I think they have to Take the customer to the truck and show him exactly what he need to look for like the mileage and if the truck has any dent or anything he need to know how to operate, I think I pay for more mileage today because whatever The speedometer saed I have to pay.Mohammad E.
Customer Reviews for U-Haul Moving & Storage at Reynolds Rd
Toledo, OH 43615
(S Of Central Ave)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very horrible customer service will never use this location or service againKarena J.
Customer did not leave a comment.Karlyne R.
Best Uhaul location I have ever usedRICHARD A.
Flexible staff and very nice and cooperative. Always a great experienceMusa L.
Customer did not leave a comment.Jeffrey O.
great front desk personnel and assistants with the trailer was awesome!Roy S.
Customer did not leave a comment.Jak W.
Customer did not leave a comment.Jeffery A.
I'm trying to return the trailer after hours, the web link www.u-haul.com/share would not work. I had to keep the trailer overnight and come back the next day simply to return it. Very frustrating. This is more of a corporation without a location issue but it needs to be fixed.Jeffery L.
Thank you 🙏Otilia W.
Staff was very helpful. She was really nice and knowledgeable .Angela E.
Excellent customer service, all questions answered, polite staffChristopher B.
If you need a U-haul, this is THE place to get it. Great staff... friendly, personable, efficient. In and out in less than 10 minutes. A genuine team of rockstars. Thank you!Michael B.
Customer did not leave a comment.Ned P.
Customer did not leave a comment.Crysten C.
When I dropped off the truck, I did what the sign said and I waited under the canopy in the equipment. I waited for 15 min and no one came out. I saw one person helping someone in the lot hook up a trailer, and I thought they would have come and helped me but they didn't. Another truck pulled up next to me, he waited about 5 minutes then walked in the building and then walked out and left. So I went in the building, there were 2 people behind the deskâ€¦the one asked if I was dropping off, this was the one that just got back In the store from helping the person outsideâ€¦the other one was just sitting behind the desk and never even acknowledged me when I came it. I told them I had been sitting out there for 15 min waiting for someone to come out. They said you can just leave the keys and you will get an email receipt. I said the key is in the truck. She said ok your good to go. I have used this location several times, and never been disappointed in the service. When I picked up the truck the person who helped me was great. My suggestion is to have the employees pay closer attention to when trucks pull up.Kimberly C.
Customer did not leave a comment.Joseph R.
I didn't get a receipt even though the clerk made me physically run my debit card - the website said "nothing due today" when I made the reservation. I did not get a copy of anything with $ amounts on it or anything showing the amount I just ran my card for.Marcia M.
Customer did not leave a comment.Glenn C.
Rude , slow, could not explain anything. Charged me 30 $ for gas and I only went 11 miles refused refund for returning truck 5 hours early, How do you put 11 miles of gas back in the truckALICE S.
Customer did not leave a comment.Karen M.
Staff very helpful and work together as a teamRex F.
Customer did not leave a comment.Barry M.
Customer did not leave a comment.Channing S.
Customer did not leave a comment.JoAnn D.
The truck I was given had the window handle broken off so it's very hard to open/close the window. Kind of ridiculous for a multi million dollar company not to take care of the small things....Just not good business.Gregory A.
Customer did not leave a comment.Kevin W.
Customer did not leave a comment.Phillip R.
Associate was extremely rude, refused to assist or offer suggestion with trailer in anyway. Three customers present in the lobby came to our aide and assisted with the trailer disconnect and return. UHaul associate was extremely unpleasant, insulting to myself and my wife stating "you people rent this stuff and think we have to do all of the work, you rented it, you return it yourself". Two different women waiting to rent took the manager's business card and brought it outside to us, and told us to report the associate's behavior. Thankfully a friendly customer offered to help us, he unhooked the car, and backed it into the spot the assoc. indicated it HAD to be placed. This associate is in the wrong line of work, she should not be dealing with the public. Worst experience we've ever had with UHaul or any business for that matter. Avoid this location at all costs!!!Steven W.
Customer did not leave a comment.Rajesh N.
Customer did not leave a comment.Michelle H.
Be open on time. I had went there at 7:04. Not open doors locked. Another customer waiting. So went home called the place no answer. Waiting an hour and went back. Young Caucasian lady called about 8:55 asking where was I at. Said on my way store was closed earlier. She said you must not came to right store we were open. Very rude. No apology for wasting my time.Monica K.
Very friendly and lknTERESA S.
Customer did not leave a comment.Alan E.
Customer did not leave a comment.James W.
Always great service at Reynolds rd locationSAM D.
Customer did not leave a comment.David S.
