professional set up. Looks clean. Helpful and kind.
Eric W.Customer Reviews for U-Haul Moving & Storage at Rockdale Ave
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Best customer service
ANA F.The service rep forgot about me for 15 minutes and was fairly rude
Christopher R.The guy that cleans up the truck not sure what his name is but hes very rude. His customer service was horrible. He made very sarcastic comments.
David S.Someone had been smoking in the cab. Should use air freshener between rentals
Richard B.A+ for the counter manager.
Kevin K.The booking was so easy and clear They offer all you need for help with a move the representative was awesome, efficient and helpful
Patricia A.VERY HAPPY WITH SERVICE WILL DEFINITELY BE BACK.THANK YOU UHAUL TEAM.
TONY R.Absolutely horrible experience, from checking it - constantly giving us issues saying our check in has expired. After that issue was resolved we received the wrong keys for the wrong vehicle and all in all it took us over 1 hour to check in and receive our vehicle with nobody else in line. Renting a u haul for the future will be the last option of ours.
William C.Exceptional service
Svein B.There is no AC in my van that I have been renting for 4 straight weeks! I'm was not happy to find this out the other day since the weather has gotten warmer recently.
Tanya G.Hello, I use U-Haul a lot for my business and never have had a complaint in the past but yesterday while using U-Haul we Found numerous roaches in our rental. The staff is excellent but the 15ft box truck i rented was not clean at all.
Curran M.Ive used this location many times..always a very good experience!
JOHNNY I.Everything was perfect. Your website is easy to navigate and the pre-check in saves so much time. The service associate was helpful, friendly and professional and had me on my way in no time. I was stressed because this was a last minute thing and I shouldn't have worried at all. ¡Gracias!
Alyssa L.Keep doing what you're doing
MICHAEL W.Wonderful experience! The gentleman that help me through the process was superb and very knowledgeable when I was renting a van for 24 hours. He was personable and so patient with me. I couldn't ask for better service! Definitely would rent from the New Bedford Rockdale Branch again!
Christopher P.Great experience. Will definitely use it again.
Pauline R.none needed
Sharon L.Great service! Thank you!
Winston B.The website would not load. The app took 20 minutes to only partially check out the truck. The truck was not where it was pictured in the app. The truck had no less than 5 leaks and was not even swept out. Other than that it was great.
Kevin M.Understanding and well maintained
iris c. | Overall ExperienceOutstanding customer experience. I have to recognize the excellent and generous service of Mr Williams! ¡Gracias!
Lori F.Whenever we need storage or a rental always use same uhaul you are great
Gloria H. | Online Move InLook up uhaul sucks if you want to find out what this company is like. This company's history is mind boggling and nothing has changed
william C.Associate was very helpful too
GERARD R.My unit was on the fourth floor and the wood section of the floor is in terrible shape! It's a rumble strip making it extremely difficult to push a cart without having to pickup items that inevitably fall off. It's really bad but the customer service was extremely kind and helpful.
William M. | Overall ExperienceThe only reason I said no on communication was because the times we could access it changed every time that we called
Sandra M. | Online Move InEverything is good
ANDRE B.It was all fine
Elizabeth C.Both gentlemen were extremely friendly and helpful. I'll always tell my friends and family to go to this location.
NATACHA M.Direction on GPS is bad. But the 2 young men I had contact with were†awesomeâ€
CARMILLA G.Nothing The customer service is great and staff is friendly and professional
Jenny F.The gentleman who helped me with my van was incredible. He was polite, quick, knowledgeable, and did a great job in helping me with my van rental. I would absolutely visit this location again.
Benjamin T.The two men who helped me on January 4,2022 at 9:54am was outstanding. They did a great job and was very kind and helpful. Great service
Jessica V. | First ImpressionsJulia was terrific. There was a problem with my reservation and availability of my vehicle, but she quickly resolved the issue.
STANLEY L.Thank you for you're service everything was good
maria s. | Overall ExperienceVery efficient. Staff was helpful
George P.Transmission wasnt working properly..
Franklin P.Can't think of anything, the office looks much nicer now. Very easy to rent!
Paul S.Great customer service! I was over charged but caught it and they were very good and fixing it!
Cathleen D.Exterior on the truck was covered with mud. The interior was dirty and smells of cigarette smoke. The center console was sticky as if someone spilled a drink.
