El cliente no dejó un comentario.scott m. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Rockdale Ave
New Bedford, MA 02740
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.KAYLA D.
I would be more transparent about the cost of renting a truck. The estimates excluded the various fees added, but especially the GAS added to the bill. All costs should be included in the initial cost estimate provided to the customer.Richard T.
El cliente no dejó un comentario.JOSEPH D. | Overall Experience
Everything was great except the check in process. Customers should be able to send pictures of their license & references for verification before checking in to pick up their equipmentKelsey P.
El cliente no dejó un comentario.Thomas C.
El cliente no dejó un comentario.nickolle D.
El cliente no dejó un comentario.Tania O. | First Impressions
You're a bunch of cucksâ€¦ the employee (male) at this store was making out with another employee (female) while I was waiting to get my reservation fulfilled. And didn't give me a credit for the fuel. This will be the last time I use the company at least at this location (105 Rockdale Ave, New Bedford MA)Maria S.
El cliente no dejó un comentario.STEPHANIE G. | First Impressions
El cliente no dejó un comentario.VERA F. | First Impressions
El cliente no dejó un comentario.amy L.
The representative i dealt with was awesomeJeffrey J.
The gentleman that took my order although I order it for the next day was very friendly and hook me up to my trailer he is a keeper for y'all to keep as a workerBenjamin B.
Everything was great,especially Custermer service at this location. Curtious and friendly.MANUEL C.
El cliente no dejó un comentario.james g. | Overall Experience
El cliente no dejó un comentario.Nicole R.
Lorenzo Williams (New Bedford) was professional kind and knowledgeable. Employee of the year materialSTEVE D.
Great customer service and management!paige p. | Overall Experience
El cliente no dejó un comentario.Andrew R.
Absolutely nothing, You could make other locations better by having Arthur at the Ayer location give tutorials on customer service and going above and beyond with friendly, dependable and pleasant service. He's amazingâ€¦. Can't say enough good things about him and his store.James S.
The staff has been very personable. Thank you.Faith K. | Overall Experience
El cliente no dejó un comentario.ANGEL E. | Overall Experience
The staff could not have been nicer! We will definitely make this our go-to rental location in the future.Michael M.
professional set up. Looks clean. Helpful and kind.Eric W.
Best customer serviceANA F.
El cliente no dejó un comentario.Mark F.
El cliente no dejó un comentario.BRYAN R.
The service rep forgot about me for 15 minutes and was fairly rudeChristopher R.
The guy that cleans up the truck not sure what his name is but hes very rude. His customer service was horrible. He made very sarcastic comments.David S.
Someone had been smoking in the cab. Should use air freshener between rentalsRichard B.
A+ for the counter manager.Kevin K.
The booking was so easy and clear They offer all you need for help with a move the representative was awesome, efficient and helpfulPatricia A.
VERY HAPPY WITH SERVICE WILL DEFINITELY BE BACK.THANK YOU UHAUL TEAM.TONY R.
El cliente no dejó un comentario.Mike H.
Absolutely horrible experience, from checking it - constantly giving us issues saying our check in has expired. After that issue was resolved we received the wrong keys for the wrong vehicle and all in all it took us over 1 hour to check in and receive our vehicle with nobody else in line. Renting a u haul for the future will be the last option of ours.William C.
Exceptional serviceSvein B.
There is no AC in my van that I have been renting for 4 straight weeks! I'm was not happy to find this out the other day since the weather has gotten warmer recently.Tanya G.
Hello, I use U-Haul a lot for my business and never have had a complaint in the past but yesterday while using U-Haul we Found numerous roaches in our rental. The staff is excellent but the 15ft box truck i rented was not clean at all.Curran M.
El cliente no dejó un comentario.Samuel M.
El cliente no dejó un comentario.PAUL S.
El cliente no dejó un comentario.Oleksandr G.
El cliente no dejó un comentario.Winston B.
Ive used this location many times..always a very good experience!JOHNNY I.
El cliente no dejó un comentario.Tanya G.
El cliente no dejó un comentario.John F.
Everything was perfect. Your website is easy to navigate and the pre-check in saves so much time. The service associate was helpful, friendly and professional and had me on my way in no time. I was stressed because this was a last minute thing and I shouldn't have worried at all. ¡Gracias!Alyssa L.
Keep doing what you're doingMICHAEL W.
El cliente no dejó un comentario.Shantell C.
El cliente no dejó un comentario.EDWARD T.