Mr Nafez he is Professional gayMoayad H.
Customer did not leave a comment.Robinson D.
Customer did not leave a comment.Doug L.
Customer did not leave a comment.James M.
I never got an emailed receiptAvis F.
Customer did not leave a comment.Shaun M.
Customer did not leave a comment.Shaun M.
Customer did not leave a comment.Leonard D.
Love the staff!Rory F.
Only location I go to for past decade. Very convenient location, usually no problems with trucks. Was amazed that this time I noticed they started to use an air deodorizer. I almost took the truck to a paint shop and scratched the VIN. I was so impressed I didn't want to give it back. If you click the button on the key fob twice the tailgate comes down. Likeâ€¦ bruh.. come onGarrett W.
Customer did not leave a comment.Steven W.
Customer did not leave a comment.Ashlee D.
Very easy process and reasonably pricedMike G.
Customer did not leave a comment.ANTHONY M.
Need more employees to provide customer service, but I know that's an on-going issue these days across the country.Thomas A.
the trailer was dirty and not well maintained. rust in most places, but the strap latches were the rustiest and that made it hard. it worked though. the location itself was excellentJOHN G.
I gave this location one last try after a bad experience before putting them on my black listâ€¦.. all went well as it shouldSuleiman B.
First of all the sign says to wait in your equipment until someone comes out to assist you. NO ONE CAME! We waited a good 15 minutes and only when I got out to ask where the bathroom was, is when I was asked if the keys were in it. Also, it says we will be charged for any less gas then what we had left with. It was at 2 gallons less which was no big deal so I knew I would be paying $5.50 per gallon. So that was max $11.00 . It was just over a 1/4 of a tank but they still charged me $30 for your so called inconvenience fee!?!? It wasn't below a 1/4 tank! I want me money back! We had the truck less then 6 hours. This is beyond disappointing and very upsetting. It's bad enough I had to pay what I did for using it for 4.5 hours.Kari K.
Fantastic customer service from pick to drop offâ€¦ good job staff!MARK S.
Customer did not leave a comment.karyn S.
Outstanding attitude and kindness from all of your employees. Congratulations! Thank.you.John C.
Customer did not leave a comment.cj F.
Store had no one in chargeâ€¦.. when asked to talk to a manager there was none The older of the two femal workers was very rude and lack basic customer survive and trainingâ€¦.. she had the attitude that she was doing us a favors by being thereâ€¦.no basic understanding of the importance of customers or how to deal with them.Suleiman B.
Customer did not leave a comment.Jeffrey R.
Customer did not leave a comment.wade S.
The Uhaul staff was friendly and helpful with connecting the 6x12 utility trailer to my truck and checking everything thing out for proper operation and safety. Great Job!!!William M.
Customer did not leave a comment.GREGORY M.
Compute was a bit slowâ€¦Deepak B.
Customer did not leave a comment.James S.
Customer did not leave a comment.Zachery W.
Excellent Service level, love the staff. The van I rented was covered in dog hair on the seats, there was no washer fluid, and the brakes squealed when applying them. I also think all vehicles should be at a full tank of gas when renting, my rental was less than a 1/4 of a tank, and for a 2 day rental I wasn't sure how much gas I would use so I filled it up to be safe but ended up not needing that much. So in turn I returned with over a 1/2 a tank. Thank You!Rory F.
First of all if you know the time slot selected doesn't work. Call the customer ahead of time instead of two days before the appointment. Second, when you pre pay online for the service you shouldn't be charged an additional $100 when you try and pick up your vehicle.Jacob B.
Customer did not leave a comment.Seth D.
Customer did not leave a comment.Caroline K.
The clerk who helped me was super patient. I was grateful that she made everything go so smoothly.Katherine G.
Great fast service.Randall N.
Customer did not leave a comment.Michael K.
As soon as I arrived I received prompt service from the young lady clerk. But when I returned the vehicle, I saw 4 trucks in front of me. However, I was thrilled when the young man carrying 4 of the uhaul blankets, immediately stop and ask if I was returning my truck. Unbelievably attentive and excellent customer service.Anita L.
Equipment was ready and the truck was fairly new, so it made our move to Cincinnati so much better. Great location off Reynolds Rd.MICHAEL C.
Stronger air freshener for the trucks,and backcharge anyone who smokes marijuana in your trucks.on top of backcharging customers for smoking weed in your vehicles possibly banning customers from future use or rental.Brian C.
Replenish trucks. Well worn.Neeraj K.
Customer did not leave a comment.Joanne K.
Customer did not leave a comment.dajah j. | Overall Experience
The clerks were great! No complaintsDennis P.