John C.Never moved in
TIERANEY M. | Overall ExperienceTi (woman's name) wo signed me in, was very professional and courteous. Truck was one of the best uhaul rentals for me in recent years as it was low mileage and smooth on the road. It was economical on fuel too.
John G.No complaints. We were always treated exceptionally well by staff. The facility is terrific.
cyril g. | Overall ExperienceService was excellent. The person at the desk first language was English.
GEORGE D.Staff was friendly but was being helped by a trainee. All good. I was patient even though I was in a hurry. During the check in process I was told a confirmation text would be sent to me, nothing about confirming mileage when I got in the truck. Just a “confirmation†text. Long story short the truck had understated the starting mileage and I was charged 40 miles more than I should have. Will be using other means from now on.
KYLE B.I answered staff not helpful due to all the issues this past year that I have had with UHaul. Unfortunately it was not until 2 days before my move out that I finally spoke to a representatgive on the phone that has put in a complaint and will be having someone call me. That being said Jen and Amber who I dealt with on my last weekend of having the storage were great. The problem has been management there before and the horrendous treatment by customer service and the third party billing company that screwed up my account and then forced me to pay to prevent a lock out when they were holding my checks and cashing them late. I have been trying for a year to deal with the billing issues to no avail and told I cannot talk to the billing company and customer service was horrendous and would not give me any way to put in a formal complaint of all the disrespect I have received. It was not until the Friday before my move out that I got a rep who actually helped and put in a complaint and is having the gentleman from the complaint department contact me. I will never ever due business w/UHaul again. I have never in my life experience such horrendous customer service and disrespect from any company I have ever done business with throughout my life. I have no words to truly express how bad it has been. So my rating for Uhaul would be less than the poor rating if it were possible to give a lower rating. AGain this has nothing to do with Jenn or AMber that I dealt with on my last weekend. But prior to them - the office staff was an issue and the customer service. Scott was the last manager at the branch location that was a good manager.
sharon b. | Overall ExperienceVery polite people
Brenda A. | Overall ExperienceThe location is great and staff wonderful but the 10FT Box Truck was very damaged with over 50 x marks on it for dents! I was clean inside cab. The truck made a terrible noise like the transmission was about to go. The truck stalled out 4 times on the way to the job I was using it for. I rent several imes a month and have never had this bad a truck before
SARAH H.Everything was perfect the vehicle was ready when I showed up your employees were professional I would rent again
STEVEN J.Everything was quick and efficient.
Louis M.¡Gracias!
TEREZINHO W.Staff was very pleasant and helpful
GEORGE P.My experience was great. The staff was professional and friendly and easy to work with. The truck was clean and easy to drive. A good value also.
BARBARA B.Very happy with the service and storage area, price was a little steep though.
Deolinda D. | Overall ExperienceI had the privilege of working with John Heywood and received outstanding storage services. Storage services were carefully explained and any questions were answered promptly. Would definitely return to this establishment for exceptional U-Haul services. ¡Gracias!
lela a. | Overall ExperienceThe staff worked hard to accommodate my request, which was very much appreciated!
Wendy G. | First ImpressionsOverly friendly great attitude ⭐️⭐️⭐️⭐️⭐️
mark s. | First ImpressionsThe gentleman made it very fun because he wasn't the normal guy to be there and he couldn't find his way but it was hilarious
SHARON L. | First ImpressionsEverything was excellent
maria s. | First ImpressionsI received a "slap in the face" letter. I received a notice about what a great customer I am & all these compliments so to thank me " we're jacking my rent up AGAIN"! I didn't complain when you raised my rent twice in one year or the times when I wasn't notified of the raised rent--I was here before U-Haul --I pay before, or on time & this is the thanks I get so now, you can raise someone else's rent ! Sincerely thank you
KATHLEEN M. | Overall ExperienceParking is a constant issue. Had two vehicles blocking the driveway, one unloading items partially blocking the unloading area, and as I left, one person directly in front of the loading door. Otherwise, it was a pleasant experience.
Robert W. | Online Move InThank you very much for keeping my belongings safe. Timothy
Timothy T. | Overall ExperienceNo complaints, everything was fine and Iam very satisfied with the service.
susana m. | Overall ExperienceEmployees are very friendly and they give great service.
judith m. | Overall ExperienceGreat job all my expectations met.
Philip B. | Overall ExperienceReasonably Priced Storage Facility! Very Clean, and smells clean every time I step foot into the building. Office Staff was courteous, very helpful and friendly. My only issue will be the lack of carts at certain given times of the day. Also can not use the garage door after hours, as it is locked. At the end of the day, I am pleased and my items are stored safely.
