Customer Reviews for U-Haul Moving & Storage at Reynolds Rd

Rating:

5.0

Was happy to get same day service & was taken care of quickly & the problem fixed quickly . Will for sure come back & tell my friends & family !!! 5/5 stars 👍👍

Rating:

5.0

Very quick and courteous service

Rating:

5.0

Staff was very excellent!!! Made the process so smooth

Rating:

4.0

Give the girl at this location more help. She is very stressed and when she stressed she isnt very nice.

Rating:

3.0

The truck I rented had a knob for the cabin temperature that would not move. I don't know if it was just stuck or glued in place or what happened but I was roasting on my 100 mile trip. I couldn't roll the windows down because it was raining. Also you really need to invest in trucks with cruise control.

Rating:

5.0

super fast & everyone was very friendly. Hang on to that group and treat them well!

Rating:

5.0

Jessica was GREAT!!!

Rating:

5.0

Did a great job handling our concern and was able to get us right in. Awesome job!

Rating:

5.0

Always superior in every department. It’s why I’ve used U-Haul since the 90’s…

Rating:

5.0

Not sure there is anything to improve. Great experience..

Rating:

4.0

We had made reservations over the phone with Philip uhaul team member . After arriving at the location in Toledo that our reservation was made for , we had nothing but issues ! The employee was struggling with the 3 customers that were waiting . He would start the process of one customer then move to another never finishing one customer at a time . He couldn’t lovate keys for the unit that was on our contract . He had trouble directing us through the contract . Then another employee showed up . She said our reservation never included the price of the car hauler and was not apart of the contract we had signed . This employee was rude and threatened us . Then she canceled our contract . She then redid it charging us double . We left that location and went to the location on Reynolds road in Toledo Ohio . Jessica found our reservation for truck and car hauler that the previous location denied ever seeing . We left Reynolds location finally around 1:00 with both rentals we had reserved at 10am that same morning . Thank you to the employees of Reynolds rd Toledo Ohio location . After our experience we had that morning with the first location on Collin’s in Toledo it left us tormented and uneasy with using uhaul for an important move we had to make from Ohio to Florida. I am currently renting a storage untit in FortMeyers flordia . We had a good experience with this location . I’m not sure if I would recommend uhaul to anyone close to me for important events

Rating:

3.0

Attendance need to take us out to inspect the vehicles before we leave. When we come back the same. No one did that. So, if any damage was done or if it wasn't done, we could be accused of doing something. Also, the gas and mileage is not looked at at that time. You just leave the vehicle and go home. They can tell you anything that you owe them and it may not be so. Better communication please.

Rating:

5.0

great, easy experience!

Rating:

5.0

Sales/Customer Svc woman & Installation Man Bobby were BOTH outstanding at their jobs and just darn nice people!!!!! We had concerns about how the hitch would look on our beautiful brand-new 2024 Toyota Prius Ltd...... they help put our worries to rest before the installation. We are completely delighted & grateful for such nice professionals.

Rating:

5.0

They were open when they said they would be. They had a good trailer ready for me. The staff were affable and helpful even at the early hour. No improvements possible in my book they were great.

Rating:

5.0

The customer service was excellent from the moment I called to pickup and return of the truck.

Rating:

5.0

I don't see any issues you guys were great..

Rating:

3.0

I was quoted $107 plus tax and insurance, when I turned it in, they told me the quote was wrong and I had to pay $9 more.

Rating:

5.0

Both attendants on departure and man on return vwey cordial

Rating:

5.0

Very helpful staff, very helpful manager, excellent experience.

Rating:

5.0

Some coffee and small bottles of water

Rating:

4.0

It would be a great service if we could pick up after hours. You could have keys in Amazon-like lockers at the location and use electronic signatures for contracts. I like the after hours drop off very much.

Rating:

5.0

Very simple process with helpful staff.

