Thomas was extremely helpful and personable. Staff is top notch. Online check in was slow and can be frustrating at timesANDREW V.
Customer Reviews for U-Haul Moving & Storage at Route 1
Norwood, MA 02062
(Northbound side of Rt 1 next door to The Chateau)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Staff was not very friendly. The reservation wasn't correct and cost me two hours to wait for store to open even though I called the day before. Truck was demand, looks like windshield was just replaced. Too busy to speak to me when I returned the truck. Over all terrible experienceMatthew F.
Unhelpful rude and nasty.Ron S.
The truck I rented had a lot of wiggle in the steering...therefore the truck would tend to wander to the left and to the right when driving straight down the highway. It was a windy day which made it worse. I drive a lot of rental trucks and I diid not like driving that little 15' truck at all.Jonathan H.
El cliente no dejó un comentario.Joe H.
The radio was broken..No blankets in blanket bin ALSOâ€¦ There was a pair of RAYBAN SUNGLASSES LEFT ON THE PASSENGER SIDE DASHBOARD!!!! How convenient that when we went by the Norwood branch that the truck was there with Arizona plates on it STILL but the guy that works there handed my boyfriend a scratched up pair that werent even the right sunglasses!!!!! I called the Norwood store and â€œThomasâ€ the one who gave the sunglasses(Scratched up pair that weren't even the same glasses)to my boyfriend,Was so unprofessional and completely rude gave me a phone #to call and its an invalid phone #?????? Those glasses better turn up immediately or I will be calling corporate indefinitelyâ€¦â€¦..what kind of business are you running??? I am NOT HAPPY and those expensive sun glasses better be returned asap as I was the only person who rented that truck and NOBODY got in after that so I KNOW YOU GUYS HAVE THE GLASSES!!Karen A.
Very helpful personnelLois B.
El cliente no dejó un comentario.James G.
El cliente no dejó un comentario.Mark W.
Our experience was abhorrent, to say the least. We reserved our 20' truck, trailer, furniture pads, and two-wheel dolly two months prior to our move date. We spoke to someone at this location to verify that the reservation was in their system and that the selections we made would be available at the location on the date we specified. We were then notified in an email that the we were to pick the truck up at a different location, a gas station nearby. We were concerned that this would cause an issue with the trailer hook-up and contacted the store again to ensure that we could pick up at this location, which they confirmed. Less than 24 hours before our scheduled pick-up time, the store contacted us to confirm our reservation for the following day. They told us they had a 20' truck available, but not the trailer we needed to tow our vehicle. We explained that it was confirmed by the store when we made our reservation two months prior, but they said none could be made available. We asked what our options were, as we now had no way of moving our vehicle over 1500 miles. The store was unable to provide a resolution and offered a $50 credit. We explained that we would have to find someone, with no notice, who could drive the vehicle to our new home and pay for them to fly back; a flight that costs considerably more than $50. We were told someone would contact us in 24-48 hours with a resolution (spoiler: it has been 11 days since this conversation and no one has contacted us to discuss the issues). The morning of our pick-up, the store was initially unable to find our reservation and, once they did, told us that they did not have a two-wheel dolly available, regardless of our reservation. Upon leaving the store, we saw that there was at least one dolly â€œfor saleâ€ on the sales floor. We then had to make a trip to Home Depot to purchase one for our moveâ€"another charge we were not anticipating. After already beginning to load the truck, we were contacted by the store again to notify us that a trailer was available over 40 minutes away. We explained that we were expecting to be on the road by that evening, had already made arrangements for someone to drive the vehicle and purchased a non-refundable plane ticket for them to get home, AND no one had contacted us to discuss a resolution. We were told again that someone would reach out within 24-48 hours. In addition to the previously stated expenses, we had to pay for gas for the vehicle that was intended to be towed, as well as hotel accommodations and food for the additional driver. Three days after this saga began, we received an email from Jennifer Holman (Traffic Control Manager) stating that a $50 refund had been issued, even though we STILL had not been contacted and there had been no acknowledgement of the issues that occurred. At the time of our pick-up, we were told by the store associate that our contract would state the gas tank was at 3/4 full. When we returned the truck, we were charged $20 because we were misinformed and the contract actually stated the tank level was 13/16 full. Quite frankly, a $50 refund is offensive. We chose to make a large move with U-Haul over less expensive companies because we trusted the brand and it ended up being one of the worst mistakes we could make.Alec M.
