Customer Reviews for U-Haul Moving & Storage at S Campbell

863 comentarios

3145 S Campbell Ave   Springfield, MO 65807

(417) 887-4041

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(417) 887-4041

3145 S Campbell Ave
Springfield, MO 65807

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I have rented from this location on several occasions. Service is always excellent: fast, accurate and helpful.

WILLIAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH P. 
Clasificación:
5.0

Only complaint it smelled like someone smoked in it. Otherwise everything was perfect!

Bobby P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank R. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARYL S. 
Clasificación:
5.0

Nothing. It was a smooth process and they were very accommodating of my needs for a ramp and the misunderstanding on my part in my original reservation.

MEGAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald H. 
Clasificación:
5.0

The customer service was excellent, made it super easy for me to move. This was the most pleasant experience I've ever had moving! This location should train around the country!

REGINALD H. 
Clasificación:
5.0

great service friendly staff good location

ROBERT H. 
Clasificación:
3.0

When a customer calls to extend a rental, then the customer shouldn't get such a blunt text and email that I hadn't returned the equipment on time. Seems to me there was never an extension entered in the system.

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

amy R. 
Clasificación:
5.0

The trailer I rented was too small. The team at the uhaul location on south Campbell in Springfield, MO was exceptional in allowing me to quickly change out the trailer for a different one. They kept me on schedule and helped me meet my commitment. Thank you so much for your excellent customer service. The next time I need a moving truck or trailer I'll be back!!

Thomas H. 
Clasificación:
1.0

Your pick up app sent me on a wild goose chase for a key box that didn't exist, after driving around looking for 45 minutes finally decided to check the truck out of frustration. Also ran over a screw in the parking lot and didn't get the appliance dolly i paid for.

Dakota H. 
Clasificación:
5.0

Great staff very helpful

DEBRA L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mona C. 
Clasificación:
5.0

The van was clean inside but the windows were pretty dirty. It was well maintained. There was damage to the roof area above the windshield on passenger side. I did not know it till I had it at home and was on our deck.

CATHY A. 
Clasificación:
4.0

I didn't realize it till the next day when I looked at my bill, I was charged for the safe driver insurance, I had told them I didn't want it, so I payed $14 more then requested. The staff customer service was very good though.

Richard W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCUS B. 
Clasificación:
5.0

They got the truck out to me super fast. The inside wasn't swept out, but I did get a credit back for returning the truck with gas! Overall this place was good to me and I appreciate them for helping me in a pinch.

Joshua S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON A. 
Clasificación:
2.0

Theres no hustle among the employees and apparently no cross training? Disapointed in customer service.

Glenn C. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM G. 
Clasificación:
3.0

I called in advance for a bottom floor storage unit for a one bedroom house and when I got there I got a second floor unit the size of a closet that was the first time I had problems with U-Haul but they fix it it was a mess because they have no elevator to get to the second floor only stairs and I'm a 53-year-old lady. I had to bring half of my stuff back to my friends house until they fix the issue because I didn't have enough room in my storage. But other than that U-Haul's great

MELANIE S.  |  First Impressions 
Clasificación:
5.0

Maybe offer delivery and pickup ,just an idea.

ANTHONY F. 
Clasificación:
5.0

Great and helpful service.

AMY R. 
Clasificación:
5.0

Very nice and helpful!

Amy R. 
Clasificación:
5.0

The appliance dolly strap snapped the first time we used it so we had to work without it.

JONATHAN F. 
Clasificación:
5.0

I wish I could have uploaded my drivers license and verification before I picked up the truck. I didn't have my passport with me. It would make the process easier if this step could be completed ahead of time.

Andy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH R. 
Clasificación:
5.0

Couldn't have asked for a better experience. Great service; thank you!

David D. 
Clasificación:
4.0

Still waiting on receipt. Need more help

AMANDA G. 
Clasificación:
5.0

Equipment needs better cleaning and probably an air freshener cause the truck has a strong cigarette smell. Besides that this location makes truck renting very easy. The staff is very friendly and helpful. They always have a positive attitude every time they interact with customers.

Charles Z. 
Clasificación:
5.0

Point out any damage. The trailer I rented had a pretty big dent in the floor and I wondered it they would think I did it. However, everything went great. Very courteous and efficient!

Larry M. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHAWN H. 
Clasificación:
5.0

There ended up being some sort of mix up with the online reservation system, but the girl at the front counter was very helpful. She went above and beyond to get us a unit close to the door, even when someone else was helping us! She remembered us from the phone, and popped over to make sure we were getting the best of the best. I appreciate her very much, I didn't catch her name, but I know when she told it to the people she was helping next to us, it was a cool and unique name!

Maizie D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer M. 
Clasificación:
5.0

This location is FANTASTIC. Everyone was super helpful, checking the truck in was easy and hassle free. It is clearly a well ran place of business, after moving it was nice to have such a pain free return!