Rating:

2.0

Customer service the day of the actual rental was perfect! Lamont helped us every step of the way. Prior to returning the rental my husband was hung up on 6x the representative was very rude and would not listen to what he had to say he had to call a total of 11x I order to resolve an issue.

Rating:

1.0

I was charged an extra $226 because of an error when writing down mileage. I understand that mistakes happen but I was already tight on money and have to wait 3 to 5 business days to get my money back. So now after moving I have to wait to get necessary things for my place for myself and my daughter until my refund is issued.

Rating:

5.0

Great customer service

Rating:

4.0

passenger side windshield wiper was broke and resulted a very bed arched scratch in windshield!

Rating:

5.0

Workers were very helpful and friendly!! They deserve a raise!

Rating:

5.0

Return mileage money when returned.

Rating:

1.0

Overcharging smh

Rating:

4.0

I can’t believe you would charge me $20 because I didn’t scan some little square on my contract. I treat your equipment like it’s my own. Felt like a kick in the shorts.

Rating:

5.0

front desk and assistant who hooked up trailer were awesome

Rating:

5.0

Lamont continues to be a GREAT representative for your company. He is always knowledgeable, helpful, and courteous. I rent trucks with Uhaul probably 20-25 times a year, and while there are closer locations - I use the Reynolds Road location because I am always satisfied with their service and equipment.

Rating:

4.0

From pick up to drop off the employees were professional, going above and beyond to help through any issues.

Rating:

1.0

The Uhaul Led wasn’t working!!

Rating:

5.0

Very helpful during both pickup and dropoff. Were accommodating with altering drop off time for me.

Rating:

4.0

Thanks for your help

Rating:

3.0

There were no furniture pads with my truck, I had to go get them myself at another location. Frustrating

Rating:

1.0

I had made the reservation with zero issues but then had some technical issue I needed to get past with the U-Haul app. The gentleman on the phone was very professional and nice and I explained to him that I fully understood my issue was more on the tech side of things and that I’d be fine with calling a customer service number. He continued to try to help me for a minute more and then this extremely rude woman/girl just got on the line and interrupted our conversation and just said, “look we can’t just sit here and stay on the phone like this with you …” The gentleman’s name that was great was Terry— I don’t know the girls name but my goodness … extremely rude and has no business being anywhere near customer service. Outside of her there were no issues, but I won’t be using this location ever again.

Rating:

2.0

The truck sounded horrendous and the customer service rep at the counter was extremely rude. Previously had good experiences at this location.

Rating:

4.0

What happened to me has soured my whole impression of U-Haul and I will not be renting again!! I was honest and said that I was taking the trailer out of the local area and the attendant told me that they had a trailer that needed to go were I was heading so I accepted it thinking I was helping out. When I dropped the trailer off I got a big surprise! I only used the trailer for 26 hours and was charged $575.00!!! When asked why so much I was told (after the fact) that they have a minimum of 5 day rental outside local area and I cannot take the trailer back as it was turned in and would cost another $575.00 to take it back!!! I was duped into believing you ran an honest business and would not screw your customers but here I sit without any lube!!! I will be contacting the better business bureau and the local media about this shameful display of abusing your customers. I will not be renting from you again and will be notifying all the agencies I am part of to stay clear of your company!!!

Rating:

5.0

Check-in was quick and easy, a real no-hassle experience. Thanks!

Rating:

1.0

Smoke-filled cabin, filthy exterior where you couldn’t inspect it properly before leaving, wrong gas level, needed oil change. Been going there for years. Has steadily declined. Not having many other options is the problem.

Rating:

1.0

Not going there again

Rating:

4.0

It could be a little warmer in the waiting area 🙂

Rating:

5.0

Our rental experience was very easy and very smooth, no problems. The U-Haul team at the Reynolds Road location was very helpful and courteous, we'll be back the next time we need a rental.