Wonderful experience! The gentleman that help me through the process was superb and very knowledgeable when I was renting a van for 24 hours. He was personable and so patient with me. I couldn't ask for better service! Definitely would rent from the New Bedford Rockdale Branch again!Christopher P.
Great experience. Will definitely use it again.Pauline R.
El cliente no dejó un comentario.JOHN R.
El cliente no dejó un comentario.ronnie D.
El cliente no dejó un comentario.KAILYN D.
none neededSharon L.
El cliente no dejó un comentario.BRITTANY O.
El cliente no dejó un comentario.Georgia G.
El cliente no dejó un comentario.Margarita V.
El cliente no dejó un comentario.BRYAN R.
El cliente no dejó un comentario.james S.
El cliente no dejó un comentario.Jill O. | First Impressions
El cliente no dejó un comentario.JEAN S. | First Impressions
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.MARC S.
Great service! Thank you!Winston B.
El cliente no dejó un comentario.Travis G.
El cliente no dejó un comentario.jacquene S. | Overall Experience
The website would not load. The app took 20 minutes to only partially check out the truck. The truck was not where it was pictured in the app. The truck had no less than 5 leaks and was not even swept out. Other than that it was great.Kevin M.
El cliente no dejó un comentario.MARY M.
El cliente no dejó un comentario.Rosa P. | Online Move In
El cliente no dejó un comentario.mario m. | First Impressions
El cliente no dejó un comentario.Loree E. | First Impressions
Understanding and well maintainediris c. | Overall Experience
Outstanding customer experience. I have to recognize the excellent and generous service of Mr Williams! ¡Gracias!Lori F.
El cliente no dejó un comentario.kerry s. | Overall Experience
El cliente no dejó un comentario.melvin A. | Overall Experience
El cliente no dejó un comentario.Kevin C.
Whenever we need storage or a rental always use same uhaul you are greatGloria H. | Online Move In
Look up uhaul sucks if you want to find out what this company is like. This company's history is mind boggling and nothing has changedwilliam C.
El cliente no dejó un comentario.BRAD P.
Associate was very helpful tooGERARD R.
El cliente no dejó un comentario.kerry s. | First Impressions
El cliente no dejó un comentario.Joanne R. | Overall Experience
My unit was on the fourth floor and the wood section of the floor is in terrible shape! It's a rumble strip making it extremely difficult to push a cart without having to pickup items that inevitably fall off. It's really bad but the customer service was extremely kind and helpful.William M. | Overall Experience
The only reason I said no on communication was because the times we could access it changed every time that we calledSandra M. | Online Move In
El cliente no dejó un comentario.HUDSON D.
El cliente no dejó un comentario.Kimberly C.
El cliente no dejó un comentario.CHARLENE B. | Overall Experience
El cliente no dejó un comentario.Juanita G. | First Impressions
El cliente no dejó un comentario.scott S.
Everything is goodANDRE B.
El cliente no dejó un comentario.BRAD P.
El cliente no dejó un comentario.MARY W.
El cliente no dejó un comentario.JACQUELINE M.
El cliente no dejó un comentario.ALAN F.
It was all fineElizabeth C.
Both gentlemen were extremely friendly and helpful. I'll always tell my friends and family to go to this location.NATACHA M.
El cliente no dejó un comentario.DAVID R.
Direction on GPS is bad. But the 2 young men I had contact with wereâ€ awesomeâ€CARMILLA G.
El cliente no dejó un comentario.MILDRED R.
Nothing The customer service is great and staff is friendly and professionalJenny F.
The gentleman who helped me with my van was incredible. He was polite, quick, knowledgeable, and did a great job in helping me with my van rental. I would absolutely visit this location again.Benjamin T.
El cliente no dejó un comentario.SAMPSON B.
El cliente no dejó un comentario.fred g. | First Impressions
El cliente no dejó un comentario.Frederick G.
The two men who helped me on January 4,2022 at 9:54am was outstanding. They did a great job and was very kind and helpful. Great serviceJessica V. | First Impressions
El cliente no dejó un comentario.Maria S. | First Impressions
Julia was terrific. There was a problem with my reservation and availability of my vehicle, but she quickly resolved the issue.STANLEY L.
El cliente no dejó un comentario.ANNMARIE N.
El cliente no dejó un comentario.Paul R.
El cliente no dejó un comentario.DAVID W. | Overall Experience
Thank you for you're service everything was goodmaria s. | Overall Experience
Very efficient. Staff was helpfulGeorge P.
