Johnnie B. 
Clasificación:
5.0

Answered all our questions, was polite and knowledgeable.

Stan B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew C. 
Clasificación:
5.0

Great employee team Very helpful and knowledgeable

steve B. 
Clasificación:
5.0

Overall a great experience. However I seen a total charge of $65. I was originally charged $43.99. When I went to view the digital receipt, all I seen was the explanation for the $43.99 charge.

Jamie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOGAN R. 
Clasificación:
5.0

The employees were great!

Dan B. 
Clasificación:
4.0

El cliente no dejó un comentario.

mike F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Walter M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mckenna T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey G. 
Clasificación:
5.0

Grant has been helpful, but I hope they get my credit resolved.

Cindy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Autumn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tom C. 
Clasificación:
1.0

Please clean the truck between users. Do not promise equipment (reserved dolly ie) and then not have it available on the reserved date, telling the customer they can buy one if they need it! Be courteous.

Kelsey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Madelyn S. 
Clasificación:
5.0

Best part of moving, they have best customer service .

Michael D. 
Clasificación:
2.0

I never got a final email of my bill

Terry B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeff L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wade S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary D. 
Clasificación:
1.0

Twice have rented U-Haul. I order in advance have drivers license confirmed then issued a reservation # you think all is well. Then BAM both times at 2 different locations " no trucks not here!!! " Don't know anything!!! Ok let me see if I can find you another truck?? REALLY??? Then I drive ACROSS TOWN and hope to GOD  it's there. 1st time I had to go to 3 locations. This is a city not some a tiny small town. U-HAUL GET IT TOGETHER!!!!!!!!!!!!!!!!!!!

Brenda Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deza Rae N.  |  Overall Experience 
Clasificación:
3.0

The store facility is nice with good security. It was clean and presentable. However, the way protocol was ran at this store needs more work. When it comes to charges, it is a must to be as accurate as possible. I had to talk to UHAUL company reps to correct incorrect charges and refunds caused by the GM of this store. Everything got squared away, but it was a hassle. For my service on 9/1, that one went a lot smoother. It was definitely a smoother process than when I arrived initially. Although I would not use this location again, I will have to note that I was thankful to have received a climate controlled storage after my initial one was given away to someone else. Im just glad the entire process is over.

Taylor H.  |  Overall Experience 
Clasificación:
5.0

Smooth and easy! Online check in did not work but the people at the counter were more than ready to help

James G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kaytelynn S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
5.0

The person that checked us in was very nice.

Lisa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAM L. 
Clasificación:
5.0

The fellow who checked me out and hooked me up was fast and polite. Easy process. No waiting. Well done.

Jarrod H. 
Clasificación:
5.0

Personnel is very diligent, friendly and customer oriented. Keep the good work!

Gloryvee M.  |  Overall Experience 
Clasificación:
1.0

We were given a truck that died less than 3 hours into a 10 hour drive. This truck was not even originally available for service. The truck we were going to be given was given to someone else that rented it that day rather than to us even though we reserved it a month in advance. Our scheduled pick up time was 7:30 am, we paid for moving help from a local company with that time in mind. The day before pick up we were rescheduled without option to pick up at 10 am. This negatively affected the moving help we paid for, they were gracious enough to work with us but it caused them to have a shorter break time between scheduled appointments.

Sheth L. 
Clasificación:
1.0

Understand that people who make reservations c9me before people just walking in. There is no way I should of had to stand in line for the amount of time that I did nor a reason why the appliance dolly that I reserved was not available to me. I had to come out of pocket $100 to get my washer and dryer carried out of my apt down 17 stairs and into my new place and down 15 more stairs and you refunded $50, but thanks to your company, it cost me over $170. This is very disheartening and you are not taking responsibility for your negligent workers.

Dawn B. 
Clasificación:
4.0

I picked up the 4 x 8 ft enclosed trailer and noticed one tire was pretty worn. i should have inspected it more closely. When I got it home, my son noticed the other tire had a quarter sized chunk of rubber missing in the tread and it was very worn as well. I called the facility to return it and get another trailer and was told they had none, I needed to call your service line. Very disappointing. I was shocked Uhaul would rent something in this condition. Well, I called and was very glad to hear they would send someone out to replace both tires. And they did, within an hour and a half. So, despite their failure to properly inspect the trailer and refuse to rent it in this condition, we were encouraged by the service to correct the situation. Staff at the facility and on the phone were all very friendly and did a good job.