$0.99 a mile is just too very much. Will think of different options next time. Doesn't make any senseAnand B.
Less time waiting for someone to show up in the office.christopher D.
Service was very good and pricing was excellent I would say that they would need to have an another extra guy on hand cuz sometimes when you get there there's a few people in line waiting an extra guy would help out with the traffic flow of people .. but over all services were great +! 👍ROBERT A.
Thomas was extremely helpful and attentive!! Would highly recommend this locationMichael B.
When dropping off the associate was rude. There were two ladies working. One was in her pajamas with a bath robe on, which was definitely unprofessional, and the other lady was behind the counter. She was the one who was rude. Didn't even look at me when she was speaking to me.Michelle B.
Looking forward to receipt!!!william G.
Not sure point of checking-in online and then waiting in a long line to finish check-in / get equipment. HUGE waste of my time. At return online mobile app didn't work... 'failed to upload photos'. The year is 2022... time to embrace technology that actually works and creates efficiency for your customers.William A.
The truck I rented was not in very good shape at all. It had over 170000 miles on it. It rode really bad and sounded like the rear end was going to fall out. Wasn't sure I was going to make it to and from the cape.Louis B.
The truck was great and served its purpose. The customer service was not. The staff member didn't even say hello and the whole transaction came off very rude and like they were just inconvenienced by me being there. I realize it may not be the most exciting job but a simple hello or thank you goes a long way with a business.Amanda B.
explaining the rental time clearerkevin D.
I have used this location many times and they are always very efficient. Today the manager was mentoring a new employee and was hands-on and clear on training a new, interested employee on the physical connection of the trailer to my vehicle. No little wait time. Easy in (as above) and easy out thanks to a different employee who was there when I dropped off the trailer. I use them regularly and will continue to do so.Janet C.
El cliente no dejó un comentario.robert Z.
El cliente no dejó un comentario.Timothy C.
El cliente no dejó un comentario.Dan T.
El cliente no dejó un comentario.Karen M.
El cliente no dejó un comentario.Willy E.
Don't rent a truck with 1/4 tank. The manager needs to have an in service on customer servicePaul F.
they always do a great job there at the Norwood Ma u haul i have used them for many yearsDonald F.
El cliente no dejó un comentario.Robin M.
Truck seemed to be on its last legs. Engine sounded terrible and we could not shut off radio. Frustrating move.Ed L.
Employees great felt bad for them seemed a little under staffedDaniel S.
Make sure the drop off drive way has more space for upcoming drop off vechiles and or trailers. Stopped there and the drop off equipments were piled up making me having not enough room to park there upon coming into the office.Prince B.
Excellent service staff, very pleasant and all of them understand the business. Taking care of the customer seemed to be a top priority.Tom R.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Francis I.
El cliente no dejó un comentario.Svyatoslav K.
Trailer was dirty with drywall pieces , I needed to ask for a broom and sweep it out my self.DAVID D.
the service and drop off was seamless ( we all seem to be at door at opening even if have later pickup times the staff handled very well) all I can say staff for me was very good and knowledgeable.david B.
Customer services rep. Thomas Webb was very friendly and made the process easier. Way to go!Yeferson R.
The process of checking in alone is a little daunting for older people but I was able to talk to someone who walked me through it and the service was very quick and effectiveSue B.
El cliente no dejó un comentario.Stephen G.
The Norwood location is awfulCharles P.
Lady at the front desk was very rude & unprofessional.RUTHERFORD S.