MYLINN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHERINE C. 
Clasificación:
3.0

Spent a lot of time trying to find the keys when I picked it up

Aurora S. 
Clasificación:
5.0

Customer service was fast and friendly for pick up and drop off. Zachary was quick and efficient when I returned the Truck back to the Campbell location.

TARA S. 
Clasificación:
5.0

Excellent employee assistance Susan

SUSAN P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kimberly Micheal U. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICK I. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALTON B. 
Clasificación:
4.0

My truck wasn't ready. I was paying someone to help me move, and they waited an hour for a truck to be ready. This is unacceptable. There should have been a courtesy call to me at least telling me there was a problem. Everything else was fine.

QUINTIN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JANAE S. 
Clasificación:
5.0

Fast, efficient service

Marilyn A. 
Clasificación:
5.0

Josh Perkins is knowledgeable and customer oriented. His coworkers are equally so. Very impressed. And pricing is on point.

Kerry N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY C. 
Clasificación:
4.0

Truck was good. People working there helped solve the problem that they didn't have the blankets I had ordered weeks ago. I had to go to another Uhaul location to get the 24 blankets I had ordered. Why can't they plan ahead and have the ordered equipment on hand. It wasn't a surprise. Fortunately I planned ahead and had time to go get the blankets before my mover helpers arrived

Robert M. 
Clasificación:
5.0

The truck we held didn't get returned from the last person. But they still were able to give us a truck and even though it was a bigger truck we paid about the same! I absolutely love being a customer at uhaul, we have for many years and will continue to!

TERESA K. 
Clasificación:
5.0

Very easy, Quick Service...

Kelesia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK T. 
Clasificación:
4.0

I rented 6x12 on nov 1 and returned it same day. Asked for receipt and they failed to give me one. Called after I got home and asked them to email me my receipt. They failed again.

RONNIE G. 
Clasificación:
5.0

Great people working there and very respectful

CHRISTOPHER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

The 6x12 trailer that I used was in good working condition and it pulled easily but, there was broken glass, small pieces of metal, bits of wood, and screws laying around on the deck when I picked it up.

Dirk F. 
Clasificación:
1.0

My first reservation was not actually available and I never received notice. I had to show up and wait in line multiple times to work it out. They told me the one I had selected online had a flat and they can't fix it.. But I was never notified.. In the end I had to rent a more expensive bigger option and was never offered ANY compensation for the problem.

WILLIAM K. 
Clasificación:
2.0

I had to wait in line for over 45 minutes to get a key to my truck when I did an online no touch pickup option. I was able to have a code to a lock box to get my key in a previous location. They also did not have the truck I was given online and had to go the process 4 times to find a truck

Melaine F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES T. 
Clasificación:
5.0

Absolutely fabulous service!

JASON L. 
Clasificación:
5.0

Quick easy return .

Jerome K. 
Clasificación:
4.0

Love the all weather bays!

Ken C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

George P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ROSE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward R. 
Clasificación:
5.0

Great place and good people working there. Had to pick up the trailer in a down pour of rain and that didn't stop the guys helping me out! ¡Gracias!

Gerald B. 
Clasificación:
2.0

We rented a pickup truck and 6x12 trailer. The gentleman helping us was very nice and had no issues. A lady that worked there walked up to the counter and was really acting like it was the worst place to be in the world…. The gentleman asked her to get the pickup hooked up to the trailer we rented so it would be ready to go by the time we were done. She complained and said she had just hooked one up and kind of through a fit about it. We finished up the paper work and they said it was ready to go. So I got in the truck and headed home about 20 miles away. When I got home I lowered the ramp on the trailer, stepped on the ramp to get in the trailer and the trailer came off the hitch of the truck…. I found that the threaded piece that locks the trailer to the ball was all the way loose. I'm sure it was not secured correctly at the pickup location since the lady had a attitude about doing it and the truck was only drove 20 hey miles before it happened. We were very lucky it happens when it did and not while it was on the road.

JAMES O. 
Clasificación:
5.0

Change the wiper blades on that particular vehicle. Would be great

ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC B. 
Clasificación:
5.0

Everything was great.

Darryl B. 
Clasificación:
5.0

Good equipment. Fast pick up and return. Reasonable cost.

MARK S. 
Clasificación:
5.0

Give a discount to the veterans of this great country.

Tim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN L. 
Clasificación:
5.0

Great service fast and easy

BARBARA ANN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN A.  |  First Impressions 
Clasificación:
5.0

Excellent service

Jose C. 
Clasificación:
4.0

New location is great . It has lots of room. New computer system is so much faster.

RONALD G. 
Clasificación:
5.0

The truck was old and the brakes were hard to push.