Rex S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
3.0

Digital check in: truck wasn't parked where we were told it was parked. Customer parking difficult to get to. During dropoff we had to wait several minutes for an associate to take the key.

CURTIS P. 
Clasificación:
1.0

Guaranteed rental was not available, other equipment was in bad shape.

GLEN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug A. 
Clasificación:
5.0

El cliente no dejó un comentario.

aries M. 
Clasificación:
3.0

Young man friendly and personable but did not have a lot of knowledge concerning the light adapter we needed for our trailer.

TONY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katina B.  |  First Impressions 
Clasificación:
5.0

Quick and efficient!

DAVID M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terresa P. 
Clasificación:
5.0

Love yall

Yale C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Pamela H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

marlon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris G.  |  Overall Experience 
Clasificación:
5.0

Everything went smooth, no issues at all with my reservation, and the employees were awesome with their customer service! Much appreciated!

Sherri O. 
Clasificación:
5.0

Everything was great. Service, personnel, and overall it was very easy.

Bill V. 
Clasificación:
5.0

I loved our experience with U-Haul on Campbell in Springfield, MO. The guys were all very helpful, courteous, and great to work with. The facility was great - convenient (about a 5 minute drive to my daughter's new apartment), clean, free of critters, nice temp, well lit, and beyond spacious. I felt very safe leaving our daughter's belongings there. The rental fee was extremely reasonable and I liked all the selections of unit sizes. We will definitely use U-Haul every summer of her college years! So much better than "haul"ing all her stuff back and forth to Texas!

Robin K.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Tiffanie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Swayne L. 
Clasificación:
5.0

This facility is very clean, Professional, and very well maintained.

Pamela G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
4.0

I wouldn't recommend Uhaul to anybody at this point. I was forced to go to two different locations to get my equipment because the reservations were messed up. In the future U-Haul employees should have to travel to join the equipment instead of the customer!!

Allen D. 
Clasificación:
3.0

I have yet to receive my email receipt after drop off this afternoon.

Mark R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Aaron M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelsey Q.  |  Overall Experience 
Clasificación:
3.0

Everything was fine with this location until I received an incorrect invoice. I was charged a wrong drop off location fee, a extra two day fee, and a coverage fee. All of these were incorrect. This was done by an associate there by the name of Zach. I dropped off my rental with the auto transport two days before due date at the correct location with more gas in the tank than when I received it. On top of this, I have to wait forever and a day to speak to a rep to resolve the charge for additional mileage. I was told at the time of reservation that it would only cost $0.40/additional mile. However, I have actually been charged $1.00/additional mile. Pretty exasperating experience. Thankfully, I was able to speak to Zach and he waived each fee except for the mileage fee. Now, I have to hope and pray that I speak to someone soon at UHAUL to get the mileage fee corrected. I may never use UHAUL again after this experience.

Taylor H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

dakota p.  |  Overall Experience 
Clasificación:
5.0

All of the staff members I interacted with were so kind and the facility was great and well priced.

brianna r.  |  Overall Experience 
Clasificación:
5.0

Excellent service

Christopher C.  |  First Impressions 
Clasificación:
5.0

I reserved a truck and a storage unit for a 2 bedroom duplex. When we hot there we had the truck. But the storage unit was the size of a closet!! I wanted to cry, because my money is so tight. Now we are loaded up and don't have anyplace to put my things. Luckily and by the Grace of God. You guys on s. Campbell came through for me. I pray God blesses you all for your entire life time. You are truly appreciated!!

Norma W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaytelynn S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh H.  |  First Impressions 
Clasificación:
5.0

Zach was amazing. From helping me with storage to getting the truck. Super helpful and nice.

Tiffiany G.  |  First Impressions 
Clasificación:
3.0

All of the staff was very friendly. We had two that the we had schedule storage and they were not available. 1) Rented to someone after it was promised to us 2) after a contract was written we went to fill the storage on my husbands day off, on a Sunday, when no one could help us and the storage unit ad a lock on it from someone else.

Kim F.  |  First Impressions 
Clasificación:
4.0

Appreciated professional and courteous staff.

Glen M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wade S.  |  Overall Experience 
Clasificación:
5.0

Guy at front desk was super helpful!!