THE TRUCK DID ITS JOB FOR ME.THANK YOU GUYS!AARON C.
El cliente no dejó un comentario.Maureen O.
Great people , very professionalclark H.
El cliente no dejó un comentario.Lindsay G.
El cliente no dejó un comentario.Keith A.
The return process was a bit too involved. I returned it after the location was close so I had to follow way too many steps. The customer should not be responsible for taking multiple pictures to upload.Mark G.
El cliente no dejó un comentario.Derek W.
The customer service was terrible. The truck had zero gas in it. We needed to drive right to a gas station to fill it. The person told me our one way drop off was not confirmed and started to complain about UHaul.Marybeth G.
El cliente no dejó un comentario.Bassil D.
Nothing - Staff was excellentTHOMAS R.
El cliente no dejó un comentario.Charles M.
Staff was immediately attentive and friendly and I was a very low maintenence customer as far as my needs went so everything was exactly as smoothly as I could hope. Probably more enjoyable because of staff personality than my simple needs required.Carl L.
Very friendly staff had me out the door quickly and checked in on return just as quicklyDouglas W.
El cliente no dejó un comentario.JACKSON A.
El cliente no dejó un comentario.Joanne G.
El cliente no dejó un comentario.johnny F.
Very professional group of people !Blair S.
Great service I look forward to seeing you guys again.Mariah F.
Great customer service! The gentleman who assisted me with the rental process was very professional and friendly!Yeferson R.
The place was awesome. Very professional. Will use again if the need arises.Martin S.
El cliente no dejó un comentario.George A.
El cliente no dejó un comentario.Thales F.
El cliente no dejó un comentario.Bethany C.
El cliente no dejó un comentario.Maura P.
I reserved a truck for 7:30am for mobile pickup and it was not ready for me and I was stuck waiting for the store to open at 9am. I had people waiting to help me move for an hour before I could even get the truck. Very disappointed in Uhaul.Justin C.
El cliente no dejó un comentario.PATRICIA H.
courteous and professional staff and a quick and easy transaction.THOMAS C.
The equipment was cleaned but the gas was very low below the expected gas .Tracy R.
The employee that helped me at the store went above and beyond, really nice guy, he should be recognized for that.BRENT R.
Nothing Jose was superb and above and beyond.PETER D.
El cliente no dejó un comentario.ADILSON D.
Experience was very much improved ovee my last visit 2 years ago. Equipment was in good shape and almost all staff were very helpful and nice.MICHAEL D.
El cliente no dejó un comentario.Beverly M.
El cliente no dejó un comentario.DAVID J.
El cliente no dejó un comentario.RAFAEL H.
El cliente no dejó un comentario.Harry R.
The Claire did not prepare our van for early self pick up with the mobile app so when we arrived at 8 am we were unable to get our van and waited in the freezing cold parking lot for an hour. The U-Haul customer service was unable to do anything and put us on hold after hearing what was happening and never got back on the phone to talk to us (45 mins) so we had to call again on a second phone. When glee finally got the van, there was another truck blocking our van into the spot so we could leave until the one employee who was there to open could get away from checking other people in and move the truck. We booked for 8 am and didn't leave with the van until 9:20 am. It was all totally unacceptable.BRIAN C.
El cliente no dejó un comentario.JUDY B.
I couldn't really say there was anything I would improve on .Everything went smoothlyJON O.
I made a reservation for a mobile pick up before the office opening. when I got there and logged on through the mobile app, it said that I was scheduled for a hand delivery. I had to go home and come back at 9 when the office opened.MARC C.
El cliente no dejó un comentario.STEPHEN C.
I was over charged for no reason other than you felt like it.MEREDITH M.
El cliente no dejó un comentario.Shalish P.
El cliente no dejó un comentario.PAUL R.
El cliente no dejó un comentario.Sarah I.