El cliente no dejó un comentario.david B.
Transmission wasnt working properly..Franklin P.
El cliente no dejó un comentario.CELSO C.
El cliente no dejó un comentario.MICHAEL T.
Can't think of anything, the office looks much nicer now. Very easy to rent!Paul S.
El cliente no dejó un comentario.Paul Z.
El cliente no dejó un comentario.Samuel M.
El cliente no dejó un comentario.CALEB H.
Great customer service! I was over charged but caught it and they were very good and fixing it!Cathleen D.
El cliente no dejó un comentario.CLAUDE N.
Exterior on the truck was covered with mud. The interior was dirty and smells of cigarette smoke. The center console was sticky as if someone spilled a drink.John C.
El cliente no dejó un comentario.RONALD K.
Never moved inTIERANEY M. | Overall Experience
Ti (woman's name) wo signed me in, was very professional and courteous. Truck was one of the best uhaul rentals for me in recent years as it was low mileage and smooth on the road. It was economical on fuel too.John G.
El cliente no dejó un comentario.SHAWNP M.
No complaints. We were always treated exceptionally well by staff. The facility is terrific.cyril g. | Overall Experience
El cliente no dejó un comentario.BRANDY A. | Overall Experience
Service was excellent. The person at the desk first language was English.GEORGE D.
Staff was friendly but was being helped by a trainee. All good. I was patient even though I was in a hurry. During the check in process I was told a confirmation text would be sent to me, nothing about confirming mileage when I got in the truck. Just a â€œconfirmationâ€ text. Long story short the truck had understated the starting mileage and I was charged 40 miles more than I should have. Will be using other means from now on.KYLE B.
I answered staff not helpful due to all the issues this past year that I have had with UHaul. Unfortunately it was not until 2 days before my move out that I finally spoke to a representatgive on the phone that has put in a complaint and will be having someone call me. That being said Jen and Amber who I dealt with on my last weekend of having the storage were great. The problem has been management there before and the horrendous treatment by customer service and the third party billing company that screwed up my account and then forced me to pay to prevent a lock out when they were holding my checks and cashing them late. I have been trying for a year to deal with the billing issues to no avail and told I cannot talk to the billing company and customer service was horrendous and would not give me any way to put in a formal complaint of all the disrespect I have received. It was not until the Friday before my move out that I got a rep who actually helped and put in a complaint and is having the gentleman from the complaint department contact me. I will never ever due business w/UHaul again. I have never in my life experience such horrendous customer service and disrespect from any company I have ever done business with throughout my life. I have no words to truly express how bad it has been. So my rating for Uhaul would be less than the poor rating if it were possible to give a lower rating. AGain this has nothing to do with Jenn or AMber that I dealt with on my last weekend. But prior to them - the office staff was an issue and the customer service. Scott was the last manager at the branch location that was a good manager.sharon b. | Overall Experience
Very polite peopleBrenda A. | Overall Experience
El cliente no dejó un comentario.raymond g. | First Impressions
El cliente no dejó un comentario.margaret b. | Overall Experience
Very happy with the service and storage area, price was a little steep though.Deolinda D. | Overall Experience
I had the privilege of working with John Heywood and received outstanding storage services. Storage services were carefully explained and any questions were answered promptly. Would definitely return to this establishment for exceptional U-Haul services. ¡Gracias!lela a. | Overall Experience
El cliente no dejó un comentario.patrice b. | Overall Experience
The staff worked hard to accommodate my request, which was very much appreciated!Wendy G. | First Impressions
Overly friendly great attitude ⭐️⭐️⭐️⭐️⭐️mark s. | First Impressions
El cliente no dejó un comentario.Jim L. | Overall Experience
The gentleman made it very fun because he wasn't the normal guy to be there and he couldn't find his way but it was hilariousSHARON L. | First Impressions
Everything was excellentmaria s. | First Impressions
El cliente no dejó un comentario.tina s. | First Impressions
I received a "slap in the face" letter. I received a notice about what a great customer I am & all these compliments so to thank me " we're jacking my rent up AGAIN"! I didn't complain when you raised my rent twice in one year or the times when I wasn't notified of the raised rent--I was here before U-Haul --I pay before, or on time & this is the thanks I get so now, you can raise someone else's rent ! Sincerely thank youKATHLEEN M. | Overall Experience
El cliente no dejó un comentario.Susan P. | Overall Experience
El cliente no dejó un comentario.Tom M. | First Impressions