WHITNEY M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

The Faith S.  |  First Impressions 
Clasificación:
1.0

I got online to deserve a storage unit. I got a confirmation email indicating the one I wanted would be ready. The next day I went to the U-Haul dealer, and Matthew, who was quite professional throughout this whole situation, indicated that instead of the 10x10 I ordered all they had was 25x5s. Today I went back to get a refund as this would not do. I again talked to Matthew, who was again very professional, and then to his boss Zachary. Zachary said the computer was made to indicate that the unit I wanted was available even if it was not. This is a classic bait and switch, which is highly illegal, and I am considering taking action with the state's attorneys general regarding this matter. Zachary, the general manager, did indicate that even though I 'moved in' last night, which I did not, I would in fact be getting a refund.

MICHEAL Z.  |  First Impressions 
Clasificación:
1.0

I need to get in touch with someone there regarding things of mine that were left in one of your trucks if you could please give me a call at 417-315-5169 or my fiance at 417-755-1497. Ive tried calling over and over with no answer, been placed on hold for over an hour twice (one time 2 minute before closing time and the second time I was disconnected) but i can't ever reach you. Some of the items in the truck include debit cards that someone tried to run yesterday and other items are all I have left of my child that passed away. I look forward to hearing from you. Thank you, Cortni

CORTNI M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sunshine S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Wade S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifford C.  |  First Impressions 
Clasificación:
5.0

Thank you for all the grace you extended for towards family, I know of no other business who would have done this. It's their own fault they chose not to take advantage of it. I wish you the best year of business ever.

George P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifford C.  |  First Impressions 
Clasificación:
3.0

Not happy about the elevator not working because the main stuff I wanted to store has to wait and I have to put it somewhere else. I choose this location because I know it's would be in a safe place other than that all the storage and prices are good.

Angela B.  |  First Impressions 
Clasificación:
3.0

There are a lot of young and immature boys working at this facility who first booked us a unit that was filled with uhaul cleaning supply and then dragged their feet in everything they did, not to mention because they dragged their feet my fiance had to pack our storage unit by himself because I had to pick up our children and they moved our belongings off the cart without our permission!

Taran H.  |  First Impressions 
Clasificación:
5.0

Awesome teachers and helpers to make using our unit the best experience. It was beyond ease and the facility was top notch!

Nancy C.  |  Overall Experience 
Clasificación:
5.0

The check-in process was very efficient, the staff was friendly, and the facility was clean and well maintained.

Jason B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie V.  |  First Impressions 
Clasificación:
5.0

Great facility. Easy to find and access. Wonderful staff.

Jami B.  |  Overall Experience 
Clasificación:
1.0

The storage unit had 3 “ of water up on the door so if we could have opened it it would have flooded the unit, but we were not able to get into it because the latch was broken.

cynthia w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis B.  |  First Impressions 
Clasificación:
5.0

Gracias

charles g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob W.  |  Overall Experience 
Clasificación:
5.0

Joshua and his crew go out of their way to make every part of the move in as easy and convenient as possible. We could not be more pleased with our experience with them and will definitely recommend this facility to anyone.

jon b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lizz H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B.  |  First Impressions 
Clasificación:
5.0

Best experience i have ever had with uhaul

Demarcus D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lizz H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL B.  |  First Impressions 
Clasificación:
3.0

I called in advance for a bottom floor storage unit for a one bedroom house and when I got there I got a second floor unit the size of a closet that was the first time I had problems with U-Haul but they fix it it was a mess because they have no elevator to get to the second floor only stairs and I'm a 53-year-old lady. I had to bring half of my stuff back to my friends house until they fix the issue because I didn't have enough room in my storage. But other than that U-Haul's great

MELANIE S.  |  First Impressions 
Clasificación:
5.0

There ended up being some sort of mix up with the online reservation system, but the girl at the front counter was very helpful. She went above and beyond to get us a unit close to the door, even when someone else was helping us! She remembered us from the phone, and popped over to make sure we were getting the best of the best. I appreciate her very much, I didn't catch her name, but I know when she told it to the people she was helping next to us, it was a cool and unique name!

Maizie D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M.  |  First Impressions 
Clasificación:
5.0

Josh Perkins is knowledgeable and customer oriented. His coworkers are equally so. Very impressed. And pricing is on point.

Kerry N.  |  First Impressions 
Clasificación:
4.0

Love the all weather bays!

Ken C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

George P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christa C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Won Jun C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond B.  |  First Impressions 
Clasificación:
5.0

Great customer service. Our military family is happy!