Susan P. | First ImpressionsFriendly very.
Roselyn A. | First ImpressionsCalled to confirm and took part of my application down to make my experience easier.
Philip B. | First ImpressionsThe general manager John, was extremely knowledgeable and helpful. I have used other storage facilities before and was unsatisfied with their customer service. But at your New Bedford office everything went smooth and like clockwork. I appreciate the time in patients that the general manager had with me. I would strongly recommend this storage facility to family and friends. Gracias
Kierra F. | First ImpressionsThank you for an excellent service
maria s. | First ImpressionsThe mice
linda f. | Overall ExperienceThe attention, the facility, the staff, everything was excellent i already recomended it to another person, thank you Uhaul
maria s. | First ImpressionsThe person behind the counter that helped me last night was extremely courteous and friendly. That's the way every customer interaction should be.
Graeme I. | Overall ExperienceIf the employee on shift was friendly and helpful I would’ve gave a better rate and if the elevator was working I would’ve kept my unit
nicholas a. | Overall ExperienceThe staff on duty was very rude he also didn’t tell me the elevator was out of service where he said hope you don’t got a lot of stuff didn’t show me were the stair case was I went in and asked for a refund for my money back where I didn’t want the unit anymore it was too much of a hassle he said he didn’t know how to do the refund he’s only been there for 8 months when he said he thinks he figured it out he said my money will be back on my card in a little awhile I took that as a hour or two when I didn’t get the money on my card back right away he said a little awhile means a week I will be calling in a week to make sure my moneys back on my card since I did not keep the unit more than 10 minutes he was very rude and did not specify his name when I asked
nicholas a. | First ImpressionsThe staff was excellent and always available to help, would definitely recommend to a friend and use again.
LYNN J. | Overall ExperienceWay better than the one on Mount Pleasant. Saved uhaul's reputation in my eyes. The man working there was very helpful and kind!
Gloria B. | First ImpressionsThe staff and especially the manager was rude to me. The manager always was picking a fight with me. Had to call the head honcho for his behavior towards me. I'll never use their facility to store there again.
jeanine m. | Overall ExperienceI complained twice about mice being found in my unit. One dead mouse in the unit and one in the hall. Yesterday I went to clean out my unit and there was mice feces all over my mattress. The mice ate holes in my mattress!! Total loss. I'm so grossed out I have to get ride of anything fabric in that unit. I had that unit for six months and it's contents are a total loss. When I complained I was told to call cooperate. What a waste of six bucks! I now have to buy a new bed. Disgusted.
patricia M. | Overall ExperienceStore Manager was very friendly and help as well as the rest of the staff. I will use this store again.
Steven C. | Overall ExperienceGracias
ERYNN J. | Overall ExperienceElias went above an beyond my expectations to make sure I was satisfied. Very pleased with my experience.
Brittany A. | First ImpressionsThe manager on-site Elias was very helpful in every way possible. He was informative and he took care of all my needs. Because of this I will always be a U-Haul customer.
EDWARD E. | Overall ExperienceExtremely helpful and knowledgeable.
CATHLEEN S. | First ImpressionsThe manager Elias and his coworker were great. They both were very helpful, flexible, and accommodating. I felt positive energy from them and they were very respectful and professional.
ANGELICA l. | First ImpressionsVery clean and safe
joane d. | Overall ExperienceVery good experience.I will recommend this business for moving and storage needs
Johnny I. | First ImpressionsStorage unit was great I’d recommend it to anyone, i had My things there for about 9 months when taken it out, everything was still in great shape; office people are super helpful too!
Rachel H. | Overall ExperienceThe young man that assisted me was very patient and respectful. Need more people like him
Joann R. | First ImpressionsI really appreciate they help they gave me when it came to a point I couldn't pay my unit for a period of time. They worked with me till I was able to pay my storage in full! Thank you for everything
Sylvie G. | Overall ExperienceI had a great experience at your storage unit. Matt was awesome. He was helpful for renting the unit and patient with all my questions. He also helped me with renting several different vehicles.
victoria f. | Overall ExperienceService was great. Would rate excellent if computer service to enter and exit storage worked 100% of the time.