Parking is a constant issue. Had two vehicles blocking the driveway, one unloading items partially blocking the unloading area, and as I left, one person directly in front of the loading door. Otherwise, it was a pleasant experience.Robert W. | Online Move In
Thank you very much for keeping my belongings safe. TimothyTimothy T. | Overall Experience
No complaints, everything was fine and Iam very satisfied with the service.susana m. | Overall Experience
Employees are very friendly and they give great service.judith m. | Overall Experience
Great job all my expectations met.Philip B. | Overall Experience
Reasonably Priced Storage Facility! Very Clean, and smells clean every time I step foot into the building. Office Staff was courteous, very helpful and friendly. My only issue will be the lack of carts at certain given times of the day. Also can not use the garage door after hours, as it is locked. At the end of the day, I am pleased and my items are stored safely.Susan P. | First Impressions
Friendly very.Roselyn A. | First Impressions
El cliente no dejó un comentario.nyla m. | First Impressions
El cliente no dejó un comentario.cheryl o. | First Impressions
Called to confirm and took part of my application down to make my experience easier.Philip B. | First Impressions
The general manager John, was extremely knowledgeable and helpful. I have used other storage facilities before and was unsatisfied with their customer service. But at your New Bedford office everything went smooth and like clockwork. I appreciate the time in patients that the general manager had with me. I would strongly recommend this storage facility to family and friends. GraciasKierra F. | First Impressions
Thank you for an excellent servicemaria s. | First Impressions
The micelinda f. | Overall Experience
The attention, the facility, the staff, everything was excellent i already recomended it to another person, thank you Uhaulmaria s. | First Impressions
El cliente no dejó un comentario.Paul S. | Overall Experience
El cliente no dejó un comentario.paul s. | Overall Experience
El cliente no dejó un comentario.Thelma P. | Overall Experience
El cliente no dejó un comentario.Lori R. | Overall Experience
El cliente no dejó un comentario.Alex M. | First Impressions
El cliente no dejó un comentario.Alex M. | Overall Experience
El cliente no dejó un comentario.robin c. | Overall Experience
The person behind the counter that helped me last night was extremely courteous and friendly. That's the way every customer interaction should be.Graeme I. | Overall Experience
El cliente no dejó un comentario.paul n. | Overall Experience
El cliente no dejó un comentario.nelio m. | Overall Experience
If the employee on shift was friendly and helpful I would’ve gave a better rate and if the elevator was working I would’ve kept my unitnicholas a. | Overall Experience
The staff on duty was very rude he also didn’t tell me the elevator was out of service where he said hope you don’t got a lot of stuff didn’t show me were the stair case was I went in and asked for a refund for my money back where I didn’t want the unit anymore it was too much of a hassle he said he didn’t know how to do the refund he’s only been there for 8 months when he said he thinks he figured it out he said my money will be back on my card in a little awhile I took that as a hour or two when I didn’t get the money on my card back right away he said a little awhile means a week I will be calling in a week to make sure my moneys back on my card since I did not keep the unit more than 10 minutes he was very rude and did not specify his name when I askednicholas a. | First Impressions
The staff was excellent and always available to help, would definitely recommend to a friend and use again.LYNN J. | Overall Experience
Way better than the one on Mount Pleasant. Saved uhaul's reputation in my eyes. The man working there was very helpful and kind!Gloria B. | First Impressions
The staff and especially the manager was rude to me. The manager always was picking a fight with me. Had to call the head honcho for his behavior towards me. I'll never use their facility to store there again.jeanine m. | Overall Experience
I complained twice about mice being found in my unit. One dead mouse in the unit and one in the hall. Yesterday I went to clean out my unit and there was mice feces all over my mattress. The mice ate holes in my mattress!! Total loss. I'm so grossed out I have to get ride of anything fabric in that unit. I had that unit for six months and it's contents are a total loss. When I complained I was told to call cooperate. What a waste of six bucks! I now have to buy a new bed. Disgusted.patricia M. | Overall Experience
El cliente no dejó un comentario.Augustina B. | Online Move In
El cliente no dejó un comentario.Teena S. | First Impressions
El cliente no dejó un comentario.Johnny I. | Overall Experience
Store Manager was very friendly and help as well as the rest of the staff. I will use this store again.Steven C. | Overall Experience
Gracias ERYNN J. | Overall Experience
Elias went above an beyond my expectations to make sure I was satisfied. Very pleased with my experience.Brittany A. | First Impressions