SHEILA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBBIE R. 
Clasificación:
5.0

Na

TIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TROY H. 
Clasificación:
4.0

The return process was not to welcoming. I pulled up and they are just starting then finally someone came over and said nothing. I asked about what I needed or if they needed something paperwork wise and guy says no and that's it and went on about his business.

IRVING R. 
Clasificación:
5.0

In and out in five minutes. Truck was exactly what I wanted. Manager could not have been more helpful. Love that when I take it back, I just turn it over. No going over paperwork or anything else.

Jeanne E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christa C.  |  First Impressions 
Clasificación:
5.0

I do not have any complaints. Everything was explained well and process was easy.

Susan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUSTIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Molly R. 
Clasificación:
5.0

Uhaul on S Campbell in Springfield, Mo. is a great store. I have rented many different trucks and trailers, over several years, from this location. They are always professional and friendly.

RICHARD R. 
Clasificación:
5.0

Good customer service, very helpful.

CARL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Won Jun C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond B.  |  First Impressions 
Clasificación:
5.0

Great customer service. Our military family is happy!

Derrick R.  |  First Impressions 
Clasificación:
5.0

I rented my storage several months ago and have had nothing but a WONDERFUL EXPERIENCE!!! From the friendly late reminders to excellent customer service. Zack and Trevor were the two I dealt with in person and they were too notch professionals . I will definitely recommend this location to all my friends and family God Bless Annie

Annie G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deana B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B.  |  Overall Experience 
Clasificación:
5.0

Manager and staff were friendly and helpful!

Stacey D.  |  First Impressions 
Clasificación:
3.0

They'll be upset about this score, when in reality and based upon certain events that took place that day, a more appropriate rating would have been POOR. We are a military family. My husband walked in and asked to be serviced, but the young lady flat out said "no". Then they asked if he had a reservation and because we did, they "made an exception". The entry card was intrigue and no one explained it. Everyone was in such a hurry to leave that by 5 minutes after closing, they were all gone and we were asking other customers for help. I'm okay with them being upset. The truth is the truth. But the guy serving us both as kind. Very.

Derrick R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Al M.  |  First Impressions 
Clasificación:
5.0

Everyone was great and very helpful in getting us situated after a very long move.

KENT B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Desira P.  |  First Impressions 
Clasificación:
3.0

Need to have 24hr access for the climate control so if something happens in middle of night and someone needs something they can get it from there storage.

Michael C.  |  First Impressions 
Clasificación:
5.0

I had a very smooth and efficient experience. The staff who helped me wer extremely professional and courteous.

Jason J.  |  First Impressions 
Clasificación:
1.0

They were rude, unhelpful! To busy to help us But going out of their way to help HIGHER UP People.If we were rich or well to do.We would have been treated better.I was stressed out and got a very bad migraine from it allNot going to use it ever again after this

Kathy N.  |  First Impressions 
Clasificación:
4.0

Was a great experience, other then the fact my wife and I fealt we were being stalked and watched like we where going to steal something. While moving in two girls in uhaul uniforms where constantly around us. Every time we turned around they where there. I mentioned this to rep who did the turn in on my truck. I was told they where the cleaning staff. He explained what thier jobs are. Honestly, my wife and I didn't appreciate the feeling we where getting. We suffered a loss at our last storage unit. Someone broke in and cleaned it out. It all started by my wife being watched by a couple of people while she was unloading our truck. So we are a bit touchy and suspicious. Just didn't like turning around and seeing this two employees all the time.

Scott K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B.  |  First Impressions 
Clasificación:
4.0

I went with the medium size indoor storage unit. It was the biggest size but after I filled it I didn't have room for some stuff so I just gave that stuff away since I couldn't keep it. I really wish there had been bigger sizes for the indoor climate control units without having to get multiple units…

Jamie E.  |  Online Move In 
Clasificación:
1.0

This rating is no reflection on the facility. I drove 500 miles to move someone and was on a very tight time schedule. I was help hostage by Uhaul because of a system wide computer issue that prevented the rental of storage units. I was delayed a day and required to stay over night incurring unexpected expenses. Very displeased with the situation!

Hannah E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Arthur M.  |  First Impressions 
Clasificación:
5.0

The staff was so friendly and helpful! I worked with several team members and they were all very knowledgeable and polite. I am really happy with the safety measures at the facility and the extended business access.

Levi S.  |  Online Move In 
Clasificación:
5.0

The flow of helping customers that came in, needing much different things, was very fast and efficient. They were really nice guys. Also, the prices of mattress covers, tape, boxes and locks are really Really good and I think if I need those things again then I am going to the Uhaul store instead of Walmart. It's a bonus that you don't know about til you've been in the store.

Kelli M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlene H.  |  First Impressions 
Clasificación:
1.0

It fuc@#& sucked. I'm not Sheila yet you kept sending me emails.

SHEILA D.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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