Staff think of themselves like bosses. I returned the vehicle and the lady was really very rude, trying to charge stuff off my card like cleaning charges. There was snow inside the truck after a blizzard. The kid cleaning the trucks was very good and the crew outside BUT not the Bosses insideHERBERT D.
El cliente no dejó un comentario.BENJAMIN C.
El cliente no dejó un comentario.ANIBAL H.
It's so much better than it used to be ! New management and staff make it great to do business with them.KEVIN S.
I have all ready made my reviews recently, cia separate survey.Kimberly S.
El cliente no dejó un comentario.ISAAC C.
Better customer serviceKENNETH J.
El cliente no dejó un comentario.David J.
Truck had mechanical issues that almost resulted in an accident. While In drive at a light the truck started to accelerate out of control. I had to drop the truck into neutral to prevent driving into traffic. This happened twice while I had the truckJoel G.
El cliente no dejó un comentario.SANDRO F.
I was unfairly charged for something that I didn't damageLORI W.
Customers should have 24 hour access storage facility Update your card reader most times card access don't work THE STAFF ARE COURTEOUS AND PROFESSIONALLinda M. | Overall Experience
The storage facility overall did not feel clean, the elevator was often not working, the card pass to get in was difficult to get to work (eventually the door was just left open and that was better). In terms of staff, I just felt sorry for them because there was mostly just one person there so how could they manage the rentals and help people in the store or help with issues getting into the storage facility? They were always nice, but assistance was so slow I sometimes just left and all I wanted to do was have help with my card to get in. Whenever I talked with someone the phone, they were very helpful and my check-out was easy.MARY M. | Overall Experience
The storage set up is terrible. So many stairs that you have to lug your belongings up. The elevator is pointless because there are still more stairs. Got a free month with the truck but went to Planet Storage nearby because it's all on 1 level.Maura S. | Overall Experience
The customer service was genuinely the best I've ever had. Jose was so kind and patient and explained everything so clearly. I've used the Norwood location for years now and Jose is the best customer service rep I've come across.Julie C. | First Impressions
Yes..the manager is awesome..she is such a nice and very helpful..she will ensure that my satisfaction is met..she is Darlin ..keep it up manager..martin m. | Overall Experience
El cliente no dejó un comentario.Kristtiya G. | Overall Experience
Terrible experience at uhaul would not recommend to my worst enemy. Employee working the desk was talking on her personal cell phone the entire time I was trying to get my unit. The unit I reserved was no longer available so I'm not sure what the point of a reservation was. The one open unit was much smaller, dirty and would have to carry my furniture upstairs. Terrible experience.Alyssa J. | First Impressions
The manager on duty Lashonga was very knowledgeable and helpful with my reservation unit and move. She was happy to help everyone that came in, even when it was busy.samuel r. | Overall Experience
Thank you for great serviceSherry W. | First Impressions
El cliente no dejó un comentario.SAMUEL R. | Online Move In
The woman that helped me was very busy, but still remained cheerful and friendly, treating me as if I were her only customer. The rapport that I noticed with her coworkers as well led me to believe that she would make a great manager.David H. | First Impressions
El cliente no dejó un comentario.Noelia R. | First Impressions
El cliente no dejó un comentario.Leah L. | First Impressions
I love uhaul they are always nice to meBetty W. | First Impressions
Lashonna Hawkins was very understanding accommodating and very proffesional.this employee went all out to help me.she deserves a million dollar raise.outstanding employee.thank you Lashonna Hawkins for the best service ever.JOSIE T. | First Impressions
The staff is no good nowhere to be found every time I go there I have to wait at least 20 mins just to talk with someone Not only that they charged me an extra 80 dollars for unit that was a suppose to be a month free! I got charged not fair not only did I rent the truck but also got charged for the unit.... the guy who was dealing with this got fired a couple of weeks go so now that staff is just giving me the run around and I have yet to receive my 80 dollars or at least another month free of storage I wound not recommend this facility or the staff There is one young lady who works at uhaul that was very friendly and polite can't remember her name she was there only one time but the rest of the crew was not helpfulBRYAN L. | Overall Experience