Rating:

5.0

Friendly customer service

Rating:

4.0

I ended up testing positive for Covid during trip, I dropped off the truck at this location because I had worked with them before and they were great, but they were not the drop off location that the NC U-Haul people chose for me. Something that would help future renters is allowing the drop off locations to be more fluid. I absolutely did not want to be face to face with a human and was far to sick to drive an additional half hour to drop it off, I believe I might have been charged for this as well. Overall I will think twice before I rent another U-Haul truck, this last experience was really not a good one, your truck needs some serious attention that it never got. The NC location needed to do a 100% better job of receiving the truck and verifying it was ready for a new renter. IT WAS ABSOLUTELY NOT!!!!

Rating:

5.0

Only if Jessica wasn’t working I would go and tell others to go there

Rating:

5.0

When I picked up the rental the fuel tank was 3/4 full and I took a picture of the gas indicator so when I returned the truck I put in 3/4 of full and during the close out of the returned rental, I was charged an additional $10.00 for gas which that part of the rental was a rip off.

Rating:

5.0

Reps were very helpful

Rating:

5.0

Jessica was professional and courteous!

Rating:

1.0

I will never ever use you all again.

Rating:

5.0

The team was young, knowledgeable, professional and friendly. It was a joy to see our young ones stepping up and running a business

Rating:

2.0

Firstly the staff was cool and helpful! I only had trouble with my storage unit itself! It was leaking inside and should not have been! The staff was very helpful whenever it came to trying to help me with this situation but in all my clothes were ruined along with lots of my children’s clothes, shoes, and toys along with a few other household items and jackets, coats, hoodies ruined. So get insurance and be safe than sorry.

Rating:

5.0

I received an excellent service from a local U-Haul store. The employees were very nice and helpful. I was surprised when I received 1 month free storage as I was moving my stuff. Overall, I received an outstanding service and I will recommend U-Haul to my friend and family.

Rating:

4.0

Costumer service was very nice and they helped me even with a few complications. It is a very tedious process but it is worth it especially for safety and security reasons. I would highly recommend though… they looked out for me because I needed to get in after hours!

Rating:

4.0

I was Over charged the manager had to fix it and still haven’t received the payment then when I moved out 9/30/21 I let them know I was moving out of the storage unit when I purchased the truck and on 10/3/21 received email about a payment. I called about the storage payment when I received email and the MANAGER same one who claimed to have returned my over payment for truck rental was RUDE. NO CUSTOMER SERVICE TRAINING AT ALL most of store team just unprofessional My move out date is NOT THE 3 I moved out September 30 return truck Friday

Rating:

2.0

Went to unload the truck two male employees were there had locked gate and won’t let me in to unload 5 appliances and had to extend the truck rental it only would of taken 15 minutes so disappointed with there actions

Rating:

5.0

Everything was good

Rating:

5.0

Ms Jessica was very knowledgeable or her job duties and the staff members was very nice & friendly.

Rating:

2.0

Communication suck, my lock was never fixed and I was only using the storage for two months and had mice feces in all my things . Had to throw away white curtains.

Rating:

1.0

Hello, my name is Yang Liu. I wanted to speak to your customer service. There was severe water/rain leakage during the months I rent the U-Haul storage. All my stuff were damaged, incurring huge loss to my family. I rent 3 U-Haul trucks, traveling thousands miles to move my belongings just to find out they were all damaged by awful rain water. The condition has been confirmed by the insurance company. I need your customer service support to refund my truck and storage rent. my email address is ericliutexas@gmail.com. Badly need your customer support.

Rating:

5.0

The lady I spoke with was very helpful.

Rating:

1.0

Did not have the uboxes ready or in the system after confirming a few days ago. switched them at the last minute and made the movers wait there over an hour for them. did not put in the safety pads.

Rating:

5.0

Friendly, accommodating, and prompt service helped make a stressful move much easier!

Rating:

5.0

A+ experience

Rating:

1.0

I called to make reservations for a truck and they told me that they were out of trucks so I called the 1-800 number and they told me sure they have trucks