Brazil R.  |  First Impressions 
Clasificación:
5.0

I rented my storage several months ago and have had nothing but a WONDERFUL EXPERIENCE!!! From the friendly late reminders to excellent customer service. Zack and Trevor were the two I dealt with in person and they were too notch professionals . I will definitely recommend this location to all my friends and family God Bless Annie

Annie G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deana B.  |  First Impressions 
Clasificación:
5.0

The manager at this this facility, Joshua Perkins, was always very helpful, courteous, and friendly. Because of him, and the facility itself, I would rent here again and recommend it to others.

Trish R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B.  |  Overall Experience 
Clasificación:
5.0

Manager and staff were friendly and helpful!

Stacey D.  |  First Impressions 
Clasificación:
5.0

Great staff and facility!

Doug B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael s.  |  Overall Experience 
Clasificación:
3.0

The service was great! But it was pricey. I also had 3 payment issues that were thankfully all well-resolved. The customer service was great!! But the issues were a bit of an annoyance.

Kayla R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank R.  |  Overall Experience 
Clasificación:
3.0

They'll be upset about this score, when in reality and based upon certain events that took place that day, a more appropriate rating would have been POOR. We are a military family. My husband walked in and asked to be serviced, but the young lady flat out said "no". Then they asked if he had a reservation and because we did, they "made an exception". The entry card was intrigue and no one explained it. Everyone was in such a hurry to leave that by 5 minutes after closing, they were all gone and we were asking other customers for help. I'm okay with them being upset. The truth is the truth. But the guy serving us both as kind. Very.

Derrick R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R.  |  First Impressions 
Clasificación:
5.0

Very clean facility. Easy access.

Suzie M.  |  Overall Experience 
Clasificación:
5.0

So cleaning. Professional. Rebates were good. Wow be using again

Jennifer M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary A N.  |  Overall Experience 
Clasificación:
5.0

Gracias

Terry W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Won Jun C.  |  Online Move In 
Clasificación:
5.0

The most important thing to me was security. I felt safe going and taking care of things on my own and never had any doubt that my belongings would be safe in the unit. 10/10 would recommend!

Heidi C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT P.  |  First Impressions 
Clasificación:
5.0

Great staff and check in service. Very clean facility.

Doug B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zach N.  |  First Impressions 
Clasificación:
1.0

After being advised by the staff that the unit I was looking at would accommodate a 1200 sq ft apt I secure the unit, upon seeing the unit and finding it was no more than a broom closet that was 10' tall. When I went back to the representative for assistance he called the store manager who refused to assist, snapped at me to get off the property that he can refuse service and told me if I did not leave he would call the police for trespassing, when I requested a refund I was told to call corporate that he wasn't refunding me until they made him do so. Upon contacting corporate I was issued refund and never returned but have received emails and a phone call telling me my storage payment is due. This location does not treat people well nor do they apparently manage their units appropriately as they did not document that the unit I secured was not used and the contract voided.

PATRICIA K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Al M.  |  First Impressions 
Clasificación:
5.0

Everyone was great and very helpful in getting us situated after a very long move.

KENT B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Desira P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

STAN S.  |  Overall Experience 
Clasificación:
2.0

The manager Joshua Perkins is something else, he is abrasive, impolite, hostile, threatening. He threatened to call the police because I asked why they wouldn't honor a valid reservation on an appropriate sized storage unit. He refused to refund an inappropriately sized storage unit without the hassles of going through corporate.

PATRICIA K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad B.  |  Overall Experience 
Clasificación:
3.0

Need to have 24hr access for the climate control so if something happens in middle of night and someone needs something they can get it from there storage.

Michael C.  |  First Impressions 
Clasificación:
2.0

Everyone in the store was great. Before I got there I received a call telling me I couldn't get the unit I ordered, I was not offered the $50 for a change in reservation like advertised. I was offered to have the difference per month covered but the guys in the store couldn't guarantee it: Super frustrating.

Rinnie R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophia M.  |  First Impressions 
Clasificación:
5.0

The staff were wonderful. I had a hard time figuring out how much space I needed. They were patient and helpful. They worked hard to find me adequate space, which turned out to be two rooms.. Then they worked made sure the rooms were in close proximity, making it easier for me, and those helping me move my belongings.

Jerri A.  |  Overall Experience 
Clasificación:
5.0

I had a very smooth and efficient experience. The staff who helped me wer extremely professional and courteous.

Jason J.  |  First Impressions 
Clasificación:
5.0

Manager Josh Perkins was very helpful and considerate of our needs during our three-month rental period.

STEPHEN W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Brandon H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D.  |  Overall Experience 
Clasificación: