Customer Reviews for U-Haul Moving & Storage at Reynolds Rd

4,257 comentarios

2701 N Reynolds Rd   Toledo, OH 43615
(S Of Central Ave)

(419) 536-9253

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(419) 536-9253

2701 N Reynolds Rd
Toledo, OH 43615
(S Of Central Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Na

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

LASHONDA S. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
3.0

I would've given an above average but the female employee had the wrong time listed for our pickup and was rather rude and curt when we asked questions. Actually responded ‘that wasn't so hard, was it?' when we were attempting to assign a return time.

Jean M. 
Rating:
3.0

Customer did not leave a comment.

Raied H. 
Rating:
1.0

I wish it told me on the website that I would not be able to return it to any uhaul. I just thought all uhauls were connected and could be dropped off at any location.

Devin L. 
Rating:
1.0

Truck had check engine light as well as a unaligned steering wheel. Was also told I would need to fill the truck to 1/8 a tank same as when I got it. Was then charged $27 when returned.

Nolan W. 
Rating:
4.0

Was a little confusing with the after hours drop off and having to take pictures of every part of the vehicle before i left.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Lindsay V. 
Rating:
5.0

THE TWO MEMBERS ON STAFF ON THAT DAY WERE AMAZING HOWEVER, THEY NEED AT LEAST A THIRD PERSON. I FELT SO BAD WHEN THEY HAD TO RUSH. THEY DID A WONDERFUL JOB EVEN WITH THE PRESSURE!

ERICA T. 
Rating:
5.0

The 2 Uhaul associates that helped me and my wife were amazing. They took the time to show us exactly how the tow dolly worked and answered all of our questions.

David B. 
Rating:
5.0

Customer did not leave a comment.

Govin B. 
Rating:
5.0

Jessica Anderson was very helpful. She answered all of our questions and made it easy to understand.

Sierra B. 
Rating:
5.0

Very nice people. They made the drop off quick and easy. No complaints

TYLER S. 
Rating:
5.0

Always have good service at this location.

William E. 
Rating:
5.0

The drop off system is not user friendly. It was time consuming setting up the profile, enabling location services, waiting for the site to load, uploading photos, etc. It would've been ideal to just have someone there at drop off as it wasn't that late in the day.

Julie C. 
Rating:
5.0

Customer did not leave a comment.

Okhui O. 
Rating:
4.0

Customer did not leave a comment.

Taehong L. 
Rating:
5.0

Our reservation was made for a different location. When we arrived there to pick up the trailer, we were told no trailers were available and we would have to go to this one. While everything about this location was excellent, it was significantly further and an inconvenience to have to change at the last minute.

Kevin W. 
Rating:
5.0

Easy pickup and quick in and out on return.

Ed M. 
Rating:
5.0

Things were good there

Gary G. 
Rating:
5.0

Customer did not leave a comment.

PRINCE B. 
Rating:
5.0

I rent multiple vehicles at once here weekly. They always communicate any issues beforehand and if anything comes up they work with me and make it right. I appreciate you all.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

Jon R. 
Rating:
5.0

Customer did not leave a comment.

JULIE T. 
Rating:
2.0

Was disappointed Not being able to rent the 5/8 open trailer for 4 hours as I used to, they informed me the 4 hour rates are not available anymore-instead they charged me for a whole day.

Suleiman B. 
Rating:
2.0

The employees were rude and impatient with me. When there was an issue with my order, they did not offer suggestions or try to help but rather told me repeatedly that there was a problem and my order had been cancelled. However, once the problem was resolved, the pickup process was quick and the equipment worked well.

Matthew P. 
Rating:
4.0

Customer did not leave a comment.

john N. 
Rating:
5.0

Customer did not leave a comment.

Toledo Area P. 
Rating:
4.0

Keep all of the customers info in the computer. So when the rent again all of their info is already there.

James S. 
Rating:
5.0

Have more mc trailers available on weekends! Usually booked ahead.

Lawrenceedward H. 
Rating:
4.0

Only improvement would be having 2 lanes open. Person in front of me was having issues which lengthened wait time

Alan D. 
Rating:
5.0

Rented for a couple different days this week and Samantha was very friendly and helpful. Would recommend this location.

Brian C. 
Rating:
3.0

Customer did not leave a comment.

Leon S. 
Rating:
4.0

Customer did not leave a comment.

Yolanda W. 
Rating:
5.0

Customer did not leave a comment.

FRANK M. 
Rating:
4.0

Customer did not leave a comment.

Maryalice C. 
Rating:
5.0

Very friendly and helpful. Equipment was hooked up and processed quickly.

Matt K. 
Rating:
2.0

This is the location that reserved my 10' truck round trip and my one way open ramp trailer from park slope Brooklyn to Toledo. That reservation, although confirmed again prior to my trip, was not available when I arrived in Brooklyn. I had to rent another truck, drive to Newark to pick up an open ramp trailer and deliver it myself to park slope. Cost me $100 plus list a half day doing all of this. All because of a poor reservation system made by the person at N Reynolds Rd Toledo.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Christie M. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

I've always found U haul equipment to be convenient, easy to use and very reasonably priced With their excellent service, U haul takes nearly all of the misery out of an unpleasant chore.

Robert T. 
Rating:
4.0

The checking out process was a little slow but the help was great, regardless.

Dennis G. 
Rating:
5.0

Loved the new truck it was perfect for moving

BRITTANY H. 
Rating:
5.0

Customer did not leave a comment.

Simone S. 
Rating:
5.0

Customer did not leave a comment.

Luann D. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Samantha O. 
Rating:
5.0

Super easy to access and great drop off location. They have a lot of equipment and are friendly and helpful.

SusanJune S. 
Rating:
5.0

Customer did not leave a comment.

Kkirk S. 
Rating:
5.0

Customer did not leave a comment.

Talmadge K. 
Rating:
4.0

Rent out Trailer Hitch Mount and Ball

Tyler M. 
Rating:
5.0

Customer did not leave a comment.

Keri T. 
Rating:
4.0

Store folks were great ,, on line and phone service no good,, keys available at original pick up location but on line or phone could not figure it out

Paul H. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Amazing Staff

Rory F. 
Rating:
3.0

I think they have to Take the customer to the truck and show him exactly what he need to look for like the mileage and if the truck has any dent or anything he need to know how to operate, I think I pay for more mileage today because whatever The speedometer saed I have to pay.

Mohammad E. 
Rating:
1.0

Very horrible customer service will never use this location or service again

Karena J. 
Rating:
4.0

Customer did not leave a comment.

Karlyne R. 
Rating:
5.0

Best Uhaul location I have ever used

RICHARD A. 
Rating:
5.0

Flexible staff and very nice and cooperative. Always a great experience

Musa L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey O. 
Rating:
5.0

great front desk personnel and assistants with the trailer was awesome!

Roy S. 
Rating:
5.0

Customer did not leave a comment.

Jak W. 
Rating:
5.0

Customer did not leave a comment.

Jeffery A. 
Rating:
5.0

I'm trying to return the trailer after hours, the web link www.u-haul.com/share would not work. I had to keep the trailer overnight and come back the next day simply to return it. Very frustrating. This is more of a corporation without a location issue but it needs to be fixed.

Jeffery L. 
Rating:
5.0

Thank you 🙏

Otilia W. 
Rating:
5.0

Staff was very helpful. She was really nice and knowledgeable .

Angela E. 
Rating:
5.0

Excellent customer service, all questions answered, polite staff

Christopher B. 
Rating:
5.0

If you need a U-haul, this is THE place to get it. Great staff... friendly, personable, efficient. In and out in less than 10 minutes. A genuine team of rockstars. Thank you!

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Ned P. 
Rating:
5.0

Customer did not leave a comment.

Crysten C. 
Rating:
4.0

When I dropped off the truck, I did what the sign said and I waited under the canopy in the equipment. I waited for 15 min and no one came out. I saw one person helping someone in the lot hook up a trailer, and I thought they would have come and helped me but they didn't. Another truck pulled up next to me, he waited about 5 minutes then walked in the building and then walked out and left. So I went in the building, there were 2 people behind the desk…the one asked if I was dropping off, this was the one that just got back In the store from helping the person outside…the other one was just sitting behind the desk and never even acknowledged me when I came it. I told them I had been sitting out there for 15 min waiting for someone to come out. They said you can just leave the keys and you will get an email receipt. I said the key is in the truck. She said ok your good to go. I have used this location several times, and never been disappointed in the service. When I picked up the truck the person who helped me was great. My suggestion is to have the employees pay closer attention to when trucks pull up.

Kimberly C. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
3.0

I didn't get a receipt even though the clerk made me physically run my debit card - the website said "nothing due today" when I made the reservation. I did not get a copy of anything with $ amounts on it or anything showing the amount I just ran my card for.

Marcia M. 
Rating:
5.0

Customer did not leave a comment.

Glenn C. 
Rating:
1.0

Rude , slow, could not explain anything. Charged me 30 $ for gas and I only went 11 miles refused refund for returning truck 5 hours early, How do you put 11 miles of gas back in the truck

ALICE S. 
Rating:
4.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Staff very helpful and work together as a team

Rex F. 
Rating:
5.0

Customer did not leave a comment.

Barry M. 
Rating:
5.0

N/A

Michael O. 
Rating:
5.0

Customer did not leave a comment.

Channing S. 
Rating:
1.0

Customer did not leave a comment.

JoAnn D. 
Rating:
5.0

The truck I was given had the window handle broken off so it's very hard to open/close the window. Kind of ridiculous for a multi million dollar company not to take care of the small things....Just not good business.

Gregory A. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Phillip R. 
Rating:
1.0

Associate was extremely rude, refused to assist or offer suggestion with trailer in anyway. Three customers present in the lobby came to our aide and assisted with the trailer disconnect and return. UHaul associate was extremely unpleasant, insulting to myself and my wife stating "you people rent this stuff and think we have to do all of the work, you rented it, you return it yourself". Two different women waiting to rent took the manager's business card and brought it outside to us, and told us to report the associate's behavior. Thankfully a friendly customer offered to help us, he unhooked the car, and backed it into the spot the assoc. indicated it HAD to be placed. This associate is in the wrong line of work, she should not be dealing with the public. Worst experience we've ever had with UHaul or any business for that matter. Avoid this location at all costs!!!

Steven W. 
Rating:
4.0

Customer did not leave a comment.

Rajesh N. 
Rating:
4.0

Customer did not leave a comment.

Michelle H. 
Rating:
3.0

Be open on time. I had went there at 7:04. Not open doors locked. Another customer waiting. So went home called the place no answer. Waiting an hour and went back. Young Caucasian lady called about 8:55 asking where was I at. Said on my way store was closed earlier. She said you must not came to right store we were open. Very rude. No apology for wasting my time.

Monica K. 
Rating:
5.0

Very friendly and lkn

TERESA S. 
Rating:
5.0

Customer did not leave a comment.

Alan E. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Always great service at Reynolds rd location

SAM D. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Mr Nafez he is Professional gay

Moayad H. 
Rating:
4.0

Customer did not leave a comment.

Robinson D. 
Rating:
5.0

Customer did not leave a comment.

Doug L. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

dajah j.  |  Overall Experience 
Rating:
5.0

I received an excellent service from a local U-Haul store. The employees were very nice and helpful. I was surprised when I received 1 month free storage as I was moving my stuff. Overall, I received an outstanding service and I will recommend U-Haul to my friend and family.

Henok D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawasha W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keianna W.  |  First Impressions 
Rating:
4.0

Costumer service was very nice and they helped me even with a few complications. It is a very tedious process but it is worth it especially for safety and security reasons. I would highly recommend though… they looked out for me because I needed to get in after hours!

dajah j.  |  First Impressions 
Rating:
4.0

I was Over charged the manager had to fix it and still haven’t received the payment then when I moved out 9/30/21 I let them know I was moving out of the storage unit when I purchased the truck and on 10/3/21 received email about a payment. I called about the storage payment when I received email and the MANAGER same one who claimed to have returned my over payment for truck rental was RUDE. NO CUSTOMER SERVICE TRAINING AT ALL most of store team just unprofessional My move out date is NOT THE 3 I moved out September 30 return truck Friday

thessa c.  |  Overall Experience 
Rating:
2.0

Went to unload the truck two male employees were there had locked gate and won’t let me in to unload 5 appliances and had to extend the truck rental it only would of taken 15 minutes so disappointed with there actions

thessa c.  |  First Impressions 
Rating:
5.0

Everything was good

Phillip S.  |  Overall Experience 
Rating:
5.0

Ms Jessica was very knowledgeable or her job duties and the staff members was very nice & friendly.

vincent p.  |  Overall Experience 
Rating:
2.0

Communication suck, my lock was never fixed and I was only using the storage for two months and had mice feces in all my things . Had to throw away white curtains.

Tyshay M.  |  Overall Experience 
Rating:
1.0

Hello, my name is Yang Liu. I wanted to speak to your customer service. There was severe water/rain leakage during the months I rent the U-Haul storage. All my stuff were damaged, incurring huge loss to my family. I rent 3 U-Haul trucks, traveling thousands miles to move my belongings just to find out they were all damaged by awful rain water. The condition has been confirmed by the insurance company. I need your customer service support to refund my truck and storage rent. my email address is ericliutexas@gmail.com. Badly need your customer support.

Yang L.  |  Overall Experience 
Rating:
5.0

The lady I spoke with was very helpful.

Delana R.  |  First Impressions 
Rating:
1.0

Did not have the uboxes ready or in the system after confirming a few days ago. switched them at the last minute and made the movers wait there over an hour for them. did not put in the safety pads.

mary B.  |  Overall Experience 
Rating:
5.0

Friendly, accommodating, and prompt service helped make a stressful move much easier!

Scott C.  |  Overall Experience 
Rating:
5.0

A+ experience

joanne m.  |  Reservation 
Rating:
1.0

I called to make reservations for a truck and they told me that they were out of trucks so I called the 1-800 number and they told me sure they have trucks

Janet K W.  |  Overall Experience 
Rating:
3.0

We were told by UHaul Cust Svc to pick up at 5Pm. The staff unaware of the appt and unenthusiastic about helping us. 2 hrs later we left with the box. Poor comm between Uhaul Cust Svc and loc ofc.

phil k.  |  Overall Experience 
No reviews have been submitted for this location.

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