Customer did not leave a comment.Jeff Y.
Girl working in morning was nice . Girl in afternoon was to busy toking in phone an ignoring costumes. Never went outside to check the truck.Vasjan G.
I received an excellent service from a local U-Haul store. The employees were very nice and helpful. I was surprised when I received 1 month free storage as I was moving my stuff. Overall, I received an outstanding service and I will recommend U-Haul to my friend and family.Henok D. | First Impressions
Have your staff refrain from taking personal FaceTime calls while servicing customers! This has been an issue with the same staff member multiple times. Very obnoxious.Tierica C.
jessica was very rude and unprofessional. she yelled and screamed on the phone while displaying poor communication.Taihlyr W.
Nothing to improveDennis O.
Customer did not leave a comment.anthony K.
Customer did not leave a comment.Ruth S.
Customer did not leave a comment.SUSAN S.
Customer did not leave a comment.Stephen M.
Customer did not leave a comment.JAMES A.
The restroom key card scanner Monroe Uhaul location didn't work, and one of my movers needed to use the restroom. This complicated things to say the least.Erik G.
This location is great, I have rented here several times. Assisted with the car carrier which is a big help! Thank youMark S.
Truck needed a serious alignment. For a 26 foot truck it is difficult to drive, it's incredibly difficult when the steering is offSteven M.
Customer did not leave a comment.Elena C.
Pick up was great. When i brought the trailer back a young woman yelled to me to take it ro the back but i was blocked in. She then told me to move vehicles, which i did not do. Some young man then helped me and was outstanding! Overall not too badRichard K.
No complaints. Staff was friendly and helpful. Very easy to reserve and return.Natalie W.
I was charged for an extra day even though customer service said i had until 4pm 2 return on 2/19 i shouldn't have been charged for an extra day. Customer service agreed. I also was charged for gas when i put the truck exactly on quarter of a tank which is what i received it on. I was not told i would be charged so i disputed all chargesESSENCE B.
Customer did not leave a comment.Dawasha W. | Overall Experience
Customer did not leave a comment.Keianna W. | First Impressions
Costumer service was very nice and they helped me even with a few complications. It is a very tedious process but it is worth it especially for safety and security reasons. I would highly recommend though… they looked out for me because I needed to get in after hours!dajah j. | First Impressions
I was Over charged the manager had to fix it and still haven’t received the payment then when I moved out 9/30/21 I let them know I was moving out of the storage unit when I purchased the truck and on 10/3/21 received email about a payment. I called about the storage payment when I received email and the MANAGER same one who claimed to have returned my over payment for truck rental was RUDE. NO CUSTOMER SERVICE TRAINING AT ALL most of store team just unprofessional My move out date is NOT THE 3 I moved out September 30 return truck Fridaythessa c. | Overall Experience
Went to unload the truck two male employees were there had locked gate and won’t let me in to unload 5 appliances and had to extend the truck rental it only would of taken 15 minutes so disappointed with there actionsthessa c. | First Impressions
Everything was goodPhillip S. | Overall Experience
Ms Jessica was very knowledgeable or her job duties and the staff members was very nice & friendly.vincent p. | Overall Experience
Communication suck, my lock was never fixed and I was only using the storage for two months and had mice feces in all my things . Had to throw away white curtains.Tyshay M. | Overall Experience
Hello, my name is Yang Liu. I wanted to speak to your customer service. There was severe water/rain leakage during the months I rent the U-Haul storage. All my stuff were damaged, incurring huge loss to my family. I rent 3 U-Haul trucks, traveling thousands miles to move my belongings just to find out they were all damaged by awful rain water. The condition has been confirmed by the insurance company. I need your customer service support to refund my truck and storage rent. my email address is email@example.com. Badly need your customer support.Yang L. | Overall Experience
The lady I spoke with was very helpful.Delana R. | First Impressions
Did not have the uboxes ready or in the system after confirming a few days ago. switched them at the last minute and made the movers wait there over an hour for them. did not put in the safety pads.mary B. | Overall Experience
Friendly, accommodating, and prompt service helped make a stressful move much easier!Scott C. | Overall Experience
A+ experiencejoanne m. | Reservation
I called to make reservations for a truck and they told me that they were out of trucks so I called the 1-800 number and they told me sure they have trucksJanet K W. | Overall Experience
We were told by UHaul Cust Svc to pick up at 5Pm. The staff unaware of the appt and unenthusiastic about helping us. 2 hrs later we left with the box. Poor comm between Uhaul Cust Svc and loc ofc.phil k. | Overall Experience
Additional Services at this Location
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