Great staff. Jabriel is very efficient and hard working. Made our transition easierShandra R. | Overall Experience
Jabriel and the team at 390 Providence Highway in Norwood have been excellent! After our U-box tipped over, Jabriel went out of his way to help us out. I doubt we'll ever get another U-Box, but we will definitely continue using this location for our storage needs!Kristin M. | First Impressions
El cliente no dejó un comentario.Karen G. | Overall Experience
Cargo elevator was very difficult to work. Also ridiculous to have an elevator just to have to move belongings up stairs for the split level. Whenever called for customer service - went to national uhaul company which did not make me feel valued or important.ELISSA E. | Overall Experience
The garage didn't work, the lift didn't work, my card didn't work, the computer was slow, and i got my call dropped twice while sorting it all out today. I haven't gotten a call back yet. I am furious.Peter C. | First Impressions
El cliente no dejó un comentario.TIFFANY L. | First Impressions
El cliente no dejó un comentario.Kristen E. | First Impressions
No issues, member for years. Moved out only due to change in housing and no longer needed outside storage.MARIEANN O. | Overall Experience
The manager (I wish I could remember his name, it started with a J) was super friendly and repeatedly went out of his way to help us. We visited the Norwood location on several occasions to rent 2 trucks and 2 storage units. The location was very busy and he still remembered us each time we came in and worked hard to help out the many customers coming in and out. There were admittedly some glitches along the way, such as our key card not working and the elevator being stuck, but they worked everything out for us quickly and professionally. If I could change anything, I would ask U-Haul to give these guys some more head count so they could get some extra help in these busy and unprecedented times. Thanks for everything!Ashley B. | Overall Experience
Place was always dirty. Customers bathroom i.e. inside where the actual storage units are located was never clean and trash all over. Parking lot always had trash. Card reading machines to access my storage unit never worked properly. I complained to management nothing was done.I went to a local competitor who had cheaper prices and cleaner premises. U-Haul should be embarrassed to run such poorly maintained facilities.Greg K. | Overall Experience
Manager was fantastic. Answered all my questions and very polite!! Will definitely come again.Kimmian M. | Overall Experience
No comment, good experienceKadikele I. | Overall Experience
Very friendly and accommodating manager!John C. | Overall Experience
Truck was not available upon pick up of reservation after confirmationJESSICA P. | First Impressions
Everything was nice but a staircase to the 2d level - really hard to move heavy stuff. And when I moved out it took 2 days and several times of communication to have my account finally closed.yulia T. | Overall Experience
Kassie and her crew are amazing!!!Latasha B. | Overall Experience
We moved in very smoothly. Staff very friendly. All and all my furniture is safely in storage. Great Jobjean p. | First Impressions
Great customer service.Yvon A. | First Impressions
Everyone was so kind and helpful!Meredith M. | First Impressions
Very friendly and helpful manager. Great experience.Trevor L. | First Impressions
Excellent help, would use again.allison w. | First Impressions
A very pleasant experience, great staff, always helpfulCarol P. | Overall Experience
call if you care to hear the story not good 617-875-7373ROBERT D. | Overall Experience
I want to commend the staff. I had a little trouble and they were courteous, helpful, and supportive. This is a facility I would return to and which I would highly recommend.Lydia P. | Overall Experience
Excelent!Lourdes D. | Overall Experience
Very helpful and professional. Very thankful for making my son's move go so well.James S. | Overall Experience
The owner at the Norwood location & Adrienne were awesome! They made my day brighter!armini t. | Reservación
Every time I showed up there they took care of me I have no complains how many complements great peoplegregory l. | Overall Experience
Kasier was so helpful and wonderful to work with. 👍🏻👍🏻👍🏻👍🏻👍🏻 5 thumps up!!!Todd H. | Overall Experience
Servicios adicionales en esta ubicación
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