CHARLENE B. | First ImpressionsMy experience was very good and I really liked the auto payment.
diana r. | Overall ExperienceI'm blessed to have my stuff at this storage. The people there are great
chemise s. | First ImpressionsStaff is excellent. Polite, professional, helpful. Great job.
allen c. | Overall ExperienceOo
Nelson B. | Overall ExperienceGreat storage facility!
michelle c. | Overall ExperienceI would definitely recommend to anyone looking for a clean, convenient storage facility. Staff was always available to answer my questions.
Christine W. | Overall ExperienceGood service
jailson l. | First ImpressionsVery Courteous Both People that work there did a Great Job, I'm hard at remembering names Sorry Mrs. Pike
Albert P. | First ImpressionsGood, quick customer service!
michelle c. | First ImpressionsStaff was not pleasant. One person was so offensive I complained to the owner. Another time I had to move several items from the fourth floor and the elevator was broken. Manager was nasty to me.
PATRICIA B. | Overall ExperienceThey where a great help got the things that I needed there was a problem however there staff made sure that the problem was solved asap.
David H. | Overall ExperienceUsed this facility for 3 years & never had an issue. They we're great! Anytime I needed to make payment arrangements or had any questions/concerns they alway treated me so kind & respected my wishes!!
DIANNA B. | Overall ExperienceSlightly annoying that my key card doesn't work yet but the representative at the location let me know there is a technician coming to fix it.
john p. | First ImpressionsMatt was very friendly and helpful and helped me with absolutely no problems at all.
Timothy T. | First ImpressionsGetting SUPER expensive
SUSANNA F. | Overall ExperienceKen was great to work with.
PETER S. | Overall ExperienceI was very impressed with the man that helped me . I would definitely recommend uhaul to everyone who needs storage unit.
joan c. | First ImpressionsThe accommodations and staff were great!
JOHN M C. | Overall ExperienceAll the representatives were very professional and helpful!
jacqueline c. | First ImpressionsThe staff was helpful and efficient. He made the experience feel easy
Julie E. | Overall ExperienceThe service was excellent… Matthew the general manager was truly helpful. He had a lot of customers in and out and he was able to juggle all of them well. I never felt ignored while Waiting
PETER S. | First ImpressionsI was very pleased with the service I had i am looking forward to do business with the them
john l. | First ImpressionsEasy to navigate. Plenty of carts for a big move. Matthew was a great help. ¡Gracias!
james h. | First ImpressionsMatt was always helpful, knowledgeable and patient.
MADELYN C G. | Overall ExperienceThe nicest people and definitely would go back if i needed to Mananger Matt was so accommodating . Gracias
Connie R. | Overall ExperienceA few months ago, I was stuck in the elevator for over 30 minutes, and asked for a discount. I received nothing. Can anything be done now? Alison.gcoop@gmail.com
Alison C. | Overall ExperienceAppreciate ya
josh m. | Overall ExperienceStaff very profesional Customer service great what more can i say i will continue in the future to use your service for my storage needs. Even the locksmith guy was amazed how clean the storage was.
Wanda V. | Overall ExperienceEmily was wonderful to work with. Her customer service is excellent.
don s. | First Impressionsgreat storage place
keisha v. | Overall ExperienceThe staff made the process of renting a storage room simple and were very clear on the hours and rules.
Andrew L. | Overall ExperienceI had movers remove my things and was not present for the move out. Otherwise I thought the facility was well run and clean. staff was always helpful and reasonably priced.
James F. | Overall ExperienceCompletely satisfied
Tina H. | Overall ExperienceMatt Gracia and his team do an excellent job. I wouldn't hesitate recommending that people use this facility for storage way over and above anyone else in the area.
carolyn o. | Overall ExperienceConvenient location, clean, and secure
Susan R. | Overall ExperienceThe service at this facility was excellent. Customer service was friendly and quick. The stores facility was clean climate controlled and there were lots of carts for us to use to load.
isabel s. | ReservaciónWas misinformed and had to pick up a truck 20 miles outside of where I lived, even though I was able to book online in my city. I had to pay for the extra 40 miles and was not able to resolve issue.
Brittany G. | Overall ExperienceThe Manager Matt and his coworkers were awsome polite and very helpful.. Thanks again guys and girl. Highly recommended
luis v. | Overall ExperienceWe stored our things for two years, Recently moved out, facility is clean, secure and gated, management and team are friendly and helpful, I would definitely recommend my friends and family.
MANUEL R. | Overall ExperienceGood job!
jane s. | Overall Experience