The manager on-site Elias was very helpful in every way possible. He was informative and he took care of all my needs. Because of this I will always be a U-Haul customer.EDWARD E. | Overall Experience
Extremely helpful and knowledgeable.CATHLEEN S. | First Impressions
The manager Elias and his coworker were great. They both were very helpful, flexible, and accommodating. I felt positive energy from them and they were very respectful and professional.ANGELICA l. | First Impressions
Very clean and safejoane d. | Overall Experience
Very good experience.I will recommend this business for moving and storage needsJohnny I. | First Impressions
Storage unit was great I’d recommend it to anyone, i had My things there for about 9 months when taken it out, everything was still in great shape; office people are super helpful too!Rachel H. | Overall Experience
The young man that assisted me was very patient and respectful. Need more people like himJoann R. | First Impressions
I really appreciate they help they gave me when it came to a point I couldn't pay my unit for a period of time. They worked with me till I was able to pay my storage in full! Thank you for everythingSylvie G. | Overall Experience
I had a great experience at your storage unit. Matt was awesome. He was helpful for renting the unit and patient with all my questions. He also helped me with renting several different vehicles.victoria f. | Overall Experience
Service was great. Would rate excellent if computer service to enter and exit storage worked 100% of the time.CHARLENE B. | First Impressions
My experience was very good and I really liked the auto payment.diana r. | Overall Experience
I'm blessed to have my stuff at this storage. The people there are greatchemise s. | First Impressions
Staff is excellent. Polite, professional, helpful. Great job.allen c. | Overall Experience
OoNelson B. | Overall Experience
Great storage facility!michelle c. | Overall Experience
I would definitely recommend to anyone looking for a clean, convenient storage facility. Staff was always available to answer my questions.Christine W. | Overall Experience
Good servicejailson l. | First Impressions
Very Courteous Both People that work there did a Great Job, I'm hard at remembering names Sorry Mrs. PikeAlbert P. | First Impressions
Good, quick customer service!michelle c. | First Impressions
Staff was not pleasant. One person was so offensive I complained to the owner. Another time I had to move several items from the fourth floor and the elevator was broken. Manager was nasty to me.PATRICIA B. | Overall Experience
They where a great help got the things that I needed there was a problem however there staff made sure that the problem was solved asap.David H. | Overall Experience
Used this facility for 3 years & never had an issue. They we're great! Anytime I needed to make payment arrangements or had any questions/concerns they alway treated me so kind & respected my wishes!!DIANNA B. | Overall Experience
Slightly annoying that my key card doesn't work yet but the representative at the location let me know there is a technician coming to fix it.john p. | First Impressions
Matt was very friendly and helpful and helped me with absolutely no problems at all.Timothy T. | First Impressions
Getting SUPER expensiveSUSANNA F. | Overall Experience
Ken was great to work with.PETER S. | Overall Experience
I was very impressed with the man that helped me . I would definitely recommend uhaul to everyone who needs storage unit.joan c. | First Impressions
The accommodations and staff were great!JOHN M C. | Overall Experience
All the representatives were very professional and helpful!jacqueline c. | First Impressions
The staff was helpful and efficient. He made the experience feel easyJulie E. | Overall Experience
The service was excellent… Matthew the general manager was truly helpful. He had a lot of customers in and out and he was able to juggle all of them well. I never felt ignored while WaitingPETER S. | First Impressions
I was very pleased with the service I had i am looking forward to do business with the themjohn l. | First Impressions
Easy to navigate. Plenty of carts for a big move. Matthew was a great help. ¡Gracias!james h. | First Impressions
Matt was always helpful, knowledgeable and patient.MADELYN C G. | Overall Experience
The nicest people and definitely would go back if i needed to Mananger Matt was so accommodating . GraciasConnie R. | Overall Experience
A few months ago, I was stuck in the elevator for over 30 minutes, and asked for a discount. I received nothing. Can anything be done now? Alison.firstname.lastname@example.orgAlison C. | Overall Experience
Appreciate yajosh m. | Overall Experience
Staff very profesional Customer service great what more can i say i will continue in the future to use your service for my storage needs. Even the locksmith guy was amazed how clean the storage was.Wanda V. | Overall Experience
Emily was wonderful to work with. Her customer service is excellent.don s. | First Impressions
great storage placekeisha v. | Overall Experience
The staff made the process of renting a storage room simple and were very clear on the hours and rules.Andrew L. | Overall Experience